WHOOP

Lead and scale lab operations team to support research initiatives and collaborate cross-functionally. | 5+ years in research operations or program management with team leadership and familiarity with research compliance. | At WHOOP, we’re on a mission to unlock human performance. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. We are looking for an operations-minded leader who can help us scale research at WHOOP, overseeing Lab Operations and collaborating with cross-functional leaders on strategic initiatives. You’ll manage a team of Lab Operations staff that own participant recruitment, infrastructure, and facilities management for WHOOP Labs Boston. You will also contribute to the broader WHOOP Labs strategy, bringing your operational expertise to the research leadership team. • This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.* RESPONSIBILITIES: • Develop, manage and scale the Lab Operations team; evangelize the work of operations and opportunities for efficient collaboration across the org. • Advocate for the needs of your team and their work to unlock high-volume, high-quality research on site at WHOOP Labs Boston. • Define and monitor key performance indicators (KPIs) to measure the effectiveness of program initiatives and track progress towards goals. • Collaborate closely with research leaders to build a strong culture across WHOOP Labs and ensure strong ways of working between research execution and operations. • Partner with program leaders across research groups, hardware, apparel, and product to evaluate roadmapping tradeoffs and efficiently manage team resources. • Ensure clear communication across the team and stakeholders. • Partner with the Research Manager to build the WHOOP Labs brand across the organization. • Reports to the Director of Human Subjects Research QUALIFICATIONS: • 5+ years of experience in a Research Operations or Program Manager role, preferably within a health, research, or hardware product environment. • 2+ years of experience managing a team • Familiarity with agile methodologies, sprint planning, and backlog grooming processes. • Data-driven approach to strategic planning, comfortable reviewing metrics and identifying ways to measure program success • Experience collaborating across multiple functions including engineering, privacy/legal, research, recruitment, and product. • Experience with ethical standards for human subjects research, including handling PII/PHI and participant risk assessment • Experience with IRB submissions, clinical regulatory guidance, or GDPR is a strong plus. • Strong organizational, communication, and documentation skills. • Passion for health, wellness, and WHOOP’s mission. Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success. The U.S. base salary range for this full-time position is $140,000 - $180,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.

Lead and coordinate multi-disciplinary hardware engineering teams to deliver new WHOOP hardware products from concept through manufacturing ramp, managing schedules, risks, and stakeholder communication. | 7+ years managing complex hardware development projects with successful hardware product launches, strong cross-functional alignment, and ability to travel internationally. | At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is seeking a Senior Hardware Engineering Project Manager to lead complex engineering projects that drive the development of the next generation of WHOOP devices. This role will be instrumental in delivering innovative hardware consumer products from concept to market, ensuring technical excellence and seamless collaboration across teams. RESPONSIBILITIES: • Lead and align multi-disciplinary hardware engineering teams, including Electrical, Mechanical, Firmware, and Compliance Engineering, to deliver new WHOOP hardware products to market • Manage full lifecycle New Product Introduction (NPI) projects from kickoff through manufacturing ramp, ensuring adherence to performance, schedule, and cost goals • Build and maintain detailed project schedules across hardware design elements such as PCBAs, plastics, batteries, haptics, wireless components, and engineering test fixtures • Coordinate closely with cross-functional departments including Manufacturing, Supply Chain, Quality, Data Science, Signal Processing, Industrial Design, and Product Management to define objectives, align on priorities, and resolve blockers • Lead the execution of NPI Builds from Prototype through DVT with internal and external partners, including on-site attendance at manufacturers as needed • Support Hardware Tech Leads in prioritizing and planning testing activities, from focused design-of-experiments (DOEs) to large-scale beta tests • Own and evolve the risk and issue management framework, ensuring effective mitigation strategies and transparent reporting to stakeholders • Guides team members at all levels through tactical pivots and strategic shifts—creates clarity, aligns DRIs, and keeps teams calm and focused under pressure • Identify gaps within the WHOOP New Hardware Product Development Engineering Process and own initiatives to enable execution of projects in an organized, methodical, and predictable manner • Communicate project updates and drive key decisions at the executive level QUALIFICATIONS: • Bachelor’s degree in Electrical, Mechanical, or a closely related engineering field (required); advanced degree a plus • 7+ years of project/program management experience leading complex hardware development programs • Successfully launched at least one hardware product with cross-functional dependencies, integrating mechanical and electrical subsystems • Demonstrated track record aligning engineering, manufacturing, and global external partners • Proven ability to plan and manage sourcing timelines and component development workflows—from vendor selection and DFM/DFX through samples, qualification, and ramp • Builds order from ambiguity: plans, tracks, and delivers across parallel workstreams; keeps risks and decisions visible • Excellent communication and stakeholder management skills, both written and verbal • Ability to travel internationally to support engineering builds (up to 15%) WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.