Vizrt

Provide second-line technical support and mentorship for broadcast technology customers. | Bachelor's degree and 3+ years system administration in broadcast environments with Vizrt products. | Summary of Position As part of the Global Customer Success Support team, the Support Engineer is responsible for handling all inbound cases raised by Vizrt customers across the globe. Using technical expertise and product knowledge, the Support Engineer works in partnership with Vizrt customers to ensure timely, high-quality resolutions. Summary of responsibilities A Global Support Engineer will: Accept all inbound customer contacts via phone, chat, email, or the Global Support Portal. Prioritize case workload according to the Global Support priority process. Troubleshoot issues, identify solutions, and work in partnership with customers to ensure timely resolution and customer satisfaction through effective communication. Escalate cases to the appropriate departments when necessary (e.g., Professional Services). Take ownership of individual performance to achieve KPI targets. Adhere to the Global Support Quality Framework. Ensure complete and effectively communicated handovers when appropriate. Proactively manage upward communication with the Global Support leadership team, raising concerns and identifying areas for improvement while recommending appropriate solutions. Proactively share knowledge and expertise with colleagues and management. Attend regular meetings with fellow Global Support Engineers to review common issues and best practices, providing summaries and feedback to the Head of Support. Mentor new team members and support their onboarding through the Vizrt Buddy Program. Attend and contribute to regular support meetings with key accounts, confidently communicating case updates. Act as an escalation point for Level I Support Engineers, coaching and mentoring team members where appropriate. Confidently handle customer conflicts, de-escalate challenging situations, and ensure successful resolution. Attend training sessions on new product offerings and deliver internal knowledge-sharing sessions to the Global Support team. Cover the responsibilities of the Global Support Manager during periods of absence or travel, including coaching, developing, and performance-managing Global Support Engineers. Confidently visit customer sites, review installed systems, identify variances, and provide recommendations for improvement. Participate in Quarterly Business Reviews (QBRs) alongside Sales to provide updates on support performance and customer cases. Take ownership of a personal development plan and actively pursue career growth within the Vizrt Group. College degree or equivalent work experience. 3+ years of system administration experience working in a support role for a broadcast system integrator or software/hardware vendor. Experience in a broadcast studio environment and with equipment such as automation applications, video servers, vision switchers, audio mixers, routers, robotic cameras, and NRCS systems. Good understanding of news studio workflows and video technology. Experience with Windows and network administration. Strong investigation and troubleshooting skills. Experience troubleshooting mission-critical software systems. Experience providing second-line support to customers in a professional manner. Written and spoken English proficiency. Ability to work a flexible shift pattern, including travel, evenings, and weekends. 3+ years of experience with Vizrt Graphics products (Viz Artist, Viz Engine, Pilot Edge, and/or Trio) Across Vizrt, we all work with our shared purpose in mind; to deliver more stories, better told. That is because we believe that stories have the power to impact not just the audience, but the teller as well. A well-crafted and well-delivered story can change the world. We strive and innovate to deliver the best software-defined visual storytelling tools to the world’s storytellers across broadcast, media, public service, enterprise, not-for-profit, education, health, houses of worship, in fact wherever there is a need to educate, entertain or inform. Because that is what stories do, it is why they are important 4 billion humans see the stories that our customers tell every day. So, for us diversity is not an optional objective, it is a simple reality. Our customers’ customers are diverse, our customers are diverse, Vizrt gains strength from being diverse It is true that we hold our diversity to be essential, it is something we constantly nourish and pay attention to, but it is not something we take for granted. We do not tolerate discrimination or harassment. We champion inclusion and we value each other’s stories, and we relish their telling We offer a comprehensive benefits package that includes: Health Insurance: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy Paid Time Off: Generous vacation days, sick leave, and holidays to ensure you have a work-life balance Professional Development: Opportunities for ongoing training Join our team and take advantage of these benefits while working in a dynamic and supportive environment. Recruitment Process Recruiter Screening Team Interview Case Interview Final Interview

Expand NDI's presence in North America by sourcing leads, closing licensing deals, managing sales pipelines, and collaborating cross-functionally to grow market share in video connectivity technology. | Bachelor's degree in a technical field, 5+ years B2B sales experience in semiconductor or hardware/software OEM/ODM environments, familiarity with FPGA and video SoC platforms, knowledge of AV technologies and networking protocols, strong sales and negotiation skills, and willingness to travel. | Are you ready to reshape the world of video connectivity? Join NDI®, the driving force behind the software-defined visual storytelling revolution. As a global leader, we empower millions of users by making video creation and delivery accessible through innovative technology. We are on the lookout for an ambitious Sales Manager to join NDI’s Business Development Team in North America. The NDI team is a high-performing small team united by a desire to change the world of video. Are you ready to join us on this exciting journey? The role We are seeking an entrepreneurial and tech-savvy Sales Manager to expand NDI’s presence in the North American market. In this role, you will be responsible for expanding NDI’s foothold across North America by primarily focusing on the diverse set of OEMs, ODMs and ISVs that can benefit from NDI’s technology. You will be responsible for sourcing leads according to NDI’s goals, converting them to sound commercial deals, and ensuring NDI’s continuous growth within their product portfolios. This role requires a blend of business acumen, sales experience, technical know-how, and an action-oriented mindset. Experience in the world of video products and the semiconductor market is highly valued. As a Sales Manager for North America, your responsibilities will include but not be limited to: Convert a list of OEM, ODM and ISV targets into NDI licensees by sourcing leads or acting on leads generated by NDI’s lead funnel, ensuring significant coverage across the licensees’ product portfolios. Work alongside NDI’s leadership team and Business Development team in defining the best go-to-market strategies to ensure growth in key segments. Collaborate with the legal team for sound commercial agreements. Adapt sales material as needed to communicate effectively NDI’s value propositions to target accounts, influencing their decision to adopt NDI. Negotiate and close licensing and partnership deals according to NDI’s pricing strategies. Develop and sustain long-term relationships with both customers and key ecosystem partners to ensure the continuous adoption of NDI across product lines. Work in coordination with NDI’s product and marketing teams to establish NDI as the clear leader of video over IP technology in the market, bringing insights from the field that can inform the roadmap, positioning, and go-to-market strategies. Attend trade shows across North America and worldwide when needed. Work with NDI’s Inside Sales, Sales Operations and support teams to ensure continuous account management of NDI’s licensees in North America. Manage daily & weekly sales activities: pipelines, forecasts, and closed deals to ensure above-quota results. Education: Bachelor's degree in electrical engineering, Computer Engineering, Computer Science, or a related technical field. Experience: 5+ years in B2B sales or business development, ideally within semiconductor, embedded systems, or hardware/software OEM/ODM environments. Experience with technology licensing is highly valued. Technical Knowledge: Familiarity with FPGA platforms (e.g., Xilinx/AMD, Intel/Altera) and their use in video product development. Understanding of video SoC platforms (e.g., Rockchip, Sigmastar, Allwinner). Knowledge of AV technologies and protocols (e.g., Dolby, Dante AV, Aspeed, SDVoE, HDBaseT, IPMX, SMPTE 2110, USB over IP). Experience with standard compression tools for AV such as H264 and H265 Expertise with basic networking protocols and architectures supporting signal distribution over both LAN and WAN Sales Skills: Proven ability to manage complex sales cycles from lead generation to production ramp. Strong presentation, negotiation, and relationship-building skills. Experience working with OEMs, ODMs, and system integrators across consumer, industrial, or automotive sectors. Personal Attributes: High energy, self-driven, and capable of working independently with a strong sense of ownership. Demonstrates urgency, professionalism, and integrity in all interactions. Effective communicator with the ability to translate technical features into business value. Operational Skills: Proficient in CRM tools and managing multiple accounts simultaneously. Willingness to travel frequently, both domestically and internationally, and to work flexible hours when needed. Measures of Success Pipeline opportunities to contracts Success rate with quotas for Minimum Order Quantities, Total Order Value and Annual new revenue generated Design wins Timelines from design wins to product launches Customer NPS Live our values – Run as One, Keep our Promise and Speed Matters Work From Home Training & Development Paid Time Off Recruitment Process for this role: 1. Recruiter Screening 2. Team Interview 3. Case/ Code assignment 4. Final Interview