VideaHealth

Lead client onboarding, drive product adoption, and manage ongoing client relationships to ensure satisfaction and retention. | Requires 5+ years in customer success, SaaS expertise, experience in healthcare or dental industry, and strong project management skills. | About Us: VideaHealth is a cutting-edge AI-powered solution for dentistry, developed by a team of business operators, engineers, AI scientists, and clinicians spun out of MIT. Our vision is to be the first company to diagnose a billion people globally. Our product is already used by thousands of dental clinicians to improve the quality of care through faster diagnoses, lower operating costs, and improved patient understanding. About the Position: The Customer Success Manager is a critical member of the Customer Success team leading the company’s strong mission to deliver an exceptional VideaHealth client experience. This role will be a great fit if you are passionate about making a difference in a patient’s health, energized by delivering high client satisfaction, and think strategically about client relationships. Key Responsibilities: Application implementations of our suite of products, working with clinical and non-clinical (office managers, etc.) staff. Define and communicate project timelines, deliverables and updates and maintain constant communication through the project to capture feedback and address any issues. Coordinate deliverables with other team members, including technical installers, training and support teams. Ability to engage dental clinical teams driving VideaAI product adoption via a consultative approach through your expertise in practice workflow integration and knowledge of the application Own the client relationship, partnering with the sales and implementation teams, and taking over management for ongoing client happiness Product with clients and drive product adoption to successfully achieve KPIs through the use of data analytics and insights, application/user support, and proposing and supporting solutions to improve these metrics. Collaborate with sales peers, when appropriate, on accelerating account expansion and renewals. Forecast and manage the health of your clients Develop and deepen relationships with clients that provide insight into their company goals and strategies Ensure client delight that drives client advocacy opportunities Be a client consultant. Analyze the client’s use of the product and identify trends and success metrics by running reports with our data visualization tools. Share opportunities with clients for greater enrollment and engagement Act as a client advocate and be the voice of the client internally to refine the client experience including client implementation, onboarding, and product experience. Contribute to product roadmap planning Provide top-level service to our rapidly growing client base, sharing the transformative impact of our products to excite and delight Be well versed in issue management, including appropriate escalation and client expectation management Requirements: 5+ years in a customer success role, experience managing enterprise level customers SAAS expertise and experience in becoming a hands-on application expert to support a user base Start-up experience and understanding the unique experience it entails Ability to thrive and quickly pivot when market dynamics dictate Adept at managing multiple stakeholders internally and externally with differing seniority Dental, DSO, healthcare industry, digital therapeutics, or digital healthcare background Proven track record of exceeding ARR goals and client satisfaction across a book of business Ability to develop strategic client strategies to support retention and client growth via cross-selling or up-sell initiatives Highly organized, able to multitask, and easily adapts and responds to change Strong communication skills. Ability to simplify and convey complex information in a confident and articulate manner while effectively communicating across various target audiences Comfortable conducting product demonstrations and presenting virtually or in-person Ability to solve problems quickly and creatively in a highly collaborative environment Demonstrated ability to work successfully on cross-functional teams Willingness to travel Experience managing a range of priorities and accounts, focusing on what is critical Comfort with ambiguity: experience adapting in rapidly changing environments and contributing to an evolving sales process Growth mindset: always looking for an opportunity to learn, grow, and give/receive feedback Ability to perform basic data analysis using packaged tools and reporting to monitor trends, identify opportunities and provide solutions. Project management experience including managing client communications, scheduling and managing meetings, and creating and presenting project updates and general customer presentations. Experience working on-site with clinical staff in practices (nice to have) Ability to be hybrid in NYC or Boston (2-3 days a week) VideaHealth is supported by some of the best investors in the world, having raised over $67M in Venture Capital from Tier 1 investors such as Spark Capital (Twitter, SnapChat, SmileDirectClub), Zetta Venture (Kaggle), and Pillar VC (PillPack), as well as angel investors such as Frederic Kerrest (Co-founder of Okta). Our work has been featured in TechCrunch, Wall Street Journal, and many other outlets. VideaHealth is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. If you want to join a breakthrough healthtech company and help accelerate its impact and growth, we encourage you to apply for this exciting opportunity!

Lead client onboarding, drive product adoption, and manage ongoing customer relationships to ensure satisfaction and growth. | Requires 5+ years in customer success or SaaS, experience with enterprise clients, and healthcare or dental industry background. | About Us: VideaHealth is a cutting-edge AI-powered solution for dentistry, developed by a team of business operators, engineers, AI scientists, and clinicians spun out of MIT. Our vision is to be the first company to diagnose a billion people globally. Our product is already used by thousands of dental clinicians to improve the quality of care through faster diagnoses, lower operating costs, and improved patient understanding. About the Position: The Customer Success Manager is a critical member of the Customer Success team leading the company’s strong mission to deliver an exceptional VideaHealth client experience. This role will be a great fit if you are passionate about making a difference in a patient’s health, energized by delivering high client satisfaction, and think strategically about client relationships. Key Responsibilities: • Application implementations of our suite of products, working with clinical and non-clinical (office managers, etc.) staff. Define and communicate project timelines, deliverables and updates and maintain constant communication through the project to capture feedback and address any issues. • Coordinate deliverables with other team members, including technical installers, training and support teams. • Ability to engage dental clinical teams driving VideaAI product adoption via a consultative approach through your expertise in practice workflow integration and knowledge of the application • Own the client relationship, partnering with the sales and implementation teams, and taking over management for ongoing client happiness • Product with clients and drive product adoption to successfully achieve KPIs through the use of data analytics and insights, application/user support, and proposing and supporting solutions to improve these metrics. • Collaborate with sales peers, when appropriate, on accelerating account expansion and renewals. • Forecast and manage the health of your clients • Develop and deepen relationships with clients that provide insight into their company goals and strategies • Ensure client delight that drives client advocacy opportunities • Be a client consultant. Analyze the client’s use of the product and identify trends and success metrics by running reports with our data visualization tools. Share opportunities with clients for greater enrollment and engagement • Act as a client advocate and be the voice of the client internally to refine the client experience including client implementation, onboarding, and product experience. • Contribute to product roadmap planning • Provide top-level service to our rapidly growing client base, sharing the transformative impact of our products to excite and delight • Be well versed in issue management, including appropriate escalation and client expectation management Requirements: • 5+ years in a customer success role, experience managing enterprise level customers • SAAS expertise and experience in becoming a hands-on application expert to support a user base • Start-up experience and understanding the unique experience it entails • Ability to thrive and quickly pivot when market dynamics dictate • Adept at managing multiple stakeholders internally and externally with differing seniority • Dental, DSO, healthcare industry, digital therapeutics, or digital healthcare background • Proven track record of exceeding ARR goals and client satisfaction across a book of business • Ability to develop strategic client strategies to support retention and client growth via cross-selling or up-sell initiatives • Highly organized, able to multitask, and easily adapts and responds to change • Strong communication skills. Ability to simplify and convey complex information in a confident and articulate manner while effectively communicating across various target audiences • Comfortable conducting product demonstrations and presenting virtually or in-person • Ability to solve problems quickly and creatively in a highly collaborative environment • Demonstrated ability to work successfully on cross-functional teams • Willingness to travel • Experience managing a range of priorities and accounts, focusing on what is critical • Comfort with ambiguity: experience adapting in rapidly changing environments and contributing to an evolving sales process • Growth mindset: always looking for an opportunity to learn, grow, and give/receive feedback • Ability to perform basic data analysis using packaged tools and reporting to monitor trends, identify opportunities and provide solutions. • Project management experience including managing client communications, scheduling and managing meetings, and creating and presenting project updates and general customer presentations. • Experience working on-site with clinical staff in practices (nice to have) • Ability to be hybrid in NYC or Boston (2-3 days a week) VideaHealth is supported by some of the best investors in the world, having raised over $67M in Venture Capital from Tier 1 investors such as Spark Capital (Twitter, SnapChat, SmileDirectClub), Zetta Venture (Kaggle), and Pillar VC (PillPack), as well as angel investors such as Frederic Kerrest (Co-founder of Okta). Our work has been featured in TechCrunch, Wall Street Journal, and many other outlets. VideaHealth is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. If you want to join a breakthrough healthtech company and help accelerate its impact and growth, we encourage you to apply for this exciting opportunity!

Rapidly prototype and validate AI-driven software concepts from scratch, managing the entire build process independently, and iterating based on customer feedback. | Experience with full-stack development, AI tools, prompt engineering, system architecture, and product hypothesis testing, with a founder mindset. | Role Overview We are looking for a "10x Builder" who leverages the latest AI development tools to rapidly conceptualize, build, and deploy functional prototypes. You will operate as an autonomous unit, bypassing traditional engineering bottlenecks by using AI to generate code, design architectures, and stand up infrastructure. Your mission is validation velocity: proving technical feasibility and product-market fit through working software before we commit to a full-scale engineering build. Key Responsibilities Zero to One Track Record: You’ve been in roles taking greenfield ideas and validating concepts that have resulted in successful revenue generating products. Rapid Feasibility Testing: Take a raw "What if...?" idea and turn it into a clickable, data-connected application within 48–72 hours to prove it can work. Solo End-to-End Build: Use AI coding agents and LLMs to build "Stage 1" functional products (Full-stack) from scratch without needing a dedicated backend or frontend team. This initial proof of concept will likely be thrown away - you should be comfortable with that. AI-Driven Toolchain Management: Curate and master a stack of "Multiplier Tools" (e.g., v0.dev for UI, Cursor/Bolt for logic, Supabase for instant backends, and Replicate for model integration). Customer Obsessed: Regular touchpoints with customers to understand pain points and run iterative feedback loops with prototypes to validate it meets their needs. Technical De-risking: Identify the "hardest" part of a concept and build a specific proof-of-concept (POC) to ensure the tech is viable before the business invests. Hand-off Documentation: When a prototype is validated, provide the "AI-generated blueprint" and whatever code to the core engineering team for assessment. Required Skills & Qualifications Polyglot Logic: You don't need to be a master of one language, but you must be a master of system architecture. You should know enough Python, TypeScript, and SQL to guide AI agents to write working code. Prompt Engineering for Development: Advanced ability to "co-author" complex software with AI, including debugging AI-generated hallucinations and refactoring legacy AI code. Architecture Intuition: Ability to choose the right "Lego blocks" (APIs, Serverless functions, BaaS) to stand up a product instantly. Product Sense: A "founder mindset." You aren't just building to spec; you are building to test a hypothesis. You know when to cut corners to move faster and when quality matters. Don’t meet all the listed requirements? We still encourage you to apply! We are looking for the right teammate who is excited to contribute to our mission and are flexible on level of experience. VideaHealth is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. VideaHealth is supported by some of the best investors in the world, having raised over $67M in Venture Capital from Tier 1 investors such as Threshold ventures, Spark Capital (Twitter, SnapChat, SmileDirectClub), Zetta Venture (Kaggle), and Pillar VC (PillPack), as well as angel investors such as Frederic Kerrest (Co-founder of Okta). Our work has been featured in TechCrunch, Wall Street Journal, and many other outlets. If you want to join a breakthrough healthtech company and help accelerate its impact and growth, we encourage you to apply for this exciting opportunity!

Manage end-to-end recruitment for GTM roles, partner with leadership to develop hiring strategies, and ensure a positive candidate experience. | 3+ years of full-cycle recruiting experience, success in hiring for GTM roles, strong sourcing skills, and ability to partner with leaders effectively. | About Us: VideaHealth is a cutting-edge AI-powered solution for dentistry, developed by a team of seasoned leaders, engineers, AI scientists, and clinicians spun out of MIT. Our vision is to be the first company to diagnose a billion people globally. Our product is already used by several tens of thousands of dental clinicians to improve the quality of care through faster diagnoses, increase operating efficiencies, and improved patient understanding. About the Position: We are looking for a Go To Market Recruiter to join our growing People team. In this role you will play a key role in growing the VideaHealth team, responsible for managing end to end recruitment processes for our go to market organization, ensuring we attract and retain top-tier talent who are a strong culture fit. This opportunity is based in our Brooklyn New York office on a hybrid work schedule. Key Responsibilities: Own full-cycle recruiting for Go-To-Market roles across Sales, Marketing, Customer Success and Partnerships Partner with hiring managers and GTM leadership to define role profiles, scorecards, and interview plans, and to build hiring strategies aligned to quarterly growth goals. Partner with hiring managers and leadership team to build and implement hiring strategies Source, attract and engage top talent through creative and effective sourcing strategies Build and execute creative sourcing strategies across LinkedIn Recruiter, referrals, outbound email, communities, events, and targeted pipelines Run structured screening and interview loops that evaluate competencies, performance history, and values alignment, while ensuring equitable, consistent assessments. Manage the interview process end-to-end: scheduling, debriefs, feedback collection, and candidate communication—delivering a high-touch, best-in-class candidate experience. Drive offer strategy and closing in partnership with leaders: compensation alignment, level calibration, and stakeholder coordination to increase acceptance rates. About You: 3+ years of full-cycle recruiting experience, ideally in a high-growth startup or fast-paced environment. Demonstrated success hiring for GTM roles (Sales/Marketing/CS/RevOps), with strong instincts for what “great” looks like across different functions and seniority levels. Strong sourcing and outreach skills; you’re comfortable building pipelines from scratch and experimenting with messaging and channels. Confident partner to hiring managers and leaders—able to push for clarity, manage tradeoffs, and keep searches moving with urgency and transparency. Data-informed and detail-oriented: you use funnel metrics and ATS reporting to diagnose bottlenecks and improve outcomes. Excellent communicator with a candidate-first mindset and high bar for experience and follow-through. Bonus: experience supporting broader People Ops/HR initiatives (onboarding, process improvement, programs). Motivated by mission-driven work and excited to help improve health outcomes through technology Able to work on a hybrid schedule and commute to our New York City with occasional travel to Boston Don’t meet all the listed requirements? We still encourage you to apply! We are looking for the right teammate who is excited to contribute to our mission and are flexible on level of experience. VideaHealth is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. VideaHealth is supported by some of the best investors in the world, having raised over $67M in Venture Capital from Tier 1 investors such as Threshold ventures, Spark Capital (Twitter, SnapChat, SmileDirectClub), Zetta Venture (Kaggle), and Pillar VC (PillPack), as well as angel investors such as Frederic Kerrest (Co-founder of Okta). Our work has been featured in TechCrunch, Wall Street Journal, and many other outlets. If you want to join a breakthrough healthtech company and help accelerate its impact and growth, we encourage you to apply for this exciting opportunity!

The Application Support Specialist will deliver tier 1 and tier 2 support to end users, troubleshoot technical issues, and manage the support queue. They will collaborate with cross-functional teams to resolve client-reported bugs and maintain support documentation. | Candidates should have 2+ years of SaaS technical support experience and a proven ability to resolve complex technical issues. Strong documentation, multitasking, and organizational skills are essential, along with experience in troubleshooting cloud-based applications. | About Us: VideaHealth is a cutting-edge AI-powered solution for dentistry, developed by a team of business operators, engineers, AI scientists, and clinicians spun out of MIT. Our vision is to be the first company to diagnose a billion people globally. Our product is already used by thousands of dental clinicians to improve the quality of care through faster diagnoses, lower operating costs, and improved patient understanding. About the Position: VideaHealth is looking for an Application Support Specialist. In this role, you’ll be the go-to expert supporting our customers throughout their AI-powered dental care journey. You’ll partner closely with the Customer Success team to ensure every VideaAI user receives timely, thoughtful, and effective support. You’re a fast learner, empathetic, and thrive on resolving technical challenges in a fast-paced environment. If this sounds like you then we’d like to meet you! Key Responsibilities: Deliver tier 1 and tier 2 support to end users via phone and email Troubleshoot technical and user-facing issues; escalate complex bugs or feature requests to Product or Engineering as needed Triage the support queue and manage day-to-day ticket workflows Monitor SLA response times and drive improvements when bottlenecks occur Analyze support trends to inform process, product, and documentation enhancements Create and maintain internal and external support documentation Collaborate cross-functionally to resolve client-reported bugs and installation issues Collaborate with both Product and Engineering to ensure all reported client bugs or installation issues Maintain a strong understanding of VideaHealth products and workflows Support the Customer Success team on technical deliverables and escalations Requirements: Functional 2+ years of demonstrated SaaS technical support experience, ideally in a startup or high-growth environment. Proven ability to deliver exceptional customer support and resolve complex technical issues Strong documentation, multitasking, and organizational skills Analytical and methodical problem solver; calm under pressure Comfortable navigating ambiguity and shifting priorities Quick learner with the ability to become a product expert Effective communicator and team player with strong self-direction Experience in the dental field is a plus Technical Experience troubleshooting cloud-based or web application issues Proficiency with CRM and ticketing tools (e.g., HubSpot, Zendesk, Salesforce, Jira) Experience writing SQL queries and interpreting system logs Comfortable using tools such as Slack, Google Workspace, Confluence, and other collaboration tools VideaHealth is supported by some of the best investors in the world, having raised over $67M in Venture Capital from Tier 1 investors such as Spark Capital (Twitter, SnapChat, SmileDirectClub), Zetta Venture (Kaggle), and Pillar VC (PillPack), as well as angel investors such as Frederic Kerrest (Co-founder of Okta). Our work has been featured in TechCrunch, Wall Street Journal, and many other outlets. VideaHealth is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. If you want to join a breakthrough healthtech company and help accelerate its impact and growth, we encourage you to apply for this exciting opportunity!