Valeris

Own the patient services platform architecture across Salesforce, Azure, and .NET, setting standards for scalable integrations and modernizing healthcare connectivity. | Requires 12+ years of software engineering experience, including five years as an architect, with deep Salesforce architecture, enterprise integration, and secure healthcare platform expertise. | Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com. In the role of Lead Platform Engineer, you will own the end-to-end architecture of the patient services platform, ensuring Salesforce Life Sciences Cloud, orchestration and workflow services, agentic automation, integration and data services, and the .NET/Azure ecosystem work together as a cohesive, secure, and scalable platform. You will define and maintain architectural boundaries, establish reusable patterns and standards, and make the preferred way of building the easiest way for teams to deliver. Partnering with engineers, business leaders, vendors, and delivery partners, you will drive platform adoption, accelerate program migrations, and ensure the platform's architectural vision remains consistent as it evolves through ongoing transformation and growth. Key Responsibilities: Own and evolve the reference architecture for the enterprise patient services platform, including Salesforce Life Sciences Cloud, orchestration, agentic services, integrations, data platforms, and .NET/Azure services Define architectural boundaries and design principles governing data, workflow, business logic, user experience, automation, and system ownership across the platform Establish and govern architecture standards, reusable patterns, and "golden paths" that enable consistent implementation and adoption across programs Design and maintain a scalable multi-tenant, multi-program architecture that supports rapid onboarding through configuration and reusable capabilities rather than custom engineering Serve as the architectural owner for Salesforce Life Sciences Cloud, including data and case models, security, environment strategy, extensibility, integrations, deployment architecture, and platform scalability Ensure adherence to a shared patient and case model, preserving platform consistency and preventing program-specific architectural divergence Define and govern integration architecture, including system ownership, canonical data contracts, event-driven patterns, and data synchronization strategies Lead architecture for healthcare connectivity solutions, including payer, specialty pharmacy, claims, eligibility, clinical data exchange, e-prescribing, and hub integrations Design and govern secure handling of regulated healthcare data, including access controls, encryption, auditability, data retention, and HIPAA/SOC 2 compliance requirements Drive the architecture and scalability of agentic AI and automation capabilities, ensuring secure, reliable, observable, and compliant workflows that support production patient services Establish evaluation, testing, and governance frameworks for AI-enabled solutions to ensure quality, reliability, and production readiness Provide architectural leadership across the .NET and Azure ecosystem, including APIs, integrations, messaging, compute, data, identity, and observability services Guide platform consolidation, modernization, and migration initiatives, balancing innovation with operational stability and long-term maintainability Govern architecture delivered by third-party partners, reviewing solution designs and implementations to ensure alignment with platform standards and strategic objectives. Define and monitor non-functional requirements, including availability, performance, resilience, recovery objectives, capacity planning, and cloud cost optimization Review designs and code, mentor engineers, lead technical proofs of concept, and provide guidance on complex production and platform challenges Produce and maintain clear architectural documentation, reference designs, and technical guidance that enable successful adoption and long-term platform sustainability architecture, governor limits and scale, release and deployment architecture, managed packages and AppExchange, integration boundaries and the extensibility strategy Utilize Valeris’ values as the driving force behind the team’s success On time adherence to training deadlines for all corporate policies and procedures Ensure all SOPs are followed with consistency · Perform additional tasks or projects as assigned Qualifications: 12+ years of experience in software engineering, including 5+ years serving as an Architect in complex, enterprise-scale environments 6+ years architecting enterprise Salesforce solutions, including ownership of large-scale data models and platform architecture Proven experience owning and governing enterprise platform architectures comprised of multiple technology domains, with responsibility for defining capabilities, system boundaries, and long-term architectural direction Deep Salesforce architecture expertise, including data modeling, security, custom development, platform scalability, environment strategy, and release management Experience architecting Salesforce as a system of record within a broader enterprise platform ecosystem Experience designing and governing multi-tenant or multi-program platforms using shared services and configurable solutions Strong enterprise integration architecture experience, including APIs, event-driven patterns, canonical data models, and data synchronization strategies Experience architecting secure, compliant platforms that manage regulated or sensitive data. Working knowledge of .NET and Azure architecture, including the ability to review designs and define platform boundaries Experience governing architecture in partner-led or outsourced delivery environments Proficiency with AI-assisted development tools and applying them to improve engineering practices and delivery outcomes Exceptional communication and stakeholder management skills, with the ability to influence both technical and executive audiences Physical Demands & Work Environment While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy. Although very minimal, flexibility to travel as needed is preferred. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. Why Work for Valeris? We’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect: Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs Additional health support, including telehealth and Employee Assistance Program (EAP) services Company match on Health Savings Account contributions Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000 Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting Paid Time Off (PTO) and Sick Leave to support work-life balance Team members receive nine paid holidays plus two floating holidays Opportunities for advancement in a company that supports personal and professional growth A challenging, stimulating work environment that encourages new ideas Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace A mission-driven, inclusive culture where your work makes a meaningful impact Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice. Our Commitment to Equal Opportunity At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.

You would develop and maintain client-facing APIs and platforms, support production releases, and help migrate on-premise systems to the cloud while collaborating with stakeholders and client teams. | The role requires 3–5+ years of professional development experience, extensive C# and .NET Core API development, relational database expertise, and skills in secure architecture, testing, code review, documentation, and communication. | Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com. Valeris is looking for an outstanding individual to join our product API development team as a Senior Software Engineer. This position will be reporting to our Director of Software Engineering and will be working to advance the future of Valeris platforms and APIs. The right candidate for this job would be someone who has significant experience in backend application development with a focus on REST APIs. Key Responsibilities: Hands-on experience applying AI tools such as Claude, ChatGPT, GitHub Copilot, and Codex to accelerate software engineering, architecture, testing, and delivery. Developing client-facing REST APIs as products. Creating and maintaining technical documentation for both internal and external consumption. Troubleshooting, debugging, and supporting production APIs and solutions. Working with the team Product Owner and stakeholders to develop custom solutions within our standard platform. Participate in proof of concept (POC) initiatives. Building and maintaining core platforms and frameworks. Collaborating with external client technical teams to assist in onboarding the usage of our products. Communicating with stakeholders in sprint reviews and demos. Perform other duties as needed at the discretion of your manager. Assist with migrating on-premise platforms to a cloud environment. Assist with code releases. Utilize Valeris’ values as the driving force behind the team’s success On time adherence to training deadlines for all corporate policies and procedures Ensure all SOPs are followed with consistency Perform additional tasks or projects as assigned Qualifications: 3-5+ years of software development experience in a professional business environment. Extensive experience developing enterprise level APIs in the .Net (Core) framework utilizing C# as the programming language. Strong relational database experience (SQL Server preferred). Able to break down complex requirements into actionable work items and unit-testable code. Understands and applies techniques to help prevent and address security vulnerabilities. Able to apply more advanced architectural patterns to problems and the ability to see recurring situations in which patterns should be exercised. Able to learn and implement commercial off-the-shelf products into a solution where necessary. Develops software solutions to satisfy business use-cases and specified requirements. Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments, and clear code. Participate and provide in-depth code reviews to ensure code-quality and best solution approaches. Strong communication skills Physical Demands & Work Environment While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy. Although very minimal, flexibility to travel as needed is preferred. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. Why Work for Valeris? We’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect: Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs Additional health support, including telehealth and Employee Assistance Program (EAP) services Company match on Health Savings Account contributions Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000 Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting Paid Time Off (PTO) and Sick Leave to support work-life balance Team members receive nine paid holidays plus two floating holidays Opportunities for advancement in a company that supports personal and professional growth A challenging, stimulating work environment that encourages new ideas Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace A mission-driven, inclusive culture where your work makes a meaningful impact Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice. Our Commitment to Equal Opportunity At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.

Lead enterprise-wide strategic initiatives, align executive sponsors and cross-functional teams, and manage governance, interdependencies, and accountability through delivery. | Requires a bachelor's degree, PMP certification, and at least 8 years managing complex cross-functional initiatives, along with executive communication and proficiency in Agile, Waterfall, or hybrid methods. | Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com. Position Summary As a Senior Project Manager within the Enterprise PMO, you will lead high-priority strategic and enterprise initiatives that advance Valeris business objectives, operating model maturity, and scalable growth. You will provide end-to-end leadership across complex, cross-functional efforts, bringing structure to ambiguity and aligning executive sponsors, functional leaders, and delivery teams around clear outcomes, decisions, and accountability. This highly visible role requires exceptional executive presence, sound judgment, and the ability to influence across functions without direct authority. The successful candidate will establish strong governance, manage interdependencies and organizational change, and translate strategy into executable plans that deliver measurable business value. Key Responsibilities Lead complex, enterprise-wide strategic initiatives from initiation through implementation, adoption, and transition to sustained ownership. Partner with executive sponsors and functional leaders to define the business problem, strategic outcomes, scope, success measures, and decision rights for each initiative. Develop and execute integrated project plans that include workstreams, milestones, critical path dependencies, resource requirements, financial considerations, and change impacts. Establish and lead program governance, including executive steering committees, sponsor reviews, decision forums, workstream cadences, and escalation pathways. Create alignment across Operations, Technology, Finance, Commercial, Product, People, and other business functions to advance enterprise priorities. Drive accountability for deliverables, commitments, decisions, and interdependencies; surface obstacles early and maintain momentum across competing priorities. Proactively identify and manage risks, assumptions, issues, dependencies, and organizational readiness requirements, with clear mitigation and recovery plans. Manage scope and change through disciplined assessment of impacts to strategic outcomes, timeline, investment, resources, operating model, and benefits realization. Prepare and deliver concise executive-level status reports, dashboards, recommendations, and decision materials that enable timely, informed action. Monitor initiative health, milestones, resource utilization, budget performance, key performance indicators, and expected business benefits; recommend corrective action as needed. Support enterprise portfolio planning and prioritization by providing transparent delivery data, capacity insights, sequencing recommendations, and tradeoff analysis. Lead stakeholder engagement and change-management activities that promote adoption, clarify impacts, and ensure accountable owners are prepared to sustain new capabilities or processes. Strengthen Enterprise PMO maturity by advancing governance standards, templates, methodologies, portfolio reporting, and delivery best practices. Coach project managers and workstream leaders on effective planning, risk management, executive communication, and delivery discipline. Required Qualifications PMP certification required; certification must be current and maintained in accordance with PMI requirements. Bachelor's degree or equivalent professional experience. 8+ years of progressive project or program management experience leading complex, cross-functional strategic or enterprise initiatives from initiation through closure. Demonstrated success partnering with senior executives and influencing stakeholders across multiple business functions. Proven ability to lead through ambiguity, make sound decisions with incomplete information, and bring structure to evolving priorities. Experience establishing project governance, executive reporting, and decision-making forums for high-visibility initiatives. Strong command of project management methodologies, including Waterfall, Agile, and Hybrid approaches. Demonstrated ability to manage multiple concurrent initiatives, complex dependencies, resource constraints, and competing enterprise priorities. Strong business acumen with experience evaluating delivery tradeoffs, resource needs, financial impacts, and business benefits. Advanced experience with Microsoft Office Suite; experience with portfolio management, reporting, or collaboration tools preferred. Exceptional written, verbal, presentation, facilitation, and executive communication skills. Preferred Qualifications MBA or other advanced degree. PMI-ACP, PgMP, Lean, or Six Sigma certification. Experience supporting enterprise transformation, operating model design, technology-enabled change, M&A integration, or process optimization initiatives. Experience in healthcare, life sciences, financial services, technology, or other complex regulated environments. Physical Demands & Work Environment While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy. Although very minimal, flexibility to travel as needed is preferred. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. Why Work for Valeris? We’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect: Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs Additional health support, including telehealth and Employee Assistance Program (EAP) services Company match on Health Savings Account contributions Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000 Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting Paid Time Off (PTO) and Sick Leave to support work-life balance Team members receive nine paid holidays plus two floating holidays Opportunities for advancement in a company that supports personal and professional growth A challenging, stimulating work environment that encourages new ideas Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace A mission-driven, inclusive culture where your work makes a meaningful impact Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice. Our Commitment to Equal Opportunity At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.

Lead patient-access portfolio and business development strategy, advise internal teams and clients on program solutions, and represent the company’s expertise in the market. | Requires pharmaceutical patient-access and affordability experience, knowledge of patient services operations and enabling technology, and the ability to develop client strategies, proposals, and presentations. | Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com. The Vice President, Patient Access Strategy, reports to the Chief Strategy Officer. The position functions as a Key Thought Leader for the Business Development (BD), Product, Implementation, and Patient Services Operations team and must exhibit the highest level of area expertise in providing specialized information, performing tasks and delivering upon skills determined by the needs of Valeris regarding Patient Access solutions. The Vice President, Patient Access Strategy, is responsible for commercial strategy and supporting customers with solutions to help support the successful launch and ongoing performance of Valeris Patient Access Programs. This role is expected to partner with the innovation & product development team, marketing, business development, and operations to deliver best in class programs that grow our customer's business by best supporting the patients we serve. Your Impact in This Role Essential Functions: • Lead the development of our strategy for specific new business development opportunities in addition to working with our product, operations, technology, marketing and commercial teams to evolve Valeris' enterprise strategy for our entire Patient Access portfolio. • Contribute to the strategy and tactics for access services opportunities by developing content that reinforces Valeris' differentiated value proposition (RFP responses and executive summaries, Bid Defense Slides, Technology Strategy, etc.) and attending in person presentations or via conference call when it is not possible to travel in person • Be available as the go-to resource to help resolve complex questions, strategies, and potential issues raised by our commercial, operations, and product teams for ongoing Patient Services Programs and our Innovation & Product Development Roadmap • Function as a Key Thought Leader in the Patient and Market Access marketplace by representing Valeris' solutions and enterprise strategy through a partnership with marketing and peers to develop white papers, create and deliver podium talks, and develop other types of promotional marketing campaigns. • Serve as a resource to Valeris' client services team to help problem-solve any complex program operational challenges and opportunities, as well as preview new strategic solutions to our top clients at QBRs and in other key strategic meetings • Partner with Commercial Learning & Development to ensure appropriate team members fully understand commercial strategy • Work with our client's brand strategy owners regarding tactical planning process for Patient Access Services • Grow the portfolio of Valeris business in the utmost ethical manner• Network with industry contacts to uncover new business opportunities and enhance the market reputation of Valeris • Provide leadership through communication, and utilization of personal expertise • Improve Valeris employee product knowledge, market awareness, and overall understanding of Patient Services from the many perspectives of the constituents we service including manufacturer, patient, payer, provider, and pharmacy • Always maintain confidentiality as exposure to sensitive information regarding Valeris operations is mandatory for proper analysis of channel opportunities • Communicate and be accountable to all Valeris identified standards and expectations • Be a knowledgeable teammate and maintain a positive attitude to all • Always maintain a professional relationship with all customers and clients • Provide consistent communication and collaboration with internal and external stakeholders • Adhere to administrative task responsibilities • Utilize Valeris' leadership competencies as the driving force behind the team's success • On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data • Ensure all SOPs are followed with consistency • Conducts miscellaneous tasks or projects as assigned What you'll need to thrive in this role • History of working in the pharmaceutical services industry with a focus on patient access and affordability services • Defines and designs use cases and requirements for patient access program transactions and processes • Works with clients to establish strategic opportunities, operational standards, policies, and procedures for HUB, DTP, Pharmacy, Field Reimbursement, Nursing, and Affordability services operations to leverage next best action/service • Understands the nuances of PSP programs and leveraging the data available to determine what a patient needs within the ecosystem and how to support these needs • In-depth knowledge of the functional process for PSP operations and how HUB and Affordability Services programs are built within pharmaceutical organizations. • In-depth knowledge of the functional aspects of the technology enabling the processes within the PSP functions and how they work together • Ability to perform Valeris focused requirements regarding Patient Access Services through written proposals/presentations, data validation, documentation of business and conversion processes, and show the ability to manage critical projects • Understanding of industry best practices and possess the ability to communicate those insights to help improve the Valeris business model • Leverage industry network and contacts to identify new business opportunities to drive Valeris growth Preferred Attributes • Advanced degree (MBA, MPH, etc.) • Market Access experience in pharmaceutical, biotech or related field • Experience in thecommunity and/or hospital setting selling and/or supporting specialty, value-oriented, non-commodity products Physical Demands & Work Environment • While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy. • Although very minimal, flexibility to travel as needed is preferred. • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. Why Work for Valeris? We're committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect: • Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs • Additional health support, including telehealth and Employee Assistance Program (EAP) services • Company match on Health Savings Account contributions • Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000 • Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability • 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting • Paid Time Off (PTO) and Sick Leave to support work-life balance • Team members receive nine paid holidays plus two floating holidays • Opportunities for advancement in a company that supports personal and professional growth • A challenging, stimulating work environment that encourages new ideas • Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace • A mission-driven, inclusive culture where your work makes a meaningful impact Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice. Our Commitment to Equal Opportunity At Valeris, we don't just accept difference - we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.

Provide executive leadership and operational oversight for patient support and affordability programs across multiple biopharma clients. | 10+ years leadership in patient support or pharma services with strong operational, client management, and compliance skills. | Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com. The Vice President (VP) of Patient Support Services provides executive leadership and operational oversight for all HUB programs and patient affordability programs delivered on behalf of biopharma clients. This individual will design and scale patient access and affordability solutions that drive superior outcomes, optimize reimbursement processes, and elevate the overall patient and provider experience. As a senior leader within a third-party patient services and patient affordability organization, the VP will oversee multiple program teams spanning HUB, copay, and other patient affordability services supporting diverse therapeutic areas and clients, ensuring service delivery excellence, compliance, and innovation in every engagement. This position can be REMOTE. Key Responsibilities: Strategic Leadership & Client Partnership - Define and execute the strategic vision for operations including copay programs, patient affordability solutions, and patient support services across multiple biopharma partnerships. - Serve as a senior strategic partner to clients, ensuring alignment between program design, brand strategy, and operational delivery. - Identify new opportunities to expand and enhance service offerings, including technology integration, digital engagement, and patient insights. - Collaborate with Business Development and Program Implementation teams to support new client onboarding, RFP responses, and program launches. Operational Excellence - Lead all aspects of HUB operations and patient affordability programs, including benefits verification, prior authorization, financial assistance, copay assistance, patient affordability program design and administration, patient onboarding, adherence programs, and nursing/clinical support (as applicable). - Establish and monitor performance metrics, ensuring achievement of client SLAs, KPIs, and quality standards. - Drive continuous improvement initiatives that increase efficiency, scalability, and patient satisfaction. - Oversee the strategic design, implementation, and ongoing management of copay assistance and patient affordability programs, ensuring compliance with manufacturer program rules and applicable regulations. - Partner with Technology and Analytics teams to leverage data insights for proactive decision-making and performance optimization. Leadership & Team Development - Lead a team of senior directors and program managers responsible for day-to-day HUB, copay, and patient affordability operations and client program execution. - Build a strong leadership pipeline and culture of accountability, collaboration, and high performance. - Oversee workforce planning, training, and talent development to ensure organizational readiness and capability to meet evolving client needs. Compliance, Quality, & Risk Management - Ensure all operations adhere to client-specific requirements, industry regulations, and company compliance policies (HIPAA, FDA, OIG, and manufacturer guidelines). - Partner with the Quality and Compliance teams to maintain robust auditing, monitoring, and corrective action processes. - Champion a culture of compliance and ethical behavior across all levels of the organization. Financial & Operational Performance - Manage operational budgets, staffing models, and resource allocation to ensure profitability and efficiency. - Partner with Finance to forecast program costs, margins, and scalability opportunities. - Support strategic pricing and contract renewal discussions through operational insight and performance data. Other Responsibilities: - Utilize Valeris’ values as the driving force behind the team’s success - On time adherence to training deadlines for all corporate policies and procedures - Ensure all SOPs are followed with consistency - Perform additional tasks or projects as assigned Qualifications: - Bachelor’s degree in Healthcare Administration, Business, or related field required; MBA, MHA, or related advanced degree preferred. - 10+ years of progressive leadership experience in patient support services, HUB operations, patient affordability programs, specialty pharmacy, or pharma services. - Proven success leading large-scale, multi-client programs in a third-party HUB or outsourced services environment. - Deep understanding of patient access, reimbursement models, and the pharmaceutical commercialization process. - Demonstrated experience managing client relationships at the executive level. - Strong leadership, financial acumen, and operational management skills. - Commitment to service excellence, innovation, and compliance integrity. Physical Demands & Work Environment - While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy. - Flexibility to travel up to 30% to account for QBRs, Client Meetings, or other onsite meetings as needed. - This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. Why Work for Valeris? We’re Committed To Supporting The Well-being And Success Of Our Team Members. As Part Of Our Organization, Full-time Employees Can Expect: - Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs - Additional health support, including telehealth and Employee Assistance Program (EAP) services - Company match on Health Savings Account contributions - Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000 - Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability - 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting - Paid Time Off (PTO) and Sick Leave to support work-life balance - Team members receive nine paid holidays plus two floating holidays - Opportunities for advancement in a company that supports personal and professional growth - A challenging, stimulating work environment that encourages new ideas - Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace - A mission-driven, inclusive culture where your work makes a meaningful impact Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice. Physical Demands & Work Environment - While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy. - Although very minimal, flexibility to travel as needed is preferred. - This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. Why Work for Valeris? We’re Committed To Supporting The Well-being And Success Of Our Team Members. As Part Of Our Organization, Full-time Employees Can Expect: - Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs - Additional health support, including telehealth and Employee Assistance Program (EAP) services - Company match on Health Savings Account contributions - Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000 - Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability - 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting - Paid Time Off (PTO) and Sick Leave to support work-life balance - Team members receive nine paid holidays plus two floating holidays - Opportunities for advancement in a company that supports personal and professional growth - A challenging, stimulating work environment that encourages new ideas - Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace - A mission-driven, inclusive culture where your work makes a meaningful impact Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice. Our Commitment to Equal Opportunity At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.

Provide inbound and outbound support to patients and healthcare providers, coordinating benefits, orders, and appointments to facilitate patient care. | Requires healthcare administrative experience, strong communication skills, knowledge of insurance and benefit coordination, and customer service experience. | Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com. Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com. As a Care Coordinator, you provide inbound and outbound phone support and may serve as the primary contact for payers, patients, caregivers, specialty pharmacies, site of care centers, specialty distributors, pharmacy compounders, and providers. You will facilitate a collaborative process that gauges, coordinates, and monitors patient benefits, product orders and appointment coordination with the purpose of facilitating the overall patient journey. This includes utilizing services offered through the Patient Support Program on behalf of a manufacturer (client). The primary function is to provide unparalleled customer service to key internal and external stakeholders as a dedicated contact by coordinating resources, exchanging information, and ensuring appropriate delivery of services. Key Responsibilities: • Care Coordinator may be regionally aligned and will serve as an expert on all aspects of benefit coordination, and other forms of available support and will be responsible for handling healthcare provider and/or patient interactions • May serve as an advocate to patients regarding eligibility requirements, program enrollment, affordability support, and general access for prescribed therapy • Establishes relationships, develop trust, and maintain rapport with healthcare providers and/or patients • Serves as point of contact to health care providers for ongoing support and relationship development by acquiring and delivering detailed information regarding a program and/or a patient • Strong working knowledge and ability to understand and explain benefits offered by all payer types including private/commercial and government (i.e., Medicare, Medicaid, VA and DOD); with expertise in Medicare Part B • Navigates through payer challenges by asking appropriate questions to obtain the necessary result • Acts as an assigned liaison to client contacts (e.g., regional contact for sales representatives) • Maintains records in accordance with applicable standards and regulations to the programs/promotion • Follows program guidelines and escalates complex cases according to SOPs, Call Guides, and other program materials. • Identify and report pharmacovigilance information as required by client(s) (i.e., Adverse Events, safety complaints as per program SOPs) – (specific to program/client requirements) through Inbound and Outbound calling • Liaison between Program Management, other internal stakeholders, and healthcare providers • Provides unparalleled customer service, with attention to detail, while serving as a brand advocate and program representative; understands the importance of achieving quality outcomes and commits to the appropriate use of resources • Works with all levels of Program Management on a day-to-day basis to maintain open lines of communication and share awareness regarding patient status, prescriber feedback/satisfaction, coordination challenges and program effectiveness • Understands the nature of the disease states of patients of the program • Assesses situations to act and intervene where needed to obtain a timely result • Maintains a high level of ethical and professional conduct regarding confidentiality and privacy • Helps maintain team morale by consistently demonstrating a positive attitude and strong work ethics • Utilizes the necessary resources for conflict resolution as needed • On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data • Ensure all SOPs are followed with consistency • Conducts miscellaneous tasks or projects as assigned by Project Management • Utilize Valeris’ values as the driving force behind the team’s success • On time adherence to training deadlines for all corporate policies and procedures • Ensure all SOPs are followed with consistency • Perform additional tasks or projects as assigned Qualifications: • Associate or bachelor’s degree and 2 years of reimbursement/insurance, healthcare billing, physician office, health insurance processing preferred, or in lieu of a degree, a High School diploma or equivalent with 5 years of reimbursement/insurance, healthcare billing, physician office, health insurance processing • Call Center/HUB or customer service experience with progressive levels of responsibility within a service driven environment required • Excellent communication skills; orally and in writing • Strong working knowledge of prior authorization and appeals is required • Strong knowledge of medical and pharmacy insurance terminology and reimbursement/insurance, healthcare billing, physician office, health insurance processing or related benefit coordination experience • Excellent problem-solving and decision-making skills required • Attention to detail and committed follow through in communication with patients, providers, and internal/external stakeholders • Strong organizational skills for fast paced environment • Ability to adapt to change while maintaining Program standards • Strong team players are willing to jump in and help other team members when needed. • Empathetic listening skills to interact effectively with patients and providers. • Punctual, reliable with strong attendance record • Strong customer service experience and skills • Proficient with Microsoft products (Excel, Word, PowerPoint, and Outlook) Physical Demands & Work Environment • While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy. • Although very minimal, flexibility to travel as needed is preferred. • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. Why Work for Valeris? We’re Committed To Supporting The Well-being And Success Of Our Team Members. As Part Of Our Organization, Full-time Employees Can Expect: • Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs • Additional health support, including telehealth and Employee Assistance Program (EAP) services • Company match on Health Savings Account contributions • Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000 • Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability • 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting • Paid Time Off (PTO) and Sick Leave to support work-life balance • Team members receive nine paid holidays plus two floating holidays • Opportunities for advancement in a company that supports personal and professional growth • A challenging, stimulating work environment that encourages new ideas • Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace • A mission-driven, inclusive culture where your work makes a meaningful impact Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice. Our Commitment to Equal Opportunity At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer. Physical Demands & Work Environment • While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy. • Although very minimal, flexibility to travel as needed is preferred. • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. Why Work for Valeris? We’re Committed To Supporting The Well-being And Success Of Our Team Members. As Part Of Our Organization, Full-time Employees Can Expect: • Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs • Additional health support, including telehealth and Employee Assistance Program (EAP) services • Company match on Health Savings Account contributions • Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000 • Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability • 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting • Paid Time Off (PTO) and Sick Leave to support work-life balance • Team members receive nine paid holidays plus two floating holidays • Opportunities for advancement in a company that supports personal and professional growth • A challenging, stimulating work environment that encourages new ideas • Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace • A mission-driven, inclusive culture where your work makes a meaningful impact Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice. Our Commitment to Equal Opportunity At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.

Coordinate patient care and benefits by managing communications among patients, providers, and payers to ensure smooth healthcare service delivery. | Requires healthcare administrative experience, strong communication skills, knowledge of insurance and benefit coordination, and proficiency with Microsoft Office. | Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com. Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com. As a Care Coordinator, you provide inbound and outbound phone support and may serve as the primary contact for payers, patients, caregivers, specialty pharmacies, site of care centers, specialty distributors, pharmacy compounders, and providers. You will facilitate a collaborative process that gauges, coordinates, and monitors patient benefits, product orders and appointment coordination with the purpose of facilitating the overall patient journey. This includes utilizing services offered through the Patient Support Program on behalf of a manufacturer (client). The primary function is to provide unparalleled customer service to key internal and external stakeholders as a dedicated contact by coordinating resources, exchanging information, and ensuring appropriate delivery of services. Key Responsibilities: • Care Coordinator may be regionally aligned and will serve as an expert on all aspects of benefit coordination, and other forms of available support and will be responsible for handling healthcare provider and/or patient interactions • May serve as an advocate to patients regarding eligibility requirements, program enrollment, affordability support, and general access for prescribed therapy • Establishes relationships, develop trust, and maintain rapport with healthcare providers and/or patients • Serves as point of contact to health care providers for ongoing support and relationship development by acquiring and delivering detailed information regarding a program and/or a patient • Strong working knowledge and ability to understand and explain benefits offered by all payer types including private/commercial and government (i.e., Medicare, Medicaid, VA and DOD); with expertise in Medicare Part B • Navigates through payer challenges by asking appropriate questions to obtain the necessary result • Acts as an assigned liaison to client contacts (e.g., regional contact for sales representatives) • Maintains records in accordance with applicable standards and regulations to the programs/promotion • Follows program guidelines and escalates complex cases according to SOPs, Call Guides, and other program materials. • Identify and report pharmacovigilance information as required by client(s) (i.e., Adverse Events, safety complaints as per program SOPs) – (specific to program/client requirements) through Inbound and Outbound calling • Liaison between Program Management, other internal stakeholders, and healthcare providers • Provides unparalleled customer service, with attention to detail, while serving as a brand advocate and program representative; understands the importance of achieving quality outcomes and commits to the appropriate use of resources • Works with all levels of Program Management on a day-to-day basis to maintain open lines of communication and share awareness regarding patient status, prescriber feedback/satisfaction, coordination challenges and program effectiveness • Understands the nature of the disease states of patients of the program • Assesses situations to act and intervene where needed to obtain a timely result • Maintains a high level of ethical and professional conduct regarding confidentiality and privacy • Helps maintain team morale by consistently demonstrating a positive attitude and strong work ethics • Utilizes the necessary resources for conflict resolution as needed • On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data • Ensure all SOPs are followed with consistency • Conducts miscellaneous tasks or projects as assigned by Project Management • Utilize Valeris’ values as the driving force behind the team’s success • On time adherence to training deadlines for all corporate policies and procedures • Ensure all SOPs are followed with consistency • Perform additional tasks or projects as assigned Qualifications: • Associate or bachelor’s degree and 2 years of reimbursement/insurance, healthcare billing, physician office, health insurance processing preferred, or in lieu of a degree, a High School diploma or equivalent with 5 years of reimbursement/insurance, healthcare billing, physician office, health insurance processing • Call Center/HUB or customer service experience with progressive levels of responsibility within a service driven environment required • Excellent communication skills; orally and in writing • Strong working knowledge of prior authorization and appeals is required • Strong knowledge of medical and pharmacy insurance terminology and reimbursement/insurance, healthcare billing, physician office, health insurance processing or related benefit coordination experience • Excellent problem-solving and decision-making skills required • Attention to detail and committed follow through in communication with patients, providers, and internal/external stakeholders • Strong organizational skills for fast paced environment • Ability to adapt to change while maintaining Program standards • Strong team players are willing to jump in and help other team members when needed. • Empathetic listening skills to interact effectively with patients and providers. • Punctual, reliable with strong attendance record • Strong customer service experience and skills • Proficient with Microsoft products (Excel, Word, PowerPoint, and Outlook) Physical Demands & Work Environment • While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy. • Although very minimal, flexibility to travel as needed is preferred. • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. Why Work for Valeris? We’re Committed To Supporting The Well-being And Success Of Our Team Members. As Part Of Our Organization, Full-time Employees Can Expect: • Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs • Additional health support, including telehealth and Employee Assistance Program (EAP) services • Company match on Health Savings Account contributions • Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000 • Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability • 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting • Paid Time Off (PTO) and Sick Leave to support work-life balance • Team members receive nine paid holidays plus two floating holidays • Opportunities for advancement in a company that supports personal and professional growth • A challenging, stimulating work environment that encourages new ideas • Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace • A mission-driven, inclusive culture where your work makes a meaningful impact Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice. Our Commitment to Equal Opportunity At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer. Physical Demands & Work Environment • While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy. • Although very minimal, flexibility to travel as needed is preferred. • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. Why Work for Valeris? We’re Committed To Supporting The Well-being And Success Of Our Team Members. As Part Of Our Organization, Full-time Employees Can Expect: • Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs • Additional health support, including telehealth and Employee Assistance Program (EAP) services • Company match on Health Savings Account contributions • Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000 • Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability • 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting • Paid Time Off (PTO) and Sick Leave to support work-life balance • Team members receive nine paid holidays plus two floating holidays • Opportunities for advancement in a company that supports personal and professional growth • A challenging, stimulating work environment that encourages new ideas • Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace • A mission-driven, inclusive culture where your work makes a meaningful impact Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice. Our Commitment to Equal Opportunity At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.

Coordinate patient benefits, support services, and communication among healthcare providers and patients to facilitate the patient journey. | Requires healthcare administrative experience, strong communication skills, knowledge of insurance and benefit coordination, and customer service expertise. | Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com. Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com. As a Care Coordinator, you provide inbound and outbound phone support and may serve as the primary contact for payers, patients, caregivers, specialty pharmacies, site of care centers, specialty distributors, pharmacy compounders, and providers. You will facilitate a collaborative process that gauges, coordinates, and monitors patient benefits, product orders and appointment coordination with the purpose of facilitating the overall patient journey. This includes utilizing services offered through the Patient Support Program on behalf of a manufacturer (client). The primary function is to provide unparalleled customer service to key internal and external stakeholders as a dedicated contact by coordinating resources, exchanging information, and ensuring appropriate delivery of services. Key Responsibilities: • Care Coordinator may be regionally aligned and will serve as an expert on all aspects of benefit coordination, and other forms of available support and will be responsible for handling healthcare provider and/or patient interactions • May serve as an advocate to patients regarding eligibility requirements, program enrollment, affordability support, and general access for prescribed therapy • Establishes relationships, develop trust, and maintain rapport with healthcare providers and/or patients • Serves as point of contact to health care providers for ongoing support and relationship development by acquiring and delivering detailed information regarding a program and/or a patient • Strong working knowledge and ability to understand and explain benefits offered by all payer types including private/commercial and government (i.e., Medicare, Medicaid, VA and DOD); with expertise in Medicare Part B • Navigates through payer challenges by asking appropriate questions to obtain the necessary result • Acts as an assigned liaison to client contacts (e.g., regional contact for sales representatives) • Maintains records in accordance with applicable standards and regulations to the programs/promotion • Follows program guidelines and escalates complex cases according to SOPs, Call Guides, and other program materials. • Identify and report pharmacovigilance information as required by client(s) (i.e., Adverse Events, safety complaints as per program SOPs) – (specific to program/client requirements) through Inbound and Outbound calling • Liaison between Program Management, other internal stakeholders, and healthcare providers • Provides unparalleled customer service, with attention to detail, while serving as a brand advocate and program representative; understands the importance of achieving quality outcomes and commits to the appropriate use of resources • Works with all levels of Program Management on a day-to-day basis to maintain open lines of communication and share awareness regarding patient status, prescriber feedback/satisfaction, coordination challenges and program effectiveness • Understands the nature of the disease states of patients of the program • Assesses situations to act and intervene where needed to obtain a timely result • Maintains a high level of ethical and professional conduct regarding confidentiality and privacy • Helps maintain team morale by consistently demonstrating a positive attitude and strong work ethics • Utilizes the necessary resources for conflict resolution as needed • On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data • Ensure all SOPs are followed with consistency • Conducts miscellaneous tasks or projects as assigned by Project Management • Utilize Valeris’ values as the driving force behind the team’s success • On time adherence to training deadlines for all corporate policies and procedures • Ensure all SOPs are followed with consistency • Perform additional tasks or projects as assigned Qualifications: • Associate or bachelor’s degree and 2 years of reimbursement/insurance, healthcare billing, physician office, health insurance processing preferred, or in lieu of a degree, a High School diploma or equivalent with 5 years of reimbursement/insurance, healthcare billing, physician office, health insurance processing • Call Center/HUB or customer service experience with progressive levels of responsibility within a service driven environment required • Excellent communication skills; orally and in writing • Strong working knowledge of prior authorization and appeals is required • Strong knowledge of medical and pharmacy insurance terminology and reimbursement/insurance, healthcare billing, physician office, health insurance processing or related benefit coordination experience • Excellent problem-solving and decision-making skills required • Attention to detail and committed follow through in communication with patients, providers, and internal/external stakeholders • Strong organizational skills for fast paced environment • Ability to adapt to change while maintaining Program standards • Strong team players are willing to jump in and help other team members when needed. • Empathetic listening skills to interact effectively with patients and providers. • Punctual, reliable with strong attendance record • Strong customer service experience and skills • Proficient with Microsoft products (Excel, Word, PowerPoint, and Outlook) Physical Demands & Work Environment • While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy. • Although very minimal, flexibility to travel as needed is preferred. • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. Why Work for Valeris? We’re Committed To Supporting The Well-being And Success Of Our Team Members. As Part Of Our Organization, Full-time Employees Can Expect: • Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs • Additional health support, including telehealth and Employee Assistance Program (EAP) services • Company match on Health Savings Account contributions • Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000 • Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability • 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting • Paid Time Off (PTO) and Sick Leave to support work-life balance • Team members receive nine paid holidays plus two floating holidays • Opportunities for advancement in a company that supports personal and professional growth • A challenging, stimulating work environment that encourages new ideas • Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace • A mission-driven, inclusive culture where your work makes a meaningful impact Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice. Our Commitment to Equal Opportunity At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer. Physical Demands & Work Environment • While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy. • Although very minimal, flexibility to travel as needed is preferred. • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. Why Work for Valeris? We’re Committed To Supporting The Well-being And Success Of Our Team Members. As Part Of Our Organization, Full-time Employees Can Expect: • Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs • Additional health support, including telehealth and Employee Assistance Program (EAP) services • Company match on Health Savings Account contributions • Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000 • Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability • 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting • Paid Time Off (PTO) and Sick Leave to support work-life balance • Team members receive nine paid holidays plus two floating holidays • Opportunities for advancement in a company that supports personal and professional growth • A challenging, stimulating work environment that encourages new ideas • Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace • A mission-driven, inclusive culture where your work makes a meaningful impact Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice. Our Commitment to Equal Opportunity At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.

Provide inbound and outbound support to patients and healthcare providers, coordinating benefits, orders, and appointments to facilitate patient care. | Requires healthcare administrative experience, strong communication skills, knowledge of insurance and benefit coordination, and proficiency with Microsoft Office. | Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com. Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com. As a Care Coordinator, you provide inbound and outbound phone support and may serve as the primary contact for payers, patients, caregivers, specialty pharmacies, site of care centers, specialty distributors, pharmacy compounders, and providers. You will facilitate a collaborative process that gauges, coordinates, and monitors patient benefits, product orders and appointment coordination with the purpose of facilitating the overall patient journey. This includes utilizing services offered through the Patient Support Program on behalf of a manufacturer (client). The primary function is to provide unparalleled customer service to key internal and external stakeholders as a dedicated contact by coordinating resources, exchanging information, and ensuring appropriate delivery of services. Key Responsibilities: • Care Coordinator may be regionally aligned and will serve as an expert on all aspects of benefit coordination, and other forms of available support and will be responsible for handling healthcare provider and/or patient interactions • May serve as an advocate to patients regarding eligibility requirements, program enrollment, affordability support, and general access for prescribed therapy • Establishes relationships, develop trust, and maintain rapport with healthcare providers and/or patients • Serves as point of contact to health care providers for ongoing support and relationship development by acquiring and delivering detailed information regarding a program and/or a patient • Strong working knowledge and ability to understand and explain benefits offered by all payer types including private/commercial and government (i.e., Medicare, Medicaid, VA and DOD); with expertise in Medicare Part B • Navigates through payer challenges by asking appropriate questions to obtain the necessary result • Acts as an assigned liaison to client contacts (e.g., regional contact for sales representatives) • Maintains records in accordance with applicable standards and regulations to the programs/promotion • Follows program guidelines and escalates complex cases according to SOPs, Call Guides, and other program materials. • Identify and report pharmacovigilance information as required by client(s) (i.e., Adverse Events, safety complaints as per program SOPs) – (specific to program/client requirements) through Inbound and Outbound calling • Liaison between Program Management, other internal stakeholders, and healthcare providers • Provides unparalleled customer service, with attention to detail, while serving as a brand advocate and program representative; understands the importance of achieving quality outcomes and commits to the appropriate use of resources • Works with all levels of Program Management on a day-to-day basis to maintain open lines of communication and share awareness regarding patient status, prescriber feedback/satisfaction, coordination challenges and program effectiveness • Understands the nature of the disease states of patients of the program • Assesses situations to act and intervene where needed to obtain a timely result • Maintains a high level of ethical and professional conduct regarding confidentiality and privacy • Helps maintain team morale by consistently demonstrating a positive attitude and strong work ethics • Utilizes the necessary resources for conflict resolution as needed • On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data • Ensure all SOPs are followed with consistency • Conducts miscellaneous tasks or projects as assigned by Project Management • Utilize Valeris’ values as the driving force behind the team’s success • On time adherence to training deadlines for all corporate policies and procedures • Ensure all SOPs are followed with consistency • Perform additional tasks or projects as assigned Qualifications: • Associate or bachelor’s degree and 2 years of reimbursement/insurance, healthcare billing, physician office, health insurance processing preferred, or in lieu of a degree, a High School diploma or equivalent with 5 years of reimbursement/insurance, healthcare billing, physician office, health insurance processing • Call Center/HUB or customer service experience with progressive levels of responsibility within a service driven environment required • Excellent communication skills; orally and in writing • Strong working knowledge of prior authorization and appeals is required • Strong knowledge of medical and pharmacy insurance terminology and reimbursement/insurance, healthcare billing, physician office, health insurance processing or related benefit coordination experience • Excellent problem-solving and decision-making skills required • Attention to detail and committed follow through in communication with patients, providers, and internal/external stakeholders • Strong organizational skills for fast paced environment • Ability to adapt to change while maintaining Program standards • Strong team players are willing to jump in and help other team members when needed. • Empathetic listening skills to interact effectively with patients and providers. • Punctual, reliable with strong attendance record • Strong customer service experience and skills • Proficient with Microsoft products (Excel, Word, PowerPoint, and Outlook) Physical Demands & Work Environment • While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy. • Although very minimal, flexibility to travel as needed is preferred. • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. Why Work for Valeris? We’re Committed To Supporting The Well-being And Success Of Our Team Members. As Part Of Our Organization, Full-time Employees Can Expect: • Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs • Additional health support, including telehealth and Employee Assistance Program (EAP) services • Company match on Health Savings Account contributions • Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000 • Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability • 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting • Paid Time Off (PTO) and Sick Leave to support work-life balance • Team members receive nine paid holidays plus two floating holidays • Opportunities for advancement in a company that supports personal and professional growth • A challenging, stimulating work environment that encourages new ideas • Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace • A mission-driven, inclusive culture where your work makes a meaningful impact Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice. Our Commitment to Equal Opportunity At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer. Physical Demands & Work Environment • While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy. • Although very minimal, flexibility to travel as needed is preferred. • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. Why Work for Valeris? We’re Committed To Supporting The Well-being And Success Of Our Team Members. As Part Of Our Organization, Full-time Employees Can Expect: • Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs • Additional health support, including telehealth and Employee Assistance Program (EAP) services • Company match on Health Savings Account contributions • Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000 • Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability • 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting • Paid Time Off (PTO) and Sick Leave to support work-life balance • Team members receive nine paid holidays plus two floating holidays • Opportunities for advancement in a company that supports personal and professional growth • A challenging, stimulating work environment that encourages new ideas • Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace • A mission-driven, inclusive culture where your work makes a meaningful impact Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice. Our Commitment to Equal Opportunity At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.