Walgreens

Walgreens

20 open positions available

17 locations
2 employment types
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Walgreens

Customer Service Associate

WalgreensBellaire, TXFull-time
View Job
Compensation$31K - 36K a year

Provide courteous and efficient customer service including sales transactions, product assistance, and maintaining store operations. | Must be fluent in English, willing to work flexible hours, and preferably have some retail experience. | • Models and delivers a distinctive and delightful customer experience. • Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations • Provides customers with courteous, friendly, fast, and efficient service. • Recommends items for sale to customer and recommends trade-up and/or companion items. • Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. • Implements Company asset protection procedures to identify and minimize profit loss. • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). • Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. • Has working knowledge of store systems and store equipment. • Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. • Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. • Complies with all company policies and procedures; maintains respectful relationships with coworkers. • Completes special assignments and other tasks as assigned. Training & Personal Development • Attends training and completes PPLs requested by Manager or assigned by corporate. Basic Qualifications • Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) • Requires willingness to work flexible schedule, including evenings and weekend hours Preferred Qualifications • Prefer six months of experience in a retail environment. • Prefer to have prior work experience with Walgreens. • Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico) • Requires willingness to work flexible schedule, including evenings and weekend hours. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Salary Range: $15 - $17.5 / Hourly

Customer Service
Teamwork
Communication
Verified Source
Posted 9 days ago
Walgreens

Pharmacy Operations Manager

WalgreensRoyal Oak, MIFull-time
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Compensation$47K - 64K a year

Lead complex digital transformation projects and sales operations teams to improve efficiency and performance. | Extensive senior leadership and consulting project management experience in sales and IT systems. | Job Description: • Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician. • Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics. • Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination. Customer Experience • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices. • Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services. Operations • Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law. • Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow. • At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies. • Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies. • Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation. • Accountable for completion of non-clinical patient calls. • Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place. • Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met. • Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager. • Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program. • Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit. • Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service. • Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships. People & Performance Management • Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning. • Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training. • Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules. • Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status. • Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws. Training & Personal Development • Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. • Maintains and enhances current knowledge and skills related to pharmacy and healthcare. • Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager. • Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach. Communication • Communicates with pharmacy team, relaying messages from the support center or other key emails as required. • Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager Job ID: 1740055BR Title: Pharmacy Operations Manager Company Indicator: Walgreens Employment Type: Full-time Job Function: Retail Full Store Address: 575-ROYAL OAK MI Full District Office Address: ,--00001-0 External Basic Qualifications: • High School Diploma, GED, or equivalent. • PTCB or ExCPT certification (except in Puerto Rico). • Has one year of work experience as a pharmacy technician in a retail or hospital setting. • Must be fluent in reading, writing, and speaking English (except in Puerto Rico). • Requires willingness to work flexible schedule, including evening and weekend hours. • Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations) Preferred Qualifications: • Previous people management/ leadership experience. • Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation. We will consider employment of qualified applicants with arrest and conviction records. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Shift: Non-Specialty Store:

Project Management
Sales Leadership
Digital Transformation
Verified Source
Posted 11 days ago
Walgreens

Customer Service Associate

WalgreensRochester Hills, MIPart-time
View Job
Compensation$30K - 35K a year

Provide courteous and efficient checkout service while maintaining store appearance and assisting customers. | Basic retail experience preferred with willingness to work flexible hours including evenings and weekends. | Job Description • Models and delivers a distinctive and delightful customer experience. • Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations • Provides customers with courteous, friendly, fast, and efficient service. • Recommends items for sale to customer and recommends trade-up and/or companion items. • Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. • Implements Company asset protection procedures to identify and minimize profit loss. • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). • Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. • Has working knowledge of store systems and store equipment. • Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. • Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. • Complies with all company policies and procedures; maintains respectful relationships with coworkers. • Completes special assignments and other tasks as assigned. Training & Personal Development • Attends training and completes PPLs requested by Manager or assigned by corporate. External Basic Qualifications • Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) • Requires willingness to work flexible schedule, including evenings and weekend hours Preferred Qualifications • Prefer six months of experience in a retail environment. • Prefer to have prior work experience with Walgreens. • Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico) • Requires willingness to work flexible schedule, including evenings and weekend hours. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Customer Service
Cash Handling
Retail Operations
Verified Source
Posted 16 days ago
Walgreens

Shift Supervisor

WalgreensNowata, OKFull-time
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Compensation$45K - 55K a year

Oversee store operations including opening/closing, cash handling, inventory management, customer service, and team guidance in the absence of management. | At least one year of leadership or supervisory experience in retail, strong English communication skills, and expertise in store inventory control. | Job Description: Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries. Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers. Models and delivers a distinctive and delightful customer experience. Roles and Duties: • Engages with customers and patients through greetings and offering assistance with products and services. Manages customer concerns and responds to questions to ensure a positive customer experience. • Acts as a guide in demonstrating and sharing customer service excellence strategies with team members to deliver a memorable and enjoyable customer experience, encompassing interpersonal behaviors like greetings, eye contact, courteous interaction, as well as Walgreens' service principles such as offering proactive help, identifying customer needs, ensuring satisfaction through service, and beyond. • Responsible for managing store keys in order to carry out opening and closing tasks independently, without the need for managerial guidance. • Guides and mentors team members in overseeing warehouse operations and vendor ordering system, from the creation to the confirmation and acceptance of orders, as well as facilitating vendor deliveries by unlocking the rear entrance. • Accountable and reliable for documenting all necessary sales on the designated cash register, comprising recording scanning errors, verifying prices, listing items not recognized, changing prices, and voiding transactions. • Assists the manager or assistant store manager by examining order discrepancies on order release day and contributing to reverse logistics activities like processing returns and empty package management. • Aids the manager or assistant store manager by evaluating and enhancing displays, encompassing promotional, seasonal, super structures, and sale products. Carries out resets and adjustments to meet requirements. • - Manages exact inventory evaluations; ensures the correctness of in-stock quantities within key divisions, storage points, and extra inventory positions. • Support in facilitating the implementation of the Outdate program guidelines within the team. • Leads department pricing duties, including daily price modifications and ensuring the accurate positioning of signage to support precise product pricing. Additionally, responsible for completing any supplementary pricing obligations concerning local regulations and compliance programs accurately and within the required timeframe. • Provide support in managing financial records, such as cash statements, cash verifications, accounting logs, and settling payable amounts as necessary or upon demand. • Assists in preserving the cleanliness and tidiness of the store's inside and outside areas, notifying management of repair needs in the manager's absence or as per the manager's request. • Participates in ensuring product quality by rotating stock effectively, prioritizing the use of earlier arrivals and replenishing sold-out items promptly. • Has operational knowledge of store systems and equipment. • I am here to offer assistance at the pharmacy pick-up window upon request. • Confirms that all stipulations outlined in state and regional laws regarding regulated products such as alcoholic beverages and tobacco are upheld. • Responsible for overseeing bag checks on team members prior to their exit from the store. • Aligns with all corporate policies and procedures; upholds professional relationships with coworkers. • Takes care of special assignments and any other tasks as allocated. Training: • Adheres to the training schedule and satisfactorily finishes all PPLs requested by the Manager. • Secures and keeps proper PTCB certification or pharmacy license in accordance with state requirements. • Acts as a mediator between managers and non-executive employees by conveying designated responsibilities to team members in the absence of store leadership. Qualifications: • Previous involvement in leadership, supervisory, or retail key holder positions for one year is mandatory. • Mastery of English language in reading, writing, and verbal communication is essential, except in Puerto Rico. • Appreciate the significance of having expertise in store inventory control. EEO Statement: We will consider employment of qualified applicants with arrest and conviction records.An Equal Opportunity Employer, including disability/veterans.The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits .

Customer Service
Cash Handling
Inventory Management
Store Opening/Closing
Team Leadership
Verified Source
Posted 16 days ago
Walgreens

Emerging Store Manager

WalgreensSand Springs, OKFull-time
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Compensation$45K - 72K a year

Supervise store operations and team members to achieve business goals and ensure excellent customer experience. | Requires supervisory experience, leadership training or willingness to complete it, and a high school diploma or higher education. | Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store. Supports Store Manager with the overall operation of the store to achieve company deliverables; Works alternate schedule with the Store Manager with minimal overlap; Assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability. Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables. Customer Experience • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices. • Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty. • Accountable for improving on overall customer service metrics. Operations • Supervises the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening/closing/changing shifts, approving time records, time off and managing other scheduling conflicts to ensure proper team member coverage. • Collaborates with external partners to drive the future of their Walgreen store. Identifies ways to support external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach opportunities. • Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact. • Supervises the control of the store cash management including but not limited to register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping. • Supervises front end and pharmacy inventory, completing resets/revisions and price changes; analyzes front end and pharmacy inventory trends to create corrective action plans; trains/coaches team members to follow inventory standard operating procedures. • Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members. • Ensures that store interior and exterior are clean and presentable; manages repair and maintenance; responds to emergencies. • Ensures team members have a working knowledge of all computer and technology systems and software. • Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center. • Complies with all company policies and procedures, manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products. • Completes special assignments and other tasks as assigned. Full Store Operation Business Performance Management • Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables. • Uses operating statements, key performance indicators, and other relevant tools to engage the team; drive solutions and actions for store improvement. Collaborates with Store Manager to identify sales opportunities, gain insights, to ensure growth and performance of the store through new initiatives as directed by the Support Center. • Supports Pharmacy during busy periods, including serving as a pharmacy technician, when necessary. People & Performance Management • Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable team members’ career development. Responsible for team member discipline, coaching meetings, and makes recommendation regarding team member performance management, including discipline and termination when appropriate. • Manages team member performance by assigning responsibilities, developing performance plans, setting goals and expectations, observing performance, providing feedback and giving recognition to enhance effectiveness of individual team members and overall team. • Acquires and retains talent, builds pipelines to keep store properly staffed, and ensures a diverse pipeline of future leaders. Anticipates short and long-term staffing needs, develops talent plan, manages candidate pool, participates in the interview process and makes hiring decisions. • Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws. • Establishes a culture of accountability through clear expectations and performance management, Performance Improvement Plans, and constructive discipline. Training & Personal Development • Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager, District Manager and company leaders. • Monitors own performance, seeks continuous feedback from leader and team members, and commits to self-development; has an Individual Development Plan in place. • Obtains and maintains valid pharmacy technician license as required by state. Communications • Communicates regularly with team members through one-on-one discussions, group meetings to ensure communication is open between leaders and team members. Actively responds to team member questions or concerns. • Assists Store Manager in planning and communicating the company and store strategy. Basic Qualifications • Bachelor’s degree with a solid academic record, all majors welcome OR satisfactorily completed a Walgreens Community Internship Program OR High School Diploma/GED and two years of experience in a supervisory position (does not require experience with direct reports). • Demonstrated leadership abilities that include professional business ethics, self-motivation, and strong communication skills and strong business acumen. • Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training (for individuals placed in ESM role on or after June 1, 2021) within 12 weeks of ESM start date. • Must be fluent in reading, writing, and speaking English (except in Puerto Rico) • Willingness to work flexible schedule including extended days, evenings, and weekend hours. • Willingness to accept promotion into a Store Manager position, if promotion is offered, which could require relocation to a different store location. • Ability to transfer to other Walgreens retail assets located within the same hiring Area. Preferred Qualifications • Bachelor’s Degree . • Internal candidates: Management experience, including supervising others, managing, and assigning work. Experience across both front-end and pharmacy. • External candidates: Business majors. Prior retail or food industry experience. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $45,000 - $71,550. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Customer Service
Inventory Management
Cash Handling
Verified Source
Posted 17 days ago
Walgreens

Associate Category Manager, Indirect Procurement - Pharmacy Services

WalgreensRiverwoods, ILFull-time
View Job
Compensation$86K - 138K a year

Manage supplier relations and execute sourcing strategies for indirect goods and services to reduce costs. | Requires 2+ years in retail/sales/category management or 4+ years with a GED, knowledge of procurement lifecycle, supplier negotiations, and intermediate MS Office skills. | Job Summary: Implements procurement strategies, from initial identification of procurement needs through delivery, for indirect goods and services. Assists with execution of short-term and long-term strategies that align with the Company goals for reducing costs and company financial goals. Responsible for less complex negotiating, coordinating, and assuring that assigned indirect spend categories and services are purchased at the lowest possible cost. Assesses near-term and long-term plans to establish supplier priorities balanced with business needs; consults with Management, and other subject experts to develop alternative solutions; advises on options, risks, total cost of ownership, and business impacts. This role is based in our Deerfield, IL office and is on‑site four days a week. Job Responsibilities: • Manages day-to-day on-going category supplier relations and seeks outgrowth or revision opportunities within supply base. Acts as the internal point of contact for supplier management and complaint resolution; conducts regular supplier meetings and implements improvement strategies with suppliers. Creates, nurtures, and enhances supplier relationships. • Under the direction of Category Manager, develops and executes category sourcing strategies, including development and execution of RFI’s and RFP’s, documents bid events through correspondence to suppliers; develops selection criteria; conducts supplier negotiations and ongoing supplier management. • Assists with development and implementation of business plans, performance goals and metrics for each assigned category. Collaborates with Operations, Legal, Supply Chain and others as needed on cross-functional sourcing opportunities. Actively seeks ways to streamline business processes; researches and provides information on industry category trends and best practices. • Collaborates on inventory control, including lifecycle of product, and assists in project management of all sourcing activities. Makes suggestions for opportunities to reduce product and service costs. • Drives tracking and reporting for assigned spend areas; assists with tracking mechanics and supplier key performance indicators with Category Manager. Performs data analysis and modeling. • Participates in weekly category review meetings with cross-functional teams to manage category performance. • Assists with the management of category performance by adhering to internal Savings goals and reviewing financial models for commodity type items. Supports the balancing of spend portfolio for reoccurring managed spend through coordinated sourcing activities that leverage both Expanse and Capital work streams. • Monitor supplier performance to ensure that delivery dates and technical and contractual requirements are met. Participate in strategic meetings with suppliers and business leaders to ensure execution of defined strategies. • Cultivates team morale, motivation, and loyalty through continuous training and mentorship, proving clear communication and constructive feedback. About Walgreens Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. Basic Qualifications • Bachelor’s Degree and at least 2 years of experience in Retail, Sales, and/or Category Management and/or analyzing related data such as sales trends, assortment selections, or financial planning OR High School GED and at least 4 years of experience in Retail, Sales, and/or Category Management and/or analyzing related data such as sales trends, assortment selections, or financial planning. • Knowledge of the procurement lifecycle and procurement best practices. • Experience in supplier negotiations and developing/executing sourcing strategies. • Experience collaborating with internal and external resources to develop strategies that meet department goals within budget and established timelines. • Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling). • Intermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font). • Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns). • Willing to travel up to 10% of the time for business purposes (within state and out of state). Preferred Qualifications • Experience in coaching, mentoring, and training staff. • At least 2 years of experience in negotiating deals. • Experience in financial planning and analysis. We will consider employment of qualified applicants with arrest and conviction records. Salary Range: $86400 - $138200 / Salaried

procurement strategies
supplier negotiations
category management
Verified Source
Posted 18 days ago
Walgreens

Customer Service Associate - Temporary

WalgreensTulsa, OKPart-time
View Job
Compensation$31K - 36K a year

Provide courteous, efficient customer service and handle sales transactions while maintaining store merchandising and compliance. | Requires basic retail experience and customer service skills, with preference for prior Walgreens experience and flexible scheduling. | • Models and delivers a distinctive and delightful customer experience. • Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations • Provides customers with courteous, friendly, fast, and efficient service. • Recommends items for sale to customer and recommends trade-up and/or companion items. • Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. • Implements Company asset protection procedures to identify and minimize profit loss. • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). • Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. • Has working knowledge of store systems and store equipment. • Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. • Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. • Complies with all company policies and procedures; maintains respectful relationships with coworkers. • Completes special assignments and other tasks as assigned. Training & Personal Development • Attends training and completes PPLs requested by Manager or assigned by corporate. Basic Qualifications • Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) • Requires willingness to work flexible schedule, including evenings and weekend hours. Preferred Qualifications • Prefer six months of experience in a retail environment. • Prefer to have prior work experience with Walgreens. The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Salary Range: $15 - $17.5 / Hourly

Customer Service
Cash Handling
Inventory Management
Verified Source
Posted 18 days ago
Walgreens

Pharmacy Cashier

WalgreensTulsa, OKFull-time
View Job
Compensation$33K - 37K a year

Provide courteous customer service, operate cash register, assist customers with products, maintain store merchandising and compliance. | Requires basic retail experience, good communication skills, and willingness to work flexible hours including weekends. | • Models and delivers a distinctive and delightful customer experience. • Registers sales on assigned cash register and provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). • Develops strong relationships with most valuable customers. Operations • Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. • Recommends items for sale to customer and recommends trade-up and/or companion items. Assists with OTC products, and takes customer to aisle when possible. • Operates pharmacy systems to obtain patient prescription status. • Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. • Implements Company asset protection procedures to identify and minimize profit loss. • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). • Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. • Has working knowledge of store systems and store equipment. • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. • Complies with all company policies and procedures; maintains respectful relationships with coworkers. • Completes special assignments and other tasks as assigned. Training & Personal Development • Attends training and completes PPLs requested by Manager or assigned by corporate. Basic Qualifications • Must be fluent in reading, writing, and speaking English. • Requires willingness to work flexible schedule, including evenings and weekend hours. Preferred Qualifications • Prefer six months of experience in a retail environment. • Prefer to have prior work experience with Walgreens. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Salary Range: $16 - $18 / Hourly

Customer Service
Cash Handling
Inventory Management
Verified Source
Posted 18 days ago
Walgreens

Shift Supervisor

WalgreensChouteau, OKFull-time
View Job
Compensation$45K - 55K a year

Oversee store opening/closing, manage cash and inventory, lead team members, and ensure customer satisfaction. | At least one year of leadership or supervisory experience, strong communication skills, and inventory control expertise. | Job Description: Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries. Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers. Models and delivers a distinctive and delightful customer experience. Roles and Duties: • Engages with customers and patients through greetings and offering assistance with products and services. Manages customer concerns and responds to questions to ensure a positive customer experience. • Acts as a guide in demonstrating and sharing customer service excellence strategies with team members to deliver a memorable and enjoyable customer experience, encompassing interpersonal behaviors like greetings, eye contact, courteous interaction, as well as Walgreens' service principles such as offering proactive help, identifying customer needs, ensuring satisfaction through service, and beyond. • Responsible for managing store keys in order to carry out opening and closing tasks independently, without the need for managerial guidance. • Guides and mentors team members in overseeing warehouse operations and vendor ordering system, from the creation to the confirmation and acceptance of orders, as well as facilitating vendor deliveries by unlocking the rear entrance. • Accountable and reliable for documenting all necessary sales on the designated cash register, comprising recording scanning errors, verifying prices, listing items not recognized, changing prices, and voiding transactions. • Assists the manager or assistant store manager by examining order discrepancies on order release day and contributing to reverse logistics activities like processing returns and empty package management. • Aids the manager or assistant store manager by evaluating and enhancing displays, encompassing promotional, seasonal, super structures, and sale products. Carries out resets and adjustments to meet requirements. • - Manages exact inventory evaluations; ensures the correctness of in-stock quantities within key divisions, storage points, and extra inventory positions. • Support in facilitating the implementation of the Outdate program guidelines within the team. • Leads department pricing duties, including daily price modifications and ensuring the accurate positioning of signage to support precise product pricing. Additionally, responsible for completing any supplementary pricing obligations concerning local regulations and compliance programs accurately and within the required timeframe. • Provide support in managing financial records, such as cash statements, cash verifications, accounting logs, and settling payable amounts as necessary or upon demand. • Assists in preserving the cleanliness and tidiness of the store's inside and outside areas, notifying management of repair needs in the manager's absence or as per the manager's request. • Participates in ensuring product quality by rotating stock effectively, prioritizing the use of earlier arrivals and replenishing sold-out items promptly. • Has operational knowledge of store systems and equipment. • I am here to offer assistance at the pharmacy pick-up window upon request. • Confirms that all stipulations outlined in state and regional laws regarding regulated products such as alcoholic beverages and tobacco are upheld. • Responsible for overseeing bag checks on team members prior to their exit from the store. • Aligns with all corporate policies and procedures; upholds professional relationships with coworkers. • Takes care of special assignments and any other tasks as allocated. Training: • Adheres to the training schedule and satisfactorily finishes all PPLs requested by the Manager. • Secures and keeps proper PTCB certification or pharmacy license in accordance with state requirements. • Acts as a mediator between managers and non-executive employees by conveying designated responsibilities to team members in the absence of store leadership. Qualifications: • Previous involvement in leadership, supervisory, or retail key holder positions for one year is mandatory. • Mastery of English language in reading, writing, and verbal communication is essential, except in Puerto Rico. • Appreciate the significance of having expertise in store inventory control. EEO Statement: We will consider employment of qualified applicants with arrest and conviction records.An Equal Opportunity Employer, including disability/veterans.The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits .

Customer Service
Inventory Management
Cash Handling
Team Leadership
Verified Source
Posted 20 days ago
Walgreens

Associate Category Manager, Indirect Procurement

WalgreensRiverwoods, ILFull-time
View Job
Compensation$86K - 138K a year

Manage category supplier relations and execute sourcing strategies for indirect goods and services to optimize cost and efficiency. | Requires 2+ years experience in retail, sales, or category management with procurement lifecycle knowledge and supplier negotiation skills. | Job Summary: Implements procurement strategies—from initial identification of business needs through final delivery—for indirect goods and services. Supports the execution of both short‑term and long‑term sourcing strategies that align with Company goals for optimizing the total cost of ownership, operational efficiency, and broader financial objectives. Responsible for less complex negotiating, coordinating, and ensuring that assigned indirect spend categories and services are purchased at the lowest total cost of ownership. Assesses near‑term and long‑term business plans to align supplier priorities with organizational requirements. Collaborates with Management and subject matter experts to evaluate options, develop alternative solutions, and provide guidance on risks, total cost of ownership, and overall business impact. This role is based in our Deerfield, IL office and is on‑site four days a week. Job Responsibilities: • Manages day-to-day on-going category supplier relations and seeks outgrowth or revision opportunities within supply base. Acts as the internal point of contact for supplier management and complaint resolution; conducts regular supplier meetings and implements improvement strategies with suppliers. Creates, nurtures, and enhances supplier relationships. • Under the direction of Category Manager, develops and executes category sourcing strategies, including development and execution of RFI’s and RFP’s, documents bid events through correspondence to suppliers; develops selection criteria; conducts supplier negotiations and ongoing supplier management. • Assists with development and implementation of business plans, performance goals and metrics for each assigned category. Collaborates with Operations, Legal, Supply Chain and others as needed on cross-functional sourcing opportunities. Actively seeks ways to streamline business processes; researches and provides information on industry category trends and best practices. • Collaborates on inventory control, including lifecycle of product, and assists in project management of all sourcing activities. Makes suggestions for opportunities to reduce product and service costs. • Drives tracking and reporting for assigned spend areas; assists with tracking mechanics and supplier key performance indicators with Category Manager. Performs data analysis and modeling. • Participates in weekly category review meetings with cross-functional teams to manage category performance. • Assists with the management of category performance by adhering to internal Savings goals and reviewing financial models for commodity type items. Supports the balancing of spend portfolio for reoccurring managed spend through coordinated sourcing activities that leverage both Expanse and Capital work streams. • Monitor supplier performance to ensure that delivery dates and technical and contractual requirements are met. Participate in strategic meetings with suppliers and business leaders to ensure execution of defined strategies. • Cultivates team morale, motivation, and loyalty through continuous training and mentorship, proving clear communication and constructive feedback. About Walgreens Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. Basic Qualifications • Bachelor’s Degree and at least 2 years of experience in Retail, Sales, and/or Category Management and/or analyzing related data such as sales trends, assortment selections, or financial planning OR High School GED and at least 4 years of experience in Retail, Sales, and/or Category Management and/or analyzing related data such as sales trends, assortment selections, or financial planning. • Knowledge of the procurement lifecycle and procurement best practices. • Experience in supplier negotiations and developing/executing sourcing strategies. • Experience collaborating with internal and external resources to develop strategies that meet department goals within budget and established timelines. • Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling). • Intermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font). • Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns). • Willing to travel up to 10% of the time for business purposes (within state and out of state). Preferred Qualifications • Experience in coaching, mentoring, and training staff. • At least 2 years of experience in negotiating deals. • Experience in financial planning and analysis. • Brings foundational experience supporting the consulting category. Demonstrates the ability to partner with internal stakeholders to clarify scope, evaluate supplier capabilities, negotiate rate structures, manage services‑based engagements, and ensure value delivery across project‑based and retainer‑based work. • Experience in Ariba system and PO management We will consider employment of qualified applicants with arrest and conviction records. Salary Range: $86400 - $138200 / Salaried

IT procurement
Contract negotiation
Supplier management
Verified Source
Posted 20 days ago
Walgreens

Shift Supervisor

WalgreensCollinsville, OKFull-time
View Job
Compensation$40K - 50K a year

Oversee store opening and closing, manage cash and inventory, lead customer service excellence, and support store operations in the absence of management. | Requires at least one year of leadership or supervisory retail experience and strong communication skills. | Job Description: Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries. Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers. Models and delivers a distinctive and delightful customer experience. Roles and Duties: • Engages with customers and patients through greetings and offering assistance with products and services. Manages customer concerns and responds to questions to ensure a positive customer experience. • Acts as a guide in demonstrating and sharing customer service excellence strategies with team members to deliver a memorable and enjoyable customer experience, encompassing interpersonal behaviors like greetings, eye contact, courteous interaction, as well as Walgreens' service principles such as offering proactive help, identifying customer needs, ensuring satisfaction through service, and beyond. • Responsible for managing store keys in order to carry out opening and closing tasks independently, without the need for managerial guidance. • Guides and mentors team members in overseeing warehouse operations and vendor ordering system, from the creation to the confirmation and acceptance of orders, as well as facilitating vendor deliveries by unlocking the rear entrance. • Accountable and reliable for documenting all necessary sales on the designated cash register, comprising recording scanning errors, verifying prices, listing items not recognized, changing prices, and voiding transactions. • Assists the manager or assistant store manager by examining order discrepancies on order release day and contributing to reverse logistics activities like processing returns and empty package management. • Aids the manager or assistant store manager by evaluating and enhancing displays, encompassing promotional, seasonal, super structures, and sale products. Carries out resets and adjustments to meet requirements. • - Manages exact inventory evaluations; ensures the correctness of in-stock quantities within key divisions, storage points, and extra inventory positions. • Support in facilitating the implementation of the Outdate program guidelines within the team. • Leads department pricing duties, including daily price modifications and ensuring the accurate positioning of signage to support precise product pricing. Additionally, responsible for completing any supplementary pricing obligations concerning local regulations and compliance programs accurately and within the required timeframe. • Provide support in managing financial records, such as cash statements, cash verifications, accounting logs, and settling payable amounts as necessary or upon demand. • Assists in preserving the cleanliness and tidiness of the store's inside and outside areas, notifying management of repair needs in the manager's absence or as per the manager's request. • Participates in ensuring product quality by rotating stock effectively, prioritizing the use of earlier arrivals and replenishing sold-out items promptly. • Has operational knowledge of store systems and equipment. • I am here to offer assistance at the pharmacy pick-up window upon request. • Confirms that all stipulations outlined in state and regional laws regarding regulated products such as alcoholic beverages and tobacco are upheld. • Responsible for overseeing bag checks on team members prior to their exit from the store. • Aligns with all corporate policies and procedures; upholds professional relationships with coworkers. • Takes care of special assignments and any other tasks as allocated. Training: • Adheres to the training schedule and satisfactorily finishes all PPLs requested by the Manager. • Secures and keeps proper PTCB certification or pharmacy license in accordance with state requirements. • Acts as a mediator between managers and non-executive employees by conveying designated responsibilities to team members in the absence of store leadership. Qualifications: • Previous involvement in leadership, supervisory, or retail key holder positions for one year is mandatory. • Mastery of English language in reading, writing, and verbal communication is essential, except in Puerto Rico. • Appreciate the significance of having expertise in store inventory control. EEO Statement: We will consider employment of qualified applicants with arrest and conviction records.An Equal Opportunity Employer, including disability/veterans.The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits .

Customer Service
Inventory Management
Cash Handling
Store Opening/Closing
Team Leadership
Verified Source
Posted 20 days ago
WALGREENS

Pharmacy Operations Manager

WALGREENSWellington, FLFull-time
View Job
Compensation$47K - 64K a year

Manage day-to-day non-clinical pharmacy operations, supervise pharmacy technicians, and ensure efficient workflow and positive patient experience. | High school diploma, pharmacy technician certification, one year of pharmacy technician experience, and willingness to work flexible hours. | • Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician. • Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics. • Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination. Customer Experience • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers’ requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices. • Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services. Operations • Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law. • Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow. • At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies. • Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies. • Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation. • Accountable for completion of non-clinical patient calls. • Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place. • Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met. • Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager. • Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program. • Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit. • Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service. • Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships. People & Performance Management • Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning. • Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training. • Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules. • Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status. • Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws. Training & Personal Development • Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. • Maintains and enhances current knowledge and skills related to pharmacy and healthcare. • Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager. • Seeks professional development by monitoring one’s own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach. Communication • Communicates with pharmacy team, relaying messages from the support center or other key emails as required. • Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager Basic Qualifications • High School Diploma, GED, or equivalent. • PTCB or ExCPT certification (except in Puerto Rico). • Has one year of work experience as a pharmacy technician in a retail or hospital setting. • Must be fluent in reading, writing, and speaking English (except in Puerto Rico). • Requires willingness to work flexible schedule, including evening and weekend hours. • Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations) Preferred Qualifications • Previous people management/ leadership experience. • Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation. We will consider employment of qualified applicants with arrest and conviction records. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Salary Range: Hourly

Healthcare Operations
Practice Management
HIPAA Compliance
Verified Source
Posted 22 days ago
Walgreens

Pharmacy Customer Service Associate

WalgreensApopka, FLPart-time
View Job
Compensation$33K - 37K a year

Provide courteous and efficient customer service including cashier duties, assisting customers, and supporting pharmacy operations under supervision. | Requires retail experience, good math and computer skills, willingness to work flexible hours, and preferably pharmacy certification which you do not have. | • Models and delivers a distinctive and delightful customer experience. • Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. • In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. Customer Experience • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations • Provides customers with courteous, friendly, fast, and efficient service. • Recommends items for sale to customer and recommends trade-up and/or companion items. • Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products. • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. • Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow. • Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct. • Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities. • Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians. • Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager. • Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs. • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). • Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. • Has working knowledge of store systems and store equipment. • Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. • Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. • Complies with all company policies and procedures; maintains respectful relationships with coworkers. • Completes special assignments and other tasks as assigned. Training & Personal Development • Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. • Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments. Basic Qualifications • Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) • Requires willingness to work flexible schedule, including evenings and weekend hours. Preferred Qualifications • Prefer six months of experience in a retail environment. • Prefer to have prior work experience with Walgreens. • Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications. • Prefer good computer skills. • Prefer the knowledge of store inventory control. • Prefer PTCB certification. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Salary Range: $16 - $18 / Hourly

Cash handling
Customer service
Mechanical knowledge
Verified Source
Posted 24 days ago
Walgreens

Pharmacy Operations Manager

WalgreensBainbridge Island, WAFull-time
View Job
Compensation$47K - 64K a year

Provide senior-level administrative and organizational support to executive leadership and board members in complex environments. | Over 10 years of senior administrative support experience with strong organizational and communication skills. | • Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician. • Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics. • Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination. Customer Experience • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers’ requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices. • Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services. Operations • Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law. • Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow. • At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies. • Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies. • Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation. • Accountable for completion of non-clinical patient calls. • Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place. • Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met. • Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager. • Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program. • Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit. • Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service. • Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships. People & Performance Management • Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning. • Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training. • Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules. • Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status. • Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws. Training & Personal Development • Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. • Maintains and enhances current knowledge and skills related to pharmacy and healthcare. • Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager. • Seeks professional development by monitoring one’s own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach. Communication • Communicates with pharmacy team, relaying messages from the support center or other key emails as required. • Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager Basic Qualifications • High School Diploma, GED, or equivalent. • PTCB or ExCPT certification (except in Puerto Rico). • Has one year of work experience as a pharmacy technician in a retail or hospital setting. • Must be fluent in reading, writing, and speaking English (except in Puerto Rico). • Requires willingness to work flexible schedule, including evening and weekend hours. • Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations) Preferred Qualifications • Previous people management/ leadership experience. • Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation. We will consider employment of qualified applicants with arrest and conviction records. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Salary Range: Hourly

Executive Operations
Strategic Planning
Cross-Functional Collaboration
Verified Source
Posted 24 days ago
Walgreens

Senior Group Manager, Indirect Procurement - Professional Services

WalgreensRiverwoods, ILFull-time
View Job
Compensation$115K - 196K a year

Lead procurement strategies, manage supplier relationships, negotiate contracts, and oversee a high-performing team to optimize cost and operational efficiency. | Extensive procurement experience with leadership, negotiation, strategic sourcing, and cross-functional collaboration skills. | Job Summary: Leads a high‑performing team in the development, execution, and implementation of short‑ and long‑term procurement strategies across a broad portfolio of indirect goods and services. Oversees the full sourcing lifecycle—from identifying business needs through contracting and delivery—ensuring all strategies align with enterprise goals for cost reduction, operational efficiency, supplier performance, and innovation. Brings deep category expertise across Professional Services including HR, Benefits, and Staff Augmentation, with a proven ability to manage complex service-based spend, evaluate consulting and talent solutions providers, and negotiate commercial structures that maximize value. Responsible for securing best‑in‑market pricing, optimizing supplier portfolios, and driving total cost of ownership improvements while mitigating risk and strengthening supplier governance. Partners closely with senior leadership, HR, Finance, Legal, and cross‑functional stakeholders to balance near‑term business needs with long‑range organizational priorities. Provides strategic guidance on sourcing options, vendor capabilities, and financial impacts. Ensures high‑quality work output through oversight, coaching, and development of direct and indirect reports, fostering a culture of accountability, continuous improvement, and excellence in procurement delivery. Job Responsibilities: • Directs team activity and execution across multiple categories, strategic sourcing strategies, best practices, and initiatives that support aggressive improvements in supplier quality, total cost effectiveness, enhanced service levels, improved coordination, delivery, pricing, lead-times, payment, risk compliance and other areas as identified. • Provides continuous leadership, oversight of work quality and constructive feedback to direct reports. • Collaborates and influences leaders outside of category span of control. • Executes category sourcing strategies including development and execution of RFI’s and RFP’s, documents bid events through correspondence to suppliers; develops selection criteria and drives the selection of suppliers in collaboration with a cross-functional teams; conducts supplier negotiations and ongoing supplier management. • Streamlines business processes; researches and provides information on industry category trends and best practices. Provides procurement input to maximize procurement leverage, optimizes project design and minimizes project durations and cost. • Develops negotiation strategies, gains alignment from stakeholders, leads cross-functional, category-based negotiation teams, and implements appropriate supplier risk analysis. Directly negotiates with suppliers that require a detailed strategic plan and have a direct correlation with Walgreens operational needs and goals. • Uses current spend information/data and business knowledge to identify sourcing projects for individual subcategories and develops an overall cost reduction plan. Demonstrates a comprehensive understanding of business requirements and category ownership by creating and defending category strategies and decisions with sound analytics. Delegates analytic tasks to key support functions; and synthesizes results. • Develops supplier score card to measure supplier performance against agreed upon key performance indicators; tracks compliance and supports formal management reporting to director and other members of senior management. Benchmark, track, and analyze annual performance metrics and sourcing trends against budget on a monthly basis to demonstrate continuous improvement and progress against strategic objectives. Implement supplier management programs with key suppliers including metrics, performance goals, and improvement initiatives. • Monitors supplier performance to ensure that delivery dates and technical and contractual requirements are met. Participates in strategic meetings with suppliers and business leaders to ensure execution of defined strategies. Manages day-to-day on-going category supplier relations and seeks out growth or revision opportunities within supply base. Acts as the internal point of contact for supplier management and complaint resolution; conducts regular supplier meetings and implements improvement strategies with suppliers. Creates, nurtures, and enhances supplier relationships. • Aggressively manages category performance by adhering to internal Savings goals and reviewing financial models for commodity type items. Ensures spend portfolio for reoccurring managed spend is balanced through coordinated sourcing waves and leveraged with Capital project sourcing activities. • Drives consolidation of spend and seeks out synergies across Business Units where applicable, by forming and leading cross-functional strategic sourcing teams to develop and implement category/commodity strategies and to drive cost from individual spend sub-categories. Champions weekly category review meetings with cross-functional teams to manage category performance. • Cultivates team morale, motivation, and loyalty through continuous training and mentorship, proving clear communication and constructive feedback. About Walgreens Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. Basic Qualifications • Bachelor degree and at least 4 years of experience in procurement, retail, catalog, finance and/or banking experience OR High School/GED and at least 7 years of experience in procurement, retail, catalog, finance and/or banking experience • Experience leading a business through procurement lifecycles and best procurement practices. • Experience leading negotiations and developing/executing on procurement strategies. • Experience influencing internal and external resources to develop strategies that meet department goals within budget and established timelines. • Experience managing people, projects and/or cross functional teams. • At least 2 years of experience contributing to financial decisions in the workplace. • At least 2 years of direct leadership, indirect leadership and/or cross-functional team leadership. • Willing to travel up to/at least 10% of the time for business purposes (within state and out of state). Preferred Qualifications • Experience in coaching, mentoring, and training staff. • MBA or other advanced degree or CPM certification. • At least 3 years of experience in negotiating deals. • Intermediate level skill in Microsoft Excel (for example: using Pivot Table, SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling). • Intermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font). • Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns). We will consider employment of qualified applicants with arrest and conviction records. Salary Range: $115400 - $196200 / Salaried

IT procurement
Strategic sourcing and negotiations
Team leadership and mentoring
Verified Source
Posted 25 days ago
Walgreens

Client Service Associate

WalgreensLandrum, SCPart-time
View Job
Compensation$40K - 45K a year

Assist customers, operate register, maintain store appearance, and support inventory management. | No prior experience needed, strong communication, ability to multitask, teamwork, flexible schedule. | For more than 125 years, Walgreens has been a trusted cornerstone of local communities, supporting people on their journey to better health and well-being. Built on a foundation of personal care, trusted advice, and accessible services, we have remained committed to meeting customers where they are—every day. Today, Walgreens is reclaiming its leadership in retail pharmacy with a renewed focus on what matters most: pharmacy, access, and care. We are dedicated to making high-quality healthcare simpler, more convenient, and more connected, whether through our neighborhood pharmacies, digital tools, or healthcare services. With a strong emphasis on innovation and community-based care, Walgreens continues to evolve to meet the changing needs of patients and customers. Our pharmacists, healthcare professionals, and team members work together to deliver trusted solutions that help people live healthier, more fulfilling lives—now and for generations to come. Job Summary: Working at Walgreens involves you in a crucial capacity, aiding in enhancing people's lives by delivering exceptional levels of customer support. You will be representing the company directly, ensuring that customers have a positive shopping interaction. Your tasks will involve aiding customers, managing cash register procedures, arranging merchandise, updating store displays and signage, and supporting inventory maintenance. This position provides an excellent entry point for your journey with Walgreens, offering avenues for progression and the ability to undertake new challenges within the firm. Responsibilities: • Provide customers with warm, respectful, and timely service. • Operate the register system and manage customer financial transactions. • Offer assistance in maintaining store appearances, restocking items, and handling signage. • Assist in optimizing the handling and structuring of store inventory. • Ensure a clean and organized setting for customers. • Provide timely solutions to customer inquiries and ensure their issues are addressed promptly. • Engage in teamwork to accomplish store goals and maintain high levels of customer satisfaction. Qualifications and Experience: • No prior background needed. • Strong communication acumen and a constructive mindset. • Aptitude for operating effectively in a fast-paced setting and multitasking with ease. • Valuing teamwork and prioritizing customer satisfaction. • Open to working varied schedules, including evenings and weekends. Benefits: • Insurance plans offer a selection of coverage for health, dental, and vision needs. • Paid time off encompasses vacation days, sick leave, and personal days where employees are compensated while not working. • A 401(k) retirement plan that offers employer matching funds. • Employee benefits at Walgreens include reduced prices on various items sold by the retailer. • Potential for growth and upward mobility within the organization. • Availability of both full and part-time positions with adjustable working hours. About Walgreens: Walgreens, a major pharmacy retailer in the United States, is dedicated to enhancing the health and overall well-being of its customers through a multitude of services and products. With a wide range of offerings including pharmacy services, health and wellness products, and essential goods, Walgreens caters to various customer needs. Committed to fostering the growth and success of its employees, Walgreens offers continuous training and promotional opportunities to support their career development. Join Walgreens today and be a part of positively impacting the lives of our customers

Customer Service
Communication Skills
Teamwork
Verified Source
Posted 27 days ago
Walgreens

Client Service Associate

WalgreensClemson, SCPart-time
View Job
Compensation$40K - 45K a year

Assist customers, operate register, maintain store appearance, and support inventory management. | No prior experience needed, strong communication, ability to multitask, teamwork, and customer focus. | For more than 125 years, Walgreens has been a trusted cornerstone of local communities, supporting people on their journey to better health and well-being. Built on a foundation of personal care, trusted advice, and accessible services, we have remained committed to meeting customers where they are—every day. Today, Walgreens is reclaiming its leadership in retail pharmacy with a renewed focus on what matters most: pharmacy, access, and care. We are dedicated to making high-quality healthcare simpler, more convenient, and more connected, whether through our neighborhood pharmacies, digital tools, or healthcare services. With a strong emphasis on innovation and community-based care, Walgreens continues to evolve to meet the changing needs of patients and customers. Our pharmacists, healthcare professionals, and team members work together to deliver trusted solutions that help people live healthier, more fulfilling lives—now and for generations to come. Job Summary: Working at Walgreens involves you in a crucial capacity, aiding in enhancing people's lives by delivering exceptional levels of customer support. You will be representing the company directly, ensuring that customers have a positive shopping interaction. Your tasks will involve aiding customers, managing cash register procedures, arranging merchandise, updating store displays and signage, and supporting inventory maintenance. This position provides an excellent entry point for your journey with Walgreens, offering avenues for progression and the ability to undertake new challenges within the firm. Responsibilities: • Provide customers with warm, respectful, and timely service. • Operate the register system and manage customer financial transactions. • Offer assistance in maintaining store appearances, restocking items, and handling signage. • Assist in optimizing the handling and structuring of store inventory. • Ensure a clean and organized setting for customers. • Provide timely solutions to customer inquiries and ensure their issues are addressed promptly. • Engage in teamwork to accomplish store goals and maintain high levels of customer satisfaction. Qualifications and Experience: • No prior background needed. • Strong communication acumen and a constructive mindset. • Aptitude for operating effectively in a fast-paced setting and multitasking with ease. • Valuing teamwork and prioritizing customer satisfaction. • Open to working varied schedules, including evenings and weekends. Benefits: • Insurance plans offer a selection of coverage for health, dental, and vision needs. • Paid time off encompasses vacation days, sick leave, and personal days where employees are compensated while not working. • A 401(k) retirement plan that offers employer matching funds. • Employee benefits at Walgreens include reduced prices on various items sold by the retailer. • Potential for growth and upward mobility within the organization. • Availability of both full and part-time positions with adjustable working hours. About Walgreens: Walgreens, a major pharmacy retailer in the United States, is dedicated to enhancing the health and overall well-being of its customers through a multitude of services and products. With a wide range of offerings including pharmacy services, health and wellness products, and essential goods, Walgreens caters to various customer needs. Committed to fostering the growth and success of its employees, Walgreens offers continuous training and promotional opportunities to support their career development. Join Walgreens today and be a part of positively impacting the lives of our customers

Customer Service
Communication Skills
Sales
Verified Source
Posted 28 days ago
WA

Pharmacy Operations Manager

WalgreensCutten, CAFull-time
View Job
Compensation$47K - 64K a year

Assist pharmacists in non-clinical pharmacy operations, manage pharmacy workflow, and lead pharmacy technician teams. | High school diploma, PTCB or ExCPT certification, and at least one year of pharmacy technician experience in retail or hospital settings. | Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician. Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics. Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices. Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services. Operations Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law. Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow. At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies. Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies. Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation. Accountable for completion of non-clinical patient calls. Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place. Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met. Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager. Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program. Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit. Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service. Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships. People & Performance Management Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning. Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training. Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules. Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status. Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws. Training & Personal Development Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. Maintains and enhances current knowledge and skills related to pharmacy and healthcare. Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager. Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach. Communication Communicates with pharmacy team, relaying messages from the support center or other key emails as required. Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager Basic Qualifications High School Diploma, GED, or equivalent. PTCB or ExCPT certification (except in Puerto Rico). Has one year of work experience as a pharmacy technician in a retail or hospital setting. Must be fluent in reading, writing, and speaking English (except in Puerto Rico). Requires willingness to work flexible schedule, including evening and weekend hours. Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations) Preferred Qualifications Previous people management/ leadership experience. Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation. We will consider employment of qualified applicants with arrest and conviction records. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Salary Range: Hourly

Pharmacy Operations
Team Management
Regulatory Compliance
Verified Source
Posted 29 days ago
Walgreens

Client Service Associate

WalgreensPickens, SCPart-time
View Job
Compensation$40K - 45K a year

Assist customers, operate register, maintain store appearance, and support inventory management. | No prior experience needed, strong communication, ability to multitask, teamwork, flexible schedule. | For more than 125 years, Walgreens has been a trusted cornerstone of local communities, supporting people on their journey to better health and well-being. Built on a foundation of personal care, trusted advice, and accessible services, we have remained committed to meeting customers where they are—every day. Today, Walgreens is reclaiming its leadership in retail pharmacy with a renewed focus on what matters most: pharmacy, access, and care. We are dedicated to making high-quality healthcare simpler, more convenient, and more connected, whether through our neighborhood pharmacies, digital tools, or healthcare services. With a strong emphasis on innovation and community-based care, Walgreens continues to evolve to meet the changing needs of patients and customers. Our pharmacists, healthcare professionals, and team members work together to deliver trusted solutions that help people live healthier, more fulfilling lives—now and for generations to come. Job Summary: Working at Walgreens involves you in a crucial capacity, aiding in enhancing people's lives by delivering exceptional levels of customer support. You will be representing the company directly, ensuring that customers have a positive shopping interaction. Your tasks will involve aiding customers, managing cash register procedures, arranging merchandise, updating store displays and signage, and supporting inventory maintenance. This position provides an excellent entry point for your journey with Walgreens, offering avenues for progression and the ability to undertake new challenges within the firm. Responsibilities: • Provide customers with warm, respectful, and timely service. • Operate the register system and manage customer financial transactions. • Offer assistance in maintaining store appearances, restocking items, and handling signage. • Assist in optimizing the handling and structuring of store inventory. • Ensure a clean and organized setting for customers. • Provide timely solutions to customer inquiries and ensure their issues are addressed promptly. • Engage in teamwork to accomplish store goals and maintain high levels of customer satisfaction. Qualifications and Experience: • No prior background needed. • Strong communication acumen and a constructive mindset. • Aptitude for operating effectively in a fast-paced setting and multitasking with ease. • Valuing teamwork and prioritizing customer satisfaction. • Open to working varied schedules, including evenings and weekends. Benefits: • Insurance plans offer a selection of coverage for health, dental, and vision needs. • Paid time off encompasses vacation days, sick leave, and personal days where employees are compensated while not working. • A 401(k) retirement plan that offers employer matching funds. • Employee benefits at Walgreens include reduced prices on various items sold by the retailer. • Potential for growth and upward mobility within the organization. • Availability of both full and part-time positions with adjustable working hours. About Walgreens: Walgreens, a major pharmacy retailer in the United States, is dedicated to enhancing the health and overall well-being of its customers through a multitude of services and products. With a wide range of offerings including pharmacy services, health and wellness products, and essential goods, Walgreens caters to various customer needs. Committed to fostering the growth and success of its employees, Walgreens offers continuous training and promotional opportunities to support their career development. Join Walgreens today and be a part of positively impacting the lives of our customers

Customer Service
Communication Skills
Teamwork
Verified Source
Posted 29 days ago
Walgreens

Pharmacy Operations Manager

WalgreensMacomb, MIFull-time
View Job
Compensation$47K - 64K a year

Manage pharmacy workflow, lead pharmacy technicians, ensure compliance, and improve customer experience. | High school diploma, PTCB certification, retail pharmacy experience, and willingness to work flexible hours. | Job Description • Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician. • Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics. • Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination. Customer Experience • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices. • Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services. Operations • Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law. • Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow. • At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies. • Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies. • Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation. • Accountable for completion of non-clinical patient calls. • Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place. • Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met. • Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager. • Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program. • Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit. • Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service. • Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships. People & Performance Management • Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning. • Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training. • Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules. • Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status. • Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws. Training & Personal Development • Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. • Maintains and enhances current knowledge and skills related to pharmacy and healthcare. • Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager. • Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach. Communication • Communicates with pharmacy team, relaying messages from the support center or other key emails as required. • Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager External Basic Qualifications • High School Diploma, GED, or equivalent. • PTCB or ExCPT certification (except in Puerto Rico). • Has one year of work experience as a pharmacy technician in a retail or hospital setting. • Must be fluent in reading, writing, and speaking English (except in Puerto Rico). • Requires willingness to work flexible schedule, including evening and weekend hours. • Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations) Preferred Qualifications • Previous people management/ leadership experience. • Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation. We will consider employment of qualified applicants with arrest and conviction records. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Pharmacy operations
Team leadership
Regulatory compliance
Verified Source
Posted 30 days ago

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