Welltower™ Inc. (NYSE:WELL)

Provide front-line technical support and manage help desk tickets for Yardi Senior product suite users. | At least 3 years help desk experience with preferred certifications in ITIL, PMP, Agile, or Six Sigma. | WELLTOWER – REIMAGINE REAL ESTATE WITH US  At Welltower, we’re transforming how the world thinks about senior living and wellness-focused real estate. As a global leader in residential wellness and healthcare infrastructure, we create vibrant, purpose-driven communities where housing, healthcare, and hospitality converge. Our culture is fast-paced, collaborative, and endlessly ambitious—guided by our mantra: The only easy day was yesterday.  We’re looking for bold, independent thinkers who thrive on challenge, embrace complexity, and are driven to deliver long-term value. Every team member is empowered to think like an owner, innovate fearlessly, and lead from where they stand. If you're passionate about outcomes and inspired by the opportunity to shape the future of healthcare infrastructure, we want you on our best-in-class team.     ABOUT THE ROLE  The Support, Yardi Help Desk is an experienced and dynamic team player who will be on the front line of support for stakeholders using the Yardi Senior product suite.  The ideal candidate possesses the ability to work cross-functionally to troubleshoot and resolve technical issues, answer stakeholder inquiries, and ensure requests are resolved timely and effectively.  The Support, Help Desk will be required to work within a high demand, performance driven environment that focuses on implementing scalable solutions that are aligned with the company’s overall business strategy. Welltower is growing, fueled by a disciplined approach to capital allocation, a robust data science platform, and strong operating performance. This foundation enables us to deliver long-term, compounding growth and expand our impact across the healthcare infrastructure and wellness housing space. To support this continued expansion, we’re hiring for multiple positions under this posting. We welcome qualified candidates to apply.   KEY RESPONSIBILITIES * Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives * Respond to inbound support requests related to the Yardi Senior product suite via help desk platform, phone, email, or chat * Troubleshoot and resolve technical issues related to the platform, ensuring a high level of customer satisfaction * Document, prioritize, and track all inquiries and issues in the help desk ticketing system (e.g., JIRA, ServiceNow, Zendesk) * Ensure all tickets are followed up on, updated regularly, and resolved in a timely manner. * Guides stakeholders through platform features, offer solutions to common problems, and provide training or advice to improve their use of the Yardi Senior product suite * Stays up to date on new features and product updates within the Yardi Senior product suite to maintain a high level of technical knowledge and service excellence * Strives to meet or exceed service level agreements (SLAs) for ticket resolution, response time, and customer satisfaction * Collaborates with internal support teams to resolve challenges * Understands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture * Develops regular and thorough status communications for senior leadership and stakeholders * Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions   OTHER DUTIES Please note this job description is not designed to provide a comprehensive listing of activities, duties, or responsibilities that are required of this role. Duties, responsibilities, and activities may change at any time with or without notice.   TRAVEL Out-of-area and overnight travel should be expected as outlined in specific projects for which this role will engage.   MINIMUM REQUIREMENTS Skills / Specialized Knowledge: * Ability to manage portfolios of work * Solid understanding of project management and agile practices, with the ability to teach and coach others * Keen ability to engage and work with different teams * Strong interpersonal, conflict management, and communications skills * Effective documentation and reporting skills    Experience: * At least 3 years of experience in help desk or customer service support roles, preferably within a SaaS or senior housing software environment * Strong knowledge of the Yardi Senior product suite is highly preferred * Experience with help desk platforms, ticketing systems, and customer relationship management tools (JIRA, ServiceNow, Zendesk) * Basic troubleshooting skills with a solid understanding of web-based applications, SaaS products, and general IT systems * Familiarity with property management software (Yardi) or experience in the senior housing industry is a plus * Project Management and Technical Support experience   Education: * Relevant certifications (ITIL, Help Desk Management) are a plus * Agile, Six Sigma, or PMP certification strongly preferred    Employment is contingent upon the successful completion of a background check, drug screening, and verification of employment, education, and other credentials relevant to the position.     WHAT WE OFFER  * Competitive Base Salary + Annual Bonus  * Generous Paid Time Off and Holidays  * Employee Stock Purchase Program – purchase shares at a 15% discount  * Employer-matching 401(k) Program + Profit Sharing Program  * Student Debt Program – we’ll contribute up to $10,000 towards your student loans!  * Tuition Assistance Program  * Comprehensive and progressive Medical/Dental/Vision options  * Professional Growth  * And much more! https://welltower.com/newsroom/careers/ [https://welltower.com/newsroom/careers/]  *   ABOUT WELLTOWER  Welltower® Inc. (NYSE: WELL) [https://welltower.com/] an S&P 500 company, is the world's preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ Seniors and Wellness Housing communities is positioned at the intersection of housing, healthcare, and hospitality, creating vibrant communities for mature renters and older adults in the United States, United Kingdom, and Canada. We also seek to support physicians in our Outpatient Medical buildings with the critical infrastructure needed to deliver quality care.  Our real estate portfolio is unmatched, located in highly attractive micro-markets with stunning built environments. Yet, we are an unusual real estate organization as we view ourselves as a product company in a real estate wrapper driven by relationships and unconventional culture.  Through our disciplined approach to capital allocation powered by our data science platform and superior operating results driven by the Welltower Business System, we aspire to deliver long-term compounding of per share growth and returns for our existing investors – our North Star.  Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet

Administer and optimize LMS systems, develop reports and analytics, and support learning programs. | Requires 3-5 years LMS administration experience, strong analytical skills, and familiarity with Yardi Aspire preferred. | Job Description: • Administer and optimize the Yardi Aspire LMS, including user management, learning assignments, reporting, course structures, and overall learner experience across a multi-site environment • Develop and maintain dashboards, reports, and learning analytics to monitor engagement, compliance, completion trends, adoption metrics, and program effectiveness • Analyze learner data and feedback to identify gaps, risks, and opportunities for continuous improvement and operational efficiency • Partner cross-functionally with internal and external stakeholders to support scalable learning strategies and system enhancements • Support instructor-led, virtual, eLearning, and blended learning programs through LMS setup, coordination, and operational support • Provide actionable insights and recommendations to improve learning effectiveness, learner experience, and business outcomes • Continuously improve learning systems, reporting processes, workflows, and training operations while maintaining LMS and learning technology best practices Requirements: • Strong analytical and problem-solving skills with the ability to translate data into actionable insights • Ability to manage multiple priorities in a fast-paced, evolving environment • Understanding of Learning & Development practices, learning operations, and learner engagement strategies • Experience administering Learning Management Systems • Strong interpersonal, communication, and stakeholder management skills • High attention to detail with a focus on data integrity and system accuracy • Ability to collaborate cross-functionally and influence outcomes across teams • Familiarity with LMS standards and integrations, including SCORM and/or xAPI • Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Word • Experience with Power BI and SQL preferred • 3–5 years of experience administering or optimizing an LMS in a corporate or multi-site environment • Experience supporting learning operations, reporting, analytics, and learner engagement initiatives • Experience analyzing learning data and presenting insights to business stakeholders • Background in Learning & Development, instructional design, or training delivery preferred • Experience with Yardi Aspire strongly preferred Benefits: • Competitive Base Salary + Annual Bonus • Generous Paid Time Off and Holidays • Employee Stock Purchase Program – purchase shares at a 15% discount • Employer-matching 401(k) Program + Profit Sharing Program • Student Debt Program – we’ll contribute up to $10,000 towards your student loans! • Tuition Assistance Program • Comprehensive and progressive Medical/Dental/Vision options • Professional Growth And much more!

Manage multiple senior housing capital projects including on-site activities, contractor oversight, schedule and budget adherence, safety inspections, and stakeholder communications. | Minimum 3 years related work experience with knowledge of real estate construction, high school diploma required, bachelor's degree preferred. | WELLTOWER – REIMAGINE REAL ESTATE WITH US At Welltower, we’re transforming how the world thinks about senior living and wellness-focused real estate. As a global leader in residential wellness and healthcare infrastructure, we create vibrant, purpose-driven communities where housing, healthcare, and hospitality converge. Our culture is fast-paced, collaborative, and endlessly ambitious—guided by our mantra: The only easy day was yesterday. We’re looking for bold, independent thinkers who thrive on challenge, embrace complexity, and are driven to deliver long-term value. Every team member is empowered to think like an owner, innovate fearlessly, and lead from where they stand. If you're passionate about outcomes and inspired by the opportunity to shape the future of healthcare infrastructure, we want you on our best-in-class team. Job Summary This position will be responsible for overseeing multiple complex senior housing capital projects throughout the Midwest region. You will manage approximately 3-5 projects at any given time (dependent on project scope and complexity) and will participate in oversight of contractors, construction schedules, and providing status reports and communication to internal and external project stakeholders. Welltower is an industry leading $60bn S&P 500 company with investments in outpatient medical, seniors housing and wellness housing properties. This is a REMOTE role that must ideally reside in Illinois. Key Responsibilities • Manages and executes daily on-site activities for multiple projects, coordinate and participates in project meetings with subcontractors, consultants, and stakeholders at frequent intervals to discuss problems, progress, and scheduling of work. This individual will be the primary point of contact for all renovation activities. • Conducts frequent property inspections to ensure projects follow proper safety precautions, supervises the work of contractors, escalates potential risks and issues as necessary, and ensures the physical integrity of the property. • Establishes expectations and collaborates with internal and external stakeholders to ensure projects are on schedule, within budget, free of any potential hazards for on-site staff and residents and work is being completed in conformance to Scope of Work and Contract Documents. • Organizing, attending, and participating in stakeholder meetings. • Ensures project close-out documents are in order and filed appropriately. • Prepare/update weekly project status reports to internal/external stakeholders, and update construction progress schedules and trackers. • Providing administrative support and other assigned tasks as needed. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. TRAVEL You will be expected to travel frequently between multiple project sites. Daily on-site presence at assigned project sites is required. Minimum Requirements • High School Diploma required. Bachelor’s degree in Real Estate, Construction Management or related field highly preferred. • A minimum of 3 years’ related work experience, knowledge of real estate construction a plus. Compensation Salaries may vary by location. The range for this role in this market is $69,100 - $106,400 plus bonus. Salary determinations are made based on numerous factors, such as, but not limited to, the relevant market and the skill, experience, and education of the selected candidate. Applicants must be able to pass a pre-employment drug screen. What We Offer • Competitive Base Salary + Car Allowance + Annual Bonus • Generous Paid Time Off and Holidays • Employer-matching 401(k) Program + Profit Sharing Program • Student Debt Program – we’ll contribute up to $10,000 towards your student loans! • Tuition Assistance Program • Employee Stock Purchase Program – purchase shares at a 15% discount • Comprehensive and progressive Medical/Dental/Vision options • And much more! https://welltower.com/newsroom/careers/ About Welltower Welltower® Inc. (NYSE: WELL) an S&P 500 company, is the world's preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ Seniors and Wellness Housing communities is positioned at the intersection of housing, healthcare, and hospitality, creating vibrant communities for mature renters and older adults in the United States, United Kingdom, and Canada. We also seek to support physicians in our Outpatient Medical buildings with the critical infrastructure needed to deliver quality care. Our real estate portfolio is unmatched, located in highly attractive micro-markets with stunning built environments. Yet, we are an unusual real estate organization as we view ourselves as a product company in a real estate wrapper driven by relationships and unconventional culture. Through our disciplined approach to capital allocation powered by our data science platform and superior operating results driven by the Welltower Business System, we aspire to deliver long-term compounding of per share growth and returns for our existing investors – our North Star. Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet