Voya Financial

Lead end-to-end customer experience strategy aligning business goals with customer-centric initiatives. | 10+ years experience in customer experience or strategy with strong analytical skills and senior stakeholder influence. | Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now Position Summary The CX Strategist is a senior-level leader responsible for owning and driving the customer experience strategy for a major line of business. Acting as the primary CX partner to senior business stakeholders, this individual transforms business goals into actionable, measurable CX strategies. While not a people manager, the CX Strategist leads cross-functional teams of CX Directors and Consultants, ensuring strategic alignment, executional excellence, and delivery of meaningful customer and business outcomes. Key Responsibilities Own the end-to-end CX strategy for a key line of business, ensuring it aligns with enterprise priorities and delivers measurable impact. Develop, lead, and continuously evolve a multi-year CX roadmap that translates business objectives into customer-centric initiatives. Drive the prioritization, sequencing, and execution of CX initiatives, holding teams accountable for delivering business value and customer impact. Champion the voice of the customer by embedding insights from VOC programs, analytics, and market research into strategic planning and decision-making. Lead cross-functional alignment across business units, technology, marketing, and operations to ensure CX initiatives are integrated, scalable, and sustainable. Define, track, and report on strategic KPIs and customer performance indicators (CPIs), ensuring transparency and accountability for CX outcomes. Present CX strategy, progress, and results to executive leadership, influencing decisions and securing support for key initiatives. Direct and empower CX Directors and Consultants to execute roadmap initiatives with clarity, consistency, and strategic focus. Embed a customer-first mindset into business planning, operational processes, and organizational culture. Qualifications 10+ years of experience in customer experience, strategy, or business transformation, with a proven track record of delivering measurable results. Expert knowledge of CX methodologies and frameworks that help put the customer first – e.g. customer journey mapping, persona development, primary customer research, CX metrics Demonstrated effective communication and analytical skills, experience conducting ethnographic research including conducting interviews, synthesize insights, communicate user stories and translate into business terms which provide competitive advantage Adept with advanced visual design, storytelling and human centered experience design Workshop facilitation skills to drive agenda in large groups of people, facilitate creative thinking to develop innovative solutions and drive alignment Demonstrated ability to lead without authority, influence senior leaders, and tdrive cross-functional alignment. Strong strategic thinking, business acumen, and executive communication skills. Deep expertise in CX measurement frameworks, VOC programs, and roadmap development. Experience in financial services industry Experience with retail distribution in financial services industry preferred #LI-KD1 Compensation Pay Disclosure: Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. $149,820 - $198,370 USD Be Well. Stay Well. Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well. What We Offer Health, dental, vision and life insurance plans 401(k) Savings plan – with generous company matching contributions (up to 6%) Voya Retirement Plan – employer paid cash balance retirement plan (4%) Tuition reimbursement up to $5,250/year Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. Paid volunteer time — 40 hours per calendar year Learn more about Voya benefits (download PDF) Critical Skills At Voya, we have identified the following critical skills which are key to success in our culture: Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations. Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution. Team Mentality: Partnering effectively to drive our culture and execute on our common goals. Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage. Learn more about Critical Skills Equal Employment Opportunity Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law. Reasonable Accommodations Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities. Misuse of Voya's name in fraud schemes

Provide technical leadership for data ingestion and processing, architect cloud data solutions, and ensure enterprise data system reliability. | Bachelor’s degree in Computer Science or related field with 5+ years software development experience and proficiency in big data and cloud technologies. | Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now Duties: Responsible for the technical leadership for data ingestion and processing engagements. Support all our businesses across product, sales, leadership, and marketing teams. Adept at architecting and implementing data-driven cloud-based solutions. Work with a wide range of stakeholders and functional teams. Implement enterprise solutions, in a cloud environment, using a vast range of data engineering and cloud technologies. Work on tasks independently and seek guidance from leaders as needed. Help design and build multiple critical components on more complex data projects. Serve as a critical resource for medium-large teams. Deliver ETL pipelines while coordinating with other ETL engineers onshore and offshore. Design documentation, test cases/tests ensuring reliability and mitigation strategy. Work on shared ownership of teams’ agenda and goals while implementing required governance, monitors health. 100% telecommuting position. Will consider applicants resident in the U.S. Requirements: Requires a Bachelor’s degree or foreign equivalent in Computer Science, Computer Engineering, Information Technology, or a closely related field, and five (5) years of experience in a Software Development role or related position. Experience must include: Big data Tools: Spark, hdfs, Sqoop, hive, Impala, Oozie, Flume, Kafka, Streamset, DMXSynch Sort, Splunk, Python (Numpy, Pandas, matplotlib, scikitlearn), Denodo(data virtualization), RProgramming; Cloud Technology: AWS, Azure, Databricks, and Snowflake; RDBMS: Teradata, Oracle, DB2, SQL Server; Scripting & Automation: Unix Shell Scripting and PL/SQL; Job Scheduling tools: CONTROLM, CIS Task Scheduler, IBM Tivoli Workstation. #LI-DNP #LI-DNI Compensation Pay Disclosure: Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. $153,580 Be Well. Stay Well. Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well. What We Offer Health, dental, vision and life insurance plans 401(k) Savings plan – with generous company matching contributions (up to 6%) Voya Retirement Plan – employer paid cash balance retirement plan (4%) Tuition reimbursement up to $5,250/year Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. Paid volunteer time — 40 hours per calendar year Learn more about Voya benefits (download PDF) Critical Skills At Voya, we have identified the following critical skills which are key to success in our culture: Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations. Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution. Team Mentality: Partnering effectively to drive our culture and execute on our common goals. Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage. Learn more about Critical Skills Equal Employment Opportunity Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law. Reasonable Accommodations Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities. Misuse of Voya's name in fraud schemes

Lead engineers managing authentication, API, and web security platforms with focus on workflow and operational excellence. | Experience managing technical teams of 7+ and expertise in IAM and web security with proven operational process improvements. | Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now Get to Know the Opportunity: As an IT Security Manager supporting Authentication, Authorization, and Web Security Operations, you will lead a high-performing team responsible for securing customer-facing platforms while enabling digital innovation. This role is critical in modernizing how work is managed and delivered—driving structured intake, workflow transformation, and operational excellence across core security services. You will partner closely with Digital, Application Development, and Business teams to ensure security solutions are delivered efficiently, transparently, and at scale. Success in this role requires a balance of technical leadership, process discipline, and strong stakeholder engagement. This role is remote; however, candidates must reside within a reasonable commuting distance of one of the following Voya office locations: Windsor, CT; Boston, MA; Atlanta, GA; Minneapolis, MN; or Charleston, SC to support periodic onsite collaboration and team engagements. The Contributions You’ll Make: Team Leadership & Delivery Lead and manage a team of ~8–10 engineers responsible for authentication, API security, and web security platform delivery Drive team productivity, accountability, and output optimization Establish clear ownership, priorities, and expectations across the team Intake, Process & Workflow Transformation (CORE FOCUS) Build and enforce structured intake processes for work requests from digital/application teams Transition the team from ad hoc tracking (email/spreadsheets) to formal workflow management (e.g., ServiceNow) Define SLAs, prioritization models, and delivery timelines Implement tracking, reporting, dashboards, and performance metrics Ensure consistent visibility into work status, throughput, and delivery outcomes Stakeholder Engagement Partner closely with Digital, Application Development, and Business teams Translate business requests into structured, actionable work for the team Act as a liaison between technical teams and business stakeholders Ensure clear communication of delivery timelines, risks, and outcomes Platform & Security Delivery Oversee delivery and configuration across key platforms including: IBM Verify Identity Access (formerly WebSEAL / ISVA) IBM DataPower (API management layer) Authentication and access management solutions Ensure secure, scalable support of customer-facing applications Guide the team in implementing changes, enhancements, and configurations Operational & Process Excellence Drive continuous improvement in how work is executed and delivered Introduce governance, quality control, and accountability frameworks Improve consistency in documentation, intake, and delivery practices Minimum Knowledge & Experience: Proven experience managing technical teams (7+ direct reports preferred) Strong experience in Identity & Access Management (IAM), authentication, or web security environments Demonstrated success implementing or improving: Workflow processes Intake models SLAs and delivery tracking Operational reporting and dashboards Experience working closely with application development or digital product teams Strong leadership, communication, and stakeholder management skills Preferred Knowledge & Experience / Nice-to-Have IBM Verify Identity Access (ISVA / WebSEAL) IBM DataPower Keycloak, Okta, PingFederate, Azure Entra API management or authentication platforms Tools like ServiceNow for workflow management How This Role Aligns to Our Core Four: At Voya, our Core Four reflects shared expectations for how we work, deliver, and grow together—this role contributes by driving secure, efficient, and highly collaborative outcomes across platforms and teams. Instill Customer Obsession – Ensure authentication and security platforms reliably support customer-facing applications, enabling secure and seamless digital experiences Transform with Automation/AI – Modernize intake, workflow tracking, and reporting through structured tools and automation to improve efficiency and transparency Drive Higher Performance Through Our People – Lead, coach, and align a high-performing engineering team with clear priorities, accountability, and stakeholder partnership Execute on the Fundamentals – Establish disciplined processes, SLAs, and governance to ensure consistent, high-quality, and secure delivery of services #LI-ND1 Compensation Pay Disclosure: Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. $114,480 - $170,070 USD Be Well. Stay Well. Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well. What We Offer Health, dental, vision and life insurance plans 401(k) Savings plan – with generous company matching contributions (up to 6%) Voya Retirement Plan – employer paid cash balance retirement plan (4%) Tuition reimbursement up to $5,250/year Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. Paid volunteer time — 40 hours per calendar year Learn more about Voya benefits (download PDF) Critical Skills At Voya, we have identified the following critical skills which are key to success in our culture: Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations. Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution. Team Mentality: Partnering effectively to drive our culture and execute on our common goals. Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage. Learn more about Critical Skills Equal Employment Opportunity Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law. Reasonable Accommodations Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities. Misuse of Voya's name in fraud schemes Voya Financial, Inc., is a leading retirement, employee benefits and investment management company. Voya’s services and solutions help clear the path to financial confidence and a more fulfilling life for individual, workplace and institutional clients, supporting more than 18 million customer relationships. Certified as a “Great Place to Work” by the Great Place to Work® Institute, Voya fosters a culture that values customer centricity, integrity, accountability, agility and inclusivity. Together with customers and partners, Voya employees fight for everyone's opportunity for a better financial future. For more information visit https://www.voya.com/ Voya’s values serve as our compass, bringing together our culture, performance, brand, vision, strategy and corporate responsibility activities. Our values guide our decision-making and behaviors allowing us to deliver worth to our customers, distribution partners, shareholders and each other. With a lens on balance, health & welfare, our work environment offers flexibility. The majority of our roles have adopted a hybrid schedule — working some days in the office and some days remotely, providing flexibility for work-life balance and still allowing the benefit of in-person collaboration. Some functions will continue to be 100% on-site and others may be fully remote, depending on business needs. We care We do the right thing We have customer passion We have a winning spirit We are the We Certified by the Great Place to Work® Institute as a Great Place to Work® for the 10th consecutive year, Voya is equally committed to conducting business in a way that is socially, environmentally, economically and ethically responsible. Voya’s culture is proudly recognized by multiple organizations. See a full listing of our awards and recognition.