Volunteers of America Northern California & Northern Nevada, Inc.

Develop and implement case management plans to assist veterans in stabilizing permanent housing, maintain client records, coordinate with community agencies, and provide crisis management and resource referrals. | Bachelor’s degree preferred, 3+ years working with homeless or recovery populations preferred, strong communication and organizational skills, CPR/First Aid certification within 90 days, valid CA driver’s license, and ability to work with diverse vulnerable populations. | WHO WE ARE: We are more than a nonprofit organization. We are a ministry of service that includes nearly 400 paid, professional employees dedicated to helping those in need to rebuild their lives and reach their full potential. Founded locally in 1911, the Northern California & Northern Nevada affiliate of Volunteers of America (VOA-NCNN) is one of the largest providers of social services in the region, operating more than 40 programs including housing, employment services, substance abuse, and recovery services to families, individuals, veterans, seniors, and youth. In fact, VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night. OUR MISSION: To change individual lives, instill hope, increase self-worth and facilitate independence through quality housing, employment, and related supportive services. Volunteers of America Northern California & Northern Nevada inspires self-sufficiency, dignity, and hope by providing critical health and human services to thousands of vulnerable individuals and families across Northern California & Northern Nevada. PROGRAM AND LOCATION: VOA-NCNN, a Certified Great Place to Work, is recruiting for a full-time Case Manager for our SSVF team. Funded by the U.S. Department of Veterans Affairs, the Supportive Service for Veteran Families (SSVF) program provides supportive services to very low-income Veteran families living in or transitioning to permanent housing. The program offers eligible Veterans and their families: Case Management Transportation Services Child Care Services Rental Assistance Resources and Referrals The SSVF Case Manager position is a 4x10 schedule. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, sick pay, health, dental, vision, life, and short-term disability insurance coverage. POSITION SUMMARY: Under general supervision, this position is responsible for the development of a case management plan to assist SSVF participants in developing the skills necessary to stabilize in permanent housing. OBJECTIVES/ACTIVITIES: A. Responsible for performing daily work requirements to achieve established objectives of the department. 1. Provide records and services in compliance with SSVF policies, regulatory, and funding source requirements. 2. Maintain positive relationships with program clients, Volunteers of America staff, the Veterans Administration, and all community service agencies. 3. Create and maintain case management files on each participant, including personal information, educational and job skills, short and long-term plans to become self-sufficient, outcomes of all referrals to outside agencies, and documentation of the participant’s progress and assistance in removing obstacles to set goals. 4. Complete a needs assessment with each applicant to assess housing barriers and means to mitigate the obstacles. Assist with debt consolidation and money management in securing disability entitlement as needed and provide assistance in securing all viable income sources. 5. Provide crisis management as needed and mediate conflicts with landlords. 6. Complete SSVF recertification paperwork quarterly or when participant status changes. 7. Complete all discharge paperwork in a timely fashion. 8. Develop Housing Stabilization Plan that meets the client’s goals and assists in fulfilling the plan. 9. Provide resource information and appropriate case planning specific to any participant who has a physical or mental impairment. 10. Assist client in accessing and finding housing 11. Participate in Volunteers of America and outside training sessions. 12. Perform other reasonably related duties as assigned by the Case Manager Supervisor. B. Responsible for assistance with client development. 1. Liaison between clients and community service agencies to meet client needs. 2. Maintain a list of all available community services and providers. 3. Assure a safe, non-judgmental environment for the clients. 4. Maintain positive, professional relationships with clients and staff. 5. Participate in agency and outside training sessions. C. Record keeping and communication. 1. Maintain files on each participant, including all SSVF eligibility information and short- and long-term plans to maintain and improve self-sufficiency. Document progress and assistance in removing obstacles to set goals. Provide routine documentation of coordination and follow-up of all areas. 2. Provide records and services in compliance with agency policies, regulatory, and funding source requirements. 3. Maintain daily, clear, and thorough communication with the Case Manager Supervisor on all areas of responsibility listed in this job description. D. Responsible for all areas of daily program maintenance in compliance with company policies. 1. Document and report all client concerns and/or infractions that can impact the program’s security. 2. Secure approval for exceptions to standard policy. 3. Notify management of potential workflow problems and resource needs necessary to attain performance standards. 4. Adhere to staffing schedules to provide adequate/safe staffing coverage and accomplish program objectives. 5. Perform reasonably related duties as assigned by the Case Manager Supervisor. E. Responsible for self-development. 1. Continually learn and enhance technical and interpersonal skills. 2. Attend staff meetings/assigned training and complete required certifications, i.e., CPR, First Aid, etc. EDUCATION AND EXPERIENCE: A Bachelor’s Degree in Social Work or a related field is preferred. Three years of experience working with the homeless population or experience working in alcohol/drug recovery programs is highly preferred. Active or previous military service is highly preferred. This position requires demonstrated ability in record-keeping, good written and verbal communication skills, and knowledge of problems unique to women, minorities, persons with disabilities, substance abusers, low income, and the general homeless population. This position requires CPR and First Aid training within ninety (90) days of employment date and recertification as necessary, and T.B. testing annually. A valid California driver’s license and the ability to meet the organization’s insurance carrier guidelines are required. SPECIFIC SKILLS REQUIRED: Excellent oral and written communication skills Ability to assist and motivate other people Organizational skills Analytical and decision-making ability Statistical and mathematical skills Computer Skills PHYSICAL REQUIREMENTS: Lift and move up to 20 pounds Stand, walk and sit frequently Able to climb stairs Bend and stoop occasionally USD $29.00 - USD $29.00 /Hr.

The Development Coordinator will help grow fundraising and community engagement efforts by developing business partnerships and securing sponsorships. This role also involves coordinating in-kind donations and supporting donor relations. | Candidates should have two years of experience in outside sales or donor cultivation, with a Bachelor's degree preferred. Strong communication skills and experience with donor databases are essential. | Overview WHO WE ARE: We are more than a nonprofit organization. We are a ministry of service that includes nearly 400 paid, professional employees dedicated to helping those in need to rebuild their lives and reach their full potential. Founded locally in 1911, the Northern California & Northern Nevada affiliate of Volunteers of America (VOA-NCNN) is one of the largest providers of social services in the region, operating more than 40 programs including housing, employment services, substance abuse, and recovery services to families, individuals, veterans, seniors, and youth. In fact, VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night. OUR MISSION: To change individual lives, instill hope, increase self-worth and facilitate independence through quality housing, employment, and related supportive services. Volunteers of America Northern California & Northern Nevada inspires self-sufficiency, dignity, and hope by providing critical health and human services to thousands of vulnerable individuals and families across Northern California & Northern Nevada. PROGRAM AND LOCATION: VOA-NCNN, a Certified Great Place to Work, is recruiting for a full-time Development Coordinator position in Northern Nevada. This position is a hybrid role with some days in the Reno office and some days working from home. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, sick pay, health, dental, vision, life, and short-term disability insurance coverage. Responsibilities POSITION SUMMARY: The Development Coordinator is a motivated, mission-driven professional who will help grow fundraising and community engagement efforts across Northern Nevada. This role focuses on developing business partnerships, securing sponsorships and in-kind donations, and deepening relationships that expand our impact. The ideal candidate is organized, outgoing, and passionate about nonprofit work, with a strong interest in cross-sector collaboration. Working closely with the VP of Development and Marketing and the Reno Major Gifts Officer, this position supports a donor-centered strategy for cultivating companies, businesses, and some individual donors. This is a hybrid role. Occasional travel and evening work may be required. DUTIES AND RESPONSABILITIES A. Partnership Development & Community Engagement (65%)1. Research and identify potential corporate, small business, and community-based partners aligned with our mission.2. Initiate outreach to new prospective partners to explore sponsorship, volunteerism, and in-kind giving opportunities.3. Schedule and attend partnership meetings; prepare materials and assist with presentations as needed.4. Support the cultivation and stewardship of existing business relationships. B. In-Kind Giving & Donor Support (20%)1. Coordinate and track in-kind donations, including inventory management, donor acknowledgments, and reporting.2. Work with program and outreach teams to identify and communicate ongoing in-kind needs (e.g., hygiene kits, food, seasonal items).3. Maintain donor database records and ensure all in-kind and business supporters are properly thanked and recognized. C. Administrative & Event Support (15%)1. Support donor mailings, thank-you letters, and sponsor packets.2. Assist with coordination of fundraising or community events, including sponsorship outreach, volunteer management, and setup.3. Maintain organized files and documentation for all outreach efforts and donations.4. Collaborate across departments to align partnership goals with programmatic needs. Qualifications EQUIVALENT EDUCATION AND EXPERIENCE: Requires two years of proven success in outside sales or identifying, cultivating, soliciting, and stewarding individual donors. A Bachelor’s degree required, however, an additional four years of progressively responsible work experience may be substituted in lieu of the degree. Experience with face-to-face relationship building and solicitation is required. Ability to conduct cold outreach and working with diverse audiences. Experience with soliciting planned gifts is preferred. Experience using Neon One software program is desired. Must have experience using a donor database similar CRM to manage donor relationships, record and build donor interest profiles, and identify opportunities for increased giving. Demonstrated ability in asking for and obtaining financial support. Experience with human services nonprofits is desired. The candidate must have a strong desire to work for an organization dealing with issues unique to homelessness, substance abuse, and mental health. A valid driver’s license and the ability to meet the organization’s insurance guidelines are required. SPECIFIC SKILLS REQUIRED: Excellent oral and written communication Technologically savvy Strong organizational skillsStrong interpersonal skillsAbility to multi-task and to respond quickly and positively to solve unexpected problemsAbility to meet goals and deadlinesAbility to use Microsoft 365 applications Ability to interact professionally with donors and clientsAnalytical and decision-making abilityHighly organized with attention to detail and ability to manage multiple tasks PHYSICAL REQUIREMENTS: Lift and move up to 30 poundsPhysically able to safely maneuver weight distribution for event setups Stand, walk, bend, stoop, and sit frequently Kneel occasionally Pay Range USD $29.00 - USD $31.00 /Hr.