Vynca

Manage client cases by assessing needs, coordinating care plans, advocating for clients, connecting to social supports, maintaining documentation, and collaborating with care teams in a hybrid work setting. | Requires MSW or clinical license (ACSW, LCSW, LMFT) in California, 1+ year care management experience with vulnerable populations, strong communication skills, valid driver's license, and computer proficiency. | Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs. We’re more than just a team; we're a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day. At Vynca, our mission is to provide comprehensive care for more quality days at home. About the job Internal Title: Clinical Lead Care Manager We're seeking an exceptional Clinical Lead Care Manager (CLCM) to join our team. Under the direction of the ECM Clinical Manager, the CLCM serves as the client’s primary point of contact and works with all their providers such as doctors, specialists, pharmacists, social services providers, and others to make sure everyone is in agreement about the client’s needs and care. The CLCM manages client cases, coordinates health care benefits, provides education and facilitates member access to care in a timely and cost-effective manner. The CLCM collaborates and communicates with the client’s caregivers/family support persons, other providers, and others in the Care Team to promote wellness, recovery, independence, resilience, and member empowerment, while ensuring access to appropriate services and maximizing member benefit. This is a hybrid position that requires traveling throughout the Sacramento County area. This is a critical role and we're looking to fill it as soon as possible. What you’ll do Hybrid (in-person and remote) care management duties as described below: • Assess member needs in the areas of physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and referral and linkage to community-based services and supports • Oversees the development of the client care plans and goal settings • Offer services where the member resides, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services • Connect clients to other social services and supports that are needed • Advocate on behalf of the client with health care professionals (e.g. PCP, etc.) • Utilize evidence-based practices, such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles • Conduct outreach and engagement activities in order to facilitate linkage to the ECM program and log activity in the Client Relationship Management (CRM) system • Evaluate client’s progress and update SMART goals • Provide mental health promotion • Arrange transportation (e.g., ACCESS) • Complete all documentation, including outcome measures within the timeframes established by the individual care plans • Maintain up-to-date patient health records in the Electronic Medical Record (EMR) system and other business systems • Complete monthly reporting to ensure program compliance • Attend training as assigned Your experience & qualifications • MSW degree, or ACSW, LCSW, or LMFT license in California required • 1+ year of experience as a care manager, care navigator, or community health worker supporting vulnerable populations. 2 or more years preferred. • Willing and able to work Monday-Friday 8:30am-5:00pm, both in the field and remotely, with flexibility for potential evenings and weekends. • Working knowledge of government and community resources related to social determinants of health • Excellent oral and written communication skills • Positive interpersonal skills required • Clean driving record, valid driver's license, and reliable transportation • Must have general computer skills and a working knowledge of Google Workspace, MS Office, and the internet • Bilingual (English/Spanish) is a plus Additional Information • The hiring process for this role consists of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/reference checks. • Background Screening: A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment. • Job Description Scope: This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein. • Vaccination Requirement: Employees in patient, client, or customer-facing roles must be vaccinated against COVID-19 and influenza. Requests for religious or medical accommodations will be considered but may not always be approved. • Employment Eligibility: Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire. • Equal Opportunity Employer: At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.

The Community Outreach Specialist will develop and maintain partnerships in the community, focusing on social determinants of health. This role involves driving referrals into Vynca care programs and supporting community events. | Candidates should have at least 2 years of experience in healthcare sales or community-based organizations, with a preference for knowledge of local healthcare resources. Strong organizational, communication, and technological skills are essential. | Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs. We’re more than just a team; we're a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day. At Vynca, our mission is to provide comprehensive care for more quality days at home. About the job The ideal candidate should be self-motivated, energetic, compassionate, and have a strong background in community support and patient engagement. You will be responsible for developing and maintaining new contacts and/or partnerships in the community. The desired candidate will develop and execute strategic community outreach plans. The position is responsible for identifying, operationalizing, and measuring the success of our community partnerships related to social determinants of health. Most work will occur in partnership with the community and Vynca’s enhanced care management team. If you have a strong drive to help the underserved, this position is for you! This field-based position requires traveling throughout Orange County. Candidates wishing to be considered must reside within 20-miles of assigned territory due to frequency of travel. This is a critical role and we're looking to fill it as soon as possible. What you'll do Build and maintain relationships with community stakeholders, including resource centers, medical facilities, and advocacy groups. Drive referrals into Vynca care programs - primarily Enhanced Care Management Continuously expands knowledge and understanding of community services and resources; maintains frequent contact with community agencies serving vulnerable populations. Understand local market dynamics and agency strengths. Develop and execute strategic marketing plans. Identify and communicate cultural issues affecting members. Track sales activities and conduct presentations. Support community events and maintain high customer service standards. Serve as a liaison between patients and practices. Strengthen referral partnerships through outreach efforts. Your experience & qualifications 2 years of experience in healthcare sales or at a community-based organization required Ideal candidates will have knowledge of the local healthcare landscape and/or community resources, although not required. Experience working with underserved communities and in healthcare Experience & comfort using technologies such as a computer, telephone, and various types of electronic health record (EHR) platforms to document patient interactions and schedule patients for appointments. Experience working in a CRM, Salesforce experience preferred Must possess strong organizational skills Ability to work independently Proficient with Microsoft and Google applications Strong communication, speaking, and presentation skills Strong motivational skills, including conflict/dispute resolution techniques Must have access to a reliable internet connection Valid driver's license and reliable, insured, and registered automobile Additional Information The hiring process for this role consists of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/reference checks. Background Screening: A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment. Job Description Scope: This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein. Vaccination Requirement: Employees in patient, client, or customer-facing roles must be vaccinated against COVID-19 and influenza. Requests for religious or medical accommodations will be considered but may not always be approved. Employment Eligibility: Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire. Equal Opportunity Employer: At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.

The Clinical Outreach Specialist engages with prospective clients, educates them about services, and facilitates their enrollment by assessing their needs. This role involves making 60-100 outbound calls daily and collaborating with the care team for personalized care planning. | Candidates must have an active California LVN license, Bachelor's of Social Work, or Medical Assistant certificate, along with 3+ years of healthcare experience. Excellent communication skills and comfort with technology are essential, and bilingual candidates are preferred. | Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs. We’re more than just a team; we're a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day. At Vynca, our mission is to provide comprehensive care for more quality days at home. About the job As a vital member of our Enhanced Care Management team, the Clinical Outreach Specialist plays a crucial role in connecting with prospective clients and guiding them through our services. In this position, you will reach out to potential clients, educate them about our offerings, and facilitate their enrollment by assessing their needs and linking them with our care management team. The ideal candidate will be personable and professional in phone interactions, adept at quickly reviewing and understanding medical charts, and skilled in delivering person-centered care. You will need to prioritize tasks effectively to enhance client engagement and be driven to support individuals with complex care requirements. This is a critical role and we're looking to fill it as soon as possible. What you’ll do Client Outreach: Engage with prospective clients and meticulously record all interactions in the Client Relationship Management (CRM) system. Daily responsibilities will include making 60-100 outbound calls to prospective clients. Care Planning: Convey essential information and client preferences to the care team to facilitate personalized care planning. Assessment Support: Assist clients in completing psychosocial assessments and developing care plans with clear, actionable goals. Medical Chart Review: Review medical charts to document client needs and recommend appropriate interventions. Evidence-Based Practices: Apply evidence-based practices, including Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles, in all client interactions. Team Collaboration: Participate in weekly Team Operations Meetings to coordinate and optimize care delivery. Your experience & qualifications Active California Licensed Vocational Nurse (LVN) license, Bachelor's of Social Work, or Medical Assistant certificate issued by a recognized group 3+ years of experience in healthcare, ideally with experience working with vulnerable populations Excellent oral and written communication skills are essential Positive interpersonal skills required for effective client engagement Comfortable with technology, including video conferencing, Google Workspace, Slack, and electronic health records. Experience with Athena Health and Health Gorilla is a plus. Prior experience in a remote role is important. You must have a quiet, secure workspace to ensure member privacy and be able to test your internet speed to ensure smooth application functionality Bilingual (English/Spanish) preferred Additional Information The hiring process for this role consists of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/reference checks. Background Screening: A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment. Job Description Scope: This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein. Vaccination Requirement: Employees in patient, client, or customer-facing roles must be vaccinated against COVID-19 and influenza. Requests for religious or medical accommodations will be considered but may not always be approved. Employment Eligibility: Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire. Equal Opportunity Employer: At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.

Engage prospective clients via outbound calls, review medical charts, assist with assessments and care planning, and collaborate with care teams to support individuals with complex needs. | Requires active California LVN license, Bachelor's of Social Work, or Medical Assistant certificate, 3+ years healthcare experience with vulnerable populations, strong communication skills, tech proficiency, and prior remote work experience. | Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs. We’re more than just a team; we're a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day. At Vynca, our mission is to provide comprehensive care for more quality days at home. About the job Internal Title: Clinical Outreach Specialist As a vital member of our Enhanced Care Management team, the Clinical Outreach Specialist plays a crucial role in connecting with prospective clients and guiding them through our services. In this position, you will reach out to potential clients, educate them about our offerings, and facilitate their enrollment by assessing their needs and linking them with our care management team. The ideal candidate will be personable and professional in phone interactions, adept at quickly reviewing and understanding medical charts, and skilled in delivering person-centered care. You will need to prioritize tasks effectively to enhance client engagement and be driven to support individuals with complex care requirements. This is a critical role and we're looking to fill it as soon as possible. What you’ll do • Client Outreach: Engage with prospective clients and meticulously record all interactions in the Client Relationship Management (CRM) system. Daily responsibilities will include making 60-100 outbound calls to prospective clients. • Care Planning: Convey essential information and client preferences to the care team to facilitate personalized care planning. • Assessment Support: Assist clients in completing psychosocial assessments and developing care plans with clear, actionable goals. • Medical Chart Review: Review medical charts to document client needs and recommend appropriate interventions. • Evidence-Based Practices: Apply evidence-based practices, including Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles, in all client interactions. • Team Collaboration: Participate in weekly Team Operations Meetings to coordinate and optimize care delivery. Your experience & qualifications • Active California Licensed Vocational Nurse (LVN) license, Bachelor's of Social Work, or Medical Assistant certificate issued by a recognized group • 3+ years of experience in healthcare, ideally with experience working with vulnerable populations • Excellent oral and written communication skills are essential • Positive interpersonal skills required for effective client engagement • Comfortable with technology, including video conferencing, Google Workspace, Slack, and electronic health records. Experience with Athena Health and Health Gorilla is a plus. • Prior experience in a remote role is important. You must have a quiet, secure workspace to ensure member privacy and be able to test your internet speed to ensure smooth application functionality • Bilingual (English/Spanish) preferred Additional Information • The hiring process for this role consists of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/reference checks. • Background Screening: A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment. • Job Description Scope: This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein. • Vaccination Requirement: Employees in patient, client, or customer-facing roles must be vaccinated against COVID-19 and influenza. Requests for religious or medical accommodations will be considered but may not always be approved. • Employment Eligibility: Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire. • Equal Opportunity Employer: At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.

The Certified Medical Assistant will provide administrative support to the clinical staff and coordinate care activities within the interdisciplinary team. Responsibilities include managing patient records, scheduling visits, and ensuring effective communication with patients and providers. | Candidates must possess a current CMA/CCMA certificate and have relevant professional experience in a healthcare setting. Strong communication skills and the ability to work collaboratively in a team are essential. | Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs. We’re more than just a team; we're a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day. At Vynca, our mission is to provide comprehensive care for more quality days at home. About the job Working independently primarily via video conference, this individual is a Certified Medical Assistant and has administrative support in a healthcare office environment. This individual works as part of the interdisciplinary team and is supported by the Associate Clinical Director and the Clinical Director and is responsible for administrative support of the clinical staff. What you’ll do Answers calls and route all incoming correspondence to appropriate staff Requests and obtains patient records Corresponds with outside providers as requested Plays an active role with the Interdisciplinary team, ensuring all care coordination activities/needs are communicated back to the team Supports patients and team members with use of videoconference technology Maintains up to date patient health records in the Electronic Medical Record system and Vynca data systems Schedules HV/VC visits for the clinical team Creates new patient packets Assists with TARS/Authorizations and communication with pharmacies Coordinates transportation for patient medical appointments with contracted transportation companies and payers Assists in the smooth day to day running of the office Monitors and requests the ordering of office supplies Your experience & qualifications Current CMA/CCMA certificate issued by a recognized group Relevant professional experience, preferably in a healthcare setting Excellent oral and written communication skills required Positive interpersonal and telephone skills required Must have general computer skills and demonstrated ability to navigate the internet The passion and energy to handle complex situations Must work well in a team setting requiring a high level of collaboration 18 months of previous clinical experience 1+ years of insurance and billing experience Certified Medical Assistant Additional Information The hiring process for this role consists of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/reference checks. Background Screening: A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment. Job Description Scope: This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein. Vaccination Requirement: Employees in patient, client, or customer-facing roles must be vaccinated against COVID-19 and influenza. Requests for religious or medical accommodations will be considered but may not always be approved. Employment Eligibility: Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire. Equal Opportunity Employer: At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.