Whip Around

Manage customer portfolios to ensure adoption, growth, and retention, while providing strategic guidance and leveraging product features to maximize customer value. | 3-5 years of Customer Success experience in SaaS, familiarity with Salesforce, video conferencing tools, Slack, and understanding of fleet industry preferred. | Whip Around was born in 2016, originally to help freight companies in New Zealand tackle their paper-based compliance burden. It was whilst working for some of the globe’s largest freight companies, that we saw first-hand how much time paper was costing fleet managers every day. Within a year, the US market was calling loudly as Whip Around met a clear pain point for businesses with fleets. Whip Around now services customers from coast to coast in the US and around the world. Team culture is at the heart of our success, with personal improvement being just as important as company outcomes. We now boast a senior leadership team with experience from numerous successful global businesses and continue to double down on our vision to bring simplicity and efficiency to fleet management and compliance. Why this role is important to us: Customer Success Managers play a critical role in maintaining the health, growth, and success of our customer base. Customer Success Managers are assigned a portfolio of small to mid-sized customers and their sole responsibility is to ensure they leverage Whip Around to optimize their business through adoption, growth, and retention. Our Customer Success Managers know their way around our product but are comfortable talking to business leaders about their business and operations. Knowing when to build a report and when to talk business comes naturally. What success will look like: Customer Revenue Management/Growth: Drive customer retention and renewal plan and customer loyalty. Define, position, and sell solution offerings (cross-sell / upsell) to customer to drive qualified leads CSQLs Continuous Customer Value Attainment: Define, design, develop, execute, and continuously refine Customer Success program plan at customer level. Define, Position, and Help implement adoption strategies for customers. Provide Whip Around solution best practices, business coaching and “value-added” expertise as customer “advisor” Help to shape change in customer engagement and Whip Around solution strategy Maintain customer cadence for product knowledge, new feature requests, and user/customer dialog Provide thought leadership and messaging to increase customer engagement with Whip Around Represent Whip Around programs with Key Stakeholders (ie operational contacts, decision makers and econ buyers) and in periodic business reviews Work with Product, Sales, Marketing, and other teams to identify best practices and new program opportunities/offerings for customer Define, design and communicate content in support of relevant customer programs to drive maximum ROI Drive metrics at customer including dimensions of Operational Efficiency, Compliance, Cost Reduction, etc across digital Inspections and Maintenance Voice of Customer: Drive thought leadership in customer loyalty and the voice of the customer associated with owned programs Create customer reference and referral strategy based on business outcome value Critical Competencies: Strong phone presence, be comfortable communicating over zoom, phone and email Be comfortable speaking with various customer personas (e.g. product users, decision makers, executives as needed) and engaging with humans daily Passion for technology and for being a part of a fast-growing SaaS company Be curious with our customers. Learn about their businesses and their challenges A willingness to learn and embrace new ideas Bias for action Experience: 3-5 years experience in Customer Success Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Tech Support) Experience in B2B SaaS Some experience using Salesforce, Video Conferencing, Slack, email and word processing tools Understanding of the Fleet Industry preferred Compensation Range: $75K - $95K, commensurate with experience and qualifications Unlimited PTO: Never worry about running out of leave again - use your paid time however you wish! Subsidized Healthcare: We offer a range of generously subsidized healthcare plans to suit you and your loved ones. Retirement Support: We offer 401(k) matching to support retirement. Family-Friendly: We offer a paid parental leave and additional support for primary and non-primary caregivers. Growth & Development: We support all members of our team with professional development plans, with the opportunity to participate in extra learning to grow their skills and careers. Team Fun: We host regular team lunches, happy hours, events and get togethers for our teams to come together and celebrate with each other. If you are excited about the opportunity to work in fast paced, scaling SaaS company full of driven, hard-working people then please hit the "Apply for this job" below. Whip Around is a place of continuous learning and growth, so if you're not sure you tick all the boxes but feel you have what it takes, please apply, we would love to hear from you! Following your application, a member of the Whip Around Team will be in touch. If you have any accessibility requirements you can then let us know so we can assist throughout the process. We participate in E‑Verify and will verify employment eligibility via Form I‑9. The notice of E‑Verify Participation and Right to Work posters can be found here.

Manage customer portfolios to ensure adoption, growth, and retention, while providing strategic guidance and driving customer success programs. | 7+ years in Customer Success, experience with SaaS, cross-functional collaboration, and familiarity with tools like Salesforce, Gainsight, Slack, with some understanding of the fleet industry. | Whip Around is a growing SaaS scale up and emerging leader in the fleet technology arena. With a global team across the United States and New Zealand, our product helps fleet operators easily manage the maintenance and inspections of their vehicles. Taking the industry through a digital transformation, Whip Around is quickly becoming the software platform of choice for business owners, fleet managers and drivers Team culture is at the heart of our success, and we encourage everyone to bring their best selves to work every day.. We now boast a senior leadership team with experience from numerous successful global businesses and continue to double down on our vision to bring simplicity and efficiency to fleet management and compliance. Why this role is important to us: Senior Customer Success Managers play a critical role in maintaining the health, growth, and success of our customer base. Senior Customer Success Managers are assigned a portfolio of customers and their sole responsibility is to ensure they leverage Whip Around to optimize their business through adoption, growth, and retention. Our Senior Customer Success Managers know their way around our product but are comfortable talking to business leaders about their business and operations. Knowing when to build a report and when to talk business comes naturally. What success will look like: Customer Revenue Management/Growth: Drive customer retention and renewal plan and customer loyalty. Define, position, and sell solution offerings (cross-sell / upsell) to customer. Continuous Customer Value Attainment: Define, design, develop, execute, and continuously refine Customer Success program plan at customer level. Define, Position, and Help implement adoption strategies for customers. Provide Whip Around solution best practices, business coaching and “value-added” expertise as customer “advisor” Help to shape change in customer engagement and Whip Around solution strategy Maintain customer cadence for product knowledge, new feature requests, and user/customer dialog Provide thought leadership and messaging to increase customer engagement with Whip Around Represent Whip Around programs with Key Stakeholders (ie operational contacts, decision makers and econ buyers) and in periodic business reviews Work with Product, Sales, Marketing, and other teams to identify best practices and new program opportunities/offerings for customer Define, design and communicate content in support of relevant customer programs to drive maximum ROI Drive metrics at customer including dimensions of Operational Efficiency, Compliance, Cost Reduction, etc across digital Inspections and Maintenance Voice of Customer: Drive thought leadership in customer loyalty and the voice of the customer associated with owned programs Create customer reference and referral strategy based on business outcome value What you’ll bring to the role: Critical Competencies: Strong phone presence, be comfortable communicating over zoom, phone and email Be comfortable speaking with various customer personas (e.g. product users, decision makers, executives as needed) and engaging with humans daily Passion for technology and for being a part of a fast-growing SaaS company Be curious with our customers. Learn about their businesses and their challenges A willingness to learn and embrace new ideas Bias for action Experience: 7+ years experience in Customer Success Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Tech Support) Experience in B2B SaaS Some experience using Salesforce, Gainsight, Video Conferencing, Slack, email and word processing tools Understanding of the Fleet Industry preferred Compensation Range: $95K - $120K, commensurate with experience and qualifications Unlimited PTO: Never worry about running out of leave again - use your paid time however you wish! Subsidized Healthcare: We offer a range of generously subsidized healthcare plans to suit you and your loved ones. Retirement Support: We offer 401(k) matching to support retirement. Family-Friendly: We offer a paid parental leave and additional support for primary and non-primary caregivers. Birthday Leave: We believe no one should have to work on their birthday. Growth & Development: We support all members of our team with professional development plans, with the opportunity to participate in extra learning to grow their skills and careers. Team Fun: We host regular team lunches, happy hours, events and get togethers for our teams to come together and celebrate with each other. If you are excited about the opportunity to work in fast paced, scaling SaaS company full of driven, hard-working people then please hit the "Apply for this job" below. Whip Around is a place of continuous learning and growth, so if you're not sure you tick all the boxes but feel you have what it takes, please apply, we would love to hear from you! Following your application, a member of the Whip Around Team will be in touch. If you have any accessibility requirements you can then let us know so we can assist throughout the process. We participate in E‑Verify and will verify employment eligibility via Form I‑9. The notice of E‑Verify Participation and Right to Work posters can be found here.

Manage customer portfolios to ensure adoption, growth, and retention, while providing strategic guidance and leveraging product expertise. | 7+ years in Customer Success, experience with SaaS, cross-functional teamwork, and familiarity with tools like Salesforce and Gainsight. | Whip Around is a growing SaaS scale up and emerging leader in the fleet technology arena. With a global team across the United States and New Zealand, our product helps fleet operators easily manage the maintenance and inspections of their vehicles. Taking the industry through a digital transformation, Whip Around is quickly becoming the software platform of choice for business owners, fleet managers and drivers Team culture is at the heart of our success, and we encourage everyone to bring their best selves to work every day.. We now boast a senior leadership team with experience from numerous successful global businesses and continue to double down on our vision to bring simplicity and efficiency to fleet management and compliance. Why this role is important to us: Senior Customer Success Managers play a critical role in maintaining the health, growth, and success of our customer base. Senior Customer Success Managers are assigned a portfolio of customers and their sole responsibility is to ensure they leverage Whip Around to optimize their business through adoption, growth, and retention. Our Senior Customer Success Managers know their way around our product but are comfortable talking to business leaders about their business and operations. Knowing when to build a report and when to talk business comes naturally. What success will look like: Customer Revenue Management/Growth: • Drive customer retention and renewal plan and customer loyalty. • Define, position, and sell solution offerings (cross-sell / upsell) to customer. Continuous Customer Value Attainment: • Define, design, develop, execute, and continuously refine Customer Success program plan at customer level. • Define, Position, and Help implement adoption strategies for customers. • Provide Whip Around solution best practices, business coaching and “value-added” expertise as customer “advisor” • Help to shape change in customer engagement and Whip Around solution strategy • Maintain customer cadence for product knowledge, new feature requests, and user/customer dialog • Provide thought leadership and messaging to increase customer engagement with Whip Around • Represent Whip Around programs with Key Stakeholders (ie operational contacts, decision makers and econ buyers) and in periodic business reviews • Work with Product, Sales, Marketing, and other teams to identify best practices and new program opportunities/offerings for customer • Define, design and communicate content in support of relevant customer programs to drive maximum ROI • Drive metrics at customer including dimensions of Operational Efficiency, Compliance, Cost Reduction, etc across digital Inspections and Maintenance Voice of Customer: • Drive thought leadership in customer loyalty and the voice of the customer associated with owned programs • Create customer reference and referral strategy based on business outcome value What you’ll bring to the role: Critical Competencies: • Strong phone presence, be comfortable communicating over zoom, phone and email • Be comfortable speaking with various customer personas (e.g. product users, decision makers, executives as needed) and engaging with humans daily • Passion for technology and for being a part of a fast-growing SaaS company • Be curious with our customers. Learn about their businesses and their challenges • A willingness to learn and embrace new ideas • Bias for action Experience: • 7+ years experience in Customer Success • Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Tech Support) • Experience in B2B SaaS • Some experience using Salesforce, Gainsight, Video Conferencing, Slack, email and word processing tools • Understanding of the Fleet Industry preferred • Compensation Range: $95K - $120K, commensurate with experience and qualifications • Unlimited PTO: Never worry about running out of leave again - use your paid time however you wish! • Subsidized Healthcare: We offer a range of generously subsidized healthcare plans to suit you and your loved ones. • Retirement Support: We offer 401(k) matching to support retirement. • Family-Friendly: We offer a paid parental leave and additional support for primary and non-primary caregivers. • Birthday Leave: We believe no one should have to work on their birthday. • Growth & Development: We support all members of our team with professional development plans, with the opportunity to participate in extra learning to grow their skills and careers. • Team Fun: We host regular team lunches, happy hours, events and get togethers for our teams to come together and celebrate with each other. If you are excited about the opportunity to work in fast paced, scaling SaaS company full of driven, hard-working people then please hit the "Apply for this job" below. Whip Around is a place of continuous learning and growth, so if you're not sure you tick all the boxes but feel you have what it takes, please apply, we would love to hear from you! Following your application, a member of the Whip Around Team will be in touch. If you have any accessibility requirements you can then let us know so we can assist throughout the process. We participate in E‑Verify and will verify employment eligibility via Form I‑9. The notice of E‑Verify Participation and Right to Work posters can be found here.

Lead content creation and social media management to build brand presence and demand generation for a SaaS fleet management platform. | Proven experience in content marketing, social media strategy, copywriting, project management, and collaboration with internal teams, preferably with SaaS or B2B marketing background. | Whip Around is a growing SaaS scale-up and emerging leader in the fleet technology arena. With offices across the United States and New Zealand, our product helps fleet operators easily manage vehicle maintenance and inspections. As we lead digital transformation in this space, Whip Around is fast becoming the platform of choice for business owners, fleet managers, and drivers. Team culture is at the heart of our success. We value personal growth as much as business outcomes and are backed by a senior leadership team with experience across globally successful tech companies. We’re continuing to double down on our vision to bring simplicity and efficiency to fleet management and compliance. Why this role is important to us: As our Content Marketing & Social Media Manager, you’ll play a critical role in building Whip Around’s brand and demand generation engine. You’ll be responsible for creating compelling, high-quality content across channels — from blogs to social media to webinars and customer stories. You’ll collaborate with stakeholders across marketing, sales, partnerships, and customer success, and help shape our voice in the market. You’ll also co-own social media strategy and management alongside the Head of Marketing, Safety Ambassador, and Graphic Designer. You’ll be the go-to for content planning, post copy, scheduling, and publishing — ensuring we’re building an engaged and consistent presence. What success will look like: • Lead the planning and writing of SEO-driven blog content to improve organic performance and audience engagement, working alongside our SEO agency to align content with keyword strategy and search demand. • Own copy creation for marketing emails, product updates, newsletters, and nurture campaigns. • Develop written content for partner/integration collateral and sales enablement materials (e.g., one-pagers, trade show briefs). • Manage social media content planning and execution — including scheduling, post copy, captions, and hashtags — in collaboration with the Head of Marketing, Safety Ambassador, and Graphic Designer. • Assist with video content creation by supporting scripting and planning efforts alongside the Head of Marketing and Safety Ambassador. • Support development of a future podcast by helping shape topics, write scripts or outlines, and collaborate on format and execution with the Head of Marketing and Safety Ambassador. • Lead development of customer case studies — from stakeholder interviews through writing and final revisions. • Plan and support webinars for both internal (customer-focused) and external (prospect- or industry-focused) audiences by: • Recommending timely, relevant webinar topics based on input from Sales, Customer Success, and broader team discussions. • Collaborating on the format, participants, and structure — and either moderating or supporting facilitation. • Drafting a rough outline or guide for each session to keep it focused and valuable for attendees. • Writing and scheduling follow-up communications to share recordings and continue the conversation with participants. • Maintain a strategic content calendar that aligns with broader marketing campaigns and business objectives. • Proven experience in content marketing, social media strategy, and copywriting. • Strong understanding of how to adapt tone, voice, and format across various digital channels. • Excellent project management skills with the ability to manage multiple initiatives simultaneously. • A strategic mindset with hands-on ability to write, plan, and publish content across formats. • Collaborative approach and comfort working with internal experts and creatives. • Bonus: experience with light video editing or knowledge of video production workflows to help shape effective end products; and/or SaaS, B2B marketing, or experience in the transportation/logistics industry. • Unlimited PTO: Use your paid time however and whenever you need it. • Subsidized Healthcare: A variety of subsidized medical plans to fit your needs. • Retirement Support: 401(k) matching to help you invest in your future. • Family-Friendly: Paid parental leave and caregiver support. • Growth & Development: Professional development plans and resources to support continuous learning. If you’re excited about shaping the voice of a fast-paced, scaling SaaS company and bringing bold ideas to life across marketing channels, we’d love to hear from you. Even if you don’t meet every single requirement, we encourage you to apply - Whip Around is a place for learning, growth, and building what’s next. Following your application, a member of the Whip Around Team will be in touch. If you have any accessibility requirements you can then let us know so we can assist throughout the process. We participate in E‑Verify and will verify employment eligibility via Form I‑9. The notice of E‑Verify Participation and Right to Work posters can be found here.

Create and manage SEO-driven content, social media posts, marketing emails, webinars, and customer case studies to build brand and demand generation. | Proven experience in content marketing, social media strategy, copywriting, project management, and collaboration with bonus for video editing and SaaS/B2B marketing experience. | Whip Around is a growing SaaS scale-up and emerging leader in the fleet technology arena. With offices across the United States and New Zealand, our product helps fleet operators easily manage vehicle maintenance and inspections. As we lead digital transformation in this space, Whip Around is fast becoming the platform of choice for business owners, fleet managers, and drivers. Team culture is at the heart of our success. We value personal growth as much as business outcomes and are backed by a senior leadership team with experience across globally successful tech companies. We’re continuing to double down on our vision to bring simplicity and efficiency to fleet management and compliance. Why this role is important to us: As our Content Marketing & Social Media Manager, you’ll play a critical role in building Whip Around’s brand and demand generation engine. You’ll be responsible for creating compelling, high-quality content across channels — from blogs to social media to webinars and customer stories. You’ll collaborate with stakeholders across marketing, sales, partnerships, and customer success, and help shape our voice in the market. You’ll also co-own social media strategy and management alongside the Head of Marketing, Safety Ambassador, and Graphic Designer. You’ll be the go-to for content planning, post copy, scheduling, and publishing — ensuring we’re building an engaged and consistent presence. What success will look like: • Lead the planning and writing of SEO-driven blog content to improve organic performance and audience engagement, working alongside our SEO agency to align content with keyword strategy and search demand. • Own copy creation for marketing emails, product updates, newsletters, and nurture campaigns. • Develop written content for partner/integration collateral and sales enablement materials (e.g., one-pagers, trade show briefs). • Manage social media content planning and execution — including scheduling, post copy, captions, and hashtags — in collaboration with the Head of Marketing, Safety Ambassador, and Graphic Designer. • Assist with video content creation by supporting scripting and planning efforts alongside the Head of Marketing and Safety Ambassador. • Support development of a future podcast by helping shape topics, write scripts or outlines, and collaborate on format and execution with the Head of Marketing and Safety Ambassador. • Lead development of customer case studies — from stakeholder interviews through writing and final revisions. • Plan and support webinars for both internal (customer-focused) and external (prospect- or industry-focused) audiences by: • Recommending timely, relevant webinar topics based on input from Sales, Customer Success, and broader team discussions. • Collaborating on the format, participants, and structure — and either moderating or supporting facilitation. • Drafting a rough outline or guide for each session to keep it focused and valuable for attendees. • Writing and scheduling follow-up communications to share recordings and continue the conversation with participants. • Maintain a strategic content calendar that aligns with broader marketing campaigns and business objectives. • Proven experience in content marketing, social media strategy, and copywriting. • Strong understanding of how to adapt tone, voice, and format across various digital channels. • Excellent project management skills with the ability to manage multiple initiatives simultaneously. • A strategic mindset with hands-on ability to write, plan, and publish content across formats. • Collaborative approach and comfort working with internal experts and creatives. • Bonus: experience with light video editing or knowledge of video production workflows to help shape effective end products; and/or SaaS, B2B marketing, or experience in the transportation/logistics industry. • Unlimited PTO: Use your paid time however and whenever you need it. • Subsidized Healthcare: A variety of subsidized medical plans to fit your needs. • Retirement Support: 401(k) matching to help you invest in your future. • Family-Friendly: Paid parental leave and caregiver support. • Growth & Development: Professional development plans and resources to support continuous learning. If you’re excited about shaping the voice of a fast-paced, scaling SaaS company and bringing bold ideas to life across marketing channels, we’d love to hear from you. Even if you don’t meet every single requirement, we encourage you to apply - Whip Around is a place for learning, growth, and building what’s next. Following your application, a member of the Whip Around Team will be in touch. If you have any accessibility requirements you can then let us know so we can assist throughout the process. We participate in E‑Verify and will verify employment eligibility via Form I‑9. The notice of E‑Verify Participation and Right to Work posters can be found here.