Veriforce LLC

Lead and operationalize Voice of Customer programs, collaborate cross-functionally to influence product strategy, and deliver actionable customer insights for the US market. | 4+ years in product management or customer success in B2B SaaS, experience with product analytics tools, strong communication skills, and ability to work with global teams. | Veriforce is the fastest-growing SaaS-technology and services company in the global supply chain risk management market. We help industry-leading companies create and maintain operating cultures and work environments that optimize safety, promote sustainability, and foster collaboration across a broad spectrum of internal and external stakeholders. What separates Veriforce from the rest is our people. We hire highly-intelligent, growth-minded individuals that team well and continuously look for new, better ways of solving business challenges. Veriforce-Alcumus is seeking a customer-obsessed, externally facing Product Manager, Voice of the Customer (VoC) for the US market. This strategic role is the connective tissue between our US customers, commercial leaders, and the global product organization - ensuring that the unique needs, challenges, and feedback from the US market are fully captured, understood, and represented in our product strategy. This is a highly visible, customer-facing role that requires exceptional communication skills, professionalism, and the ability to build trust with senior stakeholders across our customer base. You will directly engage with customers, prospects, and advisory groups -facilitating structured feedback programs and ensuring their voices are consistently and credibly represented in how we prioritize, design, and deliver our products. As the face of product in the US market, you’ll lead efforts to embed a customer-first mindset across our organization, ensure regional needs shape our global roadmap, and bring clarity and momentum to the way we respond to market signals. This position holds end-to-end responsibility for ensuring the customer voice loudly and consistently guides our product decisions. You will lead the translation of insight into action - owning structured approaches for listening to users, surfacing market-relevant trends, and embedding a customer-first mindset into everything we build. You’ll be the go-to product leader for regional teams, building scalable systems to listen, learn, and advocate for market-relevant innovation. Key Responsibilities Voice of the Customer Programs Design and implement scalable VoC programs tailored to the US market, including: - Digital surveys - Focus groups - Customer advisory boards - Product feedback sessions Build repeatable processes for gathering and synthesizing customer, prospect, and internal stakeholder feedback across segments. Customer-Centric Product Strategy Own the role of customer advocate in product planning, ensuring customer needs—not assumptions—drive roadmap priorities. Partner with product leaders to ensure insights inform investment decisions, backlog prioritization, and feature scoping. Influence roadmap and GTM strategy by providing a clear picture of what customers in the US need, use, and value. Product Usage Insights Use tools such as Pendo (or equivalent) to analyze product engagement across the US customer base. Correlate usage data with customer sentiment to identify opportunities, friction points, and unmet needs. Cross-Functional Collaboration Drive tight alignment between regional insights and global product direction. Ensure the field and product teams are connected through ongoing information-sharing and feedback loops. Collaborate with Product Ops, Engineering, Marketing, and Product Management to bring the voice of the US market to life in our solutions. Key Stakeholders & Partnerships Your two core stakeholder groups are: • US Regional GTM and Customer Success Teams - Collaborate to gather structured feedback across the full customer lifecycle - Build trusted relationships that ensure field perspectives flow directly into product thinking • Global Product Leaders and Segment Product Managers - Act as the insight partner they rely on for answering market-facing questions and validating assumptions - Ensure the US market is consistently represented in strategic planning Key Deliverables: First 12–18 Months Voice of Customer Framework Established – Launch and operationalize a formal VoC program in the US, including surveys, focus groups, and a regular cadence of structured feedback. Customer Advisory and Feedback Cadence in Place – Stand up US-based customer advisory boards or feedback groups aligned to key customer types and segments. Product Usage Analytics Active – Deploy and maintain usage tracking tools (e.g., Pendo) to generate insight dashboards and behavior-based feedback loops. US Market Insight Reporting Cadence Created – Establish a monthly or quarterly deliverable for US customer insight summaries to influence roadmap planning. Strong Interlocks with Regional and Global Teams – Build consistent, trusted working rhythms with the US GTM team and global product managers. Tangible Product Strategy Influence Demonstrated – Deliver at least 3 examples in the first year where US VoC input directly influenced product roadmap or feature decisions. VoC Impact Metrics Defined and Baseline Established – Define key success measures and begin tracking baseline performance to assess the impact of VoC programs. Market and Customer Intelligence Resources– Create insight repositories, reporting templates, interactive dashboards, communication toolkits, and training materials to enable product and commercial teams to consistently leverage market and customer intelligence. Qualifications 4+ years of experience in product management, customer research, or customer success within a B2B SaaS or technology environment Demonstrated success operationalizing voice of customer programs and influencing product teams Experience using product analytics tools (e.g., Pendo, Mixpanel, Amplitude) to extract and communicate insights Strong communication, facilitation, and storytelling skills Proven ability to work cross-functionally across regional and global teams Deep understanding of the US compliance, risk, or B2B enterprise market is preferred A mindset grounded in curiosity, systems thinking Here are just a few of the great reasons you should join our team! We are mission-focused and mission-driven to help bring worker home safe every Our training products and compliance platform help keep workers safe. Work with a global team! We have colleagues and customers across North America and overseas. Veriforce is a great place to work! Our leaders and teams cite culture as one of the top reasons this is a great place to Veriforce provides 100% paid employee medical and dental insurance Monthly contributions to Health Savings Accounts A 401(k) match that is immediately fully vested Outstanding time off benefits Paid time off for volunteer activities Remote work All job offers will be contingent on successful completion of a drug screen and background check.

Lead VoC programs for the US market, advocate customer needs in product planning, analyze product usage data, and collaborate cross-functionally to influence product strategy. | 4+ years in product management or customer success in B2B SaaS, experience with VoC programs and product analytics, strong communication skills, and ability to work across global teams. | Veriforce is the fastest-growing SaaS-technology and services company in the global supply chain risk management market. We help industry-leading companies create and maintain operating cultures and work environments that optimize safety, promote sustainability, and foster collaboration across a broad spectrum of internal and external stakeholders. What separates Veriforce from the rest is our people. We hire highly-intelligent, growth-minded individuals that team well and continuously look for new, better ways of solving business challenges. Veriforce-Alcumus is seeking a customer-obsessed, externally facing Product Manager, Voice of the Customer (VoC) for the US market. This strategic role is the connective tissue between our US customers, commercial leaders, and the global product organization - ensuring that the unique needs, challenges, and feedback from the US market are fully captured, understood, and represented in our product strategy. This is a highly visible, customer-facing role that requires exceptional communication skills, professionalism, and the ability to build trust with senior stakeholders across our customer base. You will directly engage with customers, prospects, and advisory groups -facilitating structured feedback programs and ensuring their voices are consistently and credibly represented in how we prioritize, design, and deliver our products. As the face of product in the US market, you’ll lead efforts to embed a customer-first mindset across our organization, ensure regional needs shape our global roadmap, and bring clarity and momentum to the way we respond to market signals. This position holds end-to-end responsibility for ensuring the customer voice loudly and consistently guides our product decisions. You will lead the translation of insight into action - owning structured approaches for listening to users, surfacing market-relevant trends, and embedding a customer-first mindset into everything we build. You’ll be the go-to product leader for regional teams, building scalable systems to listen, learn, and advocate for market-relevant innovation. Key Responsibilities Voice of the Customer Programs • Design and implement scalable VoC programs tailored to the US market, including: - Digital surveys - Focus groups - Customer advisory boards - Product feedback sessions • Build repeatable processes for gathering and synthesizing customer, prospect, and internal stakeholder feedback across segments. Customer-Centric Product Strategy • Own the role of customer advocate in product planning, ensuring customer needs—not assumptions—drive roadmap priorities. • Partner with product leaders to ensure insights inform investment decisions, backlog prioritization, and feature scoping. • Influence roadmap and GTM strategy by providing a clear picture of what customers in the US need, use, and value. Product Usage Insights • Use tools such as Pendo (or equivalent) to analyze product engagement across the US customer base. • Correlate usage data with customer sentiment to identify opportunities, friction points, and unmet needs. Cross-Functional Collaboration • Drive tight alignment between regional insights and global product direction. • Ensure the field and product teams are connected through ongoing information-sharing and feedback loops. • Collaborate with Product Ops, Engineering, Marketing, and Product Management to bring the voice of the US market to life in our solutions. Key Stakeholders & Partnerships Your two core stakeholder groups are: • US Regional GTM and Customer Success Teams - Collaborate to gather structured feedback across the full customer lifecycle - Build trusted relationships that ensure field perspectives flow directly into product thinking • Global Product Leaders and Segment Product Managers - Act as the insight partner they rely on for answering market-facing questions and validating assumptions - Ensure the US market is consistently represented in strategic planning Key Deliverables: First 12–18 Months • Voice of Customer Framework Established – Launch and operationalize a formal VoC program in the US, including surveys, focus groups, and a regular cadence of structured feedback. • Customer Advisory and Feedback Cadence in Place – Stand up US-based customer advisory boards or feedback groups aligned to key customer types and segments. • Product Usage Analytics Active – Deploy and maintain usage tracking tools (e.g., Pendo) to generate insight dashboards and behavior-based feedback loops. • US Market Insight Reporting Cadence Created – Establish a monthly or quarterly deliverable for US customer insight summaries to influence roadmap planning. • Strong Interlocks with Regional and Global Teams – Build consistent, trusted working rhythms with the US GTM team and global product managers. • Tangible Product Strategy Influence Demonstrated – Deliver at least 3 examples in the first year where US VoC input directly influenced product roadmap or feature decisions. • VoC Impact Metrics Defined and Baseline Established – Define key success measures and begin tracking baseline performance to assess the impact of VoC programs. • Market and Customer Intelligence Resources– Create insight repositories, reporting templates, interactive dashboards, communication toolkits, and training materials to enable product and commercial teams to consistently leverage market and customer intelligence. Qualifications • 4+ years of experience in product management, customer research, or customer success within a B2B SaaS or technology environment • Demonstrated success operationalizing voice of customer programs and influencing product teams • Experience using product analytics tools (e.g., Pendo, Mixpanel, Amplitude) to extract and communicate insights • Strong communication, facilitation, and storytelling skills • Proven ability to work cross-functionally across regional and global teams • Deep understanding of the US compliance, risk, or B2B enterprise market is preferred • A mindset grounded in curiosity, systems thinking Here are just a few of the great reasons you should join our team! • We are mission-focused and mission-driven to help bring worker home safe every Our training products and compliance platform help keep workers safe. • Work with a global team! We have colleagues and customers across North America and overseas. • Veriforce is a great place to work! Our leaders and teams cite culture as one of the top reasons this is a great place to • Veriforce provides • 100% paid employee medical and dental insurance • Monthly contributions to Health Savings Accounts • A 401(k) match that is immediately fully vested • Outstanding time off benefits • Paid time off for volunteer activities • Remote work All job offers will be contingent on successful completion of a drug screen and background check.

Lead and operationalize Voice of Customer programs for the US market, collaborate with regional and global teams to influence product strategy, and analyze product usage data to inform roadmap decisions. | 4+ years in product management or customer success in B2B SaaS, experience with VoC programs and product analytics tools, strong communication skills, and ability to work cross-functionally. | Veriforce is the fastest-growing SaaS-technology and services company in the global supply chain risk management market. We help industry-leading companies create and maintain operating cultures and work environments that optimize safety, promote sustainability, and foster collaboration across a broad spectrum of internal and external stakeholders. What separates Veriforce from the rest is our people. We hire highly-intelligent, growth-minded individuals that team well and continuously look for new, better ways of solving business challenges. Veriforce-Alcumus is seeking a customer-obsessed, externally facing Product Manager, Voice of the Customer (VoC) for the US market. This strategic role is the connective tissue between our US customers, commercial leaders, and the global product organization - ensuring that the unique needs, challenges, and feedback from the US market are fully captured, understood, and represented in our product strategy. This is a highly visible, customer-facing role that requires exceptional communication skills, professionalism, and the ability to build trust with senior stakeholders across our customer base. You will directly engage with customers, prospects, and advisory groups -facilitating structured feedback programs and ensuring their voices are consistently and credibly represented in how we prioritize, design, and deliver our products. As the face of product in the US market, you'll lead efforts to embed a customer-first mindset across our organization, ensure regional needs shape our global roadmap, and bring clarity and momentum to the way we respond to market signals. This position holds end-to-end responsibility for ensuring the customer voice loudly and consistently guides our product decisions. You will lead the translation of insight into action - owning structured approaches for listening to users, surfacing market-relevant trends, and embedding a customer-first mindset into everything we build. You'll be the go-to product leader for regional teams, building scalable systems to listen, learn, and advocate for market-relevant innovation. Key Responsibilities Voice of the Customer Programs • Design and implement scalable VoC programs tailored to the US market, including: • Digital surveys • Focus groups • Customer advisory boards • Product feedback sessions • Build repeatable processes for gathering and synthesizing customer, prospect, and internal stakeholder feedback across segments. Customer-Centric Product Strategy • Own the role of customer advocate in product planning, ensuring customer needs—not assumptions—drive roadmap priorities. • Partner with product leaders to ensure insights inform investment decisions, backlog prioritization, and feature scoping. • Influence roadmap and GTM strategy by providing a clear picture of what customers in the US need, use, and value. Product Usage Insights • Use tools such as Pendo (or equivalent) to analyze product engagement across the US customer base. • Correlate usage data with customer sentiment to identify opportunities, friction points, and unmet needs. Cross-Functional Collaboration • Drive tight alignment between regional insights and global product direction. • Ensure the field and product teams are connected through ongoing information-sharing and feedback loops. • Collaborate with Product Ops, Engineering, Marketing, and Product Management to bring the voice of the US market to life in our solutions. Key Stakeholders & Partnerships Your two core stakeholder groups are: • US Regional GTM and Customer Success Teams • Collaborate to gather structured feedback across the full customer lifecycle • Build trusted relationships that ensure field perspectives flow directly into product thinking • Global Product Leaders and Segment Product Managers • Act as the insight partner they rely on for answering market-facing questions and validating assumptions • Ensure the US market is consistently represented in strategic planning Key Deliverables: First 12–18 Months • Voice of Customer Framework Established – Launch and operationalize a formal VoC program in the US, including surveys, focus groups, and a regular cadence of structured feedback. • Customer Advisory and Feedback Cadence in Place – Stand up US-based customer advisory boards or feedback groups aligned to key customer types and segments. • Product Usage Analytics Active – Deploy and maintain usage tracking tools (e.g., Pendo) to generate insight dashboards and behavior-based feedback loops. • US Market Insight Reporting Cadence Created – Establish a monthly or quarterly deliverable for US customer insight summaries to influence roadmap planning. • Strong Interlocks with Regional and Global Teams – Build consistent, trusted working rhythms with the US GTM team and global product managers. • Tangible Product Strategy Influence Demonstrated – Deliver at least 3 examples in the first year where US VoC input directly influenced product roadmap or feature decisions. • VoC Impact Metrics Defined and Baseline Established – Define key success measures and begin tracking baseline performance to assess the impact of VoC programs. • Market and Customer Intelligence Resources– Create insight repositories, reporting templates, interactive dashboards, communication toolkits, and training materials to enable product and commercial teams to consistently leverage market and customer intelligence. Qualifications • 4+ years of experience in product management, customer research, or customer success within a B2B SaaS or technology environment • Demonstrated success operationalizing voice of customer programs and influencing product teams • Experience using product analytics tools (e.g., Pendo, Mixpanel, Amplitude) to extract and communicate insights • Strong communication, facilitation, and storytelling skills • Proven ability to work cross-functionally across regional and global teams • Deep understanding of the US compliance, risk, or B2B enterprise market is preferred • A mindset grounded in curiosity, systems thinking Here are just a few of the great reasons you should join our team! • We are mission-focused and mission-driven to help bring worker home safe every Our training products and compliance platform help keep workers safe. • Work with a global team! We have colleagues and customers across North America and overseas. • Veriforce is a great place to work! Our leaders and teams cite culture as one of the top reasons this is a great place to • Veriforce provides • 100% paid employee medical and dental insurance • Monthly contributions to Health Savings Accounts • A 401(k) match that is immediately fully vested • Outstanding time off benefits • Paid time off for volunteer activities • Remote work All job offers will be contingent on successful completion of a drug screen and background check.

Own and execute the product strategy and roadmap for back-office systems including Salesforce, Zuora, and Microsoft Dynamics, incorporating AI/ML features to improve operational efficiency and business outcomes. | 5+ years product management experience with enterprise systems, strong Salesforce knowledge, experience delivering AI/ML capabilities, and excellent cross-functional communication skills. | Veriforce is the fastest-growing SaaS-technology and services company in the global supply chain risk management market. We help industry-leading companies create and maintain operating cultures and work environments that optimize safety, promote sustainability, and foster collaboration across a broad spectrum of internal and external stakeholders. What separates Veriforce from the rest is our people. We hire highly-intelligent, growth-minded individuals that team well and continuously look for new, better ways of solving business challenges. The Product Manager, Systems Applications will own the product strategy, roadmap, and performance of Veriforce’s back-office systems—primarily Salesforce, Zuora, and Microsoft Dynamics, along with other internal platforms critical to service delivery, customer support, and operational efficiency. This role ensures these systems are productized, scalable, and designed to enable global growth while reducing manual effort, improving data quality, and accelerating time-to-value for both internal teams and customers. The ideal candidate will blend product management expertise with a deep understanding of enterprise systems, AI- and ML-enabled workflows, business process optimization, and change management. They will partner closely with Product Operations, Engineering, Customer Success, Commercial teams, and regional stakeholders to deliver system enhancements and intelligent automation capabilities that directly impact business outcomes. Key Responsibilities Platform Strategy & Ownership Own the vision and roadmap for Salesforce, Zuora, and Microsoft Dynamics, and related internal platforms, ensuring alignment with Veriforce’s intelligent platform strategy. Incorporate AI/ML-powered features—such as predictive analytics, workflow automation, and intelligent recommendations—into platform design. Prioritize system enhancements that leverage AI to streamline onboarding, Sales, customer support, Service delivery, and internal workflows. Roadmap Development & Execution Define, manage, and communicate a roadmap for Salesforce, Zuora, and Microsoft Dynamics, and other systems applications, balancing quick wins with long-term platform evolution. Partner with Engineering, Admin, and Operations teams to design and deliver AI/ML-driven capabilities that reduce manual effort, improve accuracy, and accelerate decision-making. Ensure system designs are scalable, configurable, and integrated with other product and service delivery systems. Business Process & User Insight Serve as the voice of internal platform users, gathering insights from GTM, Customer Success, and operational teams. Identify opportunities to use AI/ML to automate repetitive tasks, improve reporting, and surface actionable insights. Partner with analytics teams to ensure system-generated data supports both operational needs and customer-facing intelligence. Cross-Functional Alignment & Change Management Collaborate with cross-functional teams to ensure AI-enabled system changes are adopted, understood, and effectively rolled out. Support training and enablement for new features, emphasizing the use of AI-powered tools. Work closely with the VP of Intelligent Platform Strategy to align internal platform enhancements with the company’s broader AI/automation initiatives. Performance Management & Reporting Define and monitor KPIs for AI-powered efficiency gains, system adoption, and operational impact. Use data and stakeholder feedback to iterate on roadmap priorities. Provide executive-level updates on system performance, roadmap progress, and measurable AI-driven outcomes. Key Outcomes (First 12–18 Months) Key Product owner responsible for designing the system migration, in partnership with Business stakeholders, from Dynamics to Salesforce for our contractor management migration into this ecosystem. Deliver and operationalize Salesforce, Zuora, and Microsoft Dynamics, enhancements that incorporate AI/ML to reduce manual effort and improve workflow efficiency. Implement automation workflows that leverage AI for faster cycle times and improved data quality. Launch AI-powered reporting and dashboards that enhance visibility into operational performance and customer metrics. Establish a scalable governance model for AI-enabled internal system changes. Define metrics and reporting for automation, ML, and platform scale initiatives Identify, evaluate, and integrate emerging AI and machine learning tools that enable the product team to work better, faster, and smarter — from discovery and design to launch and optimization. Qualifications 5+ years of product management experience, ideally in enterprise systems or back-office platform ownership (Salesforce experience strongly preferred). Experience in: Zuora and Microsoft Dynamics also helpful Proven success in delivering AI/ML-driven capabilities that improve efficiency, data quality, and business outcomes. Strong understanding of workflow design, automation, and intelligent system integration in a B2B SaaS environment. Experience with Salesforce administration or architecture (certification a plus). Skilled at translating business requirements into AI-powered technical solutions and managing complex stakeholder needs. Excellent cross-functional collaboration and communication skills, including with executive stakeholders. Experience in PE-backed, multi-product SaaS environments preferred. Here are just a few of the great reasons you should join our team! We are mission-focused and mission-driven to help bring worker home safe every Our training products and compliance platform help keep workers safe. Work with a global team! We have colleagues and customers across North America and overseas. Veriforce is a great place to work! Our leaders and teams cite culture as one of the top reasons this is a great place to Veriforce provides 100% paid employee medical and dental insurance Monthly contributions to Health Savings Accounts A 401(k) match that is immediately fully vested Outstanding time off benefits Paid time off for volunteer activities Remote work All job offers will be contingent on successful completion of a drug screen and background check.