Verisma

The Release of Information Specialist I initiates the medical record release process by inputting data into Verisma Software. They ensure documentation is processed accurately and efficiently while providing exemplary customer service. | Candidates should have a high school diploma or equivalent, with some college preferred. Experience in medical records and clerical work is required, along with knowledge of HIPAA regulations. | Release of Information Specialist I (ROIS I) Summary of Position: The Release of Information Specialist I (ROIS I) initiates the medical record release process by inputting data into Verisma Software. The ROIS I works quickly and carefully to ensure documentation is processed accurately and efficiently. This position could be based out of a Verisma facility, at a client site, or in some instances may be done remotely. The primary supervisor is Manager of Operations, Release of Information. Duties & Responsibilities: Process medical ROI requests in a timely and efficient manner Process requests utilizing Verisma software applications Support the resolution of HIPAA-related release issues Organize records and documents to complete the ROI process Read and interpret medical records, forms, and authorizations Provide exemplary customer service in person, on the phone and via email, depending on location requirements Interact with customers and co-workers in a professional and friendly manner Utilize reference material provided by Verisma to ensure compliance and confidentiality is always maintained Attend training sessions, as required Live by and promote Verisma company values Perform other related duties, as assigned, to ensure effective operation of the department and the Company Minimum Qualifications: HS Diploma or equivalent, some college preferred RHIT certification, preferred 2+ years of medical record experience 2+ years of experience completing clerical or office work Experience using general office equipment including desktop computer, scanner, Microsoft Office Suite to complete tasks Experience in a healthcare setting, preferred Knowledge of HIPAA and state regulations related to the release of Protected Health Information, preferred Must be able to work independently Must be detail oriented Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Perform data entry and validation of health plan requests, manage communication with account specialists and clients, ensure adherence to facility protocols, and maintain accurate inventory and batch uploads. | High school diploma or GED, proficiency in Microsoft Excel, strong multitasking and project management skills, ability to work independently in a fast-paced environment, and excellent interpersonal skills. | Data Entry and Validation Specialist Position Summary The Data Entry and ValidaƟon (DE&V) Specialist reports to the HPR DE&V Team Manager and supports project intake and uploads into VRM. This role serves as a key liaison between operations staff and the HPR Account Specialists, working with both internal and external clients to facilitate health plan requests. Duties & Responsibilities: • Triages inventory received by the Health Plan Request Team against Verisma’s facility site list by determining the appropriate Verisma client or identifying if it is not associated with Verisma • Communicates regularly with the HPR Account Specialists regarding the files they are handling • Adhere to established guidelines from facilities and requestors concerning fees, exceptions, and standard intake procedures • Remains current on facility and requestor requirements, including specialized instruction, rates, and approval protocols • Data enter faxed requests from facilities • Upload high-volume health plan requests into VRM batches efficiently • Processes single patient health plan requests using the ROIS App • Produce clear, professional patient lists from Excel inventory files • Update inventory files and team trackers consistently • Responds promptly to emails to prevent any delays in processing • Conduct daily reviews of uploaded batches to confirm successful completion • Addresses errors or omissions immediately upon identification or notification • Develop expertise in navigating both the VRM and ROIS App platforms • Adapt quickly to last-minute changes in work assignments directed by the DE&V Team Manager, particularly for escalating inventory • Manage communications with professionalism in alignment with established standards and metrics • Maintains positive and effective relationships with clients and requestors • Perform other appropriate duties, as assigned, to meet the needs of the department and the company • Live by and promote Verisma core values Minimum Qualifications • High school diploma or GED equivalent required • Able to multi-task and use numerous resources to ensure facility protocols are followed • Strong project management skills • Ability to work effectively and independently in high volume and fast paced environments • Desire to improve processes to create sustainable robust systems • Microsoft Excel proficient • Exceptional interpersonal skills and capacity to build effective relationships with co-workers and clients • Strong level of patience to resolve issues Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.

Perform data entry and validation of health plan requests, manage communications with clients and internal teams, and maintain accurate inventory and tracking systems. | High school diploma or GED, proficiency in Microsoft Excel, strong multitasking and project management skills, ability to work independently in a fast-paced environment, and excellent interpersonal skills. | Data Entry and Validation Specialist Position Summary The Data Entry and ValidaƟon (DE&V) Specialist reports to the HPR DE&V Team Manager and supports project intake and uploads into VRM. This role serves as a key liaison between operations staff and the HPR Account Specialists, working with both internal and external clients to facilitate health plan requests. Duties & Responsibilities: • Triages inventory received by the Health Plan Request Team against Verisma’s facility site list by determining the appropriate Verisma client or identifying if it is not associated with Verisma • Communicates regularly with the HPR Account Specialists regarding the files they are handling • Adhere to established guidelines from facilities and requestors concerning fees, exceptions, and standard intake procedures • Remains current on facility and requestor requirements, including specialized instruction, rates, and approval protocols • Data enter faxed requests from facilities • Upload high-volume health plan requests into VRM batches efficiently • Processes single patient health plan requests using the ROIS App • Produce clear, professional patient lists from Excel inventory files • Update inventory files and team trackers consistently • Responds promptly to emails to prevent any delays in processing • Conduct daily reviews of uploaded batches to confirm successful completion • Addresses errors or omissions immediately upon identification or notification • Develop expertise in navigating both the VRM and ROIS App platforms • Adapt quickly to last-minute changes in work assignments directed by the DE&V Team Manager, particularly for escalating inventory • Manage communications with professionalism in alignment with established standards and metrics • Maintains positive and effective relationships with clients and requestors • Perform other appropriate duties, as assigned, to meet the needs of the department and the company • Live by and promote Verisma core values Minimum Qualifications • High school diploma or GED equivalent required • Able to multi-task and use numerous resources to ensure facility protocols are followed • Strong project management skills • Ability to work effectively and independently in high volume and fast paced environments • Desire to improve processes to create sustainable robust systems • Microsoft Excel proficient • Exceptional interpersonal skills and capacity to build effective relationships with co-workers and clients • Strong level of patience to resolve issues Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.

Respond promptly to customer inquiries via phone, fax, or email and resolve issues related to accounts receivable while collaborating with internal teams. | Minimum 2 years customer service or accounts receivable experience, proficiency in Microsoft Office, strong communication and problem-solving skills, and ability to work independently in a remote environment. | Accounts Receivable (AR) Customer Service Specialist Summary of Position: The Accounts Receivable Customer Service Specialist serves as the primary point of contact for Verisma Systems, Inc., representing the company with professionalism and care. This role is responsible for responding promptly and accurately to all inquiries received via phone, fax or mail. Success in this position requires strong listening skills, attention to detail and the ability to resolve issues effectively while upholding Verisma’s high customer service standards. Duties & Responsibilities: • Respond promptly to incoming inquiries via phone, fax, or email • Effectively manage high volumes of calls and emails from a diverse client base • Resolve customer issues related to adjustments, reconciliations and disputes on past-due accounts • Collaborate with internal departments to address and resolve customer concerns • Adhere to protocols for handling and protecting sensitive and confidential data • Utilize internal resources and documentation to make informed decisions and respond to inquiries • Perform other appropriate duties, as assigned, to meet the needs of the department and the company • Live by and promote Verisma Core Values Minimum Qualifications: • High school diploma or GED required • Minimum of 2 years of experience in customer service or accounts receivable • Proficient in Microsoft Office Suite (Excel, Word, Outlook); able to quickly learn proprietary systems • Strong communication, active listening, and problem-solving skills with attention to detail • Self-directed and able to work independently in a remote environment • Ability to sit, talk, hear, and use hands for extended periods; occasionally lift up to 25 lbs • Willingness to provide after-hours or weekend support as needed • Demonstrate professionalism, courtesy, and a commitment to service excellence in all interactions