Voya Financial

Design, implement, and support web security platforms to protect customer financial data, including troubleshooting encryption, security monitoring, and compliance enforcement. | Master’s degree in Computer Science or related field and at least three years professional IT security experience across multiple platforms and protocols. | Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now Duties: Responsible for the design, implementation and support of the web security platforms/toolsets necessary to protect the financial future of Voya customers. Understand and troubleshoot encryption (SSL/TLS), web traffic, and packet analysis. Perform activities including planning, providing technical leadership, and tracking projects and key task dates. Participate with development, maintenance, and testing of operating systems and applications security; review existing data systems security issues and procedures. Use Security monitoring tools to review, investigate, and recommend appropriate corrective actions for data security incidents. Respond to problems for all levels of associates; participate in 24 X 7 production system security issue and event handling. Develop management reporting tools. Communicate with customers and management to ensure customers’ security requirements are met and in compliance with company standards. Develop processes to ensure Security is in compliance with policies and standards. 100% telecommuting position. Will consider applicants resident in the continental U.S. Requirements: Requires a Master’s degree in Computer Science, Computer Engineering, Information Systems, or a related field, or foreign degree equivalent and three (3) years of professional IT experience in security aspects of multiple platforms, operating systems, software, communications, and network protocols. Experience must include: Working with IBM DataPower implementations, and RESTful/SOAP services; Utilizing various forms of Web Authentication including Mutual TLS, SAML, OAuth, and XMLSig; Working with XSLT, Javascript, and Bash shell scripting; SSO experience with DataPower, Ping, and Azure; Configuring and administration of IBM WebSphere SOA Appliances - Data Power IDG, XI50 and XI52; Experience with GIT or other version control systems. #LI-DNP #LI-DNI Compensation Pay Disclosure: Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. $127,254 Be Well. Stay Well. Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well. What We Offer Health, dental, vision and life insurance plans 401(k) Savings plan – with generous company matching contributions (up to 6%) Voya Retirement Plan – employer paid cash balance retirement plan (4%) Tuition reimbursement up to $5,250/year Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. Paid volunteer time — 40 hours per calendar year Learn more about Voya benefits (download PDF) Critical Skills At Voya, we have identified the following critical skills which are key to success in our culture: Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations. Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution. Team Mentality: Partnering effectively to drive our culture and execute on our common goals. Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage. Learn more about Critical Skills Equal Employment Opportunity Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law. Reasonable Accommodations Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities. Misuse of Voya's name in fraud schemes

Lead engineers managing authentication, API, and web security platforms with focus on workflow and operational excellence. | Experience managing technical teams of 7+ and expertise in IAM and web security with proven operational process improvements. | Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now Get to Know the Opportunity: As an IT Security Manager supporting Authentication, Authorization, and Web Security Operations, you will lead a high-performing team responsible for securing customer-facing platforms while enabling digital innovation. This role is critical in modernizing how work is managed and delivered—driving structured intake, workflow transformation, and operational excellence across core security services. You will partner closely with Digital, Application Development, and Business teams to ensure security solutions are delivered efficiently, transparently, and at scale. Success in this role requires a balance of technical leadership, process discipline, and strong stakeholder engagement. This role is remote; however, candidates must reside within a reasonable commuting distance of one of the following Voya office locations: Windsor, CT; Boston, MA; Atlanta, GA; Minneapolis, MN; or Charleston, SC to support periodic onsite collaboration and team engagements. The Contributions You’ll Make: Team Leadership & Delivery Lead and manage a team of ~8–10 engineers responsible for authentication, API security, and web security platform delivery Drive team productivity, accountability, and output optimization Establish clear ownership, priorities, and expectations across the team Intake, Process & Workflow Transformation (CORE FOCUS) Build and enforce structured intake processes for work requests from digital/application teams Transition the team from ad hoc tracking (email/spreadsheets) to formal workflow management (e.g., ServiceNow) Define SLAs, prioritization models, and delivery timelines Implement tracking, reporting, dashboards, and performance metrics Ensure consistent visibility into work status, throughput, and delivery outcomes Stakeholder Engagement Partner closely with Digital, Application Development, and Business teams Translate business requests into structured, actionable work for the team Act as a liaison between technical teams and business stakeholders Ensure clear communication of delivery timelines, risks, and outcomes Platform & Security Delivery Oversee delivery and configuration across key platforms including: IBM Verify Identity Access (formerly WebSEAL / ISVA) IBM DataPower (API management layer) Authentication and access management solutions Ensure secure, scalable support of customer-facing applications Guide the team in implementing changes, enhancements, and configurations Operational & Process Excellence Drive continuous improvement in how work is executed and delivered Introduce governance, quality control, and accountability frameworks Improve consistency in documentation, intake, and delivery practices Minimum Knowledge & Experience: Proven experience managing technical teams (7+ direct reports preferred) Strong experience in Identity & Access Management (IAM), authentication, or web security environments Demonstrated success implementing or improving: Workflow processes Intake models SLAs and delivery tracking Operational reporting and dashboards Experience working closely with application development or digital product teams Strong leadership, communication, and stakeholder management skills Preferred Knowledge & Experience / Nice-to-Have IBM Verify Identity Access (ISVA / WebSEAL) IBM DataPower Keycloak, Okta, PingFederate, Azure Entra API management or authentication platforms Tools like ServiceNow for workflow management How This Role Aligns to Our Core Four: At Voya, our Core Four reflects shared expectations for how we work, deliver, and grow together—this role contributes by driving secure, efficient, and highly collaborative outcomes across platforms and teams. Instill Customer Obsession – Ensure authentication and security platforms reliably support customer-facing applications, enabling secure and seamless digital experiences Transform with Automation/AI – Modernize intake, workflow tracking, and reporting through structured tools and automation to improve efficiency and transparency Drive Higher Performance Through Our People – Lead, coach, and align a high-performing engineering team with clear priorities, accountability, and stakeholder partnership Execute on the Fundamentals – Establish disciplined processes, SLAs, and governance to ensure consistent, high-quality, and secure delivery of services #LI-ND1 Compensation Pay Disclosure: Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. $114,480 - $170,070 USD Be Well. Stay Well. Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well. What We Offer Health, dental, vision and life insurance plans 401(k) Savings plan – with generous company matching contributions (up to 6%) Voya Retirement Plan – employer paid cash balance retirement plan (4%) Tuition reimbursement up to $5,250/year Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. Paid volunteer time — 40 hours per calendar year Learn more about Voya benefits (download PDF) Critical Skills At Voya, we have identified the following critical skills which are key to success in our culture: Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations. Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution. Team Mentality: Partnering effectively to drive our culture and execute on our common goals. Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage. Learn more about Critical Skills Equal Employment Opportunity Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law. Reasonable Accommodations Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities. Misuse of Voya's name in fraud schemes Voya Financial, Inc., is a leading retirement, employee benefits and investment management company. Voya’s services and solutions help clear the path to financial confidence and a more fulfilling life for individual, workplace and institutional clients, supporting more than 18 million customer relationships. Certified as a “Great Place to Work” by the Great Place to Work® Institute, Voya fosters a culture that values customer centricity, integrity, accountability, agility and inclusivity. Together with customers and partners, Voya employees fight for everyone's opportunity for a better financial future. For more information visit https://www.voya.com/ Voya’s values serve as our compass, bringing together our culture, performance, brand, vision, strategy and corporate responsibility activities. Our values guide our decision-making and behaviors allowing us to deliver worth to our customers, distribution partners, shareholders and each other. With a lens on balance, health & welfare, our work environment offers flexibility. The majority of our roles have adopted a hybrid schedule — working some days in the office and some days remotely, providing flexibility for work-life balance and still allowing the benefit of in-person collaboration. Some functions will continue to be 100% on-site and others may be fully remote, depending on business needs. We care We do the right thing We have customer passion We have a winning spirit We are the We Certified by the Great Place to Work® Institute as a Great Place to Work® for the 10th consecutive year, Voya is equally committed to conducting business in a way that is socially, environmentally, economically and ethically responsible. Voya’s culture is proudly recognized by multiple organizations. See a full listing of our awards and recognition.

Lead and execute cross-functional transformation initiatives with disciplined execution and stakeholder coordination. | 8-12+ years leading transformation initiatives, preferably in wealth management or broker-dealer operations, with strong execution and collaboration skills. | Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now Role Summary The Business Transformation Lead is a hands-on execution leader responsible for supporting and delivering cross-functional transformation initiatives within Wealth Operations and adjacent operational functions. This role focuses on disciplined execution, stakeholder coordination, and delivering measurable outcomes across a portfolio of initiatives. Experience in Wealth Management, broker-dealer operations, clearing and custody service models, licensing, regulatory oversight, or related operational functions is preferred. Success in this role requires strong execution skills, the ability to learn new domains quickly, and the capability to partner effectively with subject matter experts in regulated and risk-aware environments. Role Responsibilities • Support end-to-end execution of transformation initiatives from intake through implementation, stabilization, and optimization. • Apply established execution and change methods to promote consistency, progress tracking, and disciplined delivery. • Coordinate cross-functional stakeholders across Operations, Compliance, Legal, Technology, and external partners to drive alignment and execution. • Identify execution risks, dependencies, and constraints, and escalate issues with clear options and recommendations. • Ensure initiatives are implemented with appropriate attention to operational stability, controls, and evolving business priorities. • Partner with business, operations, and platform teams to assess service model impacts, operational readiness needs, and workflow changes tied to transformation efforts. • Support transition planning and execution activities related to operating model redesign, platform modernization, and process improvement initiatives. Knowledge & Experience • 8–12+ years of experience supporting or leading transformation, change, or execution initiatives in complex organizations. • Experience at a clearing or custody firm (for example Pershing, Fidelity Clearing, Apex, or Schwab), or in a broker-dealer role with direct ownership of the clearing relationship, operating platform, and related advisor and client service model, is preferred. • Experience leading or supporting a clearing conversion, custodian transition, or service model redesign in a regulated wealth or brokerage environment is preferred. • Demonstrated experience delivering components of large-scale initiatives or managing multiple workstreams end to end. • Proven ability to manage competing priorities and interdependencies across multiple stakeholders. • Working knowledge of clearing and custody platforms, including NetX360+, Apex, and Wealthscape, and the servicing workflows they support — including account opening, ACATs, money movement, corporate actions, and advisor/client servicing — is preferred. • Strong communication and collaboration skills, with the ability to influence across functions without direct authority. • Experience working in environments with regulatory, risk, or control considerations is preferred. • Ability to rapidly learn new business domains and translate direction into clear execution plans and outcomes. • Prior experience with project management tools such as Asana, Jira, or similar platforms is preferred. • Knowledge and experience using AI tools to support requirements development, project outputs, and related deliverables is preferred. #LI-MG1 #LI-Remote Compensation Pay Disclosure: Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. $171,300 - $214,120 USD Be Well. Stay Well. Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well. What We Offer • Health, dental, vision and life insurance plans • 401(k) Savings plan – with generous company matching contributions (up to 6%) • Voya Retirement Plan – employer paid cash balance retirement plan (4%) • Tuition reimbursement up to $5,250/year • Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. • Paid volunteer time — 40 hours per calendar year Learn more about Voya benefits (download PDF) Critical Skills At Voya, we have identified the following critical skills which are key to success in our culture: • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations. • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution. • Team Mentality: Partnering effectively to drive our culture and execute on our common goals. • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage. Learn more about Critical Skills Equal Employment Opportunity Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law. Reasonable Accommodations Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities. Misuse of Voya's name in fraud schemes

Lead advisor relationships and practice management to drive growth and alignment with firm objectives. | Requires financial services experience, advisor relationship management skills, strategic consulting, and relevant certifications. | Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage –Apply Now Profile Summary: The Regional Director serves as a leader within the firm’s national sales organization, acting as a business partner responsible for deepening advisor relationships, ensuring practice success, and aligning advisor outcomes with the firm’s strategic objectives. The Vice President plays a critical role in advisor satisfaction and growth, delivering thought leadership, practice management support, and trusted guidance and consultations. The role requires exceptional presentation skills, relationship management skills, strategic agility, and the ability to navigate complex business needs while fostering collaboration across internal teams and external advisors. This position combines business consulting, sales, practice development, and authentic partnership to ensure advisors feel supported, empowered, and connected to the firm’s Broker-Dealer and will be accountable for delivering measurable impact on advisor growth and satisfaction. By acting as a connector between advisors and the Broker-Dealer resources, the Regional Director ensures that advisors receive the tools, insights, and advocacy necessary to optimize their practices. This includes facilitating business planning and engaging in meaningful dialogue to anticipate advisor needs. The Regional Director will represent the voice of the advisor inside our Broker-Dealer, ensuring alignment between field realities and Broker-Dealer priorities. Additionally, the role requires serving as a strategist who can influence advisor direction, foster loyalty, and drive long-term success. Profile Description: • Conduct regularly scheduled meetings and coaching sessions to evaluate advisor business performance and identify opportunities for growth. • Assist advisors in navigating business challenges, practice management decisions, and succession planning. • Represent the firm’s leadership team to advisors, ensuring that expectations are met and outcomes align with firm priorities. • Provide strategic input and feedback to advisors, helping them refine business models, client engagement strategies, and operational processes. • Serve as a trusted connector between advisors and the Broker-Dealer, ensuring advisors are aware of and able to leverage available resources. • Identify and align appropriate firm specialists, internal teams, and subject matter experts to address advisor needs. • Facilitate collaboration across compliance, marketing, technology, and operations to deliver comprehensive solutions. • Act as an internal advocate for advisors, ensuring their perspectives are considered in firm-wide initiatives and decision-making. • Foster stronger advisor connectivity to the firm through regional events, study groups, and peer-to-peer learning opportunities. • Build and reinforce advisor loyalty by demonstrating consistency, transparency, and accountability in all interactions. • Serve as a strategist for advisors, offering insights on market trends, business growth opportunities, and evolving client needs. • Develop and implement proactive strategies to attract resource usage while increasing satisfaction and productivity. • Continuously measure advisor satisfaction and adapt engagement strategies to maintain high levels of trust and advocacy. Knowledge & Experience: • Bachelor’s degree; advanced degree or certifications (CFP, CIMA, etc.) a plus. • 5+ years of progressive experience in financial services, advisor relationship management, or practice consulting roles. • Proven ability to manage complex advisor relationships and deliver measurable growth and AUM retention outcomes. • Strong consultative and analytical skills with the ability to diagnose business challenges and recommend solutions. • Exceptional communication and presentation skills; able to influence and build trust with advisors and business owners. • Proficiency in CRM platforms, data analytics tools, and Microsoft Office applications. • Strategic thinker with demonstrated ability to balance firm objectives with advisor needs in a collaborative framework. • High integrity, authenticity, and client-centric mindset with a passion for driving advisor success. • Finra Series 7, 66 or 63 & 65. • Agile and partnership driven mindset is required. Compensation Pay Disclosure: Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. $112,000 - $140,000 USDBe Well. Stay Well. Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well. What We Offer • Health, dental, vision and life insurance plans • 401(k) Savings plan – with generous company matching contributions (up to 6%) • Voya Retirement Plan – employer paid cash balance retirement plan (4%) • Tuition reimbursement up to $5,250/year • Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. • Paid volunteer time — 40 hours per calendar year Learn more about Voya benefits (download PDF) Critical Skills At Voya, we have identified the following critical skills which are key to success in our culture: • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations. • Critical Thinking:Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution. • Team Mentality: Partnering effectively to drive our culture and execute on our common goals. • Business Acumen:Appreciation and understanding of the financial services industry in order to make sound business decisions. • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage. Learn more aboutCritical Skills Equal Employment Opportunity Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law. Reasonable Accommodations Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please referenceresources for applicants with disabilities. Misuse of Voya's name in fraud schemes

Lead and execute cross-functional transformation initiatives within Wealth Operations ensuring disciplined delivery and stakeholder alignment. | 8-12+ years leading transformation initiatives with strong execution skills, ability to manage multiple priorities, and experience in regulated environments. | Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now The Business Transformation Lead is a hands-on execution leader responsible for supporting and delivering cross-functional transformation initiatives within Wealth Operations and adjacent operational functions. This role focuses on disciplined execution, coordination across stakeholders, and driving measurable outcomes across a defined portfolio of initiatives. Prior expertise in Wealth Management, licensing, regulatory oversight, or operations is not required. Success in this role requires strong execution skills, the ability to learn new domains quickly, and the capability to partner effectively with subject matter experts in regulated and risk-aware environments. Role Responsibilities • Support the end-to-end execution of transformation initiatives from intake through implementation, stabilization, and optimization. • Manage day-to-day delivery activities across multiple concurrent initiatives with varying scope, complexity, and timelines. • Apply established execution and change methodologies to ensure consistency, progress tracking, and disciplined delivery. • Coordinate cross-functional stakeholders across Operations, Compliance, Legal, Technology, and external partners to drive alignment and execution. • Prepare materials to support decision-making, including issue analysis, trade-offs, timelines, and risk considerations. • Identify execution risks, dependencies, and constraints; escalate issues appropriately with clear options and recommendations. • Help ensure initiatives are implemented with appropriate attention to operational stability, controls, and evolving business priorities. Knowledge & Experience • 8–12+ years of experience supporting or leading transformation, change, or execution initiatives in complex organizations. • Demonstrated experience delivering components of large-scale initiatives or managing multiple workstreams end to end. • Proven ability to manage competing priorities and interdependencies across multiple stakeholders. • Strong communication and collaboration skills with the ability to influence across functions without direct authority. • Experience working in environments with regulatory, risk, or control considerations preferred. • Ability to rapidly learn new business domains and translate direction into clear execution plans and outcomes. • Prior experience with project management tool like Asana, Jira, etc. is preferred. • Knowledge and experience in utilizing AI tools to build requirements, project outputs, etc. is preferred. Compensation Pay Disclosure Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. $171,300 - $214,120 USD Be Well. Stay Well. Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well. What We Offer • Health, dental, vision and life insurance plans • 401(k) Savings plan – with generous company matching contributions (up to 6%) • Voya Retirement Plan – employer paid cash balance retirement plan (4%) • Tuition reimbursement up to $5,250/year • Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. • Paid volunteer time — 40 hours per calendar year Learn More About Voya Benefits (download PDF) Critical Skills At Voya, we have identified the following critical skills which are key to success in our culture: • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations. • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution. • Team Mentality: Partnering effectively to drive our culture and execute on our common goals. • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage. Learn More About Critical Skills Equal Employment Opportunity Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law. Reasonable Accommodations Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities. Misuse of Voya's name in fraud schemes

Manage day-to-day operations of sponsored financial plans, maintain client relationships, ensure efficient plan processing, and support sales opportunities with onsite presentations. | Requires 5+ years financial services experience, customer service skills, ability to manage sensitive clients, and a bachelor's degree or equivalent. | Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now Profile Summary Manages all aspects of specific sponsored plans, maintain and enhance relationships with existing clients, and help to contribute to increased profitability. Typically works on the larger and/or more complex plans/customers. Please Note: This position allows remote work from home but will require travel to our Voya office as business requires. Candidates must be located within a 50-mile radius from your assigned office. Profile Description • Ensures seamless day-to-day operations and timely delivery of periodic processing events • Applies operational best practices to ensure that plan runs efficiently and according to specific client needs • Enriches service delivery, manages risk, improves efficiency and quality • Liaison between internal/external groups who support the operation of clients plan such as Central Services, Customer Contact Center, Compliance, Financial Control, Pricing & Trading and Trust • Actively participates in sponsor calls and meetings • Support sales opportunity which involves onsite sales presentation Knowledge & Experience • 5+ years financial services industry experience • Customer Services experience/skills • Experience with managing highly sensitive and key at risk clients Preferred Knowledge & Experience • Bachelors degree in Business Administration or equivalent Compensation Pay Disclosure Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. $84,930 - $141,560 USD Be Well. Stay Well. Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well. What We Offer • Health, dental, vision and life insurance plans • 401(k) Savings plan – with generous company matching contributions (up to 6%) • Voya Retirement Plan – employer paid cash balance retirement plan (4%) • Tuition reimbursement up to $5,250/year • Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. • Paid volunteer time — 40 hours per calendar year Learn More About Voya Benefits (download PDF) Critical Skills At Voya, we have identified the following critical skills which are key to success in our culture: • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations. • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution. • Team Mentality: Partnering effectively to drive our culture and execute on our common goals. • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage. Learn More About Critical Skills Equal Employment Opportunity Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law. Reasonable Accommodations Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities. Misuse of Voya's name in fraud schemes

Respond to inquiries from MEP participants, resolve 401(k) plan compliance and technical issues, and provide first-call resolution while maintaining adherence to schedules and escalating issues as needed. | Strong organizational, communication, and customer service skills with flexibility in scheduling and a good working knowledge of company products; bachelor's degree preferred but equivalent experience accepted. | Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now Get To Know The Opportunity The Client Relationship Specialist ensures client satisfaction by responding to inquiries from Multiple Employer Plan (MEP) participants. A MEP is a retirement savings package in which multiple businesses participate in a single qualified retirement plan. Please Note: This position has been designated as a hybrid-office/home role. Details of your 3 day in-office schedule will be finalized with your manager. • Denver, Colorado*** The Contributions You’ll Make • Respond to inquiries from MEP participants. • Acts a primary contact for day to day record-keeping matters with an emphasis on first-call resolution for items relating to Plan compliance, systems and processes. • Respond to inquiries regarding 401(k) technical, product, and compliance questions by researching and resolving issues. • Troubleshoot participant issues requiring a full working knowledge of desktop tools and resources including Voya and ADP systems and the business processes that support them. • Analyze compliance test results and Plan documents for adherence to applicable rules and regulations. • Instruct clients on options available to correct failed (nondiscrimination) tests. • Ensure department adherence to daily schedule to support call volumes for inbound participant related calls. • Maintain flexibility to handle increases in daily phone volumes during peak calling times. • Track and trend training opportunities to be shared with management and learning and development. • Possess thorough understanding of assigned clients’ requirements. • Ability to work with Plan Administration to resolve an escalated issue. • Handle financial escalations through resolution, including customer contact. • Customer follow up on escalated or sensitive issues within established SLA. • Other duties as assigned. Minimum Knowledge & Experience • Organization and Time Management skills. • Ability to prioritize work. • Flexibility of shift/hours based on workload. • Strong verbal and written communication skills. • Good working knowledge of the company's products and services. Preferred Knowledge & Experience • Bachelor's degree or equivalent experience. Compensation Pay Disclosure Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. $53,540 - $66,930 USD Be Well. Stay Well. Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well. What We Offer • Health, dental, vision and life insurance plans • 401(k) Savings plan – with generous company matching contributions (up to 6%) • Voya Retirement Plan – employer paid cash balance retirement plan (4%) • Tuition reimbursement up to $5,250/year • Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. • Paid volunteer time — 40 hours per calendar year Learn More About Voya Benefits (download PDF) Critical Skills At Voya, we have identified the following critical skills which are key to success in our culture: • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations. • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution. • Team Mentality: Partnering effectively to drive our culture and execute on our common goals. • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage. Learn More About Critical Skills Equal Employment Opportunity Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law. Reasonable Accommodations Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities. Misuse of Voya's name in fraud schemes