VideaHealth

Manage end-to-end recruitment for GTM roles, partner with leadership to develop hiring strategies, and ensure a positive candidate experience. | 3+ years of full-cycle recruiting experience, success in hiring for GTM roles, strong sourcing skills, and ability to partner with leaders effectively. | About Us: VideaHealth is a cutting-edge AI-powered solution for dentistry, developed by a team of seasoned leaders, engineers, AI scientists, and clinicians spun out of MIT. Our vision is to be the first company to diagnose a billion people globally. Our product is already used by several tens of thousands of dental clinicians to improve the quality of care through faster diagnoses, increase operating efficiencies, and improved patient understanding. About the Position: We are looking for a Go To Market Recruiter to join our growing People team. In this role you will play a key role in growing the VideaHealth team, responsible for managing end to end recruitment processes for our go to market organization, ensuring we attract and retain top-tier talent who are a strong culture fit. This opportunity is based in our Brooklyn New York office on a hybrid work schedule. Key Responsibilities: Own full-cycle recruiting for Go-To-Market roles across Sales, Marketing, Customer Success and Partnerships Partner with hiring managers and GTM leadership to define role profiles, scorecards, and interview plans, and to build hiring strategies aligned to quarterly growth goals. Partner with hiring managers and leadership team to build and implement hiring strategies Source, attract and engage top talent through creative and effective sourcing strategies Build and execute creative sourcing strategies across LinkedIn Recruiter, referrals, outbound email, communities, events, and targeted pipelines Run structured screening and interview loops that evaluate competencies, performance history, and values alignment, while ensuring equitable, consistent assessments. Manage the interview process end-to-end: scheduling, debriefs, feedback collection, and candidate communication—delivering a high-touch, best-in-class candidate experience. Drive offer strategy and closing in partnership with leaders: compensation alignment, level calibration, and stakeholder coordination to increase acceptance rates. About You: 3+ years of full-cycle recruiting experience, ideally in a high-growth startup or fast-paced environment. Demonstrated success hiring for GTM roles (Sales/Marketing/CS/RevOps), with strong instincts for what “great” looks like across different functions and seniority levels. Strong sourcing and outreach skills; you’re comfortable building pipelines from scratch and experimenting with messaging and channels. Confident partner to hiring managers and leaders—able to push for clarity, manage tradeoffs, and keep searches moving with urgency and transparency. Data-informed and detail-oriented: you use funnel metrics and ATS reporting to diagnose bottlenecks and improve outcomes. Excellent communicator with a candidate-first mindset and high bar for experience and follow-through. Bonus: experience supporting broader People Ops/HR initiatives (onboarding, process improvement, programs). Motivated by mission-driven work and excited to help improve health outcomes through technology Able to work on a hybrid schedule and commute to our New York City with occasional travel to Boston Don’t meet all the listed requirements? We still encourage you to apply! We are looking for the right teammate who is excited to contribute to our mission and are flexible on level of experience. VideaHealth is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. VideaHealth is supported by some of the best investors in the world, having raised over $67M in Venture Capital from Tier 1 investors such as Threshold ventures, Spark Capital (Twitter, SnapChat, SmileDirectClub), Zetta Venture (Kaggle), and Pillar VC (PillPack), as well as angel investors such as Frederic Kerrest (Co-founder of Okta). Our work has been featured in TechCrunch, Wall Street Journal, and many other outlets. If you want to join a breakthrough healthtech company and help accelerate its impact and growth, we encourage you to apply for this exciting opportunity!

The Application Support Specialist will deliver tier 1 and tier 2 support to end users, troubleshoot technical issues, and manage the support queue. They will collaborate with cross-functional teams to resolve client-reported bugs and maintain support documentation. | Candidates should have 2+ years of SaaS technical support experience and a proven ability to resolve complex technical issues. Strong documentation, multitasking, and organizational skills are essential, along with experience in troubleshooting cloud-based applications. | About Us: VideaHealth is a cutting-edge AI-powered solution for dentistry, developed by a team of business operators, engineers, AI scientists, and clinicians spun out of MIT. Our vision is to be the first company to diagnose a billion people globally. Our product is already used by thousands of dental clinicians to improve the quality of care through faster diagnoses, lower operating costs, and improved patient understanding. About the Position: VideaHealth is looking for an Application Support Specialist. In this role, you’ll be the go-to expert supporting our customers throughout their AI-powered dental care journey. You’ll partner closely with the Customer Success team to ensure every VideaAI user receives timely, thoughtful, and effective support. You’re a fast learner, empathetic, and thrive on resolving technical challenges in a fast-paced environment. If this sounds like you then we’d like to meet you! Key Responsibilities: Deliver tier 1 and tier 2 support to end users via phone and email Troubleshoot technical and user-facing issues; escalate complex bugs or feature requests to Product or Engineering as needed Triage the support queue and manage day-to-day ticket workflows Monitor SLA response times and drive improvements when bottlenecks occur Analyze support trends to inform process, product, and documentation enhancements Create and maintain internal and external support documentation Collaborate cross-functionally to resolve client-reported bugs and installation issues Collaborate with both Product and Engineering to ensure all reported client bugs or installation issues Maintain a strong understanding of VideaHealth products and workflows Support the Customer Success team on technical deliverables and escalations Requirements: Functional 2+ years of demonstrated SaaS technical support experience, ideally in a startup or high-growth environment. Proven ability to deliver exceptional customer support and resolve complex technical issues Strong documentation, multitasking, and organizational skills Analytical and methodical problem solver; calm under pressure Comfortable navigating ambiguity and shifting priorities Quick learner with the ability to become a product expert Effective communicator and team player with strong self-direction Experience in the dental field is a plus Technical Experience troubleshooting cloud-based or web application issues Proficiency with CRM and ticketing tools (e.g., HubSpot, Zendesk, Salesforce, Jira) Experience writing SQL queries and interpreting system logs Comfortable using tools such as Slack, Google Workspace, Confluence, and other collaboration tools VideaHealth is supported by some of the best investors in the world, having raised over $67M in Venture Capital from Tier 1 investors such as Spark Capital (Twitter, SnapChat, SmileDirectClub), Zetta Venture (Kaggle), and Pillar VC (PillPack), as well as angel investors such as Frederic Kerrest (Co-founder of Okta). Our work has been featured in TechCrunch, Wall Street Journal, and many other outlets. VideaHealth is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. If you want to join a breakthrough healthtech company and help accelerate its impact and growth, we encourage you to apply for this exciting opportunity!