Vero Networks

The Outside Plant Engineer will support the planning, design, and engineering of Fiber-To-The-Home networks. Responsibilities include developing network designs, preparing engineering packages, and ensuring compliance with regulatory requirements. | Candidates should have 3+ years of experience in OSP fiber engineering and proficiency in GIS and CAD software. Strong skills in aerial engineering, pole loading analysis, and permitting processes are also required. | Outside Plant Engineer – Fiber To The Home Department: Outside Plant Engineering Reports To: Director of Fiber Engineering POSITION SUMMARY We are looking for an Outside Plant (OSP) Engineer to support the planning, design, and engineering of Fiber-To-The-Home (FTTH) networks across multiple markets. This role requires strong technical proficiency in GIS, CAD, aerial make-ready engineering, and pole loading analysis, as well as a solid understanding of underground and aerial construction methods, permitting processes, and regulatory requirements. The ideal candidate is detail-oriented, analytical, and capable of producing construction-ready engineering packages while collaborating with internal teams, construction partners, and external vendors. RESPONSIBILITIES FTTH Network Design & Engineering Develop comprehensive FTTH network designs, including feeder, distribution, and drop routes using GIS and CAD platforms. Prepare high-level (HLD), low-level (LLD), and construction-ready engineering packages. Perform fiber routing, cable sizing, splice planning, and optimization based on field conditions, cost, and constructability. GIS & CAD Engineering Create and maintain GIS-based design datasets using platforms such as ESRI ArcGIS or QGIS. Draft construction drawings, plan & profile sheets, and detailed design exhibits using AutoCAD, Civil 3D, or equivalent CAD software. Ensure accuracy between GIS source data and CAD deliverables through established QC workflows. Aerial Engineering & Make-Ready Analysis Conduct aerial route assessments, pole audits, and attachment feasibility evaluations. Identify make-ready requirements for utility poles and related infrastructure. Collaborate with utilities, contractors, and field teams to resolve conflicts and discrepancies. Pole Loading & Structural Analysis Perform pole loading analysis using tools such as O-Calc Pro, SpidaCalc, or Katapult. Assess pole capacity, clearance compliance, and NESC/GO95/utility-specific requirements. Prepare and submit complete pole loading packages and justification reports. Permitting & Regulatory Compliance Prepare and submit permit packages for aerial, underground, DOT, railroad, and municipal agencies. Ensure compliance with local, state, and federal regulations, including NESC standards. Respond to comments, revisions, or requests from permitting authorities. Cross-Functional Collaboration Coordinate design and permitting activities with construction teams, project managers, field survey crews, and external engineering vendors. Provide engineering support during construction to resolve field changes or design conflicts. Participate in design review meetings and contribute to continuous process improvement. Quality Control & Documentation Perform QA/QC reviews of internal and vendor deliverables. Maintain accurate design records, engineering logs, markups, and as-built documentation. Adhere to company engineering standards, templates, and workflows. REQUIRED QUALIFICATIONS 3+ years of experience in OSP fiber engineering, FTTH network design, or utility telecom engineering Hands-on experience with proficiency in GIS software (ArcGIS, QGIS) and CAD platforms (AutoCAD, Civil 3D) Strong competency in aerial engineering, including make-ready assessments and NESC compliance Experience with pole loading analysis tools (O-Calc, SpidaCalc, Katapult, or similar) Knowledge of FTTH architectures, fiber construction methods, and typical OSP materials Understanding of permitting requirements (DOT, railroad, pole attachment, municipal) Ability to interpret ROW plats, utility maps, construction drawings, and survey data Strong attention to detail, organizational skills, and ability to manage multiple tasks in parallel Excellent written and verbal communication skills PREFERRED QUALIFICATIONS Bachelor’s degree in Engineering, Geography, GIS, Telecommunications, or related field. Experience with field survey systems (IKE, Katapult, Trimble, LiDAR) Familiarity with utility coordination, traffic control plans, environmental permitting, and easement review Experience designing in rural, suburban, and urban environments Prior involvement with vendor management or QA/QC of outsourced engineering deliverables JOB DETAILS AND PHYSICAL REQUIREMENTS This role requires occasional travel up to 10% of the time for activities such as training, field validation, or vendor coordination. Must be authorized to work in the United States without employer sponsorship. This is a staff position. This is an Exempt position. This is a Full-Time position. This is a Remote position. The schedule for this position is Monday through Friday during standard business hours (but the need to be flexible for cross-functional collaboration across time zones). This position requires the ability to work at a desk for extended periods of time, using a computer and other office equipment. This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time. COMPENSATION AND BENEFITS Base pay is paid at an annual salary rate. The range for this position is $60,000 to $90,000 depending on experience. This position has the potential for a discretionary annual bonus of 5%. Paid Life Insurance, medical plans, PTO, holidays. Dental and vision options. 401(k) with match. ABOUT VERO Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well. NOTICES Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. For more information about E-Verify, please visit: www.e-verify.gov This position requires the ability to pass a standard background check upon offer of position. At least 2 professional references are required.

Manage end-to-end delivery of large-scale fiber optic construction projects including vendor coordination, permitting, budgeting, and customer communications. | 2+ years project management or telecom infrastructure experience, vendor management skills, proficiency in Microsoft Office and Google Workspace, and familiarity with fiber network engineering and permitting. | PROJECT MANAGER Department: Operations POSITION SUMMARY The Project Manager role is responsible for managing the end-to-end delivery of large-scale fiber optic construction projects across multiple markets. The position will oversee project timelines, budgets, permitting, vendor coordination, and customer communications to ensure successful fiber deployments that meet operational and financial targets. The ideal candidate brings experience in OSP fiber construction, organizational and communication skills, and the ability to manage complex projects with minimal oversight in a fast-paced, multi-stakeholder environment. RESPONSIBILITIES Identification of candidate OSP engineering/construction firms, managing bid/vendor selection process and contract negotiation Tactical project management, including managing project schedules, running regular project calls and performing support project functions (such as securing bonds, internal signatures for permits, etc.) Providing build cost estimates for sales team Performing service delivery functions, including providing regular customer updates (written and/or oral), coordinating site access, and close out package preparation Performing site walks with customers and vendors Working with local/state/federal permitting agencies to secure timely permit approvals Providing direction and coordination of project environmental requirements, tasks, and activities Managing environmental engineering vendors and related subcontractors as they secure related permitting Documenting splicing requirements and maintaining fiber engineering documentation Specifying and procuring optics components for contractor installation Maintaining up-to-date network maps in Vero’s proprietary geospatial project management platform, including in-flight design changes and final as-built routes Providing accurate network maps to state 811 agencies and Vero Networks NOC Managing network maintenance and relocation projects (including emergency maintenance) REQUIRED QUALIFICATIONS 2+ years of experience in project management, fiber network engineering, or telecom infrastructure deployment Ability to develop and manage detailed project schedules, budgets, and scopes of work Analytical and organizational skills, with attention to detail and ability to manage multiple projects simultaneously Vendor management and communication skills Proficiency in Microsoft Office and Google Workspace PREFERRED QUALIFICATIONS Bachelor’s degree in Construction Management, Engineering, Telecommunications, or a related field Thorough understanding of fiber network cost structure and ability to identify and achieve costs savings during project execution Understanding of fiber engineering and documentation standards and principles Proficiency using mapping tools (e.g., Google Earth or similar GIS platforms) Familiarity with environmental permitting processes and regulations Experience using or managing data in proprietary geospatial or project management platforms Working knowledge of fiber optic equipment, network architecture, and splicing documentation Experience supporting state 811 programs, NOC coordination, and network maintenance or relocation efforts JOB DETAILS AND PHYSICAL REQUIREMENTS This role requires occasional travel up to 10% of the time for activities such as out-of-town meetings, training, or outreach activities. Must be authorized to work in the United States. This is a staff position. This is an Exempt position. This is a Full-Time position. This is a Remote position. The schedule for this position is Monday through Friday with occasional weekend availability as needed to fulfill the core duties of the role. This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment. This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time. COMPENSATION AND BENEFITS Base pay is paid at an annual salary rate. The range for this position is $80,000 to $110,000 depending on experience. Target annual bonus for this role is 10%. Paid life insurance, short-term disability insurance, paid medical plans, PTO, holidays. Dental and vision options. 401(k) with match. ABOUT VERO Vero was founded in 2017 with a focus on bridging the digital divide by serving schools and libraries in unserved and underserved areas. We have also established a fiber to the premises business that directly serves residential and small business customers in underserved regions. In addition, we now serve a small subset of large business and wholesale customers - which we typically use as a springboard for our consumer focused services for underserved communities. Our management team brings decades of experience in building and operating fiber networks for various customer segments, including residential, business, and wholesale clients. NOTICES Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. For more information about E-Verify, please visit: www.e-verify.gov This position requires the ability to pass a standard background check upon offer of position. At least 2 professional references are required.

Manage end-to-end delivery of large-scale fiber optic construction projects including vendor coordination, permitting, budgeting, and customer communications. | 5+ years in project management or telecom infrastructure with experience in OSP fiber construction, vendor management, permitting, and proficiency with Microsoft Office and GIS tools. | SENIOR PROJECT MANAGER Department: Operations POSITION SUMMARY The Senior Project Manager role is responsible for managing the end-to-end delivery of large-scale fiber optic construction projects across multiple markets. The position will oversee project timelines, budgets, permitting, vendor coordination, and customer communications to ensure successful fiber deployments that meet operational and financial targets. The ideal candidate brings deep experience in OSP fiber construction, strong organizational and communication skills, and the ability to manage complex projects independently in a fast-paced, multi-stakeholder environment. RESPONSIBILITIES Identification of candidate OSP engineering/construction firms, managing bid/vendor selection process and contract negotiation Tactical project management, including managing project schedules, running regular project calls and performing support project functions (such as securing bonds, internal signatures for permits, etc.) Providing build cost estimates for sales team Performing service delivery functions, including providing regular customer updates (written and/or oral), coordinating site access, and close out package preparation Performing site walks with customers and vendors Working with local/state/federal permitting agencies to secure timely permit approvals Providing direction and coordination of project environmental requirements, tasks, and activities Managing environmental engineering vendors and related subcontractors as they secure related permitting Documenting splicing requirements and maintaining fiber engineering documentation Specifying and procuring optics components for contractor installation Maintaining up-to-date network maps in Vero’s proprietary geospatial project management platform, including in-flight design changes and final as-built routes Providing accurate network maps to state 811 agencies and Vero Networks NOC Managing network maintenance and relocation projects (including emergency maintenance) REQUIRED QUALIFICATIONS 5+ years of experience in project management, fiber network engineering, or telecom infrastructure deployment Proven ability to develop and manage detailed project schedules, budgets, and scopes of work Strong analytical and organizational skills, with attention to detail and ability to manage multiple projects simultaneously Excellent vendor management and communication skills, with experience running RFPs, selecting contractors, and negotiating terms Demonstrated experience with OSP fiber project management, including permitting, construction oversight, and service delivery coordination Proficiency in Microsoft Office, Google Workspace, and mapping tools (e.g., Google Earth or similar GIS platforms) PREFERRED QUALIFICATIONS Bachelor’s degree in Construction Management, Engineering, Telecommunications, or a related field Familiarity with environmental permitting processes and regulations Experience using or managing data in proprietary geospatial or project management platforms Working knowledge of fiber optic equipment, network architecture, and splicing documentation Experience supporting state 811 programs, NOC coordination, and network maintenance or relocation efforts JOB DETAILS AND PHYSICAL REQUIREMENTS This role requires occasional travel up to 10% of the time for activities such as out-of-town meetings, training, or outreach activities. Must be authorized to work in the United States. This is a staff position. This is an Exempt position. This is a Full-Time position. This is a Remote position. The schedule for this position is Monday through Friday with occasional weekend availability as needed to fulfill the core duties of the role. This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment. This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time. COMPENSATION AND BENEFITS Base pay is paid at an annual salary rate. The range for this position is $110,000 to $130,000 depending on experience. Target annual bonus for this role is 10%. Paid life insurance, short-term disability insurance, paid medical plans, PTO, holidays. Dental and vision options. 401(k) with match. ABOUT VERO Vero was founded in 2017 with a focus on bridging the digital divide by serving schools and libraries in unserved and underserved areas. We have also established a fiber to the premises business that directly serves residential and small business customers in underserved regions. In addition, we now serve a small subset of large business and wholesale customers - which we typically use as a springboard for our consumer focused services for underserved communities. Our management team brings decades of experience in building and operating fiber networks for various customer segments, including residential, business, and wholesale clients. NOTICES Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. For more information about E-Verify, please visit: www.e-verify.gov This position requires the ability to pass a standard background check upon offer of position. At least 2 professional references are required.

Lead financial governance and reporting for capital projects, manage cost control processes, and provide actionable insights to executive leadership within a fiber deployment PMO. | Bachelor's degree and 3-7 years experience in business operations, FP&A, or project-based financial analysis with strong communication and cross-functional collaboration skills. | SENIOR PROJECT ANALYST Department: Operational Finance Reports To: Director, FP&A Location: Denver, CO preferred; fully remote Experience Level: 3–7 Years Why Join Us • Play a critical role within a high-impact Operational Finance team in Vero’s centralized PMO • Shape financial governance, reporting maturity, and cost management discipline across a multi-market fiber deployment program • Work directly with operations, construction, finance, grant administration, and executive leadership • Grow your career within a collaborative, mission-driven organization scaling broadband access nationwide POSITION SUMMARY The Senior Project Analyst is a critical member of the Operational Finance team within Vero’s centralized Project Management Office (PMO). Operating as a strategic partner to operations, construction, finance, and executive leadership, this role provides advanced financial insights, supports capital allocation decisions, and strengthens project governance. This senior-level analyst leads core reporting processes, drives cost management discipline, and ensures the integrity of capital project reporting across Vero’s rapidly growing fiber deployment portfolio. The role requires strong analytical capability, business judgment, and the ability to synthesize complex inputs into clear, actionable recommendations. . RESPONSIBILITIES • Serve as a senior analytical resource for the PMO’s Operational Finance team, providing expertise in project performance tracking, cost analysis, and financial governance • Lead capital project reporting, including capex tracking, spend forecasting, milestone-based reporting, and reconciliation of project budgets vs. actuals across markets • Own cost management processes—monitor, analyze, and validate network expenditures, vendor invoices, unit costs, and construction cost drivers to ensure accuracy, compliance, and cost-control discipline • Drive monthly and quarterly reporting cycles, including variance explanations, budget-to-actual reviews, performance trends, and insights for leadership • Consolidate and validate inputs across operations, finance, accounting, engineering, and people teams to ensure data integrity and alignment with project objectives • Partner with the BI & Systems team to enhance dashboards, reporting models, and analytics that create transparency into passings, capital deployment, production rates, and workforce utilization • Support PMO grant administration efforts by ensuring proper documentation, cost categorization, capex tagging, and reimbursement package readiness • Contribute to project governance activities, including vendor spend analysis, capital tracking, audit readiness, and standardized reporting frameworks • Prepare executive-ready materials—summaries, visuals, presentations—for leadership, investors, and board-level reviews • Identify process gaps and drive improvements across reporting cycles, project cost workflows, and financial data management REQUIRED QUALIFICATIONS • Bachelor’s degree in Business, Finance, Economics, Data Analytics, or related field • 3–7 years of experience in business operations, FP&A, capital project reporting, or project-based financial analysis • Strong communication skills with the ability to articulate findings, defend assumptions, and influence stakeholders • Demonstrated experience operating in fast-paced, high-growth, project-driven environments • Ability to work cross-functionally and translate complex data into clear insights and recommendations PREFERRED QUALIFICATIONS • Telecom, infrastructure, utilities, or construction industry experience strongly preferred • Advanced Excel/Google Sheets skills; experience with BI tools such as Looker or Power BI • Familiarity with Python or R for data analysis or automation • Experience with CRMs or workflow platforms (Zoho, Salesforce, HubSpot) • Exposure to GIS tools and spatial data platforms JOB DETAILS AND PHYSICAL REQUIREMENTS • This role requires occasional travel up to 10% of the time for activities such as out-of-town meetings, training, or outreach activities. • Must be authorized to work in the United States. • This is a staff position. • This is an Exempt position. • This is a Full-Time position. • This is a Remote position. • The schedule for this position is Monday through Friday with occasional weekend availability as needed to fulfill the core duties of the role. • This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment. • This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time. COMPENSATION AND BENEFITS • Base pay is paid at an annual salary rate. The range for this position is $85,000 to $105,000 depending on experience. • Target annual bonus of 10% of base salary. • Paid Life Insurance, medical plans, PTO, holidays. • Dental and vision options. • 401(k) with match. ABOUT VERO Vero Fiber was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well. NOTICES Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. For more information about E-Verify, please visit: www.e-verify.gov This position requires the ability to pass a standard background check upon offer of position. At least 2 professional references are required. Powered by JazzHR BaJNrFbdOI

Provide customer support through handling inquiries, onboarding, payment postings, and interdepartmental communication in a fast-paced environment. | High school diploma or GED, strong communication and critical thinking skills, ability to prioritize and adapt, self-motivated, and preferably some ISP support experience. | CUSTOMER SERVICE REPRESENTATIVE Department: Network Operations Reports To: Supervisor, Customer Service POSITION SUMMARY As a Customer Service Representative, you are the face of our company and make the first impression on our customers. This is a fast-paced role that requires a shift in focus multiple times per hour and prioritization of work as it arises. The Customer Service team handles all incoming tasks such as onboarding new customers, existing customer account inquiries, payment postings, add-on requests, resource coordination and interdepartmental communication. You will provide day-to-day support to ensure incidents and customer requests are managed in accordance with quality standards and the goals of the company are achieved. RESPONSIBILITIES High School diploma or GED Strong critical thinker Excellent communication skills (written and verbal) and interpersonal skills such as telephone support skills, active listening and customer-care. Ability to organize and prioritize work and adapt to changes quickly. Self-guided approach to learning and gaining knowledge in addition to company provided training. Self-motivated with the ability to work in a fast paced, team-based environment. Ability to effectively solve problems or escalate issues as needed. Prior experience of Fiber/Wireless/Voice Internet Service Provider support preferred but not necessary Bilingual a plus CORE COMPETENCIES There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job posting: Safety and Security, Quality of work, and Results-Orientation. REQUIRED QUALIFICATIONS High School diploma or GED. Strong critical thinker. Excellent communication skills (written and verbal) and interpersonal skills such as telephone support skills, active listening and customer-care. Ability to organize and prioritize work and adapt to changes quickly. Self-guided approach to learning and gaining knowledge in addition to company provided training. Self-motivated with the ability to work in a fast paced, team-based environment. Ability to effectively solve problems or escalate issues as needed. PREFERRED QUALIFICATIONS Prior experience of Fiber/Wireless/Voice Internet Service Provider support preferred but not necessary. Bilingual a plus. JOB DETAILS AND PHYSICAL REQUIREMENTS This has no travel requirements. Must be authorized to work in the United States. This is a staff position. This is a Nonexempt position. This is a Full-Time position. This is a Remote position. The schedule for this position is based on company requirements for the role. At this time the schedule is Monday through Friday with occasional weekend availability as needed to fulfill the core duties of the role. This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment. This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time. ABOUT VERO Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well. NOTICES Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. For more information about E-Verify, please visit: www.e-verify.gov This position requires the ability to pass a standard background check upon offer of position. At least 2 professional references are required. CORE COMPETENCY DEFINITIONS Safety and Security: Employees with a competency of safety and security are able to observe safety and security procedures, report potentially unsafe conditions and use equipment and materials properly. At intermediate levels that can determine appropriate action beyond guidelines. At higher levels of competency, employees make proactive suggestions to improve safety and security within their department or across the organization. Quality of work: Employees with high quality of work demonstrate accuracy and thoroughness in their work product. They look for ways to improve and promote quality and can apply feedback to improve performance. A stronger employee will monitor their own work to ensure quality. Results-oriented: Employees who are results-oriented focus on achieving results for the organization or team. Most employees routinely achieve their goals and gradually move on to more challenging tasks. More results-oriented employees go beyond that baseline to deliver exceptional value in their daily work.

Lead and manage multiple technical and operational projects including NOC buildouts, customer service operations, automation, and organizational integrations while coordinating cross-departmentally to ensure timely and efficient delivery. | 3-5 years technical project management experience preferably in telecom or ISP, familiarity with NOC and support functions, proficiency with Zoho Projects and Microsoft 365, strong communication and organizational skills, PMP certification is a plus. | Support Operations Technical Project Manager Department: Networks Operations Reports To: VP of Network Operations POSITION SUMMARY The Support Operations Technical Project Manager will play a key role in driving the successful execution of major operational and technical initiatives within Vero Fiber. This individual will assist in the day-to-day management of strategic projects, including growing our Network Operations Center (NOC), Customer Service and Technical Support Center, implementing automation and process improvements across support functions, and supporting the integration of new organizations and systems. This position will report directly to the Vice President of Network Operations and collaborate closely with internal teams such as Engineering, Billing, IT/Development, PMO Business Development, Outside Plant and Field Operations to ensure projects are delivered efficiently, on time, and aligned with company goals. RESPONSIBILITIES Project Planning & Execution: Lead and manage multiple concurrent projects related to NOC buildouts, customer service operations, automation initiatives, and organizational integrations. Develop detailed project plans, timelines, and resource allocations. Track project milestones, deliverables, and dependencies using Zoho Projects and other project management tools. Cross Department Coordination: Serve as the primary point of contact between technical, operational, and business teams to ensure clear communication and alignment on priorities. Facilitate regular project meetings, updates, and reviews with internal stakeholders. Support the standardization of processes across departments to improve operational efficiency. Operational & Technical Oversight: Collaborate with NOC, Customer Service and Technical Support leadership to implement operational improvements, workflow automation, and new support tools. Assist in developing and documenting procedures for customer support, escalation handling, and incident response. Ensure integration efforts between systems (CRM, billing, monitoring, automation platforms, etc.) are properly scoped and coordinated. Data & Reporting: Monitor project performance metrics, budgets, and progress reports for executive review. Build and maintain dashboards in Zoho, Excel, or Power BI to track progress and outcomes. Process Development & Change Management: Help define standard operating procedures (SOPs) for technical and customer service functions. Support change management activities to ensure smooth adoption of new tools and workflows. Coordinate training and documentation for staff impacted by new systems or processes. CORE COMPETENCIES There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job posting: Safety and Security, Quality of work, and Results-Orientation. REQUIRED QUALIFICATIONS 3–5 years of experience in technical program or project management, preferably within the telecommunications or ISP industry. Proven track record of managing large, cross-functional operational or technical projects (e.g., NOC or call center setup, system integrations, or automation initiatives). Strong familiarity with Network Operations Center (NOC), Customer Service, and Technical Support functions and workflows. Experience with Zoho Projects (or similar platforms such as Asana, Smartsheet, or Jira). Proficiency in Microsoft Excel, Microsoft Project, and other Microsoft 365 applications. Excellent communication, organizational, and time management skills. Ability to coordinate across multiple departments with technical and non-technical stakeholders. Strong analytical and problem-solving abilities with a focus on execution and results. PMP or other project management certification is a plus. JOB DETAILS AND PHYSICAL REQUIREMENTS This has no travel requirements. Must be authorized to work in the United States. This is a staff position. This is a Nonexempt position. This is a Full-Time position. This is a Remote position. The schedule for this position is based on company requirements for the role. At this time the schedule is Monday through Friday with occasional weekend availability as needed to fulfill the core duties of the role. This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment. This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time. ABOUT VERO Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well. NOTICES Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. For more information about E-Verify, please visit: www.e-verify.gov This position requires the ability to pass a standard background check upon offer of position. At least 2 professional references are required. CORE COMPETENCY DEFINITIONS Safety and Security: Employees with a competency of safety and security are able to observe safety and security procedures, report potentially unsafe conditions and use equipment and materials properly. At intermediate levels that can determine appropriate action beyond guidelines. At higher levels of competency, employees make proactive suggestions to improve safety and security within their department or across the organization. Quality of work: Employees with high quality of work demonstrate accuracy and thoroughness in their work product. They look for ways to improve and promote quality and can apply feedback to improve performance. A stronger employee will monitor their own work to ensure quality. Results-oriented: Employees who are results-oriented focus on achieving results for the organization or team. Most employees routinely achieve their goals and gradually move on to more challenging tasks. More results-oriented employees go beyond that baseline to deliver exceptional value in their daily work.

Lead and manage multiple operational and technical projects, coordinate cross-department teams, implement process improvements and automation, and support integration and change management efforts. | 3-5 years technical project management experience, familiarity with NOC and support operations, proficiency in project management tools like Zoho, strong communication and organizational skills, and preferably PMP certification. | Support Operations Technical Project Manager Department: Networks Operations Reports To: VP of Network Operations POSITION SUMMARY The Support Operations Technical Project Manager will play a key role in driving the successful execution of major operational and technical initiatives within Vero Fiber. This individual will assist in the day-to-day management of strategic projects, including growing our Network Operations Center (NOC), Customer Service and Technical Support Center, implementing automation and process improvements across support functions, and supporting the integration of new organizations and systems. This position will report directly to the Vice President of Network Operations and collaborate closely with internal teams such as Engineering, Billing, IT/Development, PMO Business Development, Outside Plant and Field Operations to ensure projects are delivered efficiently, on time, and aligned with company goals. RESPONSIBILITIES • Project Planning & Execution: • Lead and manage multiple concurrent projects related to NOC buildouts, customer service operations, automation initiatives, and organizational integrations. • Develop detailed project plans, timelines, and resource allocations. • Track project milestones, deliverables, and dependencies using Zoho Projects and other project management tools. • Cross Department Coordination: • Serve as the primary point of contact between technical, operational, and business teams to ensure clear communication and alignment on priorities. • Facilitate regular project meetings, updates, and reviews with internal stakeholders. • Support the standardization of processes across departments to improve operational efficiency. • Operational & Technical Oversight: • Collaborate with NOC, Customer Service and Technical Support leadership to implement operational improvements, workflow automation, and new support tools. • Assist in developing and documenting procedures for customer support, escalation handling, and incident response. • Ensure integration efforts between systems (CRM, billing, monitoring, automation platforms, etc.) are properly scoped and coordinated. • Data & Reporting: • Monitor project performance metrics, budgets, and progress reports for executive review. • Build and maintain dashboards in Zoho, Excel, or Power BI to track progress and outcomes. • Process Development & Change Management: • Help define standard operating procedures (SOPs) for technical and customer service functions. • Support change management activities to ensure smooth adoption of new tools and workflows. • Coordinate training and documentation for staff impacted by new systems or processes. CORE COMPETENCIES There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job posting: Safety and Security, Quality of work, and Results-Orientation. REQUIRED QUALIFICATIONS • 3–5 years of experience in technical program or project management, preferably within the telecommunications or ISP industry. • Proven track record of managing large, cross-functional operational or technical projects (e.g., NOC or call center setup, system integrations, or automation initiatives). • Strong familiarity with Network Operations Center (NOC), Customer Service, and Technical Support functions and workflows. • Experience with Zoho Projects (or similar platforms such as Asana, Smartsheet, or Jira). • Proficiency in Microsoft Excel, Microsoft Project, and other Microsoft 365 applications. • Excellent communication, organizational, and time management skills. • Ability to coordinate across multiple departments with technical and non-technical stakeholders. • Strong analytical and problem-solving abilities with a focus on execution and results. • PMP or other project management certification is a plus. JOB DETAILS AND PHYSICAL REQUIREMENTS • This has no travel requirements. • Must be authorized to work in the United States. • This is a staff position. • This is a Nonexempt position. • This is a Full-Time position. • This is a Remote position. • The schedule for this position is based on company requirements for the role. At this time the schedule is Monday through Friday with occasional weekend availability as needed to fulfill the core duties of the role. • This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment. • This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time. ABOUT VERO Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well. NOTICES Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. For more information about E-Verify, please visit: www.e-verify.gov This position requires the ability to pass a standard background check upon offer of position. At least 2 professional references are required. CORE COMPETENCY DEFINITIONS Safety and Security: Employees with a competency of safety and security are able to observe safety and security procedures, report potentially unsafe conditions and use equipment and materials properly. At intermediate levels that can determine appropriate action beyond guidelines. At higher levels of competency, employees make proactive suggestions to improve safety and security within their department or across the organization. Quality of work: Employees with high quality of work demonstrate accuracy and thoroughness in their work product. They look for ways to improve and promote quality and can apply feedback to improve performance. A stronger employee will monitor their own work to ensure quality. Results-oriented: Employees who are results-oriented focus on achieving results for the organization or team. Most employees routinely achieve their goals and gradually move on to more challenging tasks. More results-oriented employees go beyond that baseline to deliver exceptional value in their daily work. KhpfB92rbQ

Manage complex customer escalations, advocate for customer needs internally, analyze trends to improve processes, and collaborate cross-functionally to enhance customer experience and retention. | 3+ years in customer-facing roles within telecommunications or technology sectors, strong problem-solving and communication skills, experience with CRM tools, and ability to handle high-stakes customer interactions professionally. | Customer Escalations & Advocacy Representative Department: Networks Operations POSITION SUMMARY The Customer Escalations & Advocacy Representative will serve as a senior customer-facing resource responsible for managing complex and sensitive escalations across Vero Fiber’s residential, small business, and enterprise segments. This role will advocate for customer needs internally, drive resolution of recurring issues, and work cross-functionally to improve customer experience and retention. RESPONSIBILITIES • Act as the primary escalation point for high-impact, sensitive, or unresolved customer issues. • Proactively track, document, and analyze escalation trends to identify root causes and recommend process or policy improvements. • Partner with frontline customer service, billing, technical support, NOC, and engineering teams to drive timely and effective resolution of escalated cases. • Serve as an internal customer advocate, ensuring customer perspectives and pain points are considered in operational and strategic decisions. • Manage direct communication with customers in escalated situations, providing clear, empathetic, and solution-focused updates. • Support retention efforts for high-value or at-risk accounts by collaborating with management, sales, and service support teams. • Develop escalation handling processes, playbooks, and best practices to standardize and improve how Vero manages escalated customer issues. • Prepare and deliver regular reports summarizing escalation volume, drivers, outcomes, and any recommendations for improvement. CORE COMPETENCIES There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job posting: Safety and Security, Quality of work, and Results-Orientation. REQUIRED QUALIFICATIONS • 3+ years in account management, sales, customer success, or a related customer-facing role — ideally within telecommunications, ISP, or technology sectors. • Strong problem-solving skills and a solution-oriented mindset. • Excellent communication, active listening, and conflict resolution skills. • Proven ability to manage high-stakes or emotionally charged customer interactions with professionalism and empathy. • Comfortable collaborating across teams and influencing without direct authority. • Experience analyzing data and trends to recommend business process improvements. • Knowledge of Sonar (or other) CRM tools preferred. JOB DETAILS AND PHYSICAL REQUIREMENTS • This has no travel requirements. • Must be authorized to work in the United States. • This is a staff position. • This is a Nonexempt position. • This is a Full-Time position. • This is a Remote position. • The schedule for this position is based on company requirements for the role. At this time the schedule is Monday through Friday with occasional weekend availability as needed to fulfill the core duties of the role. • This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment. • This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time. ABOUT VERO Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well. NOTICES Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. For more information about E-Verify, please visit: www.e-verify.gov This position requires the ability to pass a standard background check upon offer of position. At least 2 professional references are required. CORE COMPETENCY DEFINITIONS Safety and Security: Employees with a competency of safety and security are able to observe safety and security procedures, report potentially unsafe conditions and use equipment and materials properly. At intermediate levels that can determine appropriate action beyond guidelines. At higher levels of competency, employees make proactive suggestions to improve safety and security within their department or across the organization. Quality of work: Employees with high quality of work demonstrate accuracy and thoroughness in their work product. They look for ways to improve and promote quality and can apply feedback to improve performance. A stronger employee will monitor their own work to ensure quality. Results-oriented: Employees who are results-oriented focus on achieving results for the organization or team. Most employees routinely achieve their goals and gradually move on to more challenging tasks. More results-oriented employees go beyond that baseline to deliver exceptional value in their daily work. Powered by JazzHR 01dmjDfASz

The Finance Operations Coordinator will support day-to-day finance operations processes including accounts payable, vendor management, and compliance. This role involves processing vendor invoices, managing vendor records, and ensuring compliance with internal policies. | Candidates should have a bachelor's degree in Accounting, Finance, Business, or a similar field, along with 5+ years of experience in financial operations or project coordination. Strong proficiency in spreadsheet tools and excellent organizational skills are essential. | Finance Operations Coordinator Location: Remote in the Denver Metro area Job Type: Full-time Who We Are: Vero Fiber Networks specializes in building and operating dedicated fiber networks for K-12 educators, data centers, wireless infrastructure, and open-access network customers. Our mission is to bridge the digital divide by delivering the most advanced and reliable networks. We have constructed and currently operate extensive fiber networks across 21 states, encompassing over 160 markets. As a fully remote, dynamic team, we are committed to positively impacting our customers through innovation and enhanced connectivity. Position Overview: We are seeking a detail-oriented Finance Operations Coordinator to support day-to-day finance operations processes including accounts payable, vendor management, and compliance. The ideal candidate is organized, proactive, and comfortable handling multiple tasks efficiently. This role is best suited for someone who enjoys detail-oriented transactional work while gaining exposure to cross-departmental operations and process improvements. Key Responsibilities Accounts Payable and Vendor Management Process and manage all vendor invoices for payment, ensuring accurate coding and timely processing Manage and reconcile the accounts payable email inbox and directly entered invoices, ensuring all invoices are properly entered into our CRM and financial system Process and track expedited payments, including both electronic transfers and physical checks Onboard new vendors ensuring completeness and validation of vendor profiles and payment information Maintain vendor records and manage vendor portal accounts Collect and store tax exemption certificates from vendors as required by policy Update capital budget records with invoice payment details Operations Project Coordination Review permit applications and process payments, including reviewing for accuracy, verifying contract terms, scanning & routing documents, payment requests, etc. Generate certificates of insurance (COIs) and manage COI email inbox. Coordinate procurement and materials management when requested by project teams. Corporate Administrative Compliance Maintain project records, contracts, insurance, and other documentation, including reviewing for accuracy, scanning, and uploading to the company database. Monitor, manage, and coordinate collection and distribution of physical and digital company mail Perform mobile check deposits and check‐register tracking, including coordinating with Finance on proper recording of checks in the general ledger Ensure compliance with internal policies and external regulatory or statutory requirements related to vendor payments, insurance, contractor documentation, etc. Reporting and Analysis Compile and format periodic reports and updates for various stakeholders using CRM, spreadsheets, and presentation tools to prepare data for review, ensuring accuracy and consistency Pull monthly data and summarize capitalized labor statistics for review by VP of Operations and Accounting Manager Reconciling vendor statements, aging reports, and assisting in month‐end close activities as needed Systems and Process Act as subject matter expert on Ramp (the accounts payable system), ensuring appropriate financial controls and compliance. Support onboarding of new hires to finance systems, troubleshoot user issues, and help identify and implement process improvements to increase efficiency and reduce error. Maintain or develop standard operating procedures (SOPs) for key finance and operations workflows. Qualifications & Experience Bachelor’s degree in Accounting, Finance, Business, or similar field preferred. 5+ years of experience in accounts payable, financial operations, or project coordination Experience in telecom, construction, or other capital-intensive industries a plus Strong proficiency with spreadsheet tools (Excel or Google Sheets) and comfort manipulating data Direct experience in Google Suite (Sheets, Docs, and Slides) Working knowledge of common accounts payable software; direct experience with Ramp is a strong plus. Excellent organizational skills, strong attention to detail, and ability to meet deadlines while managing competing priorities Strong verbal and written communication skills, able to interact effectively with internal and external stakeholders (vendors, contractors, government entities) Ability to work independently and remotely, with occasional in-person presence if needed Job Details and Physical Requirements Weekly driving required (within Denver Metro or project sites) for project coordination, inventory management, shipping, and compliance responsibilities Ability to sit and work at a desk for extended periods, using a computer, keyboard, mouse, or other office equipment Ability to perform fine motor tasks such as typing or using a mouse for extended periods Typical schedule is Monday through Friday during normal business hours; occasional evenings/weekends may be required to fulfill core responsibilities Remote position with periodic in-person or site visits as necessary This is an exempt, staff position Notary Public certification desired Compensation and Benefits Salary: $60,000 - $70,000, depending on experience Eligible for performance-based bonus compensation Remote work environment with preference for candidates in the Denver Metro area (for occasional site visits) Competitive health, dental, and vision insurance, including 100% company paid health plan option Professional development opportunities and advancement for high performers Why Join Us? Impactful Work – Play a critical role in streamlining financial operations and driving efficiency in a fast-growing company Growth Opportunities – We invest in high performers, offering professional development and career advancement Cutting-Edge Tools – Gain hands-on experience with industry-leading financial systems and innovative technology Collaborative & Remote Culture – Work with a dynamic and supportive team in a fully remote environment Competitive Compensation – Enjoy a strong salary, performance-based bonuses, and comprehensive benefits If you have the expertise to excel in this role and are looking for a challenging yet rewarding opportunity, we’d love to hear from you! NOTICES Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. For more information about E-Verify, please visit: www.e-verify.gov This position requires the ability to pass a standard background check upon offer of position. At least 2 professional references are required.