VASL

Provide customer support via email, phone, and chat, managing orders and shipments and implementing AI tools to improve service. | 1-3 years eCommerce customer service experience with ShipStation proficiency and strong communication skills. | Title: Customer Service Specialist (Ecommerce) Job Type: Full-Time, Remote Timings: 9 PM - 4 AM (Pakistan Standard Time) Overview: We’re looking for a customer-focused Customer Service Specialist who can not only handle day-to-day support, but also help us implement AI tools to streamline and improve customer experience. This role combines hands-on support with process improvement and automation. Key Responsibilities: Respond to customer inquiries via email, phone, and chat Assist with orders, shipping, returns, and product questions Manage shipments using ShipStation Troubleshoot delivery issues and order errors Process refunds, replacements, and updates Answer reviews AI & Automation (Key Part of Role) Identify repetitive customer questions and patterns Help implement AI tools and automation to handle FAQs (order status, shipping, returns, etc.) Create and refine response templates and knowledge base content Train and improve AI responses to match brand voice Monitor performance and suggest improvements to reduce support volume Requirements: 1–3 years of eCommerce customer service experience Must be proficient in ShipStationStrong written and verbal communication skills Comfortable handling both calls and high-volume email support Interest or experience in AI tools, automation, or process improvement

The Marketing Support Specialist will assist with day-to-day marketing, content, and operations tasks, including creating branded visuals and managing content updates on WordPress. The role also involves maintaining CRM data and supporting sales enablement activities. | Candidates should have a Bachelor's degree in a relevant field and 3-8 years of experience in marketing or operations support roles. Fluency in English and hands-on experience with tools like Canva and WordPress are essential. | Title: Marketing Support Specialist Job Type: Full-Time (Remote) Location: Work from Home (Pakistan-based candidates only) Timings: 7 PM – 4 AM (Pakistan Standard Time) Skills: Canva, WordPress, Pipedrive, Content Management, Basic Reporting Fluency in ENGLISH is a MUST Job Overview: We are looking for a skilled and detail-oriented Marketing Support Specialist to assist with day-to-day marketing, content, and operations tasks. This role involves supporting content design, CRM reporting, website coordination, and publishing content on WordPress. You’ll work closely with internal teams to help execute marketing workflows, upload assets, and maintain up-to-date content across platforms. Key Responsibilities: Create branded visuals, slides, and marketing assets using Canva Upload blogs and manage content updates on WordPress Assist with website redesign tasks (basic content and layout updates) Maintain CRM data and generate reports using Pipedrive Coordinate content scheduling and organize digital assets Support recurring marketing and operations tasks as assigned Assist in pipeline monitoring, lead tracking, and basic sales analytics. Support sales enablement by preparing proposals, pitch decks, and collateral. Qualifications: Bachelor’s degree in Marketing, Business, Communications, or a related field 3–8 years of experience in marketing, content, or operations support roles Hands-on experience with Canva, WordPress, and CRM tools (preferably Pipedrive) Strong attention to detail and ability to work independently Excellent communication skills in English (written and verbal) Must be available to work full-time during U.S. hours (Arizona Standard Time) Preferred Skills: Familiarity with SEO best practices for blogs Experience working with U.S.-based clients or international teams Basic knowledge of website structure and publishing workflows Why Join Us? Competitive Compensation: We offer a market-competitive salary based on skills and experience. Growth Opportunities: Get hands-on experience supporting international operations with room for professional development. Positive Work Culture: Join a team that values ownership, collaboration, and continuous learning. Remote Flexibility: Work from the comfort of your home while making a global impact.