Vitalant

Lead enterprise-level strategic initiatives to accelerate donor growth, engagement, and retention across multiple departments. | Bachelor's degree with 5-7 years of experience in program management or related fields, strong analytical and stakeholder influence skills. | At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide. Work Shift (if applicable): Shift 1 (United States of America) Job Description: Salary: $75,150.40-$110,208.80 Salary is commensurate with a candidate's experience, qualifications, skills, and geographic location. Work location: Remote As a Senior Program Manager, Strategic Donor Growth & Experience, your impact is vital. You will provide enterprise-level leadership for strategic programs designed to accelerate donor growth, deepen donor engagement, strengthen retention, and enhance the overall donor experience. As a strategic and cross-functional partner, you will work across Donor Recruitment, Strategic Growth, Marketing, Donor Care, Scheduling, Customer Experience, and Operations to develop and execute innovative programs that deliver measurable results. Success in this role requires a unique blend of strategic thinking, analytical expertise, program leadership, and the ability to influence across a complex, matrixed organization. You will lead high-impact initiatives from strategic design through implementation and continuous improvement, using market and donor insights to identify growth opportunities and develop solutions that improve donor acquisition, retention, reactivation, donation frequency, appointment conversion, and lifetime donor value. The ideal candidate is a collaborative, data-driven leader who can translate complex information into actionable strategies, build alignment across functions, and drive sustainable results. Our total rewards package will support you, your family, and your future with: Comprehensive medical, dental, and vision coverage 401(k) retirement savings with 5% company match Tuition assistance and professional development opportunities Employee assistance and wellness resources A commitment to work-life balance through generous paid time off, paid holidays, and wellness-focused benefits Health savings and flexible spending accounts Employee recognition and service award programs Discounted event tickets, gym memberships, Hinge Health support, and exclusive employee offers As a Senior Program Manager, Strategic Donor Growth & Experience, you will: Lead enterprise donor growth strategies that improve donor acquisition, retention, reactivation, engagement, donation frequency, and lifetime donor value. Develop program roadmaps, business cases, implementation plans, success measures, and executive recommendations aligned with organizational collection goals. Analyze donor, market, recruitment, and operational performance data to identify growth opportunities, risks, and actionable solutions. Lead complex, cross-functional programs from strategic design through implementation and continuous improvement, establishing governance, milestones, resources, risks, and performance measures. Partner with senior leaders and teams across Marketing, Donor Recruitment, Donor Care, Scheduling, Strategic Growth, Customer Experience, and Operations to drive shared outcomes. Develop and monitor KPIs, dashboards, scorecards, and reporting tools to measure program performance and inform enterprise decision-making. Lead process improvement, innovation, technology, automation, and donor experience initiatives that improve engagement, operational effectiveness, and sustainable growth. Build stakeholder alignment and lead change-management efforts that promote accountability, adoption, and successful implementation across the organization. Develop executive presentations, recommendations, and performance updates that communicate results, risks, opportunities, and business impact. Serve as a strategic advisor to senior leadership, using data-driven insights to influence enterprise decisions and advance organizational growth priorities. Travel up to 25–35% to support enterprise initiatives, stakeholder engagement, and program implementation as needed. Requirements Education Bachelor's degree in Business Administration, Marketing, Communications, Healthcare Administration, Public Health, Operations Management, Data Analytics, or a related field required. Master's degree preferred. Experience Five (5) to seven (7) years of professional experience in program management, strategic initiatives, growth strategy, donor recruitment, marketing, customer experience, analytics, business operations, or a related field required. Experience leading complex, cross-functional or enterprise initiatives and influencing senior stakeholders required. Experience with performance analytics, dashboards, reporting, process improvement, change management, and growth or retention programs preferred. Demonstrated experience translating organizational goals into measurable strategies, programs, and business outcomes. Experience analyzing data and performance trends to identify opportunities, assess risks, and develop actionable recommendations. Skills Strong strategic-thinking and business acumen with the ability to translate organizational goals into measurable outcomes. Advanced analytical and problem-solving skills, with the ability to interpret complex donor, market, operational, and performance data. Proven ability to lead complex, cross-functional programs and drive results across a matrixed organization. Strong program and project management skills, including planning, prioritization, governance, risk management, and execution. Demonstrated ability to influence senior leaders, build consensus, and drive accountability without direct authority. Strong change-management, stakeholder-engagement, and relationship-building skills. Excellent verbal, written, presentation, and executive communication skills. Ability to manage multiple priorities, navigate ambiguity, and deliver sustainable results in a fast-paced environment. This position is remote. Vitalant does not currently hire in the following states: AL, AK ,DE ,HI ,KS, ME, MA, NE, RI, UT, VT, CT, DC Location: 9305 East Via de Ventura Scottsdale, AZ 85258 Job Category: Sales / Community Outreach Contact Information: careers@vitalant.org If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together.

Lead strategic turnaround and growth initiatives to improve donor recruitment performance in underperforming markets. | Bachelor's degree and 8+ years leadership experience in donor recruitment, sales, or healthcare operations with proven performance improvement and team leadership. | At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide. Work Shift (if applicable): Shift 1 (United States of America) Job Description: As a Sr. Director, Market Turnaround & Growth (Sr Director, Donor Recruitment - Field Operations), your impact is vital. You will serve as a strategic field partner focused on accelerating growth, improving performance, and strengthening donor recruitment operations in emerging, underperforming, and high-opportunity markets. Through frequent national travel of up to 50%, you will assess market conditions, identify operational gaps, and develop actionable turnaround strategies that drive sustainable donor growth, account retention, new business development, and achievement of collection goals. Success in this role requires a unique blend of strong business acumen, critical thinking, and a demonstrated ability to lead measurable market transformations. You will serve as a strategic partner to regional leadership, entering markets with challenges or growth opportunities to assess operational performance and implement targeted improvement strategies. Through coaching, leadership training, process reinforcement, and strategic planning, you will help leaders strengthen team performance, improve accountability, grow key customer relationships, expand business opportunities, and achieve sustainable growth. The ideal candidate is comfortable being uncomfortable, thriving in environments where success requires adaptability, resilience, influence, and the ability to create clarity and action amid complexity. What to Expect: Salary: $112,112 - $167,600 Salary is commensurate with a candidate's experience, qualifications, skills, geographic location and will not exceed the maximum posted range. Our total rewards package will support you, your family, and your future with: Comprehensive medical, dental, and vision coverage 401(k) retirement savings with 5% company match Tuition assistance and professional development opportunities Employee assistance and wellness resources A commitment to work-life balance through generous paid time off, paid holidays, and wellness-focused benefits Health savings and flexible spending accounts Employee recognition and service award programs Discounted event tickets, gym memberships, Hinge Health support, and exclusive employee offers As a Sr. Director, Market Turnaround & Growth (Donor Recruitment), you will: Lead strategic turnaround and growth initiatives in emerging, underperforming, and high-opportunity donor recruitment markets. Conduct in-market assessments to identify operational challenges, process opportunities, and market growth potential. Develop and execute actionable performance improvement plans that support sustainable donor growth and achievement of collection goals. Partner with Executive Directors, Donor Recruitment leaders, and regional leadership to drive market recovery, growth, and long-term success. Coach and develop Donor Recruitment Managers and field leaders to strengthen leadership capabilities, accountability, and team performance. Identify training opportunities and implement leadership development strategies that elevate organizational effectiveness. Support teams in retaining key sponsor relationships, re-engaging lapsed accounts, and securing new business opportunities. Analyze market trends, donor recruitment performance, and operational metrics to identify root causes and recommend solutions. Lead both short-term interventions and longer-term strategic initiatives designed to stabilize performance and accelerate growth. Promote adoption of donor recruitment best practices, forecasting methodologies, territory planning, and operational standards. Collaborate with Marketing, Donor Care, Planning & Scheduling, Operations, and other internal partners to improve efficiency and donor experience. Serve as a trusted advisor to regional leadership on strategic planning, change management, and performance improvement initiatives. Participate in enterprise-wide projects, councils, and initiatives that support organizational growth and operational excellence. Travel nationally up to 50% to provide hands-on support, consultation, and leadership development in assigned markets. Requirements Education Bachelor's degree required. Experience Eight (8) years of progressive leadership experience in donor recruitment, sales, business development, healthcare operations, market development, or a related field required. Five (5) years of leadership or supervisory experience required. Demonstrated success driving measurable performance improvement, market transformation, or business growth initiatives. Proven experience leading teams across diverse geographic markets and varying business environments. Experience assessing business performance, identifying opportunities, and implementing strategic action plans that deliver sustainable results. Track record of developing leaders, improving operational performance, and driving accountability. Skills Strong business acumen with the ability to evaluate operational, sales, and market performance. Exceptional critical thinking, analytical, and problem-solving skills. Ability to assess complex situations, identify root causes, and develop actionable strategies for improvement. Proven leadership coaching and talent development capabilities. Strong change management and influence skills. Experience building partnerships and collaborating effectively across all levels of an organization. Excellent verbal, written, and presentation communication skills. Strong organizational and project management abilities with the capacity to manage multiple priorities. Ability to thrive in ambiguous environments and navigate competing priorities with confidence and resilience. Proficiency with Microsoft Office and business systems. Ability to maintain confidentiality and exercise sound judgment. Ability to travel nationally up to 50%. Location: Vitalant Remote Work Phoenix, AZ 85007 Job Category: Sales / Community Outreach Contact Information: careers@vitalant.org If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together.

Lead strategic turnaround and growth initiatives in underperforming donor recruitment markets to improve operational performance and collection goals. | Bachelor's degree and 8+ years leadership experience in donor recruitment, sales, or healthcare operations with proven performance improvements. | At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide. Work Shift (if applicable): Shift 1 (United States of America) Job Description: As a Sr. Director, Market Turnaround & Growth (Sr Director, Donor Recruitment - Field Operations), your impact is vital. You will serve as a strategic field executive focused on accelerating growth, improving performance, and strengthening donor recruitment operations in emerging, underperforming, or high-opportunity markets. Through frequent national travel of up to 50%, you will assess market conditions, identify operational gaps, and develop actionable turnaround strategies that drive sustainable donor growth, account retention, new business development, and achievement of collection goals. Success in this role requires a unique blend of strong business acumen, critical thinking, and a demonstrated ability to lead measurable market transformations. You will serve as a strategic partner to regional leadership, entering markets with acute challenges or significant growth opportunities to identify root causes, assess operational performance, and implement targeted improvement strategies. Through coaching, leadership training, process reinforcement, and strategic planning, you will help leaders strengthen team performance, improve accountability, grow key customer relationships, expand business opportunities, and achieve sustainable growth. The ideal candidate is comfortable being uncomfortable, thriving in environments where success requires adaptability, resilience, influence, and the ability to create clarity and action amid complexity. What to Expect: Salary: $112,112 - $167,600 Salary is commensurate with a candidate's experience, qualifications, skills, geographic location and will not exceed the maximum posted range. Our total rewards package will support you, your family, and your future with: Comprehensive medical, dental, and vision coverage 401(k) retirement savings with 5% company match Tuition assistance and professional development opportunities Employee assistance and wellness resources A commitment to work-life balance through generous paid time off, paid holidays, and wellness-focused benefits Health savings and flexible spending accounts Employee recognition and service award programs Discounted event tickets, gym memberships, Hinge Health support, and exclusive employee offers As a Sr. Director, Market Turnaround & Growth (Donor Recruitment), you will: Lead strategic turnaround and growth initiatives in emerging, underperforming, and high-opportunity donor recruitment markets. Conduct in-market assessments to identify operational challenges, process opportunities, and market growth potential. Develop and execute actionable performance improvement plans that support sustainable donor growth and achievement of collection goals. Partner with Executive Directors, Donor Recruitment leaders, and regional leadership to drive market recovery, growth, and long-term success. Coach and develop Donor Recruitment Managers and field leaders to strengthen leadership capabilities, accountability, and team performance. Identify training opportunities and implement leadership development strategies that elevate organizational effectiveness. Support teams in retaining key sponsor relationships, re-engaging lapsed accounts, and securing new business opportunities. Analyze market trends, donor recruitment performance, and operational metrics to identify root causes and recommend solutions. Lead both short-term interventions and longer-term strategic initiatives designed to stabilize performance and accelerate growth. Promote adoption of donor recruitment best practices, forecasting methodologies, territory planning, and operational standards. Collaborate with Marketing, Donor Care, Planning & Scheduling, Operations, and other internal partners to improve efficiency and donor experience. Serve as a trusted advisor to regional leadership on strategic planning, change management, and performance improvement initiatives. Participate in enterprise-wide projects, councils, and initiatives that support organizational growth and operational excellence. Travel nationally up to 50% to provide hands-on support, consultation, and leadership development in assigned markets. Requirements Education Bachelor's degree required. Experience Eight (8) years of progressive leadership experience in donor recruitment, sales, business development, healthcare operations, market development, or a related field required. Five (5) years of leadership or supervisory experience required. Demonstrated success driving measurable performance improvement, market transformation, or business growth initiatives. Proven experience leading teams across diverse geographic markets and varying business environments. Experience assessing business performance, identifying opportunities, and implementing strategic action plans that deliver sustainable results. Track record of developing leaders, improving operational performance, and driving accountability. Skills Strong business acumen with the ability to evaluate operational, sales, and market performance. Exceptional critical thinking, analytical, and problem-solving skills. Ability to assess complex situations, identify root causes, and develop actionable strategies for improvement. Proven leadership coaching and talent development capabilities. Strong change management and influence skills. Experience building partnerships and collaborating effectively across all levels of an organization. Excellent verbal, written, and presentation communication skills. Strong organizational and project management abilities with the capacity to manage multiple priorities. Ability to thrive in ambiguous environments and navigate competing priorities with confidence and resilience. Proficiency with Microsoft Office and business systems. Ability to maintain confidentiality and exercise sound judgment. Ability to travel nationally up to 50%. Location: Vitalant Remote Work Phoenix, AZ 85007 Job Category: Sales / Community Outreach Contact Information: careers@vitalant.org If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together.

Develop and execute sourcing and procurement strategies, lead vendor selection and contract negotiation projects. | Manage RFP processes, conduct bid analyses, and lead vendor relationship management with strong communication and leadership skills. | At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide. Compensation Considerations: What to Expect Schedule: Monday - Friday Dayshift Remote Work Schedule Compensation: 85,000 - 95,000 Per Year Work Shift (if applicable): Shift 1 (United States of America) Job Description: Join Vitalant’s mission to save and improve lives through blood donation and beyond! As a Sourcing Manager, you’ll be responsible for developing sourcing and procurement strategies for assigned equipment, supply, and service categories across the Vitalant System. The Sourcing Manager will lead cross-functional sourcing projects, vendor selection, contracting and contract management initiatives in support of Vitalant, affiliates and related entities. This is an individual contributor position and does not supervise staff. What to Expect Schedule: Monday - Friday Dayshift Remote Work Schedule Compensation: 85,000 - 95,000 Per Year Our comprehensive total rewards support you, your family, and your future with: Medical, dental, and vision insurance 401K + 5% company match Tuition assistance up to $5k per year Free basic life and AD&D insurance Free short-and-long-term disability insurance Paid time off Employee Resource Groups Recognition and perks As a Sourcing Manager, you'll get to: Conduct market research for alternative products/services and procurement sources. Analyze trends in commodity markets, changes in industry, technology, regulatory changes and trends in Vitalant spend. Prepare and maintains basic project plans. Use a plan to align team members and successfully achieve timing milestones and outcomes. Evaluate RFI and RFP responses and broadly consider vendor sourcing opportunities. Lead a cross-functional team through a structured bid evaluation and selection process. Negotiates contracts for capital equipment, supplies and services. Provides transitional project planning and oversight of switch-overs when awarding contracts to new suppliers. Independently develops RFP documents to meet Vitalant stakeholder needs. Ensures RFP bid and negotiation process is conducted in the most fair and ethical manner. Prepares accurate bid analysis and creates presentations and cost modules to recommend the most responsive and responsible bidder on Total Cost of Ownership. Presents and makes recommendations to leadership. Applies fact-based negotiation tactics to resolve differences between vendor and Vitalant ensuring an acceptable outcome for both parties. Seeks assistance from Senior Sourcing Manager as needed. Provides support to management (inside and outside Corporate Supply Chain) in planning and executing sourcing strategies for specific projects. Facilitates constructive change through strong communication and leadership skills. Establishes and maintains strong relationships with strategic vendors to ensure key spend categories are under contract. Mitigates supply risk by monitoring and adapting to changes in the supplier’s operations, product quality, capabilities to supply, key personnel or other factors that could impair Vitalant operations. Decides if proposed contract changes and modifications are reasonable and in the best interest of Vitalant. Consults with Strategic Sourcing Manager as appropriate. Note: Salary will be determined based on Years of Experience and Geographic Location. Location: Vitalant Remote Work Phoenix, AZ 85007 Job Category: Corporate Contact Information: careers@vitalant.org If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together. Vitalant is one of the nation's largest nonprofit blood and biotherapies healthcare organizations, providing hospitals and patients across the U.S. a safe blood supply, specialized laboratory services, transfusion medicine expertise and world-renowned reserach. Vitalant provides blood and special services to patients in more than 900 hospitals across the U.S. and host approximately 60,000 blood drives annually. Vitalant is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send us an email to Careers@vitalant.org to let us know the nature of your request. 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