Vacasa

Lead and develop a team, oversee daily property operations, handle guest and owner concerns, perform light home maintenance, and support recruiting and onboarding. | 1-2 years operational support experience in hospitality or similar, supervisory experience preferred, technical computer skills, reliable transportation, and ability to perform physical tasks. | About The Company We’re a vacation rental company where great people create exceptional experiences. From our humble beginnings with a simple idea, we've grown into a trusted industry leader delivering genuine hospitality to every guest. What sets us apart isn't just our advanced technology or high property standards, but our culture of doing things the right way, building trust, and supporting each other as a team. When you join Casago, you're not just taking a job—you're becoming part of a company that values your contributions, invests in your growth, and gives you the opportunity to make a real impact on the homeowners and guests we serve every day. About This Job This role requires strong communication and handy-person skills. You will be called upon to do anything from changing a light bulb, to helping a guest figure out how to light a gas fireplace over the phone, to walking an owner through their monthly statement. Additionally, you will support in leading and developing a team of employees. Compensation • $48000 - $50000 / year. Actual pay will vary based on a candidate's skill, experience, education and/or location. • More benefits and company perks information below. Essential Job Functions • Lead and develop a team of employees through effective coaching, mentoring, and performance management. Conduct regular one-on-one meetings and annual evaluations to support professional growth and ensure alignment with company goals. • Oversee daily operations and workflow management of assigned portfolio of properties to optimize team productivity and meet departmental objectives. Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes. • Provide cross-coverage for your team and management when necessary. • Conduct regular inspections prior to guest and owner arrivals. • Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets. • Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for. • Meet and maintain company standards and metrics such as NPS, standard unit appearance, and efficiency. • Support the budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis. • Partner and assist your Onboarding team when new units join the portfolio. • Ability to perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc). • Foster a collaborative work environment that promotes open communication, innovation, and employee engagement. Address team conflicts constructively and in a timely manner as they arise. • Assist the recruiting process with interviewing, selection and onboarding new team members while ensuring compliance with company policies and employment regulations. • Establish and maintain open, collaborative relationships with fellow regional team members and upper management team • Other duties as assigned because every day is different in hospitality! Skills + Qualifications • Experience working in hotel, hospitality, vacation or similar industry is highly preferred. • 1 - 2 years experience working in operational support roles; housekeeping and maintenance highly preferred. . • Prior experience in supervisory or management level positions in a similar industry is highly preferred. • Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices • This role involves frequent travel between worksites, so reliable personal transportation is essential. • Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners. • Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment. • Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and represents the company in a positive way always. Workplace Environment + Physical Requirements • Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, and laundry facilities — often in varying weather conditions. • We’re in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this. • Hybrid work environment with in-person local office worktime required. • Reliable transportation required. • Regular travel within the locally assigned market and / or region. • Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance. Benefits + Perks • Health/dental/vision insurance based on hours worked • Employer Sponsored & Voluntary Supplemental Benefits based on hours worked • 401K retirement savings plan with immediate 100% company match on the first 6% you contribute • Health & Dependent Care Flexible Spending Accounts based on hours worked • Paid Flex Time Off • Employee Assistance Program (EAP) • Employee Discounts • Please visit our careers page to review our full benefits offering Casago is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged. Casago is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited. Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver’s license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver’s license, be at least 21 years of age, and have been a licensed driver for no less than 3 years. An offer of employment for this role will be contingent upon the successful completion of a background check and / or an OFAC screening, country dependent.

Plan, coordinate, and manage pre-franchise conversion activities to ensure smooth integration of acquisitions into Vacasa operations. | Minimum 5 years project management experience, team management skills, ability to influence change, vendor negotiation experience, and preferably PMP certification. | Why Vacasa We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we’re the largest full-service vacation rental company in North America thanks to the people who give us their best every day. You’ll fit right in here if you’re curious, entrepreneurial, and thrive in a rapid-growth environment. What we’re looking for Vacasa is looking for a Program Manager to join our franchise conversion Team. Part of Vacasa strategy includes actively acquiring companies within the same industry. As a result, we need to ensure the function of integration and change management is fully supported within the business. This role will be responsible for planning, coordinating, actively managing and preparing specific portfolios for ongoing operations outside of Vacasa’s standard systems and integration activities. This position in 100% remote. Ability to work from home and resides in one of the followings states: AK, AL, AZ, CA, CO, DE, FL, GA, HI, ID, IL, IN, LA, MA, MD, ME, MI, MN, MO, MT, NC, NH, NJ, NM, NV, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, or WY What you'll do Work with the Seller to identify operational and technical gaps between their business and Vacasa’s. Create and execute a plan for managing and/or closing gaps during the pre-integration process. Lead pre-franchise conversion planning and pre-franchise conversion efforts to ensure smooth integration within Vacasa operations. Ensure a smooth transition to the Integration team. Provide program and project management, leadership, and support to multiple acquisitions simultaneously Proactively manage the pre-franchise conversion activities across a range of functions and departments Provide regular pre-franchise conversion status reports Communicate project priorities, monitor and escalation of unresolved issues Manage Franchise Conversion department resource forecasting and allocation for upcoming integration projects weekly/monthly reporting on department and project level metrics Other duties, as assigned. Skills you'll need Demonstrated project management experience; minimum of 5 years Ability to use interpersonal skills to influence change, and facilitate and enhance performance within a cross-functional environment Demonstrated experience with managing people and a team. Experience negotiating commercial terms and/or vendor relationships Experience gathering requirements and documentation from clients/business Experience consulting and scoping large acquisitions or deals Strong interpersonal skills, able to communicate and motivate people with varying personalities Vacation Rental industry experience Travel required as applicable A plus, would have a Project Management Professional (PMP) Certification Compensation: $80000 - $100000 / year. Actual pay will vary based on a candidate's skill, experience, education and/or location. More benefits and company perks information below. What you’ll get Health/dental/vision insurance - employee & family coverage options Employer Sponsored & Voluntary Supplemental Benefits 401K retirement savings plan with immediate 100% company match on the first 6% you contribute Health & Dependent Care Flexible Spending Accounts Flexible vacation time Paid sick days and holidays Paid parental leave after one year of tenure Employee Assistance Program Career advancement opportunities Employee discounts All the equipment you’ll need to be successful Great colleagues and culture Please visit our careers page to review our full benefits offerings Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged. Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited. An offer of employment for this role will be contingent upon the successful completion of a background check.