Vatica Health

Coordinate multiple projects, facilitate meetings, track milestones, and support Agile/Scrum practices. | Minimum 2-3 years of project management experience, strong communication skills, familiarity with project management tools, and ability to manage cross-functional teams. | We are looking for a proactive and highly organized Project Manager to support project execution through effective coordination, communication, and stakeholder management. This role will act as a central point of contact across teams, facilitate meetings, track action items, and ensure smooth project flow. The ideal candidate is technical or non-technical but possesses strong project coordination skills, excellent communication abilities, and familiarity with project management tools and Agile/Scrum practices. Responsibilites Coordinate multiple projects and workstreams, ensuring timely follow-ups and progress tracking Schedule, facilitate, and document meetings; capture minutes of meetings (MoM), decisions, and action items Act as a liaison between internal teams and external stakeholders to ensure clear communication and alignment Track project milestones, deliverables, risks, and dependencies Follow up with stakeholders to ensure closure of action items and adherence to timelines Support Agile/Scrum ceremonies such as stand-ups, sprint planning, retrospectives, and reviews (as applicable) Maintain project documentation, trackers, and dashboards Proactively identify bottlenecks or risks and escalate appropriately Ensure process adherence and assist in continuous improvement of project workflows Create, maintain, and organize project documentation, including project plans, trackers, status reports, and process documents Manage and lead a small team Bachelor’s degree in any discipline Minimum 2-3 years of experience a project manager Strong verbal and written communication skills Excellent stakeholder management and coordination abilities Highly organized, detail-oriented, and proactive in approach Ability to manage multiple priorities and deadlines effectively Comfortable working with cross-functional teams Basic understanding of project management concepts Experience using project management tools such as Jira, Trello, MS Project, or similar Exposure to Agile/Scrum methodologies or experience playing a Scrum Master–like coordination role Prior experience in a project coordination, PMO, or team coordinator role Certification or training in project management or Agile (optional, not mandatory) Healthcare domain experience will add extra value to the role WORKING AT VATICA HEALTH ADVANTAGES Prosperity Competitive salary based on your experience and skills – we believe the top talent deserves the top dollar Bonus Potential (based on role and is discretionary) – if you go above and beyond, you should be rewarded 401k plans– we want to empower you to prepare for your future Room for growth and advancement- we love our employees and want to develop within Good Health Comprehensive Medical, Dental, and Vision insurance plans Tax-free Dependent Care Account Life insurance, short-term, and long-term disability Happiness Excellent PTO policy (everyone deserves a vacation now and then) Great work-life balance environment- We believe family comes first! Strong supportive teams- There is always a helping hand when you need it The salary for a position is typically determined by multiple factors such as the individual's qualifications, experience, skills, and location. The projected compensation for the position may vary based on these factors and could be up to $125,000 (annualized USD). However, this estimate represents just one aspect of our total compensation package offered.

Provide first-line technical support, document issues thoroughly, and escalate complex problems appropriately. | Experience in technical support, strong communication skills, comfort with data and systems, and attention to detail. | The Live Support Analyst (L1) serves as the first point of contact for customers seeking technical support. This role is responsible for providing timely, accurate, and empathetic responses to customer inquiries, performing initial technical and data-related investigation, and ensuring issues are clearly documented and escalated when appropriate. This role blends customer-facing support excellence with foundational technical and data awareness, enabling the support organization to resolve more issues at L1 while improving the quality of escalations to downstream technical teams. Responsibilities Customer Support & Communication Respond to incoming customer support requests in a timely and professional manner Serve as the primary customer-facing point of contact throughout L1 issue handling Communicate clearly, empathetically, and confidently with customers Ability to effectively understand and troubleshoot user concerns to triage support issues to L2 support or guide user to self help resources as needed First-Line Investigation Perform initial troubleshooting and investigation of reported issues Verify expected system behavior against documented processes and product documentation Reproduce reported issues when possible to validate scope and impact Identify whether issues are likely user error, data-related, or system-related Ticket Intake, Documentation & Hygiene Create and maintain clear, well-structured support tickets following defined playbooks and response templates Ensure tickets are documented with the following before triaging to L2: Problem statements Investigation steps taken Findings and observations Screenshots, examples, or supporting data Apply proper categorization, tagging, and prioritization to tickets Ensure tickets are ready for escalation with minimal back-and-forth Escalation Support Escalate issues that exceed L1 scope based on defined criteria Provide complete and accurate context when escalating to Technical Services or other teams Partner with the Live Support Manager on escalation decisions when unsure Support escalated tickets by answering follow-up questions and gathering additional information as needed Process & Knowledge Adherence Follow established Live Support workflows and escalation guidelines Leverage internal documentation, playbooks, and reference materials Identify gaps or inconsistencies in documentation and flag them to leadership Continuously improve understanding of product functionality and common issue patterns 2-4 years of experience in a customer support, service desk, or technical support role Strong written communication skills with a customer-first mindset Comfort working with data, systems, and technical concepts High attention to detail and strong documentation habits Ability to troubleshoot, ask the right questions, and follow defined processes Comfort operating in a fast-paced support environment Preferred Qualifications: Experience supporting SaaS or data-driven platforms Familiarity with healthcare, analytics, or reporting tools Experience performing basic data review or validation Competencies: Plans and Aligns, Resourcefulness Plans and prioritizes work to meet the goals of the business. Breaks down objectives into plans and actions to achieve significant milestones. Anticipates and readily adjusts plans. Maintains organization of resources to support efficiency. Strategic Mindset Considering future possibilities or roadblocks and creating strategies to drive results. Anticipates future trends and implications of decision. Communicates Effectively Exchanging ideas, knowledge, and data so that the message is received and understood with clarity and purpose. Leverages emotional intelligence to adapt to the emotions and intentions of others. Collaborates Identifies and builds partnerships to meet shared goals. Readily partners with others to meet objectives and shares credit for contributions. Demonstrates cooperation that earns support of others. Situational Adaptability & Flexibility Adapts approach in real time to respond to different situations. Thinks quickly and readily adapts behavior in the moment. High level of versatility. Decision Making Demonstrates sound and timely decision making to maintain alignment with the needs of the company. Uses critical thinking with analysis, knowledge, and experience to make decisions. Balances Stakeholders & Manages Conflict Anticipating and balancing the needs of multiple stakeholders and multiple projects. Highly prepared and knowledgeable about expectations. Delivers fair and flexible response to stakeholder needs. Handling conflict situations to resolution effectively and professionally. Applies fair decision-making to balance competing interest mediating any points of abrasion. WORKING AT VATICA HEALTH ADVANTAGES Prosperity Competitive salary based on your experience and skills – we believe the top talent deserves the top dollar Bonus Potential (based on role and is discretionary) – if you go above and beyond, you should be rewarded 401k plans– we want to empower you to prepare for your future Room for growth and advancement- we love our employees and want to develop within Good Health Comprehensive Medical, Dental, and Vision insurance plans Tax-free Dependent Care Account Life insurance, short-term, and long-term disability Happiness Excellent PTO policy (everyone deserves a vacation now and then) Great work-life balance environment- We believe family comes first! Strong supportive teams- There is always a helping hand when you need it The salary for a position is typically determined by multiple factors such as the individual's qualifications, experience, skills, and location. The projected compensation range for the position may vary based on these factors and could range from $60,000 to $70,000 (annualized USD). However, this estimate represents just one aspect of our total compensation package offered.

Manage provider relationships, improve provider satisfaction, and analyze performance metrics to enhance healthcare outcomes. | Requires healthcare provider engagement experience, healthcare industry knowledge, and ability to manage relationships with healthcare providers and leadership. | The Provider Engagement Manager (PEM I), is an integral role at Vatica, responsible for overall practice success, including but not limited to provider satisfaction, engagement/adoption, and performance management. This role provides critical support to contracted practices in the assigned market. Passion for exceptional customer service and experience developing and maintaining relationships with C-suite, office staff and providers in primary care practices, large health systems and physician organizations is required. Through cross-functional collaboration, the PEM I is responsible for improving provider satisfaction, quality and risk adjustment performance in the Vatica Health program, thus impacting overall patient outcomes. This individual should be very comfortable and confident presenting data driven insights and metrics on a regular basis. The role of the PEM I is vital to Vatica’s continued success and growth. Please note that travel is expected for this role in your assigned territory. Responsibilities Collaborate with C-Suite leadership, doctors, staff and key external stakeholders to maintain and cultivate relationships. Develop strategic, comprehensive, provider-specific plans to advance risk adjustment and quality performance, participation and provider satisfaction. Proactive identification of performance improvement opportunities through analysis and discussion with subject matter experts; influence provider behavior to achieve key performance metrics. Develop effective improvement plans for practices that are not meeting performance goals. Improve the rate of active participation among all contracted practices, at the individual provider level. Contribute to the achievement of 99%+ provider retention year-over-year. Follow standard protocols and leverage Job Aids, workflows, and other tools to ensure providers’ questions and concerns are addressed in a timely manner. Contribute to the achievement of 99%+ provider e-signature on Vatica encounters within client specific Lock parameters. Leverage technology, and best practices, to deliver provider-centric service. Receive, assess, and research all questions, concerns and complaints received from contracted practices. Work cross functionally to research concerns and complaints and achieve “win-win” results for practices, clients and Vatica. Immediately seek assistance and guidance from leadership, or other supervisory staff, to resolve escalated and complex provider service issues and complaints. Fully document all interactions, and communications, with practices in Salesforce (and other tools, as appropriate). Drive incremental improvements in provider satisfaction scores (measured by NPS or other methods) year-over-year, in accordance with corporate OKRs. Support interdepartmental projects. Contributes to, and executes, all responsibilities assigned to this role. Minimum of three years of provider account management or liaison/engagement and a Bachelor’s degree; experience at a health system or other healthcare setting. Ability to actively engage and influence behavior on all levels, i.e. C-Suite, providers, office staff Demonstrated proficiency increasing provider engagement. Excellent customer service and problem-solving skills. Excellent presentation and communication skills (verbal and written) in both remote and in-person environments. Keen attention to details; ability to follow verbal and non-verbal cues. Ability to learn quickly, adapt and succeed in a fast-paced organization. Ability to demonstrate a high degree of sound judgment and resiliency. Ability to work independently in a remote environment. Comfortable with ambiguity and pivoting to support changing market needs. Excellent organizational skills with the ability to multi-task. Up to 25% travel required. Strong knowledge/experience in Value Based Care arrangements (Preferred) Experience working with health systems, provider practices, provider enablers payers, ACOs and “payviders” (Preferred) Proficiency in Microsoft Suite including Excel and data visualization tools such as Power BI (Preferred) Strong knowledge/experience with Quality, Risk Adjustment and Medicare HEDIS/Stars Programs (Preferred) Experience working in a CRM such as Salesforce (Preferred) Competencies: Action Oriented Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Identifies and seizes new opportunities. Collaborates Identifies and builds partnerships to meet shared goals. Readily partners with others to meet objectives and shares credit for contributions. Demonstrates cooperation that earns support of others. Communicates Effectively Exchanging ideas, knowledge, and data so that the message is received and understood with clarity and purpose. Leverages emotional intelligence to adapt to the emotions and intentions of others Situational Adaptability & Flexibility Adapts approach in real time to respond to different situations. Thinks quickly and readily adapts behavior in the moment. High level of versatility. Customer Focus Builds strong internal and external customer relationships and prioritizes customer-centric solutions. Identifies opportunities to serve customers and stakeholders more effectively. Instills Trust, Demonstrates Self-awareness & Interpersonal Savvy Builds trust by following through on commitments and leading with integrity and authenticity. Leverages self-awareness to seek feedback from others and reacts positively to constructive criticism. Understands and responds to the emotions and behaviors of others. Leverages emotional intelligence to influence positive results. WORKING AT VATICA HEALTH ADVANTAGES Prosperity Competitive salary based on your experience and skills – we believe the top talent deserves the top dollar Bonus Potential (based on role and is discretionary) – if you go above and beyond, you should be rewarded 401k plans– we want to empower you to prepare for your future Room for growth and advancement- we love our employees and want to develop within Good Health Comprehensive Medical, Dental, and Vision insurance plans Tax-free Dependent Care Account Life insurance, short-term, and long-term disability Happiness Excellent PTO policy (everyone deserves a vacation now and then) Great work-life balance environment- We believe family comes first! Strong supportive teams- There is always a helping hand when you need it The salary for a position is typically determined by multiple factors such as the individual's qualifications, experience, skills, and location. The projected compensation range for the position may vary based on these factors and could range from $80,000 to $100,000 (annualized USD). However, this estimate represents just one aspect of our total compensation package offered.

Manage client relationships, lead implementation projects, and develop strategic partnerships to ensure high client satisfaction and retention. | 4+ years in healthcare client-facing roles, project management experience, healthcare knowledge in Risk Adjustment and Quality of Care, strong data analysis and presentation skills. | The Customer Success Manager (CSM) is accountable for an assigned portfolio of clients and their engagement processes and solution delivery through all phases of on-boarding and implementation. The CSM may also be accountable for project management support of existing accounts or implementation management of new accounts or expansions within current accounts. The CSM serves as a Trusted Advisor to clients by understanding the client’s goals, planning, and controlling delivery, mitigating risks and constraints, and expertly communicating internally and with clients to meet or exceed client requirements. The CSM develops successful client partnerships that result in high client satisfaction, retention, and growth. Through influential leadership in a matrixed environment, the CSM builds and leads diverse high-performing teams across Vatica Health, the client, and vendor partners. The CSM makes significant contributions to client engagement and solution delivery best practices. Responsibilities Serve as a Trusted Advisor and directly lead or support client relationships, engagement, and implementation delivery Identify and develop partnership opportunities with clients; document client requirements, success criteria, and supporting solutions in contract documents Develop and execute detailed on-boarding/implementation plans and communication plans including client metrics of success and risk identification and mitigation, in partnership with clients, operational partners, and vendor partners Build power point decks for client presentations (QBR’s, kick offs, status meetings) Facilitate joint client-Vatica Health leadership committees to ensure senior leadership alignment, long-term planning and development, strategic and tactical account and implementation review, and effective escalation and issue resolution Deliver successful client partnerships that result in high client satisfaction, retention, and growth Forecast and track key account metrics (e.g. visit activity, provider adoption, sales stats) Lead, through influence in a matrixed environment, teams comprised of members from Vatica Health functional groups, the client, and vendor partners Deliver and ensure client training on Vatica Health tools, processes, and reports Support operational and financial plans and maintain actuals and forecasts Serve as the Voice of Client by seeking ad-hoc and formalized feedback to gauge client satisfaction and identify areas for engagement, tool, and solution improvement Design and develop best practices in client engagement and implementation to deliver industry-leading client experience 4+ years in a healthcare client facing role with progressive experience 4+ years leading complex projects Healthcare experience required; required experience in Risk Adjustment, Quality of Care Strong project performance analysis and strategic power point deck building skills Outstanding customer service skills Experience organizing, analyzing and presenting data Strong ability to learn at a fast pace, apply knowledge and be consultative. Strong computer (including Microsoft Office), grammar and multi-tasking skills Strong attention to detail, time management, and decision-making skills Ability to work with significant independence and minimal supervision Ability to travel during the week WORKING AT VATICA HEALTH ADVANTAGES Prosperity Competitive salary based on your experience and skills – we believe the top talent deserves the top dollar Bonus Potential (based on role and is discretionary) – if you go above and beyond, you should be rewarded 401k plans– we want to empower you to prepare for your future Room for growth and advancement- we love our employees and want to develop within Good Health Comprehensive Medical, Dental, and Vision insurance plans Tax-free Dependent Care Account Life insurance, short-term, and long-term disability Happiness Excellent PTO policy (everyone deserves a vacation now and then) Great work-life balance environment- We believe family comes first! Strong supportive teams- There is always a helping hand when you need it The salary for a position is typically determined by multiple factors such as the individual's qualifications, experience, skills, and location. The projected compensation range for the position may vary based on these factors and could range from $95,000 to $115,000(annualized USD). However, this estimate represents just one aspect of our total compensation package offered.

Lead and strategize enterprise customer onboarding and implementation, ensuring high-quality delivery and customer satisfaction, while collaborating across functions. | Over 8 years in healthcare technology or SaaS, with proven success in leading complex enterprise implementations and working with health plans or value-based care programs. | Vatica + Cozeva: Shaping the Future of Value-Based Care Vatica Health’s merger with Cozeva brings together two industry leaders each recognized as Best in KLAS in their respective domains to transform how payers and providers collaborate to improve outcomes. This unique combination of people, process, and technology unites Vatica’s #1-rated risk adjustment platform with Cozeva’s #1-rated quality and population health platform, creating the most comprehensive point-of-care solution for advancing value-based care. Together, Vatica + Cozeva empower providers with an integrated suite of capabilities including advanced analytics, payer interoperability, and clinical services to optimize both patient and financial outcomes. For our current and future employees, this merger represents an exciting opportunity to be part of something bigger: A broader mission to improve healthcare quality and equity. A deeper platform of technology, data, and clinical insight. Greater potential for personal and professional growth within a fast-growing, category-defining organization. Join us and be part of Cozeva, a Vatica Health company as we build the future of value-based care: better for providers, payers, and patients alike. The Enterprise Implementation Director is a leader responsible for helping to define the strategy, build functionality, and ensure execution for enterprise customer onboarding and implementation. The Director partners closely with executive stakeholders across Sales, Product, Data, Engineering, Clinical, and Customer Success to align implementation strategy with client needs and company growth objectives. The Director will directly lead implementations and serve as sponsor for strategic health plan and provider organization customers. Responsibilities: Strategic Leadership & Vision Significantly contribute to the enterprise implementation strategy, aligning onboarding and go-live experiences with company growth, revenue, and retention goals. Establish scalable frameworks, methodologies, and best practices to support enterprise and complex customer implementations. Anticipate market, customer, and regulatory trends impacting implementations and proactively adapt strategy Customer Partnership & Advocacy Serve as sponsor for strategic and enterprise customers during onboarding and early lifecycle phases. Build trusted relationships with health plan and provider organization senior customer stakeholders, positioning Vatica + Cozeva as a long-term strategic partner. Act as the voice of the customer internally, influencing product direction, roadmap priorities, andNervous process improvements. Implementation Delivery & Operational Excellence Directly lead planning, execution, and delivery of complex, multi-workstream enterprise implementations. Ensure consistent, high-quality onboarding experiences across customers while allowing for tailored solutions where required. Drive continuous improvement in implementation efficiency, predictability, and outcomes. Cross-Functional Leadership & Alignment Partner with Sales to support deal scoping, implementation planning, and smooth handoffs from pre-sale to post-sale. Collaborate with Product, Data, Engineering, Clinical, and Support teams to resolve implementation dependencies and customer risks. Influence cross-functional priorities to reduce friction and improve customer outcomes. Metrics, Reporting & Business Impact Define, track, and report on implementation KPIs including time-to-first-value, customer satisfaction, adoption, and retention indicators. Use data-driven insights to identify risks, trends, and opportunities for optimization. Contribute to forecasting, capacity planning, and resource allocation decisions. 8+ years of experience in healthcare technology, healthcare administration, or SaaS, including leadership experience. Demonstrated success leading enterprise or complex customer implementations at scale. Deep experience working with Health Plans, IPAs, MSOs, or value-based care programs strongly preferred. Proven ability to lead cross-functional initiatives and influence senior stakeholders without direct authority Competencies: Instills Trust, Demonstrates Self-awareness & Interpersonal Savvy Builds trust by following through on commitments and leading with integrity and authenticity. Leverages self-awareness to seek feedback from others and reacts positively to constructive criticism. Understands and responds to the emotions and behaviors of others. Leverages emotional intelligence to influence positive results. Balances Stakeholders & Manages Conflict Anticipating and balancing the needs of multiple stakeholders and multiple projects. Highly prepared and knowledgeable about expectations. Delivers fair and flexible response to stakeholder needs. Handling conflict situations to resolve effectively and professionally. Applies fair decision-making to balance competing interests mediating any points of abrasion. Drives Results, Vision, and Purpose Ensure daily tasks lead to impactful results that align with Vatica priorities. Results-driven champion for Vatica. Adjusts plans as needed to ensure effectiveness. Profitability focused, persistent in achieving objectives with a positive track record of exceeding performance Manages Ambiguity & Complexity Works through situations where factors of direction are not certain. Comfortable working through change and can act on decisions without the total picture. Researches the root cause of problems and collaborates with multiple sources to solve them. Situational Adaptability & Flexibility Adapts approach in real time to respond to different situations. Thinks quickly and readily adapts behavior in the moment. High level of versatility. Strategic Mindset Considering future possibilities or roadblocks and creating strategies to drive results. Anticipates future trends and implications of decision making. WORKING AT VATICA HEALTH ADVANTAGES Prosperity Competitive salary based on your experience and skills – we believe the top talent deserves the top dollar Bonus Potential (based on role and is discretionary) – if you go above and beyond, you should be rewarded 401k plans– we want to empower you to prepare for your future Room for growth and advancement- we love our employees and want to develop within Good Health Comprehensive Medical, Dental, and Vision insurance plans Tax-free Dependent Care Account Life insurance, short-term, and long-term disability Happiness Excellent PTO policy (everyone deserves a vacation now and then) Great work-life balance environment- We believe family comes first! Strong supportive teams- There is always a helping hand when you need it The salary for a position is typically determined by multiple factors such as the individual's qualifications, experience, skills, and location. The projected compensation range for the position may vary based on these factors and could range from $150,000 to $160,000 (annualized USD). However, this estimate represents just one aspect of our total compensation package offered.

Drive cross-functional initiatives for developing and launching solutions, ensuring operational readiness and strategic alignment. | Requires 5+ years in healthcare industry, 3+ years in project management, and experience with operational readiness and process improvement. | Our Commercialization Program Manager drives cross-functional initiatives focused on developing new solutions and ensuring organizational readiness for market launch as well as broader commercialization initiatives. This role works side-by-side with other Commercialization leaders to facilitate coordination across sales, client success, marketing, product, operations, finance, and compliance to ensure that solutions are not only market-driven but also operationally viable and scalable. The position requires a unique blend of program management discipline, process ownership, market insight, go-to-market and strategic problem solving. This role can be remote. Responsibilities: Facilitates strategic, cross-functional solution development projects from concept through launch, ensuring alignment with Vatica’s commercial strategy Executes against broader commercialization and go-to-market projects Applies knowledge of internal processes, market trends, customer needs and competitor strategies to inform successful solution development and deployment Develops integrated project plans, timelines, and governance processes that align business, product, operations and growth teams Proactively identifies interdependence across commercialization projects to ensure solutions are delivered on time, within scope, and prepared for scale Identifies, assesses, and mitigates risks. Proactively develops contingency plans to address potential issues and escalates issues for leadership support in a timely manner Builds and maintains influential relationships with cross-functional stakeholders, ensuring transparency and alignment on goals Owns and completes operational readiness assessments, ensuring internal teams (operations, produce, client success, training, finance, legal/compliance) are fully prepared for solution deployment Partners with operations leadership to define, test, and implement scalable processes for new solution delivery Monitors pilot and beta deployments, identifying operational risks, process gaps, and measurement plans Establishes and tracks KPIs to measure success of solution development programs and operational readiness efforts Provides leadership-level updates on program status, risks, and mitigation strategies Represents commercialization initiatives in internal forums, delivering concise and compelling communication Develops ideas for improvement in the new solution ideation, development and commercialization process and takes ownership of opportunities for deploying improvements Requirements: Bachelor's degree 5+ years of healthcare industry experience, including experiences with health plan, health care delivery or value-based care organizations 3+ years of experience in product program management, project management, or related experience Strong background in operational readiness, change management, and process improvement Familiarity with agile product development and stage-gate lifecycle processes Demonstrated success in developing and managing cross-business processes that achieve measurable financial, operational, and client outcomes Excellent organizational, analytic, and problem-solving skills Strong presentation, written, and verbal communication skills, including ability to engage stakeholders across all levels Ability to thrive in a fast-paced, evolving, and sometimes ambiguous environment Experience working with product planning tools (e.g., Aha!, SmartSheets) Preferred: Recent direct experience with healthcare Risk Adjustment and Quality Program or project management certification (e.g., PMP, PgMP, SAFe) Financial acumen with experience developing business cases, pricing models, and ROI analyses Competencies: Plans and Aligns, Resourcefulness Plans and prioritizes work to meet the goals of the business. Breaks down objectives into plans and actions to achieve significant milestones. Anticipates multiple scenarios and readily adjusts plans. Organizes stakeholders and seeks resources to support efficiency and progress. Strategic Mindset Considers future possibilities or roadblocks and creating strategies to drive results. Anticipates future trends and implications of decision. Communicates Effectively Shares knowledge, and data so that the message is received and understood with clarity and purpose. Leverages emotional intelligence to adapt to the emotions and intentions of others. Collaborates Seeks input and builds partnerships to meet shared goals. Works effectively with others to meet objectives and builds a team culture of respect and collaboration. Demonstrates cooperation that earns support of others. Situational Adaptability & Flexibility Thinks quickly and adapts approach in response to different situations and evolving circumstances without undue compromise to project outcomes. Demonstrates high level of versatility and ability to balance multiple projects. Decision Making Demonstrates sound and timely decision making to maintain alignment with the needs of the company. Uses critical thinking with data, analysis, knowledge, and experience to make decisions. Coordinates Stakeholders & Manages Conflict Anticipate sand balances needs of multiple stakeholders and multiple projects. Highly prepared and knowledgeable about expectations. Delivers fair and flexible response to stakeholder needs. Handles conflict situations to resolution effectively and professionally. Proactively mitigates potential areas of abrasion. WORKING AT VATICA HEALTH ADVANTAGES Prosperity Competitive salary based on your experience and skills – we believe the top talent deserves the top dollar Bonus Potential (based on role and is discretionary) – if you go above and beyond, you should be rewarded 401k plans– we want to empower you to prepare for your future Room for growth and advancement- we love our employees and want to develop within Good Health Comprehensive Medical, Dental, and Vision insurance plans Tax-free Dependent Care Account Life insurance, short-term, and long-term disability Happiness Excellent PTO policy (everyone deserves a vacation now and then) Great work-life balance environment- We believe family comes first! Strong supportive teams- There is always a helping hand when you need it The salary for a position is typically determined by multiple factors such as the individual's qualifications, experience, skills, and location. The projected compensation range for the position may vary based on these factors and could range from $95,000 to $100,000 (annualized USD). However, this estimate represents just one aspect of our total compensation package offered.

Manage provider relationships, develop improvement plans, and enhance provider satisfaction and performance. | Requires healthcare provider engagement experience, data-driven insights, and excellent communication skills. | The Provider Engagement Manager (PEM I), is an integral role at Vatica, responsible for overall practice success, including but not limited to provider satisfaction, engagement/adoption, and performance management. This role provides critical support to contracted practices in the assigned market. Passion for exceptional customer service and experience developing and maintaining relationships with C-suite, office staff and providers in primary care practices, large health systems and physician organizations is required. Through cross-functional collaboration, the PEM I is responsible for improving provider satisfaction, quality and risk adjustment performance in the Vatica Health program, thus impacting overall patient outcomes. This individual should be very comfortable and confident presenting data driven insights and metrics on a regular basis. The role of the PEM I is vital to Vatica’s continued success and growth. Please note that travel is expected for this role in your assigned territory. Responsibilities Collaborate with C-Suite leadership, doctors, staff and key external stakeholders to maintain and cultivate relationships. Develop strategic, comprehensive, provider-specific plans to advance risk adjustment and quality performance, participation and provider satisfaction. Proactive identification of performance improvement opportunities through analysis and discussion with subject matter experts; influence provider behavior to achieve key performance metrics. Develop effective improvement plans for practices that are not meeting performance goals. Improve the rate of active participation among all contracted practices, at the individual provider level. Contribute to the achievement of 99%+ provider retention year-over-year. Follow standard protocols and leverage Job Aids, workflows, and other tools to ensure providers’ questions and concerns are addressed in a timely manner. Contribute to the achievement of 99%+ provider e-signature on Vatica encounters within client specific Lock parameters. Leverage technology, and best practices, to deliver provider-centric service. Receive, assess, and research all questions, concerns and complaints received from contracted practices. Work cross functionally to research concerns and complaints and achieve “win-win” results for practices, clients and Vatica. Immediately seek assistance and guidance from leadership, or other supervisory staff, to resolve escalated and complex provider service issues and complaints. Fully document all interactions, and communications, with practices in Salesforce (and other tools, as appropriate). Drive incremental improvements in provider satisfaction scores (measured by NPS or other methods) year-over-year, in accordance with corporate OKRs. Support interdepartmental projects. Contributes to, and executes, all responsibilities assigned to this role. Minimum of three years of provider account management or liaison/engagement and a Bachelor’s degree; experience at a health system or other healthcare setting. Ability to actively engage and influence behavior on all levels, i.e. C-Suite, providers, office staff Demonstrated proficiency increasing provider engagement. Excellent customer service and problem-solving skills. Excellent presentation and communication skills (verbal and written) in both remote and in-person environments. Keen attention to details; ability to follow verbal and non-verbal cues. Ability to learn quickly, adapt and succeed in a fast-paced organization. Ability to demonstrate a high degree of sound judgment and resiliency. Ability to work independently in a remote environment. Comfortable with ambiguity and pivoting to support changing market needs. Excellent organizational skills with the ability to multi-task. Up to 25% travel required. Strong knowledge/experience in Value Based Care arrangements (Preferred) Experience working with health systems, provider practices, provider enablers payers, ACOs and “payviders” (Preferred) Proficiency in Microsoft Suite including Excel and data visualization tools such as Power BI (Preferred) Strong knowledge/experience with Quality, Risk Adjustment and Medicare HEDIS/Stars Programs (Preferred) Experience working in a CRM such as Salesforce (Preferred) Competencies: Action Oriented Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Identifies and seizes new opportunities. Collaborates Identifies and builds partnerships to meet shared goals. Readily partners with others to meet objectives and shares credit for contributions. Demonstrates cooperation that earns support of others. Communicates Effectively Exchanging ideas, knowledge, and data so that the message is received and understood with clarity and purpose. Leverages emotional intelligence to adapt to the emotions and intentions of others Situational Adaptability & Flexibility Adapts approach in real time to respond to different situations. Thinks quickly and readily adapts behavior in the moment. High level of versatility. Customer Focus Builds strong internal and external customer relationships and prioritizes customer-centric solutions. Identifies opportunities to serve customers and stakeholders more effectively. Instills Trust, Demonstrates Self-awareness & Interpersonal Savvy Builds trust by following through on commitments and leading with integrity and authenticity. Leverages self-awareness to seek feedback from others and reacts positively to constructive criticism. Understands and responds to the emotions and behaviors of others. Leverages emotional intelligence to influence positive results. WORKING AT VATICA HEALTH ADVANTAGES Prosperity Competitive salary based on your experience and skills – we believe the top talent deserves the top dollar Bonus Potential (based on role and is discretionary) – if you go above and beyond, you should be rewarded 401k plans– we want to empower you to prepare for your future Room for growth and advancement- we love our employees and want to develop within Good Health Comprehensive Medical, Dental, and Vision insurance plans Tax-free Dependent Care Account Life insurance, short-term, and long-term disability Happiness Excellent PTO policy (everyone deserves a vacation now and then) Great work-life balance environment- We believe family comes first! Strong supportive teams- There is always a helping hand when you need it The salary for a position is typically determined by multiple factors such as the individual's qualifications, experience, skills, and location. The projected compensation range for the position may vary based on these factors and could range from $80,000 to $95,000 (annualized USD). However, this estimate represents just one aspect of our total compensation package offered.

The Principal Product Manager will guide the vision, strategy, and execution of EMR-integrated product portfolio, ensuring solutions connect to clinical systems and enhance provider workflows. Responsibilities include conducting market analysis, managing the product lifecycle, and collaborating with various teams to drive product adoption. | Candidates should have a bachelor's degree in a relevant field and at least 5 years of product management experience in healthcare technology. Experience with EMR platforms and data integration standards is essential, along with a strong understanding of risk adjustment and quality improvement programs. | At Vatica Health, we are reimagining how payers and providers work together to close care gaps, improve risk adjustment accuracy, and deliver higher quality care. As our Principal Product Manager, Integrated Solutions, you will guide the vision, strategy, and execution of our EMR-integrated product portfolio. These solutions connect directly to clinical systems and embed into provider workflows, helping our customers achieve better clinical and financial outcomes at scale. This is a hands-on, high-visibility role with the opportunity to shape and innovate new products and strategic capabilities, combining robust interoperability, strong vendor partnerships, and practical value. You will spend time collaborating with engineering, operations, and growth teams, as well as our external customers to understand and translate their needs into solutions that make a meaningful difference. Responsibilities: Market Analysis and Strategy Conduct deep market, competitive, and regulatory analysis to identify growth opportunities for EMR-integrated products and services Define and prioritize product features based on company strategy, market demand, and ROI Establish and track KPIs that measure delivery, adoption, and value of integrated products Product Management and EMR Integration Own the end-to-end product lifecycle for integrated solutions, from discovery through launch and optimization, including feedback loops and support for implementation campaigns at scale Maintain a transparent, data-driven roadmap Build and manage relationships with 3rd-party EMR vendors and integration partners Collaborate with engineering and product colleagues to translate prioritized feature requirements into technical specifications, integrated workflows, and user stories Ensure integrated solutions remain in compliance with industry standards and applicable regulatory requirements (HIPAA, HITECH, HL7, CMS, ONC, etc.) Oversee feature acceptance, monitor performance, and identify opportunities to improve efficiency, scalability, and adoption Partner with growth and operations teams to drive EMR integration product adoption programs Stakeholder and Leadership Engagement Serve as the subject matter expert for integrated products and related strategic initiatives Partner with internal and external stakeholders including clinicians, department leaders, and EMR vendors to gather requirements and support adoption campaigns Present progress, risks, and strategic updates to executive leadership Bachelor’s degree in business, finance, computer science, or related field; MBA or equivalent experience is a plus. 5+ years of product management in healthcare technology 5+ years of hands-on experience designing, building, and implementing data integration and systems interoperability solutions using FHIR APIs, FHIR data models, and SMART-on-FHIR app protocols Other integration standards experience is a plus (e.g. HL7 2.x, X12, CDS Hooks, Direct Messaging) Proven success launching EMR-integrated applications via vendor marketplace programs (e.g. Epic Showroom, athena Marketplace, Cerner CODE) Experience working directly with EMR platforms is a plus (e.g. Epic, Medent, eClinicalWorks) Track record of delivering SaaS solutions in Agile environments with distributed teams Strong understanding of risk adjustment (HCC coding), HEDIS/Stars measures, and quality improvement programs Competencies: Business Insight & Organizational Savvy Aligns tasks and initiatives with company priorities, translating goals into actionable plans with clear milestones. Navigates organizational dynamics effectively, engaging key stakeholders and leveraging resources to develop strategic solutions. Regularly evaluates and adjusts priorities to ensure meaningful impact and results Collaborates Forges strong partnerships to achieve shared goals, actively engaging with others and valuing diverse perspectives. Works cooperatively across teams, earning trust and support while sharing credit for successes. Leverages collaboration to strengthen professional relationships and deliver impactful results. Situational Adaptability & Flexibility Quickly adjusts approach to meet changing situations, demonstrating high versatility and adaptability. Focuses on making a positive impact in every interaction and remains positive when quick pivots are needed, seamlessly fitting into any environment. Strategic Mindset Anticipates future trends and potential roadblocks, creating strategies to drive results. Thinks ahead, connects vision to action, and evaluates risks and rewards from all perspectives to make informed decisions. Balances Stakeholders & Manages Conflict Effectively balances competing stakeholder needs with fairness and flexibility. Communicates openly, resolves conflicts professionally, and mediates disputes to achieve equitable outcomes. Communicates Effectively Delivers clear, purposeful messages that ensure understanding and connection. Adapts communication style with emotional intelligence, demonstrating active listening, empathy, and confidence. Fosters open dialogue, encouraging collaboration and attentively valuing others' perspectives. WORKING AT VATICA HEALTH ADVANTAGES Prosperity Competitive salary based on your experience and skills – we believe the top talent deserves the top dollar Bonus Potential (based on role and is discretionary) – if you go above and beyond, you should be rewarded 401k plans– we want to empower you to prepare for your future Room for growth and advancement- we love our employees and want to develop within Good Health Comprehensive Medical, Dental, and Vision insurance plans Tax-free Dependent Care Account Life insurance, short-term, and long-term disability Happiness Excellent PTO policy (everyone deserves a vacation now and then) Great work-life balance environment- We believe family comes first! Strong supportive teams- There is always a helping hand when you need it The salary for a position is typically determined by multiple factors such as the individual's qualifications, experience, skills, and location. The projected compensation range for the position may vary based on these factors and could range from $135,000 to $145,000(annualized USD). However, this estimate represents just one aspect of our total compensation package offered.