Vitalant

Analyze donor, market, and performance data to identify growth opportunities and build dashboards that inform donor acquisition and retention strategies. | Requires a relevant bachelor's degree and 5–7 years of experience in market intelligence, business analytics, or strategy. | At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide. Work Shift (if applicable): Shift 1 (United States of America) Job Description: Turn insights into impact. As the Donor Growth Strategic Analytics Lead, you'll play a pivotal role in helping Vitalant connect more donors to our lifesaving mission. In this highly visible role, you'll uncover opportunities that strengthen donor growth and help ensure a stable blood supply for the communities we serve. By leveraging market intelligence, donor analytics, and business insights, you'll help shape innovative growth strategies, influence organizational priorities, and drive meaningful outcomes. If you're energized by translating data into action and want your work to have a direct impact on saving lives, this is an opportunity to make a difference every day. As a Strategic Analytics Lead, your impact is vital. You will analyze donor, market, and performance data to identify growth opportunities across geographies, demographics, and donor segments, transforming complex information into clear recommendations that guide strategic decision-making. Working closely with cross-functional partners, you'll develop dashboards, reports, and intelligence tools that support donor acquisition and retention initiatives, prioritize market opportunities, and measure success. The ideal candidate brings advanced analytical and critical-thinking skills, expertise in business intelligence and data visualization tools such as Power BI, Tableau, and Excel, strong communication and data storytelling abilities, and a strategic mindset with the ability to influence stakeholders, manage multiple priorities, and deliver actionable results in a fast-paced environment. What to Expect: Salary:$65,353.60 to $107,338.40 Compensation is commensurate with geographic location, skills, and directly related experience. Our total rewards package will support you, your family, and your future with Comprehensive medical, dental, and vision coverage 401(k) retirement savings with 5% company match Tuition assistance and professional development opportunities Employee assistance and wellness resources A commitment to work-life balance through generous paid time off, paid holidays, and wellness-focused benefits. Health savings and flexible spending accounts Employee recognition and service award programs Discounted event tickets, gym memberships, Hinge Health support, and exclusive employee offers. Requirements: Bachelor’s degree in business, Economics, Statistics, Marketing, Data Analytics, Public Health, Healthcare Administration, or a related field, required. 5–7 years of experience in market intelligence, business analytics, strategy, growth analytics, or related functions. Skills/Abilities: Demonstrated experience developing market analyses, business intelligence reporting, and strategic recommendations. Experience supporting cross-functional business initiatives through data-driven insights and performance measurement. Advanced analytical and critical-thinking skills with the ability to transform complex data into actionable business insights. Strong knowledge of market intelligence, business analytics, donor growth, customer segmentation, and performance measurement. Experience developing dashboards, scorecards, KPIs, and executive-level reporting. Strong business acumen with the ability to align recommendations to organizational growth objectives. Ability to influence decision-making through data storytelling and strategic communication. Demonstrated project management and prioritization skills in a fast-paced environment. Strong collaboration and stakeholder management capabilities across cross-functional teams. High attention to detail, sound judgment, and problem-solving abilities. Proficiency with Excel, Power BI, Tableau, and other analytics and visualization tools. Location: Vitalant Remote Work Phoenix, AZ 85007 Job Category: Sales / Community Outreach Contact Information: careers@vitalant.org If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together.

Lead enterprise-level strategic initiatives to accelerate donor growth, engagement, and retention across multiple departments. | Bachelor's degree with 5-7 years of experience in program management or related fields, strong analytical and stakeholder influence skills. | At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide. Work Shift (if applicable): Shift 1 (United States of America) Job Description: Salary: $75,150.40-$110,208.80 Salary is commensurate with a candidate's experience, qualifications, skills, and geographic location. Work location: Remote As a Senior Program Manager, Strategic Donor Growth & Experience, your impact is vital. You will provide enterprise-level leadership for strategic programs designed to accelerate donor growth, deepen donor engagement, strengthen retention, and enhance the overall donor experience. As a strategic and cross-functional partner, you will work across Donor Recruitment, Strategic Growth, Marketing, Donor Care, Scheduling, Customer Experience, and Operations to develop and execute innovative programs that deliver measurable results. Success in this role requires a unique blend of strategic thinking, analytical expertise, program leadership, and the ability to influence across a complex, matrixed organization. You will lead high-impact initiatives from strategic design through implementation and continuous improvement, using market and donor insights to identify growth opportunities and develop solutions that improve donor acquisition, retention, reactivation, donation frequency, appointment conversion, and lifetime donor value. The ideal candidate is a collaborative, data-driven leader who can translate complex information into actionable strategies, build alignment across functions, and drive sustainable results. Our total rewards package will support you, your family, and your future with: Comprehensive medical, dental, and vision coverage 401(k) retirement savings with 5% company match Tuition assistance and professional development opportunities Employee assistance and wellness resources A commitment to work-life balance through generous paid time off, paid holidays, and wellness-focused benefits Health savings and flexible spending accounts Employee recognition and service award programs Discounted event tickets, gym memberships, Hinge Health support, and exclusive employee offers As a Senior Program Manager, Strategic Donor Growth & Experience, you will: Lead enterprise donor growth strategies that improve donor acquisition, retention, reactivation, engagement, donation frequency, and lifetime donor value. Develop program roadmaps, business cases, implementation plans, success measures, and executive recommendations aligned with organizational collection goals. Analyze donor, market, recruitment, and operational performance data to identify growth opportunities, risks, and actionable solutions. Lead complex, cross-functional programs from strategic design through implementation and continuous improvement, establishing governance, milestones, resources, risks, and performance measures. Partner with senior leaders and teams across Marketing, Donor Recruitment, Donor Care, Scheduling, Strategic Growth, Customer Experience, and Operations to drive shared outcomes. Develop and monitor KPIs, dashboards, scorecards, and reporting tools to measure program performance and inform enterprise decision-making. Lead process improvement, innovation, technology, automation, and donor experience initiatives that improve engagement, operational effectiveness, and sustainable growth. Build stakeholder alignment and lead change-management efforts that promote accountability, adoption, and successful implementation across the organization. Develop executive presentations, recommendations, and performance updates that communicate results, risks, opportunities, and business impact. Serve as a strategic advisor to senior leadership, using data-driven insights to influence enterprise decisions and advance organizational growth priorities. Travel up to 25–35% to support enterprise initiatives, stakeholder engagement, and program implementation as needed. Requirements Education Bachelor's degree in Business Administration, Marketing, Communications, Healthcare Administration, Public Health, Operations Management, Data Analytics, or a related field required. Master's degree preferred. Experience Five (5) to seven (7) years of professional experience in program management, strategic initiatives, growth strategy, donor recruitment, marketing, customer experience, analytics, business operations, or a related field required. Experience leading complex, cross-functional or enterprise initiatives and influencing senior stakeholders required. Experience with performance analytics, dashboards, reporting, process improvement, change management, and growth or retention programs preferred. Demonstrated experience translating organizational goals into measurable strategies, programs, and business outcomes. Experience analyzing data and performance trends to identify opportunities, assess risks, and develop actionable recommendations. Skills Strong strategic-thinking and business acumen with the ability to translate organizational goals into measurable outcomes. Advanced analytical and problem-solving skills, with the ability to interpret complex donor, market, operational, and performance data. Proven ability to lead complex, cross-functional programs and drive results across a matrixed organization. Strong program and project management skills, including planning, prioritization, governance, risk management, and execution. Demonstrated ability to influence senior leaders, build consensus, and drive accountability without direct authority. Strong change-management, stakeholder-engagement, and relationship-building skills. Excellent verbal, written, presentation, and executive communication skills. Ability to manage multiple priorities, navigate ambiguity, and deliver sustainable results in a fast-paced environment. This position is remote. Vitalant does not currently hire in the following states: AL, AK ,DE ,HI ,KS, ME, MA, NE, RI, UT, VT, CT, DC Location: 9305 East Via de Ventura Scottsdale, AZ 85258 Job Category: Sales / Community Outreach Contact Information: careers@vitalant.org If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together.

Lead strategic turnaround and growth initiatives to improve donor recruitment performance in underperforming markets. | Bachelor's degree and 8+ years leadership experience in donor recruitment, sales, or healthcare operations with proven performance improvement and team leadership. | At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide. Work Shift (if applicable): Shift 1 (United States of America) Job Description: As a Sr. Director, Market Turnaround & Growth (Sr Director, Donor Recruitment - Field Operations), your impact is vital. You will serve as a strategic field partner focused on accelerating growth, improving performance, and strengthening donor recruitment operations in emerging, underperforming, and high-opportunity markets. Through frequent national travel of up to 50%, you will assess market conditions, identify operational gaps, and develop actionable turnaround strategies that drive sustainable donor growth, account retention, new business development, and achievement of collection goals. Success in this role requires a unique blend of strong business acumen, critical thinking, and a demonstrated ability to lead measurable market transformations. You will serve as a strategic partner to regional leadership, entering markets with challenges or growth opportunities to assess operational performance and implement targeted improvement strategies. Through coaching, leadership training, process reinforcement, and strategic planning, you will help leaders strengthen team performance, improve accountability, grow key customer relationships, expand business opportunities, and achieve sustainable growth. The ideal candidate is comfortable being uncomfortable, thriving in environments where success requires adaptability, resilience, influence, and the ability to create clarity and action amid complexity. What to Expect: Salary: $112,112 - $167,600 Salary is commensurate with a candidate's experience, qualifications, skills, geographic location and will not exceed the maximum posted range. Our total rewards package will support you, your family, and your future with: Comprehensive medical, dental, and vision coverage 401(k) retirement savings with 5% company match Tuition assistance and professional development opportunities Employee assistance and wellness resources A commitment to work-life balance through generous paid time off, paid holidays, and wellness-focused benefits Health savings and flexible spending accounts Employee recognition and service award programs Discounted event tickets, gym memberships, Hinge Health support, and exclusive employee offers As a Sr. Director, Market Turnaround & Growth (Donor Recruitment), you will: Lead strategic turnaround and growth initiatives in emerging, underperforming, and high-opportunity donor recruitment markets. Conduct in-market assessments to identify operational challenges, process opportunities, and market growth potential. Develop and execute actionable performance improvement plans that support sustainable donor growth and achievement of collection goals. Partner with Executive Directors, Donor Recruitment leaders, and regional leadership to drive market recovery, growth, and long-term success. Coach and develop Donor Recruitment Managers and field leaders to strengthen leadership capabilities, accountability, and team performance. Identify training opportunities and implement leadership development strategies that elevate organizational effectiveness. Support teams in retaining key sponsor relationships, re-engaging lapsed accounts, and securing new business opportunities. Analyze market trends, donor recruitment performance, and operational metrics to identify root causes and recommend solutions. Lead both short-term interventions and longer-term strategic initiatives designed to stabilize performance and accelerate growth. Promote adoption of donor recruitment best practices, forecasting methodologies, territory planning, and operational standards. Collaborate with Marketing, Donor Care, Planning & Scheduling, Operations, and other internal partners to improve efficiency and donor experience. Serve as a trusted advisor to regional leadership on strategic planning, change management, and performance improvement initiatives. Participate in enterprise-wide projects, councils, and initiatives that support organizational growth and operational excellence. Travel nationally up to 50% to provide hands-on support, consultation, and leadership development in assigned markets. Requirements Education Bachelor's degree required. Experience Eight (8) years of progressive leadership experience in donor recruitment, sales, business development, healthcare operations, market development, or a related field required. Five (5) years of leadership or supervisory experience required. Demonstrated success driving measurable performance improvement, market transformation, or business growth initiatives. Proven experience leading teams across diverse geographic markets and varying business environments. Experience assessing business performance, identifying opportunities, and implementing strategic action plans that deliver sustainable results. Track record of developing leaders, improving operational performance, and driving accountability. Skills Strong business acumen with the ability to evaluate operational, sales, and market performance. Exceptional critical thinking, analytical, and problem-solving skills. Ability to assess complex situations, identify root causes, and develop actionable strategies for improvement. Proven leadership coaching and talent development capabilities. Strong change management and influence skills. Experience building partnerships and collaborating effectively across all levels of an organization. Excellent verbal, written, and presentation communication skills. Strong organizational and project management abilities with the capacity to manage multiple priorities. Ability to thrive in ambiguous environments and navigate competing priorities with confidence and resilience. Proficiency with Microsoft Office and business systems. Ability to maintain confidentiality and exercise sound judgment. Ability to travel nationally up to 50%. Location: Vitalant Remote Work Phoenix, AZ 85007 Job Category: Sales / Community Outreach Contact Information: careers@vitalant.org If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together.