Valon

Develop and maintain operational analytics, write SQL queries, build dashboards, support audit and regulatory reporting, and improve data models. | 4-7 years in data analytics or BI, proficiency in SQL and Excel, experience with data visualization tools, strong problem-solving skills, and a bachelor's degree in a related field. | About the Company Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing. We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate. Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans. This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries. The results speak for themselves. We've transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry. ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond. About the Role: We are hiring a Data Analyst II for our Valon Mortgage (VM) analytics function. This team provides analytical support across Valon's operational business, including audit/exam fulfillment, SLA monitoring, performance management, investigations, and custom reporting. You will partner with business leaders to improve operational visibility, support externally-facing reports to clients, create internally-facing dashboards, and contribute to scalable solutions that meet Valon’s data needs. The right candidate is analytical, adaptable, and brings a balanced mix of technical skills and business intuition. Responsibilities • Develop knowledge and expertise around the data tables across all areas of the business. • Write SQL queries, build dashboards, and conduct ad hoc analysis to help operational leaders understand business performance, make effective decisions, and identify root causes of results. • Assist with third-party audit, exam, and regulatory reporting by supporting timelines, contributing to data QA, and helping prepare clear outputs for partners and regulators. • Support the maintenance and improvement of Valon’s SLA reporting process. • Collaborate with other data analysts and data engineers to recommend and implement improvements to data models. Ideal Background • 4–7 years of full-time work experience in data analytics or business intelligence, ideally at a mortgage servicer, financial institution, or other regulated industry. • Strong proficiency in SQL (Python skills a plus). • Proficiency in Google Sheets and/or Microsoft Excel. • Experience with data visualization tools (Hex, Looker, or equivalent). • Demonstrated problem-solving ability and a willingness to learn quickly. • Experience working collaboratively with cross-functional data team members. Minimum Qualifications • Bachelor’s Degree in Computer Science, Data Analytics, or a related field. Benefits • * Compensation: competitive salary and 401k plan • Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits • Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback • Generous time off: 17 days paid time off, sick days, and 11 company holidays • Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition

Develop and analyze data using SQL and visualization tools to support operational business decisions, audit and regulatory reporting, and SLA monitoring. | 4-7 years in data analytics or business intelligence, proficiency in SQL and Excel, experience with data visualization tools, and a bachelor's degree in computer science, data analytics, or related field. | About the Company Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing. We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate. Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans. This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries. The results speak for themselves. We've transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry. ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond. About the Role: We are hiring a Data Analyst II for our Valon Mortgage (VM) analytics function. This team provides analytical support across Valon's operational business, including audit/exam fulfillment, SLA monitoring, performance management, investigations, and custom reporting. You will partner with business leaders to improve operational visibility, support externally-facing reports to clients, create internally-facing dashboards, and contribute to scalable solutions that meet Valon's data needs. The right candidate is analytical, adaptable, and brings a balanced mix of technical skills and business intuition. Responsibilities • Develop knowledge and expertise around the data tables across all areas of the business. • Write SQL queries, build dashboards, and conduct ad hoc analysis to help operational leaders understand business performance, make effective decisions, and identify root causes of results. • Assist with third-party audit, exam, and regulatory reporting by supporting timelines, contributing to data QA, and helping prepare clear outputs for partners and regulators. • Support the maintenance and improvement of Valon's SLA reporting process. • Collaborate with other data analysts and data engineers to recommend and implement improvements to data models. Ideal Background • 4–7 years of full-time work experience in data analytics or business intelligence, ideally at a mortgage servicer, financial institution, or other regulated industry. • Strong proficiency in SQL (Python skills a plus). • Proficiency in Google Sheets and/or Microsoft Excel. • Experience with data visualization tools (Hex, Looker, or equivalent). • Demonstrated problem-solving ability and a willingness to learn quickly. • Experience working collaboratively with cross-functional data team members. Minimum Qualifications • Bachelor's Degree in Computer Science, Data Analytics, or a related field. Benefits • * Compensation: competitive salary and 401k plan • Health & well-being: we'll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits • Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback • Generous time off: 17 days paid time off, sick days, and 11 company holidays • Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition Throughout the interview process, please remember that emails will only be from valon.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach. Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.

The Mortgage Assistance Underwriter will review and implement loss mitigation workout options for homeowners experiencing financial hardships. This role involves managing a caseload, reviewing applications, and providing exceptional customer service to support Valon’s strategic goals. | Candidates must have a high school diploma and at least 2 years of experience in collections, loss mitigation, or mortgage banking. Knowledge of FHA, VA, USDA guidelines, and the ability to work independently in a fast-paced environment are essential. | About the Company Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing. We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate. Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans. This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries. The results speak for themselves. We've transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry. ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond. Mortgage Assistance at Valon The Mortgage Assistance team is a group of organized and altruistic individuals who provide exceptional customer service to our homeowners who are currently facing financial hardship that directly impacts their ability to make monthly mortgage payments. This team will take ownership and provide support to homeowners by educating them on various Mortgage Assistance programs that are available and will guide them through the entire process in an attempt to prevent foreclosure. Equipped with extensive knowledge of the mortgage industry, each member prides themself on driving Valon's mission of championing homeownership. About the Role The Mortgage Assistance Underwriter will work to provide solutions for existing homeowners of Valon Mortgage that are experiencing hardships. This individual will report to the Underwriting Supervisor/Manager and be responsible for providing best-in-class customer service to both homeowners as well as internal customers to support Valon’s strategic goals. The primary objective of this role will be to determine the best workout option for homeowners with mortgages within Valon’s servicing portfolio, strengthening both homeowner and investor relationships. Responsibilities The Underwriter plays an integral part in reviewing and implementing loss mitigation workout options within the Mortgage Assistance business unit. Under the general supervision of the Underwriting Supervisor/Manager, the Underwriter will be responsible for reviewing mortgage assistance applications and managing a caseload of files including all steps necessary from application to modification. This position will have a basic understanding of mortgage servicing and provide support to the Underwriting team. Review customer documentation in accordance with Regulation X (30 calendar days) to determine if the homeowner qualifies for a loss mitigation option; report information to the investor, client, and insurer. Order and review BPO/AVM/appraisal as applicable. Calculate income, expenses, and escrow advances in accordance with departmental and investor/insurer/client guidelines. Accurately and timely update template steps and system notes to reflect the current status of the file. Order and review title searches as applicable. Review and implement according to an investor, client, and insurer guidelines for loan modifications, forbearances, and repayment terms, short sales, and deeds in lieu. For short sales, review marketing strategies, listing history, and offer activity. Handle counter offers in accordance with departmental procedures and investor/insurer/client guidelines. Request and follow up on foreclosure holds as necessary. Submit loss mitigation requests to investor/client/MI for approval as required. Decline files as directed in accordance with departmental procedures as set forth by investor/client/investor/insurer guidelines and send an appropriate denial letter if the homeowner does not qualify for a workout option. Prepare and send trial period documents, forbearance plan documents, repayment plan agreements, short sale approval, closing letters, and decline letters as needed. Contact homeowners and real estate agents to provide the status of files Handle all written and verbal correspondence professionally between the homeowners, client, investor, insurer, subordinate lien holders, real estate agents, consumer credit counseling services, and foreclosure attorneys. Complete 2nd Look/QA process to ensure compliance with investor/insurer/client guidelines. Work in conjunction with vendors to oversee the generation and compliance of modification, short sale, and deed in lieu of foreclosure documentation Additional duties may be assigned. Minimum Qualifications High School Diploma or equivalent required Knowledge of FHA, VA, USDA Fannie Mae/DU and Freddie Mac / LPA guidelines and automated underwriting systems" Ability to critically examine credit, income, assets, title, and appraisals for adherence to company, investor, and GSE underwriting guidelines. 2 years of Collections, Loss Mitigation, or other mortgage banking, mortgage servicing, or real estate-related experience. 2 years of mortgage loan origination/modification experience 2 years of telephone customer contact experience. Knowledge of Fair Debt Collection Protection Act. Ability to work independently in a fast-paced environment as well as part of a team and focus on results. Ability to learn rules, regulations, and laws in order to meet state, investor, client, and insurer guidelines. Ability to structure a workout that serves the best interests of the homeowner/investor/insurer/client. The ability to apply general rules to specific problems to produce answers that make sense. As well as the ability to combine pieces of information to form general rules or conclusions. Ideal Background 5+ years of mortgage/modification underwriting experience 2+ years of Manual Underwriting experience 3-5 years of processing and/or closing experience Understanding of mortgage industry federal regulations including RESPA, TILA, ECOA, TRID, CFPB, etc Strong communicator with excellent writing skills High integrity with strong ethical values Team player with the ability to work effectively with a variety of team members What we can offer: Compensation: competitive salary and 401k plan Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits Food & meals: in-office snacks and drinks, and Bagel Fridays Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient. Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback Generous time off: 17 days paid time off, sick days, and 11 company holidays Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition This Base Compensation pay range applies to our New York City located staff and may differ according to location. New York Base Compensation Pay Range $51,000—$65,000 USD Throughout the interview process, please remember that emails will only be from valon.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach. Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Lead and manage the loan closing and funding team to ensure timely, accurate, and compliant loan closings and disbursements. | 5+ years closing/funding mortgage experience with 2+ years managerial experience, deep regulatory knowledge, and strong leadership skills. | About The Company Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time. Lending at Valon Valon is currently scaling up its mortgage lending business, which aims to provide Valon homeowners the ability to access low cost and streamlined mortgage loans and Valon partners tools to retain customers. As a member of the Lending team, you will be directly involved in making it faster, easier, and cheaper for homeowners to get loans by reinventing the homeowners journey. We are looking for experienced and innovative individuals who are eager to transform the mortgage industry for the better to help build our team and business. About The Role As the Mortgage Loan Closing/Funding Manager, you will lead a team of closers and funders responsible for ensuring loans are closed accurately, timely, and in full compliance with regulatory and investor guidelines. This role requires a hands-on leader who can coach, mentor, and optimize workflows, while collaborating cross-functionally with processing, underwriting, secondary markets, compliance, and post-closing teams. You’ll be key to building out scalable operations and helping shape how Valon delivers seamless, customer-first closings. Responsibilities • Lead and manage the daily operations of the Closing and Funding team, ensuring timely and compliant loan closings and disbursements • Oversee the preparation, review, and delivery of closing packages in accordance with company, investor, and regulatory requirements • Ensure TRID, RESPA, and agency compliance across all closings • Act as escalation point for complex closing issues and coordinate resolutions across internal and external stakeholders • Maintain quality control standards and work closely with Compliance and Post-Closing to address audit findings or file corrections • Own pipeline management and resource allocation to meet SLAs and investor delivery timelines • Build and refine scalable processes that improve efficiency, accuracy, and the borrower experience • Train, coach, and develop team members; provide regular performance feedback and support career growth • Partner with Product and Engineering teams to provide operational feedback on process automation or system enhancements • Foster a collaborative, accountable, and customer-centric team culture Ideal Background • 5+ years of closing/funding experience in the mortgage industry with at least 2 years in a managerial role within loan closing/funding • Deep understanding of mortgage regulations (TRID, RESPA, TILA, ECOA), agency and investor closing guidelines, and loan funding procedures • Proficient and comfortable navigating mortgage tech platforms • Exceptional leadership, coaching, and team development skills • Ability to think strategically while executing tactically in a high-volume, fast-paced environment • Track record of driving process improvements and managing change • Strong communication skills with the ability to influence cross-functional stakeholders • High integrity, strong attention to detail, and a commitment to operational excellence • Bachelor's degree or equivalent work experience preferred Minimum Qualifications • A high school diploma, GED, or equivalent secondary education certification required What We Can Offer • Compensation: competitive salary and 401 (k) plan • Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits • Food & meals: in-office snacks and drinks, and Bagel Fridays • Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient. • Grow together: Company-wide orientation for you to successfully onboard and other learning & development opportunities, including regular review cycles that feature 360-degree feedback • Generous time off: 17 days paid time off, sick days, and 11 company holidays • Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid, so you can focus your energy on your newest addition Throughout the interview process, please remember that emails will only be from valon.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach. Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Manage client data migrations, build reporting pipelines, analyze data to inform business decisions, and maintain client relationships in mortgage servicing. | 4+ years (6+ for senior) of data analytics experience, expert SQL skills, dbt experience, customer-facing roles, and familiarity with BI tools. | About the Company Valon's mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We're creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing-the process of paying off one's mortgage-Valon is taking the first step in transforming the industry one homeowner, and lender, at a time. About the Role We are looking for full-stack data analysts who can take end-to-end ownership of the data and analytics needs of Valon's SaaS customers. You will be responsible for large scale migrations of varying reporting infrastructure to the Valon Data Schema and API on behalf of clients. You will interface with clients, stand up data infrastructure, migrate or build out reporting, and more. You'll work closely with client data teams, representing Valon as both the expert on Valon's Data Schema, and also mortgage servicing best practices. The right candidate is technical, analytical, and works well under pressure including high stakes and tight deadlines. At the same time, positivity, clear communication, and customer service are key. Responsibilities • Collect and document client requirements at the project level from client data analysts. • Establish new data processes, tools, and systems for clients according to plan. • Create reporting pipelines in dbt. • Write, re-write, or migrate SQL queries, reports, and dashboards to empower client operational processes. • Conduct analysis to inform client business decisions. • Document, audit, and improve client data sets to meet client data needs. • Respond to data requests from the client and their operations teams. • Meet tight project deadlines. • Dive deep into the mortgage servicing industry to understand its complicated inner workings. Additional Senior Level Responsibilities • Collect and document client requirements at the client relationship level from client executives, middle management, and data analysts. • Architect and establish new data processes, tools, and systems for clients, owning project timelines and deliverables, including accountability for milestones and deadlines. • Educate clients on data tools that increase the efficiency of their operations teams. • Ensure long term success and retention of client relationships. Ideal Background • 4+ years (6+ for Senior) of full-time work experience in data analytics, product analytics, business analytics, or business intelligence, ideally at a tech company (mortgage servicing experience a plus). • Experience in a customer facing role. • Expert in SQL required (Python skills a plus). • Experience with dbt. • Experience using data visualization tools, especially Hex, Looker, PowerBI, Tableau or equivalent BI tools. • Experience working with data engineering teams and building out data infrastructure. • Experience applying data and analytics concepts to business problems. This Base Compensation pay range applies to our New York City located staff and may differ according to location. New York Base Compensation Pay Range $105,000-$218,500 USD Throughout the interview process, please remember that emails will only be from valon.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach. Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.