Whisker Labs

Lead product lifecycle from discovery to release, develop product processes, and coordinate across teams to improve product experiences. | 7+ years in product management, experience with wireframes, APIs, cross-team collaboration, and process shaping. | About the Role We’re hiring a Senior Product Manager to elevate how partners and internal teams experience our data across the full suite of product surfaces. This role combines strategic influence with hands-on execution, helping shape how product management operates across the organization while leading key initiatives that drive customer value. Your onboarding will begin with deep exposure to Operations, Data Science, Engineering, Program Management, and partner-facing teams. This foundational learning phase is critical to understanding how product-related work is currently distributed, how decisions are made, and how teams collaborate today. From there, you will help shape the rhythms, processes, and structures that support a more unified product practice—roadmapping, prioritization, requirements development, and cross-functional alignment. While this work is underway, you will also take ownership of a key early initiative: delivering a rebuilt, customer-forward version of our enterprise partner dashboard. This will be one of several important product surfaces you’ll influence as the organization continues to grow. This role is ideal for a builder/operator—someone who thrives in environments where product responsibilities are evolving, who can bring structure to ambiguity, and who enjoys working across multiple product experiences to create clarity and momentum. What You’ll Do Build strong relationships across Operations, Engineering, Data Science, Program Management Marketing, and partner-facing teams to understand existing workflows and how product decisions are made today. Help shape the product management function by developing clearer operating rhythms, shared practices, and improved alignment across teams. Lead one of our highest-impact early initiatives: delivering a redesigned and refactored enterprise partner dashboard that enhances clarity, usability, and customer value. Translate business needs, customer insights, and operational realities into clear product requirements, user stories, and sequencing plans. Develop wireframes and user flows that guide understanding, prioritization, and execution across engineering and design partners. Manage the full product lifecycle—including discovery, planning, development, release, and iterative improvement—for the initiatives under your stewardship. Drive cross-functional coordination with Engineering, QA, Operations, Marketing and Program Management to ensure smooth delivery and alignment. Lead user acceptance testing and ensure that all releases meet a high standard of quality and reliability. Provide Tier 2 product expertise for escalated issues, helping diagnose root causes and ensuring insights are translated into future improvements. Engage with internal teams and external partners to gather detailed input and validate product decisions. Work across the full suite of internal and external product experiences—helping establish coherence, shared standards, and scalable patterns Required Skills & Experience 7+ years of product management experience, ideally in customer-facing or enterprise-oriented software environments. Proven experience building structure and alignment in settings where product responsibilities are distributed or evolving. Strong ability to partner with cross-functional teams, including Engineering, QA, Data Science, Operations, and Marketing. Proficiency in creating wireframes, user flows, and conceptual designs using tools such as Figma. Experience shaping product processes—roadmapping, prioritization, requirement development, and planning cycles. Familiarity with core API concepts and the ability to translate product needs into clear, API-related requirements for engineering teams. Hands-on experience diagnosing complex product issues, managing escalations, and validating product readiness. Strong communication and analytical skills—able to synthesize complex inputs and articulate clear recommendations. Bachelor’s degree in Business, Marketing, Computer Science, Engineering, or a related discipline. Why Join Us? By joining our team, you will have the opportunity to be a part of a groundbreaking technology that is creating a new category while helping to protect families, homes, and communities from the devastating impacts of electrical fires. We are a passionate team, dedicated to revolutionizing fire prevention to make the world a safer place. Our pace and growth trajectory offer exceptional opportunities for professional development, and we offer competitive compensation and comprehensive benefits. If you want to take ownership, shape strategy, and drive meaningful change, you’ll love Whisker Labs. Whisker Labs is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Lead content creation and social media strategy, manage content calendars, produce design assets, and oversee creative projects and campaigns. | 5+ years marketing experience with creative direction, hands-on design, social media expertise, strong communication skills, and ability to manage multiple projects. | About Whisker Labs We’re on a mission to save lives and property, leading the next wave in smart home technology and fire prevention with Ting. This intelligent sensor and concierge service monitors a home’s electrical network to detect electrical hazards that often lead to the most devastating and catastrophic fires. While on the job preventing fires inside a home, Ting also helps monitor the electrical grid, contributing to increased community fire safety and reduced environmental impact that comes with fire reduction. We’re steadfastly addressing the long-underserved realm of electrical fire prevention with leading-edge technology and embarking on the next stage of our growth. Visit tingfire.com for more information. About the Role We’re seeking a highly creative and organized Content Marketing Manager (Contract) with strong copy development and design skills to lead our marketing team’s creative efforts during a 6-month term. This role will lead all content creation across social media, email, web, and other channels. lead social media strategy and execution, manage content calendars, develop copy & creative, and produce high-quality design assets in addition to leading our broader design team. The ideal candidate has both hands-on design and writing experience, strong creative direction capabilities, and a proven ability to manage multiple projects while driving brand consistency across all channels. Key Responsibilities: Social Media Management • Oversee Facebook, Instagram, and LinkedIn accounts, including content planning, scheduling, and performance tracking. • Create and edit copy for posts and design corresponding graphics. • Manage comments, messages, and community engagement across platforms. • Leverage templates for post creation, ad creative, and promotions. • Plan “must-have” posts each quarter (topics, cadence, and creative needs). • Support influencer campaign management. Creative Direction & Design • Lead creative projects from concept to execution, including designing assets yourself when needed. • Create original graphics, ad creatives, social media visuals, event materials, email headers, and other marketing materials. • Serve as the primary liaison with our design team, providing clear briefs, priorities, and feedback. • Maintain and update the design tracker, holding regular check-ins with design resources. • Support photo and video shoot planning and execution. Content Calendar Management • Own the marketing content calendar, from ideation through delivery. • Identify and assign creative needs to design resources or execute them directly. • Ensure deadlines are met for social posts, newsletters, ads, and other marketing initiatives. Email & Newsletter Marketing • Oversee content development for monthly and quarterly newsletters, including product updates, recalls, testimonials, and featured articles. • Design and layout email templates where needed. • Ensure proper review processes and assist with testing prior to send. Partner & Campaign Support • Manage creative assets for partner campaigns, seasonal packages, and collaborations. • Provide recommendations and design email layouts, social posts, and other partner-facing content. • Support event marketing needs (slides, banners, backdrops, flyers, swag). Paid Campaign & Creative Initiatives • Lead the refresh and development of ad creatives for paid campaigns across channels. • Support event communications, weather event messaging, and other timely brand initiatives. Qualifications • 5+ years of marketing experience, ideally in a role combining creative direction, hands-on design work, social media, and copywriting. • Proven ability to manage multiple creative projects with competing deadlines. • Strong understanding of social media best practices (Facebook, Instagram, LinkedIn). • Proficiency in design tools (e.g., Adobe Creative Suite, Canva) and ability to produce professional-level creative assets. • Excellent written and verbal communication skills with a strong grasp of brand voice. • Experience collaborating with design teams and managing creative production workflows. • Comfortable in a fast-paced, collaborative environment. Contract Details • Duration: 6 months • Hours: Full-time • Start Date: ASAP • Location: Remote • Competitive contract compensation based on experience Why Join us? By joining our team, you will have the opportunity to be a part of a groundbreaking technology that is creating a new category while helping to protect families, homes, and communities from the devastating impacts of electrical fires. We are a passionate team, dedicated to revolutionizing fire prevention to make the world a safer place. Our pace and growth trajectory offer exceptional opportunities for professional development, and we offer competitive compensation and comprehensive benefits. If you want to take ownership, shape strategy, and drive meaningful change, you’ll love Whisker Labs. Whisker Labs is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.