Vizrt

Deliver expert technical support by handling customer cases, troubleshooting complex software issues, and ensuring system reliability for customers globally. | Requires 3+ years in system administration or technical support with strong troubleshooting and communication skills, preferably in broadcast/media systems. | As part of the Global Customer Success organization, the Global Support Engineer plays a critical role in maintaining the reliability and performance of Vizrt systems for our customers worldwide. This role focuses on delivering exceptional support through expert troubleshooting, proactive engagement, and close alignment with customer success goals. In addition to traditional support engineer responsibilities, this position emphasizes proactive system validation, training follow-up, risk identification, and customer relationship continuity to ensure consistent operational excellence across the customer lifecycle. Key Responsibilities 1. Technical Support Delivery Handle inbound customer cases via phone, chat, email, or portal, ensuring accurate prioritization and resolution following Vizrt Global Support quality framework. Troubleshoot complex software issues to identify solutions and minimize customer downtime. Strong knowledge of Viz Mosart or equivalent live production software Ability to connect, configure and troubleshoot external equipment connected to the automation system. Including but not limited to Audio, Graphics, Vison mixers, Camera robotics Understanding of end-to-end broadcast/streaming production workflows. Proficient in reading and understanding technical log files in XML or JSON format Collaborate with internal teams such as R&D, Customer Success & Professional Services to resolve deep-level or cross-departmental issues. Ensure complete case documentation, progress tracking, and communication within Salesforce. Take ownership of individual KPIs, quality standards, and development goals within the Global Support Quality Framework. Drive cross-functional improvement initiatives that enhance support efficiency and customer outcomes. Demonstrate initiative in learning new Vizrt products, technologies, and workflows to maintain up-to-date expertise. 2. Extended Support Engagement Participate in 30/60-day proactive check-ins to discuss customer priorities, gather feedback, and identify potential improvement areas. Conduct proactive system audits to confirm installed versions, review system stability, identify misconfigurations, and escalate licensing or documentation gaps. Engage in usage validation by confirming that deployed tools are being actively utilized and performing as expected. Follow up on customer training progress, ensure completion of Viz University courses, and recommend additional learning resources. Maintain visibility of customer status by flagging risks or blockers to Sales, Account Management, or Success teams. Participate in support health monitoring, reviewing ticket history, encouraging NPS completion, and identifying recurring trends. Promote awareness of new releases, features, and managed services opportunities aligned with customer needs. 3. Customer Communication and Relationship Represent Vizrt Support in regular customer calls, reviews, and meetings, including QBRs in partnership with commercial teams. Proactively communicate updates, risks, and recommendations in a clear, structured manner. Manage escalations professionally, restoring confidence and satisfaction through transparent engagement and issue ownership. Collaborate with Marketing or Success teams to identify case-study or testimonial opportunities when customer outcomes are strong. 4. Knowledge Sharing and Team Collaboration Mentor new joiners through the Vizrt support onboarding, providing coaching on tools, processes, and best practices. Contribute to team knowledge bases by documenting troubleshooting techniques and lessons learned. Participate in regular support meetings to share customer insights, identify patterns, and propose process or product improvements. Provide internal product training or feature briefings to the support team following new releases or upgrades. College degree or equivalent work experience 3+ years’ experience in a system administration or technical support role within a broadcast, media, or IT systems integrator environment Strong understanding of live and automated studio workflows, including video servers, automation systems, routers, and newsroom integration 5+ years IT experience with 3+ years Vizrt product experience beneficial Solid knowledge of Windows OS, networking, and system diagnostics Demonstrated ability to troubleshoot mission-critical applications and distributed systems Excellent communication and conflict-resolution skills in a customer-facing environment Proficiency in written and spoken English Availability to work flexible shifts pattern in agreement with line manager Across Vizrt, we all work with our shared purpose in mind; to deliver more stories, better told. That is because we believe that stories have the power to impact not just the audience, but the teller as well. A well-crafted and well-delivered story can change the world. We strive and innovate to deliver the best software-defined visual storytelling tools to the world’s storytellers across broadcast, media, public service, enterprise, not-for-profit, education, health, houses of worship, in fact wherever there is a need to educate, entertain or inform. Because that is what stories do, it is why they are important 4 billion humans see the stories that our customers tell every day. So, for us diversity is not an optional objective, it is a simple reality. Our customers’ customers are diverse, our customers are diverse, Vizrt gains strength from being diverse It is true that we hold our diversity to be essential, it is something we constantly nourish and pay attention to, but it is not something we take for granted. We do not tolerate discrimination or harassment. We champion inclusion and we value each other’s stories, and we relish their telling We offer a comprehensive benefits package that includes: Health Insurance: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy Paid Time Off: Generous vacation days, sick leave, and holidays to ensure you have a work-life balance Professional Development: Opportunities for ongoing training Join our team and take advantage of these benefits while working in a dynamic and supportive environment. Recruitment Process Recruiter Screening Team Interview Case Interview Final Interview

Develop and maintain strategic relationships with key clients, grow revenue, and expand market share in media asset management solutions. | Requires 5+ years in complex B2B sales, experience in media or broadcast industry, and proven success in strategic account growth. | The Strategic Sales Manager, MAM (SSM, MAM) will be primarily responsible for growing, developing, and maintaining strategic relationships with a specific set of Vizrt’s Strategic Accounts, and for developing the business of Media Asset Management. This person will work to identify, understand and satisfy customers' needs, grow demand for Vizrt’s solutions and close opportunities aligned to Vizrt’s quarterly and monthly linearity focus, maintain relationships at all levels, resolve any issues promptly, and consistently deliver a positive customer experience. The SSM, MAM will collaborate with the existing sales account managers, customer success team, and the wider CRO and Marketing organisations to help drive a positive customer experience and satisfaction. The SSM is expected to build long-lasting, profitable relationships with clients, always striving to find the solutions that best fit individual clients' specific needs. The SSM, MAM is primarily responsible for the growth of Vizrt’s Media Asset Management portfolio at strategic customers. Areas of responsibility include growth of sustainable, predictable recurring revenue, retention of baseline revenue, developing and executing strategic account plans designed to add value to the customer relationship and help position Vizrt as the standard for immersive Viewer Experience & Engagement in the verticals of Media & Entertainment, Sports and Enterprise. Strategic objective is to expand Vizrt media solutions’ footprint in these accounts with sales excellence best practices that will provide credibility and customer value. The SSM is also responsible for partnership with the Vizrt Customer Success organization, ensuring that negotiated service levels are achieved and managing the closure of renewals to meet business growth objectives. Tasks and Duties Develop and sustain long-term customer relationships while engaging customers at all levels, including senior levels of the customer organisation. Understand customer business strategy and business case and drive alignment between customer objectives and company capabilities. Develop, implement and drive Strategic Account plans in coordination with the rest of the sales organisation . Grow the annual recurring revenue in a sustainable, predictable, multi-year approach using sales best practices to qualify and close opportunities. Partner with Customer & Solution Advisory Team to guide customers toward measurable business outcomes and help them realise the full value of the Vizrt solutions through simple, business-outcome-focused experiences. Partner with Customer & Solution Advisory Team to gather market intelligence and customer feedback to provide actionable inputs to the company's product management teams. Work with Marketing and Customer & Solution Advisory Team to generate market demand and sustainable 4x pipeline growth. Provide guidance and management of the client through decision-making processes regarding cost-benefit, timelines, operational and change management issues. Ability to explain complex, technical workflows in plain language and tailor the message for Department Heads, Execs or any stakeholder at the customer. Ensure early and ongoing engagement in the customer’s demand identification, evaluation and buying process to partner with them to identify their business needs and tailor solutions to match them. Ensure clients are aware of any changes to offer-related processes and procedures, including operational and business management changes. Oversee the customer life cycle and proactively ensure organisational alignment to drive adoption and usage of Vizrt solutions. Map and maintain relationships with strategic decision-makers across all relevant customer departments. Maintain regular customer status calls with Support org. and professional services. Business Development Responsibilities: Hunt and identify new sales opportunities and focus on providing consultative support by building value proposition for solutions into the prospect. Act as an expert in analyzing customer needs, provide insights, manage expectations and communicate with clarity the Vizrt value proposition and USP. Diligently follow up and manage extensive customer contact including presentations, demonstrations, group meetings and sales calls (touchpoint management). Partner with Demand Operations Team and to constantly evaluate pipeline, develop and execute sales and demand generation campaigns and strategic initiatives to identify opportunities for solution expansion Partner with the Customer & Solution Advisory Team and Marketing to identify up-sell and cross-sell opportunities that offer customer value and expand market share. Understand the competitive landscape in the Media Asset Management for the 3 different verticals providing insight on strategic targets, new emerging players and the shifting rights packages. Operational Responsibilities Drive and track strategic performance metrics and pipeline. Accurately forecast sales opportunities via forecast report. Manage the sales process from lead creation to opportunity identification to closing. Leverage cross-functional company resources to understand customers drivers and maximise sales efforts. Supervision Received This role will require an entrepreneurial, self-starter approach with high energy, execution focus and minimal supervision. The SSM, MAM handles and manages the portfolio according to the defined Strategic Account Plans and new business opportunities under the direction and with the support of the Commercial Director Reporting line Commercial Director Competence Requirements Bachelor/Master's degree in relevant field. 5+ years of experience developing new business, identifying and selling to customer needs utilising a challenger sales approach. Relevant sales experience, including strategic sales, business-to-business sales and/or account management organisation. Proven track record in developing strategic customer partnership and year over year revenue growth. Proficient in English. Previous account management and selling in complex decision-making situations with experience in large complex deal negotiations with a successful track record. Ability to drive a long-term account development strategy with mid-term goals as well as shorter term execution. Demonstrated ability to support multiple product lines in a growing, fast-paced environment. Knowledge of restructuring contract terms and condition relating legal, finance and billing. Ability to work across cross-functional teams to drive results with external and internal stakeholders. Preferred Experience 5+ years of experience selling broadcast hardware and software products within the Media&Entertainment industry including OTT and Digital services Experience in enterprise IT services, MAM, and IP workflows preferred. Highly driven, with passion for excellence in customer service and customer management with a confident assertive style. Experience in Salesforce to track and forecast account activities. Selling in a sales cycle with complex financial data and strong understanding of financials, profitability and cash flow. Across Vizrt, we all work with our shared purpose in mind; to deliver more stories, better told. That is because we believe that stories have the power to impact not just the audience, but the teller as well. A well-crafted and well-delivered story can change the world. We strive and innovate to deliver the best software-defined visual storytelling tools to the world’s storytellers across broadcast, media, public service, enterprise, not-for-profit, education, health, houses of worship, in fact wherever there is a need to educate, entertain or inform. Because that is what stories do, it is why they are important 4 billion humans see the stories that our customers tell every day. So, for us diversity is not an optional objective, it is a simple reality. Our customers’ customers are diverse, our customers are diverse, Vizrt gains strength from being diverse It is true that we hold our diversity to be essential, it is something we constantly nourish and pay attention to, but it is not something we take for granted. We do not tolerate discrimination or harassment. We champion inclusion and we value each other’s stories, and we relish their telling We offer a comprehensive benefits package that includes: Health Insurance: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy Paid Time Off: Generous vacation days, sick leave, and holidays to ensure you have a work-life balance Professional Development: Opportunities for ongoing training Join our team and take advantage of these benefits while working in a dynamic and supportive environment. Recruitment Process Recruiter Screening Team Interview Case Interview Final Interview

Expand NDI's presence in North America by sourcing leads, closing licensing deals, managing sales pipelines, and collaborating cross-functionally to grow market share in video connectivity technology. | Bachelor's degree in a technical field, 5+ years B2B sales experience in semiconductor or hardware/software OEM/ODM environments, familiarity with FPGA and video SoC platforms, knowledge of AV technologies and networking protocols, strong sales and negotiation skills, and willingness to travel. | Are you ready to reshape the world of video connectivity? Join NDI®, the driving force behind the software-defined visual storytelling revolution. As a global leader, we empower millions of users by making video creation and delivery accessible through innovative technology. We are on the lookout for an ambitious Sales Manager to join NDI’s Business Development Team in North America. The NDI team is a high-performing small team united by a desire to change the world of video. Are you ready to join us on this exciting journey? The role We are seeking an entrepreneurial and tech-savvy Sales Manager to expand NDI’s presence in the North American market. In this role, you will be responsible for expanding NDI’s foothold across North America by primarily focusing on the diverse set of OEMs, ODMs and ISVs that can benefit from NDI’s technology. You will be responsible for sourcing leads according to NDI’s goals, converting them to sound commercial deals, and ensuring NDI’s continuous growth within their product portfolios. This role requires a blend of business acumen, sales experience, technical know-how, and an action-oriented mindset. Experience in the world of video products and the semiconductor market is highly valued. As a Sales Manager for North America, your responsibilities will include but not be limited to: Convert a list of OEM, ODM and ISV targets into NDI licensees by sourcing leads or acting on leads generated by NDI’s lead funnel, ensuring significant coverage across the licensees’ product portfolios. Work alongside NDI’s leadership team and Business Development team in defining the best go-to-market strategies to ensure growth in key segments. Collaborate with the legal team for sound commercial agreements. Adapt sales material as needed to communicate effectively NDI’s value propositions to target accounts, influencing their decision to adopt NDI. Negotiate and close licensing and partnership deals according to NDI’s pricing strategies. Develop and sustain long-term relationships with both customers and key ecosystem partners to ensure the continuous adoption of NDI across product lines. Work in coordination with NDI’s product and marketing teams to establish NDI as the clear leader of video over IP technology in the market, bringing insights from the field that can inform the roadmap, positioning, and go-to-market strategies. Attend trade shows across North America and worldwide when needed. Work with NDI’s Inside Sales, Sales Operations and support teams to ensure continuous account management of NDI’s licensees in North America. Manage daily & weekly sales activities: pipelines, forecasts, and closed deals to ensure above-quota results. Education: Bachelor's degree in electrical engineering, Computer Engineering, Computer Science, or a related technical field. Experience: 5+ years in B2B sales or business development, ideally within semiconductor, embedded systems, or hardware/software OEM/ODM environments. Experience with technology licensing is highly valued. Technical Knowledge: Familiarity with FPGA platforms (e.g., Xilinx/AMD, Intel/Altera) and their use in video product development. Understanding of video SoC platforms (e.g., Rockchip, Sigmastar, Allwinner). Knowledge of AV technologies and protocols (e.g., Dolby, Dante AV, Aspeed, SDVoE, HDBaseT, IPMX, SMPTE 2110, USB over IP). Experience with standard compression tools for AV such as H264 and H265 Expertise with basic networking protocols and architectures supporting signal distribution over both LAN and WAN Sales Skills: Proven ability to manage complex sales cycles from lead generation to production ramp. Strong presentation, negotiation, and relationship-building skills. Experience working with OEMs, ODMs, and system integrators across consumer, industrial, or automotive sectors. Personal Attributes: High energy, self-driven, and capable of working independently with a strong sense of ownership. Demonstrates urgency, professionalism, and integrity in all interactions. Effective communicator with the ability to translate technical features into business value. Operational Skills: Proficient in CRM tools and managing multiple accounts simultaneously. Willingness to travel frequently, both domestically and internationally, and to work flexible hours when needed. Measures of Success Pipeline opportunities to contracts Success rate with quotas for Minimum Order Quantities, Total Order Value and Annual new revenue generated Design wins Timelines from design wins to product launches Customer NPS Live our values – Run as One, Keep our Promise and Speed Matters Work From Home Training & Development Paid Time Off Recruitment Process for this role: 1. Recruiter Screening 2. Team Interview 3. Case/ Code assignment 4. Final Interview