Wayne State University

Provide leadership and direction for front desk operations including supervision and policy setting. | Bachelor's degree with 5+ years supervisory experience, strong organizational and communication skills, and proficiency in relevant software. | Associate Director, Front Desk Operations Wayne State University is searching for an experienced Associate Director, Front Desk Operations at its Detroit campus location. Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society. Essential functions (job duties): Job Purpose The Office of Housing & Residential Life is a unit within Student Success, Support, and Engagement. Associate Directors provide leadership and direction in the delivery of an array of services designed to enhance the experiences of undergraduate, graduate, professional students and guests residing in Wayne State Housing. Additionally, they promote and facilitate student learning; foster an atmosphere of respect for individual differences and community values; guide department planning and communication; and coordination of department efforts. Residential Life within the Office of Housing & Residential Life is the gateway for university community members interested in on-campus housing. Residential Life is a primary resource for on-campus housing information through Wayne State University’s main phone line, email, and public web presence. Residential Life is also responsible for the supervision of housing front desks, management of student accounts, and support for camps and conferences. This position is responsible for setting policy each year, in collaboration with the Director for Residential Life, and designing operational procedures for the department’s customer service, paraprofessional security operations, and residential front desks. This position directly supervises Area Administrative Coordinators (FTE) or similar full-time administrative roles, and up to student desk assistants in the central housing office. This position indirectly supervises up to 130 student desk and community assistants at 8 residential building front desks that operate 24 hours a day 7 days a week when buildings are occupied. Essential Functions Supervision Recruit, train, hire, supervise, and schedule Area Assignment Coordinators, student desk and community assistants. Determines competency development for staff at all levels and guides the learning process, including coaching and feedback, performance management, professional development, and work planning based on professional standards and benchmarks. Meet regularly with supervisees to provide direction, leadership and information, and develop strategies to enhance student services. Provide leadership in the delivery of services provided by front desk and security operations through functional oversight to professional staff related to their residence hall and apartment community specific work with customer service, security support, and front desk operations. Oversees onboarding, training and development of professional and student staff of front desk operations and customer service to assure alignment with Student Success, Support, & Engagement values. Customer Service Management Develop and refine processes to improve the overall customer service experience and increase efficiency. Ensures processes and procedures align with university policy and departmental needs, including standardization of day-to-day service, mail operations, support during housing transition periods and summer conference activity, etc. Tracks metrics in the housing ticket system to ensure that tickets are assigned appropriately, and that response times and service quality expectations are met and identify areas for improvement. Provide direct contact with students and their families seeking in-person or real-time support for housing matters, providing referrals as appropriate. Track customer interactions to identify trends and coordinate with university partners to address recurring inquiries and proactively address concerns. Collaborate with Office of Housing & Residential Life and university partners to ensure that residents and affiliates have a positive experience when interacting with the department, whether that’s through handling complaints, answering inquiries, or providing solutions to problems. Administration Participate in an on-call rotation & adjudicate high-level conduct to provide support/guidance with other members of the Office of Housing & Residential Life Leadership Team. Assist the Director with overall administration, effectively communicating with internal and external constituents. Budget consultation and stewardship of payroll approvals. Ensures that accurate timesheets are submitted and approved on time for team members under their supervision. Collaborate with Office of Housing & Residential Life staff to ensure that the housing website and skills executed by the entire team aligns with policies, trainings, customer service standards, and other expectations outlined by the unit’s residential curriculum, mission, vision and contracts. Serve on department or university committees related to position responsibilities. Provide ongoing assessment of technology and other resources used to provide services. Supports organizational development and change management initiatives through their participation as a member of the Office of Housing & Residential Life Leadership Team. Work collaboratively with Directors, Associate Directors, and Area Managers in Wayne State Housing to ensure proper smooth coordination and communication among organizational areas. May be asked to fulfill special projects and other duties as needed to help the department meet its objectives. Perform other related duties as assigned. Qualifications: Education Bachelor's degree Bachelor’s degree from an accredited college or university in student development, student personnel, and/or a related field. Master’s degree preferred. Experience Specialist (minimum 5 years of job-related experience) Minimum of 5 years of experience with student developmental issues and strategies for implementing a comprehensive college/university-based residential program or equivalent experience. Minimum of 5 years of supervisory experience required. Experience using housing assignment and billing software. Experience demonstrating knowledge of Banner, RAPP & EPAF marketing and strong organizational communication and problem-solving skills required. KNOWLEDGE, SKILLS AND ABILITIES Organizational Leadership: Strong mentoring and coaching skills. Ability to train, develop, assess and offer feedback to staff members. Must have a willingness to make decisions, exhibiting sound and accurate judgement. Demonstrated ability to motivate professional staff and students. Supervisory Skills: Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train, develop, assess and offer feedback to staff members. Ability to foster teamwork among staff members. Project Management: Must be able to prepare and present special projects with little or no supervisory/oversight. Ability to meet deadlines and to take large complex projects and divide them into small achievable tasks organized into a plan. Strong detail-oriented project management skills. Communication: Must have effective interpersonal and customer service skills. Must have the ability to communicate clearly, concisely and professionally both orally and in writing. Analytical Skills: Keen ability to make valid and reliable evaluation of information. Demonstrate attention to detail. Learning Agility: Independent and innovative self-starter who can display an ability to learn rapidly and adapt quickly to changing situations. Interpersonal Skills: Effective interpersonal and customer service skills, written and oral. Ability to handle pressure situations, including dealing with sensitive and confidential human relations situations. Analytical Skills: Ability to compare, contrast, and quality check work with keen attention to detail. Ability to tabulate data, perform primary analyses, and successfully explain/teach information to others. Manage complex processes and see-through to completion. Technology Skills: Must possess computer proficiency. Proficient in the use of Microsoft Office tools, especially Excel and SharePoint, and ability to learn and apply Banner, housing management software, and related computer program/application skills. School/College/Division: H43 - Business Operations Primary department: H4330 - Housing (H4330) Employment type: Regular Employee Job type: Full Time Job category: Staff/Administrative Funding/salary information: Compensation type: Annual Salary Hourly rate: Salary minimum: $80,000.00 Salary hire maximum: $90,000.00 Working conditions: - Normal office environment. - This position is within an office setting with occasional walking required. Fast-paced environment with various tasks and responsibilities to be completed daily. Occasional evening and weekend hours for housing special events move in/out periods. - Ability to move and transport packages of up to fifty pounds to and from various areas in the community, including shelving units, package storage locations, and mailrooms. - The incumbent is required to travel around campus to engage with direct reports, campus partners and students in different University Buildings. Job openings: Number of openings: 1 Reposted position: No Reposted reason: None (New Requisition) Prior posting/requisition number: Background check requirements: University policy requires certain persons who are offered employment to undergo a background check, including a criminal history check, before starting work. If you are offered employment, the university will inform you if a background check is required.

Lead and direct housing operations and conference services to enhance resident and guest experiences through efficient logistics and service delivery. | Bachelor's degree required, Master's preferred, with at least five years of related experience in hotel or event management and strong organizational, supervisory, and business development skills. | Associate Director, Housing & Conference Operations Wayne State University is searching for an experienced Associate Director, Housing & Conference Operations at its Detroit campus location. Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society. Essential functions (job duties): The Office of Housing & Residential Life is a unit within Student Success, Support, and Engagement. The Associate Director of Housing & Conference Operations provides leadership and direction in the delivery of an array of services designed to enhance the experiences of undergraduate, graduate, professional students and guests residing in Wayne State Housing. Housing Operations within the Office of Housing & Residential Life is the gateway for university community members interested in on-campus housing; a primary resource for on-campus housing information through Wayne State University’s main phone line, email, and public web presence; and is also responsible for the management of student accounts and support for camps and conferences. The Associate Director of Housing & Conference Operations is responsible for developing and managing revenue generating summer conferences for Wayne State University (WSU) Student Auxiliary Services facilities; successfully coordinating the schedule for all internal and external events and providing on-site management for external programs; and will directly and indirectly supervise various positions such as 1 assignment coordinator, hourly graduate student staff, and undergraduate student staff during the conference season. This position reports to the Director, Housing Operations. Essential Functions Administration ­Coordinate conference and guest housing assignments and logistical arrangements for student and non-student residents and attendees, ensuring accuracy and efficiency. ­Oversee all processes and communications related to summer conferences and guest housing, including but not limited to room readiness, the room check-in and check-out process, dining services, parking, building electronic access, classroom/meeting rooms space, maintaining smooth transitions, and timely service. ­Identify opportunities for process improvement and implement best practices. ­Monitor performance metrics and guest feedback to enhance service delivery. ­Prepare proposals, contracts, and invoices. Reimburses university units for services provided. Ensure that invoices are received and accounts are reconciled. Function as a departmental payroll supervisor. Collaboration and Business Development ­Collaborate closely with Internal Housing & Residential Life, Student Auxiliary Services, facilities, and campus event partners to develop, plan, and execute events, summer conferences, guest housing, and off-season rental programs that contribute to net revenue generation. ­Develop plans to maintain current summer conference business and develop new business and revenue sources. ­Promote and manage the department’s guest housing program to ensure the most efficient use of spaces. Customer Service ­Demonstrate a strong commitment to quality assurance and exceptional customer service in all aspects of conference operations. ­Serve as a key point of contact for program leads, providing clear and timely communication before and during events. Ensure on-going and timely communication with service partners and internally within HRL to ensure event success and appropriate service levels. ­Ensure all assigned rooms are properly prepared and meet quality standards prior to program arrival. ­Respond promptly and professionally to requests for change, cancellations, and other housing-related adjustments. Supervision Recruit, train and directly and indirectly supervise staff such as an assignment coordinator and graduate and undergraduate student staff performing administrative, financial and communication services to conference guests. Serve as a backup to the Director of Operations supporting the overall activities and direction of the unit. On-Call Participate in the Housing and Residence Life (HRL) on-call duty rotation and maintain availability to work evenings and weekends during peak summer occupancy and special events. Perform other related duties as assigned. Unique duties: This role may have reporting obligations under Title IX and Clery. Qualifications: Education Bachelor's degree ­Bachelor’s degree from an accredited college or university in business administration, hospitality management, and/or related field. ­Master’s degree preferred. Experience Specialist (minimum 5 years of job-related experience) ­Minimum of 5 years hotel or event management. ­Strong organizational communication, problem-solving skills, and computer literacy skills required. KNOWLEDGE, SKILLS, AND ABILITIES ­Organizational Leadership: Strong mentoring and coaching skills. Ability to train, develop, assess, and offer feedback to staff members. Must have a willingness to make decisions, exhibiting sound and accurate judgement. Demonstrated ability to motivate professional staff and students. ­Business Development Acumen: Skills in budgeting, accounting for revenues and expenditures, reconciling accounts, reporting, analyzing, and presenting financial information. ­Supervisory Skills: Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train, develop, assess, and offer feedback to staff members. Ability to foster teamwork among staff members. ­Project Management: Must be able to prepare and present special projects with little or no supervisory/oversight. Ability to meet deadlines and to take large complex projects and divide them into small achievable tasks organized into a plan. Strong detail-oriented project management skills. ­Communication: Must have effective interpersonal and customer service skills. Must have the ability to communicate clearly, concisely, and professionally both orally and in writing. ­Learning Agility: Independent and innovative self-starter who can display an ability to learn rapidly and adapt quickly to changing situations. ­Interpersonal Skills: Effective interpersonal and customer service skills, written and oral. Ability to manage pressure situations, including dealing with sensitive and confidential human relations situations. ­Analytical Skills: Ability to compare, contrast, and quality check work with keen attention to detail. Ability to tabulate data, perform primary analyses, and successfully explain/teach information to others. Manage complex processes and see through to completion. ­Technology Skills: Must possess computer proficiency. Proficient in the use of Microsoft Office tools, especially Excel and SharePoint, and ability to learn and apply Banner, housing management software (HMS), and related computer program/application skills. Knowledge of StarRez (HMS) preferred. School/College/Division: H43 - Business Operations Primary department: H4330 - Housing (H4330) Employment type: Regular Employee Job type: Full Time Job category: Staff/Administrative Funding/salary information: Compensation type: Annual Salary Hourly rate: Salary minimum: $80,000.00 Salary hire maximum: $90,000.00 Working conditions: ­ - Office-based with regular interaction in residential communities. ­ - Occasional evening or weekend hours may be required during peak operational periods. ­ - This position is within an office setting with frequent walking required. Fast paced environment with various tasks and responsibilities to be completed daily. Occasional evening and weekend hours for housing special events move in/out periods. ­ - Ability to move and transport packages of up to fifty pounds to and from various areas in the community, including shelving units, package storage locations, and mailrooms. ­ - The incumbent is required to travel around campus to engage with direct reports, campus partners, and students in different university buildings. Job openings: Number of openings: 1 Reposted position: No Reposted reason: None (New Requisition) Prior posting/requisition number: Background check requirements: University policy requires certain persons who are offered employment to undergo a background check, including a criminal history check, before starting work. If you are offered employment, the university will inform you if a background check is required.

Oversee front desk activities and manage resident information and housing operations at a university residence hall. | Bachelor's degree and 2-5 years experience in college housing or equivalent administrative role with strong communication and organizational skills. | Area Administrative Coordinator Wayne State University is searching for an experienced Area Administrative Coordinator at its Detroit campus location. Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society. Essential functions (job duties): POSITION PURPOSE Oversee residence hall and apartment front desk activities. Responsible for creating, managing, and maintaining resident information, documents, and files, including key and access management. Serve as a contact for students, parents, and guests in relation to housing resources, key/access management, guest/package management, damage billing, and work orders. Work in coordination and collaboration with other staff and Community Director(s). Serve as a housing and residential life team member—Reports to the Associate Director of Housing Operations. Essential Job Functions % Time Oversee front desk activities, including providing information and resources to students and guests. Answer questions and resolve issues. Provide supervision for Student Desk Assistants. Coordinate Desk Assistant schedules. Approve, r eview, and correct student timesheets and exception reports. Assist with the accurate and timely payment of student staff. Manage the guests and package log system. Assist with housing, facility, and student emergency response. 30% Create, prepare, manage, and monitor resident confidential documents and electronic files, including door and other key records, move-in/out forms, and other housing documents. Upload and conduct audits of documents in The Housing Director (THD). Provide recommendations for process improvements. 20% Oversee and manage weekly occupancy audits and key access for housing residents. Review key access for student rooms and communicate with OneCard if there are electronic key or access issues. Assist and coordinate duties with Community Directors, including developing and distributing area-wide housing communication. Monitor follow-up of resident information and access. 10% Assist with the preparation and inspection of rooms for resident move-in/outs, summer interns, camps, and conferences move-in/out. Prepare and coordinate check-in/out processes and documents for the front desk. Review and verify that check-in/out documents have been completed. 15% Oversee the work order submission process and provide follow-up information to resident work order inquiries. Coordinate with housing facilities to receive updates on room cleaning or work order status. 10% Organize and prepare damage billing charges for residents. Process, bill, and communicate to residents damage charges in The Housing Director (THD). Resolve discrepancies. Manage the damage appeal process. 5% Coordinate with Community Director and supervisor to prepare and send building-wide communications to residents with information regarding housing assignment processes, deadlines, programming, policies, and facility concerns. 5% Other duties as assigned. 5 % Unique duties: Qualifications: MINIMUM QUALIFICATIONS Education : Bachelor’s degree or equivalent education and experience. Years of Experience Required: Minimum 2 year of experience in a college or university housing organization or equivalent experience. Three (3) to five (5) years preferred. Demonstrated experience serving successfully in an administrative role. ADDITIONAL COMMENTS General knowledge of housing and housing processes. Good communication skills. Ability to handle multiple tasks with interruptions and perform work tasks systematically, consistently, and with close attention to detail. Ability to develop reports. Effective interpersonal and customer service skills. Ability to work under pressure and in a fast paced environment. Ability to review and verify data in hard copy or electronic format. Proficient in the use of Microsoft Office tools, especially Excel and Sharepoint. Ability to learn and apply Banner, Adirondack, The Housing Director, and related computer program/application skills. Preferred qualifications: School/College/Division: Generic Division Primary department: H4330 Employment type: • Regular Employee • Job type: Full Time • Job category: Staff/Administrative Funding/salary information: • Compensation type: Annual Salary • Hourly rate: • Salary minimum: $42,976 • Salary hire maximum: $56,183 Working conditions: This position will work within an office setting with occasional walking required. The office setting will be in several different locations within campus housing buildings. The person in this position will need to transition from different offices throughout the week. Fast-paced environment with various tasks and responsibilities to be completed daily. Occasional evening and weekend hours for housing special events, move in/out periods. Job openings: • Number of openings: 1 • Reposted position: No • Reposted reason: None (New Requisition) • Prior posting/requisition number: Background check requirements: University policy requires certain persons who are offered employment to undergo a background check, including a criminal history check, before starting work. If you are offered employment, the university will inform you if a background check is required.

Oversee and improve front desk and security operations, supervise staff, and enhance customer service experience in a university housing setting. | Requires 5+ years in student development or residential program management, supervisory experience, and familiarity with housing management software, none of which are reflected in your background. | Associate Director, Front Desk Operations Wayne State University is searching for an experienced Associate Director, Front Desk Operations at its Detroit campus location. Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society. Essential functions (job duties): Job Purpose The Office of Housing & Residential Life is a unit within Student Success, Support, and Engagement. Associate Directors provide leadership and direction in the delivery of an array of services designed to enhance the experiences of undergraduate, graduate, professional students and guests residing in Wayne State Housing. Additionally, they promote and facilitate student learning; foster an atmosphere of respect for individual differences and community values; guide department planning and communication; and coordination of department efforts. Housing Operations within the Office of Housing & Residential Life is the gateway for university community members interested in on-campus housing. Housing Operations is a primary resource for on-campus housing information through Wayne State University’s main phone line, email, and public web presence. Housing Operations is also responsible for the supervision of housing front desks, management of student accounts, and support for camps and conferences. This position is responsible for setting policy each year, in collaboration with the Director for Housing Operations, and designing operational procedures for the department’s customer service, paraprofessional security operations, and residential front desks. This position directly supervises Area 5 Administrative Coordinators (FTE), 12 Security Monitors (hourly staff), and up to 6 student desk assistants in the central housing office. This position indirectly supervises up to 130 student desk and community assistants at 8 residential building front desks that operate 24 hours a day 7 days a week when buildings are occupied. Essential Functions (Essential functions are the primary duties/major job responsibilities that an employee must be able to perform, with or without reasonable accommodation. The essential functions are listed in order of importance.) Supervision Recruit, train, hire, supervise, and schedule Area Assignment Coordinators, Security Monitors, student desk and community assistants. Determines competency development for staff at all levels and guides the learning process, including coaching and feedback, performance management, professional development, and work planning based on professional standards and benchmarks. Meet regularly with supervisees to provide direction, leadership and information, and develop strategies to enhance student services. Provide leadership in the delivery of services provided by front desk and security operations through functional oversight to professional staff related to their residence hall and apartment community specific work with customer service, security support, and front desk operations. Oversees onboarding, training and development of professional and student staff of front desk operations and customer service to assure alignment with Student Success, Support, & Engagement values. Customer Service Management Develop and refine processes to improve the overall customer service experience and increase efficiency. Ensures processes and procedures align with university policy and departmental needs, including standardization of day-to-day service, mail operations, support during housing transition periods and summer conference activity, etc. Tracks metrics in the housing ticket system to ensure that tickets are assigned appropriately, and that response times and service quality expectations are met and identify areas for improvement. Provide direct contact with students and their families seeking in-person or real-time support for housing matters, providing referrals as appropriate. Track customer interactions to identify trends and coordinate with university partners to address recurring inquiries and proactively address concerns. Collaborate with Office of Housing & Residential Life and university partners to ensure that residents and affiliates have a positive experience when interacting with the department, whether that’s through handling complaints, answering inquiries, or providing solutions to problems. Administration Participate in an on-call rotation & adjudicate high-level conduct to provide support/guidance with other members of the Office of Housing & Residential Life Leadership Team. Assist the Director with overall administration, effectively communicating with internal and external constituents. Budget consultation and stewardship of payroll approvals. Ensures that accurate timesheets are submitted and approved on time for team members under their supervision. Collaborate with Office of Housing & Residential Life staff to ensure that the housing website and skills executed by the entire team aligns with policies, trainings, customer service standards, and other expectations outlined by the unit’s residential curriculum, mission, vision and contracts. Serve on department or university committees related to position responsibilities. Provide ongoing assessment of technology and other resources used to provide services. Supports organizational development and change management initiatives through their participation as a member of the Office of Housing & Residential Life Leadership Team. Work collaboratively with Directors, Associate Directors, and Area Managers in Wayne State Housing to ensure proper smooth coordination and communication among organizational areas. May be asked to fulfill special projects and other duties as needed to help the department meet its objectives. Perform other related duties as assigned. Qualifications: Education: Bachelor's degree Bachelor’s degree from an accredited college or university in student development, student personnel, and/or a related field. Master’s degree preferred. Experience: Specialist (minimum 5 years of job-related experience) Minimum of 5 years of experience with student developmental issues and strategies for implementing a comprehensive college/university-based residential program or equivalent experience. Minimum of 5 years of supervisory experience required. Experience using housing assignment and billing software. Experience demonstrating knowledge of Banner, RAPP & EPAF marketing and strong organizational communication and problem-solving skills required. KNOWLEDGE, SKILLS AND ABILITIES Organizational Leadership: Strong mentoring and coaching skills. Ability to train, develop, assess and offer feedback to staff members. Must have a willingness to make decisions, exhibiting sound and accurate judgement. Demonstrated ability to motivate professional staff and students. Supervisory Skills: Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train, develop, assess and offer feedback to staff members. Ability to foster teamwork among staff members. Project Management: Must be able to prepare and present special projects with little or no supervisory/oversight. Ability to meet deadlines and to take large complex projects and divide them into small achievable tasks organized into a plan. Strong detail-oriented project management skills. Communication: Must have effective interpersonal and customer service skills. Must have the ability to communicate clearly, concisely and professionally both orally and in writing. Analytical Skills: Keen ability to make valid and reliable evaluation of information. Demonstrate attention to detail. Learning Agility: Independent and innovative self-starter who can display an ability to learn rapidly and adapt quickly to changing situations. Interpersonal Skills: Effective interpersonal and customer service skills, written and oral. Ability to handle pressure situations, including dealing with sensitive and confidential human relations situations. Analytical Skills: Ability to compare, contrast, and quality check work with keen attention to detail. Ability to tabulate data, perform primary analyses, and successfully explain/teach information to others. Manage complex processes and see-through to completion. Technology Skills: Must possess computer proficiency. Proficient in the use of Microsoft Office tools, especially Excel and SharePoint, and ability to learn and apply Banner, housing management software, and related computer program/application skills. School/College/Division: H43 - Business Operations Primary department: H4330 - Housing (H4330) Employment type: Regular Employee Job type: Full Time Job category: Executive Funding/salary information: Compensation type: Annual Salary Hourly rate: Salary minimum: $80,000 Salary hire maximum: $90,000 Working conditions: - Normal office environment. - This position is within an office setting with occasional walking required. Fast-paced environment with various tasks and responsibilities to be completed daily. Occasional evening and weekend hours for housing special events move in/out periods. - Ability to move and transport packages of up to fifty pounds to and from various areas in the community, including shelving units, package storage locations, and mailrooms. - The incumbent is required to travel around campus to engage with direct reports, campus partners and students in different University Buildings. Job openings: Number of openings: 1 Reposted position: No Reposted reason: None (New Requisition) Prior posting/requisition number: Background check requirements: University policy requires certain persons who are offered employment to undergo a background check, including a criminal history check, before starting work. If you are offered employment, the university will inform you if a background check is required.

Coordinate personnel, financial, and administrative activities for the department including budget management, payroll processing, staff supervision, and facilities coordination. | Requires some college or equivalent experience, knowledge of university personnel procedures, accounting principles, effective communication skills, ability to work under pressure, and some supervisory experience preferred. | Wayne State University is searching for an experiencedAdministrative Assistant I - Department of Family Medicine and Public Health Sciencesat its Detroit campus location. Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society. Essential Functions (job Duties) Provide assistance to professional, administrative and management personnel in a staff capacity coordinating personnel, financial and administrative activities for a department, School, College, Division or Center/Institute of the University in order to support established operational goals, objectives and services. Work activities require the application of specialized skills which can be acquired through a combination of job related training and on-the-job experience. Essential Job Functions • Provide assistance to professional, administrative and management personnel in the planning, development and administration of unit operating budget. Reconcile various detailed general, restricted, designated and auxiliary accounts; monitor status of revenues and expenditures. Prepare related statistical reports, analyses and summaries on budget activities. • Coordinate the collection, preparation and processing of non-academic and academic personnel and payroll actions; establish and monitor related recordkeeping system; interpret and apply internal operating procedures, University policies and contractual agreements accordingly. May possess signatory authority on selected forms and documents. • Supervise non-exempt full-time clerical/technical, part-time temporary student, college work study and technician support staff. Interview and recommend employment, discipline and evaluation of full-time and temporary support staff; conduct orientation and training programs. Plan and assign work activities; train in appropriate office methods and procedures and monitor workflow and staffing levels. • Coordinate use of facilities, services and equipment which includes space leasing, subcontracting arrangements as well as initiating requests for services such as building or equipment maintenance, and printing/duplicating services, etc. Interface with appropriate University personnel to obtain information and resolve problems. • Serve as an information source to faculty, staff, students and the general public; answer questions, provide information and resolve routine problems regarding operations and services. May represent unit/or supervisor to other University areas and outside professional groups and organizations in order to obtain and exchange information. • Participate in and coordinate the preparation and completion of special projects and studies and collect and gather statistical data for reporting purposes. Prepare reports which include conclusions and recommendations for solution to administrative problems. • Perform related work as assigned. Unique duties Qualifications • Graduation from an accredited college or university or an equivalent combination of education and/or experience preferred. • Some knowledge of and experience with University academic and/or non-academic personnel processing procedures and practices. • Some knowledge of accounting principles and bookkeeping procedures and applications. • Ability to communicate effectively with others. • Ability to work under pressure and meet established deadlines. • Some supervisory experience preferred. • Typically, incumbents have held lower level clerical and/or secretarial support positions. School/College/Division Preferred qualifications H06 - School of Medicine Primary department H0625 - Family Medicine and Public Health Sciences Employment type • Regular Employee • Job type: Full Time • Job category: Staff/Administrative Funding/salary Information • Compensation type: Annual Salary • Salary minimum: 45,460.00 • Salary hire maximum: 54,547.00 Working conditions This position must be filled pursuant to the provisions of a collective bargaining agreement, and as such may be filled by a qualified bargaining unit member, should one apply. Job openings • Number of openings: 1 Background check requirements University policy requires certain persons who are offered employment to undergo a background check, including a criminal history check, before starting work. If you are offered employment, the university will inform you if a background check is required.