Vitality Group International, Inc.

The Data Entry Specialist will provide excellent customer service by processing electronic submissions from members. They will ensure data accuracy by comparing it with source documents and checking supporting documentation. | Candidates should have a high school diploma or equivalent and be proficient in PC operations and Microsoft Office. Experience with data entry and CRM software is preferred. | The Opportunity We are looking for a Data Entry Specialist whose main function is providing excellent customer service by quickly and accurately processing submissions sent electronically by our members. A Data Entry Specialist will compare data with source documents submitted by our members, checking for accuracy and that supporting documentation meets specified requirements. Essential Job Functions Consistently meet the established daily quota Ability to perform repetitive tasks with accuracy Ability to handle personal and confidential member information in compliance with HIPAA regulations Ability to understand and follow specific instructions and procedures Ability to accurately document and record member information Other duties as assigned Pay Rate = $13.50/hour Proficient in PC operations and navigation Familiarity with Microsoft Office Exceptional attention to detail Strong written communication Desire and ability to be a team player High School Diploma or equivalent Preferred Experience: Experience with data entry and CRM software Data entry experience Work From Home Requirements: Reliable internet service with 10MB upload/download ability in your home Quiet and private workspace free of distraction and interruption 401(k) with match on eligible contributions Medical, Dental, Vision with nationwide coverage Company paid Life Insurance (Life/AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Company paid Short Term & Long Term Disability Work From Home Wellness Resources

The Administrative Specialist will assist Vitality members through email and live chat, providing answers to program questions and troubleshooting issues. The role also involves data entry of member submissions and improving member experience by identifying process gaps. | Preferred qualifications include experience with Salesforce and data entry. The candidate should be customer-focused and possess effective communication skills. | Job Purpose To work with Vitality members through both email and live chat to provide answers to Vitality program questions and troubleshoot issues with both Vitality and external stakeholders. Additionally, to complete data entry of member submissions. Key Outputs may include but are not limited to: Effectively manage and respond to inquiries as they are sent to you by customers Submit requests to the proper departments to prevent recurring issues Ensure rapid response and resolution of escalated inquiries Maintain and continue to develop knowledge of the Vitality program and identify areas in need of improvement to better our members’ experience Identify problems or gaps within current processes and help devise creative solutions to them Track, analyze and report on improvements to current processes Communicate verbally and/or in writing to both internal and external audiences. Key components of effective communication will include but not limited to: Understanding your audience and its needs Anticipating and preparing for the next questions your audience will ask Properly positioning the information, you are sharing Understanding the impact of the information you are sharing Communicate within operations any issues or concerns that arise. This includes loading tickets to ensure system related issues are addressed Educate customers on the program as well as navigation of the website Capture submitted events Other duties as assigned PAY RATE = $14.50 per hour Microsoft Office Customer Focused Communicates Effectively Situational Adaptability Preferred: Salesforce Experience Data Entry Experience Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Parental Leave Short Term & Long Term Disability Hybrid Work Catered Food & Snacks Wellness Resources