Versiti, Inc.

Provides first-level IT support to users, manages user environments, and assists with technical issues. | Associate's Degree in a computer-related field or equivalent experience, 1-3 years in a customer service environment, familiarity with desktop and network devices, and experience with service desk systems. | Overview Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Position Summary Under the direction of the Manager IS Technical Support, the Specialist IS Technical Support provides first level support to remote and on-site users for IS services, including software, hardware, telecom, and peripherals, in a timely manner and in keeping with the department's quality standards. Promotes the department's values, guiding principles and customer service philosophy. Total Rewards Package BenefitsVersiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others. Responsibilities Resolves incidents and service requests in keeping with departmental quality standards and SLAs. Logs calls and resolves first-level support calls. Triages/escalates issues, where applicable. Provides remote and on-site support of environments and applications, including trouble shooting problematic situations. Uses all available resources necessary to obtain full knowledge of a user’s environment while systemically resolving issues, including knowledge base searches. Practices open and transparent communications by providing status updates to users on progress towards issue resolution, as well as peers. Sets up new user environment, including phone, computer equipment, shared drives, email and printing. Assists in new employee orientation regarding technical issues. Deploys pre-authorized packaged applications. Completes back-up using legacy systems (tape) and escalates issues, when encountered. Monitors IS environment for systems status and events and generates appropriate actions. Updates the knowledge base and shares tips/tricks with colleagues. Proposes articles to the End User Computing team for development and posting on the Versiti intranet. Provides blood drive support Provides conferencing support Provides file recovery Provides role and access management Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification Understands and performs in accordance with all applicable regulatory and compliance requirements Complies with all standard operating policies and procedures Qualifications Education Associate's Degree in computer field preferred or equivalent experience. required Experience 1-3 years experience in customer service environment preferred Knowledge, Skills and Abilities Familiarity with individual or end-user computing environment. Ability to coordinate user requests, through to resolution. Ability to adhere to Versiti IS standards and work in a regulated environment. Excellent oral and written communication skills. Excellent interpersonal skills. Demonstrated organizational skills. Ability to work with minimal supervision. Familiarity with standard business desktop applications. Tools and Technology Desktop computers, laptops, and handheld personal devices (tablets, mobile devices and other wireless equipment). required Network printers and multi-function devices. required Service Desk ticketing systems. required All Microsoft office products including Office 365 and Sharepoint. required All Adobe products. required VMWare. required

Perform phlebotomy collections, donor screening, operate mobile vehicle, provide donor care, maintain equipment, and ensure compliance with regulatory standards. | High school diploma or GED, valid driver’s license, less than 1 year relevant experience preferred, ability to operate mobile vehicle and phlebotomy equipment, and strong customer service skills. | Overview Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Position Summary Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Interacts with donors and coordinators, providing a high level of customer service to deliver an excellent donation experience. Takes pride in and is committed to delivering high quality services. Works cooperatively and is a supportive member of the team/group. Contributes positively to the achievement of team objectives. Responsible for operating the mobile drive vehicle and transporting the mobile staff in a safe and efficient manner. Compensation • $17.00/HR • 8 weeks paid training • Benefits including medical/dental/vision/7% 401(k) match, generous PTO policy & more! • Shift differentials for evenings/weekends • Evenings (after 6:00pm) • Weekends • Skill based % increases offered after training • Additional Bilingual (Spanish) increase available after passing certification exam. Schedule: • Must have availability from 4:00am-10:00pm, including weekends and holidays. • Schedules are posted 2-3 weeks in advance. • Hours are determined by blood drive schedule • Full-time (32-40 hours/week). • Days availble may change due to business needs current available shits are Sunday-Thursday Total Rewards Package CompensationThe target salary for this position is $17.00 per hour.The target salary is based on internal averages. Versiti sets salary ranges aligned to local markets in which the job is performed. Compensation decisions take into account internal salary averages and differentiation based on education, experience, skills, and performance. Specific salary and benefits information is shared at the time of the phone screening based on your location and qualifications.BenefitsVersiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others. Responsibilities • Follows all DOT guidelines when operating full-size commercial van/Promaster, and safely transports staff, supplies, and equipment. • Travels to other local collection sites, as determined by business need. • Prepares collection site and performs set up, including technology systems (may include quality control). • Performs donor screening (collects donor histories), mini-physical, and phlebotomy. • Observes donors for reactions, provides reaction care and assists other staff in handling reactions if needed. May provide post-reaction care at mobile drives including assessing reactions for recovery, escorting donors, and serving as liaison to coordinate care with host organizations (e.g. high school nurse, drive coordinator). • Conducts automation (Alyx and/or Trima), including recognizing and responding to automation reactions. Recruits and converts donors for automation. • Rebooks donors for future donation appointments. • Understands and performs to all applicable regulatory and compliance requirements. • Recognizes when the customer is distressed and responds appropriately with tact. Creates a safe environment for donors and staff members. • Treats donors with customer service excellence, presenting a positive image. Responds to customer inquiries, requests, and complaints with a timely and complete response and escalates to leader when appropriate. • May prepare and pack units for transport. • Maintains product integrity and ensures proper identification of all donors, performs routine maintenance on equipment, and completes department records as needed. • Requires evening, weekend, and holiday hours. • Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification • Understands and performs in accordance with all applicable regulatory and compliance requirements • Complies with all standard operating policies and procedures Qualifications Education • High School Diploma required • GED required Experience • 1-3 years relevant people facing experience preferred • Less than 1 year Typically requires less than 1 year of job-related experience. required Knowledge, Skills and Abilities • Valid drivers' license with prior driving experience. required • Knowledge of standardized work routines and methods, general facts and information and/or the use of simple equipment, machines and materials. Knowledge is usually acquired through training on the job. required • Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals. required • Must have basic mathematical aptitude and strong attention to detail. required • Ability to apply judgment to written or oral instructions. required • Ability to organize work to provide productive work flow. required • Flexibility to work independently and with a team. Must have good communication skills, including the ability to provide feedback to peers. required • Ability to learn/utilize computer applications such as Ceridian, Hemasphere, Oracle, and HemaTerra. required Licenses and Certifications • DL NUMBER - Driver License, Valid and in State Valid drivers' license with prior driving experience required Tools and Technology • Vehicle navigation system. required • Personal Computer (desktop, laptop, tablet). required • General office equipment (computer, printer, fax, copy machine). required • Microsoft Suite (Word, Excel, PowerPoint, Outlook). required • Screening equipment including: • Lancet • Sphygmomanometer (BP cuff) • Temperature probe • Hemoglobin analyzer required • Phlebotomy collection equipment including: • Blood mixer • Trima required #AJ123

Perform phlebotomy collections, donor screening, operate mobile vehicle, provide donor care, maintain equipment and records, and ensure compliance with regulations. | High school diploma or GED, valid driver's license, less than 1 year relevant experience preferred, ability to follow procedures, strong communication and organizational skills, and ability to use medical and computer equipment. | Overview: Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Position Summary: Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Interacts with donors and coordinators, providing a high level of customer service to deliver an excellent donation experience. Takes pride in and is committed to delivering high quality services. Works cooperatively and is a supportive member of the team/group. Contributes positively to the achievement of team objectives. Responsible for operating the mobile drive vehicle and transporting the mobile staff in a safe and efficient manner. Compensation: • $17.00/Hr • 8 weeks paid training • Benefits including medical/dental/vision/7% 401(k) match, generous PTO policy & more! • Shift differentials for evenings/weekends • Evenings (after 6:00pm) • Weekends • Skill based % increases offered after training • Additional Bilingual (Spanish) increase available after passing certification exam. Schedule: • Must have availability from 4:00am-10:00pm, including weekends and holidays. • Schedules are posted 2-3 weeks in advance. • Hours are determined by blood drive schedule • 5 days on 2 days off , Available Days Tuesday -Thursday,days may change on business needs • Full-time (32-40 hours/week). Total Rewards Package: Benefits Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others. Responsibilities: • Follows all DOT guidelines when operating full-size commercial van/Promaster, and safely transports staff, supplies, and equipment. • Travels to other local collection sites, as determined by business need. • Prepares collection site and performs set up, including technology systems (may include quality control). • Performs donor screening (collects donor histories), mini-physical, and phlebotomy. • Observes donors for reactions, provides reaction care and assists other staff in handling reactions if needed. May provide post-reaction care at mobile drives including assessing reactions for recovery, escorting donors, and serving as liaison to coordinate care with host organizations (e.g. high school nurse, drive coordinator). • Conducts automation (Alyx and/or Trima), including recognizing and responding to automation reactions. Recruits and converts donors for automation. • Rebooks donors for future donation appointments. • Understands and performs to all applicable regulatory and compliance requirements. • Recognizes when the customer is distressed and responds appropriately with tact. Creates a safe environment for donors and staff members. • Treats donors with customer service excellence, presenting a positive image. Responds to customer inquiries, requests, and complaints with a timely and complete response and escalates to leader when appropriate. • May prepare and pack units for transport. • Maintains product integrity and ensures proper identification of all donors, performs routine maintenance on equipment, and completes department records as needed. • Requires evening, weekend, and holiday hours. • Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification • Understands and performs in accordance with all applicable regulatory and compliance requirements • Complies with all standard operating policies and procedures Qualifications: Education • High School Diploma required • GED required Experience • 1-3 years relevant people facing experience preferred • Less than 1 year Typically requires less than 1 year of job-related experience. required Knowledge, Skills and Abilities • Valid drivers' license with prior driving experience. required • Knowledge of standardized work routines and methods, general facts and information and/or the use of simple equipment, machines and materials. Knowledge is usually acquired through training on the job. required • Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals. required • Must have basic mathematical aptitude and strong attention to detail. required • Ability to apply judgment to written or oral instructions. required • Ability to organize work to provide productive work flow. required • Flexibility to work independently and with a team. Must have good communication skills, including the ability to provide feedback to peers. required • Ability to learn/utilize computer applications such as Ceridian, Hemasphere, Oracle, and HemaTerra. required Licenses and Certifications • DL NUMBER - Driver License, Valid and in State Valid drivers' license with prior driving experience required Tools and Technology • Vehicle navigation system. required • Personal Computer (desktop, laptop, tablet). required • General office equipment (computer, printer, fax, copy machine). required • Microsoft Suite (Word, Excel, PowerPoint, Outlook). required • Screening equipment including: • Lancet • Sphygmomanometer (BP cuff) • Temperature probe • Hemoglobin analyzer required • Phlebotomy collection equipment including: • Blood mixer • Trima required #AJ123