VCA Animal Hospitals

Provide customer service by greeting visitors, answering phones, scheduling appointments, processing payments, educating clients on pet care, managing medical records, and maintaining hospital cleanliness. | Strong customer service and communication skills, ability to manage scheduling and payments, willingness to learn veterinary-specific knowledge, and capability to maintain a clean and organized work environment. | Client Service Representative VCA Algiers Animal Hospital is seeking an experienced client service representative to join our team! We are willing to consider and train the right candidate if there is no veterinary experience. About Us We are a well stablished, multi-doctor practice located on the West Bank of New Orleans. Our team is a group that values collaboration, compassion and exceptional patient care. We focus on celebrating team successes with a strong sense of camaraderie and shared purpose. If you are looking for a role where you can make a real difference in the lives of pets and their owners, all while working in a supportive, family-like/friendly environment, we'd love to hear from you! We are open Monday through Friday 7:30am- 6pm. Saturdays 7:00am -2:00pm, closed Sundays and major holidays. Check out our website: https://vcahospitals.com/algiers Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivotal for the hospital operations and is responsible for: • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. • Scheduling and confirming appointments. • Placing outbound calls for follow-ups and reaching out to prospective clients. • Presenting and explaining fees, including processing payments. • Recommending, selecting, and obtaining products and services, including prescriptions. • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, and flea & tick control). • Managing medical records, charts, reports and correspondence. • Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside. We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more! If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Manage and optimize P&O technology infrastructure, data management, and reporting to support organizational goals and decision-making. | 5+ years in HR technology or related systems management with strong stakeholder management and vendor experience. | VCA is looking a Manager of P&O Systems & Reporting will oversee and optimize the People & Organization technology infrastructure, data management and reporting functions for VCA. The Manager will develop, implement, manage and maintain analytics and reporting functions ensuring that P&O data is accessible, actionable and aligned with organizational goals. The Manager will work closely with stakeholders including People & Organization, Sr. Leadership Team, Mars Veterinary Health and others to support decision making through strategic data insights and reporting. Key Responsibilities • Develop and implement the strategy for P&O systems (ATS, LMS, etc.) • Manage system configuration, upgrades, and integrations • Partner with IT and vendors for system security and compliance • Lead change management for system updates and enhancements • Maintain data governance, user access, and system integrity standards • Collaborate with data and analytics teams across Mars Veterinary Health • Act as a liaison between P&O, IT, Finance, and other teams • Support HR Business Partners in improving data literacy and self-service reporting • Identify opportunities to improve processes, automate workflows, and increase efficiency Qualifications & Experience • Bachelor’s degree in human resources, business, or a related field • 5+ years of experience in HR technology, systems management, project management, data analytics, or reporting • Background in managing HR vendors and system integrations (preferred) • Strong ability to lead and influence without direct authority • Proven stakeholder management skills Additional Information Compensation is negotiable based on education, experience, and other relevant credentials. The US base salary range for this full-time position is $110,000-$125,000. Our salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only. If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Provide excellent customer service by greeting clients, scheduling appointments, handling payments, managing records, and maintaining hospital cleanliness. | Experience in customer service, appointment scheduling, payment handling, client communication, and ability to maintain a clean and organized work environment. | Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. • Scheduling and confirming appointments. • Placing outbound calls for follow-ups and reaching out to prospective clients. • Presenting and explaining fees, including processing payments. • Recommending, selecting, and obtaining products and services, including prescriptions. • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heart worm prevention, housebreaking, and flea & tick control). • Managing medical records, charts, reports and correspondence. • Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside. VCA Animal Hospitals offers a competitive compensation and benefits package including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training. Compensation is negotiable based on education, experience and other relevant credentials. The pay range for this position is $17.50 to $22 per hour. If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Oversee day-to-day client service operations, supervise and train staff, manage front office functions, resolve client complaints, and assist hospital management. | Requires at least 2 years supervisory experience, strong client service and communication skills, intermediate to expert computer skills, and ability to work flexible schedules including weekends and holidays. | We are seeking a highly experienced Client Service Professional to join our leadership team as Client Service Supervisor at VCA Worth Animal Hospital located in Palos Hills, IL. Under direction from the Hospital Manager, the Client Service Supervisor performs a wide range of difficult-to-complex administrative activities related to quality patient care, excellent client service, management of finances and accounting, marketing and promotion of services, staffing and human resources, and discretionary activities that serve to support effective business operations. Applicant must be a reliable self-starter, motivated by a challenging, fast-paced environment. Strong candidates will have supervisory experience, a positive attitude, a friendly demeanor towards both animals and people, will be detail oriented, have the ability to multi-task and can demonstrate the importance and understanding of high-quality customer service.   Skills and Qualifications •     Excellent knowledge of client service and communication center operations. •     Strong organizational skills. •     Strong client relations and interpersonal skills. •     Intermediate to expert computer skills. •     Excellent oral and written communication skills. •     Strong supervisory skills. •     Self-starter and team player. •     Strong client service background. •     Ability to lift up to 40 pounds. •     2 years of supervisory experience required. •     2 years of experience in the veterinary field preferred but not required. •     The schedule for this position will be based on the needs of the business. Supervisor will have a flexible schedule to ensure coverage which include days, weekends and some holidays.   Job Responsibilities •     Responsible for the day-to-day client service areas of the front office and internally with departmental relations. This includes interviewing, training, coaching, developing, mentoring and corrective action as appropriate. •     Direct on-the-job training to develop employee skill sets, advise employees of performance requirements with the standards of client service for the organization. •     Assist Hospital Manager with day to day operations. •     Resolve informal client complaints, maintain and report on these issues to the hospital manager. •     Responsible for the efficient day-to-day running of the front office to include enforcement of policies, procedures and protocols. •     Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the hospital manager. •     Make decisions on behalf of the department utilizing good judgment, which demonstrates the best interest of the hospital and the clients. •     Coach employees and direct reports. •     Assist in the development and delivery of employee evaluations for the front desk with hospital manager. •     Assist in the development, implementation and maintenance of reporting tools and queries needed to manage the business. •     Handle communication of financial information to clients and doctors. •     Act as a liaison between front office and other department supervisors. We offer competitive compensation starting from $19.00 - $21.00 per hour and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more! Some of the benefits we offer: •     Access to the people and financial resources of a large veterinary community. •     Growth & leadership opportunities. •     Career development programs. •     Medical, dental & vision insurance. •     Generous hospital pet discounts and product discounts (for up to 4 pets!). •     Employer-paid life, long- and short-term disability insurance. •     Paid vacation and sick time. •     Paid parental leave. •     401(k). •     HSA / FSA. •     Free mental health resources and wellness subscriptions (Headspace, Lyra). •     Free exercise therapy program app download and membership (Hinge Health). •     Referral bonuses. •     Opportunities to give back through strong Shelter partnerships and VCA Charities. The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com This opening is only being offered to current associates of VCA at this time. If interested in applying for this position, please email resume directly to cheryl.mcknight@vca.com with the subject line "CSR Supervisor Application." If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Lead hospital staff and operations to ensure quality patient care and client service, oversee hiring and disciplinary actions, manage budgets and financial performance, and represent the hospital professionally. | 2-3 years customer service and financial budget management experience, knowledge of sales and marketing, strong communication and interpersonal skills, ability to delegate and achieve results, and respect for clients and pets. | We are seeking a highly experienced Veterinary Client Service professional to join our leadership team as Hospital Manager. The role demands a leader with the interpersonal and organizational skills to continue achieving our goals of delivering excellent patient care and customer service to both our clients and referring veterinarians. The successful candidate will have experience in Human Resource and personnel management, Marketing, and Business development. Your strong financial and operational acumen will be put to good use! The Hospital Manager—under the guidance of the Regional Management team and in partnership with the Medical Director—performs a wide range of administrative activities related to the practice. This includes: mentoring the staff and overseeing the business operations and maintenance of the facility; ensuring the business growth and profitability of the practice; and supporting the hospital’s mission of delivering high quality patient care and exceptional client service. Skills and Qualifications • 2 to 3 years of customer service and financial budget management experience. • Knowledge of sales and marketing techniques. • Excellent verbal and written communication skills, especially to a diverse range of audiences and settings. • The ability to make decisions, delegate responsibility and achieve results with hospital team members. • Professional comportment and appearance, with excellent interpersonal skills and a friendly, positive attitude. • Respect for and willingness to work with clients and their pets. • Must be able to handle multiple tasks and deal with an environment of changing priorities. Job Responsibilities • Direct and develop the veterinary, technical and administrative staff towards the goal of quality patient care and excellent client service; assist in the formulation of objectives and policies to ensure efficient and profitable hospital operations. • Oversee the hiring, reviewing, disciplining and terminating of professional staff, in accordance with and with the approval of the Regional Management team. • Review the P&L Report monthly and partner with the Hospital Medical Director to increase revenue and limit expenses; work with home office to prepare and submit the yearly budget (budget forecast, operating plan, cap-ex expenditures) and participate in the evaluation process with Regional Management team. • Model an “owner” mentality in hospital by demonstrating a willingness to assist all employees in making the practice a success; invest the necessary amount of time to accomplish the required responsibilities and ensure the smooth operation of the hospital. • Minimizing patient stress and discomfort; recommend referral to another VCA doctor or specialist when this is likely to significantly improve the prognosis. • Maintain client/patient medical/surgical records and make certain all necessary logs are kept up-to-date through established protocols; assist colleagues in follow-up and future management of the patient. • Supervise the administration and case review of client medical complaints. • Positively represent the hospital and VCA in the professional community and to the general public. VCA Animal Hospitals offers a competitive compensation and benefits package including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training. Compensation is negotiable based on education, experience, and other relevant credentials. The annual salary range for this position is $66,560 to $95,000. This position may also be eligible for other variable pay programs. If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Lead and mentor client service teams, manage daily operations, oversee staffing and training, and collaborate with hospital leadership to ensure smooth workflow and high client satisfaction. | 3–5 years leadership in customer service or healthcare, strong client service and team management skills, excellent communication, and adaptability in a dynamic environment. | Client Service Manager (Floor Manager) Salary: $68,640–$75,000, depending on experience Location: VCA West Los Angeles Animal Hospital – Los Angeles, CA VCA West Los Angeles Animal Hospital is an AAHA-accredited, small animal specialty and emergency practice located just south of UCLA. As one of the most advanced and respected veterinary hospitals in the region, we are proud to deliver high-quality, compassionate care to our patients and exceptional service to our clients and referring veterinarians. We’re currently looking for a highly motivated and experienced professional to join our leadership team as a Client Service Manager (Floor Manager). About the Role As the Client Service Manager, you’ll play a vital leadership role within our hospital, working closely with the Hospital Administrator, Medical Directors, and management team. You will lead and support our team of Client Service Representatives (CSRs), helping them succeed in a fast-paced, high-volume environment. We're looking for someone with strong client service experience, great communication skills, and a passion for leadership and team development. This role requires someone who can manage daily operations while creating a positive and efficient work culture. What You’ll Do Staff Leadership & Team Development • Lead and mentor our Emergency and Specialty CSR teams • Create and maintain a safe, positive, and collaborative work environment • Act as a go-to resource for CSRs, helping support their day-to-day success and long-term development • Manage staffing schedules, callouts, and vacation coverage • Identify staffing needs and initiate recruitment efforts as needed • Oversee onboarding and training of new team members • Provide both recognition and corrective feedback as appropriate in collaboration with leadership and HR Operations & Administration • Monitor workflow and CSR responsibilities to ensure smooth daily operations • Collaborate with admin team on tasks like accounts receivable, inventory, equipment needs, and reporting • Attend and represent CSRs in department and hospital-wide meetings • Maintain recruitment records when needed outside of Workday What We’re Looking For • 3–5 years of leadership experience in a veterinary, healthcare, or customer service setting • Strong skills in client service, conflict resolution, and team management • Experience with client retention and overall client satisfaction • Excellent written and verbal communication skills • Ability to adapt to changing priorities in a dynamic environment • A collaborative, team-focused mindset Why Join Us? We believe in supporting our team with meaningful work, growth opportunities, and strong benefits, including: • Competitive compensation • Medical, dental, and vision coverage • Paid vacation and sick time • 401(k) with company match • Generous employee pet care discounts • Continuing education and career development opportunities Physical Requirements • Work is primarily performed in a hospital/office setting • Must be able to stand for long periods • Reasonable accommodations may be made for individuals with disabilities Please note: This job description reflects the general responsibilities and qualifications for the role and is subject to change based on the needs of the hospital, changes in staffing, emergencies, or evolving job responsibilities. At VCA West LA, we are a passionate, collaborative team committed to delivering the highest quality of patient care and client service. If you’re ready to take the next step in your leadership journey and make a difference in the lives of people and pets we’d love to hear from you. If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com