Verint

Design and develop cloud-first, full-stack software products while providing technical leadership and architectural guidance and mentoring engineers. | 8+ years in large-scale application architecture, 5+ years full-stack development with Java or NodeJS, expertise in cloud hosting, containerization, and AI/ML integration. | At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com [https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.verint.com%2F&data=05%7C02%7CSara.Tomblin%40verint.com%7C58f60150766c4d20f96608dc0e06b0e6%7Cbb2ed304409949cfb081cbb7a3a580ca%7C0%7C0%7C638400669090094203%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=c3jB8EQ6XTVvPxgslGFMb8fCtoj%2F37cFStaLyjCS9os%3D&reserved=0]. Overview of Job Function Verint’s Principal Software Engineer designs and develops key cloud-first, full-stack software products. This role works with Product Management, Development, Operations and Client Services teams to develop creative solutions satisfying technical and business requirements. Additionally, the role provides recommendations to management as to process, technologies, or other improvements intended to benefit productivity, efficiency and/or quality of the solutions developed by the team. Principal Duties and Essential Responsibilities: * Provide technical leadership by influencing the design and architecture of major software components, systems, automation testing, and features * Help foster the culture of creativity and excellence through technical innovations and thought leadership * Mentor and train other engineers on design techniques, test automation methodologies and coding standards * Lead and promote best practices in automated testing and continuous integration * Improve architecture and code base to be scalable to support growth  * Detail oriented and highly organized with the ability to manage multiple priorities * Excellent organization, time management, and project leadership skills * Adheres to strict deliverable deadlines while able to multi-task * Responsible for architecting applications for the cloud Minimum Requirements: * 8+ years of experience in design and architect of large-scale applications * Bachelor's Degree in Computer Science, Engineering, related field or equivalent experience * Proven track record of owning architecture for large-scale, distributed SaaS products used by enterprise customers * Hands-on experience, across full technology stack, in developing and architecting web applications that are scalable for large enterprise customers * Able to troubleshoot and identify root causes of issues while liaising with engineering teams, support and end customers * 5 years experience of full stack development * 5 years experience of Java and/or NodeJS programming language * Familiarity with JavaScript UI library such as React, Angular or Vue * 5 years experience with SQL and relational data modeling for scalable enterprise applications. * 3 years experience designing data aggregation, transformation, and processing logic to support analytics, recommendations, automation, or intelligent product features * 5 years experience with containerized runtime environments: Docker, Kubernetes  * 5  years experience with one of the Cloud hosting services: AWS, Azure, or GCP * 5 years experience with REST API and microservice applications * 5 years experience integrating AI/ML, generative AI, or intelligence services into enterprise software products * Familiarity with LLM-based application patterns, including prompt orchestration, retrieval-augmented generation, semantic search, and AI-assisted workflows * Understanding of responsible AI principles, including data privacy, security, explainability, bias mitigation, and safe handling of customer data * Ability to evaluate AI solution quality using measurable criteria such as accuracy, relevance, latency, cost, reliability, and user impact * Experience with GIT * Familiarity with test automation tools, Exposure to automation, exploratory, and modern testing techniques * Familiarity with observability tools such as datadog, Grafana/Prometheus, distributed tracking, log analtics * Familiar with enterprise application security best practices * Excellent written and verbal communication skills * Excellent problem-solving skills * Able to provide technical and professional leadership to other developers * Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, and SS verification Preferred Requirements: * Master's Degree in Computer Science, Engineering, related field * Understanding of Workforce Management (WFM), forecasting and scheduling * Experience designing secure, scalable integrations with internal and external AI services through APIs, event-driven services, or microservices * Experience working with structured and unstructured data sources to enable intelligent recommendations, automation, summarization, or decision support * Experience applying AI capabilities in SaaS, cloud, customer engagement, WFM, analytics, automation, or enterprise workflow products #LI-KD1 MIN: 166K MAX: 206K Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices. For US Applicants 2025 Benefits Offering [https://fa-epcb-saasfaprod1.fa.ocs.oraclecloud.com/fscmUI/faces/AtkTopicContentQuickPreview?TopicId=300000196780014&Title=Verint+2025+Benefits]

Drive product adoption and business value through managing success roadmaps, renewals, and expansion opportunities to ensure customer retention. | Bachelor's degree and 8+ years in customer-facing success roles with strong strategic thinking and conflict resolution skills. | At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com [http://www.verint.com]. Overview of Job Function The Sr. Customer Success Manager (CSM) is a strategic role that serves as our number one customer and company advocate. The role displays superior customer management and consultancy skills, striving to become a trusted advisor to the customer. The CSM is passionate about the product, engaging customers, ensuring their happiness, and showing the value of the overall solution. The role has strong relationship skills and can create win/win environments for all parties they work with. The CSM will be responsible for having a solid knowledge of Verint Product Solutions and applying this knowledge in all aspects of the job. Principal Duties and Essential Responsibilities * Identify, create, and lead efforts for delivering value to customers by understanding customer strategic outcomes, business challenges, key KPIs and providing recommendations. * Create and deliver a success roadmap that aligns with each customer's unique business goals and objectives. * Drive product adoption, education, and usage across your portfolio to deliver meaningful business outcomes that ensure all contacts are Verint evangelists. * Collaborate with customers to increase their usage and adoption of our solutions to ensure they achieve their desired outcomes. * Be an expert on assigned Verint Product Solutions to speak and demo intelligently about the value and usage of the product. * Responsible for an ongoing assessment of the business value being delivered and acknowledged by the client that can be leveraged for renewals and business growth discussions. * Identify Expansion Opportunities to drive revenue growth. * Negotiate and close renewals with existing customers. * Own working with the customers to: Increase usage and adoption, ensure retention, and create an environment of customer delight. * Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. * Bring intelligent product feedback and recommendations from customers back to the product team. * Advocate customer needs/issues cross-departmentally. * Manage account escalations as needed. * Act as one of the functions echoing the voice of the customer within Verint, ensuring that customer feedback and needs are effectively communicated within the organization. Minimum Requirements:  * Bachelor’s degree or equivalent experience * Minimum of 8 years of experience in a customer-facing role focused on Customer Success * A strong sense of urgency to perform actions quickly * Proven ability to drive continuous value of our product(s), with a passion for customers to help them succeed * Proficiency in quickly learning and understanding software, with the ability to effectively communicate and demonstrate their capabilities, whether in a presentation format or through direct demonstrations in a lab environment * A “do what it takes” mentality * Detail oriented and a strategic thinker * Strong team player but a self-starter that can operate independently * Proficiency in managing diverse tasks concurrently, such as handling support escalation calls in the morning, conducting best practices calls during mid-day, and facilitating onboarding meetings in the afternoon, etc. * Ability to effectively and successfully handle customer service issues and conflict situations * Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations Preferred Requirements: * Prior experience in closing renewals and/or professional services opportunities * Experience managing customers of various sizes and knowing how/why to manage them differently * Experience with Totango or other customer success platforms   Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices. For US Applicants 2025 Benefits Offering [https://fa-epcb-saasfaprod1.fa.ocs.oraclecloud.com/fscmUI/faces/AtkTopicContentQuickPreview?TopicId=300000196780014&Title=Verint+2025+Benefits]

Design and develop cloud-first full-stack software products with technical leadership and mentoring. | 8+ years experience designing large-scale applications and hands-on full stack web development for enterprise customers. | At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com [https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.verint.com%2F&data=05%7C02%7CSara.Tomblin%40verint.com%7C58f60150766c4d20f96608dc0e06b0e6%7Cbb2ed304409949cfb081cbb7a3a580ca%7C0%7C0%7C638400669090094203%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=c3jB8EQ6XTVvPxgslGFMb8fCtoj%2F37cFStaLyjCS9os%3D&reserved=0]. Overview of Job Function Verint’s Principal Software Engineer designs and develops key cloud-first, full-stack software products. This role works with Product Management, Development, Operations and Client Services teams to develop creative solutions satisfying technical and business requirements. Additionally, the role provides recommendations to management as to process, technologies, or other improvements intended to benefit productivity, efficiency and/or quality of the solutions developed by the team. Principal Duties and Essential Responsibilities: * Provide technical leadership by influencing the design and architecture of major software components, systems, automation testing, and features * Help foster the culture of creativity and excellence through technical innovations and thought leadership * Mentor and train other engineers on design techniques, test automation methodologies and coding standards * Lead and promote best practices in automated testing and continuous integration * Improve architecture and code base to be scalable to support growth  * Detail oriented and highly organized with the ability to manage multiple priorities * Excellent organization, time management, and project leadership skills * Adheres to strict deliverable deadlines while able to multi-task * Responsible for architecting applications for the cloud Minimum Requirements: * 8+ years of experience in design and architect of large-scale applications * Bachelor's Degree in Computer Science, Engineering, related field * Experience developing quality into the entire system * Proven track record of delivering complex projects on time and providing technical leadership on cutting-edge software development projects * Hands-on experience, across full technology stack, in developing and architecting web applications that are scalable for large enterprise customers * Excellent problem-solving skills * Able to troubleshoot and identify root causes of issues while liaising with engineering teams, support and end customers * Experience of full stack development * Experience of Node.js and/or Java programming language * Familiarity with JavaScript UI library such as React, Angular or Vue * Experience with containerized runtime environments: Docker, Kubernetes  * Experience with one of the Cloud hosting services: AWS, Azure, or GCP * Experience with REST API and microservice applications * Experience with SQL/NoSQL databases * Experience with GIT * Familiarity with test automation tools  * Familiar with enterprise application security best practices * Excellent written and verbal communication skills. * Exposure to automation, exploratory, and modern testing techniques * Able to provide technical and professional leadership to other developers * Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, and SS verification Preferred Requirements: * Master's Degree in Computer Science, Engineering, related field * Understanding of Workforce Management (WFM), forecasting and scheduling. #LI-KD1 MIN: 159K MAX: 186K Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices. For US Applicants 2025 Benefits Offering [https://fa-epcb-saasfaprod1.fa.ocs.oraclecloud.com/fscmUI/faces/AtkTopicContentQuickPreview?TopicId=300000196780014&Title=Verint+2025+Benefits]

Drive product adoption and business value through customer success roadmaps, manage renewals and expansions, and communicate feedback to product teams. | Bachelor's degree and 7-10 years in customer-facing success roles with strong software proficiency and strategic mindset. | At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com [https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.verint.com%2F&data=05%7C02%7CKara.McKenna%40verint.com%7C58f60150766c4d20f96608dc0e06b0e6%7Cbb2ed304409949cfb081cbb7a3a580ca%7C0%7C0%7C638400669090826309%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=VsTliJWznDGnALo2FMRLccTTeqGPsGrFch%2Fu5yH%2FhBg%3D&reserved=0]. Overview of Job Function The Sr. Customer Success Manager (Sr. CSM) is a strategic role that serves as our number one customer and company advocate. The role displays superior customer management and consultancy skills, striving to become a trusted advisor to the customer. The Sr. CSM is passionate about the product, engaging customers, ensuring their happiness, and showing the value of the overall solution. The role has impeccable relationship skills and can create win/win environments for all parties they work with. The Sr. CSM will be responsible for having a solid knowledge of Verint Product Solutions and applying this knowledge in all aspects of the job. Principal Duties and Essential Responsibilities: * Identify, create, and lead efforts for delivering value to customers by understanding customer strategic outcomes, business challenges, key KPIs and providing recommendations. * Create and deliver a success roadmap that aligns with each customer's unique business goals and objectives. * Drive product adoption, education, and usage across your portfolio to deliver meaningful business outcomes that ensure all contacts are Verint evangelists. * Collaborate with customers to increase their usage and adoption of our solutions to ensure they achieve their desired outcomes. * Be an expert on assigned Verint Product Solutions to speak and demo intelligently about the value and usage of the product. * Responsible for an ongoing assessment of the business value being delivered and acknowledged by the client that can be leveraged for renewals and business growth discussions. * Identify Expansion Opportunities to drive revenue growth. * Negotiate and close renewals with existing customers. * Own working with the customers to: Increase usage and adoption, ensure retention, and create an environment of customer delight. * Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. * Bring intelligent product feedback and recommendations from customers back to the product team. * Advocate customer needs/issues cross-departmentally. * Manage account escalations as needed. * Act as one of the functions echoing the voice of the customer within Verint, ensuring that customer feedback and needs are effectively communicated within the organization. Minimum Requirements: * Bachelor’s degree or equivalent experience * Minimum of 7-10 years of experience in a customer-facing role focused on Customer Success * A strong sense of urgency to perform actions quickly * Proven ability to drive continuous value of our product(s), with a passion for customers to help them succeed * Proficiency in quickly learning and understanding software, with the ability to effectively communicate and demonstrate their capabilities, whether in a presentation format or through direct demonstrations in a lab environment * A “do what it takes” mentality * Detail-oriented and a strategic thinker * Strong team player but a self-starter who can operate independently * Proficiency in managing diverse tasks concurrently, such as handling support escalation calls in the morning, conducting best practices calls during mid-day, and facilitating onboarding meetings in the afternoon, etc. * Ability to effectively and successfully handle customer service issues and conflict situations * Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations Preferred Requirements: * Prior experience in closing renewals and/or professional services opportunities * Experience managing customers of various sizes and knowing how/why to manage them differently * Experience with Totango or other success platforms MIN: 112K MAX: 140K Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices. For US Applicants 2025 Benefits Offering [https://fa-epcb-saasfaprod1.fa.ocs.oraclecloud.com/fscmUI/faces/AtkTopicContentQuickPreview?TopicId=300000196780014&Title=Verint+2025+Benefits]

Design, build, and operate software components and runtime infrastructure including CI/CD pipelines and Kubernetes deployments. | Bachelor's degree and 3+ years Java Spring Boot experience with strong Docker, Python, and troubleshooting skills in distributed containerized environments. | At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com [http://www.verint.com/]. Overview of Job Function: As a Software Engineer, you will be a core contributor to Verint's DaVinci Data Engine domain, with a strong focus on platform engineering and runtime infrastructure.. You will design and build full-stack features end-to-end, write high-quality automated tests, support production systems, and collaborate daily with Product Managers, Designers, QA Engineers, and globally distributed engineering peers. This is a role for engineers who take pride in their craft, are eager to grow through challenging problems, and want their work to have a visible impact on enterprise customers worldwide. You will be surrounded by experienced engineers who are invested in your growth, working in a modern Agile environment on software that matters. Principal Duties and Essential Responsibilities: * Design, build, and operate software components and runtime capabilities that support reliability, scalability, and security for team‑owned services. * Own and evolve CI/CD pipelines for team‑owned services, including build automation, artifact promotion, security scanning, and release workflows. * Operate and support Kubernetes‑based distributed deployments, including diagnosing availability, networking, and performance issues in production. * Implement and evolve runtime‑ and platform‑focused features, devise implementation plans, and review related work with team members. * Implement and maintain monitoring, logging, alerting, and health checks to ensure service reliability and fast incident response. * Debug and resolve complex production issues across cloud and on‑premises environments. * Apply operational and security best practices within team‑owned services, including automation, least privilege, and defense‑in‑depth. * Communicate effectively with internal stakeholders and customers during production incidents and root‑cause analysis. * Mentor engineers and contribute to a collaborative, high‑performance engineering culture. * Participate in the team on‑call rotation, collaborate in war‑rooms to resolve customer‑facing incidents, and contribute data and analysis to post‑incident reviews together with senior engineers and architects. Minimum Requirements: * Bachelor’s degree in computer science / software engineering (or similar) or equivalent experience * 3 years experience with Java Spring Boot, practical experience of software development or proven equivalent seniority in software development with product teams * Strong experience developing production software in Java and/or Python, with an emphasis on services running in distributed, containerized environments. * Strong experience with Docker/Podman, including building, securing, and maintaining container images. * Strong troubleshooting skills in production, multi‑node, and performance‑sensitive environments. * Experience working directly with internal stakeholders to diagnose and resolve production issues. * Strong communication skills and ability to work independently and collaboratively. * Demonstrated ownership of operational systems and the ability to deliver functional increments end‑to‑end. Preferred Skills: * Experience with monitoring, logging, alerting, and performance tuning in distributed cluster scenarios. (Datadog, Prometheus) * Experience supporting and evolving software in production, including on‑call participation, operational debugging, and incremental improvement of runtime-behaviour. * Familiarity with cloud security and supply‑chain security practices. * Experience supporting AI/ML or LLM‑based platforms in production environments. * Experience operating Kubernetes-based distributed systems, including networking and container orchestration. (KServe, Knative, OpenShift, OKD) * Ability to apply operational and security best practices within team‑owned services, including automation, least privilege, and defense‑in‑depth.   #LI-KD1     Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices. For US Applicants 2025 Benefits Offering [https://fa-epcb-saasfaprod1.fa.ocs.oraclecloud.com/fscmUI/faces/AtkTopicContentQuickPreview?TopicId=300000196780014&Title=Verint+2025+Benefits]

Lead design, development, and implementation of cloud-based software solutions with technical leadership and mentorship. | Bachelor's degree and 5+ years in large-scale application development with Java, Spring Boot, databases, Docker, and Kubernetes. | At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com [https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.verint.com%2F&data=05%7C02%7CSara.Tomblin%40verint.com%7C58f60150766c4d20f96608dc0e06b0e6%7Cbb2ed304409949cfb081cbb7a3a580ca%7C0%7C0%7C638400669090094203%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=c3jB8EQ6XTVvPxgslGFMb8fCtoj%2F37cFStaLyjCS9os%3D&reserved=0]. Overview of Job Function The Senior Software Engineer is responsible for all aspects of the development of platforms and applications. This is a highly skilled hands-on role requiring extensive proficiency involved in all aspects of the development of cloud-based software solutions. Subject to their specialization, this Senior Software Engineer leads the design, development, testing, publishing, and/or support of different cloud-based products and solutions and serves as subject matter expertise for customer implementation and cloud platform support.  The Senior Software Engineer works closely with a global team of engineers to build robust solutions that meet our business objectives following continuous integration and continuous deployment processes, while supporting software and associate software engineers. Additionally, this role provides recommendations to management as to process, technologies, or other improvements intended to benefit productivity, efficiency and/or quality of the solutions developed by the team and leads the implementation of new solutions. Principal Duties and Essential Responsibilities * Ongoing evaluation (test) of feature design – proactively work with others to identify issues or potential risk areas with the architecture and performance * Distill requirements from feature level into implementation level tasks * Develop features using best practices and ensure it fits with the architecture for the product * Ensure the right work is being done - ensure product qualities such as unit tests, automation, throughput, capacities, security & performance will be sufficient * Ensure design and implementation work meets the stakeholder’s requirements * Ensure that the feature design is correct for operations, as well as deployment and sustainability * Support departmental and team initiatives * Work with Team Technical Architect and Lead to define, document, and communicate coherent feature design * Communicate relevant risks and issues to Team Lead and other relevant team members inside and/or outside the team * Provide technical leadership to less experienced members of the team – mentor, coach, continuous improvement * Take responsibility for technical implementation and decision making including the delivery of features * Identify, monitor and resolve feature related issues; escalate if individual resolution is not possible * Review documentation and guides created by more junior members of the team * Guide Software Engineers on how to create sufficient, complete documentation and guides that help onboard new people to the team * Ensure stakeholders understand feature architecture * Maintain communication with stakeholders and ensure changes to any previously agreed solutions are communicated; understand evolutionary paths * Work with assigned partners to ensure an effective and productive relationship, both within the product house and the wider regional Verint support organization. * Prioritize and resolve technical problems and assist others with the same * Ensure the prioritization of scope (including defects) is understood * Understand the development process and suggest improvements to it * Identify areas of technical risk in a feature and options to de-risk * Support opportunities to address technical debt as part of a release * Support the design process and ensure it complies with product architecture * Support planning as regards estimates, dependencies, risk areas, and sequencing tasks Minimum Requirements * Bachelor’s degree in computer science / software engineering (or similar)  * 5 years' experience in design and programming large scale applications through all phases of the software development life cycle including testing, implementation and auditing * Proven track record of delivery of complex features end-to-end * Experience mentoring mid to entry level engineers and influencing technical direction within a cross-functional squad * Strong proficiency in Java (Spring Boot, Spring MVC, JPA/Hibernate) * Solid understanding of RESTful API design, OAuth 2.0/JWT, and microservices patterns * Strong working knowledge of relational databases (PostgreSQL, MS SQL, Oracle) including schema design and query optimization. Solid exposure to NoSQL stores (Redis, Elasticsearch, MongoDB) * Experience consuming LLM APIs, prompt engineering, or integrating AI-powered features into production workflows * Strong debugging skills of performance/memory leaks/crash/Multi-threaded/Algorithms.  * Experience with source control tools (GIT, SVN or similar)  * Experience with containerized runtime environments: Docker, Kubernetes * Experience with compiling and continuous integration tools like : Eclipse/IntelliJ, Visual Studio, Maven, Jenkins, Artifactory or other continuous integration/build/static code analysis tools * Excellent teamwork, self-learner and self-managed * Strong interpersonal skills, high communication skills * Clear and concise written and verbal communication in English; comfortable presenting technical plans to engineering and product stakeholders Preferred Requirements * Experience in full stack development * Experience in Node.js programming language * Experience in JavaScript/TypeScript with hands-on React experience (hooks, context, Redux or equivalent). * Experience with Cloud hosting services: AWS, Azure, or GCP * Experience with Application Performance Management systems: DataDog, NewRelic, AppDynamics, ELK Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices. For US Applicants 2025 Benefits Offering [https://fa-epcb-saasfaprod1.fa.ocs.oraclecloud.com/fscmUI/faces/AtkTopicContentQuickPreview?TopicId=300000196780014&Title=Verint+2025+Benefits]

Design and develop full-stack features using Java/C# and React, collaborate in Agile teams, maintain production systems, write automated tests, and integrate AI/ML capabilities. | Bachelor's degree and 3+ years experience with Java Spring Boot, proficiency in full-stack development, cloud infrastructure, and CI/CD practices. | At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com [http://www.verint.com/]. Overview of Job Function: As a Software Engineer, you will be a core contributor to Verint's QM and PM engineering team. You will design and build full-stack features end-to-end, write high-quality automated tests, support production systems, and collaborate daily with Product Managers, Designers, QA Engineers, and globally distributed engineering peers. This is a role for engineers who take pride in their craft, are eager to grow through challenging problems, and want their work to have a visible impact on enterprise customers worldwide. You will be surrounded by experienced engineers who are invested in your growth, working in a modern Agile environment on software that matters. Principal Duties and Essential Responsibilities: Full-Stack Development * Design, develop, and maintain production-grade full-stack features spanning Java/C# backend services, REST/GraphQL APIs, and React/Ext JS frontend applications. * Translate product requirements and UX designs into well-structured, testable, and performant code. * Implement scalable microservices and modular frontend components that support high concurrency and enterprise-scale data volumes. * Participate in design and architecture reviews; contribute to discussions on API contracts, data models, and service boundaries. * Proactively identify and address performance bottlenecks, security gaps, and technical debt. * Write clean, idiomatic code following team standards; actively contribute to improving those standards over time. Quality Assurance and Testing * Write comprehensive unit, integration, and end-to-end automated tests using JUnit, Jest, Playwright, and Cucumber (BDD). * Enforce code quality through peer reviews, static analysis, and adherence to the team's Definition of Done. * Investigate and reproduce reported defects; perform root-cause analysis and deliver timely, well-tested fixes. * Champion a shift-left testing mindset — integrating quality checks early and continuously in the development lifecycle. Production Support and Maintenance * Triage, prioritize, and resolve bugs, regression issues, and customer-reported problems within agreed SLA windows. * Provide Tier-2/3 technical support for production incidents; participate in post-incident reviews and implement corrective actions. * Monitor application health using observability tooling (logs, metrics, traces); proactively surface anomalies before they impact customers. * Maintain and improve runbooks and operational documentation for supported features. AI/ML Integration and Continuous Improvement * Integrate AI/ML capabilities — including LLM-powered features, automated scoring, and speech-to-text — into product features in collaboration with Verint's AI research teams. * Evaluate and pilot emerging technologies; propose adoption where they improve quality, performance, or developer productivity. * Identify and contribute to refactoring initiatives that reduce complexity and improve long-term maintainability. * Stay current with industry engineering trends through reading, experimentation, and participation in technical communities. Collaboration and Communication * Work in cross-functional squads with Product Managers, UX Designers, QA Engineers, DevOps, and Data Engineers. * Actively participate in all Agile Scrum ceremonies: sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives. * Provide accurate effort estimates and proactively surface risks, blockers, and dependencies. * Collaborate effectively with distributed engineering teams in Atlanta, Israel, and India using async-first communication practices. * Support the growth of junior engineers through constructive code reviews and knowledge sharing. CI/CD and DevOps Practices * Build, maintain, and improve CI/CD pipelines using Jenkins, GitHub Actions, or Azure DevOps — ensuring reliable, automated build-test-deploy workflows. * Containerize services with Docker and deploy to Kubernetes clusters (EKS/AKS) following GitOps and IaC principles. * Implement secure deployment practices: secrets management, environment-specific configuration, and staged rollout strategies. * Optimize pipeline performance to minimize build times and deliver faster feedback loops to the team. Minimum Requirements: * Bachelor’s degree in computer science / software engineering (or similar) or equivalent experience * 3 years experience with Java Spring Boot, practical experience of software development or proven equivalent seniority in software development with product teams * Proven track record of delivering full-stack features in an Agile/Scrum team with regular sprint cadences. * Hands-on experience with both backend API development and frontend UI implementation in a production codebase. * Back-End: Solid proficiency in Java (Spring Boot, Spring MVC, JPA/Hibernate) and/or C# (.NET / .NET Core). Good understanding of RESTful API design, OAuth 2.0/JWT, and basic microservices patterns. * Front-End: Working proficiency in JavaScript/TypeScript with hands-on React experience (hooks, context, state management). HTML5, CSS3, and foundational accessible UI development. Ext JS / Sencha familiarity is a plus. * Databases: Working knowledge of relational databases (PostgreSQL, MS SQL, Oracle) including schema design, SQL query writing, and basic indexing. Exposure to NoSQL stores (Redis, Elasticsearch, MongoDB) is a plus. * Cloud and Infrastructure: Exposure to AWS or Azure core services. Familiarity with Docker and basic Kubernetes concepts. * Testing: JUnit/TestNG/Jest unit tests and integration tests. Exposure to E2E testing tools (Playwright, Cypress, or Selenium). BDD with Cucumber is a plus. * CI/CD and DevOps: Working knowledge of Jenkins, GitHub Actions, GitLab CI, or Azure DevOps. Git branching strategies and pull request workflows. * AI and Emerging Tech: Exposure to LLM APIs or AI-powered tooling is a plus; curiosity and eagerness to develop these skills in the role. * Strong analytical thinking and a structured approach to debugging and problem-solving. * Clear written and verbal communication in English; able to document technical work clearly and participate actively in team discussions. * Self-motivated and eager to learn: takes initiative to understand problems deeply and asks good questions when stuck. * Collaborative and team-oriented: contributes positively to squad culture and values diverse perspectives. * Growth mindset: receptive to feedback, committed to continuous improvement, and excited to be challenged. * Solid experience with Agile Scrum or Kanban; comfortable with all sprint ceremonies. * Familiarity with Jira, Confluence, or Azure DevOps Boards for backlog tracking and documentation. * Exposure to test-driven development (TDD) and behavior-driven development (BDD) practices. Preferred Skills: * Experience or academic exposure to workforce management, customer experience, or enterprise analytics domains. * Familiarity with Verint WFO, QM, or PM products or comparable SaaS platforms. * AWS Certified Developer or Azure Developer Associate certification, or active pursuit of one. * Experience with observability tools such as Datadog, Grafana/Prometheus, or ELK. * Contributions to open-source projects or a portfolio of personal/side projects. * Exposure to OWASP Top 10 security practices and secure coding principles.     Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices. For US Applicants 2025 Benefits Offering [https://fa-epcb-saasfaprod1.fa.ocs.oraclecloud.com/fscmUI/faces/AtkTopicContentQuickPreview?TopicId=300000196780014&Title=Verint+2025+Benefits]

Lead design and implementation of complex full-stack features, mentor peers, and contribute to architectural decisions. | Bachelor's degree and 5+ years full-stack development experience with proficiency in Java or C#, React, and cloud infrastructure. | At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com [https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.verint.com%2F&data=05%7C02%7CSara.Tomblin%40verint.com%7C58f60150766c4d20f96608dc0e06b0e6%7Cbb2ed304409949cfb081cbb7a3a580ca%7C0%7C0%7C638400669090094203%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=c3jB8EQ6XTVvPxgslGFMb8fCtoj%2F37cFStaLyjCS9os%3D&reserved=0]. Overview of Job Function: As a Senior Software Engineer, you will take deep technical ownership of significant product features and subsystems within Verint's QM and PM platform. You will lead the design and implementation of complex full-stack capabilities, mentor peers, contribute to architectural decisions, and partner with a globally distributed engineering team to ship high-quality, enterprise-grade software. This role demands hands-on engineering excellence and the ability to influence technical direction within your squad and beyond. You will work on software that directly impacts how enterprise customers manage workforce performance and customer interactions at scale. Principal Duties and Essential Responsibilities: Full-Stack Development * Design, develop, and maintain production-grade full-stack features spanning Java/C# backend services, REST/GraphQL APIs, and React/Ext JS frontend applications. * Lead implementation of complex, high-impact features from API design through polished, accessible UI delivery. * Architect scalable microservices and modular frontend components supporting high concurrency and enterprise-scale data volumes. * Own design and architecture reviews for your squad; drive API contract definitions, data model decisions, and service boundary design. * Proactively identify and resolve performance bottlenecks, security vulnerabilities, and technical debt. * Set code quality standards through exemplary contributions and constructive, thorough peer reviews. Quality Assurance and Testing * Write comprehensive unit, integration, and end-to-end automated tests using JUnit, Jest, Playwright, and Cucumber (BDD). * Champion test-driven development (TDD) and behavior-driven development (BDD) practices within the squad. * Investigate and resolve complex defects through rigorous root-cause analysis and well-tested fixes. * Define and uphold the squad's Definition of Done and peer review standards. Production Support and Observability * Lead triage and resolution of Tier-2/3 production incidents within agreed SLA windows. * Drive post-incident reviews and implement corrective and preventive actions. * Establish and maintain observability practices for your product area: logging, metrics, and distributed tracing. * Maintain and improve runbooks, incident playbooks, and operational documentation. Mentorship and Technical Influence * Mentor mid-level and junior engineers through detailed code reviews, pair programming sessions, and design discussions. * Contribute to architectural and engineering standards at the squad and chapter level. * Participate in and occasionally lead internal tech talks, knowledge-sharing sessions, and engineering guild discussions. * Help define and evolve the team's technical practices in partnership with the Principal Engineer and Tech Leads. AI/ML Integration and Innovation * Integrate AI/ML capabilities into product features including LLM-powered analytics, automated quality scoring, speech-to-text, and predictive models. * Evaluate and pilot emerging technologies; propose adoption where they improve product quality, customer outcomes, or team velocity. * Lead refactoring and modernization initiatives that reduce complexity and improve long-term platform maintainability. Collaboration and CI/CD * Work in cross-functional squads with Product Managers, UX Designers, QA Engineers, DevOps, and Data Engineers. * Actively participate in all Agile Scrum ceremonies; provide accurate effort estimates and proactively surface risks, blockers, and dependencies. * Build and maintain CI/CD pipelines (Jenkins, GitHub Actions, Azure DevOps); containerize services with Docker and deploy to Kubernetes clusters (EKS/AKS). * Collaborate effectively with distributed engineering teams in Atlanta, Israel, and India using async communication practices. Minimum Requirements: * Bachelor’s degree in computer science, Engineering or related field * 5 years' experience in design and programming large scale applications through all phases of the software development life cycle including testing, implementation and auditing * Proven track record of delivery of complex, full-stack features end-to-end. * Experience mentoring mid to entry level engineers and influencing technical direction within a cross-functional squad. * Back-End: Strong proficiency in Java (Spring Boot, Spring MVC, JPA/Hibernate) and/or C# (.NET / .NET Core). Solid understanding of RESTful API design, OAuth 2.0/JWT, and microservices patterns. * Front-End: Proficiency in JavaScript/TypeScript with hands-on React experience (hooks, context, Redux or equivalent). HTML5, CSS3, and WCAG-compliant accessible UI development. Ext JS / Sencha familiarity is a plus. * Databases: Strong working knowledge of relational databases (PostgreSQL, MS SQL, Oracle) including schema design and query optimization. Solid exposure to NoSQL stores (Redis, Elasticsearch, MongoDB). * Cloud and Infrastructure: Hands-on experience on AWS or Azure. Docker and Kubernetes proficiency. Understanding of cloud-native patterns and serverless architectures. * Testing: JUnit/TestNG/Jest, integration and E2E tests (Playwright, Cypress, Selenium). BDD with Cucumber is a plus. * CI/CD and DevOps: Practical experience with Jenkins, GitHub Actions, or Azure DevOps. Git branching strategies, pull requests, and semantic versioning. * AI and Emerging Tech: Experience consuming LLM APIs, prompt engineering, or integrating AI-powered features into production workflows. * Strong analytical and structured problem-solving skills; able to break down ambiguous requirements into well-defined, deliverable engineering tasks. * Clear and concise written and verbal communication in English; comfortable presenting technical plans to engineering and product stakeholders. Preferred Requirements: * Experience in workforce management, customer experience, quality monitoring, or enterprise analytics SaaS domains. * Familiarity with Verint WFO, QM, or PM products or comparable competitive platforms. * AWS Certified Developer or Azure Developer Associate certification. * Experience with observability stacks such as Datadog, Grafana/Prometheus, or ELK. * Contributions to open-source projects or a visible portfolio of personal projects. * Knowledge of multi-tenancy patterns, white-labeling, and internationalization (i18n). * Exposure to OWASP Top 10 security practices and secure SDLC principles.   Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices. For US Applicants 2025 Benefits Offering [https://fa-epcb-saasfaprod1.fa.ocs.oraclecloud.com/fscmUI/faces/AtkTopicContentQuickPreview?TopicId=300000196780014&Title=Verint+2025+Benefits]