Viz.ai

Provide first-line technical support and manage employee lifecycle with security compliance in a hybrid organization. | 4-6 years IT experience in SaaS with proficiency in Windows, macOS, and endpoint management tools, plus independent work capability. | About Viz.ai Viz.ai is the leader in building and deploying AI-powered Care Pathways and helping doctors do their work. The Viz Platform is deployed in 2,000 hospitals across the United States and trusted by many of the leading life sciences companies. The platform uniquely combines real-time, multimodal clinical data with deep clinician engagement to detect disease earlier, coordinate care teams, and help ensure patients receive the right treatment faster. Viz.ai was the first company to be awarded CMS reimbursement for AI and is ranked the #1 Healthcare AI Platform by hospitals and health systems in the Black Book Research survey. For more information, visit Viz.ai. The Role: The Senior IT Specialist serves as the first line of support for all internal technical issues across the organization. This role is responsible for providing timely, hands-on assistance to employees experiencing hardware, software, networking, and application-related challenges. The specialist will manage service tickets, execute onboarding/offboarding tasks, and collaborate with cross-functional teams to ensure systems are secure, compliant, and optimized for performance. With a strong focus on customer service, the Senior IT Specialist contributes to a reliable and efficient IT environment by anticipating problems, improving support processes, and maintaining infrastructure tools such as Okta, Intune, and Jamf. This position is crucial in supporting business continuity and ensuring a seamless user experience across our hybrid work environment. Responsibilities: Troubleshoot and resolve issues related to hardware, software, network connectivity, and enterprise applications. Triage and manage incoming IT support tickets; escalate issues when necessary to appropriate teams. Install, configure, and maintain computers, peripherals, and software for employees. Support employee lifecycle processes including IT onboarding and offboarding (user provisioning, hardware setup, software deployment). Manage user access and permissions across systems and applications, ensuring proper role-based access control. Follow up with employees to ensure satisfactory issue resolution and maintain high levels of end-user satisfaction. Collaborate with Security, Engineering, and Operations teams to ensure IT systems are secure, compliant, and aligned with organizational policies. Implement and manage endpoint management tools (e.g., Intune, Jamf) to monitor and maintain device health and compliance. Administer identity and access management tools such as Okta. Contribute to IT documentation, process improvements, and internal knowledge base development. Qualifications: 4-6 years of experience in an IT/SaaS company Strong knowledge of Windows and macOS systems, networking fundamentals, and SaaS applications. Hands-on experience with identity and access management (Okta) and endpoint management tools (Intune, Jamf). Skilled in troubleshooting hardware, software, and network issues across distributed environments. Familiarity with IT onboarding/offboarding, user provisioning, and asset setup. Ability to work independently in a global work environment, prioritize tasks, and collaborate effectively with cross-functional teams. Service-oriented mindset with a strong focus on user experience and issue resolution. Adaptability in fast-paced environments with a proactive approach to process improvement. Attention to detail and accountability in managing systems, documentation, and compliance. Knowledge of cloud security best practices and infrastructure as code is a plus. What success looks like: Within 3 Months Demonstrates strong grasp of Viz.ai’s IT environment, tools (Okta, Intune, Jamf), processes, and support workflows. Resolves day-to-day tickets independently with minimal guidance and escalates appropriately. Delivers a smooth onboarding experience for new hires. Builds trust with end-users through reliable, responsive, and clear communication. Gains basic familiarity with Viz business and products. Within 6 Months Independently manages a full range of support cases, including more complex or cross-functional ones. Identifies recurring issues and proposes improvements to reduce ticket volume and improve employee experience. Maintains consistent onboarding/offboarding processes with full ownership and accountability. Supports meeting room tech and AV systems with minimal incidents. Contributes updates to IT documentation and knowledge base to support team scalability. Within 9 Months Serves as a go-to resource for complex troubleshooting and escalation management. Leads or owns small IT improvement initiatives (e.g., new tool rollouts, automation projects). Demonstrates proactive ownership over system compliance, device health, and access hygiene. Contributes to maintaining a high-performing, employee-friendly IT environment across Israel and the US. Why should you join us? If you are looking to make an impact, we are mission-driven and are making a difference in peoples’ lives every day. If you want to be a part of an amazing team , our people are the heart of everything we do. If you are a self-starter and naturally motivated, our work is driven by curiosity, innovation and team collaboration which allows us to leverage our skills immeasurably. We are a remote-first company across the U.S. and EU, with a team in Tel Aviv operating in a flexible hybrid model, conveniently located near a train line. Viz.ai is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided. In the U.S., Viz offers competitive benefits, including medical, dental, vision, 401(k), generous vacation, and additional benefits to full-time employees. Viz.ai is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis prohibited by federal, state, or local law. Employees in Israel are offered a comprehensive benefits package, including, among others: dental insurance, performance-based bonuses, a Cibus meal allowance, meals at the office, and more. If you’re applying for a position in San Francisco, please review the San Francisco Fair Chance Ordinance guidelines applicable in your area. #LI: GH1 #LI: remote

Manage and optimize marketing campaigns and infrastructure to drive qualified demand and align with business priorities. | 2-4 years experience in demand generation or digital marketing with hands-on marketing automation and CRM integration skills. | About Viz.ai Viz.ai is the leader in building and deploying AI-powered Care Pathways and helping doctors do their work. The Viz Platform is deployed in 2,000 hospitals across the United States and trusted by many of the leading life sciences companies. The platform uniquely combines real-time, multimodal clinical data with deep clinician engagement to detect disease earlier, coordinate care teams, and help ensure patients receive the right treatment faster. Viz.ai was the first company to be awarded CMS reimbursement for AI and is ranked the #1 Healthcare AI Platform by hospitals and health systems in the Black Book Research survey. For more information, visit Viz.ai. The Role: Viz.ai is looking for a demand generation marketer who thinks like an engineer — someone who designs systems, not just campaigns. This role is for a builder: someone who sees a manual process and immediately starts sketching a better one, who treats every campaign as an experiment with something to learn, and who is genuinely excited about what AI can unlock in marketing. Reporting to the Associate Director of Demand Generation, you'll own campaign execution while actively improving the infrastructure behind it — from automation logic and lead flows to AI-assisted workflows and performance frameworks. The role partners closely with commercial teams, product marketing and cross functional teams to drive awareness and generate qualified demand across healthcare stakeholders, with a clear line of sight from campaign activity to revenue impact. If you're the kind of person who's already tinkering with AI agents, building prompts in your spare time, or wondering how to eliminate the next repetitive task, this role was designed for you. You will: Build, launch, and continuously improve campaigns within the marketing automation platform, including emails, forms, lists, and repeatable workflows Execute multi-channel demand generation campaigns including email nurtures, webinars, paid media, content syndication, and field marketing programs while documenting and refining the processes behind each Support marketing operations including campaign tracking, lead flow, data hygiene, and CRM alignment Support execution of account-based marketing (ABM) initiatives, including audience segmentation, campaign setup, and coordination with sales across target account lists Design and run structured tests across channels, audiences, and messaging — forming hypotheses, measuring results, and implementing what works Collaborate with product marketing, brand, and sales teams to align campaigns with messaging and commercial priorities Apply AI tools (including Claude, ChatGPT, and others) to accelerate content development, campaign analysis, audience research, and operational tasks What success looks like: Within 30-60 days, you independently manage campaign builds and launches in the marketing automation platform following established processes and best practices Campaigns are consistently tracked and measured, with clean and reliable data flowing through marketing automation and CRM systems You contribute to monthly KPI reporting by identifying trends and supporting optimization across reach, engagement, and funnel metrics Cross-functional partners describe you as proactive, reliable, and someone who makes processes better just by being involved AI tools are embedded in your daily work: you're using them to move faster, think more clearly, and reduce repetitive tasks Within 90 days, you've ramped up on existing workflows and identified at least two candidates for automation or AI-assisted improvement We are looking for: 2–4 years of experience supporting or managing demand generation or digital marketing campaigns, preferably in healthcare, health tech, or life sciences Hands-on experience with marketing automation platforms (Pardot preferred), including campaign setup, email execution, list management. You don't just use the tools, you understand how they work and how to push them further Comfort with marketing operations fundamentals, including lead routing, campaign tracking, data hygiene, and CRM integration Strong enough with ABM concepts to execute and iterate on audience segmentation and sales-aligned programs Ability to manage multiple campaigns and deadlines in a fast-paced environment with strong attention to detail A data-driven mindset with the ability to interpret campaign performance and support reporting on funnel metrics and KPIs Strong organizational and project management skills across campaigns and systems Experience using AI tools such as ChatGPT or Gemini, or a demonstrated willingness to adopt them to improve efficiency in research, content development, and campaign execution. You're curious about building agents and automations, not just prompting Why should you join us? If you are looking to make an impact -join our mission. If you want to be a part of an amazing team -our people are the heart of everything we do. If you are a self-starter and naturally motivated. Why should you join us? If you are looking to make an impact, we are mission-driven and are making a difference in peoples’ lives every day. If you want to be a part of an amazing team , our people are the heart of everything we do. If you are a self-starter and naturally motivated, our work is driven by curiosity, innovation and team collaboration which allows us to leverage our skills immeasurably. We are a remote-first company across the U.S. and EU, with a team in Tel Aviv operating in a flexible hybrid model, conveniently located near a train line. Viz.ai is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided. In the U.S., Viz offers competitive benefits, including medical, dental, vision, 401(k), generous vacation, and additional benefits to full-time employees. Viz.ai is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis prohibited by federal, state, or local law. Employees in Israel are offered a comprehensive benefits package, including, among others: dental insurance, performance-based bonuses, a Cibus meal allowance, meals at the office, and more. If you’re applying for a position in San Francisco, please review the San Francisco Fair Chance Ordinance guidelines applicable in your area. #LI: GH1 #LI: remote

Serve as the primary contact for healthcare clients to optimize use of Viz.ai technology, drive engagement, provide training, and support contract renewals and expansion. | 8+ years in customer success, sales, or marketing in healthcare or clinical experience, strong US healthcare system knowledge, excellent communication, AI tool proficiency, and willingness to travel. | Description: • The Customer Success Manager is responsible for serving as a trusted advisor to our clients by understanding the intricacies of their program and creating a plan to leverage the use of the Viz.ai technology to coordinate care. • The CSM is responsible for expanding the utilization of the platform, including new modules, within the health system and is the connection point between our customers and the Viz internal team. • You will: Serve as the primary contact and a trusted partner for our customers with strong relationships across each care team, administration and the C-Suite • Monitor and optimize the customer’s experience to exceed expectations and deliver meaningful results, including monitoring engagement and utilization data and implementing solutions to ensure our product’s stickiness • Provide ongoing training to Users and work closely with the clinical team to continuously optimize the workflow and ensure all specialties are using the application • Build and execute a business plan to help the customer achieve their Measures of Success and appreciate improvement in clinical, financial and operational outcomes • Drive contract renewals, expansion into new sites and highlight new products of interest for customers, partnering with the sales team to expand the business and increase revenue per account Requirements: • Minimum 8+ years in a Customer Success, Sales or Marketing role in the healthcare industry OR clinical experience (radiology, neuroscience, cardiology) • Strong knowledge of US healthcare systems • Outstanding track record of working with customers • Very strong verbal and written communication skills • AI Native: You treat AI as a core part of your workflow, using tools like ChatGPT to enhance productivity and output. • Ability to travel (40-50%) Benefits: • Medical, dental, vision • 401k • Generous vacation • Other great benefits to full-time employees