Vouched

Support GTM execution, build operational infrastructure, and connect product and market needs. | Requires 5+ years in GTM or revenue operations, SaaS/AI experience, and ability to operate independently in a fast-paced environment. | At Vouched we are building a powerful identity verification platform to provide worldwide access to life’s most critical services, including healthcare, financial services, rentals, and more. Companies use Vouched to verify identity while onboarding and authenticating users. We make identity verification easy with a combination of machine learning and data checks. Our customers leverage our APIs, integrations, and no-code solution to onboard customers to their systems. What we do Verify thousands of people every day across multiple countries and industries providing access to critical services Serve fast-growing startups, unicorns, and large enterprises, with a focus on providing fast, easy integration for developers Run on a modern cloud infrastructure powered by automated integration and unit testing, provisioning, deployments, monitoring, and notifications Drive to own the market and deliver a world-changing client and end-user experience We are a small but mighty team looking for people who align with our values and have a strong sense of hustle, creative problem solving, grit and energy to help us scale! We celebrate diversity and are committed to creating an inclusive environment for all employees. As a GTM Operations Manager you will operate in a highly cross-functional role at the intersection of go-to-market execution, product readiness, partner development, and operational scale. You will help build the systems, workflows, and connective tissue required to successfully bring a new AI-native product to market. This role is ideal for someone who thrives in fast-paced environments, brings strong operational judgment, and enjoys translating strategy into execution. ResponsibilitiesSupport GTM Execution & Relationship Development Partner closely with the appropriate stakeholders to support lead generation, outbound outreach, and partner relationship development Help manage follow-ups, meeting preparation, and relationship pipelines across strategic accounts and ecosystem partners Build lightweight processes to ensure momentum across high-priority GTM efforts Build Launch and Funnel Infrastructure Stand up the operational foundation required to launch and scale a new product line, including: AI SDR workflows and tooling Customer support motion and escalation paths Funnel tracking, lifecycle stages, and conversion metrics Own the day-to-day management of the GTM funnel: inbound, outbound, partner-sourced, and expansion Connect Product, Engineering, and Market Needs Act as a bridge between engineering execution and market-facing priorities Ensure roadmap work aligns with what’s required for successful launches, customer adoption, and partner enablement Translate technical progress into clear GTM-ready deliverables and narratives Establish a tight voice-of-customer loop by translating insights from prospects, partners, and customers into clear product requirements and GTM priorities Executive Communication & Enablement Draft executive-level presentations, board-facing materials, and internal updates Contribute to customer, partner, and industry presentations—both virtual and in-person Help package product and market insights into clear, compelling messaging Drive Operating Cadence and Continuous Improvement (AI-native emphasis) Establish repeatable rhythms across pipeline, launch readiness, and cross-functional execution Own GTM analytics and funnel performance tracking, including instrumentation, conversion metrics, and rapid experimentation to improve pipeline efficiency and launch outcomes. Identify friction points and proactively improve processes through automation and iteration Bring an experimentation mindset to GTM: test, learn, refine, scale Qualifications 5+ years of experience in GTM operations, revenue operations, strategy & operations, or a similar role in a high-growth SaaS or AI-native company Strong ability to operate as a self-starter in ambiguous, fast-moving environments Proven track record building operational infrastructure from scratch Comfort working cross-functionally with engineering, product, sales, and leadership Excellent written and verbal communication, including executive-level storytelling High judgment, ownership mentality, and ability to manage multiple priorities Nice to Have Familiarity with AI-enabled GTM tooling (AI SDRs, conversational support, workflow automation) Exposure to identity, security, trust, or developer-facing products Experience working with partners or ecosystem-driven GTM motions Equity compensation Remote working environment Self-managed paid time off 11+ annual company holidays 401(k) Health Care Benefits: Medical, Vision, Dental Wellness benefits: EAP, LifeHealth Online, One Medical, Perkspot Parental leave Pay Scale: $130k-$150k OTE This is a remote role - however, you must be based in the US (US work authorization required)

Manage customer relationships, drive retention and growth, analyze customer data, and collaborate with internal teams to improve processes. | 2-5 years in B2B SaaS customer success or account management, strong communication skills, technical curiosity, and organizational ability. | About us Vouched is the leading AI-powered identity verification platform that securely verifies the identities of both AI agents and humans. Vouched enables enterprises to confidently trust digital interactions. Used by organizations around the world, Vouched verifies millions of human and AI agent identities annually, delivering unmatched speed, accuracy, and regulatory compliance. Overview of the role The Customer Success Manager (CSM) will own relationships across a high-volume book of customer accounts, ranging from startups to larger, more complex customers. You’ll be the face of Vouched for your accounts, helping customers adopt the platform, realize value quickly, and grow their usage over time. This role includes a variable compensation component tied to revenue and retention outcomes. Success in this role comes from strong execution, clear communication, and the ability to identify growth opportunities through customer engagement. This role is ideal for someone with 2–5 years of experience who is: Motivated by clear goals and measurable outcomes Comfortable managing a large number of customer relationships at once Curious about technical products and eager to learn how things work under the hood Organized, proactive, and excited to help shape processes as the company scales Energized by a fast-paced startup environment What you will doCustomer Growth, Retention, and Revenue Own a book of customer accounts and drive retention and expansion through strong engagement and execution Identify growth opportunities based on customer usage, performance trends, and business needs Partner with sales and leadership on expansion conversations when appropriate Be accountable for revenue-related outcomes tied to your book of business Customer Engagement & Execution Lead regular check-ins and business reviews focused on value, outcomes, and next steps Prepare clear notes, follow-ups, and action items after customer interactions Maintain accurate CRM data and follow defined playbooks Data & Product Engagement Pull and analyze customer data (e.g., usage, performance, trends) to inform customer conversations and identify risks or opportunities Build strong product knowledge by learning how the platform works and clearly explaining product behavior and configuration options to customers Grow comfort working with data and lightweight querying tools as part of supporting customers and preparing reviews Triage customer issues and partner with technical teammates on escalations Cross-Functional Collaboration Share structured customer feedback with product and engineering Help identify recurring issues and opportunities to improve documentation and processes Collaborate with internal teams to resolve customer challenges efficiently A bachelor's degree from an accredited four-year college or university. 2-5 years in customer success, account management, or a customer-facing role in B2B SaaS. Strong relationship-building and communication skills, with the ability to engage both business and technical stakeholders. Highly organized and able to manage multiple customer accounts at once. Excited to work in a startup environment — proactive, resourceful, and adaptable. Demonstrated curiosity and willingness to learn technical concepts (APIs, developer docs, data troubleshooting). Preferred Experience writing basic SQL queries or working with analytics tools Familiarity with Snowflake or similar data warehouses Experience supporting SaaS or technical products Exposure to onboarding, implementations, or support workflows Experience in fintech, identity verification, or healthcare technology Ability to work core hours aligned with Pacific / Mountain Time Equity compensation Remote-first environment Flexible PTO and 11+ annual company holidays 401k Medical, dental, and vision coverage Wellness benefits (EAP, LifeHealth Online, One Medical, Perkpot) Paid parental leave Pay scale: $90k-120k OTE This is a remote role - however, you must be based in the US (US work authorization required)

Support GTM execution, build launch infrastructure, connect product and market needs, and drive continuous improvement. | Requires 5+ years in GTM or revenue operations, SaaS or AI experience, and strong cross-functional skills. | At Vouched we are building a powerful identity verification platform to provide worldwide access to life’s most critical services, including healthcare, financial services, rentals, and more. Companies use Vouched to verify identity while onboarding and authenticating users. We make identity verification easy with a combination of machine learning and data checks. Our customers leverage our APIs, integrations, and no-code solution to onboard customers to their systems. What we do • Verify thousands of people every day across multiple countries and industries providing access to critical services • Serve fast-growing startups, unicorns, and large enterprises, with a focus on providing fast, easy integration for developers • Run on a modern cloud infrastructure powered by automated integration and unit testing, provisioning, deployments, monitoring, and notifications • Drive to own the market and deliver a world-changing client and end-user experience We are a small but mighty team looking for people who align with our values and have a strong sense of hustle, creative problem solving, grit and energy to help us scale! We celebrate diversity and are committed to creating an inclusive environment for all employees. As a GTM Operations Manager you will operate in a highly cross-functional role at the intersection of go-to-market execution, product readiness, partner development, and operational scale. You will help build the systems, workflows, and connective tissue required to successfully bring a new AI-native product to market. This role is ideal for someone who thrives in fast-paced environments, brings strong operational judgment, and enjoys translating strategy into execution. Responsibilities Support GTM Execution & Relationship Development • Partner closely with the appropriate stakeholders to support lead generation, outbound outreach, and partner relationship development • Help manage follow-ups, meeting preparation, and relationship pipelines across strategic accounts and ecosystem partners • Build lightweight processes to ensure momentum across high-priority GTM efforts Build Launch and Funnel Infrastructure • Stand up the operational foundation required to launch and scale a new product line, including: • AI SDR workflows and tooling • Customer support motion and escalation paths • Funnel tracking, lifecycle stages, and conversion metrics • Own the day-to-day management of the GTM funnel: inbound, outbound, partner-sourced, and expansion Connect Product, Engineering, and Market Needs • Act as a bridge between engineering execution and market-facing priorities • Ensure roadmap work aligns with what’s required for successful launches, customer adoption, and partner enablement • Translate technical progress into clear GTM-ready deliverables and narratives • Establish a tight voice-of-customer loop by translating insights from prospects, partners, and customers into clear product requirements and GTM priorities Executive Communication & Enablement • Draft executive-level presentations, board-facing materials, and internal updates • Contribute to customer, partner, and industry presentations—both virtual and in-person • Help package product and market insights into clear, compelling messaging Drive Operating Cadence and Continuous Improvement (AI-native emphasis) • Establish repeatable rhythms across pipeline, launch readiness, and cross-functional execution • Own GTM analytics and funnel performance tracking, including instrumentation, conversion metrics, and rapid experimentation to improve pipeline efficiency and launch outcomes. • Identify friction points and proactively improve processes through automation and iteration • Bring an experimentation mindset to GTM: test, learn, refine, scale Qualifications • 5+ years of experience in GTM operations, revenue operations, strategy & operations, or a similar role in a high-growth SaaS or AI-native company • Strong ability to operate as a self-starter in ambiguous, fast-moving environments • Proven track record building operational infrastructure from scratch • Comfort working cross-functionally with engineering, product, sales, and leadership • Excellent written and verbal communication, including executive-level storytelling • High judgment, ownership mentality, and ability to manage multiple priorities Nice to Have • Familiarity with AI-enabled GTM tooling (AI SDRs, conversational support, workflow automation) • Exposure to identity, security, trust, or developer-facing products • Experience working with partners or ecosystem-driven GTM motions • Equity compensation • Remote working environment • Self-managed paid time off • 11+ annual company holidays • 401(k) • Health Care Benefits: Medical, Vision, Dental • Wellness benefits: EAP, LifeHealth Online, One Medical, Perkspot • Parental leave • Pay Scale: $130k-$150k OTE This is a remote role - however, you must be based in the US (US work authorization required)

Manage end-to-end customer onboarding projects, deliver training, provide technical triage and support, collaborate with sales and product teams, and continuously improve onboarding processes. | 5+ years in B2B SaaS implementation or technical account management, proficiency in SQL and APIs, experience delivering customer training, strong project management and communication skills. | About us Vouched is the leading AI-powered identity verification platform that securely verifies the identities of both AI agents and humans. Vouched enables enterprises to confidently trust digital interactions. Used by organizations around the world, Vouched verifies millions of human and AI agent identities annually, delivering unmatched speed, accuracy, and regulatory compliance. Overview of the role The Implementation Manager will own the end-to-end onboarding process for new customers, ensuring fast time-to-value and a seamless customer experience. You’ll be the project driver for implementations — coordinating customers, the Solutions Consultant, and internal stakeholders — while also serving as second-line technical triage for Customer Success and providing backup coverage for support. In addition, you’ll occasionally partner with Sales and Solutions Consultants in pre-sales cycles to provide technical expertise, demo workflows, and guide customers on best practices. A key part of this role is delivering customer training on how to use the Vouched platform and dashboard. You’ll ensure customers not only launch successfully but also feel confident managing their workflows, reporting, and day-to-day use of the product. This role blends structured project management, customer relationship building, technical troubleshooting, training delivery, and pre-sales collaboration. The right person thrives in a startup environment, can manage multiple stakeholders, and knows how to both push projects forward and dive into technical details when needed. What you will do Customer Onboarding & Project Management • Own implementation projects from kickoff to go-live, ensuring customers achieve success quickly. Deliver customer training sessions on the Vouched dashboard and key workflows. • Develop and maintain reusable training materials (decks, recordings, documentation) to scale customer education. Pre-Sales Collaboration • Partner with Sales and Solutions Consultants to provide technical support in customer evaluations and demos. • Guide prospects through platform capabilities, dashboard workflows, and integration considerations. • Serve as a trusted advisor on best practices to ensure smooth transition from pre-sales to implementation. Technical Triage & Support • Act as second-line triage for the Customer Success Managers on customer issues requiring deeper technical investigation. • Run SQL queries (Snowflake or similar) to analyze data and troubleshoot onboarding and post-launch issues. • Read and interpret API documentation and developer references to support integrations and reproduce customer issues. • Document and escalate issues clearly to Product and Engineering when fixes are required. • Participate in support coverage rotation, handling escalated tickets to ensure timely resolution. Cross-Functional Collaboration • Partner closely with Solutions Consultants and Sales during pre-sales, and with Customer Success Managers post-implementation, to ensure a seamless end-to-end customer journey. • Provide structured feedback loops to Product and Engineering on recurring onboarding and support issues. Continuous Improvement • Track and report on onboarding KPIs (e.g., time-to-go-live, implementation success rate, customer health at 30 days). • Build implementation playbooks, training resources, and troubleshooting guides to help scale the team. • Identify opportunities to streamline onboarding and reduce time-to-value. Requirements • 5+ years in customer-facing implementation, technical account management, or project management roles within B2B SaaS. • Strong project management skills — proven track record of managing multiple concurrent implementations. • Technical aptitude: • * Proficiency in SQL (Snowflake or similar). • Comfort with APIs and developer documentation. • Experience triaging technical issues and collaborating with engineering to resolve them. • Experience delivering customer training sessions — comfortable presenting dashboards, workflows, and reporting features to both technical and business users. • Strong customer relationship management skills with both technical and executive stakeholders. • Driver mentality — proactive, decisive, and skilled at managing multiple stakeholders. • Excellent communication skills for simplifying technical topics and influencing across teams. Preferred • Experience in identity verification, fintech, or healthcare SaaS. • Familiarity with support tools (e.g., Zendesk). Benefits • Equity compensation • Remote-first environment • Flexible PTO and 11+ annual company holidays • 401k • Medical, dental, and vision coverage • Wellness benefits (EAP, LifeHealth Online, One Medical, Perkspot) • Paid parental leave • Pay scale: $120-180k OTE This is a remote role - however, you must be based in the US (US work authorization required)