Verint

Design and develop cloud-first, full-stack software products while providing technical leadership and architectural guidance and mentoring engineers. | 8+ years in large-scale application architecture, 5+ years full-stack development with Java or NodeJS, expertise in cloud hosting, containerization, and AI/ML integration. | At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com [https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.verint.com%2F&data=05%7C02%7CSara.Tomblin%40verint.com%7C58f60150766c4d20f96608dc0e06b0e6%7Cbb2ed304409949cfb081cbb7a3a580ca%7C0%7C0%7C638400669090094203%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=c3jB8EQ6XTVvPxgslGFMb8fCtoj%2F37cFStaLyjCS9os%3D&reserved=0]. Overview of Job Function Verint’s Principal Software Engineer designs and develops key cloud-first, full-stack software products. This role works with Product Management, Development, Operations and Client Services teams to develop creative solutions satisfying technical and business requirements. Additionally, the role provides recommendations to management as to process, technologies, or other improvements intended to benefit productivity, efficiency and/or quality of the solutions developed by the team. Principal Duties and Essential Responsibilities: * Provide technical leadership by influencing the design and architecture of major software components, systems, automation testing, and features * Help foster the culture of creativity and excellence through technical innovations and thought leadership * Mentor and train other engineers on design techniques, test automation methodologies and coding standards * Lead and promote best practices in automated testing and continuous integration * Improve architecture and code base to be scalable to support growth  * Detail oriented and highly organized with the ability to manage multiple priorities * Excellent organization, time management, and project leadership skills * Adheres to strict deliverable deadlines while able to multi-task * Responsible for architecting applications for the cloud Minimum Requirements: * 8+ years of experience in design and architect of large-scale applications * Bachelor's Degree in Computer Science, Engineering, related field or equivalent experience * Proven track record of owning architecture for large-scale, distributed SaaS products used by enterprise customers * Hands-on experience, across full technology stack, in developing and architecting web applications that are scalable for large enterprise customers * Able to troubleshoot and identify root causes of issues while liaising with engineering teams, support and end customers * 5 years experience of full stack development * 5 years experience of Java and/or NodeJS programming language * Familiarity with JavaScript UI library such as React, Angular or Vue * 5 years experience with SQL and relational data modeling for scalable enterprise applications. * 3 years experience designing data aggregation, transformation, and processing logic to support analytics, recommendations, automation, or intelligent product features * 5 years experience with containerized runtime environments: Docker, Kubernetes  * 5  years experience with one of the Cloud hosting services: AWS, Azure, or GCP * 5 years experience with REST API and microservice applications * 5 years experience integrating AI/ML, generative AI, or intelligence services into enterprise software products * Familiarity with LLM-based application patterns, including prompt orchestration, retrieval-augmented generation, semantic search, and AI-assisted workflows * Understanding of responsible AI principles, including data privacy, security, explainability, bias mitigation, and safe handling of customer data * Ability to evaluate AI solution quality using measurable criteria such as accuracy, relevance, latency, cost, reliability, and user impact * Experience with GIT * Familiarity with test automation tools, Exposure to automation, exploratory, and modern testing techniques * Familiarity with observability tools such as datadog, Grafana/Prometheus, distributed tracking, log analtics * Familiar with enterprise application security best practices * Excellent written and verbal communication skills * Excellent problem-solving skills * Able to provide technical and professional leadership to other developers * Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, and SS verification Preferred Requirements: * Master's Degree in Computer Science, Engineering, related field * Understanding of Workforce Management (WFM), forecasting and scheduling * Experience designing secure, scalable integrations with internal and external AI services through APIs, event-driven services, or microservices * Experience working with structured and unstructured data sources to enable intelligent recommendations, automation, summarization, or decision support * Experience applying AI capabilities in SaaS, cloud, customer engagement, WFM, analytics, automation, or enterprise workflow products #LI-KD1 MIN: 166K MAX: 206K Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices. For US Applicants 2025 Benefits Offering [https://fa-epcb-saasfaprod1.fa.ocs.oraclecloud.com/fscmUI/faces/AtkTopicContentQuickPreview?TopicId=300000196780014&Title=Verint+2025+Benefits]

Drive product adoption and business value through managing success roadmaps, renewals, and expansion opportunities to ensure customer retention. | Bachelor's degree and 8+ years in customer-facing success roles with strong strategic thinking and conflict resolution skills. | At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com [http://www.verint.com]. Overview of Job Function The Sr. Customer Success Manager (CSM) is a strategic role that serves as our number one customer and company advocate. The role displays superior customer management and consultancy skills, striving to become a trusted advisor to the customer. The CSM is passionate about the product, engaging customers, ensuring their happiness, and showing the value of the overall solution. The role has strong relationship skills and can create win/win environments for all parties they work with. The CSM will be responsible for having a solid knowledge of Verint Product Solutions and applying this knowledge in all aspects of the job. Principal Duties and Essential Responsibilities * Identify, create, and lead efforts for delivering value to customers by understanding customer strategic outcomes, business challenges, key KPIs and providing recommendations. * Create and deliver a success roadmap that aligns with each customer's unique business goals and objectives. * Drive product adoption, education, and usage across your portfolio to deliver meaningful business outcomes that ensure all contacts are Verint evangelists. * Collaborate with customers to increase their usage and adoption of our solutions to ensure they achieve their desired outcomes. * Be an expert on assigned Verint Product Solutions to speak and demo intelligently about the value and usage of the product. * Responsible for an ongoing assessment of the business value being delivered and acknowledged by the client that can be leveraged for renewals and business growth discussions. * Identify Expansion Opportunities to drive revenue growth. * Negotiate and close renewals with existing customers. * Own working with the customers to: Increase usage and adoption, ensure retention, and create an environment of customer delight. * Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. * Bring intelligent product feedback and recommendations from customers back to the product team. * Advocate customer needs/issues cross-departmentally. * Manage account escalations as needed. * Act as one of the functions echoing the voice of the customer within Verint, ensuring that customer feedback and needs are effectively communicated within the organization. Minimum Requirements:  * Bachelor’s degree or equivalent experience * Minimum of 8 years of experience in a customer-facing role focused on Customer Success * A strong sense of urgency to perform actions quickly * Proven ability to drive continuous value of our product(s), with a passion for customers to help them succeed * Proficiency in quickly learning and understanding software, with the ability to effectively communicate and demonstrate their capabilities, whether in a presentation format or through direct demonstrations in a lab environment * A “do what it takes” mentality * Detail oriented and a strategic thinker * Strong team player but a self-starter that can operate independently * Proficiency in managing diverse tasks concurrently, such as handling support escalation calls in the morning, conducting best practices calls during mid-day, and facilitating onboarding meetings in the afternoon, etc. * Ability to effectively and successfully handle customer service issues and conflict situations * Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations Preferred Requirements: * Prior experience in closing renewals and/or professional services opportunities * Experience managing customers of various sizes and knowing how/why to manage them differently * Experience with Totango or other customer success platforms   Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices. For US Applicants 2025 Benefits Offering [https://fa-epcb-saasfaprod1.fa.ocs.oraclecloud.com/fscmUI/faces/AtkTopicContentQuickPreview?TopicId=300000196780014&Title=Verint+2025+Benefits]