Ventura Foods

Manage innovation projects and synthesize consumer insights to deliver food innovation solutions to customers. | Bachelor's degree and 3+ years experience in innovation, marketing, or sales with strong interpersonal and project management skills. | Employment Type: SalariedWork Arrangement: Remote Position Summary: As the Manager of Customer Success, you will play a strategic role in helping customers discover what's next in food and supporting them along their Food Innovation journey. Our Customer Success managers work at the intersection of consumer trends, culinary innovation, product development and commercialization.  You'll help our customers bring new ideas to life - from identifying growth opportunities to supporting the development of innovative menu solutions.  You'll collaborate with chefs, marketers, researchers, product development, supply chain and sales teams to turn insights into action and create meaningful business impact for our customers.Major Duties and Responsibilities: Innovation Service Delivery: Delivers Ventura Foods' innovation services with consistency, excellence and impact.  Partners with Culinary, Product Development, Marketing and Sales teams to identify emerging food trends, develop innovation concepts and deliver customer-ready solutions to drive growth. Creates experiences, supports brainstorms and ideations, which brings the message of food innovation and manufacturing expertise to life in innovative, memorable ways. Customer Account Management: Acts as the primary innovation contact for assigned customer accounts.  Builds and maintains strong customer partnerships, increases strategic relationships with the key customers through proactive & regular innovation content. Blends analytical skills and confidence working with consumer and industry data sources with a natural curiosity within the food and innovation space.  Enjoys working to uncover relevant consumer data that supports customer needs and discovers new opportunities and presents those opportunities in compelling ways. Project Management: Develops a strong understanding of product design, commercialization and the end-to-end innovation process to effectively guide customer opportunities from idea to reality.  Works closely with Product Development, Culinary, Marketing and Sales teams to understand what it takes to successfully develop, launch and scale innovative solutions.  Serves as an advocate for customer innovation projects, ensures concepts presented externally are grounded in operational feasibility and positioned for successful execution.  Drives alignment, tracks project progress and helps transform insights into ideas and real-world outcomes. Communication Skills: Delivers food innovation, consumer and menu trends content aligned with an annual calendar, provides value-added and impactful insights to a broad customer base. Can synthesize insights from multiple sources into clear, compelling and actionable recommendations that resonate with customers and inspire action. Demonstrates exceptional written, verbal and presentation skills with the ability to craft impactful narratives. Cultural Fit: Contributes in promoting a culture of creativity and continuous improvement. Builds trusted relationships with customers. Collaborate across functions (Culinary, Product Development, Category Marketing, Research, Digital Marketing, Commercialization and Sales) to deliver against the customer needs.  Works in a team environment, able to proactively bring stakeholders and cross-functional partners along. Education and Experience: Bachelor's degree in Business, Marketing, Communications, or a related field, is required. 3+ years of experience in innovation, marketing, customer marketing, category management or sales with innovation project experience, is required. Experience with customer facing activity and engagement, is required. Ability to travel up to 25%. MBA is a plus.  Experience working with national chain accounts, regional chain accounts, distributors, or food service operators is a bonus. Background in channel or insights driven marketing is nice to have. PMP certification would be good to have. Knowledge and Skills: Strong interpersonal, verbal, written and presentation communication skills, along with relationship-building abilities. Strong planning and organization, project management and time management skills. Loves food, demonstrated interest in foodservice, restaurant and/or retail product innovation. Must be proficient with Microsoft Office applications.  Comfortable working in fast paced, highly matrixed organizations. Strong problem-solving and analytical skills. Ability to work collaboratively in a remote environment. Why Join Us: Ventura Foods innovates and manufactures food solutions for foodservice and retail businesses.  We make exclusive products for the world's most iconic restaurants and retailers, we provide ready-to-go product solutions for professional kitchens, and we make consumer brands everyone knows and loves.  When you work for Ventura Foods, you get a strong foundation of training, a manager who cares about you and celebrates your success, a safe environment, and challenging work.  As part of our team, your future is limited only by how much you’re willing to push yourself to get there. We invest in your growth because you invest in ours.     Ventura Foods offers career growth opportunities as well as competitive compensation and benefits:​ Medical, Prescription, Dental, & Vision – coverage beginning on your 1st day for eligible employees ​Profit Sharing and 401(k) matching (after eligible criteria is met)​ Paid Vacation, Sick Time, and Holidays​ Employee Appreciation Events​ and Employee Assistance Programs Salary Base Range of $109,060.95 - $171,773.09* Annual bonus (based on the incentive program terms and conditions)   *The “base salary range” provided above is a good faith estimate of what we expect to pay for this position in the specified markets.  Ventura Foods reserves the right to pay outside of the given range based on a variety of factors including but not limited to: candidate skills and experience, complexity of the job, budgetary factors, and location/geography.  Ventura Foods conducts regular reviews of compensation ranges and therefore reserves the right to alter this range at any given time.     Our CultureOur Culture reflects our commitment to treating every employee with respect and creating an environment where people can do their best work. We rely on a variety of strengths, backgrounds, and experiences across our teams to help us innovate, grow, and deliver for our customers. By fostering a workplace that is supportive, collaborative, and grounded in integrity, we continue to attract strong talent and meet the high expectations of a rapidly evolving marketplace.   Ventura Foods is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.   Ventura Foods may use Artificial Intelligence (AI) assisted tools at certain stages of our hiring process, including identifying & sourcing candidates, reviewing applications and matched candidates on job boards and websites, and generating screening questions to help us work more efficiently and consistently. We regularly review our tools to promote fairness and reduce the risk of bias. However, while these tools support our process, every hiring decision is made by a real person on our team.  Applicants in the State of New York may request an alternative process by contacting us at VFaccessibility@rescocompany.com.

Lead and execute the operations learning strategy and manage all training programs for a multi-site manufacturing organization. | Requires 10+ years in L&D or related roles with 5+ years leading L&D teams in manufacturing or supply chain environments. | Employment Type: Salaried Work Arrangement: Remote Position Summary: The Director, Learning & Development (L&D) is responsible for designing, leading, and executing the Operations learning strategy for a multi‑site manufacturing organization and oversees all training programs, systems, and capability-building initiatives across a multi-site manufacturing network. This role is responsible for building and leading a high-performing L&D team responsible for compliance, program, and system training. This role ensures that leaders, frontline supervisors, and hourly employees have the skills, capabilities, and development pathways needed to demonstrate strong leadership and drive operational excellence, safety, quality, and continuous improvement. The Director partners closely with Manufacturing VP's, Plant Leaders, HR Business Partners, Safety, Quality, Operations, and Corporate HR Centers of Excellence to build a high‑performance learning culture that supports business growth, talent readiness, and workforce capability. Major Duties and Responsibilities: Learning Strategy & Governance • Develop and execute a comprehensive L&D strategy aligned to manufacturing operational priorities, including safety, quality, productivity, and leadership capability. • Establish governance for all training programs, including standards, documentation, certification requirements, and audit readiness. • Establish learning metrics, dashboards, and evaluation methods to measure impact and ROI. • Create and maintain Operations learning requirements, training matrices, and capability frameworks for all manufacturing roles. • Conduct regular learning needs assessments and develop training plans accordingly. Leadership & Team Management • Lead, coach, and develop a distributed L&D team supporting both corporate and plant-level learning needs. • Build team capability in instructional design, facilitation, technical training, LMS management and reporting, and change management. • Establish clear roles, responsibilities, and performance expectations for all L&D team members. • Create a culture of collaboration, accountability, and continuous improvement within the L&D function. • Provide ongoing coaching, career development, and succession planning for the L&D team. Training Program Ownership • Own the full lifecycle of all Operations training programs—from design and development to delivery, evaluation, and continuous improvement. • Oversee technical training programs including equipment operation, safety, GMPs, sanitation, quality systems, and standard work. Work in close collaboration with Corporate L&D on the development and execution of leadership development programs for Operations. • Ensure all training content is current, validated, and aligned with regulatory, customer, and internal requirements. • Build and maintain structured onboarding programs for hourly, supervisory, and professional roles. • Implement certification and re‑certification processes for critical roles (operators, maintenance, quality techs). • Partner with SMEs to develop job‑specific training, work instructions, and skill assessments. Training Systems & Technology Ownership • Serve as the owner of Operations Learning systems (i.e.- POKA, Alchemy, Vector), including configuration, governance, reporting, and user experience. • Ensure accurate training records, compliance tracking, and audit readiness. • Oversee the implementation and optimization of digital learning tools (e-learning, microlearning, VR/AR, mobile learning). • Develop dashboards and analytics to measure training effectiveness, completion rates, and capability gaps. • Standardize training documentation, templates, and digital workflows across all plants. Collaboration & Stakeholder Engagement: • Serve as a strategic advisor to Mfng VP's, Plant Managers, Trainin Managers, HRBPs, and functional leaders on learning effectiveness. • Build strong relationships across manufacturing sites to understand needs and ensure consistent execution. • Partner with HR, Safety, Quality, and Operations to integrate learning into business processes and performance systems. • Work in collaboration with Corporate L&D to ensure an aligned approach to L&D frameworks and programs. Education and Experience: Degree from accredited college or university with 10 years minimum experience working in an Operations capacity is preferred. In depth knowledge of company's manufacturing process is required. Management experience, including long and short-term planning and budgeting are required. Proficient presentation and public speaking skills, organizational and motivational skills are necessary, as is the ability to work autonomously. Knowledge and Skills: • Bachelor’s degree in HR, Learning & Development, Education, Business, or related field. • 10+ years of progressive experience in L&D, OD, or HR, with at least 5 years in a manufacturing, supply chain, or industrial environment. • 5+ years of experience leading a team of L&D professionals. • Demonstrated experience owning training programs and learning systems (LMS, e-learning platforms), preferably in a manufacturing environment. Why Join Us: Ventura Foods innovates and manufactures food solutions for foodservice and retail businesses. We make exclusive products for the world's most iconic restaurants and retailers, we provide ready-to-go product solutions for professional kitchens, and we make consumer brands everyone knows and loves. When you work for Ventura Foods, you get a strong foundation of training, a manager who cares about you and celebrates your success, a safe environment, and challenging work. As part of our team, your future is limited only by how much you’re willing to push yourself to get there. We invest in your growth because you invest in ours. Ventura Foods offers career growth opportunities as well as competitive compensation and benefits: • Medical, Prescription, Dental, & Vision – coverage beginning on your 1st day for eligible employees • Profit Sharing and 401(k) matching (after eligible criteria is met) • Paid Vacation, Sick Time, and Holidays • Employee Appreciation Events and Employee Assistance Programs • Salary Base Range of $140,707.00 - $186,893.70* • Annual bonus (based on the incentive program terms and conditions) • The “base salary range” provided above is a good faith estimate of what we expect to pay for this position in the specified markets. Ventura Foods reserves the right to pay outside of the given range based on a variety of factors including but not limited to: candidate skills and experience, complexity of the job, budgetary factors, and location/geography. Ventura Foods conducts regular reviews of compensation ranges and therefore reserves the right to alter this range at any given time. Diversity & Inclusion: Our commitment to a diverse and inclusive environment in which all employees are treated with respect is evident in our company culture and values. We believe that fostering an environment of inclusion and a focus on diversity across our organization is vital to attracting top talent, driving innovation, and meeting the high expectations of our customers in a rapidly evolving global marketplace. Ventura Foods is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.