WHOOP

Design and maintain scalable ML infrastructure, develop MLOps platforms, and automate model deployment and monitoring. | 5+ years in software engineering with ML infrastructure focus, proficiency in Python, cloud services, ML deployment platforms, and data pipelines. | At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. We are seeking a highly skilled Senior ML Platform Engineer to join our ML Platform team. This role is pivotal in scaling our ML infrastructure and enabling the efficient deployment and monitoring of machine learning models across cloud environments. As a senior contributor, you will act as a force multiplier—building robust abstractions, platforms, and tooling to supercharge our Data Science and AI teams. You will design and implement scalable systems that operationalize machine learning at WHOOP with speed, reliability, and precision. Your work will directly support our use of AI to enhance team efficiency, automate decision-making, and personalize member experiences. RESPONSIBILITIES: • Architect, build, and maintain scalable ML infrastructure in cloud environments (e.g., AWS), optimizing for speed, observability, cost, and reproducibility. • Develop and evolve MLOps platforms and frameworks that standardize model deployment, versioning, drift detection, and lifecycle management at scale. • Implement end-to-end CI/CD pipelines for ML models using orchestration tools (e.g., Prefect, Airflow, Argo Workflows), ensuring robust testing, reproducibility, and traceability. • Partner closely with Data Science, Sensor Intelligence, Data Platform teams to streamline model development, deployment, and monitoring workflows. • Build and maintain real-time and batch inference infrastructure, supporting diverse use cases from physiological analytics to personalized feedback loops for WHOOP members. • Design and collaborate on automated observability tooling (e.g., for model latency, data drift, accuracy degradation), integrating metrics, logging, and alerting with existing platforms. • Leverage AI-powered tools and automation to reduce operational overhead, enhance developer productivity, and accelerate model release cycles. • Contribute to internal platform documentation, SDKs, and training materials, enabling self-service capabilities for model deployment and experimentation. • Continuously evaluate emerging technologies and deployment strategies, influencing WHOOP’s roadmap for AI-driven platform efficiency and scale. QUALIFICATIONS: • Bachelor’s or Master’s Degree in Computer Science, Engineering, or a related field; or equivalent practical experience. • 5+ years of experience in software engineering with a focus on ML infrastructure, cloud platforms, or MLOps. • Strong programming skills in Python, with experience in building distributed systems and REST/gRPC APIs. • Deep knowledge of cloud-native services and infrastructure-as-code (e.g., AWS CDK, Terraform, CloudFormation). • Hands-on experience with model deployment platforms such as AWS SageMaker, Vertex AI, or Kubernetes-based serving stacks. • Proficiency in ML lifecycle tools (MLflow, Weights & Biases, BentoML) and containerization strategies (Docker, Kubernetes). • Understanding of data engineering and ingestion pipelines, with ability to interface with data lakes, feature stores, and streaming systems. • Proven ability to work cross-functionally with Data Science, Data Platform, and Software Engineering teams, influencing decisions and driving alignment. • Passion for AI and automation to solve real-world problems and improve operational workflows. This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office. Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Own and optimize end-to-end lifecycle marketing campaign operations, lead teams, and leverage AI and automation for efficiency. | Extensive experience in lifecycle marketing or marketing operations, team leadership, hands-on expertise with marketing platforms like Iterable, and applying AI/automation in marketing. | At WHOOP, we’re on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at their peak through data-driven insights, premium hardware, and high-quality accessories and apparel designed to integrate seamlessly into daily life. We’re looking for a Director of Lifecycle Marketing Campaign Operations to lead the operational backbone of WHOOP’s lifecycle marketing engine. This role blends strategic leadership with hands-on operational excellence, ensuring campaigns are launched with speed, precision, and quality across email, push, in‑app, and emerging channels. You will own the systems, processes, and team that enable lifecycle marketing to scale—partnering closely with Lifecycle Strategy, Growth, Data Science, Core Product, Engineering, and Creative to deliver impactful, personalized member experiences. \n RESPONSIBILITIES: Own end-to-end lifecycle campaign operations, ensuring high-quality, on-time delivery across email, push, in-app, and emerging channels Lead and scale the Campaign Operations team, setting clear standards for execution, QA, prioritization, and career development. Lead complex Martech solutioning for advanced use cases, driving best practices in automation, personalization, experimentation, and platform governance. Leverage AI and automation to improve operational efficiency, campaign quality, and speed-to-launch. Establish and evolve campaign governance (intake, calendars, SLAs, QA frameworks, documentation). Partner cross-functionally with Lifecycle Marketing, Growth, Data Science, Product, Engineering, and Creative to align goals and execution. Monitor and analyze campaign performance, translating insights into recommendations and operational improvements. Balance strategic thinking with hands-on operational leadership in a fast-paced, high-growth environment. QUALIFICATIONS: 8+ years experience in Lifecycle Marketing, Marketing Operations, or Martech. 4+ years leading teams, including experience managing managers. Hands-on Iterable or similar ESP expertise required, with deep understanding of lifecycle campaign execution. Proven experience applying AI or advanced automation to marketing operations or campaign quality. Strong operational rigor with exceptional attention to detail and process discipline. Demonstrated ability to manage multiple complex initiatives simultaneously. Highly analytical, with the ability to use data to inform decisions and optimization. Builder mindset with comfort creating structure and clarity in ambiguous environments. \n Interested in the role but don’t meet every qualification? We encourage you to apply! At WHOOP, we value potential, character, and curiosity as much as experience. WHOOP is an Equal Opportunity Employer and participates in E-Verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success. The U.S. base salary range for this full-time position is $155,000 - $195,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.

Lead global product compliance and certification efforts, ensuring adherence to international standards and regulations, and build a high-performing compliance organization. | Extensive experience in product compliance, safety engineering, or regulatory affairs, with leadership in a growing or global product organization, and strong knowledge of international compliance standards. | At WHOOP, we’re on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is seeking a Director of Product Compliance to lead global compliance and certification efforts, ensuring our products meet all applicable regulatory, safety, and quality standards across international markets. This role blends strategic leadership with hands-on execution and is critical to enabling predictable product launches, long-term regulatory integrity, and global market access. As WHOOP continues to expand its global footprint, this is a unique opportunity to design, scale, and mature our product compliance function. You’ll build the systems, processes, and team needed to support a growing and increasingly complex portfolio. Working closely with product, engineering, operations, and executive leadership, you’ll embed compliance into the product lifecycle from concept through commercialization – balancing innovation, speed, and regulatory rigor in a dynamic, growth-oriented environment. \n RESPONSIBILITIES: Define and evolve WHOOP’s global product compliance and safety strategy, ensuring alignment with business objectives and long-term growth plans. Establish governance models, standards, and best practices to drive consistent compliance execution across product lines and regions. Lead certification and regulatory programs across multiple product lines, from early development through mass production and global launch. Ensure compliance milestones are integrated into product roadmaps to support reliable and on-time market entry. Serve as the primary point of contact with international regulatory authorities, notified bodies, and certification partners. Maintain current, practical expertise on global regulations, standards, certifications, and emerging compliance trends. Define, oversee and participate in structured risk assessment and mitigation practices, including DFMEA and related methodologies. Ensure product safety and compliance considerations are embedded throughout the full product lifecycle. Partner closely with engineering, product management, manufacturing, quality, legal, and go-to-market teams to integrate compliance early in design and decision-making. Provide clear guidance on regulatory tradeoffs that balance innovation, cost, schedule, and risk. Lead compliance reviews and ensure readiness for OK2Ship; deliver concise, actionable updates to senior leadership. Translate complex regulatory and technical information into clear, business-relevant insights. Improve and scale compliance processes, tools, and documentation to support a growing and increasingly complex product portfolio. Drive consistency, efficiency, and continuous improvement across global compliance operations. Build, mentor, and lead a high-performing compliance organization. Develop organizational capability in product safety, certification, and regulatory execution to support long-term needs. Represent the product compliance function in product development milestones and strategic planning discussions. Serve as a trusted advisor on regulatory risk, product safety, and global market readiness. REQUIREMENTS: Bachelor’s degree in Electrical, Mechanical, Systems Engineering, or a related discipline. 8+ years of experience in product compliance, safety engineering, or regulatory affairs, including leadership experience in a growing or global product organization. Strong working knowledge of international compliance standards and regulatory frameworks (e.g., UL, CE, FCC, IEC).Proven success managing certification programs across multiple products and geographies. Experience operating in environments with evolving processes and increasing scale. Familiarity with structured risk assessment and product safety methodologies. Excellent communication and influencing skills, with the ability to present clearly to senior leadership. Strategic, pragmatic mindset with strong analytical and problem-solving abilities. Demonstrated passion for developing people and building durable organizational capabilities. \n This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office. Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success. The U.S. base salary range for this full-time position is $200,000 - $240,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements. Learn more about WHOOP.

Support and optimize healthcare data systems and processes, focusing on revenue cycle and health system performance. | Experience in healthcare data systems, analytics, and project delivery, with some technical skills in databases and systems. | At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is hiring a Senior Business Systems Analyst to support the growth and operational scaling of our wholesale and B2B channels. As WHOOP expands into new markets and customer segments, this role will play a critical part in optimizing how orders, inventory, and fulfillment data flows between WHOOP and its wholesale partners. You’ll be a key contributor in evolving the technology and processes that support wholesale operations, balancing strong technical acumen with a deep understanding of operational workflows, partner enablement, and financial accuracy in a fast-paced, high-growth environment. *This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.* \n RESPONSIBILITIES: Configure, test, and deploy scalable solutions that support end-to-end processes related to orders, inventory, fulfillment, and revenue recognition. Implement and maintain EDI connections and API-based integrations between xWHOOP’s internal systems and external wholesale partners. Partner with Engineering to support existing custom integration frameworks (e.g., Boomi, Celigo, or similar) and leverage third-party EDI Network Providers (e.g. SPS Commerce, True Commerce, or similar) for new partner setups Contribute to the evolution of WHOOP’s integration strategy, promoting best practices in API design, data mapping, and system interoperability. Partner with stakeholders across Business Development, Growth, Operations, Supply Chain, Manufacturing, Quality, Logistics, Finance, and Membership Services to gather requirements and translate them into technical solutions. Drive projects related to inventory movements (e.g., 3PL transfers, returns, stock adjustments), product lifecycle, and order fulfillment across sales channels. Proactively identify and implement process improvements across B2B workflows, with a strong focus on automation, data accuracy, and cross-system alignment. Develop technical documentation, process guides, and training for end users. Coach and up-level BSAs on your team and neighboring teams through direct and indirect mentorship. QUALIFICATIONS: BS in Information Systems, Computer Science, Business, Supply Chain, or equivalent experience. 4+ years of professional experience in business/operations systems, system administration, automation,or software development with both functional and technical responsibilities. Deep familiarity with inventory, order management, and procurement systems in wholesale or multi-channel operations. Experience with EDI platforms and integration tools such as Boomi (iPaaS), SPS Commerce (EDI network provider), or comparable solutions. Familiarity with ERP systems (e.g. NetSuite, SAP, Oracle) and how they support order and fulfillment workflows. Ability to translate business processes into scalable system designs and technical requirements. Effective communication skills, with proven success collaborating across technical and non-technical teams. Strong experience and commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions. Bonus: Hands-on experience implementing and supporting EDI workflows and transactions (e.g., 850, 856, 810, 940) \n Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success. The U.S. base salary range for this full-time position is $145,000 - $175,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.

Lead and coordinate multi-disciplinary hardware engineering teams to deliver new WHOOP hardware products from concept through manufacturing ramp, managing schedules, risks, and stakeholder communication. | 7+ years managing complex hardware development projects with successful hardware product launches, strong cross-functional alignment, and ability to travel internationally. | At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is seeking a Senior Hardware Engineering Project Manager to lead complex engineering projects that drive the development of the next generation of WHOOP devices. This role will be instrumental in delivering innovative hardware consumer products from concept to market, ensuring technical excellence and seamless collaboration across teams. RESPONSIBILITIES: • Lead and align multi-disciplinary hardware engineering teams, including Electrical, Mechanical, Firmware, and Compliance Engineering, to deliver new WHOOP hardware products to market • Manage full lifecycle New Product Introduction (NPI) projects from kickoff through manufacturing ramp, ensuring adherence to performance, schedule, and cost goals • Build and maintain detailed project schedules across hardware design elements such as PCBAs, plastics, batteries, haptics, wireless components, and engineering test fixtures • Coordinate closely with cross-functional departments including Manufacturing, Supply Chain, Quality, Data Science, Signal Processing, Industrial Design, and Product Management to define objectives, align on priorities, and resolve blockers • Lead the execution of NPI Builds from Prototype through DVT with internal and external partners, including on-site attendance at manufacturers as needed • Support Hardware Tech Leads in prioritizing and planning testing activities, from focused design-of-experiments (DOEs) to large-scale beta tests • Own and evolve the risk and issue management framework, ensuring effective mitigation strategies and transparent reporting to stakeholders • Guides team members at all levels through tactical pivots and strategic shifts—creates clarity, aligns DRIs, and keeps teams calm and focused under pressure • Identify gaps within the WHOOP New Hardware Product Development Engineering Process and own initiatives to enable execution of projects in an organized, methodical, and predictable manner • Communicate project updates and drive key decisions at the executive level QUALIFICATIONS: • Bachelor’s degree in Electrical, Mechanical, or a closely related engineering field (required); advanced degree a plus • 7+ years of project/program management experience leading complex hardware development programs • Successfully launched at least one hardware product with cross-functional dependencies, integrating mechanical and electrical subsystems • Demonstrated track record aligning engineering, manufacturing, and global external partners • Proven ability to plan and manage sourcing timelines and component development workflows—from vendor selection and DFM/DFX through samples, qualification, and ramp • Builds order from ambiguity: plans, tracks, and delivers across parallel workstreams; keeps risks and decisions visible • Excellent communication and stakeholder management skills, both written and verbal • Ability to travel internationally to support engineering builds (up to 15%) WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.