Via

Lead daily onsite operations ensuring safe and reliable transportation services and coordinate between city partners, drivers, and central teams. | Operational experience in people management, logistics, or customer service with onsite work capability in St. Louis. | Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As a Field Manager on Via’s Operations team, you are the force that keeps our services running reliably for the communities that depend on them. This is a high ownership, boots-on-the-ground role where you’ll lead daily operations, tackle real-time challenges, and continuously elevate the rider and driver experience. **This is a fully in-person position with the expectation that you will be onsite 4-5 days per week.** What You’ll Do: Run the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation. Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service. Guide and support drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service. Turn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements. Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience. Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life. Who You Are: Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work. Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through. Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen. Tactical and strategic, able to problem-solve issues as they come up but also think long term about solutions to mitigate these occurrences. Mission driven, motivated by expanding access to transportation and improving how communities move. Based in the St. Louis area, ready to be onsite 4–5 days a week. Compensation and Benefits: Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable. Salary Range: $65,000 - $75,000 / per year. We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching. There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.

Lead launch pipeline and manage operational transitions including technology and partner relationships. | 10+ years leadership experience with consulting and operating roles, bachelor's degree required, MBA preferred. | Via is using technology to transform public transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. Via is hiring a Director of Launch & Operations to lead part of our North American launch pipeline. This is a significant leadership role: you will start out by directly managing a launch portfolio and a team of Launch Managers. You will sit at the intersection of operational strategy and execution, launching a growing pipeline of new, complex services across markets. For each launch, you and your team lead a transit network transformation; taking full ownership of the technology and operational transition, service performance, partner relationships, and a 30+ person frontline team of local managers, operations staff, and drivers. You will be building new operational systems from the ground up, not just managing existing ones. The decisions you make here will shape how the market runs for years. This is a unique leadership opportunity for anyone who is eager to lead a high performing team and launch high-stakes, high-visibility, and high-impact new markets at Via. The role is excellent for a generalist looking for a leadership role in strategy, operations and product/technology. This role requires a willingness to travel up to 25% of the time. What You’ll Do: Leadership & people management Lead, coach, and develop a team set clear expectations, cadence, and accountability Build leadership depth: hire, promote, and performance-manage talent Foster a culture of success, operational excellence, and partner trust across the expansion team Launch & performance ownership Own a portfolio of new launches, ensuring each service is launched on time meeting partner expectations and internal KPIs Provide strategic oversight on launch quality, ensuring KPIs spanning on-time performance, rider satisfaction, safety and cost efficiency Define processes to continuously improve technology implementation and operational launches Partner & stakeholder management Serve as a senior operational counterpart to agency leadership on high-stakes launches Build trust through thoughtful change management, transparent performance reporting, proactive communication, and credible remediation when service misses occur Navigate complex regulatory and contractual environments Cross-functional leadership Partner with Operational, Commercial, Legal, Product and Finance teams to ensure high-quality execution of launch portfolio Provide guidance on product roadmap priorities based on launch and front-line observations Who You Are: Proven experience in a leadership role and 10+ years of experience, ideally with a combination of consulting and operating experience An operator’s mindset, balancing high-level strategy with hands-on execution, readily diving into the weeds to unblock complex launch bottlenecks Track record leading high-growth or transformation environments—scaling teams, launching new lines of business, or integrating acquisitions/service expansions Excellent interpersonal and communication skills, capable of working with and influencing stakeholders at all levels Analytical and problem-solving skills, you don’t accept the status quo and are always looking for creative solutions Strong comfort working in a fast paced environment, operating in ambiguity, managing multiple tasks simultaneously, and taking on responsibility Hold a Bachelor’s Degree with a record of exceptional academic and professional achievement (MBA preferred) Compensation and Benefits: Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary Range: $180-$220k / year + attractive RSU package We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.

Manage partner relationships, analyze service data, and drive contract renewals and service expansions. | 4+ years client-facing experience, strong quantitative skills, entrepreneurial relationship builder, and team player. | Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As a Partner Success Manager at Via, you will be the face and voice of Via for our partners, both internally and externally. You'll build genuine, durable relationships with the cities and operators working to deliver better transportation for their communities, while owning the commercial outcomes that come with it, from complex renewals to service expansions. At Via, partner success is how we make sure our technology translates into real impact. This is an individual contributor role at the heart of that mission, and you’ll be working alongside talented, collaborative, and like-minded colleagues who are passionate about making public transit better. About the Role: • Own the success of transportation systems in your partners' cities, serving as the primary point of contact for executive city and agency leadership • Act as a trusted advisor to partners, helping translate their operational realities and community needs into concrete service improvements and revenue opportunities • Build deep, long-term relationships with partners by identifying pain points, providing solutions, and recognizing opportunities for service growth • Analyze service performance data on a daily, weekly, and long-term basis to deliver actionable recommendations that improve quality, efficiency, and growth • Negotiate complex, multi-year contract renewals and service expansions that increase year-on-year revenue across your portfolio • Advocate internally for your partners, championing new products and capabilities that expand the size and scope of their services About You: • 4+ years of relevant experience in a client-facing role, whether in consulting, customer success, or a high-growth technology company • Quantitatively inclined and data savvy; you draw quick, insightful conclusions from complex data sets and turn raw numbers into clear, actionable recommendations • An entrepreneurial relationship builder who stays calm and considered in politically sensitive, high-stakes situations • A reliable self-starter with a growth mentality; you thrive in fast-paced environments and aren't deterred by setbacks or pivots • An excellent team player who views success as a collective effort and takes pride in mentoring others while delivering as a strong individual contributor Compensation and Benefits: • Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable • Base Salary Range: $85,000 - $110,000 • We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Drive revenue growth and build high-impact partnerships with city governments and transport authorities in the Western US. | 10+ years in sales, business development, or strategy with proven ability to close complex, multi-stakeholder deals, preferably in public transport or tech-enabled services. | Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transport, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As a Director, Strategic Partnerships at Via, you'll drive revenue growth across the North American Western territory. You'll build the relationships that matter, close the deals that shape how cities invest in mobility, and help authorities and operators across the region rethink what public transport can look like. This is a high-ownership individual contributor role at the intersection of technology, public policy, and real-world impact, on a team that believes better cities start with better transportation. About the Role: • Building and closing high-impact partnerships with city governments, transport authorities, and private operators, navigating complex, multi-stakeholder sales cycles from first conversation to signed deal • Own and execute go-to-market strategy for the West's unique buying landscape, including public-sector procurement processes, political dynamics, and multi-year funding cycles • Creating compelling, data-driven business cases that show how Via's platform improves ridership, efficiency, and sustainability for cities and regions across the market • Acting as a trusted advisor to city leaders and mobility operators as they design future transit networks, identify funding mechanisms, and navigate operational and political constraints • Represent Via at the most senior levels in your market, actively shaping how modern mobility is understood across the region through conferences, industry events, and thought leadership • Bring structured, high-value market intelligence to product and strategy teams, translating on-the-ground insight from cities and operators into decisions that shape how Via thinks, builds, and competes across the market About You: • 10+ years of experience in sales, business development, or strategy, with a proven ability to win in enterprise, government, infrastructure, or tech-enabled services; a background in public transport or mobility is a strong plus • A track record of owning and winning complex, high-value, and multi-stakeholder deals where outcomes are built on trust and influence • Strong analytical and storytelling skills; you know how to turn data, policy, and customer needs to drive strategic decisions and build compelling narratives • Ability to read tone and adapt communication style, whether in a boardroom, at a conference, or in a written proposal • A motivated self-starter who turns ambiguity into momentum; you shape the approach, set the pace, and raise the standard for how things get done • Sound commercial judgment; you know when to push, when to listen, and when to rethink the approach to maximise the value of a deal • A natural leader who views success as a team effort and thrives in high-ownership environments What We Offer: • Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable • Salary Range: $150,000-$210,000 • We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching. There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.