VML

Manage strategy and design phases for customer experiences across digital touchpoints ensuring schedule and budget adherence. | 5-7 years in customer experience design or product development with Agile expertise and proficiency in CX frameworks and customer research. | Who We Are VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney. About WPP WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com. VML is in search of a PROGRAM MANAGER – CX, PRODUCT DEVELOPMENT What you’ll do: Facilitate and proactively manage the strategy and design phases for customer experiences across digital touchpoints, focusing on websites and content. Ensuring initiatives are on schedule, on budget and within scope. Orchestrate & collaborate with cross-functional teams (strategy, design, content, marketing, research) managing day-to-day project schedules, tracking team capacity, coordinating resource assignments, and refining collaborative ways of working to maximize team efficiency and impact. Support customer research activities, including user interviews, usability testing, and surveys, to gather insights and inform design decisions. Develop and document research processes for consistent and scalable application. Manage the creation of user-centered website and content strategies, aligning them with business goals and customer needs. Help establish and document content strategy and governance processes. Lead the development and maintain customer journey maps and other CX artifacts to visualize and optimize the customer experience in partnership with other disciplines. Contribute to building an operational model for ongoing CX measurement and improvement. Drive the design development of user-centered website layouts, digital assets and content. Ensure all final designs align with business goals and customer needs, while helping to establish and document design standards and content governance processes. Participate in quality assurance testing, focusing on the customer experience and identifying areas for improvement. Advocate for the voice of the customer throughout the project lifecycle, contributing to customer-centric solutions. Help embed customer feedback loops into product development processes. Collaborate as an active member of the Delivery team to co-create, optimize, and maintain shared delivery tools, templates, and operational processes, driving continuous improvement and standardizing best practices across the PMO. Who you are: Customer-focused: Passionate about creating positive customer experiences and understanding customer needs. Strong communicator and collaborator: Clearly communicate customer insights and design recommendations to stakeholders. Facilitate effective cross-functional collaboration. Process-oriented problem-solver: Identify and address customer pain points through thoughtful design solutions. Develop and improve operational processes for CX. Organized and detail-oriented: Maintain organization and attention to detail in CX design and implementation, including process documentation. Proficient in CX methodologies and tools: Familiar with customer research methods, journey mapping, service blueprinting, and human-centered design principles. Driven to improve ways of working: Proactive in identifying opportunities to optimize processes and create more efficient and effective workflows. Comfortable in agile environments: confident leading, managing, and facilitating core sprint ceremonies and routines to keep multi-disciplinary teams on track. What you’ll need: 5-7 years of experience in customer experience (CX) design, product development, or a related field: Demonstrated experience applying CX methodologies to digital projects and websites, including experience developing and improving related processes. Practical experience in Agile methodologies: Proven track record working within an agile product lifecycle, with strong comfort levels independently facilitating core sprint ceremonies. Client & Agency partner experience: Demonstrated success working with enterprise-level clients and navigating cross-agency environments. Solid understanding of CX principles and frameworks: Knowledge of Forrester's definition of CX and its implications for website and content development. Experience operationalizing CX principles within a team or organization. Experience with customer research methods and process development: Familiarity with user interviews, usability testing, and surveys. Technical aptitude and process orientation: Understanding of website technologies (HTML/CSS). General familiarity with the technical product lifecycle and navigating handoffs of creative designs to development teams to build. Portfolio showcasing CX projects and process improvements (preferred): Examples of past projects demonstrating your ability to apply CX principles and methodologies, as well as examples of process development or improvement initiatives. Agency experience (preferred, but not required): Experience working within an agency environment or a similar collaborative setting. Loyalty program experience (preferred, but not required): Experience working within a loyalty program or similar setting. The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click WPP Benefits for more details. _ $60,000—$140,000 USD We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. VML is a WPP agency (NYSE: WPP). For more information, please visit www.vml.com, and follow along on Instagram, LinkedIn, and X. When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

Lead retail marketing projects ensuring on-time, on-budget delivery while coordinating internal teams, agencies, and vendors with governance and commercial oversight. | At least 6 years of project management experience in marketing or retail with proficiency in enterprise project management tools and managing complex portfolios. | Who We Are VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney. About WPP WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com. WHO IS GTB? GTB (a VML company) is a global precision-marketing agency, creating ideas that inspire people to act. Founded in 2007 to accelerate performance for the world’s most iconic brands, GTB is part of WPP’s industry-leading network of companies driving creative transformation. GTB works across six continents with offices worldwide. GTB is in search of a Senior Project Manager-Retail Marketing & Incentives We are seeking an experienced and highly organized Senior Project Manager to drive operational and commercial excellence across our retail marketing portfolio. In this role, your primary function will be to lead project management from initial brief through final delivery, ensuring campaigns are executed on time, within scope, and on budget. You will apply your core project management competencies to a dynamic portfolio of initiatives, acting as the operational hub connecting internal marketing teams, agency partners, compliance officers, production vendors, and corporate stakeholders. The ideal candidate excels at structured project planning, cross functional facilitation, commercial governance, multi channel workflow management, and maintaining rigorous quality control across simultaneous tracks of work. What you’ll do: End to End Project Governance & Lifecycle Management Develop, maintain, and enforce master project schedules, milestones, and critical paths for complex retail marketing programs. Manage project scope, track deliverables, identify key dependencies, and proactively mitigate risks or bottlenecks to keep launches on schedule. Own the project margin by tracking out of scope requests, managing budget burn rates, and enforcing commercial governance. Establish centralized status dashboards, project documentation, and reporting cadences to keep senior leadership and cross functional teams informed. Cross Functional Facilitation & Stakeholder Coordination Serve as the primary operational point of contact across internal brand teams, creative agency partners, third party vendors, and corporate account leads. Lead recurring project status meetings, align competing priorities, and foster collaborative communication across all contributing groups. Balance team bandwidth and resource allocations across parallel initiatives to maintain high output without sacrificing accuracy. Monitor team utilisation and capacity, ensuring junior execution tasks are delegated appropriately to protect senior strategic time. Legal, Regulatory & Compliance Routing Manage multi tiered compliance and legal review processes across all campaign assets, ensuring disclosures, brand guidelines, and partner requirements are fully satisfied. Establish clear approval workflows to track feedback, route revisions efficiently, and secure final sign offs prior to production. Production, Logistics & Vendor Oversight Oversee timelines for creative execution, digital asset management, and physical print and fulfillment logistics. Partner closely with print production vendors and distribution centers to monitor proofing, production schedules, inventory allocations, and delivery tracking. Control vendor costs by reviewing estimates against budgets, tracking actuals, and mitigating production overages. Enforce strict quality assurance and proofing standards across all printed materials, direct to consumer pieces, and digital deliverables. Key Business Applications & Workstreams As Senior Project Manager, you will apply the core responsibilities outlined above across three key pieces of business within our retail marketing portfolio: ICI Private Offers (Individual Customer Incentives): Driving project workflows for targeted customer incentive programs across direct mail, email, and digital channels. This includes managing schedules for customer list deployments, creative iterations, and aligning private offer drops with national promotional calendars. Ford Credit Bank Integration: Managing collaborative project timelines and joint marketing initiatives with banking partners. This includes facilitating multi organization approvals, coordinating partner feedback, and keeping cross brand campaigns aligned on schedule. Quarterly Point of Purchase (POP) Kits: Directing project management and milestone oversight for seasonal dealer kit rollouts. This role focuses on maintaining visibility into overarching schedules, ensuring standalone creative and production teams remain aware of critical deadlines, tracking key milestones, and managing the commercial impact of production delays to keep delivery on schedule and on budget. What you’ll need: Experience: 6+ years of project management experience within a marketing agency, corporate marketing department, or retail communications environment. Portfolio Management: Demonstrated success in managing complex, multi track marketing portfolios and driving cross functional accountability. Core Technical Skills: Expertise in enterprise project management tools (e.g., Smartsheet, Asana, Monday.com, Jira). Familiarity with digital asset management (DAM) platforms, automated proofing tools, and print and fulfillment workflows. Core Competencies: Exceptional organizational, scheduling, and risk mitigation skills. Proven ability to manage project budgets, track resource burn, and control vendor costs. Strong interpersonal and communication skills with the ability to manage up, down, and across matrixed teams. Meticulous attention to detail regarding legal disclaimers, brand standards, and production specifications. The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click WPP Benefits for more details. _ $60,000—$140,000 USD We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. VML is a WPP agency (NYSE: WPP). For more information, please visit www.vml.com, and follow along on Instagram, LinkedIn, and X. When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

Bridge portfolio strategy and tactical execution for Amazon operations including strategic advisory and performance analysis. | 5-8 years managing enterprise Amazon accounts with advanced Excel and data presentation skills. | Who We Are VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney. About WPP WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com. About the Role We are seeking a versatile and highly analytical Associate Director, Commerce Operations to join our Amazon squad. In this pivotal role, you will sit between our Retail Services Lead (who drives high-level portfolio strategy) and our Commerce Managers (who execute day-to-day tactical operations). This is a unique hybrid role that requires you to seamlessly flex between strategic planning and deep operational troubleshooting. You will collaborate closely with the Retail Services Lead in translating client business performance into actionable recommendations, provide guidance on Amazon growth priorities, and consult on key initiatives such as promotion strategy, catalog optimization, retail readiness, and supply chain efficiencies. Key Responsibilities Strategic Commerce Leadership Strategic & Commercial Advisory: Provide day-to-day strategic support, bringing commercial context and clarity to complex business results, marketplace trends, and operational issues. Retail Priorities & Planning: Advise on priorities across promotions, content, catalog, availability, and retail execution, delivering proactive recommendations to drive performance and growth. Advanced Amazon Expertise Operational & Catalog Guidance: Guide best practices for catalog setup, product content (PDP optimization, A+ Content, imagery), variation structures, and retail readiness. Operational Audits & Commercial Health: Conduct holistic audits of marketplace operations, analyzing and presenting findings on in-stock availability, PO rejection rates, missed sales, and SKU-level profitability. Collaborative Troubleshooting: Partner with commerce managers to resolve complex operational scenarios, catalog errors, and suppressions, establishing clear escalation paths for platform hurdles. Performance Analysis Data Interpretation & Reporting: Review Amazon performance data to provide strategic interpretation of what is happening, why it matters, and what should happen next. Metric & Goal Synthesis: Connect core retail metrics—such as sales, traffic, conversion, share of search, and buy box performance—directly to broader client business goals. Risk & Driver Analysis: Proactively identify emerging risks and growth opportunities by evaluating retail drivers beyond raw data, including promotional support, content quality, and operational friction. Key Qualifications & Skills Experience: 5-8 years of experience managing enterprise-level Amazon Vendor Central (1P) and Seller Central (3P) accounts, ideally within an agency setting. Commercial Acumen: ability to interpret complex data and turn performance trends into actionable recommendations, leveraging strong commercial judgment to connect Amazon execution to business outcomes and present comfortably to client stakeholders. Technical Amazon Expertise: deep, practical knowledge of Amazon inventory templates, category templates, variation relationships, and the Amazon ticketing ecosystem. Advanced Excel Skills: you must be highly proficient in Microsoft Excel (VLOOKUPs, Pivot Tables, Concatenate, Text-to-Columns) to manipulate large catalog data sets. Data Synthesis & Storytelling: ability to pull raw data (Purchase Orders, Weeks of Cover, Traffic) and turn it into highly visual, executive-ready presentations that highlight "lost opportunities" and clear next steps. The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click WPP Benefits for more details. _ $75,000—$180,000 USD We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. VML is a WPP agency (NYSE: WPP). For more information, please visit www.vml.com, and follow along on Instagram, LinkedIn, and X. When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

Lead research initiatives and strategic planning to develop customer journeys and actionable brand positioning for healthcare clients. | 5-7 years in healthcare market research and strategic planning with expertise in creative briefs and HCP/DTC marketing. | Who We Are VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney. About WPP WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com. About VML Health: VML HEALTH is a global healthcare agency that partners with healthcare clients across a broad definition of health, from high science to wellness and everything in between. It operates fluidly within the VML agency, as a core group of health specialists (a ‘vertical’) that has the benefit of autonomy in management, but with support of non-health expertise. At the heart of health is the story of life – all the highs and lows, ambitions, and possibilities. But facing a health challenge can suddenly pull people away from these stories, knocking them off course. Our purpose is to bridge this gap, bringing people closer to life and all its meaning. We gain a deeper understanding of Healthcare Professionals’ and patients’ needs, behaviors and lived experiences through what we call ‘radical empathy’. VML Health creates connected brands that get to the heart, bringing people closer to the lives they want to live. Get to the heart. Connect for life. What We Are Looking For: A strategic and insightful Director, Strategy and Insights, to lead research initiatives and launch projects. The ideal candidate will have a deep understanding of the healthcare industry, a passion for uncovering consumer insights, and a proven ability to translate complex information into actionable strategies. We seek a collaborative leader who can guide and mentor junior strategists, work effectively with creative teams, and build strong client relationships. What You'll Do: Lead and supervise junior strategists in developing comprehensive customer journeys, uncovering marketing and communication opportunities around key pain points. Guide junior strategists through the research process, from setting clear objectives to selecting appropriate methodologies and ensuring robust analysis. Structure research design to meet project needs and ensure key insights and implications are identified and clearly communicated. Guide junior strategists in developing analytical frameworks and pressure-test their analyses, ensuring actionable implications and recommendations. Craft insights that can unlock behavior changes, inform brand positioning, and drive creative "sparks." Partner with Medical Strategy to develop a deep understanding of mechanisms of action (MOAs), potential benefits, reasons to believe (RTBs), and points of differentiation. Independently craft compelling and differentiated positioning statements. Participate in and lead positioning workshops with clients, effectively communicating complex information and building consensus. Collaborate with the Creative Director and Medical Strategy to prepare background briefing documents that provide context and strategic direction for creative development. Develop workshop proposals, manage logistics, and create engaging materials. Lead junior strategists in formulating objectives, ideating approaches, and developing pre-reads and exercises. Lead all background analyses and research for pitches, generating customer insights and developing compelling story arcs. Prepare critical elements/sections of the pitch deck. Who You Are: A critical and analytical thinker, innovator, and visionary who inspires creativity. A collaborative leader with experience in mentoring and guiding junior strategists. Adept at building strong client relationships based on deep business immersion. Capable of independently drafting creative briefs based on client needs. Highly collaborative and able to work effectively across internal and external stakeholders. Excellent written and verbal communicator. What You'll Need: 5-7 years of experience in market research and strategic planning, with a demonstrated focus on the healthcare industry. Proven experience in leading and managing research projects, from ideation to execution and reporting. Strong analytical and problem-solving skills, with the ability to synthesize complex information and develop actionable insights. Experience in developing customer journeys, identifying pain points, and uncovering customer attitudes and behaviors. Expertise in crafting compelling positioning statements and creative briefs. Excellent communication and presentation skills, with the ability to effectively convey strategic recommendations to clients and internal teams. Proficiency in Microsoft Office Suite, particularly PowerPoint and Excel, for creating presentations and analyzing data. HCP and DTC marketing agency experience. Brand launch experience is preferred. A collaborative and team-oriented approach to work, with the ability to work effectively with cross-functional teams. What We Offer: Passionate, driven people: We champion a culture of people who do extraordinary work. Consciously cultivated culture: We aim to embody the behaviors to build an inclusive community that is in it together, bringing both positivity and active listening into the workplace as we simultaneously strive to empower creative bravery. Competitive benefits: What we offer full-time hires ranges from the full spectrum of group health coverage options (medical, dental, vision) to a generous 401k match (100% dollar-for-dollar match, up to 5% of salary contribution), and a variety of paid time off offerings that reflect our investment in all aspects of your overall life balance and wellness. Growth-minded opportunities: We aim to nurture a culture of real-time feedback, a growth-oriented mindset, and plenty of training opportunities through VML and WPP so you can continue to grow personally and professionally. #vmlhealthcareers The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click WPP Benefits for more details. _ $75,000—$180,000 USD We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. VML is a WPP agency (NYSE: WPP). For more information, please visit www.vml.com, and follow along on Instagram, LinkedIn, and X. When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

Lead cross-functional teams to deliver complex technical programs on time and within budget across the full agile lifecycle. | 7+ years managing agile technical projects with proficiency in Jira and Confluence, SAFe certification preferred. | Who We Are VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney. About WPP WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com. Who we are looking for: VML is seeking a Program Manager with a keen technical focus for one of the Atlanta office’s largest clients. We are looking for an enthusiastic critical thinker/problem solver that understand technical workflows, tools, and platforms. This person also thrives on being engaged at all levels of an agile project. The Program Manager will be able to lead cross-functional teams and direct reports, as well as have oversight across multiple tracks and projects throughout the full agile lifecycle. The role will acutely understand the opportunities and constraints of cross-functional team needs and take responsibility for setting and managing expectations internally and with clients. The role will understand how to manage and negotiate trade-offs to deliver on time, within budget, and against agreed objectives. Program Managers have full management responsibilities, including: scoping, budgeting, burn reporting, project delivery and resource evaluation. The role requires the ability to confidently prioritize business needs, resource management, schedules, and financials to successfully navigate and deliver all aspects of the assignment. What you’ll do: Work | Deliver work that is excellent, on time, on budget, and goes beyond the brief. In addition, oversee the entire delivery and execution of the Program (consisting of multiple projects across tracks). Ability to driving the agile team, deliver results and identify both dependencies and the cascading impacts of delays. Lead resource needs and availability across the office and network, working closely with cross-functional needs, resourcing and department leads, and recruiting. People | Motivate, direct and challenge teams to produce great work. Establish and manage cross-functional teams across different locations that are collaborative, efficient and high-functioning. Increase efficiency across a group of accounts through effective management of staff resourcing. Oversee staff aggregate bandwidth, utilization, and realization rates, as well as retention and employee relations. Provide solutions for additional temporary resources, new business pitch support, and PTO coverage. Process | Establish and manage project/program communication and process. Leverage existing tools and processes to monitor people and progress. Collaborate with the RTE to ensure the right resources are in place to deliver the work. Financials | Responsible for project estimation, planning, execution and profitability. Oversee project managers who execute on detailed project plans and budgets. Collaborate with Delivery leads for resourcing and scoping strategy across portfolio, partnering with finance and account teams. Partner with the Program Director to ensure the team has the right access to tools, talent and training to deliver on the scope. Who you are: Leader | Influences without authority and fosters an environment that adheres to the team’s five cohesion principles. Comfortable communicating and partnering with department leads, tailoring communications based on audience and level (technology, experience, creative, finance, client, and vendor). Builder | Navigates strong collaboration between people, processes and systems. Drives projects and resource management from ambiguity to clarity. Understands digital technologies and trends. Detail Oriented | Sharp attention to detail and a drive for perfection. Excellent problem-solving skills. A Strong Communicator | Excellent communication and analytical skills. Conducts team and client meetings with clear, concise language and leadership acumen. A skilled, creative, confident presenter and negotiator. What you'll need: 7+ years of experience managing agile, technical projects in a professional environment- agency or consulting environment preferred Previous work experience with Azure and GovCloud environments and project focus, highly recommended Proven ability managing direct reports and leading and guiding teams Ability to manage a cross-functional project team of 10+ Familiarity with managing budgets and project finances, as well as multiple workstreams and cross-functional teams Required previous work experience with common project management tools such as Jira, Confluence, Smartsheet, MS Teams, and Miro. Experience with Monday.com preferred Required and proven experience adapting project management methodologies (Agile, Waterfall, Lean, Kanban) to the needs of the project SAFe certified or experience working within the SAFe framework, highly recommended Conscientious and adept at problem-solving through critical thinking Experience leading team and client meetings Excellent analytical skills Ability to flex time management skills based on workload Strong interpersonal communication skills as a team leader and team player Flexibility, initiative, dedication, and the ability to work with minimal supervision. Willingness to travel on occasion for client meetings, trade shows and/or conferences. The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click WPP Benefits for more details. _ $70,000—$140,000 USD We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. VML is a WPP agency (NYSE: WPP). For more information, please visit www.vml.com, and follow along on Instagram, LinkedIn, and X. When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

Lead end-to-end shopper and retail video production programs ensuring timely, budget-compliant delivery and cross-functional alignment. | 4-6 years digital project management in agency environment with deep digital marketing knowledge and project management software proficiency. | Who We Are VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney. About WPP WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com. VML is in search of a SENIOR PROJECT MANAGER – Shopper Video What you’ll do: Lead end-to-end Shopper and Retail video production programs, ensuring projects are delivered on time, within budget, and to the highest quality standards. Drive cross-functional alignment across agency teams team’s by facilitating program reviews, managing stakeholder communications, and resolving risks and roadblocks. Own program planning and execution, including roadmap development, milestone tracking, resource coordination, and overall program health reporting. Oversee the creative production lifecycle, including intake, review cycles, approvals, change management, and third-party or legal review requirements. Ensure quality, compliance, and governance across all video assets, including content availability, usage rights, brand standards, and production processes. Champion operational excellence by leveraging production systems and tools, developing executive-ready communications, and driving continuous process improvements and best practices. Who you are: Excellent communicator: Clearly and concisely communicate project updates, challenges, and solutions to various stakeholders, including clients, internal teams, and vendors. Tailor communication style to the audience. Collaborative leader: Facilitate cross-functional collaboration, lead project teams, and mentor junior members. Proactively identify and resolve conflicts. Agile and adaptable: Thrive in a fast-paced environment, manage multiple projects simultaneously, and adapt to changing priorities and deadlines. Strategic thinker: Proactively identify opportunities to optimize campaigns and improve processes. Think critically and develop innovative solutions. Organized and detail-oriented: Maintain meticulous organization and attention to detail in all aspects of project management, from planning to execution. Proficient in project management tools and software: Expert-level proficiency in project management platforms (e.g., Asana, Trello, Monday.com) and other relevant software. What you’ll need: 4-6 years of experience in digital project management: Demonstrated experience managing digital advertising campaigns across various channels (Paid Digital, Site, Social, Email). Experience with traditional advertising is a plus, but digital expertise is paramount. Proven track record of successful campaign execution: Provide examples of successfully launched and managed campaigns, highlighting key achievements and metrics. Deep understanding of digital marketing principles: Demonstrate a strong understanding of digital media planning, buying, campaign optimization, and performance analysis. Technical proficiency: Familiarity with ad trafficking, creative development processes, QA procedures, and troubleshooting techniques within digital advertising platforms. Strong analytical skills: Ability to analyze campaign data, identify trends, and make data-driven recommendations to optimize performance. Client management experience: Experience building and maintaining strong client relationships, presenting campaign updates, and managing client expectations. Agency experience (required): Experience working within an agency environment and collaborating with various internal teams (Media, CRM, Creative, Account, AdOps, Analytics). The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click WPP Benefits for more details. _ $60,000—$140,000 USD We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. VML is a WPP agency (NYSE: WPP). For more information, please visit www.vml.com, and follow along on Instagram, LinkedIn, and X. When you click "Submit Application", this will send any information you add below to VML. 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