Virtual Technologies Group

Provide technical support across Tier 1 to Tier 3 levels, mentor staff, optimize processes, manage escalations, maintain documentation, collaborate cross-departmentally, and assist in technology planning. | Candidates should have foundational to intermediate IT certifications and skills in technical support, networking, cybersecurity, desktop and cloud administration, and customer service. | Job Title: Help Desk Professionals (Tier 1- Tier 3) Company: Virtual Technologies Group (VTG) Location: Hybrid/Remote, Maumee, OH Department: Managed Services Vacancy Opening: October 2025/Evergreen Travel: N/A Position Type: Full-Time Employee Type: FTE/Hourly Company Overview: Virtual Technologies Group is a leading innovator in the technology sector, specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting-edge technology that enhances efficiency, productivity, and connectivity. With a team of highly skilled professionals, we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence, innovation, and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group, we are dedicated to shaping the future of technology and making a positive impact on the world. Position Overview Virtual Technologies Group is seeking dynamic, customer-focused Help Desk Professionals across Tier 1 to Tier 3 levels to provide technical support and service excellence to our clients. Whether you're just entering the tech support world or you're a seasoned troubleshooter, we have a place for you in our growing team. These opportunities will be available October of 2025. Day-To-Day Duties and Responsibilities Staff Mentorship & Training: Provide coaching, performance reviews, and ongoing training to Tier 1 and Tier 2 staff; foster career development Process Optimization: Identify opportunities to streamline troubleshooting workflows and ticket escalation processes; implement industry best practices Incident & Escalation Oversight: Coordinate response to critical issues and ensure timely resolution; serve as the final escalation point for complex cases Documentation Management: Maintain detailed records, SOPs, and technical documentation for internal use and compliance Cross-Department Collaboration: Act as a liaison between support, engineering, and product teams to ensure unified service delivery Technology Planning & Procurement: Contribute to vendor selection and purchasing decisions for support tools, software, and IT hardware Performance Reporting: Monitor support analytics, generate reports, and present insights to leadership on trends and improvement areas Preferred Qualifications CompTIA A+ – Foundational IT skills (ideal for Tier 1 support CompTIA Network+ – Networking concepts and troubleshooting CompTIA Security+ – Entry-level cybersecurity fundamentals Microsoft Certified: Modern Desktop Administrator Associate – Desktop deployment and support Microsoft 365 Certified: Fundamentals or Enterprise Administrator Expert – Administration of Microsoft cloud and productivity tools Cisco Certified Support Technician (CCST) – Entry-level networking and cybersecurity knowledge Cisco Certified Network Associate (CCNA) – Intermediate networking, switching, and routing skills ITIL Foundation Certification – Best practices in IT service management and incident handling HDI Support Center Analyst (HDI-SCA) – Customer service and help desk operations Apple Certified Support Professional (ACSP) – macOS troubleshooting and Apple ecosystem support Google IT Support Professional Certificate – Foundations for IT support and operations VMware Certified Technical Associate (VCTA) – Virtualization knowledge for Tier 3-level troubleshooting Jamf Certified Associate – Apple device management and support in enterprise settings Why Join Us? At Virtual Technologies Group we provide more than just IT solutions—we offer a dynamic environment where you can learn, grow, and expand your skillset. As a leading managed services, cybersecurity, and IT consulting firm, we support a diverse range of customers, giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry. Join a team that values innovation, collaboration, and professional development. Whether you're looking to sharpen your technical expertise, work with cutting-edge technology, or make a real impact, we’re committed to helping you build a rewarding career. Benefits Overview: VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans, dental insurance, vision insurance, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short and long-term disability insurance, paid time off and holidays, and a 401(k) with employer match. EEO Statement: VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We believe that diversity strengthens our team and drives innovation. All employment decisions are based on qualifications, merit, and business needs. If you require reasonable accommodation during the application or interview process, please contact [email protected].

Provide Tier 1 technical support via phone and ticketing system, troubleshoot hardware/software issues, manage user accounts, and escalate tickets as needed. | Entry-level customer service experience, good communication skills, problem-solving ability, flexibility, and multitasking; certifications and VoIP experience are a plus. | Job Title: Help Desk Technician - Tier 1 Company: Virtual Technologies Group (VTG) Location: Maumee, OH (hybrid) Position Type: Full-time Compensation Range: $18-20/hr plus comprehensive benefit package Company Overview: Be the HERO for your company again! Join Virtual Technologies Group for an opportunity to tackle complex technology challenges and make a significant impact. Our company supports numerous clients, has a broad array of high-tech resources at your disposal, and fosters close client relationships. We boast the leading technical team nationwide and are expanding our workforce to better serve our customer base. We offer diverse tech solutions at Virtual Technologies Group, ranging from managed IT services and hosted voice services for resellers and direct clients, to cybersecurity as well as physical security offerings. Additionally, we develop custom software and provide educational support in testing and fleet management for educational institutions. Benefit Offerings: -Medical, dental, and vision -401K with company match -Short-term and long-term disability coverage paid for by the company -Life insurance paid for by the company with a buy up option for you and your family -Flexible work schedule Job Overview: The Tier 1 Help Desk Technician provides expeditious support leveraged through various backend platforms to meet and exceed goals and expectations that have been stipulated by clients. Support is primarily performed over the phone, through a ticket system and/or through remote methods for hardware and software support. Location and Hours: This job is located on site at our Maumee, OH office location, with the opportunity for future remote / hybrid work. Tier 1 Helpdesk Technicians are required to work in-office during normal business hours. Responsibilities/Job Functions: The main responsibility of a Tier 1 Help Desk Technician is to answer the phone and work the ticket boards. Troubleshoot and resolve computer-related issues with end users remotely and over the phone. Proactively monitor tickets to prevent larger issues from occurring and watch for priority one (P1) and VIP User tickets. Manage accounts through Microsoft Active Directory/ Entra ID and Office 365. Setup and configuration of Microsoft Office products and many other software products. Identify and troubleshoot VoIP related tickets – extension issues, voicemail reset, connectivity issues. Handle customer issues in an organized fashion through a ticketing system. Communicate with coworkers to escalate tickets as needed to Tier 2 Help Desk Technicians. Minimum Qualifications: Customer service experience is a must. Excellent with oral and written communication. Ability to quickly solve problems. Flexibility in a dynamic work environment. Entry level industry certifications are a plus. Experience in VoIP platforms a plus. Multitasking and completing projects according to their scheduled deadlines.

Drive revenue growth by identifying new business opportunities, prospecting, building client relationships, and closing IT sales deals. | 3+ years in IT sales or business development, strong IT services knowledge, excellent communication and negotiation skills, and CRM proficiency. | Job Title: Business Development Executive - IT Sales Company: Virtual Technologies Group (VTG) Location: Remote. Must be located near major airport hub for travel, prefer EST or CST time zone. Location preferences include Toledo, OH, Atlanta, GA, Austin, TX, and Columbia, MD. Must be based in US. Travel %: Variable to client sites- up to 50% Position Type: Full-time Compensation Range: $90 – 130k base + bonus & commission, targeting $200k+ total comp Company Overview: Join us at Virtual Technologies Group (VTG) as a Sales Account Manager. Expand our reach while upholding our reputation in IT support on a national level to a diverse group of clients. VTG offers tech solutions, ranging from managed IT services, to custom application development, to VoIP, as well as cybersecurity and physical security offerings. Job Overview: The Business Development Executive will play a crucial role in driving revenue growth for VTG by identifying and pursuing new business opportunities. Through strategic prospecting, lead generation, and relationship building, the Business Development Executive will contribute significantly to expanding our client base. Responsibilities/Job Functions: Lead Generation & Prospecting: • Identify, research, and qualify potential clients within target markets. • Develop and execute strategic prospecting campaigns, including cold calling, email marketing, and networking. • Leverage industry events, conferences, and online platforms to generate leads. • Build and maintain a robust pipeline of qualified leads. Sales & Business Development: • Conduct needs assessments and develop tailored proposals to address client requirements. • Deliver compelling presentations to prospective clients, showcasing VTG's value proposition. • Negotiate and close deals, ensuring mutually beneficial agreements. • Monitor industry trends and competitor activities to identify new market opportunities. Client Relationship Management: • Build and maintain strong relationships with key decision-makers at prospective client organizations. • Act as a trusted advisor to clients, providing expert guidance on IT solutions. • Foster long-term relationships with clients to ensure ongoing business opportunities. Sales Forecasting & Reporting: • Accurately forecast and track sales performance against established targets. • Prepare regular sales reports and presentations for management. • Analyze sales data to identify areas for improvement and optimize sales strategies. Teamwork & Collaboration: • Collaborate with internal teams, including marketing, sales engineering, and technical support, to ensure successful project delivery. • Share best practices and knowledge with other sales team members. • Contribute to the overall success of the sales organization. Minimum Qualifications: • Bachelor's degree in Business Administration, Marketing, or a related field preferred. • 3+ years of proven success in a business development or sales role, preferably within the IT industry. • Strong understanding of IT services, including managed services, cloud computing, cybersecurity, and data center solutions. • Excellent communication, presentation, and negotiation skills. • Strong analytical and problem-solving skills. • Ability to work independently and as part of a team. • Proficient in CRM software (e.g., Salesforce, HubSpot).   • Excellent time management and organizational skills. Preferred Qualifications: • Experience with consultative selling methodologies. • Experience with selling complex IT solutions. • Certifications in relevant IT fields (e.g., CompTIA, Microsoft). EEO Statement: We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. Powered by JazzHR 67PusddWwY