Viz.ai

Serve as the primary contact for healthcare clients to optimize use of Viz.ai technology, drive engagement, provide training, and support contract renewals and expansion. | 8+ years in customer success, sales, or marketing in healthcare or clinical experience, strong US healthcare system knowledge, excellent communication, AI tool proficiency, and willingness to travel. | Description: • The Customer Success Manager is responsible for serving as a trusted advisor to our clients by understanding the intricacies of their program and creating a plan to leverage the use of the Viz.ai technology to coordinate care. • The CSM is responsible for expanding the utilization of the platform, including new modules, within the health system and is the connection point between our customers and the Viz internal team. • You will: Serve as the primary contact and a trusted partner for our customers with strong relationships across each care team, administration and the C-Suite • Monitor and optimize the customer’s experience to exceed expectations and deliver meaningful results, including monitoring engagement and utilization data and implementing solutions to ensure our product’s stickiness • Provide ongoing training to Users and work closely with the clinical team to continuously optimize the workflow and ensure all specialties are using the application • Build and execute a business plan to help the customer achieve their Measures of Success and appreciate improvement in clinical, financial and operational outcomes • Drive contract renewals, expansion into new sites and highlight new products of interest for customers, partnering with the sales team to expand the business and increase revenue per account Requirements: • Minimum 8+ years in a Customer Success, Sales or Marketing role in the healthcare industry OR clinical experience (radiology, neuroscience, cardiology) • Strong knowledge of US healthcare systems • Outstanding track record of working with customers • Very strong verbal and written communication skills • AI Native: You treat AI as a core part of your workflow, using tools like ChatGPT to enhance productivity and output. • Ability to travel (40-50%) Benefits: • Medical, dental, vision • 401k • Generous vacation • Other great benefits to full-time employees

Lead business and go-to-market strategies, develop channel partnerships, refine pricing and revenue models, and collaborate with sales and marketing to drive growth in the life sciences commercial space. | At least 5 years in Pharma commercial marketing or advertising, strong network in Pharma marketing/media, experience with business models and pricing strategy, excellent communication and collaboration skills, and ideally an MBA. | About Viz.ai Viz.ai is the pioneer in the use of AI algorithms and machine learning to increase the speed of diagnosis and care across 1,800+ hospitals and health systems in the U.S. and Europe. The AI-powered Viz.ai OneTM is an intelligent care coordination solution that identifies more patients with a suspected disease, informs critical decisions at the point of care, and optimizes care pathways and helps improve outcomes. Backed by real-world clinical evidence, Viz.ai One delivers significant value to patients, providers, and pharmaceutical and medical device companies. The Role: We’re looking for a strategic, entrepreneurial Life Sciences Commercial Strategy & Go-to-Market Lead to help shape our business model, lead key channel partnerships, and elevate our position in Life Sciences. This is a high-impact role for someone who thrives at the intersection of strategy, partnerships, and commercial execution. You’ll work closely with senior leadership to refine and lead business and go-to-market strategies, while developing external relationships that drive growth and influence. You will: Serve as a strategic partner to leadership on business model design, pricing strategy, and commercial innovationBuild and evolve pricing and revenue models across Viz’s life sciences offerings Proactively identify and lead high-value partnerships with channel partners, marketing agencies, and commercial collaborators in the life sciences space. Manage cross-functional initiatives that improve our positioning and offering for Pharma commercial teams. Develop and execute thought leadership initiatives—industry content, speaking opportunities, and more. Track market trends, customer insights, and competitive dynamics to inform strategy. Collaborate with Sales and Marketing to refine messaging, positioning, and value propositions for Pharma audiences. Support go-to-market planning including segmentation, messaging, and enablement. Contribute to strategic planning and growth initiatives across the company. Treat AI as a core part of your workflow, using tools like ChatGPT to enhance productivity and output. What success looks like: You’ve refined and implemented a business and pricing model that aligns with market value and buyer needs Our go-to-market strategy is sharper, more differentiated, and tied to measurable outcomes You’re able to quickly build and sustain external relationships that drive new growth avenues for Viz.ai in the Life Sciences space You’ve driven growth through at least one new channel or strategic partnership in year 1 Sales and marketing teams feel supported with insights and frameworks that accelerate execution Commercial teams feel confident articulating our value to Pharma marketers and decision-makers You’ve built influence and credibility with internal and external stakeholdersStrategy and commercial execution are meaningfully more aligned because of your work. We are looking for: A team player with a strong “can-do” mentality and entrepreneurial mindset At least 5 years of experience in the Pharma commercial space, ideally in marketing and advertising Strong network within Pharma marketing and/or media agencies Highly analytical and goal-oriented—comfortable with numbers and strategic tradeoffs Experience refining business models, pricing, or commercial strategy Strong communicator and cross-functional collaborator Experience in a fast-growth or startup environment MBA from a top-tier program is a plus Why should you join us? You’ll be joining a fast-moving company at the forefront of innovation in Pharma marketing. You’ll have a seat at the table to shape how we scale, go to market, and engage the industry—while working with a passionate, mission-driven team. If you’re looking to drive real impact and bring bold thinking to a space ready for transformation, we’d love to talk. Viz offers competitive benefits, including medical, dental, vision, 401k, generous vacation, and other great benefits to full-time employees. Viz.ai is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. As part of our commitment to health and safety, we require Viz.ai employees to be fully vaccinated before any in-person meetings unless you are exempt. Base salary range: $200,000 - $230,000 Total compensation includes base salary + bonus + options #LI: GH1 #LI: remote