VCA Animal Hospitals

Providing excellent customer service, managing appointments, handling inquiries, and maintaining records in a veterinary clinic setting. | High school diploma or GED, excellent communication skills, compassion, proficiency in Microsoft Office, willingness to work non-traditional hours, physical ability to lift up to 40 lbs. | VCA Loomis Basin Veterinary Clinic is looking for a full-time Client Service Representative to join our team. The ideal candidate will be compassionate, able to connect with people, and reliable. Previous experience in a veterinary hospital is a bonus! VCA Loomis Basin is a 24/7 emergency, specialty and general practice hospital. Our specialties include Oncology, Internal Medicine, Cardiology, Radiography, Critical Care, and Specialty Surgery. As a 24/7 hospital, we are looking for someone who can provide excellent customer service when owners are in distress and able to approach situations with a listening ear and empathy. VCA Loomis Basin is a quirky group of people who genuinely enjoy caring for our patients. We strive to create a workplace that is fun, safe, and rewarding. Our goals are that our associates feel seen and heard and that our clients leave feeling they received the best care for their furry family members. ESSENTIAL FUNCTIONS: • Greeting visitors • Answering telephones • Scheduling and confirming appointments • Placing outbound calls for follow-ups and reaching out to prospective clients • Presenting and explaining fees, including processing payments • Answering questions regarding services and cost • Managing medical records, charts, reports and correspondence QUALIFICATIONS: • High School Diploma/GED or equivalent • Excellent listening and communication skills • Compassion for pets and people—as well as awareness and understanding of others’ reactions • Proven decision-making skills to choose the most appropriate course of action • The ability to integrate new information into problem-solving • Proficiency in Microsoft Office • Willingness to work non-traditional hours, including nights, weekends and holidays • The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts, mental health resources, and more! We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com Compensation is negotiable based on education, experience and other relevant credentials. The pay range for this position is $19 to $25 per hour. If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Provide excellent customer service by greeting clients, scheduling appointments, processing payments, managing records, and maintaining a clean hospital environment. | Prior customer service experience, positive attitude, friendly demeanor towards animals and people, detail-oriented, ability to multitask, and understanding of high-quality customer service. | Client Service Representative Are you a compassionate and enthusiastic "service extraordinaire" looking to join a veterinary team? At VCA Palo Alto Animal Hospital, we strive to excel at our mission statement: your pet's health is our top priority and excellent service is our goal. With every opportunity, we aim to exceed each pet owner's expectations, and that starts with you! We are looking for a personable yet highly professional Client Service Representative to join our team in delivering our mission to our clients and their pets. Candidates must be a reliable self-starter and motivated by a challenging, fast-paced environment. Strong candidates will have prior customer service experience, a positive attitude, a friendly demeanor towards both animals and people, will be detail-oriented, have the ability to multi-task and can demonstrate the important and understanding of high quality customer service. As the face of VCA Palo Alto Animal Hospital, our Client Service Representative (CSR) sets the tone for our practice as we build and maintain each pet owner's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for multiple facets of client communication: • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. • Scheduling and confirming appointments. • Placing outbound calls for follow-ups and reaching out to prospective clients. • Presenting and explaining fees, including processing payments. • Recommending, selecting, and obtaining products and services, including prescriptions. • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). • Managing medical records, charts, reports and correspondence. • Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside. VCA Animal Hospitals offers a competitive compensation and benefits package including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training. Compensation is negotiable based on education, experience, and other relevant credentials. The pay range for this position is $21 to $24 / hour If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Providing customer service, scheduling, payment processing, and managing client interactions in a veterinary setting. | High school diploma or equivalent, good communication skills, comfort handling animals, and customer service experience. | VCA Forest South Animal Hospital is looking to expand its team with a Client Service Representative! Schedule: Part-time opportunities are available, with flexible shift schedules. Future full-time opportunities to the right candidate. Compensation: $16-$18/hr and is determined by skill set and years of experience in the field. Location: 21000 Olympian Way, Olympia Fields, IL, 60461 What Makes VCA Forest South Animal Hospital Unique:  We strive to exceed expectations with every interaction we have with our valued clients and beloved patients, to treat them as we would each other and our family. We are passionate about supporting our associates and are committed to your personal career development by creating an inclusive work environment. Qualifications: • Previous experience in a veterinary setting a plus • Excellent communication and teamwork skills • Comfortable handling dogs and cats of all sizes and temperaments • High school diploma or equivalent required • What You'll Do (Day-to-Day Responsibilities): • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. • Scheduling and confirming appointments. • Placing outbound calls for follow-ups and reaching out to prospective clients. • Presenting and explaining fees, including processing payments. • Recommending, selecting, and obtaining products and services, including prescriptions. • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). • Managing medical records, charts, reports and correspondence. • Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside. Why Join the VCA South Forest Team Below are some of the many benefits of joining the team! • Access to the people and financial resources of a large veterinary community • Leadership opportunities • Career development programs • Opportunities to give back through strong Shelter partnerships and VCA Charities • Free wellness subscriptions (Head Space and Lyra Health ) • Referral bonuses • Competitive wage • Medical, dental & vision insurance • Life, long and short term disability insurance • Paid parental leave • Paid vacation and sick time • 401(k) • Pet care discount Ready to build a career where compassion and collaboration are at the heart of what you do? Apply today and help us shape the future of veterinary care—one patient at a time. If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Assist veterinarians with exams, treatments, anesthesia, diagnostics, and patient care in a veterinary hospital setting. | Must be a Certified Veterinary Technician with skills in anesthesia, diagnostics, patient care, and veterinary procedures. | VCA Worth Animal Hospital is growing its team and seeking a Certified Veterinary Technician! Location: 7727 W 111th St, Palos Hills, IL 60465 Schedule: Full-Time 4/10s with rotating Saturdays. Not looking for full-time? we are happy to chat with you about part-time opps! Compensation: $ 18 - $ 23 / hr and starting range is determined by license, skill set, and years of experience in the field. Overall Responsibility: Our goal is to offer caring veterinary services that promote the well-being and happiness of our animal patients. We achieve this by relying on our committed and compassionate team, who are dependable, adaptable, detail-oriented, and skilled at multitasking. Our Certified Veterinary Technicians are dedicated to providing compassionate care to all of our patients. • Assist doctors with exams, treatments and procedures. • Venipuncture and IVC placementAdminister SQ fluids, medications, etc. • Work in conjunction with all technical staff across the hospital to ensure hospitalized patients are receiving the best possible care and communicating frequently with the team. • Recognize subtle change in clinical status. • Discharge instructions with clients. • Complete estimates, basic record keeping. • Inducing, maintaining, and monitoring anesthesia for procedures. • Recovering patients from anesthesia. • Performing nursing care of all patients. • Utilize monitoring equipment and recognize trends. • Dentistry and dental radiographs. • Pharmacy. • Processing laboratory samples in-house and preparing laboratory samples for outside labs. • Diagnostic Imaging. . Benefits of Joining VCA Worth Animal Hospital: VCA offers a comprehensive benefits package to support the health, well-being, and professional development of its associates. Key benefits include: • Mental Health: Access to the Lyra mental health platform, including up to 12 therapy sessions per year, guided self-care, and meditation resources. • Full Healthcare: Comprehensive medical, dental, and vision insurance with HSA/FSA options, as well as fertility benefits. • Paid Time Off: Paid vacation, sick, parental, and bereavement leave. • Financial Support: 100% employer-paid short-term and long- • Protection: Access to the Better Together Fund for crisis support in qualifying situations. • Perks: Rabies prophylaxis vaccine and titer testing. • Education: Continuing Education (CE) allowance for veterinarians and credentialed veterinary technicians, along with access to WOOF University®, which includes RACE-approved courses. • Latest Tech & Innovation: Opportunities to work with the latest technology and programs that encourage innovation and creativity, such as VCA Next. • Sponsorships: Penn Foster and VTNE test prep sponsorships, as well as VTNE prep courses. • Discounts: Discounted Low-Stress Handling, Fear Free, and AAFP Cat-Friendly certifications, along with VETGirl and VIN subscriptions. • Freebies: Free NAVTA membership and a free subscription to Plumb’s. • Programs: Leadership development and mentorship programs. • Retirement: 401(k) retirement savings plan with increasing employer contribution. • Full Coverage: 100% employer-paid professional liability coverage and life insurance coverage equal to one year’s salary. • Pet Care Perks: Generous pet care discounts and VIP programs. • Transfer Opportunities: Nationwide hospital transfer opportunities. Apply today! If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Providing exceptional customer service, managing appointments, and supporting veterinary staff. | Previous customer service or veterinary experience preferred, strong communication skills, ability to multitask, proficiency with scheduling software, passion for animals. | Full-Time Client Service Representative (CSR) at VCA Advanced Veterinary Care Center! Job Summary: We are seeking a dedicated and friendly Client Service Representative (CSR) to join our front desk team! As a CSR, you will be the first point of contact for clients and their pets, ensuring a welcoming and positive experience. Your role is essential in supporting our veterinary team by managing appointments, client communication, and administrative tasks. Key Responsibilities: • Provide exceptional customer service in person, over the phone, and via email. • Schedule appointments, manage patient check-ins/check-outs, and process payments. • Educate clients on hospital services, wellness plans, and pet care. • Maintain accurate patient records and handle administrative tasks efficiently. • Assist in handling client concerns with professionalism and empathy. • Work collaboratively with veterinary teams to ensure smooth hospital operations. Qualifications & Skills: • Previous experience in a customer service or veterinary setting preferred. • Strong communication and interpersonal skills. • Ability to multitask in a fast-paced environment. • Proficiency with computer systems and scheduling software. • Passion for animals and a commitment to client education. • Requirements: Excellent oral and written communication skills. Schedule: Full-time position for Day shift. 5 x 8 hour days and rotating weekends. Benefits of joining the VCA Team! • Access to the people and financial resources of a large veterinary community • Leadership opportunities • Career development programs • Opportunities to give back through strong Shelter partnerships and VCA Charities • Tuition support and sponsorships • Free mental wellness subscriptions • Referral bonuses • Competitive wage • Medical, dental & vision insurance • Life, long and short term disability insurance included • Paid parental leave • Paid vacation and sick time • 401(k) with corporate match Apply now! If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Recruit and build relationships with candidates, manage the full hiring process, and support recruiting events. | At least 2 years of recruiting experience, proficiency with sourcing tools, and a bachelor's degree or equivalent. | VCA, Inc. is searching for our next Recruiter to join our Talent Acquisition team. The position will be responsible for recruiting early career veterinarians and externs for our VCA hospitals. Job duties will combine full lifecycle recruiting and travel to recruiting events including veterinary school campus visits, and conferences. Partnership with hospital, regional, and group leadership is essential to provide a seamless recruiting experience for candidates. This position is expected to work remotely. The ideal candidate will have had experience recruiting for the veterinary field, physicians or other high touch type positions. Within the first 90 days you’ll be asked to connect with hospitals in the high priority regions to start building relationships with hospital managers, Medical Directors, Regional Operations Directors (RODs), and other field leadership personnel. You’ll be expected to use your experience to build a network of veterinary contacts to fill your positions. Recruiting in the veterinary industry is extremely challenging. The ability to communicate effectively with candidates and hiring managers will be crucial. Our hospital field teams are very active partners in the recruiting process and maintaining and nurturing those relationships will be vital. We have an excellent recruiting process to move your candidates through the pipeline efficiently. You’ll also have access to some of the best recruiting tools available and you’ll be supported by a team of other General Practice Recruiters, Specialty Recruiters, Sourcers, and other recruiting team members. Ideal Candidate will reside in any of the following loations: • New Jersey, Pennyslvania, New York or Virginia QUALIFICATIONS (EDUCATION & EXPERIENCE): • Bachelor’s Degree or equivalent combination of education, training and experience. • At least 2 years of recruiting experience. • Ability to demonstrate experience with various sourcing tools and technologies. PREFERENCES: • Physician sourcing/recruiting experience in the Veterinary or Human Healthcare industries. • Experience with Workday Recruiter ATS. • Expert level experience with Linked-In Recruiter, database mining, Boolean search strings, cold calling, and targeted passive candidate sourcing. ESSENTIAL DUTIES & RESPONSIBILITIES: • Expected travel 60-75% • Utilize knowledge of multiple recruiting resources and advanced sourcing techniques to identify talent. • Source passive talent through referrals, networking, internet searches, cold calling, etc. • Maintain accurate and thorough documentation within the companys ATS. • Screen applicants for qualifications, availability, interest level, relocation needs, etc. • Support externships and student summer job candidates and student programs. • Attend and support both internal and external recruiting events. • Manage candidate and hiring manager expectations throughout the recruiting process. • Maintains networking contacts for sourcing/recruiting future applicants. • Responds to inquiries from the general public and prospective applicants regarding job opportunities and qualifications. • Promotes Employee Referral Program. • Performs additional duties as assigned. BENEFITS: • Remote-based position with a home office • Up to 100% Pet Care Discount for your pets • Paid Parental, Vacation, and Sick Leave • 401k with Match – vested after 2 Years • Health, Dental, Vision with HSA/FSA • Innovative NEW program focused on the overall well-being of our Associates ABOUT THE COMPANY: VCA Inc. (A division of Mars Pet Healthcare) is the leading provider of pet health care services in the country with a nationwide clinical laboratory system and over 800 free-standing animal hospitals. VCA has an excellent reputation in the pet health care industry caring for approximately five million animals annually. VCA has achieved this position by acquiring and managing high quality veterinary practices, providing preeminent diagnostic laboratory services for animal hospitals across the country and supplying diagnostic imaging equipment to the veterinary industry. For further information, visit: www.vca.com. Additional Information: Compensation is negotiable based on education, experience, and other relevant credentials. The US base salary range for this full-time position is $90,000 - $119,000. Our salaries are determined by role, level, and location. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only. If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

Perform triage, assist veterinarians with emergency care, administer medications, monitor ICU patients, operate diagnostic equipment, and collaborate with the healthcare team. | Minimum 2 years veterinary technician experience with proficiency in triage, restraint, venipuncture, IVC placement, radiology, and lab work in a fast-paced environment. | VCA Arboretum View Animal Hospital is seeking a passionate and dedicated Veterinary Technician to join our dynamic Emergency and Critical Care Day team. Compensation: $20 - 34 / hour The starting range for technicians is determined by license, skill set, and years of experience in the field. Financial growth opportunities available. Shift: Full-time opportunities, Day schedule (1st shift) consists of three 13-hour shifts per week, from 7:00 a.m. to 8:00 p.m. • Not interested in 1st shift, we’d be happy to chat with you about our 2nd and 3rd shift opportunities. Key Responsibilities: Triage: Perform an initial assessment to evaluate the patient's condition quickly. This includes checking vital signs, assessing for obvious injuries or distress, and gathering information from the pet owner about the situation. Assist Doctors: Collaborate closely with veterinarians to assist in exams, treatments, and medical procedures for emergency cases. Venipuncture and IVC Placement: Proficiently perform venipuncture, intravenous catheter placement, and grow your advanced vascular access techniques Medication Administration: Safely and accurately administer fluids, medications, and other treatments as prescribed by veterinarians. Team Collaboration: Work in conjunction with all technical staff across the hospital to ensure hospitalized patients receive optimal care. Maintain open communication with the healthcare team. Nursing Care in the Intensive Care Unit (ICU): Vigilantly monitor hospitalized patients, identifying subtle changes in their clinical status. Participate in departmental rounds and manage the maintenance of urinary catheters, nasogasrtic tubes, chest and abdominal tubes, as well as nasal oxygen tubes. Client Education: Provide clear and concise discharge instructions to clients, ensuring they understand the care their furry family member requires after leaving the hospital. Diagnostic Imaging: Operate diagnostic imaging equipment and assist in capturing radiographs and other diagnostic images. Laboratory Procedures: Run diagnostics, correlate results with the clinical presentation of the patient and notify Veterinarian of results. Blood Transfusion Therapy: Including collection, administration, and transfusion reactions. Administering Oxygen: Flow-by Oxygen, Nasal Oxygen Cannula, or Oxygen Cage. Plus More! About Us: VCA Arboretum View Animal Hospital is a well-established, state-of-the-art facility, providing comprehensive medical care to our beloved pets. We are proud to be an AAHA-accredited, multi-specialty hospital, with a strong focus on delivering the highest quality of care to our patients and outstanding customer service to our clients. Benefits of joining the VCA Arboretum View Animal Hospital Team! • Access to the people and financial resources of a large veterinary community • Leadership opportunities and Career Development Programs • Opportunities to give back through strong Shelter partnerships and VCA Charities • CE allowance, Vet Tech license reimbursement, and NAVTA membership • Free mental wellness subscriptions (Head Space and 12 Lyra Health Sessions) • Referral bonuses • Medical, dental & vision insurance for you and your family • Life, long and short-term disability insurance included • Paid parental leave • Paid vacation (2 weeks in 1st year for CVTs), sick time, and holiday pay • 401(k) with corporate match • Pet care discounts (40-100%) • Associate-led equity, inclusion, and diversity groups • Free Continuing Education through our online WoofU • Associate discounts on major cell phone carriers, car rentals, entertainment, and more! • Plus so much more! Location: 2551 Warrenville Road, Downers Grove, IL, 60515 Join Our Team: If you are passionate about emergency and critical care, thrive in a fast-paced environment, and are excited about being part of a growing team, we would love to hear from you! New Veterinary Technician Grads are encouraged to apply! Apply Today! Qualifications for Day ER Veterinary Technician: • Minimum 2 years of veterinary technician experience • Proficient in triage, restraint, venipuncture, IVC placement, radiology, and in-house lab work • Ability to multitask and work in a fast-paced, high-volume environment If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Provide customer service by greeting visitors, answering phones, scheduling appointments, processing payments, educating clients on pet care, managing medical records, and maintaining hospital cleanliness. | Strong customer service and communication skills, ability to manage scheduling and payments, willingness to learn veterinary-specific knowledge, and capability to maintain a clean and organized work environment. | Client Service Representative VCA Algiers Animal Hospital is seeking an experienced client service representative to join our team! We are willing to consider and train the right candidate if there is no veterinary experience. About Us We are a well stablished, multi-doctor practice located on the West Bank of New Orleans. Our team is a group that values collaboration, compassion and exceptional patient care. We focus on celebrating team successes with a strong sense of camaraderie and shared purpose. If you are looking for a role where you can make a real difference in the lives of pets and their owners, all while working in a supportive, family-like/friendly environment, we'd love to hear from you! We are open Monday through Friday 7:30am- 6pm. Saturdays 7:00am -2:00pm, closed Sundays and major holidays. Check out our website: https://vcahospitals.com/algiers Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivotal for the hospital operations and is responsible for: • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. • Scheduling and confirming appointments. • Placing outbound calls for follow-ups and reaching out to prospective clients. • Presenting and explaining fees, including processing payments. • Recommending, selecting, and obtaining products and services, including prescriptions. • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, and flea & tick control). • Managing medical records, charts, reports and correspondence. • Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside. We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more! If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Manage and optimize P&O technology infrastructure, data management, and reporting to support organizational goals and decision-making. | 5+ years in HR technology or related systems management with strong stakeholder management and vendor experience. | VCA is looking a Manager of P&O Systems & Reporting will oversee and optimize the People & Organization technology infrastructure, data management and reporting functions for VCA. The Manager will develop, implement, manage and maintain analytics and reporting functions ensuring that P&O data is accessible, actionable and aligned with organizational goals. The Manager will work closely with stakeholders including People & Organization, Sr. Leadership Team, Mars Veterinary Health and others to support decision making through strategic data insights and reporting. Key Responsibilities • Develop and implement the strategy for P&O systems (ATS, LMS, etc.) • Manage system configuration, upgrades, and integrations • Partner with IT and vendors for system security and compliance • Lead change management for system updates and enhancements • Maintain data governance, user access, and system integrity standards • Collaborate with data and analytics teams across Mars Veterinary Health • Act as a liaison between P&O, IT, Finance, and other teams • Support HR Business Partners in improving data literacy and self-service reporting • Identify opportunities to improve processes, automate workflows, and increase efficiency Qualifications & Experience • Bachelor’s degree in human resources, business, or a related field • 5+ years of experience in HR technology, systems management, project management, data analytics, or reporting • Background in managing HR vendors and system integrations (preferred) • Strong ability to lead and influence without direct authority • Proven stakeholder management skills Additional Information Compensation is negotiable based on education, experience, and other relevant credentials. The US base salary range for this full-time position is $110,000-$125,000. Our salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only. If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Provide excellent customer service by greeting clients, scheduling appointments, handling payments, managing records, and maintaining hospital cleanliness. | Experience in customer service, appointment scheduling, payment handling, client communication, and ability to maintain a clean and organized work environment. | Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. • Scheduling and confirming appointments. • Placing outbound calls for follow-ups and reaching out to prospective clients. • Presenting and explaining fees, including processing payments. • Recommending, selecting, and obtaining products and services, including prescriptions. • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heart worm prevention, housebreaking, and flea & tick control). • Managing medical records, charts, reports and correspondence. • Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside. VCA Animal Hospitals offers a competitive compensation and benefits package including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training. Compensation is negotiable based on education, experience and other relevant credentials. The pay range for this position is $17.50 to $22 per hour. If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Oversee day-to-day client service operations, supervise and train staff, manage front office functions, resolve client complaints, and assist hospital management. | Requires at least 2 years supervisory experience, strong client service and communication skills, intermediate to expert computer skills, and ability to work flexible schedules including weekends and holidays. | We are seeking a highly experienced Client Service Professional to join our leadership team as Client Service Supervisor at VCA Worth Animal Hospital located in Palos Hills, IL. Under direction from the Hospital Manager, the Client Service Supervisor performs a wide range of difficult-to-complex administrative activities related to quality patient care, excellent client service, management of finances and accounting, marketing and promotion of services, staffing and human resources, and discretionary activities that serve to support effective business operations. Applicant must be a reliable self-starter, motivated by a challenging, fast-paced environment. Strong candidates will have supervisory experience, a positive attitude, a friendly demeanor towards both animals and people, will be detail oriented, have the ability to multi-task and can demonstrate the importance and understanding of high-quality customer service.   Skills and Qualifications •     Excellent knowledge of client service and communication center operations. •     Strong organizational skills. •     Strong client relations and interpersonal skills. •     Intermediate to expert computer skills. •     Excellent oral and written communication skills. •     Strong supervisory skills. •     Self-starter and team player. •     Strong client service background. •     Ability to lift up to 40 pounds. •     2 years of supervisory experience required. •     2 years of experience in the veterinary field preferred but not required. •     The schedule for this position will be based on the needs of the business. Supervisor will have a flexible schedule to ensure coverage which include days, weekends and some holidays.   Job Responsibilities •     Responsible for the day-to-day client service areas of the front office and internally with departmental relations. This includes interviewing, training, coaching, developing, mentoring and corrective action as appropriate. •     Direct on-the-job training to develop employee skill sets, advise employees of performance requirements with the standards of client service for the organization. •     Assist Hospital Manager with day to day operations. •     Resolve informal client complaints, maintain and report on these issues to the hospital manager. •     Responsible for the efficient day-to-day running of the front office to include enforcement of policies, procedures and protocols. •     Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the hospital manager. •     Make decisions on behalf of the department utilizing good judgment, which demonstrates the best interest of the hospital and the clients. •     Coach employees and direct reports. •     Assist in the development and delivery of employee evaluations for the front desk with hospital manager. •     Assist in the development, implementation and maintenance of reporting tools and queries needed to manage the business. •     Handle communication of financial information to clients and doctors. •     Act as a liaison between front office and other department supervisors. We offer competitive compensation starting from $19.00 - $21.00 per hour and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more! Some of the benefits we offer: •     Access to the people and financial resources of a large veterinary community. •     Growth & leadership opportunities. •     Career development programs. •     Medical, dental & vision insurance. •     Generous hospital pet discounts and product discounts (for up to 4 pets!). •     Employer-paid life, long- and short-term disability insurance. •     Paid vacation and sick time. •     Paid parental leave. •     401(k). •     HSA / FSA. •     Free mental health resources and wellness subscriptions (Headspace, Lyra). •     Free exercise therapy program app download and membership (Hinge Health). •     Referral bonuses. •     Opportunities to give back through strong Shelter partnerships and VCA Charities. The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com This opening is only being offered to current associates of VCA at this time. If interested in applying for this position, please email resume directly to cheryl.mcknight@vca.com with the subject line "CSR Supervisor Application." If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Lead and optimize talent acquisition processes, manage recruitment marketing and employer branding, drive workforce planning, oversee data analytics and reporting, and manage cross-functional projects to improve recruitment operations. | Bachelor’s degree or equivalent experience, 5+ years in talent acquisition or recruiting operations, 2+ years in people leadership, project management and process improvement skills, proficiency with Workday, Phenom, LinkedIn Recruiter, and MS Office. | Join VCA Animal Hospital as a Senior Manager of Talent Acquisition Operations and play a pivotal role in transforming our recruitment infrastructure to support scalable, efficient, and high-impact hiring across the organization. In this leadership position, you will optimize Talent Acquisition workflows, leverage advanced systems like Phenom, WorkDay, and LinkedIn, and develop innovative recruitment marketing strategies to attract top talent. You will collaborate closely with cross-functional teams—including IT, People Services, MVH BUSCI, and external partners—to identify opportunities for process improvements, automation, and enhanced recruitment capabilities. Your expertise in data and analytics will drive insights that inform strategic decisions, while your leadership in project management will ensure successful implementation of initiatives that elevate our recruitment efforts. This is a unique opportunity to influence talent acquisition at a global level, supporting our mission to build a high-performing, diverse workforce Calibration. Key Responsibilities Operational Strategy & Process Optimization Map, analyze, and redesign end-to-end TA processes for efficiency and candidate experience Identify opportunities for automation, standardization, and process improvement Partner with cross-functional teams (People Services, IT, Compliance, MVH BUSCI, Business Unit TA teams) for process alignment and risk mitigation Workforce Planning Enablement Collaborate with HR Business Partners, Finance, and business leaders for workforce planning Contribute to workforce planning tools, data, and frameworks for strategic hiring Drive annual and quarterly planning cycles to align talent needs with business growth Recruitment Marketing & Employer Brand Activation Develop and deploy recruitment marketing campaigns and employer brand initiatives Optimize use of job boards, social media, and digital platforms to grow candidate pipeline Ensure a consistent and compelling employer brand across all candidate touchpoints Data & Insights Oversee dashboards and reporting tools for recruiting activity, KPIs, and process adherence Translate data into actionable insights for decision-making and continuous improvement Project Management Lead cross-functional projects to improve TA processes, systems, and programs Drive adoption and change management for new processes and technologies Monitor and report project status to leadership, highlighting progress and challenges Evaluate project outcomes for improvement and future initiatives Manage TA budget process (planning, forecasting, tracking invoices, reporting) with VP Qualifications & Experience Bachelor’s degree in human resources, business, or a related field (or equivalent experience) 5+ years of experience in talent acquisition or recruiting operations 2+ years of experience in a people leadership role Proven experience in project management, process improvement, and optimization Proficiency with MS Office, Workday, Phenom, and LinkedIn Recruiter Additional Information Compensation is negotiable based on education, experience, and other relevant credentials. The US base salary range for this full-time position is $110,000-$125,000. Our salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only. If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com. A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.

Lead hospital staff and operations to ensure quality patient care and client service, oversee hiring and disciplinary actions, manage budgets and financial performance, and represent the hospital professionally. | 2-3 years customer service and financial budget management experience, knowledge of sales and marketing, strong communication and interpersonal skills, ability to delegate and achieve results, and respect for clients and pets. | We are seeking a highly experienced Veterinary Client Service professional to join our leadership team as Hospital Manager. The role demands a leader with the interpersonal and organizational skills to continue achieving our goals of delivering excellent patient care and customer service to both our clients and referring veterinarians. The successful candidate will have experience in Human Resource and personnel management, Marketing, and Business development. Your strong financial and operational acumen will be put to good use! The Hospital Manager—under the guidance of the Regional Management team and in partnership with the Medical Director—performs a wide range of administrative activities related to the practice. This includes: mentoring the staff and overseeing the business operations and maintenance of the facility; ensuring the business growth and profitability of the practice; and supporting the hospital’s mission of delivering high quality patient care and exceptional client service. Skills and Qualifications • 2 to 3 years of customer service and financial budget management experience. • Knowledge of sales and marketing techniques. • Excellent verbal and written communication skills, especially to a diverse range of audiences and settings. • The ability to make decisions, delegate responsibility and achieve results with hospital team members. • Professional comportment and appearance, with excellent interpersonal skills and a friendly, positive attitude. • Respect for and willingness to work with clients and their pets. • Must be able to handle multiple tasks and deal with an environment of changing priorities. Job Responsibilities • Direct and develop the veterinary, technical and administrative staff towards the goal of quality patient care and excellent client service; assist in the formulation of objectives and policies to ensure efficient and profitable hospital operations. • Oversee the hiring, reviewing, disciplining and terminating of professional staff, in accordance with and with the approval of the Regional Management team. • Review the P&L Report monthly and partner with the Hospital Medical Director to increase revenue and limit expenses; work with home office to prepare and submit the yearly budget (budget forecast, operating plan, cap-ex expenditures) and participate in the evaluation process with Regional Management team. • Model an “owner” mentality in hospital by demonstrating a willingness to assist all employees in making the practice a success; invest the necessary amount of time to accomplish the required responsibilities and ensure the smooth operation of the hospital. • Minimizing patient stress and discomfort; recommend referral to another VCA doctor or specialist when this is likely to significantly improve the prognosis. • Maintain client/patient medical/surgical records and make certain all necessary logs are kept up-to-date through established protocols; assist colleagues in follow-up and future management of the patient. • Supervise the administration and case review of client medical complaints. • Positively represent the hospital and VCA in the professional community and to the general public. VCA Animal Hospitals offers a competitive compensation and benefits package including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training. Compensation is negotiable based on education, experience, and other relevant credentials. The annual salary range for this position is $66,560 to $95,000. This position may also be eligible for other variable pay programs. If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Lead and mentor client service teams, manage daily operations, oversee staffing and training, and collaborate with hospital leadership to ensure smooth workflow and high client satisfaction. | 3–5 years leadership in customer service or healthcare, strong client service and team management skills, excellent communication, and adaptability in a dynamic environment. | Client Service Manager (Floor Manager) Salary: $68,640–$75,000, depending on experience Location: VCA West Los Angeles Animal Hospital – Los Angeles, CA VCA West Los Angeles Animal Hospital is an AAHA-accredited, small animal specialty and emergency practice located just south of UCLA. As one of the most advanced and respected veterinary hospitals in the region, we are proud to deliver high-quality, compassionate care to our patients and exceptional service to our clients and referring veterinarians. We’re currently looking for a highly motivated and experienced professional to join our leadership team as a Client Service Manager (Floor Manager). About the Role As the Client Service Manager, you’ll play a vital leadership role within our hospital, working closely with the Hospital Administrator, Medical Directors, and management team. You will lead and support our team of Client Service Representatives (CSRs), helping them succeed in a fast-paced, high-volume environment. We're looking for someone with strong client service experience, great communication skills, and a passion for leadership and team development. This role requires someone who can manage daily operations while creating a positive and efficient work culture. What You’ll Do Staff Leadership & Team Development • Lead and mentor our Emergency and Specialty CSR teams • Create and maintain a safe, positive, and collaborative work environment • Act as a go-to resource for CSRs, helping support their day-to-day success and long-term development • Manage staffing schedules, callouts, and vacation coverage • Identify staffing needs and initiate recruitment efforts as needed • Oversee onboarding and training of new team members • Provide both recognition and corrective feedback as appropriate in collaboration with leadership and HR Operations & Administration • Monitor workflow and CSR responsibilities to ensure smooth daily operations • Collaborate with admin team on tasks like accounts receivable, inventory, equipment needs, and reporting • Attend and represent CSRs in department and hospital-wide meetings • Maintain recruitment records when needed outside of Workday What We’re Looking For • 3–5 years of leadership experience in a veterinary, healthcare, or customer service setting • Strong skills in client service, conflict resolution, and team management • Experience with client retention and overall client satisfaction • Excellent written and verbal communication skills • Ability to adapt to changing priorities in a dynamic environment • A collaborative, team-focused mindset Why Join Us? We believe in supporting our team with meaningful work, growth opportunities, and strong benefits, including: • Competitive compensation • Medical, dental, and vision coverage • Paid vacation and sick time • 401(k) with company match • Generous employee pet care discounts • Continuing education and career development opportunities Physical Requirements • Work is primarily performed in a hospital/office setting • Must be able to stand for long periods • Reasonable accommodations may be made for individuals with disabilities Please note: This job description reflects the general responsibilities and qualifications for the role and is subject to change based on the needs of the hospital, changes in staffing, emergencies, or evolving job responsibilities. At VCA West LA, we are a passionate, collaborative team committed to delivering the highest quality of patient care and client service. If you’re ready to take the next step in your leadership journey and make a difference in the lives of people and pets we’d love to hear from you. If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com