Wheels, Inc.

Design and prototype complex web interfaces, collaborate with cross-functional teams, and advocate for user-centric solutions. | 7+ years of design experience, proficiency with Figma and Axure, understanding of web technologies, and experience with complex interfaces. | Job Description: JOB OVERVIEW Reporting to the Senior Manager of UX Design, the Senior UX Designer / Architect is an attentive listener and is highly collaborative. Their excellent communication skills position them as a thought leader, as well as an individual contributor. They will take ownership of end-to-end experience and design across a portfolio of products, including internal systems, native apps, and responsive web. They will collaborate closely to shape and execute a cohesive product vision, bringing both strategy and craft to the table. Their proactive mindset, collaborative spirit, and deep expertise will drive exceptional experiences across a complex enterprise software suite. The Senior UX Designer / Architect is familiar with framing problems / solutions while considering the context, knowledge level, and the user’s point of view. A successful candidate brings a humble, teachable attitude and a team-oriented approach. Candidates should have experience with Product Management and possess the ability to thrive in ambiguous situations. This is an opportunity to provide significant value to our platform. KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS Proactively engage with product managers, business stakeholders, and support project teams to build domain expertise and shape feature direction. Facilitate design walkthroughs with portfolio teams, navigating schedules and coordinating reviews as required by the project. Identify where collaboration is needed, delegate tasks effectively, and clearly communicate expectations and timelines. Actively seek feedback from the UX team. Spot and share effective design patterns or experiences from other products and industries that can inspire and elevate our work. Stay connected with other UX designers and cross-functional partners to ensure alignment and knowledge sharing. Advocate for clear, intentional content and language choices, bringing a strong editorial perspective to the design process LEADERSHIP RESPONSIBILITIES This position has no people leader responsibilities COMPETENCIES - SKILLS Excellent communication and organization skills with an ability to function as a thought leader as well as an individual contributor Strong knowledge of user-centered design processes and methodologies. Significant experience with design and prototyping tools such as Axure RP, Figma. Experience with complex web interfaces, forms, and data visualizations Experience with agile/scrum development process - ranging from specific application functionalities to understanding the entire software development lifecycle. Knowledge of capabilities and limitations of web technologies such as HTML, JavaScript, and CSS Excellent communication and organization skills with an ability to function as a thought leader as well as an individual contributor Strong knowledge of user-centered design processes and methodologies. EDUCATION AND EXPERIENCE Bachelors’ degree in visual design, computer science, HCI/Human factors, or similar 7+ years of design, usability experience, with an understanding of user interface design, information architecture, and content development. JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT Work Environment: This position is hybrid in Illinois and operates in a professional office environment. Positions Type/Standard Schedule: This is a full-time position, Monday through Friday. Travel: The ability to travel up to 5% is required for this position. Physical Demands: Speak, hear, and see, and to use hand and fingers for computer keyboard and phone. Sit or stand for extended periods of time. Reach above head to pull paper attachments. DISCLAIMER Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Our Benefits Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family. Pay Range: $102,000-$142,800 The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here. EEO Statement Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans. Wheels Is Committed to Making Our Organization One of the Best Places to Work As one of the largest fleet management companies in North America, Wheels features a portfolio of 900,000+ vehicles under management across the continent, a global alliance in 61 countries, and a client base that consists of some of the best-known businesses in the world. No matter the industry type or business size, we’re proud to work across sales and service fleets, trucks and equipment, and last mile delivery to ensure we power your potential. The culture at Wheels is the secret to our 80+ years of success. And the reason people choose to join — and stay with — our team. When you join the team, you'll work with professionals who are passionate, friendly and smart. We foster a welcoming and inclusive environment for all, combined with the encouragement to continuously learn and grow. From day one, we invest in your long-term development through annual performance goals and reviews, educational and wellness programs, awards and celebrations, and more. Ready to experience the Wheels culture for yourself? 10 years average employee tenure 10 times recognized as one of Chicago's Best and Brightest Companies to Work For 50+ health, wellness and engagement benefits 2,500+ online learning programs Wheels is Invested in the Well-being of the Community and the World We Inhabit Diversity: Wheels deeply values the strength of diversity both in the communities we serve and our own employee base. This includes treating everyone as equal, respecting and valuing diversity, providing equal opportunity and fostering a safe space to work. Community: We are heavily involved in the communities where we operate. We offer opportunities for employees to make a positive impact through mentorship and tutoring elementary school students, participating in blood drives, donating to United Way and other charitable organizations in the greater Chicagoland and Toronto areas. Sustainability: Wheels is actively committed to becoming a cleaner fleet management company through recycling programs, public transportation support and more. We Are Dedicated to the Safety and Health of our Employees Our employees are critical to delivering on our commitment to client success, which is why we offer a variety of programs focused on the health and wellness of our people. Wheels Fosters More Than Just Work Relationships We hire people who have a customer-focused mindset and a strong collaborative nature. Because at Wheels, customer service and teamwork don't just happen in the office. It is during the informal moments when employee trust is strengthened and friendships are made. We value these moments, which is why we host departmental contests, summer gatherings, family events, holiday celebrations and more. At Wheels, your well-being is our priority. As part of our commitment to your health and well-being, we’re proud to offer access to the Advocate Health Care Wellness Portal—a personalized platform designed to help you take charge of your health journey. The 2026 Wellness Program is designed to support you in achieving your personal health goals. Best of all, it’s flexible and fits into your busy lifestyle. This program is designed to support your overall well-being—physically, emotionally, and financially—by providing tools and incentives that encourage healthy living.

The Driver Services Associate is responsible for resolving customer inquiries and ensuring customer satisfaction through effective communication. They must handle difficult situations appropriately and collaborate with other areas to meet customer needs. | A high school diploma or equivalent is required, along with one to two years of experience in customer service. Call center experience is beneficial but not mandatory. | Job Description: JOB OVERVIEW A Level I, Driver Services Associate (DSA) is responsible for resolving customer inquiries in accordance with client guidelines, departmental procedures, product requirements and company policy across the core products supported in the call center. A Level I DSA will answer inbound calls and make outbound calls in an exceptional service manner to ensure customer satisfaction. In this role, the associate must be able to make decisions and resolve issues, adhere to daily schedule as assigned, accept direction and feedback from management, and respond with sense of urgency to meet service levels and minimize customer wait time. KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS Must be able to effectively communicate resolution procedure and follow up on customer inquiries. The associate also must be able to handle difficult and demanding situations appropriately, correctly and efficiently. The associate is required to interpret client guidelines to make correct decisions for product inquiries and emergency situations. Must be able to read and understand simple to complex instructions, collaborate with other operating areas to successfully service the customer needs, and delight customers and display empathy. The associate must be able to read and understand simple to complex instructions and successfully execute and deliver high quality service over the phone and through written communication. LEADERSHIP RESPONSIBILITIES There are no leadership responsibilities for this role COMPETENCIES - SKILLS Working knowledge of Windows operating system Typing 35+ words per minute Strong Customer Service skills Excellent communication skills, both soft skills and influencing skills Able to deal with difficult and irate customers Knowledge of how ACD (call center) environment operates is a plus Knowledge of Salesforce case management is beneficial, but not required Self-starter, detail oriented, ability to handle multiple tasks simultaneously Knowledge of automobile leasing industry is beneficial, but not required EDUCATION AND EXPERIENCE High School diploma or equivalent required One (1) to two (2) years call center experience can be beneficial, but not required. One (1) to two (2) years’ experience in dealing with customers, over the phone or in person. JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT Work Environment: This position is in Georgia or Illinois and operates in a professional office environment. Position Type/Standard Schedule: This is a full-time position. Please be advised that your training schedule is 7am (CT) – 3:45pm (CT) for seven (7) to nine (9) weeks, depending on your progress. In regards to your initial work schedule, once training is completed your start time may be as early as 6:00 am (CT) and your end time may be as late as 9:00 pm (CT), and will include a weekend day. Travel: Travel is not required for this role. Physical Demands: While performing the duties of this job, the employee must regularly talk and hear, and use hands and fingers to operate call center tools. DISCLAIMER Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Our Benefits Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family. Pay Range: $31,400-$44,000 The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here. EEO Statement Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans. Together Let’s Go Far At Wheels, we believe that—together, as one team—we can achieve amazing things for our clients, for our team, and for our business. We have brought together an incredibly talented, diverse team of dynamic and innovative professionals who share a single-minded passion for leading customer service and client success. We value people who are courageous, determined, innovative and committed to doing the right thing. When you join our team, you’ll work alongside teammates who are passionate, friendly and smart. We foster a welcoming and inclusive environment for all, and we’re committed to helping one another continuously learn and grow. If you are interested in joining our team and helping us define the future of our industry, please check out our open positions here. Together Let’s Go Far.

The Driver Services Associate is responsible for resolving customer inquiries and ensuring customer satisfaction through effective communication. They must handle difficult situations appropriately and collaborate with other areas to meet customer needs. | A high school diploma is required, with a preference for college graduates. Candidates should have 1-2 years of experience in customer service, preferably in a call center environment. | Job Description: JOB OVERVIEW The Driver Services Associate (DSA) is responsible for resolving customer inquiries in accordance with client guidelines, departmental procedures, product requirements and company policy. Driver Services products include Maintenance, Collision, Order Administration, Registration and Driver Assistance. DSA will answer inbound calls and make outbound calls in an exceptional service manner to ensure customer satisfaction. In this role, the associate must be able to make decisions and resolve issues, adhere to daily schedule as assigned, accept direction and feedback from management, and respond with sense of urgency to meet service levels and minimize customer wait time. KEY RESPONSIBILITIES Must be able to effectively communicate resolution procedure and follow up on customer inquiries. In this role, the associate also must be able to handle difficult and demanding situations appropriately, correctly and efficiently. This role requires the associate to interpret client guidelines to make correct decisions for product inquiries and emergency situations, read and understand simple to complex instructions, collaborate with other operating areas to successfully service the customer needs, and delight customers and display empathy Lastly, the associate must be able to read and understand simple to complex instructions and successfully execute and deliver high quality service over the phone and through written communication. SKILLS/COMPETENCIES Working knowledge of Windows operating system Typing 35+ words per minute Strong Customer Service skills Excellent communication skills, both soft skills and influencing skills Able to deal with difficult and irate customers Knowledge of how ACD (call center) environment operates is a plus Knowledge of Salesforce case management is beneficial, but not required Self-starter, detail oriented, ability to handle multiple tasks simultaneously Knowledge of automobile leasing industry is beneficial, but not required 1-2 years experience in dealing with customers, over the phone or in person EDUCATION and/or EXPERIENCE High School diploma or equivalent required College graduate preferred 1-2 years call center experience can be beneficial, but not required PHYSICAL DEMANDS & WORK ENVIRONMENT While performing the duties of this job, the employee is regularly required to talk and hear, and use hands and fingers to operate call enter tools Our Benefits Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family. Pay Range: $31,400-$44,000 The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here. EEO Statement Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans. Together Let’s Go Far At Wheels, we believe that—together, as one team—we can achieve amazing things for our clients, for our team, and for our business. We have brought together an incredibly talented, diverse team of dynamic and innovative professionals who share a single-minded passion for leading customer service and client success. We value people who are courageous, determined, innovative and committed to doing the right thing. When you join our team, you’ll work alongside teammates who are passionate, friendly and smart. We foster a welcoming and inclusive environment for all, and we’re committed to helping one another continuously learn and grow. If you are interested in joining our team and helping us define the future of our industry, please check out our open positions here. Together Let’s Go Far.