Vitality Group International, Inc.

Provide inbound phone support, resolve customer inquiries, escalate issues, educate customers on programs, and report on process improvements. | High school diploma required, 1-2 years customer service preferred, strong communication and organizational skills needed. | We are looking for a Customer Care Support Specialist who will be responsible for providing excellent customer service support by quickly and accurately processing and directing submissions verbally. • Support inbound telephonic phone calls from members • Provide over the phone support • Specialize in first call resolution performance • Effectively manage and respond to inquiries as they are sent to you by customers • Submit requests to the proper departments to prevent recurring issues • Ensure rapid response and resolution of escalated inquiries • Maintain and continue to develop knowledge of the Vitality program and identify areas in need of improvement to better our members’ experience • Identify problems or gaps within current processes and help devise creative solutions to them • Track, analyze and report on improvements to current processes • Communicate verbally and/or in writing to both internal and external audiences. Key components of effective communication will include but not limited to: • Understanding your audience and its needs • Anticipating and preparing for the next questions your audience will ask • Properly positioning the information you are sharing • Understanding the impact of the information you are sharing • Communicate within operations any issues or concerns that arise. This includes loading tickets to ensure system related issues are addressed • Educate customers on the program as well as navigation of the website • Capture submitted events • Other duties as assigned Pay $16.50/hour • Effective communication skills • Strong organization skills • Ability to manage multiple priorities • Customer focused and responsive • High School Diploma Preferred • Bachelors degree • 1-2 years of customer service experience • Health or wellness background • Medical, Dental & Vision plans • 401(k) with company match • Company paid Life Insurance (Basic, Voluntary & AD&D) • Company paid Short Term & Long Term Disability • Paid Time Off (Vacation, Sick & Public Holidays) • 100% Paid Family Leave (Maternity/Paternity) • Wellness Resources

The Support Analyst is responsible for identifying, investigating, managing, and resolving production issues across all Vitality offerings quickly and efficiently. This role requires collaboration with members across the organization to drive issues and provide information to appropriate parties. | Candidates should have customer/member servicing experience and knowledge of Vitality products, along with 2 years of experience in a fast-paced technical support environment. Excellent analytical, communication, and writing skills are essential, along with a working knowledge of Microsoft Office tools. | The Support Analyst is responsible for identifying, investigating, managing, and resolving production issues across all Vitality offerings quickly and efficiently. The ability to collaborate with members across the organization is incredibly important and required to drive issues and provide information to appropriate parties.​ Responsibilities ​Responding to, and regularly providing updates to, open Support SubTasks with the objective of meeting SLAs. ​Working with internal teams and resources to understand and communicate expected behaviour from Vitality systems. ​Providing communication to stakeholders during escalated defect resolutions. ​Triaging incoming Support tickets and identifying priority of investigations. ​Writing detailed tickets for internal development teams with the objective of Support Defects / Hardening Initiatives being routed through the software development process. Other duties as assigned Pay = $55,000.00/year Customer / Member servicing experience and knowledge of Vitality Products 2 years experience working in a fast-paced, high-pressure, technical support environment Excellent analytical, communication, and writing skills In-depth understanding of Vitality’s programs Working knowledge of Microsoft office tool suite Preferred Bachelor’s degree in business or technical field STRONGLY prefer VG Customer Care Experience Experience managing escalated investigations with white glove clients and internal stakeholders Knowledge of SQL, ServiceNow, Web Application Administration including HTML, JAVA, and Content Management Systems Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Parental Leave Short Term & Long Term Disability Training & Development Hybrid Work Catered Food & Snacks Wellness Resources

The Customer Care Support Specialist will provide excellent customer service support by processing and directing submissions. They will manage inquiries, ensure rapid response to escalated issues, and educate customers on the program and website navigation. | A High School Diploma is required, with a preference for a Bachelor's degree. Candidates should have 1-2 years of customer service experience, ideally with a health or wellness background. | We are looking for a Customer Care Support Specialist who will be responsible for providing excellent customer service support by quickly and accurately processing and directing submissions verbally. Support inbound telephonic phone calls from members Provide over the phone support Specialize in first call resolution performance Effectively manage and respond to inquiries as they are sent to you by customers Submit requests to the proper departments to prevent recurring issues Ensure rapid response and resolution of escalated inquiries Maintain and continue to develop knowledge of the Vitality program and identify areas in need of improvement to better our members’ experience Identify problems or gaps within current processes and help devise creative solutions to them Track, analyze and report on improvements to current processes Communicate verbally and/or in writing to both internal and external audiences. Key components of effective communication will include but not limited to: Understanding your audience and its needs Anticipating and preparing for the next questions your audience will ask Properly positioning the information you are sharing Understanding the impact of the information you are sharing Communicate within operations any issues or concerns that arise. This includes loading tickets to ensure system related issues are addressed Educate customers on the program as well as navigation of the website Capture submitted events Other duties as assigned Pay $16.50/hour Effective communication skills Strong organization skills Ability to manage multiple priorities Customer focused and responsive High School Diploma Preferred Bachelors degree 1-2 years of customer service experience Health or wellness background Medical, Dental & Vision plans 401(k) with company match Company paid Life Insurance (Basic, Voluntary & AD&D) Company paid Short Term & Long Term Disability Paid Time Off (Vacation, Sick & Public Holidays) 100% Paid Family Leave (Maternity/Paternity) Wellness Resources

The Customer Care Support Specialist will provide excellent customer service support by processing and directing submissions. Responsibilities include managing inbound calls, ensuring rapid response to inquiries, and educating customers on the program. | A high school diploma is required, with a preference for a bachelor's degree. Candidates should have 1-2 years of customer service experience, ideally in health or wellness. | We are looking for a Customer Care Support Specialist who will be responsible for providing excellent customer service support by quickly and accurately processing and directing submissions verbally. Support inbound telephonic phone calls from members Provide over the phone support Specialize in first call resolution performance Effectively manage and respond to inquiries as they are sent to you by customers Submit requests to the proper departments to prevent recurring issues Ensure rapid response and resolution of escalated inquiries Maintain and continue to develop knowledge of the Vitality program and identify areas in need of improvement to better our members’ experience Identify problems or gaps within current processes and help devise creative solutions to them Track, analyze and report on improvements to current processes Communicate verbally and/or in writing to both internal and external audiences. Key components of effective communication will include but not limited to: Understanding your audience and its needs Anticipating and preparing for the next questions your audience will ask Properly positioning the information you are sharing Understanding the impact of the information you are sharing Communicate within operations any issues or concerns that arise. This includes loading tickets to ensure system related issues are addressed Educate customers on the program as well as navigation of the website Capture submitted events Other duties as assigned Pay $16.50/hour Effective communication skills Strong organization skills Ability to manage multiple priorities Customer focused and responsive High School Diploma Preferred Bachelors degree 1-2 years of customer service experience Health or wellness background Medical, Dental & Vision plans 401(k) with company match Company paid Life Insurance (Basic, Voluntary & AD&D) Company paid Short Term & Long Term Disability Paid Time Off (Vacation, Sick & Public Holidays) 100% Paid Family Leave (Maternity/Paternity) Wellness Resources

The Customer Care Support Specialist will provide excellent customer service support by processing and directing submissions. Responsibilities include managing inquiries, ensuring rapid response to escalated issues, and educating customers on the program. | A high school diploma is required, with a preference for a bachelor's degree. Candidates should have 1-2 years of customer service experience, ideally in health or wellness. | We are looking for a Customer Care Support Specialist who will be responsible for providing excellent customer service support by quickly and accurately processing and directing submissions verbally. Support inbound telephonic phone calls from members Provide over the phone support Specialize in first call resolution performance Effectively manage and respond to inquiries as they are sent to you by customers Submit requests to the proper departments to prevent recurring issues Ensure rapid response and resolution of escalated inquiries Maintain and continue to develop knowledge of the Vitality program and identify areas in need of improvement to better our members’ experience Identify problems or gaps within current processes and help devise creative solutions to them Track, analyze and report on improvements to current processes Communicate verbally and/or in writing to both internal and external audiences. Key components of effective communication will include but not limited to: Understanding your audience and its needs Anticipating and preparing for the next questions your audience will ask Properly positioning the information you are sharing Understanding the impact of the information you are sharing Communicate within operations any issues or concerns that arise. This includes loading tickets to ensure system related issues are addressed Educate customers on the program as well as navigation of the website Capture submitted events Other duties as assigned Pay $16.50/hour Effective communication skills Strong organization skills Ability to manage multiple priorities Customer focused and responsive High School Diploma Preferred Bachelors degree 1-2 years of customer service experience Health or wellness background Medical, Dental & Vision plans 401(k) with company match Company paid Life Insurance (Basic, Voluntary & AD&D) Company paid Short Term & Long Term Disability Paid Time Off (Vacation, Sick & Public Holidays) 100% Paid Family Leave (Maternity/Paternity) Wellness Resources

The Customer Care Support Specialist will provide excellent customer service support by processing and directing submissions. Responsibilities include managing inbound calls, ensuring first call resolution, and educating customers on the Vitality program. | A high school diploma is required, with a preference for a bachelor's degree. Candidates should have 1-2 years of customer service experience, ideally in health or wellness. | We are looking for a Customer Care Support Specialist who will be responsible for providing excellent customer service support by quickly and accurately processing and directing submissions verbally. Support inbound telephonic phone calls from members Provide over the phone support Specialize in first call resolution performance Effectively manage and respond to inquiries as they are sent to you by customers Submit requests to the proper departments to prevent recurring issues Ensure rapid response and resolution of escalated inquiries Maintain and continue to develop knowledge of the Vitality program and identify areas in need of improvement to better our members’ experience Identify problems or gaps within current processes and help devise creative solutions to them Track, analyze and report on improvements to current processes Communicate verbally and/or in writing to both internal and external audiences. Key components of effective communication will include but not limited to: Understanding your audience and its needs Anticipating and preparing for the next questions your audience will ask Properly positioning the information you are sharing Understanding the impact of the information you are sharing Communicate within operations any issues or concerns that arise. This includes loading tickets to ensure system related issues are addressed Educate customers on the program as well as navigation of the website Capture submitted events Other duties as assigned Pay $16.50/hour Effective communication skills Strong organization skills Ability to manage multiple priorities Customer focused and responsive High School Diploma Preferred Bachelors degree 1-2 years of customer service experience Health or wellness background Medical, Dental & Vision plans 401(k) with company match Company paid Life Insurance (Basic, Voluntary & AD&D) Company paid Short Term & Long Term Disability Paid Time Off (Vacation, Sick & Public Holidays) 100% Paid Family Leave (Maternity/Paternity) Wellness Resources

The Customer Care Support Specialist will provide excellent customer service support by processing and directing submissions. They will manage inquiries, ensure rapid resolution of escalated issues, and educate customers on the program and website navigation. | A High School Diploma is required, with a preference for a Bachelor's degree. Candidates should have 1-2 years of customer service experience, preferably in health or wellness. | We are looking for a Customer Care Support Specialist who will be responsible for providing excellent customer service support by quickly and accurately processing and directing submissions verbally. Support inbound telephonic phone calls from members Provide over the phone support Specialize in first call resolution performance Effectively manage and respond to inquiries as they are sent to you by customers Submit requests to the proper departments to prevent recurring issues Ensure rapid response and resolution of escalated inquiries Maintain and continue to develop knowledge of the Vitality program and identify areas in need of improvement to better our members’ experience Identify problems or gaps within current processes and help devise creative solutions to them Track, analyze and report on improvements to current processes Communicate verbally and/or in writing to both internal and external audiences. Key components of effective communication will include but not limited to: Understanding your audience and its needs Anticipating and preparing for the next questions your audience will ask Properly positioning the information you are sharing Understanding the impact of the information you are sharing Communicate within operations any issues or concerns that arise. This includes loading tickets to ensure system related issues are addressed Educate customers on the program as well as navigation of the website Capture submitted events Other duties as assigned Pay $16.50/hour Effective communication skills Strong organization skills Ability to manage multiple priorities Customer focused and responsive High School Diploma Preferred Bachelors degree 1-2 years of customer service experience Health or wellness background Medical, Dental & Vision plans 401(k) with company match Company paid Life Insurance (Basic, Voluntary & AD&D) Company paid Short Term & Long Term Disability Paid Time Off (Vacation, Sick & Public Holidays) 100% Paid Family Leave (Maternity/Paternity) Wellness Resources