Williams Lea

The Senior e-Billing Analyst is responsible for all aspects of client billing, including bill preparation, daily process administration, and troubleshooting. This role also involves creating budget projections and assisting in collections while ensuring compliance with client billing guidelines. | Candidates should have an associate's or bachelor's degree in Business, Accounting, or Finance, or equivalent experience. A minimum of four years of e-billing experience in a law firm or professional organization is required, with strong analytical and organizational skills. | Rate: $29.00-$31.00/hour Monday-Friday, 8:30am-5:30pm Position summary The Senior Billing Analyst is a key resource for the client’s billing team and will be responsible for all aspects of client billing including bill preparation, daily process administration, research and analysis, troubleshooting, problem resolution, reporting and any special assignments. The position is also responsible for creating budget projections for clients, assisting in some collections, interpreting, and communicating client billing guidelines in support of both client and colleagues and coordinating special billing arrangements. Job qualifications Associate’s or bachelor’s degree preferred with concentration in Business, Accounting, or Finance. Commensurate experience may be considered in lieu of education, based upon candidate’s overall employment history Strong analytical and critical thinking skills Minimum four years of e-billing experience in a law firm or professional organization required. Five years or more preferred. Hands on familiarity with multiple e-billing vendor systems and outside counsel guidelines. Must be a team player with strong interpersonal skills Superior customer service and a demonstrated ability to work in challenging and dynamic environment Self-directed with a strong work ethic; capable of working independently with limited supervision Ability to work outside of established business hours and adjust personal schedule to meet deadlines is required Ability to multitask and meet stringent deadlines in a fast-paced work environment. Excellent organizational and time-management skills. Demonstrated proficiency with Microsoft Office products, MS Excel, including advanced features such as pivot tables, graphs, formulas, macros Experience working with client Document Management Systems (DMS) Ability to create spreadsheets, manipulate data and generate reports Detail oriented with excellent organizational and time-management skills Excellent verbal and written communication skills with ability to effectively present results to senior management Ability to perform well in cross-functional environment and to interface effectively and successfully with senior management, vendors, and client staff Ability to professionally handle matters of a sensitive nature with confidentiality Experience with Aderant or Elite/Elite 3E and/or business intelligence products strongly preferred Ability to work overtime as needed during peak or critical periods Ability to maintain the highest level of confidentiality Job duties (* denotes an “essential function”) *Work directly with the client’s E-billing Manager on any ad-hoc e-bill related management/client requests *Responsible for the timely submission of electronic invoices and accruals to clients on monthly basis, overseeing the transition of clients to e-billing, and providing follow-up support to attorneys and clients in all aspects related to electronic billing *Handle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines, internal protocol, and firm's guidelines are followed during submission process *Act as liaison between billing attorney/secretarial staff, and clients' staff assigned to electronic billing by providing expert level subject matter support *Liaise with billing attorney/secretary, and client representatives in the resubmission of invoices; ensure corrective action is in place for future submissions *Populate, maintain, and update data for assigned clients in the billing system and clients' external web applications; ensure all relevant information is updated and correlated in the firm's billing system *Execute accruals, budgets, and information and data requests *Work collaboratively with department's supervisor to support e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, status reports, and matter profiles in various sub-systems *Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoices *Provide exemplary support to client partners and Williams Lea supervisors and managers, keeping them fully apprised of statuses and action plans on key issues and problems Train new Billing Analysts/Associates *Provide workflow guidance to more junior team members *Serve as value-added subject matter expert and support resource for billing staff Ensure the team is current on relevant billing topics and activity Collaborate with other financial colleagues to resolve issues and ensure optimal execution of departmental responsibilities Communicate issues and resolutions timely, effectively, and professionally Serve as back up to fellow team members, as appropriate Proactively recommend process and procedural enhancements including but not limited to documenting processes and improvements Assists with updating documentation relating to billing arrangements and processes. Interact with clients in person, over the phone or electronically with care and professionalism Complete special projects as assigned Adhere to Williams Lea policies in addition to client site policies *Perform daily departmental duties as assigned Longevity driven by innovation In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years. Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments. We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

The e-Billing Analyst will manage invoice submissions through various e-billing platforms and resolve related issues for clients. This role involves collaborating with attorneys and clients to ensure compliance with billing guidelines and providing expert support. | Candidates should have an associate degree or higher in Business, Accounting, or Finance, along with at least two years of e-billing experience in a law firm or professional organization. Proficiency in legal accounting software and strong communication skills are essential. | Rate: $26.00-$28.00/hour Monday-Friday, 8:30am-5:30pm Position summary The e-Billing Analyst will be responsible for all aspects of invoice submissions via various e-billing platforms and resolving e-billing issues for the law firm's e-billed clients. Excellent communication and a high level of professional service to management, attorneys and other staff is required to succeed in this role. Must have a high level of customer service, professionalism, and interpersonal skills. The role requires various interactions with all levels of management, amid a fast-paced, deadline driven environment. Job qualifications Associate Degree or advanced degree preferred with concentration in Business, Accounting, or Finance. Commensurate experience may be considered in lieu of education, based upon candidate’s overall employment history Minimum two years of hands-on e-Billing experience in a law-firm or professional organization required. Four years of experience preferred. Aderant, Elite, LawTime (or equivalent) legal accounting software experience. Hands on familiarity with multiple e-billing vendor systems and outside counsel guidelines. Strong technology and office skills, including advanced proficiency in Excel, Word and Outlook, and ability to create, edit, and present complex data, analyses, and ad hoc reports. Excellent written and verbal communication skills along with an aptitude for working with numbers and being a team player. Detail-oriented with a customer service approach and attitude for problem-solving. Anticipate work needs, organize workflow; follow through with minimal direction and follow up independently Multi-task, use time efficiently and perform professionally and at a high level under tight deadlines and in a fast-paced ever-changing work environment, and successfully prioritize and adapt to changing demands. Flexibility to adjust to varied situations and possibly work weekends or evenings as needed. Able to influence/steer at a senior and executive level within and outside client groups Supervision Number and title(s) of direct reports (if any): N/A Received: Financial Support Service Manager, Financial Support Services Supervisor, Account Manager, or Account Supervisor Job relationships Internal: This position works closely with the Financial Support Services team External: Clients Job duties (* denotes an “essential function”) *Work directly with the client’s E-billing Manager on any ad-hoc e-bill related management/client requests *Responsible for the submission of electronic invoices and accruals to clients on monthly basis, overseeing the transition of clients to e-billing, and providing follow-up support to attorneys, and clients in all aspects related to electronic billing *Handle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines, internal protocol, and firm's guidelines are followed during submission process *Act as liaison between billing attorney/secretarial staff, and clients' staff assigned to electronic billing by providing expert level subject matter support *Liaise with billing attorney/secretary, and client representatives in the resubmission of invoices; ensure corrective action is in place for future submissions *Populate, maintain, and update data for assigned clients in the billing system and clients' external web applications; ensure all relevant information is updated and correlated in the firm's billing system *Work collaboratively with department's supervisor to support e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, status reports, and matter profiles in various sub-systems Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoices Promote effective work practices, working as a team member, and show respect for co-workers Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years. Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments. We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization. It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing. Longevity driven by innovation In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years. Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments. We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

The Senior e-Billing Analyst is responsible for all aspects of client billing, including bill preparation, daily process administration, and troubleshooting. This role also involves creating budget projections and assisting in collections while ensuring compliance with client billing guidelines. | Candidates should have an associate's or bachelor's degree in Business, Accounting, or Finance, or equivalent experience. A minimum of four years of e-billing experience in a law firm or professional organization is required, with strong analytical and organizational skills. | Rate: $29.00-$31.00/hour Monday-Friday, 8:30am-5:30pm Position summary The Senior Billing Analyst is a key resource for the client’s billing team and will be responsible for all aspects of client billing including bill preparation, daily process administration, research and analysis, troubleshooting, problem resolution, reporting and any special assignments. The position is also responsible for creating budget projections for clients, assisting in some collections, interpreting, and communicating client billing guidelines in support of both client and colleagues and coordinating special billing arrangements. Job qualifications Associate’s or bachelor’s degree preferred with concentration in Business, Accounting, or Finance. Commensurate experience may be considered in lieu of education, based upon candidate’s overall employment history Strong analytical and critical thinking skills Minimum four years of e-billing experience in a law firm or professional organization required. Five years or more preferred. Hands on familiarity with multiple e-billing vendor systems and outside counsel guidelines. Must be a team player with strong interpersonal skills Superior customer service and a demonstrated ability to work in challenging and dynamic environment Self-directed with a strong work ethic; capable of working independently with limited supervision Ability to work outside of established business hours and adjust personal schedule to meet deadlines is required Ability to multitask and meet stringent deadlines in a fast-paced work environment. Excellent organizational and time-management skills. Demonstrated proficiency with Microsoft Office products, MS Excel, including advanced features such as pivot tables, graphs, formulas, macros Experience working with client Document Management Systems (DMS) Ability to create spreadsheets, manipulate data and generate reports Detail oriented with excellent organizational and time-management skills Excellent verbal and written communication skills with ability to effectively present results to senior management Ability to perform well in cross-functional environment and to interface effectively and successfully with senior management, vendors, and client staff Ability to professionally handle matters of a sensitive nature with confidentiality Experience with Aderant or Elite/Elite 3E and/or business intelligence products strongly preferred Ability to work overtime as needed during peak or critical periods Ability to maintain the highest level of confidentiality Job duties (* denotes an “essential function”) *Work directly with the client’s E-billing Manager on any ad-hoc e-bill related management/client requests *Responsible for the timely submission of electronic invoices and accruals to clients on monthly basis, overseeing the transition of clients to e-billing, and providing follow-up support to attorneys and clients in all aspects related to electronic billing *Handle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines, internal protocol, and firm's guidelines are followed during submission process *Act as liaison between billing attorney/secretarial staff, and clients' staff assigned to electronic billing by providing expert level subject matter support *Liaise with billing attorney/secretary, and client representatives in the resubmission of invoices; ensure corrective action is in place for future submissions *Populate, maintain, and update data for assigned clients in the billing system and clients' external web applications; ensure all relevant information is updated and correlated in the firm's billing system *Execute accruals, budgets, and information and data requests *Work collaboratively with department's supervisor to support e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, status reports, and matter profiles in various sub-systems *Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoices *Provide exemplary support to client partners and Williams Lea supervisors and managers, keeping them fully apprised of statuses and action plans on key issues and problems Train new Billing Analysts/Associates *Provide workflow guidance to more junior team members *Serve as value-added subject matter expert and support resource for billing staff Ensure the team is current on relevant billing topics and activity Collaborate with other financial colleagues to resolve issues and ensure optimal execution of departmental responsibilities Communicate issues and resolutions timely, effectively, and professionally Serve as back up to fellow team members, as appropriate Proactively recommend process and procedural enhancements including but not limited to documenting processes and improvements Assists with updating documentation relating to billing arrangements and processes. Interact with clients in person, over the phone or electronically with care and professionalism Complete special projects as assigned Adhere to Williams Lea policies in addition to client site policies *Perform daily departmental duties as assigned Longevity driven by innovation In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years. Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments. We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

The e-Billing Analyst will work directly with the client’s E-billing Manager on ad-hoc requests and manage the submission of electronic invoices and accruals. They will ensure compliance with client guidelines and provide support to attorneys and clients regarding electronic billing. | Candidates should have an associate degree or advanced degree in Business, Accounting, or Finance, along with a minimum of two years of hands-on e-Billing experience. Familiarity with legal accounting software and strong technology skills are essential. | Hourly Rate: $26.00-$28.00/hour Schedule: Mon-Fri; 8am - 5pm (or option for 8:30am -5:30pm) EST. Benefits: Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug) 401k Retirement Savings Plan Including Employer Match Paid Time Off (PTO) Life Insurance Paid Parental Leave Short-term & Long-term Disability Healthcare & Dependent Care Flexible Spending Accounts Domestic Partner Coverage Commuter Benefits Legal Assistance Employee Assistance Program (EAP) Company Provided Parking Additional Employee Perks and Discounts Job qualifications Associate Degree or advanced degree preferred with concentration in Business, Accounting, or Finance. Commensurate experience may be considered in lieu of education, based upon candidate’s overall employment history Minimum two years of hands-on e-Billing experience in a law-firm or professional organization required. Four years of experience preferred. Aderant, Elite, LawTime (or equivalent) legal accounting software experience. Hands on familiarity with multiple e-billing vendor systems and outside counsel guidelines. Strong technology and office skills, including advanced proficiency in Excel, Word and Outlook, and ability to create, edit, and present complex data, analyses, and ad hoc reports. Excellent written and verbal communication skills along with an aptitude for working with numbers and being a team player. Detail-oriented with a customer service approach and attitude for problem-solving. Anticipate work needs, organize workflow; follow through with minimal direction and follow up independently Multi-task, use time efficiently and perform professionally and at a high level under tight deadlines and in a fast-paced ever-changing work environment, and successfully prioritize and adapt to changing demands. Flexibility to adjust to varied situations and possibly work weekends or evenings as needed. Able to influence/steer at a senior and executive level within and outside client groups Job duties (* denotes an “essential function”) *Work directly with the client’s E-billing Manager on any ad-hoc e-bill related management/client requests *Responsible for the submission of electronic invoices and accruals to clients on monthly basis, overseeing the transition of clients to e-billing, and providing follow-up support to attorneys, and clients in all aspects related to electronic billing *Handle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines, internal protocol, and firm's guidelines are followed during submission process *Act as liaison between billing attorney/secretarial staff, and clients' staff assigned to electronic billing by providing expert level subject matter support *Liaise with billing attorney/secretary, and client representatives in the resubmission of invoices; ensure corrective action is in place for future submissions *Populate, maintain, and update data for assigned clients in the billing system and clients' external web applications; ensure all relevant information is updated and correlated in the firm's billing system *Work collaboratively with department's supervisor to support e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, status reports, and matter profiles in various sub-systems Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoices Promote effective work practices, working as a team member, and show respect for co-workers Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years. Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments. We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization. It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing. Longevity driven by innovation In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years. Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments. We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

The e-Billing Analyst will work directly with the client’s E-billing Manager on various e-bill related tasks, including the submission of electronic invoices and managing client transitions to e-billing. They will also handle complex e-submission assignments and act as a liaison between billing attorneys and clients. | Candidates should have an associate degree or higher in Business, Accounting, or Finance, along with a minimum of two years of hands-on e-Billing experience. Proficiency in legal accounting software and strong technology skills, particularly in Excel, are essential. | Hourly Rate: $26.00-$28.00/hour Schedule: Mon-Fri; 8am - 5pm (or option for 8:30am -5:30pm) EST. Benefits: Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug) 401k Retirement Savings Plan Including Employer Match Paid Time Off (PTO) Life Insurance Paid Parental Leave Short-term & Long-term Disability Healthcare & Dependent Care Flexible Spending Accounts Domestic Partner Coverage Commuter Benefits Legal Assistance Employee Assistance Program (EAP) Company Provided Parking Additional Employee Perks and Discounts Job qualifications Associate Degree or advanced degree preferred with concentration in Business, Accounting, or Finance. Commensurate experience may be considered in lieu of education, based upon candidate’s overall employment history Minimum two years of hands-on e-Billing experience in a law-firm or professional organization required. Four years of experience preferred. Aderant, Elite, LawTime (or equivalent) legal accounting software experience. Hands on familiarity with multiple e-billing vendor systems and outside counsel guidelines. Strong technology and office skills, including advanced proficiency in Excel, Word and Outlook, and ability to create, edit, and present complex data, analyses, and ad hoc reports. Excellent written and verbal communication skills along with an aptitude for working with numbers and being a team player. Detail-oriented with a customer service approach and attitude for problem-solving. Anticipate work needs, organize workflow; follow through with minimal direction and follow up independently Multi-task, use time efficiently and perform professionally and at a high level under tight deadlines and in a fast-paced ever-changing work environment, and successfully prioritize and adapt to changing demands. Flexibility to adjust to varied situations and possibly work weekends or evenings as needed. Able to influence/steer at a senior and executive level within and outside client groups Job duties (* denotes an “essential function”) *Work directly with the client’s E-billing Manager on any ad-hoc e-bill related management/client requests *Responsible for the submission of electronic invoices and accruals to clients on monthly basis, overseeing the transition of clients to e-billing, and providing follow-up support to attorneys, and clients in all aspects related to electronic billing *Handle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines, internal protocol, and firm's guidelines are followed during submission process *Act as liaison between billing attorney/secretarial staff, and clients' staff assigned to electronic billing by providing expert level subject matter support *Liaise with billing attorney/secretary, and client representatives in the resubmission of invoices; ensure corrective action is in place for future submissions *Populate, maintain, and update data for assigned clients in the billing system and clients' external web applications; ensure all relevant information is updated and correlated in the firm's billing system *Work collaboratively with department's supervisor to support e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, status reports, and matter profiles in various sub-systems Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoices Promote effective work practices, working as a team member, and show respect for co-workers Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years. Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments. We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization. It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing. Longevity driven by innovation In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years. Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments. We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

Manage client relationships and service delivery, oversee staff and workflow, ensure contractual compliance, drive continuous improvement, and manage financial performance including P&L. | Over 5 years managing people in customer service environments, experience with financial management and P&L, strong client service skills, and ability to manage complex multi-service solutions. | Salary: $80,000 DOE Full Time, 37.5 hours per week Monday – Friday, 9am – 5 pm Williams Lea seeks an Account Manager to join our team! Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms. Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for! The Job: The individual’s primary responsibility will be to communicate a vision for how Williams Lea best serves our clients across single or multiple service offerings, and who empowers and enables their team to bring that vision to life. The role focuses on executing service delivery, delivering operational excellence, implementing optimized cost to serve models, applying continuous improvement initiatives, and team growth and development. Oversee contracted operation(s) to ensure needs of the contract and client are met while addressing needs of employees Manage relationships with clients by ensuring a high level of customer satisfaction Establish, execute, and sustain quality service delivery through standard operating procedures, account planning, and achieving agreed-upon metrics and goals to ensure client satisfaction and exceptional employee performance Drive continuous improvement; keep client and manager informed of significant and potential issues, and communicate proposed solutions or processes that will avoid future or other potential issues; resolve issues escalated by the client Responsible for employee lifecycle of direct and indirect reports including, but not limited to interviewing and hiring; onboarding and induction; on-the-job training; professional learning, development, and growth; performance management including reviews and goal setting; talent management including succession planning for key roles; off-boarding management Ensure direct and indirect reports understand and are compliant with company and client policies, service level agreements (SLAs) and expected quality of work, utilizing corrective action when necessary Engage in regular and consistent communication with employees, hold regular team meetings and individual (1:1) meetings to ensure open lines of communication for company and client information, as well as to discuss clear expectations, performance and progress against goals and development Manage staffing and workflow volumes; use workflow management system to justify headcount based on work volumes and allocate staffing resources by shift or service line accordingly Review monthly P&L and submit necessary changes to financial analyst Review all labor allocations; manage over-time and time-off to avoid non-billable charges Create and distribute monthly invoice, ensuring it meets contractual requirements Participate in the budget process; ensure all operational processes are managed to timeline and budget Create and present monthly Client Service Review (CSR); reflect on data presented and be prepared to discuss ideas for process improvement and benefits to the client to support informed decision-making Solicit feedback from clients (client outreach) regularly Foster cross-training and a sense of team work to optimize client service delivery Educate clients regarding Williams Lea services already providing and those available through strong sense of the client’s business and the impact our services may have on their success Identify opportunities for account growth, new services, resolutions to client challenges through communication with clients/end-users – escalate opportunities to manager Participate or lead due diligence, implementation (people, process, technology) for new business within client account; participate as needed on other new client accounts. Be able to lift up-to 50 lbs. on a regular basis. Adhere to Williams Lea policies in addition to client site policies The Experience: Over 5 years’ experience and a proven track record of being a recognized leader and manager of people in a customer service intensive environment Demonstrated record implementing solutions that have permanently resolved poor contract performance or difficult situations Excellent client service skills with a service-minded approach towards the client Proven experience in the delivery and management of complex multi-service solutions for clients Minimum of two years of successful financial management; understanding of how day-to-day and strategic decisions impact P&L Manage staff allocation through optimized scheduling and cross-training and through fostering a strong sense of teamwork The Package: Private Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay. Additional benefits such as Dental Insurance, Childcare Vouchers, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers and Season Ticket Loan are offered at a discount on a salary sacrifice basis. You will also have the opportunity to work for a global employer; and dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects. The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency. Please note: Due to the high volume of responses received for this role we will not be able to contact all applicants directly. If you have not heard from us in four weeks please consider your application unsuccessful. Longevity driven by innovation In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years. Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments. We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.