WelbeHealth

The Eligibility Specialist is responsible for addressing complex eligibility challenges and ensuring participant coverage. This includes working with various agencies to troubleshoot issues and advocating for participants' eligibility. | Candidates should have an associate's degree or relevant experience, with a minimum of three years in Medicaid or Medicare. Strong leadership and communication skills are essential, along with experience in data-driven environments. | At WelbeHealth, we serve our communities’ most vulnerable seniors through shared intention, pioneering spirit, and the courage to love. These core values and our participant-focus lead the way no matter what. The Eligibility Specialist is accountable for proactively addressing complex eligibility challenges and ensuring seamless participant coverage. This role works directly with CMS, DHCS, and county Medicaid offices to troubleshoot eligibility issues, correct misalignments, and advocate for participants’ eligibility for the PACE program. This role also plays a key part in training internal teams, including Outreach & Enrollment and Social Work teams, to enhance organizational knowledge and prevent eligibility-related disruptions. This role is different because the Eligibility Specialist at WelbeHealth: Plays a critical role in securing life-sustaining coverage for vulnerable seniors, working hand-in-hand with Medi-Cal, Medicare, and Social Security agencies to remove barriers so participants can access comprehensive PACE services without interruption Operates at the intersection of outreach, enrollment, eligibility, and revenue cycle, giving this role broader visibility and impact than traditional eligibility positions, and directly influencing program access and participant experience We care about our team members. That’s why we offer: Medical insurance coverage (Medical, Dental, Vision) Work/life balance - We mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days 401K savings + match Comprehensive compensation package including base pay, bonus, and equity And additional benefits! On the day-to-day, you will: Act as an organizational expert in Medicare or Medicaid eligibility policies and keep teams informed of regulatory updates Provide guidance to leadership, internal teams, and stakeholders on eligibility cases, processes, and compliance requirements Oversee resolution of complex eligibility issues, including coverage misalignments, retroactive enrollments, reinstatements, and eligibility corrections Work directly with CMS, DHCS, and county agencies to troubleshoot eligibility discrepancies and secure accurate benefit assignments Advocate for participants in disputed eligibility cases to minimize gaps in coverage Develop and deliver training programs for internal teams to improve eligibility accuracy and efficiency, as well as maintain knowledge repositories, job aids, and process documentation to support staff in handling eligibility cases Monitor and analyze enrollment and eligibility data (e.g., DTRR, 834, 820, MMR) to identify trends, discrepancies, and risks Job requirements include: Associate’s degree in relevant field; relevant experience may be substituted Minimum of three (3) years of experience in Medicaid, Medicare, or social services Minimum of one (1) year of experience working with governmental agencies Excellent leadership, organizational and communication skills in settings with seniors, their families and interdisciplinary team members Experience leading in a data-driven organization, leveraging reports and data to prioritize and manage people and projects We are seeking an Eligibility Specialist that ideally has over three (3) years of experience in Medicaid and Medicare eligibility. If you’re ready to join a team that values both its participants and team members, we’d love to hear from you! Salary/Wage base range for this role is $68,640 - $77,519 / year + Bonus + Equity. WelbeHealth offers competitive total rewards package that includes, 401k match, healthcare coverage and a broad range of other benefits. Actual pay will be adjusted based on experience and other qualifications. Compensation $68,640—$77,519 USD COVID-19 Vaccination Policy At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations. Our Commitment to Diversity, Equity and Inclusion At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law. Beware of Scams Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to fraud.report@welbehealth.com

Coordinate and assess in-home care for elderly participants, manage scheduling and communication among healthcare providers and participants. | Requires healthcare or medical licensure, 3+ years case management or nursing experience with elderly population, and preferably a bachelor's degree. | The WelbeHealth PACE program helps seniors stay in their homes and communities by providing comprehensive medical care and community-based services. It's our mission to serve the most vulnerable seniors with better quality and compassion in a value-based model. The Home Care Coordinator plays a vital role by conducting in-home care assessments, setting the framework for our home health team to help our participants thrive.Reporting to the Home Care Manager, the Home Care Coordinator focuses on arranging, assessing, and overseeing personal care in the home.Essential Job Duties:Handle and coordinate incoming calls related to participants, physicians, and agency services regarding physician orders, participant questions, and referralsCommunicate with participants via telephone, and provide effective communication with nursing therapy, aide, social services, and physicians, regarding changes in participant/staff schedule, test results, etc.In collaboration with Home Care Services staff, track and monitor home care and hour schedulingIn coordination with the Marketing Team, help with enrollment of prospective participants into the programAssist with staffing/scheduling activities, soliciting, and input from managersParticipate in end-of-life care, coordination, and supportJob Requirements:Healthcare/Medical Licensure or equivalency; with an additional three (3) years of professional experienceBachelor's Degree preferredMinimum of three (3) years of case management or nursing experience in a clinical or home setting with a frail or elderly populationNursing knowledge and training necessary to treat frail, elderly participants and care for complicated clinical conditions preferredBenefits of Working at WelbeHealth: Apply your home care expertise in new ways as we rapidly expand. You will have the opportunity to design the way we work in the context of an encouraging and loving environment where every person feels uniquely cared for.Medical insurance coverage (Medical, Dental, Vision)Work/life balance - we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, sick time401 K savings + matchBonus eligibility - your hard work translates to more money in your pocketAnd additional benefitSalary/Wage base range for this role is $68,640 - $89,535 / year + Bonus + Equity. WelbeHealth offers competitive total rewards package that includes, 401k match, healthcare coverage and a broad range of other benefits. Actual pay will be adjusted based on experience and other qualifications. Compensation $68,640-$89,535 USDCOVID-19 Vaccination PolicyAt WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.Our Commitment to Diversity, Equity and InclusionAt WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.Beware of ScamsPlease ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to fraud.report@welbehealth.com

Coordinate participant appointment scheduling, manage cancellations and rescheduling, maintain team availability, and communicate with stakeholders. | High school diploma, minimum one year healthcare experience, EMR and data entry experience, excellent communication and organizational skills, bilingual preferred. | The WelbeHealth PACE program helps seniors stay in their homes and communities by providing medical care and community-based services. We provide all-inclusive care for seniors including medical, dental, physical therapy, and much more. Our core values and participant focus lead the way no matter what. Our Scheduling Specialist is a critical team member who will ensure that Welbe participants receive care in a timely manner. The Scheduling Specialist's primary focus includes coordinating participant care, scheduling, and maintaining accurate team member availability for participant appointments. The Scheduling Specialist will also handle cancellations and rescheduling requests, reminder calls to participants regarding future appointments, and other administrative tasks as directed. Essential Job Duties: Effectively coordinate the scheduling of participant appointments, including trouble-shooting conflicts or urgent needs, communicating with all stakeholders (staff, family, providers, etc.), and meeting appointment turn-around times as outlined in appointment scheduling protocol Address cancellation and rescheduling requests from both staff members and participants, ensuring that changes are appropriately handled and promptly communicated to all relevant parties Answer incoming phone calls, emails, and requests coming into the center as needed Appropriately screen, transfer, resolve, and dispose of calls expeditiously while adhering to all process and documentation standards Maintain and update team member schedule availability in source systems, ensuring that accurate information is reflected for all available time slots Send appointment confirmations and appointment reminders as outlined by department protocols, updating appointments as needed Job Requirements: High school diploma or equivalency required Minimum of one (1) year of experience working in healthcare required Experience in data entry and multiple software platforms, including one (1) year of experience working with an Electronic Medical Record (EMR) · Excellent organizational and communication skills Bilingual English/Spanish preferred Benefits of Working at WelbeHealth : Apply your expertise in new ways as we rapidly expand. You will have the opportunity to design the way we work in the @context of an encouraging and loving environment where every person feels uniquely cared for. Medical insurance coverage (Medical, Dental, Vision) Work/life balance - we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, sick time. Advancement opportunities - We've got a track record of hiring and promoting from within, meaning you can create your own path! And additional benefits Salary/Wage base range for this role is $23.23 - $30.66 hourly + Bonus + Equity. WelbeHealth offers competitive total rewards package that includes, 401k match, healthcare coverage and a broad range of other benefits. Actual pay will be adjusted based on experience and other qualifications. Compensation $23.23-$30.66 USD COVID-19 Vaccination Policy At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations. Our Commitment to Diversity, Equity and Inclusion At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law. Beware of Scams Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to fraud.report@welbehealth.com

Handle inbound/outbound calls, schedule appointments, process authorizations, provide customer service, and maintain accurate documentation. | High school diploma, at least one year of call center experience, flexibility with work hours, and strong communication and organizational skills. | The WelbeHealth PACE program helps seniors stay in their homes and communities by providing medical care and community-based services. We provide all-inclusive care for seniors including medical, dental, physical therapy, and much more. Our core values and participant focus lead the way no matter what. The Call Center Representative (internally titled Welbe Advocate II) will focus on either inbound and/or outbound assignments within the Call Center (the Hub), which includes but is not limited to call management (answering inbound calls), outbound scheduling, authorization processing, inquiry reply, clinic-based scheduling, and other administrative tasks. The Welbe Advocate will provide outstanding customer service to all stakeholders (participants, families, partners, and clinic team members), and will be accountable for proper documentation and maintaining current and accurate records of all the scheduled appointments. Essential Job Duties: • Answer incoming phone calls, emails, and contacts as requests come in, and appropriately screen, transfer, resolve and dispose of calls expeditiously while adhering to all process and documentation standards • Review, process, schedule and authorize orders according to department protocols • Ensure that appropriate and timely documentation of all updates, encounters, and communication is documented in source systems as outlined by department protocols • Effectively coordinate the scheduling of participants’ appointments, including trouble-shooting conflicts or urgent needs, communicating with all stakeholders (staff, family, providers, etc.), and meeting appointment turn-around times as outlined in WelbeHealth Appointment Scheduling Protocol • Provide eligibility status and benefit information for participants • Address both participant and provider inquiries (Including authorization status and requirements) and if unable to resolve, escalate as appropriate Job Requirements: • High School Diploma or Equivalency required • Minimum of one (1) year of experience working in a call center environment where a service/support role was primarily performed • Must be flexible with work hours • Excellent organizational and communication experience Benefits of Working at WelbeHealth: Apply your expertise in new ways as we rapidly expand. You will have the opportunity to design the way we work in the context of an encouraging and loving environment where every person feels uniquely cared for. • Medical insurance coverage (Medical, Dental, Vision) • Flexibility with remote, work from home schedule • Work/life balance – we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, sick time • Advancement opportunities - We’ve got a track record of hiring and promoting from within, meaning you can create your own path! • And additional benefits Salary/Wage base range for this role is $21.07 - $27.81 hourly + Bonus + Equity. WelbeHealth offers competitive total rewards package that includes, 401k match, healthcare coverage and a broad range of other benefits. Actual pay will be adjusted based on experience and other qualifications. Compensation $21.07—$27.81 USD COVID-19 Vaccination Policy At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations. Our Commitment to Diversity, Equity and Inclusion At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law. Beware of Scams Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to fraud.report@welbehealth.com

Build and maintain metrics, KPIs, dashboards, and analytical models to support business and clinical decision-making, collaborating with stakeholders and the Enterprise Data Warehouse team. | Bachelor’s degree with 2+ years in business analytics including metric governance, SQL and BI tools experience, machine learning or predictive analytics, and consultative skills. | At WelbeHealth, we serve our communities’ most vulnerable seniors through shared intention, pioneering spirit, and the courage to love. These core values and our participant-focus lead the way no matter what. The Senior Data Analyst uses data to define and build out metrics, KPIs, dashboards, ad hoc analyses, and analytical models in one or more of the following areas: clinical, health plan, human resources, marketing, and financial analytics. The Senior Data Analyst is consultative and will support data-driven business decisions and provide actionable business and operational insights. Essential Job Duties: Collaborate with business stakeholders to help identify which metrics are most useful to track, how they should be defined, and how they can be improved Provide analysis-backed ideas on how to improve status quo, and find new solutions and levers to improve business and clinical efficacy Build relationships and trust with business partners and have forward-looking mindset to help HR/People departments adjust to changing landscape Use data, information, analysis, and modeling to find ways to improve key metrics and optimize operations and clinical efficacy Serve as a subject matter expert for business rules and logic (clinical and non-clinical) to convert information into operational and clinical metrics and KPIs Partner with the Enterprise Data Warehouse team in the design and development of a single source of truth repository for the company’s clinical and operational data Communicate effectively to business users, stakeholders, and leaders on how business and clinical logic is applied to arrive at KPIs and metrics, why we’re measuring what we’re measuring, and how operational activities link to KPIs, OKRs, etc. Job Requirements: Bachelor’s degree in analytics, data science, math, statistics, or related field required; master’s degree preferred Minimum of two (2) years of experience in business analytics, with a focus on converting business information into actionable analysis and insights Minimum of two (2) years of experience with business information architecture, business metric governance, metric cataloging and dictionaries Minimum of two (2) years of experience with SQL, SAS, Tableau, Power BI, or other analytical and business intelligence tools Minimum of two (2) years of experience with Machine Learning or Predictive Analytics Minimum of two (2) years of experience with People Analytics, highly preferred Experience working in a consultative capacity, guiding business partners to make data-driven decisions; Excellent organizational and communication skills with leaders, stakeholders, and users Benefits of Working at WelbeHealth: Apply your expertise in new ways as we rapidly expand. You will have the opportunity to design the way we work in the context of an encouraging and loving environment where every person feels uniquely cared for. BENEFITS: Health Coverage on Day 1, Paid Parental Leave, 401K Match. PERKS: 17 days of paid time off in year one, 12 company holidays, and 6 sick days GROWTH: Career path advancement and leadership opportunities Salary/Wage base range for this role is $90,281 - $119,171 / year + Bonus + Equity. WelbeHealth offers competitive total rewards package that includes, 401k match, healthcare coverage and a broad range of other benefits. Actual pay will be adjusted based on experience and other qualifications. Compensation $90,281—$119,171 USD COVID-19 Vaccination Policy At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations. Our Commitment to Diversity, Equity and Inclusion At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law. Beware of Scams Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to fraud.report@welbehealth.com

Lead and develop a team of HR Business Partners, partner with senior leaders to align people strategies with business goals, and drive enterprise-level workforce planning, talent reviews, and organizational design. | Requires 6+ years progressive HR leadership experience including 3+ years senior HR leadership, supervisory experience, strong consultative skills, and ability to leverage data for workforce insights. | WelbeHealth is a value-based healthcare organization that’s transforming the future of senior care by providing an all-inclusive care option to our most vulnerable senior population. We step in as the care provider and health plan that works in collaboration to keep our participants within their communities, out of institutions, and cared for like family, all while receiving the healthcare and social services needed to thrive. The Senior Director, HR Business Partner (HRBP) – Corporate/Central serves as the strategic HRBP leader supporting WelbeHealth’s central functions, such as Finance, Legal, Technology, People, Sales/Outreach and Enrollment, and the broader corporate infrastructure. The Senior Director partners closely with executives and senior leaders to align the People strategy with the enterprise’s evolving needs. This position requires strong consultative capability to navigate complex stakeholder environments. The Senior Director is accountable for elevating People practices, fostering leadership effectiveness, and delivering strategic workforce solutions within dynamic, matrixed functions. Essential Job Duties: • Serve as strategic thought partner to executive and senior leaders in assigned business areas, acting as a People Consultant providing solutions/options to support business goals. Translate business strategies into people strategies that drive results and scalability. • Lead a team of HRBPs (various levels), providing coaching, development, and performance management with the goal of exceptional customer experience. • Standardize and elevate HRBP practices across regions and business areas using the HRBP Skills and Attributes framework. • Lead workforce planning, talent reviews, succession planning, and organizational design with assigned business areas. • Partner with leaders to improve team effectiveness, performance, and engagement. • Collaborate cross-functionally with other People departments Compensation, Talent Acquisition, Learning & Development, and HR Ops to deliver seamless support and work with to design / deliver bespoke solutions. • Provide data-driven insights and recommendations on retention, turnover, engagement, and talent development, focusing on the why/what and potential solutions. • Champion the employee experience and support a culture of high performing teams and team health practices. Job Requirements: • Travel to various sites will be required based on business needs. • Bachelor’s degree in or commitment to obtain a bachelor’s degree within three years is required or equivalent experience. Master’s degree preferred. Professional certification (e.g., SHRM-SCP, SPHR) preferred. • Minimum of six years of progressive leadership experience in Human Resources, Organizational Effectiveness, or People Strategy including Workforce Management. • At least three years in a senior HR or People leadership role, with direct accountability for enterprise-level programs and initiatives. • At least three years of supervisory experience with demonstrated ability to mentor and develop team members. • Experience leading in a data-driven organization, leveraging reports and data to prioritize and manage people and projects. Benefits of Working at WelbeHealth: • Medical insurance coverage (Medical, Dental, Vision) starting day one of employment • Work/life balance – we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, sick time • Advancement opportunities - We’ve got a track record of hiring and promoting from within, meaning you can create your own path! • And additional benefits Salary/Wage base range for this role is $168,895 - $232,231 / year + Bonus + Equity. WelbeHealth offers competitive total rewards package that includes, 401k match, healthcare coverage and a broad range of other benefits. Actual pay will be adjusted based on experience and other qualifications. Compensation $168,895—$232,231 USD COVID-19 Vaccination Policy At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations. Our Commitment to Diversity, Equity and Inclusion At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law. Beware of Scams Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to fraud.report@welbehealth.com