Ushur

Lead complex enterprise sales cycles by diagnosing business problems, engaging executive stakeholders, and managing long-term strategic account plans. | 8+ years of enterprise SaaS sales experience, with a focus on complex deals, deep business acumen, and experience in regulated industries like healthcare. | Description Ushur delivers the world’s first Customer Experience Automation platform built specifically for regulated industries. Purpose-built for delivering ideal self-service, Ushur infuses intelligence into digital experiences for the most delightful and impactful customer engagements. Equipped with guardrails and compliance-ready infrastructure, Ushur powers vertical AI Agents for healthcare, financial services and insurance use cases. Designed for rapid code-less deployment with flexible, advanced capabilities for IT and business teams, enterprises can transform customer and employee journeys at scale in the fastest time to value. For remote positions, Ushur’s U.S. hiring is open to candidates who are residents of the following states: AZ, CA, CO, FL, GA, HI, ID, IL, MD, MI, MN, MO, MA, NJ, NC, OH, PA, SC, TX, UT, VA, WA, NY. About the Role We are hiring an Enterprise Sales Director to lead strategic sales in our Healthcare vertical. This is a senior, quota-carrying role for an enterprise seller who operates as a business outcomes advisor, not a traditional product rep. Success in this role comes from insight, discipline, and credibility with executive buyers. You will run long, complex sales cycles where outcomes depend on your ability to diagnose real business problems, align stakeholders, and defend value under scrutiny. This role is not about demo-first selling. It is about problem framing, executive trust, and commercial judgment. What You'll Do Lead complex enterprise sales cycles by diagnosing root business problems before positioning solutions. Engage CIOs, COOs, Heads of Operations, Digital, and Business Leaders as a peer-level advisor Reframe customer challenges and quantify the cost of inaction, not just the benefit of change Build and execute strategic account plans grounded in customer economics and regulatory realities Map economic buyers, influencers, blockers, and internal politics within large organizations Coach internal champions and manage the buying process, not just sales stages Build ROI models and payback narratives even when data is incomplete Defend value through procurement and legal negotiations without defaulting to discounting Prepare rigorously for every meeting with clear hypotheses, objectives, and next steps Partner closely with Product, Marketing, Revenue Operations and Customer Success to ensure durable customer outcomes and expansions. What You Bring 8+ years of enterprise SaaS sales experience, ideally in Healthcare or other regulated industries A track record of closing large, complex, multi-stakeholder enterprise deals Deep business acumen with fluency in ROI, payback periods, operational efficiency, and cost of inaction Mastery of consultative discovery; you listen more than you talk Executive presence: structured, calm, and comfortable pushing back respectfully High emotional intelligence and the ability to build trust under pressure Strong commercial judgment around pricing, tradeoffs, and procurement dynamics A disciplined operating style with extreme respect for executive time Technology & AI Literacy You do not need to be an engineer—but you must be technologically fluent. Comfortable discussing how modern SaaS platforms, APIs, workflow automation, and AI-enabled systems work at a conceptual level Able to translate technical capabilities into business outcomes without hiding behind jargon Curious and proactive about how AI changes operating models, customer experience, and decision-making Willing to leverage AI tools to improve your own productivity, preparation, and customer impact Who Should Not Apply This role is intentionally not for everyone. You should not apply if you: Rely on demos, feature pitching, or slideware to create momentum Talk more than you listen in executive conversations Collect logos but struggle to explain how deals were actually won Default to discounting to move deals forward Are uncomfortable with ambiguity, long sales cycles, or professional scrutiny Need tight scripts, heavy enablement, or constant direction to be effective Avoid commercial tension with procurement or legal teams Why Join Us? Thriving Company Culture. At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment. Bring Your Whole Self to Work. We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic fast paced organizationwe recognize that every individual makes a significant impact. Rest and Recharge. Take advantage of unlimited PTO, paid holidays (10 holidays + full week off at the end of December), and more to prioritize your well-being and maintain balance. Comprehensive Health Benefits. We’ve got you covered with health, dental, and vision plans tailored to meet the needs of you and your loved ones, plus additional offerings like life insurance, accident coverage, and more. Invest in Your Future. We provide a 401(k) plan to support your retirement savings and stock options to give you a stake in our company’s success and growth. Embrace Growth. One of our core values is Growth Mindset – we believe in lifelong learning. We offer opportunities to support your development, including assistance with certifications and continuing education related to your role at Ushur. Flexible Work Options. We understand the importance of flexibility. For employees based near our HQ, we offer a hybrid work model that balances collaboration and autonomy. Fully remote roles are available for employees located outside of the HQ area, ensuring everyone can thrive in an environment that works best for them.

Lead complex enterprise sales cycles by diagnosing business problems, engaging senior executives, and managing stakeholder relationships to close large deals. | 8+ years of enterprise SaaS sales experience, deep business acumen, executive presence, and familiarity with AI and modern SaaS platforms. | Description Ushur delivers the world’s first Customer Experience Automation platform built specifically for regulated industries. Purpose-built for delivering ideal self-service, Ushur infuses intelligence into digital experiences for the most delightful and impactful customer engagements. Equipped with guardrails and compliance-ready infrastructure, Ushur powers vertical AI Agents for healthcare, financial services and insurance use cases. Designed for rapid code-less deployment with flexible, advanced capabilities for IT and business teams, enterprises can transform customer and employee journeys at scale in the fastest time to value. For remote positions, Ushur’s U.S. hiring is open to candidates who are residents of the following states: AZ, CA, CO, FL, GA, HI, ID, IL, MD, MI, MN, MO, MA, NJ, NC, OH, PA, SC, TX, UT, VA, WA, NY. About the Role We are hiring an Enterprise Sales Director to lead strategic sales in our Financial Services and Insurance verticals. This is a senior, quota-carrying role for an enterprise seller who operates as a business outcomes advisor, not a traditional product rep. Success in this role comes from insight, discipline, and credibility with executive buyers. You will run long, complex sales cycles where outcomes depend on your ability to diagnose real business problems, align stakeholders, and defend value under scrutiny. This role is not about demo-first selling. It is about problem framing, executive trust, and commercial judgment. What You'll Do Lead complex enterprise sales cycles by diagnosing root business problems before positioning solutions. Engage CIOs, COOs, Heads of Operations, Digital, and Business Leaders as a peer-level advisor Reframe customer challenges and quantify the cost of inaction, not just the benefit of change Build and execute strategic account plans grounded in customer economics and regulatory realities Map economic buyers, influencers, blockers, and internal politics within large organizations Coach internal champions and manage the buying process, not just sales stages Build ROI models and payback narratives even when data is incomplete Defend value through procurement and legal negotiations without defaulting to discounting Prepare rigorously for every meeting with clear hypotheses, objectives, and next steps Partner closely with Product, Marketing, Revenue Operations and Customer Success to ensure durable customer outcomes and expansions. What You Bring 8+ years of enterprise SaaS sales experience, ideally in Financial Services, Insurance, or other regulated industries A track record of closing large, complex, multi-stakeholder enterprise deals Deep business acumen with fluency in ROI, payback periods, operational efficiency, and cost of inaction Mastery of consultative discovery; you listen more than you talk Executive presence: structured, calm, and comfortable pushing back respectfully High emotional intelligence and the ability to build trust under pressure Strong commercial judgment around pricing, tradeoffs, and procurement dynamics A disciplined operating style with extreme respect for executive time Technology & AI Literacy You do not need to be an engineer—but you must be technologically fluent. Comfortable discussing how modern SaaS platforms, APIs, workflow automation, and AI-enabled systems work at a conceptual level Able to translate technical capabilities into business outcomes without hiding behind jargon Curious and proactive about how AI changes operating models, customer experience, and decision-making Willing to leverage AI tools to improve your own productivity, preparation, and customer impact Who Should Not Apply This role is intentionally not for everyone. You should not apply if you: Rely on demos, feature pitching, or slideware to create momentum Talk more than you listen in executive conversations Collect logos but struggle to explain how deals were actually won Default to discounting to move deals forward Are uncomfortable with ambiguity, long sales cycles, or professional scrutiny Need tight scripts, heavy enablement, or constant direction to be effective Avoid commercial tension with procurement or legal teams Why Join Us? Thriving Company Culture. At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment. Bring Your Whole Self to Work. We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic fast paced organizationwe recognize that every individual makes a significant impact. Rest and Recharge. Take advantage of unlimited PTO, paid holidays (10 holidays + full week off at the end of December), and more to prioritize your well-being and maintain balance. Comprehensive Health Benefits. We’ve got you covered with health, dental, and vision plans tailored to meet the needs of you and your loved ones, plus additional offerings like life insurance, accident coverage, and more. Invest in Your Future. We provide a 401(k) plan to support your retirement savings and stock options to give you a stake in our company’s success and growth. Embrace Growth. One of our core values is Growth Mindset – we believe in lifelong learning. We offer opportunities to support your development, including assistance with certifications and continuing education related to your role at Ushur. Flexible Work Options. We understand the importance of flexibility. For employees based near our HQ, we offer a hybrid work model that balances collaboration and autonomy. Fully remote roles are available for employees located outside of the HQ area, ensuring everyone can thrive in an environment that works best for them.

Manage complex enterprise customer relationships, lead solution delivery, and drive adoption of AI-powered SaaS solutions. | Extensive experience in SaaS customer success or technical delivery, managing large enterprise contracts, and technical expertise in automation and AI platforms. | Description Ushur delivers the world’s first Customer Experience Automation™ platform purpose-built for regulated industries. Designed to enable seamless self-service, Ushur infuses intelligence into digital experiences to create more delightful and impactful customer interactions. Backed by robust compliance-ready infrastructure and enterprise-grade guardrails, Ushur powers vertical AI Agents tailored for healthcare, financial services, and insurance. With rapid, codeless deployment and flexible capabilities for both IT and business teams, enterprises can transform customer and employee journeys at scale—achieving faster time-to-value and better outcomes. About the Role The Technical Success Manager (TSM) role at Ushur combines deep technical acumen with strategic customer partnership. As Ushur continues to lead as an AI-native company, TSMs are the bridge between product expertise and customer success strategy, driving adoption, expansion, and advocacy for our most strategic customers. Unlike traditional CSMs, TSMs function as trusted technical advisors while also being relationship owners—operating at the intersection of solution engineering, delivery management, and customer success. This is Ushur’s version of a GTM Engineer, designed to meet the needs of enterprises navigating a world where AI is rapidly reshaping SaaS. You’ll work closely with enterprise customers to map business processes to Ushur’s AI-powered capabilities, manage complex solution implementations, and ensure that customers derive maximum value from their investment. Responsibilities Strategic Customer Partnership Act as the primary post-sales point of contact for assigned enterprise accounts. Build and maintain executive-level relationships with customer sponsors, champions, and technical stakeholders. Drive value realization and ensure positive business outcomes for customers, directly influencing retention and expansion. Partner with Account Executives, Solution Engineers, and Product teams to create a seamless, unified customer journey. Technical Leadership & Solution Enablement Map customer processes, data flows, and architectures to Ushur’s capabilities and platform data model. Lead POCs, pilots, and solution delivery for strategic customers. Act as the voice of technical authority during onboarding and expansion phases, collaborating closely with Product, Engineering, and Professional Services. Provide hands-on guidance to customers on AI-powered workflows, automation design, and advanced configurations. Translate customer requirements into scalable technical solutions and ensure alignment with enterprise architecture. Customer Advocacy & Value Realization Monitor key success metrics and proactively recommend strategies to maximize ROI. Drive adoption of new AI-powered product features and coach customer teams on best practices. Partner with customers to co-create roadmaps that unlock incremental value, revenue growth, and expansion opportunities. Act as the customer advocate internally, channeling feedback into Product, Engineering, and Executive teams to influence roadmap priorities. Enablement & Evangelism Enable customer teams to self-serve through training, documentation, and workshops. Lead executive business reviews, technical workshops, and innovation sessions showcasing Ushur’s AI-native capabilities. Identify opportunities for customers to act as Ushur advocates via case studies, testimonials, or speaking engagements. Qualifications Required Experience 8–10 years of combined Customer Success, Solution Engineering, or Technical Delivery Management experience in SaaS companies (must have). 5+ years managing complex enterprise relationships with 7–8 figure annual contracts (must have). Strong background in technical implementation, workflow automation, or AI-powered SaaS solutions. Proven ability to work directly with VP and C-level executives across both business and IT. Expertise in managing cross-functional internal resources and orchestrating seamless execution across multiple projects. Preferred Experience Prior experience as a Solution Engineer, Delivery Manager, or Technical Architect. Exposure to AI/ML-based platforms, automation frameworks, or no-code/low-code solutions. Familiarity with cloud-native architectures, API integrations, and enterprise data models. Skills & Mindset Exceptional strategic thinking combined with hands-on technical problem-solving. Comfortable navigating ambiguity and operating effectively in a fast-paced, high-growth environment. Passion for AI-first technologies and curiosity to explore emerging capabilities. Excellent communication, executive facilitation, and stakeholder management skills. Ability to travel up to 25–40% for strategic engagements. AI-First Mindset & Enablement As an AI-first company, Ushur encourages all team members—across every function—to embrace the opportunities AI brings to our work and our customers. We’re building a culture where continuously deepening our understanding of AI technologies and their practical applications is part of how we grow and deliver value. Team members are expected to leverage AI tools to enhance productivity, collaboration, and customer outcomes—and to support the adoption of Ushur’s AI-powered capabilities wherever they can drive impact. The ideal candidate is curious, adaptable, and proactive in exploring how AI can transform the way we work. Why Join Us? Thriving Company Culture. At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment. Bring Your Whole Self to Work. We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic start-up, we recognize that every individual makes a significant impact. Rest and Recharge. Take advantage of unlimited PTO, paid holidays (10 holidays + full week off at the end of December), and more to prioritize your well-being and maintain balance. Comprehensive Health Benefits. We’ve got you covered with health, dental, and vision plans tailored to meet the needs of you and your loved ones, plus additional offerings like life insurance, accident coverage, and more. Invest in Your Future. We provide a 401(k) plan to support your retirement savings and stock options to give you a stake in our company’s success and growth. Embrace Growth. One of our core values is Growth Mindset – we believe in lifelong learning. We offer opportunities to support your development, including assistance with certifications and continuing education related to your role at Ushur. Flexible Work Options. We understand the importance of flexibility. For employees based near our HQ, we offer a hybrid work model that balances collaboration and autonomy. Fully remote roles are available for employees located outside of the HQ area, ensuring everyone can thrive in an environment that works best for them.