WEX Inc.

Lead delivery of administrative services for large client accounts, manage project deliverables, collaborate across teams, and coach colleagues. | Requires advanced professional knowledge, leadership skills, client communication, project management, and ability to manage resources and training. | Key Responsibilities • Lead delivery of administrative services for large and complex client accounts including but not limited to completing project deliverables on time and/or proactively communicating status if deadlines are in jeopardy of being missed. • Exhibit advanced wide-ranging experience, using in-depth professional knowledge, acumen, concepts, and company objectives to develop, resolve complex models and procedures. • Exhibit strong problem-solving skills, applying innovative and effective solutions to complex issues. • Have a clear understanding of how various disciplines within WEX interrelate and contribute to overall objectives. • Communicate and consult with clients on issues, system functionality, best practice, industry standards legislative changes and on other service delivery functions with a consultative approach. • Ensure all tasks are documented according to the internal guidelines and updated proactively in the internal system tracking tools to meet deliverable dates. If deliverables are at risk, escalate to client or leadership appropriately. • Collaborate across internal teams by facilitating issue review and solution identification, resolving problems and in delivering results for clients. • Leverage the root cause analysis tool to evaluate escalated issues and share information with leadership as well as with their peers in the event of a global issue impacting other clients. • Review and evaluate work orders for client requests, estimate work effort and required tasks across cross functional team members. Ensure scope, assumptions and fees are documented correctly, and obtain proper internal reviews prior to sending to the client for approval. Confirm client delivery and signature. • Monitor/track out of scope, ACA, and Annual Enrollment revenue against budget. • Manage capacity and resource assignments, including interview and performance evaluations. • Work with the call center to make sure they have the correct information to provide high quality service to clients and their employees by making sure call center tools are updated timely and training is coordinated and delivered in advance of changes to a client’s service delivery. • Identify training opportunities and suggest process improvements to streamline ongoing delivery. Additional job duties and responsibilities may arise when supporting assigned clients in delivering administrative services and the Client Delivery Manager is expected to perform these additional tasks as assigned. • Own and/or participate in team-specific initiatives and company-wide workstreams. • Coach and mentor colleagues. • May manage direct reports. The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section. Pay Range: $72,000.00 - $95,000.00

Manage end-to-end delivery of complex AI, data, and risk-related programs by coordinating cross-functional teams, ensuring agile execution, and maintaining stakeholder alignment. | 7+ years technical program management experience with Agile expertise, PMP or similar certification, strong communication and leadership skills, and familiarity with AI/ML, data governance, and software development lifecycle. | • This is a remote position; however, the candidate must reside within 30 miles of one of the following locations: San Francisco Bay Area, CA; Seattle, WA and Portland, ME. About the Team / Role WEX is undergoing a strategic transformation to become a data-first, AI-enabled organization. The Data, AI & Risk organization plays a critical role in this evolution—driving enterprise data modernization, building responsible AI systems, and advancing risk intelligence capabilities. We are seeking a Technical Program Manager (TPM) to support high-priority, cross-functional programs across these domains. As a TPM, you will partner closely with teams in Data Engineering, Data Science, Machine Learning, Risk, Compliance, and Product to deliver initiatives that power intelligent decision-making and risk-aware growth across WEX. This role requires someone who can connect technical delivery with business value, manage complex program interdependencies, and bring structure to fast-moving efforts. How you’ll make an impact Program Delivery & Execution • Own end-to-end program management for key initiatives spanning data platform modernization, AI/ML model development, risk analytics, and regulatory data compliance. • Drive work across globally distributed teams with diverse functions, including engineers, data scientists, analysts, and risk managers. • Manage program planning, execution, resource coordination, and delivery milestones. Cross-Team Coordination • Act as the central point of alignment across Data, AI, and Risk teams, plus external stakeholders in Product, Engineering, and Compliance. • Ensure scope clarity, track progress, and support change management as initiatives evolve. Data & AI Technical Oversight • Support programs involving AI model development, model governance, explainability, and risk modeling. • Collaborate with MLOps and platform engineering teams to deliver scalable, compliant, and production-ready solutions. • Partner with Data Governance to ensure data quality, lineage, and regulatory compliance across initiatives. Stakeholder Engagement & Reporting • Communicate program status, risks, dependencies, and needs effectively to both technical and executive audiences. • Ensure transparency and alignment across all stakeholder groups through structured reporting and proactive issue escalation. Agile and Scalable Delivery • Champion agile delivery practices tailored to complex data and AI workflows. • Implement KPI-driven tracking for program velocity, predictability, and quality. • Maintain strong Jira and project hygiene to support effective reporting and decision-making. Experience you’ll bring ● Education: BS/BA Degree in technical/information science or a related field, or equivalent experience ● Experience: 7+ years of relevant experience in technical program management overseeing key projects within a product line. ○ An ideal candidate has experience in a relevant line of business (mobility, benefits, travel, corporate payments, etc. industries) or internal technology domain (information security, cloud technologies, data and analytics, etc.) ● Technical Skills: ○ Deep understanding of the software development lifecycle (SDLC), including hands-on experience with various phases, and ability to work closely with engineering teams to ensure alignment with best practices. Experience in development / basic proficiency in one or more programming languages or scripting languages preferred. ○ Business acumen and industry awareness in the product line expected. ○ Demonstrated expertise in at least one Agile methodology (e.g., Scrum), including strong working knowledge of values, roles, rituals, and artifacts, as well as SAFe planning execution. Proficiency in project management tools and software (e.g., Jira, Trello, MS Project). ● Leadership and Communication: Proactive leadership, and confidence to drive results. Proven ability to motivate cross-functional teams. Model close partnership, with an emphasis on execution, collaboration, and empowerment. Excellent communication skills, both verbal and written. ● Problem-Solving: Ability to anticipate risks and effectively mitigate them. If risks then become issues, solve these complex problems efficiently in partnership with Digital and Technology leadership. Analytical mindset with strong decision-making capabilities. Plus ● Certifications: Relevant certifications (e.g., PMP, Agile Certified Practitioner). ● Experience: Experience in a technology-driven environment and with Agile Lifecycle Management software (e.g., Jira, ADO). The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.Pay Range: $98,000.00 - $130,000.00