Vitalant

Develop and execute sourcing and procurement strategies, lead vendor selection and contract negotiation projects. | Manage RFP processes, conduct bid analyses, and lead vendor relationship management with strong communication and leadership skills. | At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide. Compensation Considerations: What to Expect Schedule: Monday - Friday Dayshift Remote Work Schedule Compensation: 85,000 - 95,000 Per Year Work Shift (if applicable): Shift 1 (United States of America) Job Description: Join Vitalant’s mission to save and improve lives through blood donation and beyond! As a Sourcing Manager, you’ll be responsible for developing sourcing and procurement strategies for assigned equipment, supply, and service categories across the Vitalant System. The Sourcing Manager will lead cross-functional sourcing projects, vendor selection, contracting and contract management initiatives in support of Vitalant, affiliates and related entities. This is an individual contributor position and does not supervise staff. What to Expect Schedule: Monday - Friday Dayshift Remote Work Schedule Compensation: 85,000 - 95,000 Per Year Our comprehensive total rewards support you, your family, and your future with: Medical, dental, and vision insurance 401K + 5% company match Tuition assistance up to $5k per year Free basic life and AD&D insurance Free short-and-long-term disability insurance Paid time off Employee Resource Groups Recognition and perks As a Sourcing Manager, you'll get to: Conduct market research for alternative products/services and procurement sources. Analyze trends in commodity markets, changes in industry, technology, regulatory changes and trends in Vitalant spend. Prepare and maintains basic project plans. Use a plan to align team members and successfully achieve timing milestones and outcomes. Evaluate RFI and RFP responses and broadly consider vendor sourcing opportunities. Lead a cross-functional team through a structured bid evaluation and selection process. Negotiates contracts for capital equipment, supplies and services. Provides transitional project planning and oversight of switch-overs when awarding contracts to new suppliers. Independently develops RFP documents to meet Vitalant stakeholder needs. Ensures RFP bid and negotiation process is conducted in the most fair and ethical manner. Prepares accurate bid analysis and creates presentations and cost modules to recommend the most responsive and responsible bidder on Total Cost of Ownership. Presents and makes recommendations to leadership. Applies fact-based negotiation tactics to resolve differences between vendor and Vitalant ensuring an acceptable outcome for both parties. Seeks assistance from Senior Sourcing Manager as needed. Provides support to management (inside and outside Corporate Supply Chain) in planning and executing sourcing strategies for specific projects. Facilitates constructive change through strong communication and leadership skills. Establishes and maintains strong relationships with strategic vendors to ensure key spend categories are under contract. Mitigates supply risk by monitoring and adapting to changes in the supplier’s operations, product quality, capabilities to supply, key personnel or other factors that could impair Vitalant operations. Decides if proposed contract changes and modifications are reasonable and in the best interest of Vitalant. Consults with Strategic Sourcing Manager as appropriate. Note: Salary will be determined based on Years of Experience and Geographic Location. Location: Vitalant Remote Work Phoenix, AZ 85007 Job Category: Corporate Contact Information: careers@vitalant.org If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together. Vitalant is one of the nation's largest nonprofit blood and biotherapies healthcare organizations, providing hospitals and patients across the U.S. a safe blood supply, specialized laboratory services, transfusion medicine expertise and world-renowned reserach. Vitalant provides blood and special services to patients in more than 900 hospitals across the U.S. and host approximately 60,000 blood drives annually. Vitalant is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send us an email to Careers@vitalant.org to let us know the nature of your request. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Lead design and automation of IAM solutions ensuring security and compliance. | Bachelor's degree, 7+ years IAM experience with 2+ years automation, and professional security certification required. | At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide. Work Shift (if applicable): Shift 1 (United States of America) Job Description: At Vitalant, our mission to help save and improve lives depends on the security, reliability, and integrity of the technology systems that support our lifesaving work. We are seeking a Sr. IAM Automation Engineer to play a critical role in protecting enterprise resources and ensuring the right individuals have secure access to the systems that enable blood collection, manufacturing, distribution, and patient care support. In this strategic position, you will lead the design, development, and integration of advanced Identity and Access Management (IAM) automation solutions across the organization. Serving as a technical leader and subject matter expert, you will drive innovation in identity governance, access management, and cybersecurity while helping shape IAM strategy, define policies, and mentor fellow engineers. This role offers the opportunity to make a meaningful impact by delivering scalable, secure, and compliant access solutions that support Vitalant's mission and the communities we serve. Key skills for this role: Advanced scripting and automation (PowerShell, APIs, connectors) IAM architecture and policy design Integration across cloud, on-prem, and third-party systems Identity Governance and Administration (IGA) platforms Privileged Access Management (PAM) Regulatory compliance and audit readiness Mentorship and strategic planning Compensation: $105,000 - $120,000 This position offers a remote work-from-home opportunity for candidates located within the Phoenix, Arizona metro area. Remote work outside this area is not supported. As a Sr. IAM Automation Engineer, you'll get to: Lead the design, development, and automation of Identity and Access Management (IAM) solutions to improve security, efficiency, and scalability. Automate and manage user lifecycle processes, including onboarding, offboarding, access provisioning, and deprovisioning. Design and implement IAM controls and integrations across Active Directory, Azure, cloud, on-premises, and third-party environments. Develop IAM policies, procedures, standards, and strategic roadmaps that support business objectives and regulatory requirements. Drive the integration of IAM platforms, tools, APIs, and connectors to enhance identity governance and access management capabilities. Monitor IAM performance, risks, compliance, and security posture, identifying opportunities for improvement and remediation. Ensure IAM practices align with regulatory requirements, including HIPAA, FDA regulations, and cybersecurity frameworks. Serve as a technical subject matter expert, providing mentorship, guidance, and leadership to IAM engineering team members. Collaborate with internal stakeholders and external partners to deliver secure, scalable, and compliant access management solutions. Document IAM architectures, solutions, and implementation plans while supporting project execution and continuous improvement initiatives. REQUIREMENTS: KNOWLEDGE/EDUCATION Bachelor's degree in related area or equivalent work experience, required Demonstrated expertise in: PowerShell scripting and automation Object-oriented programming Identity lifecycle management - Required Active Directory, Azure, LDAP IAM tools and integration with HR systems MFA, SSO, audit processes – Required Audit and risk management knowledge – Preferred LICENSES/CERTIFICATIONS One or more of the following certifications (or equivalent) is required. Candidates must hold at least one of the listed certifications: CompTIA Security+ Microsoft Certified: Azure Administrator Associate Microsoft Certified: Identity and Access Administrator Associate Microsoft Certified: Cybersecurity Architect Expert (SC-100) Certified Information Systems Security Professional (CISSP) Certified Information Security Manager (CISM) Certified Identity and Access Manager (CIAM) Other vendor or advanced IAM/security certifications EXPERIENCE Minimum of 7 years of progressive experience in identity and access management, including: 5 years in Access Management roles with expertise in systems administration and configuration 2 years in automation, scripting, and IAM tool integration Demonstrated experience with IAM platforms (e.g., Azure AD, Okta), Active Directory, Azure, and Privileged Access Management (PAM) Experience in healthcare or regulated industries is preferred SKILLS/ABILITIES Advanced proficiency in IAM platforms (e.g., Azure AD, Okta, AWS) and scripting (e.g., PowerShell, APIs) Expertise in designing and implementing IAM architecture and automation solutions Experience with Privileged Access Management (PAM) and Identity Governance platforms Ability to lead cross-functional initiatives and mentor junior engineers Strong analytical, troubleshooting, and strategic planning skills Effective communication and stakeholder engagement across technical and business teams Ability to manage complex projects and deliver enterprise-level IAM solutions High attention to detail, confidentiality, and regulatory compliance Location: Vitalant Remote Work Phoenix, AZ 85007 Job Category: Information Technology (IT) Contact Information: careers@vitalant.org If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together. Vitalant is one of the nation's largest nonprofit blood and biotherapies healthcare organizations, providing hospitals and patients across the U.S. a safe blood supply, specialized laboratory services, transfusion medicine expertise and world-renowned reserach. Vitalant provides blood and special services to patients in more than 900 hospitals across the U.S. and host approximately 60,000 blood drives annually. Vitalant is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send us an email to Careers@vitalant.org to let us know the nature of your request. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Develop and execute sourcing strategies for cell and advanced therapy platforms managing supplier relationships and sourcing events. | Experience in sourcing/procurement in regulated industries like cell therapy or biologics with proven RFP/RFI/RFQ leadership. | At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide. Compensation Considerations: The Sourcing Manager – Cell Therapy Platform is a key contributor within the Sourcing team, who is responsible for developing and executing sourcing strategies that support cell therapy and advanced therapy platforms across the organization. This role sits at the intersection of science, operations, and supplier strategy, partnering closely with internal stakeholders to ensure the sourcing ecosystem can support clinical and commercial needs in a highly regulated, rapidly evolving environment. The Strategic Sourcing Manager will manage complex supplier relationships, lead competitive sourcing events, and contribute to long‑term category and platform strategies that balance cost, risk, scalability, and quality. This is an ideal role for a sourcing professional with experience in Cell Therapy, Cell & Gene Therapy (CGT), biologics, or other advanced therapies, who is ready to operate beyond transactional procurement and into strategic platform enablement. Work Shift (if applicable): Shift 1 (United States of America) Job Description: The Sourcing Manager – Cell Therapy Platform is a key contributor within the Sourcing team, who is responsible for developing and executing sourcing strategies that support cell therapy and advanced therapy platforms across the organization. This role sits at the intersection of science, operations, and supplier strategy, partnering closely with internal stakeholders to ensure the sourcing ecosystem can support clinical and commercial needs in a highly regulated, rapidly evolving environment. The Strategic Sourcing Manager will manage complex supplier relationships, lead competitive sourcing events, and contribute to long‑term category and platform strategies that balance cost, risk, scalability, and quality. This is an ideal role for a sourcing professional with experience in Cell Therapy, Cell & Gene Therapy (CGT), biologics, or other advanced therapies, who is ready to operate beyond transactional procurement and into strategic platform enablement. Join Vitalant’s mission to save and improve lives through blood donation and beyond! As a Sourcing Manager, you’ll be responsible for developing sourcing and procurement strategies for assigned equipment, supply, and service categories across the Vitalant System. The Sourcing Manager will lead cross-functional sourcing projects, vendor selection, contracting and contract management initiatives in support of Vitalant, affiliates and related entities. This is an individual contributor position and does not supervise staff. What to Expect Schedule: Monday - Friday Dayshift Remote Work Schedule Compensation: 85,000 - 95,000 Per Year DOE Our comprehensive total rewards support you, your family, and your future with: Medical, dental, and vision insurance 401K + 5% company match Tuition assistance up to $5k per year Free basic life and AD&D insurance Free short-and-long-term disability insurance Paid time off Employee Resource Groups Recognition and perks As a Biotherapy Sourcing Manager, you'll get to: Support Cell Therapy, Cell and Gene Therapy/Biologics/Pharmaceuticals, Medical Devices and similarly regulated industries. Conduct market research for alternative products/services and procurement sources. Analyze trends in commodity markets, changes in industry, technology, regulatory changes and trends in Vitalant spend. Prepare and maintains basic project plans. Use a plan to align team members and successfully achieve timing milestones and outcomes. Evaluate RFI and RFP responses and broadly consider vendor sourcing opportunities. Lead a cross-functional team through a structured bid evaluation and selection process. Negotiates contracts for capital equipment, supplies and services. Provides transitional project planning and oversight of switch-overs when awarding contracts to new suppliers. Independently develops RFP documents to meet Vitalant stakeholder needs. Ensures RFP bid and negotiation process is conducted in the most fair and ethical manner. Prepares accurate bid analysis and creates presentations and cost modules to recommend the most responsive and responsible bidder on Total Cost of Ownership. Presents and makes recommendations to leadership. Applies fact-based negotiation tactics to resolve differences between vendor and Vitalant ensuring an acceptable outcome for both parties. Seeks assistance from Senior Sourcing Manager as needed. Provides support to management (inside and outside Corporate Supply Chain) in planning and executing sourcing strategies for specific projects. Facilitates constructive change through strong communication and leadership skills. Establishes and maintains strong relationships with strategic vendors to ensure key spend categories are under contract. Mitigates supply risk by monitoring and adapting to changes in the supplier’s operations, product quality, capabilities to supply, key personnel or other factors that could impair Vitalant operations. Decides if proposed contract changes and modifications are reasonable and in the best interest of Vitalant. Consults with Strategic Sourcing Manager as appropriate. Note: Salary will be determined based on Years of Experience and Geographic Location. Strongly Preferred Requirements: * Experience with Sourcing/Procurement Supporting: Cell Therapy, Cell & Gene Therapy, Biologics, Pharmaceuticals, Medical Devices, Or Similarly Regulated Industries. Proven experience leading RFP/RFI/RFQ #ITCORP Location: Vitalant Remote Work Phoenix, AZ 85007 Job Category: Corporate Contact Information: careers@vitalant.org If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together. Vitalant is one of the nation's largest nonprofit blood and biotherapies healthcare organizations, providing hospitals and patients across the U.S. a safe blood supply, specialized laboratory services, transfusion medicine expertise and world-renowned reserach. Vitalant provides blood and special services to patients in more than 900 hospitals across the U.S. and host approximately 60,000 blood drives annually. Vitalant is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send us an email to Careers@vitalant.org to let us know the nature of your request. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Lead sourcing projects, vendor selection, contracting, and contract management for equipment, supplies, and services. | Experience in sourcing strategy, vendor negotiations, project planning, and cross-functional collaboration. | At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide. Compensation Considerations: What to Expect Schedule: Monday - Friday Dayshift Remote Work Schedule Compensation: 85,000 - 95,000 Per Year Work Shift (if applicable): Shift 1 (United States of America) Job Description: Join Vitalant’s mission to save and improve lives through blood donation and beyond! As a Sourcing Manager, you’ll be responsible for developing sourcing and procurement strategies for assigned equipment, supply, and service categories across the Vitalant System. The Sourcing Manager will lead cross-functional sourcing projects, vendor selection, contracting and contract management initiatives in support of Vitalant, affiliates and related entities. This is an individual contributor position and does not supervise staff. What to Expect Schedule: Monday - Friday Dayshift Remote Work Schedule Compensation: 85,000 - 95,000 Per Year Our comprehensive total rewards support you, your family, and your future with: • Medical, dental, and vision insurance • 401K + 5% company match • Tuition assistance up to $5k per year • Free basic life and AD&D insurance • Free short-and-long-term disability insurance • Paid time off • Employee Resource Groups • Recognition and perks As a Sourcing Manager, you'll get to: • Conduct market research for alternative products/services and procurement sources. • Analyze trends in commodity markets, changes in industry, technology, regulatory changes and trends in Vitalant spend. • Prepare and maintains basic project plans. Use a plan to align team members and successfully achieve timing milestones and outcomes. • Evaluate RFI and RFP responses and broadly consider vendor sourcing opportunities. Lead a cross-functional team through a structured bid evaluation and selection process. • Negotiates contracts for capital equipment, supplies and services. Provides transitional project planning and oversight of switch-overs when awarding contracts to new suppliers. • Independently develops RFP documents to meet Vitalant stakeholder needs. Ensures RFP bid and negotiation process is conducted in the most fair and ethical manner. • Prepares accurate bid analysis and creates presentations and cost modules to recommend the most responsive and responsible bidder on Total Cost of Ownership. Presents and makes recommendations to leadership. • Applies fact-based negotiation tactics to resolve differences between vendor and Vitalant ensuring an acceptable outcome for both parties. Seeks assistance from Senior Sourcing Manager as needed. • Provides support to management (inside and outside Corporate Supply Chain) in planning and executing sourcing strategies for specific projects. Facilitates constructive change through strong communication and leadership skills. • Establishes and maintains strong relationships with strategic vendors to ensure key spend categories are under contract. Mitigates supply risk by monitoring and adapting to changes in the supplier’s operations, product quality, capabilities to supply, key personnel or other factors that could impair Vitalant operations. • Decides if proposed contract changes and modifications are reasonable and in the best interest of Vitalant. Consults with Strategic Sourcing Manager as appropriate. Note: Salary will be determined based on Years of Experience and Geographic Location. Location: Vitalant Remote Work Phoenix, AZ 85007 Job Category: Corporate Contact Information: careers@vitalant.org If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together.

Lead daily operations and strategy of IT service desk team ensuring reliable IT support. | Experience in workforce and quality management, call distribution systems, and KPI reporting. | At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide. Compensation Considerations: Compensation: 95,000 - 120,000 per year - based on experience. Vitalant is seeking a Manager, Service Desk to lead the planning, organization, and daily operations of our Service Desk team in support of our life-saving mission. This role ensures reliable, responsive IT support across the organization—helping teams stay connected, productive, and focused on saving lives. Partnering closely with IT leaders across functions, the Manager oversees staffing, schedules, and skill coverage to ensure consistent service delivery throughout all operational hours. This position offers the flexibility to work remotely from anywhere in Arizona in work-at-home role. Our comprehensive total rewards support you, your family, and your future with: Medical, dental, and vision insurance 401K + 5% company match Tuition assistance up to $5k per year Free basic life and AD&D insurance Free short-and-long-term disability insurance Paid time off Employee Resource Groups Recognition and perks As the Manager, Service Desk, you'll get to: Lead, manage, and develop a high-performing Service Desk team, ensuring consistent, high-quality customer service across all users. Hire, train, coach, and evaluate Service Desk staff while addressing performance, attendance, and personnel issues in alignment with policy and best practices. Establish and reinforce ITIL-aligned processes and Service Desk best practices to drive operational consistency and service excellence. Ensure effective incident management and escalation, serving as a senior escalation point for complex or sensitive issues. Build and sustain a culture of metrics and continuous improvement by defining, monitoring, and using KPIs to guide reporting and decision-making. Develop, communicate, and maintain a Service Desk strategy aligned with overall IT and business objectives, ensuring team understanding and engagement. Identify operational risks, inefficiencies, and recurring issues; implement corrective actions and coordinate workflows with cross-functional IT teams. Partner in change and problem management activities (e.g., CAB/SCCB/ARB) to ensure Service Desk readiness and support for system and process changes. Oversee Service Desk communications to ensure timely, accurate, and audience-appropriate messaging. Manage budgets, policies, tools, and technologies while collaborating with IT and Information Security to ensure secure, scalable, and effective service delivery. Note: Salary will be determined based on Years of Experience and Geographical Location. Compensation shown in National Office Salary Range. Work Shift (if applicable): Shift 1 (United States of America) Job Description: Compensation: 95,000 - 120,000 per year - based on experience. Vitalant is seeking a Manager, IT Service Desk to lead the planning, organization, and daily operations of our Service Desk team in support of our life-saving mission. This role ensures reliable, responsive IT support across the organization—helping teams stay connected, productive, and focused on saving lives. Partnering closely with IT leaders across functions, the Manager oversees staffing, schedules, and skill coverage to ensure consistent service delivery throughout all operational hours. This position offers the flexibility to work remotely from anywhere in Arizona in work-at-home role. Our comprehensive total rewards support you, your family, and your future with: Medical, dental, and vision insurance 401K + 5% company match Tuition assistance up to $5k per year Free basic life and AD&D insurance Free short-and-long-term disability insurance Paid time off Employee Resource Groups Recognition and perks As the Manager, IT Service Desk, you'll get to: Lead, manage, and develop a high-performing Service Desk team, ensuring consistent, high-quality customer service across all users. Hire, train, coach, and evaluate Service Desk staff while addressing performance, attendance, and personnel issues in alignment with policy and best practices. Establish and reinforce ITIL-aligned processes and Service Desk best practices to drive operational consistency and service excellence. Ensure effective incident management and escalation, serving as a senior escalation point for complex or sensitive issues. Build and sustain a culture of metrics and continuous improvement by defining, monitoring, and using KPIs to guide reporting and decision-making. Develop, communicate, and maintain a Service Desk strategy aligned with overall IT and business objectives, ensuring team understanding and engagement. Identify operational risks, inefficiencies, and recurring issues; implement corrective actions and coordinate workflows with cross-functional IT teams. Partner in change and problem management activities (e.g., CAB/SCCB/ARB) to ensure Service Desk readiness and support for system and process changes. Oversee Service Desk communications to ensure timely, accurate, and audience-appropriate messaging. Manage budgets, policies, tools, and technologies while collaborating with IT and Information Security to ensure secure, scalable, and effective service delivery. Experience Needed: Automatic Call Distribution, Quality Management, Workforce Management and Reporting required. Creating / Developing dashboards and reports for Service Desks (KPI's) for FCR, Call Handling Time, Average Handle Time etc. #ITCORP Location: Vitalant Remote Work Phoenix, AZ 85007 Job Category: Information Technology (IT) Contact Information: careers@vitalant.org If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together. Vitalant is one of the nation's largest nonprofit blood and biotherapies healthcare organizations, providing hospitals and patients across the U.S. a safe blood supply, specialized laboratory services, transfusion medicine expertise and world-renowned reserach. Vitalant provides blood and special services to patients in more than 900 hospitals across the U.S. and host approximately 60,000 blood drives annually. Vitalant is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send us an email to Careers@vitalant.org to let us know the nature of your request. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Lead daily operations and strategic planning of the service desk team to ensure reliable IT support. | Experience in workforce and quality management, call distribution systems, and dashboard/report development for service desk metrics. | At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide. Compensation Considerations: Compensation: 95,000 - 120,000 per year - based on experience. Vitalant is seeking a Manager, Service Desk to lead the planning, organization, and daily operations of our Service Desk team in support of our life-saving mission. This role ensures reliable, responsive IT support across the organization—helping teams stay connected, productive, and focused on saving lives. Partnering closely with IT leaders across functions, the Manager oversees staffing, schedules, and skill coverage to ensure consistent service delivery throughout all operational hours. This position offers the flexibility to work remotely from anywhere in Arizona in work-at-home role. Our comprehensive total rewards support you, your family, and your future with: Medical, dental, and vision insurance 401K + 5% company match Tuition assistance up to $5k per year Free basic life and AD&D insurance Free short-and-long-term disability insurance Paid time off Employee Resource Groups Recognition and perks As the Manager, Service Desk, you'll get to: Lead, manage, and develop a high-performing Service Desk team, ensuring consistent, high-quality customer service across all users. Hire, train, coach, and evaluate Service Desk staff while addressing performance, attendance, and personnel issues in alignment with policy and best practices. Establish and reinforce ITIL-aligned processes and Service Desk best practices to drive operational consistency and service excellence. Ensure effective incident management and escalation, serving as a senior escalation point for complex or sensitive issues. Build and sustain a culture of metrics and continuous improvement by defining, monitoring, and using KPIs to guide reporting and decision-making. Develop, communicate, and maintain a Service Desk strategy aligned with overall IT and business objectives, ensuring team understanding and engagement. Identify operational risks, inefficiencies, and recurring issues; implement corrective actions and coordinate workflows with cross-functional IT teams. Partner in change and problem management activities (e.g., CAB/SCCB/ARB) to ensure Service Desk readiness and support for system and process changes. Oversee Service Desk communications to ensure timely, accurate, and audience-appropriate messaging. Manage budgets, policies, tools, and technologies while collaborating with IT and Information Security to ensure secure, scalable, and effective service delivery. Note: Salary will be determined based on Years of Experience and Geographical Location. Compensation shown in National Office Salary Range. Work Shift (if applicable): Shift 1 (United States of America) Job Description: Compensation: 95,000 - 120,000 per year - based on experience. Vitalant is seeking a Manager, IT Service Desk to lead the planning, organization, and daily operations of our Service Desk team in support of our life-saving mission. This role ensures reliable, responsive IT support across the organization—helping teams stay connected, productive, and focused on saving lives. Partnering closely with IT leaders across functions, the Manager oversees staffing, schedules, and skill coverage to ensure consistent service delivery throughout all operational hours. This position offers the flexibility to work remotely from anywhere in Arizona in work-at-home role. Our comprehensive total rewards support you, your family, and your future with: Medical, dental, and vision insurance 401K + 5% company match Tuition assistance up to $5k per year Free basic life and AD&D insurance Free short-and-long-term disability insurance Paid time off Employee Resource Groups Recognition and perks As the Manager, IT Service Desk, you'll get to: Lead, manage, and develop a high-performing Service Desk team, ensuring consistent, high-quality customer service across all users. Hire, train, coach, and evaluate Service Desk staff while addressing performance, attendance, and personnel issues in alignment with policy and best practices. Establish and reinforce ITIL-aligned processes and Service Desk best practices to drive operational consistency and service excellence. Ensure effective incident management and escalation, serving as a senior escalation point for complex or sensitive issues. Build and sustain a culture of metrics and continuous improvement by defining, monitoring, and using KPIs to guide reporting and decision-making. Develop, communicate, and maintain a Service Desk strategy aligned with overall IT and business objectives, ensuring team understanding and engagement. Identify operational risks, inefficiencies, and recurring issues; implement corrective actions and coordinate workflows with cross-functional IT teams. Partner in change and problem management activities (e.g., CAB/SCCB/ARB) to ensure Service Desk readiness and support for system and process changes. Oversee Service Desk communications to ensure timely, accurate, and audience-appropriate messaging. Manage budgets, policies, tools, and technologies while collaborating with IT and Information Security to ensure secure, scalable, and effective service delivery. Experience Needed: Automatic Call Distribution, Quality Management, Workforce Management and Reporting required. Creating / Developing dashboards and reports for Service Desks (KPI's) for FCR, Call Handling Time, Average Handle Time etc. #ITCORP Location: Vitalant Remote Work Phoenix, AZ 85007 Job Category: Information Technology (IT) Contact Information: careers@vitalant.org If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together. Vitalant is one of the nation's largest nonprofit blood and biotherapies healthcare organizations, providing hospitals and patients across the U.S. a safe blood supply, specialized laboratory services, transfusion medicine expertise and world-renowned reserach. Vitalant provides blood and special services to patients in more than 900 hospitals across the U.S. and host approximately 60,000 blood drives annually. Vitalant is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send us an email to Careers@vitalant.org to let us know the nature of your request. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!