Via

Serve as partners’ primary contact for technical issues and work with Product and Engineering to improve and scale transit network operations. | Requires 1–2 years of experience, strong analytical problem-solving, attention to detail, effective communication, and interest in a technology career. | Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Product Support & Operations Specialist at Via, you’ll be at the core of how our partners experience our technology. When cities and operators run into issues with the platform that powers their transit networks, you're who they turn to. This role blends partner-facing work with deep technical problem-solving. You'll bridge the gap between partners' day-to-day realities and Via's Product and Engineering teams. It's a great opportunity for early-career professionals to build deep technical expertise, gain cross-functional exposure, and make a real impact from day one. You'll build a strong foundation that makes this an ideal starting point for many directions at Via. About the Role: Get up to speed quickly through hands-on training and mentorship, becoming a true expert on Via's platform, tools, and industry context. Dive into technical issues, troubleshoot, and solve problems fast, giving partners the clarity they need to keep their networks running. Build close relationships with partners, understanding their day to day and pain points so you can advise them in ways that consistently improve deployment outcomes. Work cross-functionally with Product, Engineering, Operations, and Partner Success to tackle challenges that span multiple functions. Spot product and process improvements, acting as the bridge between partners and technical teams to shape prioritization and scalability decisions. About You: 1-2 years of work experience, including internships; we welcome recent graduates eager to grow in a fast-paced, mission-driven environment. Curious and eager: You love digging into how things work. Keen to build a career in tech, with an open mind about where you'll want to focus. Meticulous and analytical, with a strong process orientation and the ability to manage multiple priorities simultaneously. An entrepreneurial problem-solver who doesn't accept the status quo and is always looking for smarter solutions. A natural communicator who instinctively finds the right tone in every situation. While not required, fluency in an additional language (Spanish, German, Arabic, French, Italian, Dutch, or Japanese) is a plus. We don't expect you to check every box. If you're excited about our mission, learn quickly, take ownership, and enjoy working collaboratively, we'd love to hear from you! What We Offer: Base Salary Range: $60,000-$70,000 per year plus variable pay and equity as part of a total compensation package. Final compensation will be determined by the candidate’s experience, knowledge, and skills. Comprehensive health coverage, with low-cost dental and vision plans. A 401(k) with company match and vesting. Fully paid parental leave for new parents, with extended leave options. Additional benefits (mental health, pet insurance, and other wellness perks). 20 days of paid time off (PTO) annually. There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.

Lead strategic and operational projects to improve fleet operations and drive business growth. | Requires 6+ years experience, strong partnership and project management skills, data analysis proficiency, and effective communication. | Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Strategy & Operations Principal, you will lead a diverse array of projects directly impacting Via’s Fleet Operations. You will set strategy, develop partnerships, lead end-to-end projects and own outcomes in areas including operational analyses, process improvement, and more. **This role is based in NYC and requires ability to come into the office.** What You’ll Do: • Drive targets: Own the achievement of monthly, quarterly and annual operations and financial targets by developing and implementing innovative strategies • Strategic partnerships: Develop and nurture strategic partnerships and manage vendor relations to achieve Via’s growth and operational objectives • Operational excellence: Manage essential aspects of daily operations to ensure smooth ongoing operations, while also thinking strategically about long-term improvements and sustainable growth. • Process improvement: Identify opportunities to streamline workflows, implement best practices, and build scalable systems that support Via’s continued expansion. • Adaptability: Respond to shifting business needs, pivoting effectively to align with company priorities and new opportunities. • P&L ownership: Use data to interpret P&L, influence cost structure, and drive margin improvements. • Strategic impact: Engage in strategic decision-making, rigorous project planning, and employ an entrepreneurial mindset to continually evolve Via’s operations • Data analysis: Perform detailed analyses to support data-driven decision-making. • Cross-functional collaboration: Collaborate with teams across the organization, including Market Operations and Partner Operations, to deliver projects and support impact for our partners and riders Who You Are: • Minimum of 6+ years of work experience • Have a Bachelor’s Degree with a record of exceptional academic achievement • Partner-facing: Skilled at managing and building relationships with external partners and stakeholders. • High degree of ownership: You have a proven track record of translating strategy into operational success. • Effective communicator: You excel in conducting complex analyses and can distill key insights for various audiences, with a knack for finding the right tone • Team leader: Effective team leader with a track record of driving collective success through strategic direction and engagement • Project ownership: Effective at managing multiple tasks simultaneously and comfortable taking on responsibility and working in an independent manner • Collaborative team player: Skilled at generating buy-in and working effectively within a multi-team, multi-geography organization. • Detail oriented: Meticulous and vigilant, with a high level of attention to detail • Comfortable with analytical tools such as Excel, Google Suite, and Tableau, with a desire to further enhance your skills. • Data analytics experience is a plus (SQL) • Fleet experience is a plus Compensation and Benefits: • Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable • Salary Range: $130,000 - $165,000 / year • We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching. Ready to join the ride? Via is an equal opportunity employer.

Lead product innovation and project management to drive revenue growth and product launches. | 7-10 years product management experience, leadership of broad product domains, AI and mobile product expertise, strong analytical and business skills. | Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Director of Product at Via, you will lead a complex, scaled portfolio of products and features that impact our end users. You will be joining Via at a time of rapid growth, impacting tens of thousands of riders per day especially those from low-income communities. This is an opportunity to shape the next generation of our mobile apps, provide intuitive and delightful experiences all while keeping our promise to our public sector customers on bettering the transit network as a whole. This includes combining various transportation modes, thoughtfully integrating into existing public transport and translating that experience across users from our public sector customers to riders and drivers. This role is one of thought leadership combined with a pragmatic eye towards building and shipping products that delight our partners. What You’ll Do: • Define and lead the vision and strategic roadmap for our next-generation mobile platform, driving seamless and intuitive journeys for millions of riders and drivers on a single unified platform. • Leverage data analytics, AI, user research, and innovative thinking to spearhead product features that deliver delightful and high-impact mobile experiences. • Manage full-stack development from front-end user interfaces to back-end architecture, robust API integrations, and third-party partner connections. • Actively collaborate on user-first design and interface details to ensure smooth, highly accessible, and intuitive interactions across all platforms. • Assess the value relative to cost for all product requirements, efficiently scoping and descoping items as needed to optimize resource allocation. • Serve as the primary liaison across Engineering, QA, Operations, and Business teams to direct cohesive, day-to-day execution. Who You Are: • You are an experienced product manager, with 7-10 years of experience in successful startups or large companies operating on a global scale. • You have owned a broad set of products, led a product domain/line across a company, and built category-leading products. • You are able to digest market research & customer feedback along with having a crisp understanding of technical requirements and constraints to paint a vision of what a great product could look like. • You have a strong understanding of how AI and emerging technologies can transform product experiences, and a track record of identifying and shipping AI-powered solutions that create meaningful value for users and the business. • You have demonstrated success in handling an end-to-end product lifecycle with the ability to drive product planning, development, and launch. • Excellent analytical abilities and a strong business acumen. • A great multitasker who thrives in a dynamic, fast-paced work environment. • Pro-active and independent achiever, self-learner, able to handle a task from idea to production. • Team player, with great communication/listening skills and a can-do attitude. • You have a passion for public transit, mapping, SaaS and accessibility - working experience in these areas is a plus. What We Offer: • Base Salary Range: $200,000 - $250,000 per year plus variable pay and equity as part of a total compensation package. Final compensation will be determined by the candidate’s experience, knowledge, and skills. • Comprehensive health coverage, with low-cost dental and vision plans • A 401(k) with company match and vesting • Fully paid parental leave for new parents, with extended leave options • Additional benefits (mental health, pet insurance, and other wellness perks) • 20 days of paid time off (PTO) annually There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.

Architect and maintain secure cloud data infrastructure and develop resilient data pipelines with MLOps support. | Requires 5+ years in data-driven roles with strong Python, cloud infrastructure, and container orchestration experience. | VIA is making an impact, and so can you. Headquartered in Boston, Massachusetts, VIA is a mission-critical software company that enables organizations to share and analyze sensitive data at speed without compromising security or control. VIA’s decentralized architecture keeps data sovereign, while its agentic AI helps organizations solve critical challenges, and its military-grade security governs access. Designed for simplicity, rapid deployment, and disconnected environments, VIA makes sensitive data usable wherever the mission happens, even offline. The Department of War, Fortune 50 companies, and critical infrastructure companies around the globe trust VIA to help them solve their toughest analytics and digital security challenges. Learn more: solvewithvia.com. An impressive mission requires an equally impressive Senior Data Platform Engineer. As a Senior Data Platform Engineer at VIA, you'll bring together core data engineering skills with an interest in the DevOps side of things: Kubernetes, container insights, and resource allocation, alongside a solid understanding of our application logic, database queries, and data pipeline orchestration. Your day-to-day will include supporting application workflows and pipeline reliability, and helping us stay ahead of the scaling and observability challenges that come with growth. You will build the foundation that empowers our customers to harness AI for human-centric, data-driven decision-making. You will work cross-functionally with a high-performing team of data professionals, developers, DevOps, and Client Delivery specialists who are already pushing the boundaries of what's possible with AI. Individuals who excel in this role are motivated by solving complex data infrastructure and reliability challenges, holding a high bar for pipeline observability and system performance, and enjoy operating at the intersection of application logic and infrastructure. Are you ready to join us? Read more about our mission, team, and values here. In this role, you will: Architect & provision secure data infrastructure: Design, provision, and maintain cloud-based data storage and platform infrastructure using infrastructure-as-code (e.g., Terraform, Helm), optimizing schemas for multi-tenant environments while ensuring security and a high standard of trust and transparency Engineer and deploy data pipelines: Develop, deploy, and maintain resilient pipelines for both real-time streaming and batch processing, with deployment (CI/CD, IaC) as a top priority, ensuring seamless data flow from raw ingestion to production-ready applications Monitor and optimize infrastructure: Build monitoring and alerting systems to track data health and system performance, proactively identifying and remediating bottlenecks Support application workflows: Partner directly with the application team to troubleshoot database queries, pipeline logic, and data-related application issues as they come up Drive data governance and best practices: Contribute across teams to recommend tools, processes, and best practices for maintaining data health, integrity, and security Operationalize AI models: Support AI operations (MLOps) by managing versioning, containerization, and deployment of AI models Requirements What you will bring to this role: Experience: 5+ years of experience in a data-driven role Education: Bachelor’s or Master's degree in science, mathematics, engineering, or a data-driven field Core engineering: A strong foundation in Python (or equivalent) for scripting, automation, and tooling across the data platform Data architecture: Proven experience architecting scalable relational and non-relational (SQL/NoSQL) schemas Performance engineering: Expertise in maximizing system performance through advanced query tuning, strategic indexing, and execution plan analysis to eliminate technical bottlenecks Cloud & platform infrastructure: Hands-on experience with AWS data services (e.g., RDS, Aurora, Lambda) or Azure equivalents, plus infrastructure-as-code (Terraform and/or Helm) for provisioning and deploying data infrastructure Container orchestration & monitoring: Working knowledge of container build and orchestration tools (e.g., Kubernetes, Docker), and container-level observability (e.g., resource allocation, cluster health, container insights) Data orchestration: Experience building resilient pipelines using frameworks such as Dagster or Apache Airflow Systems thinking: A strong understanding of how data infrastructure integrates into the broader application architecture Professional standards: Experience with modern software development practices, including version control (Git), CI/CD pipelines, and infrastructure-as-code, with a demonstrated track record of deploying production systems What does it take to be a successful VIAneer? Let’s break it down, our VIAneers are: Self-motivated and passionate about leaving everything they touch better than how they found it Firm believers that people should love what they do and are eager to build a culture that enables them to do their best work Creative problem solvers who respectfully challenge the status quo in the pursuit of excellence People who lead discussions with curiosity and value diverse perspectives Eager to explore new ideas, understand the power of feedback, and constantly seek opportunities to grow and develop their skills Strong team players who thrive in collaborative environments and celebrate the success of others Benefits What can VIA do for you? VIA offers competitive benefits, flexible work options, and individualized mentoring and growth opportunities. Here are just a few of our VIAneers’ favorite perks: Compensation: This role offers a salary range of $145,000 - $190,000 USD per year 401K plan with up to 5% employer contribution Health: A fully funded, top-tier health benefits plan, including vision and dental coverage, fully covered from day one, for your whole family Family Support: Up to 24 weeks paid parental leave, a 4-week paid ramp-back program, and a $10K family forming benefit (covering fertility treatments, adoption, and surrogacy) Time off: Flexible Vacation Policy with no set annual limit or accrual period, Summer Fridays, and an extended holiday period in December Remote work: Ability to enjoy the best of both worlds with flexibility to work from home as needed, as well as access to three well-located offices, designed for collaboration and stocked with everything you could need Opportunities to work remotely from eligible locations for up to 2 months per year Growth: Individualized growth opportunities, including internal and external mentorship panels, custom goals and feedback sessions, and/or access to learning and development programs, including VIA’s unrivaled leadership program A dedicated wellness advisor to help you navigate the programs and opportunities available at VIA Transit: Benefits to support commuting costs Connection: In-person events to foster team bonding and collaboration across different teams Read more about our benefits and perks here. Our commitment to Diversity and Inclusion: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-Hybrid

Lead design and development of secure, scalable microservices with strong engineering and CI/CD practices. | Bachelor's degree and 5+ years full-stack/backend experience with cloud microservices and modern API development. | VIA is making an impact, and so can you. Headquartered in Boston, Massachusetts, VIA is a mission-critical software company that enables organizations to share and analyze sensitive data at speed without compromising security or control. VIA’s decentralized architecture keeps data sovereign, while its agentic AI helps organizations solve critical challenges, and its military-grade security governs access. Designed for simplicity, rapid deployment, and disconnected environments, VIA makes sensitive data usable wherever the mission happens, even offline. The Department of War, Fortune 50 companies, and critical infrastructure companies around the globe trust VIA to help them solve their toughest analytics and digital security challenges. Learn more: solvewithvia.com. An impressive mission requires an equally impressive Senior Software Engineer. As a key technical contributor at VIA, you will be instrumental in architecting and constructing the pioneering, secure, and scalable software that underpins VIA's mission. You will directly influence how critical data is protected and shared, leveraging our advanced Web3, quantum-resistant technologies. This role offers a chance to significantly contribute by creating high-quality, secure software and tackling intricate data problems for individuals who are driven by innovation and dedicated to excellence. In this role, you will: Lead the Design and Development of Core Software Components: Architect and implement secure, reliable, and scalable microservices, applying deep understanding of software architecture principles and best practices. Integrate VIA’s Web3 components and privacy-preserving technologies to deliver cutting-edge features and innovative platform functionality. Champion and Implement Robust Engineering Processes and Automation: Define, document, and drive adoption of end-to-end software development lifecycle (SDLC) processes, ensuring clarity and efficiency from initial concept through deployment and maintenance. Spearhead the creation, development, and optimization of automation pipelines for continuous integration, testing, and deployment (CI/CD), ensuring efficient and reliable application releases. Ensure Software Quality, Reliability, and Performance: Develop and execute comprehensive automated testing strategies, including unit and integration tests, to deliver high-quality, robust software. Proactively monitor, troubleshoot, analyze, and optimize the performance of deployed applications, working to mitigate bottlenecks. Provide Technical Expertise and Facilitate Cross-Functional Collaboration: Serve as a subject matter expert and provide technical leadership in privacy and security, guiding project delivery and ensuring VIA’s solutions meet the highest standards. Clearly articulate complex software designs, architectural choices, and technical processes to diverse audiences, including technical peers and non-technical stakeholders. Collaborate effectively with various cross-functional teams to ensure alignment, solve problems, and achieve successful project outcomes. Drive Innovation and Continuous Improvement: Rapidly grasp new technical concepts and effectively apply this knowledge to address complex challenges and develop innovative solutions that meet customer needs. Continuously explore and thoughtfully integrate relevant advancements in privacy, cryptography, and distributed systems to contribute to VIA's cutting-edge products. Requirements What you will bring to this role: Bachelor’s degree or higher in computer science, mathematics, engineering, or science 5+ years of relevant full stack or backend development experience Strong experience with cloud-based software development in a microservices environment and cryptography techniques, including: Service mesh (Istio), zero trust architecture and observability Developing RESTful APIs (using frameworks such as FastAPI) secured by OAuth2/Auth Integrating asymmetric and/or symmetric encryption in applications Thorough working knowledge of data structures, algorithms, databases (SQL and NoSQL), and in-memory data storageExtensive knowledge of parallel processing, message brokers, and/or distributed task queues Working knowledge of Docker containers and Helm charts Previous experience leading an Agile team of developers a plus: Proven on-time delivery of multiple quality software projects Ability to advocate for technical excellence, maintaining the highest standard of software engineering practices Model an ability to identify blockers and use critical thinking to provide creative solutions Proficiency in documentation and the desire to clearly communicate technical processes to both non-technical and technical audiences. Exposure to the following a plus: IETF RFCs, blockchain systems, zero-knowledge proofs What does it take to be a successful VIAneer? Let’s break it down, our VIAneers are: Self-motivated and passionate about leaving everything they touch better than how they found it Firm believers that people should love what they do and are eager to build a culture that enables them to do their best work Creative problem solvers who respectfully challenge the status quo in the pursuit of excellence People who lead discussions with curiosity and value diverse perspectives Eager to explore new ideas, understand the power of feedback, and constantly seek opportunities to grow and develop their skills Strong team players who thrive in collaborative environments and celebrate the success of others Benefits What can VIA do for you? VIA offers competitive benefits, flexible work options, and individualized mentoring and growth opportunities. Here are just a few of our VIAneers’ favorite perks: Compensation: This role offers a salary range of $160,000-$190,000 USD per year 401K plan with up to 5% employer contribution Health: A fully funded, top-tier health benefits plan, including vision and dental coverage, fully covered from day one, for your whole family Family Support: Up to 24 weeks paid parental leave, a 4-week paid ramp-back program, and a $10K family forming benefit (covering fertility treatments, adoption, and surrogacy) Time off: Flexible Vacation Policy with no set annual limit or accrual period, Summer Fridays, and an extended holiday period in December Remote work: Ability to enjoy the best of both worlds with flexibility to work from home as needed, as well as access to three well-located offices, designed for collaboration and stocked with everything you could need Opportunities to work remotely from eligible locations for up to 2 months per year Growth: Individualized growth opportunities, including internal and external mentorship panels, custom goals and feedback sessions, and/or access to learning and development programs, including VIA’s unrivaled leadership program A dedicated wellness advisor to help you navigate the programs and opportunities available at VIA Transit: Benefits to support commuting costs Connection: In-person events to foster team bonding and collaboration across different teams Read more about our benefits and perks here. Our commitment to Diversity and Inclusion: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-Hybrid