Vector Solutions

Manage and grow existing partner accounts while developing new business opportunities in the insurance sector by selling safety and compliance SaaS solutions. | 4–8 years of B2B sales experience with proven track record selling into risk management or loss prevention groups at insurance companies, strong communication skills, and entrepreneurial mindset. | Enterprise Account Executive- Insurance Partnerships Remote Worker, GBR • B2B Sales Job Type Full-time Description Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector’s unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more. Our mission is to empower everyday heroes in the public, educational and commercial sectors to make safer, smarter, and better decisions. Vector Solutions is seeking a results-driven Sales Executive to join our Partnerships team. In this role, you will manage a small portfolio of existing partner accounts while also driving new business development through the acquisition of new accounts. This role will focus largely on selling into the insurance market; specifically selling Vector Solutions’ suite of safety & compliance tools/training to carriers, MGAs/MGUs, captives, risk pools, brokers, and any other insurance-adjacent accounts. Accordingly, experience selling software or services into the risk management and/or loss prevention groups of insurance companies is a must-have. This role requires creativity, resilience, and an entrepreneurial spirit as you’ll often be creating and cultivating new opportunities! What You'll Do: · Develop new business opportunities within the insurance sector (approx. 67% of role) · Manage and grow a portfolio of existing accounts (approx. 33% of role) · Drive new revenue streams by upselling existing customers · Leverage networking, prospecting, and cold calling to build a healthy pipeline · Deliver effective sales presentations, web-based product demonstrations, and manage contract negotiations · Achieve or exceed sales goals as set by management · Navigate long sales cycles (3–18 months on average) with persistence and follow-up · Maintain accurate records and forecasting in CRM systems · Work independently while collaborating across internal teams to drive results Requirements · Entrepreneurial mindset with ability to create and develop new markets · Proven B2B sales track record with consistent quota attainment and a stable work history · Specific track record selling into risk management/loss prevention groups at Insurance companies · Experience with outbound prospecting and cold calling · Strong written and verbal communication skills with ability to present to high-level decision-makers · Teachable and adaptable, with a growth-oriented mindset · Bachelor’s degree in Sales, Business Administration, or related field preferred · 4–8 years of B2B sales experience required · Familiarity with CRM software preferred · Industry knowledge or experience in insurance and/or risk management What You Can Expect: • Friendly, open, and casual work environment • Comprehensive benefits package effective the first of the month after hire • Matching 401(k) retirement plan • Healthy work-life balance with flexible work arrangements and generous time off • Generous referral incentive program • Tuition Reimbursement Program • Pet Insurance • OnePass Gym/Wellness Discount Program • Calm Health-Employee Membership • Company social events • Employee Resource Groups • Philanthropic opportunities What We Value: • Teamwork - Above all, we’re a team. We give and value feedback. We support each other, respect each other and work together to accomplish our common goals and serve our customers. Once we make decisions, we align behind them as a team. • Customers First - Our customers’ success is our success. They are why we are here. We work to earn the trust of our customers and always deliver on our commitments. • Make a Difference - It’s not a job, it’s a calling. We have passion for our mission, for our customers, for our work, and for sharing a fulfilling experience with our fellow team members. • Inclusiveness - Uniqueness is powerful. We support an environment of respect, belonging, and community that promotes a variety of perspectives and crucial conversations, leading to better outcomes. • Act Now - We act with urgency. The best time to get something important done is now. We don’t wait and let perfection be the enemy of good. • Curiosity - We love a good challenge. We’re scrappy, we stretch ourselves to be the best, ask questions, learn from our mistakes, and are dedicated to continually improving and growing. • Ownership - We own the outcome and don’t pass the buck. The score matters. We hold ourselves and each other accountable. We treat company resources like they are our own. Vector Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender, race, color, religion, national origin, age, pregnancy, disability, genetic information, or status as a protected veteran.

Manage a large customer territory to drive retention and expansion through consultative guidance, proactive communication, and cross-functional collaboration. | 5-7 years in customer-facing roles with relationship management, bachelor's degree, proficiency in CRM and Microsoft Office, excellent communication, and ability to work independently. | Description Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector’s unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more. Our mission is to empower everyday heroes in the public, educational and commercial sectors to make safer, smarter, and better decisions This role is responsible for cultivating and maintaining strong customer relationships, ultimately ensuring that all client needs are met, resulting in strong satisfaction with our web-based programs. The Customer Success Manager oversees a larger territory focusing on implementation, customer engagement and proactive communication, while also participating in shared team responsibilities. We are recruiting for a Customer Success Manager to join our Public Sector team. This role is responsible for cultivating and maintaining strong customer relationships, delivering value through consultative guidance, and ultimately ensuring that all client needs are met, resulting in strong customer engagement and satisfaction. The Customer Success Manager oversees a larger territory focusing on customer engagement and proactive communication, while also participating in shared team responsibilities. Team members in this role are exceptional communicators, solution-focused, and creative problem solvers. They have a demonstrated ability to work independently, in addition to collaborating with other team members and cross-functional committees. Customer Success Managers have an expert understanding of our product offerings, our clientele, and our internal processes. What You'll Do • Drive retention and expansion of customers in your book of business by strategically and tactically advising customers to ensure platform adoption. • Serve as primary contact for all accounts in your book of business. • Conduct regular business reviews to measure and achieve success against customer goals. • Proactively communicate platform updates, best practices, and progress against open issues to your book of business. • Work cross-functionally and with customers to ensure state law requirements are met through products and trainings. • Identify and escalate major product issues, client concerns, and retention risks. • Host best practices webinars and office hours on a rotating schedule. • Participate in the User Acceptance Testing as requested by senior leadership. • In tandem with your platform team, work to maintain a helpful and up-to-date knowledge center by identifying needs and creating and updating articles. • Contribute to team projects as directed by leadership. • Serve as point of escalation for customer care issues. • Thoroughly understand your product, including independently providing demonstrations to customers. • Identify, document, and resolve issues that occur including assisting junior team members with problem solving. • Lead your platform team of Customer Success Manager colleagues in prioritizing open customer issues, ensuring clear documentation of those issues for visibility to the wider team. • Actively participate cross-functionally to prioritize product issues based on maximizing retention of the broader customer base, including articulating solutions that capture synergies to address needs of multiple customers. • Work as a liaison between your book of business, your platform’s broader customer base, and internal technical teams to drive action that directly contributes to customer satisfaction, retention, and upsell • In response to new product releases, lead the development and deployment of customer-facing documentation, release communication, and how-to knowledge to ensure successful adoption of new features. • Drive the improvement or new development of practices that improve customer awareness and utilization of Vector’s platforms. • Other duties as assigned. Requirements • 5-7 years’ experience in a customer-facing, service-oriented position focusing on relationship management. • Bachelor’s degree in a related field • Knowledge of risk pools and partnerships is preferred. • Experience with Public sector, including Fire and Law Enforcement. • Ability to manage projects with complex, larger organizations. • Knowledge of state specific laws related to products, training requirements, and compliance. • Ability to perform in a self-managed environment. • Excellent interpersonal skills needed to develop strong business relationships with clients. • Proficient in Microsoft Offices suite (Excel, Word, PowerPoint, Office), CRM (Salesforce), and the ability to learn additional software. • Confidence presenting new ideas to clients and high-level executives. • Outstanding customer skills, attention to detail, and expertise in resolving customer issues quickly. • Excellent communication skills verbally and written in addition to presentation skills. • Strong work ethic and ability to work independently with minimal supervision. • Excellent organizational skills. • Ability to adapt to new conditions, assignments, and deadlines. • Excellent time management, goal setting and prioritization capability. • Thrives working in a fast-paced, team environment. • Continual development of the Vector Leadership Competencies. • Ability to travel up to 10% What You Can Expect From Us • Friendly, open, and casual work environment (ditch the suit & tie) • Comprehensive, quality benefits package effective first of the month following your date of hire • Matching 401(k) retirement plan • Healthy work-life balance with flexible work arrangements and generous time off • Educational assistance available for all employees • Generous referral incentive program • Company social events • Philanthropic opportunities What We Value • Teamwork - Above all, we’re a team. We give and value feedback. We support each other, respect each other and work together to accomplish our common goals and serve our customers. Once we make decisions, we align behind them as a team. • Customers First - Our customers’ success is our success. They are why we are here. We work to earn the trust of our customers and always deliver on our commitments. • Make a Difference - It’s not a job, it’s a calling. We have passion for our mission, for our customers, for our work, and for sharing a fulfilling experience with our fellow team members. • Inclusiveness - Uniqueness is powerful. We support an environment of respect, belonging, and community that promotes a variety of perspectives and crucial conversations, leading to better outcomes. • Act Now - We act with urgency. The best time to get something important done is now. We don’t wait and let perfection be the enemy of good. • Curiosity - We love a good challenge. We’re scrappy, we stretch ourselves to be the best, ask questions, learn from our mistakes, and are dedicated to continually improving and growing. • Ownership - We own the outcome and don’t pass the buck. The score matters. We hold ourselves and each other accountable. We treat company resources like they are our own. Vector Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender, race, color, religion, national origin, age, pregnancy, disability, genetic information, or status as a protected veteran.