USAA

Lead and manage complex programs and strategic initiatives to drive business value and support organizational objectives. | Bachelor's degree with 8+ years program management and 3+ years direct team leadership experience, proficient in Waterfall or Agile, managing budgets and risks. | Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Director, Program Manager for the Member Value team, you will lead and manage resources to deliver complex programs and strategic initiatives that drive business value and support organizational objectives. In this role, you’ll provide oversight of departmental programs, mentor and direct program and project management teams, and ensure effective allocation of responsibilities across work efforts. You’ll collaborate with business leaders and cross-functional partners to align program execution with corporate and line-of-business strategies, while identifying and resolving integration and execution challenges. Additionally, you’ll champion change management efforts, support the successful adoption of business initiatives, and ensure adherence to EPMO processes, standards, tools, and governance practices to deliver successful outcomes. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, or Tampa, FL Relocation assistance is not available for this position. What you'll do: Accountable for the development and integration of multiple business programs, associated work efforts, and discrete work efforts to achieve strategic business goals and operational objectives. Manages the overall program and / or discrete work efforts road map which includes multi-million-dollar complex, strategic programs within a portfolio(s). Facilitates sequencing, prioritization, and scheduling for programs; manages program scope, schedule, and budget. Participates in work effort closure activities to determine benefit / business impact realization to include retrospective management. Provides consultation to program executives and senior / functional area management across USAA to plan and execute departmental programs and makes recommendations for process improvements to ensure they are effective. Keeps abreast of industry trends and best practices and on developing business strategies, identifying benefits, and defining alternatives across departmental programs and across USAA programs and / or discrete work efforts. Builds and manages a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Adheres to governance rigor required for work efforts. Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 8 years project and / or program management experience, including experience defining a new program and/or managing large scale projects. 3 years of direct team lead or management experience. Demonstrated experience using Waterfall or Agile methodologies to execute program strategies and deliver complex work efforts. Advanced understanding and demonstrated application of risk management policies and procedures. Comprehensive knowledge of program management methodology and techniques and program performance evaluation. Proficient experience in USAA's change management methodology or similar industry change management methodology. Extensive experience developing, maintaining, and reporting on large cost work effort(s) / program budgets. What sets you apart: Proven success leading association level programs with cross-functional scope and executive-level visibility. Ability to drive innovation in highly matrixed environment, identifying and implementing optimization opportunities, and influencing senior leadership and association partners through data-driven insights and strategic recommendations. P&C or Bank experience in product management, business process ownership or digital design. Strong KPI orientation, including measurable progress reporting for delivery, quality, and risk. Demonstrate success in building and leading high-performing teams. PMP certification preferred. US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $143,320.00 - $273,930.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Lead execution and delivery of complex initiatives managing scope, timelines, budgets, and risks while collaborating with cross-functional teams and stakeholders. | Bachelor's degree or equivalent and 8+ years of project/program management experience with expertise in Waterfall and Agile methodologies and risk management. | Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Project Manager Lead serving on the Member Value team, you will lead the execution and delivery of moderately to highly complex initiatives that drive strategic business goals and operational objectives. In this role, you’ll manage project scope, timelines, budgets, and deliverables, ensuring work efforts are completed efficiently and aligned with program-level requirements. You’ll collaborate with key stakeholders, vendors, and cross-functional teams to balance competing priorities, negotiate solutions, and achieve mutually beneficial outcomes. Additionally, you’ll apply established EPMO processes, standards, tools, and controls to successfully deliver projects while supporting business transformation and operational excellence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following office locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, or Tampa, FL Relocation assistance is not available for this position. What you'll do: Drives implementation of moderately to highly complex work efforts, typically requiring confidentiality and enterprise-level visibility within a program to achieve strategic business goals and operational objectives. Works closely with cross-functional teams and resources to achieve work efforts and milestones within established timeframes and program guidelines. Manages risk by using established risk management practices to address execution challenges associated with quality, schedule, and costs, in adherence with risk management framework. Accountable for planning, directing, delegating, and coordinating activities for moderately complex work efforts to accomplish goals and objectives within a specified timeframe, scope, and budget. Monitors and reports on business objectives, work efforts achievements, and key indicators and communicate trends to project team members. Communicates with work efforts stakeholders and executive/senior management and provides insight on issues through root cause analyses. Facilitates collaboration on creative alternatives to project challenges and resolves issues / removes obstacles with subject matter experts. Removes obstacles and impediments to ensure business and operational objectives are met. Develops, tracks, and maintains work effort(s) budgets that may include necessary capital expenditures, operational expenses, and labor funding requirements. Manages ambiguity and consistently seeks to drive clarity amongst work effort(s) stakeholders. Defines the control and the overall delivery of the work efforts to meet the goals, objectives, and success criteria. Establishes overall cadence for communication with impacted stakeholders and provides framework for underlying work efforts(s) communication plans. Identifies and determines interdependencies of work within work effort(s). Participates in work effort(s) closure activities to determine benefit / business impact realization to include retrospective management. Proactively manages risk by using work efforts management practices to address execution challenges associated with quality, schedule and cost and supports escalation to resolve. Drives adoption and challenges standards. Leads subject matter experts. Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 8 years of relevant experience in project or program management, including planning, tracking and delivery. Expert knowledge of project management tools and methodologies. Experience on project and program management and execution experience delivering complex work efforts working with recognized program and/or project methodologies (e.g., Waterfall and Agile). Collaboration skills in a matrixed environment including providing consultative guidance to help solve enterprise level issues. Extensive experience leading complex projects with significant number of deliverables including information technology and dependencies across organization; working within defined scope and budgets with aggressive timelines. Extensive understanding of risk management policies and procedures. What sets you apart: Proven success leading enterprise programs with cross-functional scope and executive-level visibility. Demonstrated capability managing complex dependencies, risks, and issue escalation across multiple workstreams. Strong financial and governance discipline, including budget tracking, milestone control, and decision-ready reporting. Ability to operate in ambiguity and drive alignment, clarity, and forward decisions. P&C or Bank experience in product management, business process ownership or digital design. Ability to lead change adoption and sustainment across broad stakeholder groups. Strong KPI orientation, including measurable progress reporting for delivery, quality, and risk. PMP certification preferred. US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $103,450.00 - $197,730.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Lead business and product configuration on ALIP platform and serve as technical liaison for deployment of underwriting logic. | 6+ years development experience with 4+ years SDLC leadership in configurable business-rule-driven systems and hands-on ALIP and cloud tech experience. | Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking a dedicated Senior Software Engineer to lead our internal Polaris team in enabling Business Configuration and Product Configuration (BC/PC) delivery on the Accenture Life Insurance & Annuity Platform (ALIP) — USAA's strategic policy administration system for life and annuity products. In this role you will own the engineering practices that turn business and actuarial requirements into deployed configuration across ALIP's full policy lifecycle — application intake, underwriting, issuance, and in-force servicing — through the BC/PC configuration set and its GitLab CI/CD promotion pipelines. You will serve as the primary technical liaison between USAA and our platform partner (Accenture), translating requirements across teams, leading design and code/config reviews, and ensuring that changes to underwriting logic (HLQ), business rules, workflows, and UI configuration deploy safely and predictably to production. You will also partner closely with USAA integration, underwriting, and Data & Analytics teams to align ALIP with upstream and downstream systems — from new business and requirement-ordering integrations to reporting and staging pipelines. Demonstrates strong engineering thought leadership and applies deep technical expertise to deliver reliable, well-tested configuration and integration changes across a highly configurable, mission-critical insurance platform. Leads code and configuration reviews, mentors engineers, and drives operational improvements in the BC/PC delivery pipeline. Anticipates and troubleshoots production issues spanning configuration, integration, and infrastructure layers, and articulates complex technical trade-offs to both technical and business audiences to keep delivery aligned to USAA's mission, brand, and strategic priorities. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio; TX or Plano; TX. Relocation assistance is not available for this position. What you'll do: Design, develop, code, and test complex tactical as well as strategic technical solutions across many technologies, including emerging technologies, to integrate existing systems and tools, collaborating with Engineers or Architects within their team/department and occasionally outside of their domain. Lead code/design reviews and communicates updates to stakeholders with team to ensure smooth daily operations and accurate planning. Develop complex algorithms to solve business needs. Investigates and resolves complex application and system technical problems and production issues by directing troubleshooting of end-to-end solutions. Mentors engineers, coaches engineers on design, development, and maintenance of systems; Reviews teammates' code. Influence and help shape the future of their specific domain's architecture and quality standards and understand, identify, measure across entire solution. Identify system performance issues, to include technical debt, and optimize solution Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: 6 years of software development experience with depth in a specific discipline(s)/technology(s), including highly configurable, business-rule-driven systems. 4 years delivering solutions across all phases of the software development lifecycle, to include leading code/design reviews and coordinating delivery across vendor and internal teams. Basic understanding of one or more of: Java, JavaScript, SQL, Go, and Python — with practical experience applying at least one to configuration, data, or integration work (e.g., Java, SQL, Python, or XML/XPath). Demonstrated experience researching technical issues and troubleshooting production problems across applications, configuration, and integrations — tracing behavior from UI and business rules to data and messaging layers. Experience articulating technical challenges and solutions to technical and non-technical stakeholders, and aligning cross-functional teams without direct authority. Strong knowledge of secure coding practices and secure system fundamentals (including safe handling of sensitive member/health data) and cloud technologies (AWS, Kubernetes/EKS, containers, GitLab CI/CD). Hands-on experience deliveringBusiness/Product Configuration on the Accenture Life Insurance & Annuity Platform (ALIP)— business rules, workflows, page groups, lookup tables, TCDs, andautomated underwriting (HLQ)— deployed to production via CI/CD promotion pipelines, and integrating the platform with new business, underwriting, and requirement-ordering partners(e.g., NAAR, prefill, vendor order flows) andData & Analytics / staging pipelines. Experience inlife, annuity, or health insurance policy administrationwith command of the platform stack (AWS EKS, PostgreSQL/Aurora, ActiveMQ/AmazonMQ, Redis, Control-M), plus thetechnical leadershipto serve as the liaison between USAA and a platform vendor (e.g., Accenture), lead reviews, and mentor engineers. Compensation range: The salary range for this position is: $114,080- $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Lead coordination and command of major incidents to restore services and minimize disruption. | Bachelor's degree and 5+ years IT operations experience with 2+ years managing major incidents, plus ITSM tool proficiency. | Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking a dedicated Senior ACC Major Incident Manager to lead the end-to-end coordination and management of major incidents impacting critical enterprise technology services. This role ensures rapid restoration of service, minimizes business disruption, and maintains clear and timely communication with stakeholders during high-severity incidents. Operating within an ITIL-aligned IT Service Management (ITSM) framework, this position partners with cross-functional technical teams to drive incident triage, escalation, resolution, and post-incident improvement. The role serves as the central command function during major incidents, ensuring structured execution, accountability, and continuous improvement of incident response practices. The incident management practice focuses on restoring normal service operations as quickly as possible while minimizing negative business impact. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio, TX. Relocation assistance is not available for this position NOTE: This job may require 24x7 on-call rotation or extended hours during major incidents. High-pressure, fast-paced operational environment requiring rapid decision-making. What you'll do: Lead the coordination and command of major incidents (e.g., M1/M2 or P1/P2) impacting production systems and business services. Assess incident severity based on business impact, urgency, and scope; activate and manage the major incident process. Facilitate incident bridge calls, coordinate cross-functional response teams, and ensure clear ownership of actions. Coordinate technical teams across infrastructure, applications, cloud, network, and security domains to restore services quickly. Ensure prioritization of service restoration and business continuity, including the use of workarounds when appropriate. Track incident progress, risks, actions, and dependencies; ensure accountability and execution discipline. Serve as the single point of contact for all major incident communications. Facilitate post-incident reviews, including timelines, root cause insights, and lessons learned. Partner with Problem Management to ensure root cause analysis and corrective actions are documented and tracked. Ensure adherence to ITIL/ITSM processes, policies, and audit requirements. Collaborate with Service Desk, Change Enablement, Problem Management, and Service Level Management to improve service delivery. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience 5+ years of experience in IT operations, ITSM, service desk, NOC, or production support environments. Minimum 2+ years of experience directly managing or coordinating major/high-severity incidents in an enterprise environment. Broad understanding of enterprise IT environments, including: Application support and distributed systems Infrastructure (servers, storage, virtualization) Networking fundamentals (TCP/IP, DNS, connectivity) Cloud platforms (AWS, Azure, GCP) Experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and workflow management. Familiarity with monitoring/observability tools and alerting frameworks. Proven experience leading bridge calls, managing escalations, and coordinating resolution across multiple technical teams. Experience working within environments governed by SLAs/OLAs and formal service management processes. Experience supporting post-incident reviews and operational improvement initiatives. Excellent communication and writing skills to relay information or instructions to stakeholders and team members What sets you apart: Excellent communication and writing skills to relay information or instructions to stakeholders and team members. You can also use these skills to interact with people during an emergency when the phone or internet isn't available. ITIL 4 Foundation (preferred) ITIL 4 Managing Professional, PMP, Agile/Scrum, or other relevant certifications (preferred). Compensation range: The salary range for this position is: $103,450- $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are an existing USAA employee, please use the internal career site in OneSource to apply. Please do not type your first and last name in all caps. Find your purpose. Join our mission. USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. California applicants, please review our HR CCPA - Notice at Collection here.

Lead the Cyber Threat Operations Center by driving security solution enablement, integrating AI-driven capabilities, and managing complex security architectures. | Bachelor's degree with 10+ years in Information Security or IT and 4+ years of technical leadership, plus expertise in CrowdStrike, Microsoft Defender, and SIEM tools like Splunk. | Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking a dedicated Cyber Threat Operations Center (CTOC) Technical Principal, who will play a key role in advancing our security operations by leading security solution enablement, driving operational improvements, integrating AI-driven capabilities, and serving as a trusted subject matter expert for CTOC analysts and engineers. You will collaborate closely with teams across CTOC, Cyber Security Engineering, the Chief Technology Office, and other business partners to ensure the effective implementation of protective and detective security controls and the delivery of appropriate response capabilities. Your work will help strengthen the organization's ability to detect, respond to, and mitigate cyber threats, protecting both the Association and its Membership. Demonstrates strategic cyber security thought leadership and applies technical subject-matter-expertise to produce innovative information security and cyber security solutions towards complex work deliverables. Leads broad functional and enterprise projects and participates as a subject-matter-expert on key enterprise and portfolio level initiatives. Anticipates, identifies, and solutions information security and cyber security countermeasures to threats stemming from emergent technologies and business activities. Utilizes depth and breadth of distinct technical knowledge and experience to research, architect, influence, and integrate highly complex information security and cyber security solutions into technology initiatives aligned to USAA's mission, brand, and strategic priorities. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site What you'll do: Serves as a system engineer, anticipates operational inefficiencies and potential information security risks, and drives solutions architecture for large complex systems or networks, with a focus on managing vulnerabilities and reducing risk of system and/or asset compromises. Leads the design of secure scalable infrastructure across multiple domains and portfolios including the creation and enforcement of the standards for system change across USAA. Reserves execution for the most complex implementations, influences service delivery and maintenance task automation across multiple domains and drives monitoring and tooling at the portfolio level. Serves as a trusted advisor and leads cross-functional, matrixed delivery teams across a variety of technical domains to solve highly complex and high value Information Security related business problems and decrease the time to market of critical business decisions that impact the overall security posture and health of USAA. Analyzes trends, news and changes in threat and compliance environment with respect to organizational risk. Oversees risk and compliance self-assessments and leads internal and external risk and compliance assessments. Interfaces with external regulators to represent USAA in discussions regarding their specific information security technical domains. Collaborates with and influences senior level executive leaders on the most appropriate and feasible approach for managing information security-based risk and compliance issues. Analyzes and oversees the development of information security governance, including organizational policies, procedures, standards, baselines and guidelines with respect to information security use and operation of information systems. Owns operational information and cyber security decisions across USAA including identifying, planning, and applying advanced security concepts and principles. Builds prototypes and proofs of concept to demonstrate feasibility for new, emerging and innovative security technologies, and influences enterprise prioritization for implementation. Anticipates and translates business and security objectives into achievable controls, including developing and overseeing the technical implementation of those controls. Leads, mentors and inspires USAA Information Security professionals while raising the security quotient of technology teams, senior leadership, executives and business partners. Actively seeks opportunities to advance professional development through participation in industry organizations, writing security publications, pursuing educational opportunities, establishing personal networks and participating in professional societies and publications. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you Have: Bachelor’s degree in information security, Information Technology, Computer Science, Information Systems/Management or related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of related experience in Information Security, Cybersecurity and/or Information Technology in a large organization, major consulting firm or US military. 4 years’ of demonstrated technical leadership and/or leading teams required with deep knowledge in one or more information security domains, e.g.: Identity Protections, Data Protections, Infrastructure Protections, or Monitoring and Response. Advanced knowledge of emerging and/or evolution of existing security technologies. Mastery of complex system and environment analysis, design, optimization, and hardening. Advanced knowledge of Security Platforms (i.e. CrowdStrike, Microsoft Defender, etc), SIEM (Splunk, Elastic, etc), and Incident Response Principles Deep technical knowledge, expertise and practical application experience required in successfully applying Information Security and/or Cybersecurity theories, techniques and/or technologies to a financial services and/or business operations environment. Extensive experience in delivering modern security infrastructure solutions to support and enable the organization, this includes support of new applications of technology, and Information Technology business models in support of emerging workforce needs. Mastery of Information Security and/or Cybersecurity consulting skills to include gathering and synthesizing business and technical requirements and communicating and/or facilitating constructive opportunities to a variety of audience levels and without direct authority. Exceptional relationship management building skills which include the ability to effectively collaborate, communicate and develop high trust relationships across all levels of an organization, to include senior level executive leaders. Extensive experience explaining and influencing complex technology decisions to both technical and nontechnical audiences at all levels in the organization and with multi-functional and enterprise teams. Advanced solutions engineering and troubleshooting skills as well as deep experience with and knowledgeable of secure architectures, engineering, and design principles. What sets you apart: Demonstrates strategic cyber security thought leadership and applies technical subject-matter-expertise to produce innovative information security and cyber security solutions towards complex work deliverables. Leads broad functional and enterprise projects and participates as a subject-matter-expert on key enterprise and portfolio level initiatives. Anticipates, identifies, and solutions information security and cyber security countermeasures to threats stemming from emergent technologies and business activities. Applies depth and breadth of distinct technical knowledge and experience to research, architect, influence, and integrate highly complex information security and cyber security solutions into technology initiatives aligned to USAA's mission, brand, and strategic priorities. Compensation range: The salary range for this position is: $189,370- $361,950. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are an existing USAA employee, please use the internal career site in OneSource to apply. Please do not type your first and last name in all caps. Find your purpose. Join our mission. USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. California applicants, please review our HR CCPA - Notice at Collection here.

Lead a team to enhance security posture and oversee risk and compliance activities across the enterprise. | Bachelor's degree with 8+ years in risk management or operations including 3 years management, preferred CISSP or similar certifications, and AI risk experience. | Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As the Director, Risk and Compliance Management, you will lead a high‑performing team of Information Security and Cyber Analysts responsible for strengthening the organization’s security posture and risk management capabilities. In this role, you will provide strategic oversight and governance of risk and compliance activities across the enterprise, ensuring effective identification, measurement, monitoring, control, and reporting of key risks. You will guide the organization in understanding and managing risk through robust practices and processes that keep exposures within acceptable levels. This leadership position plays a critical role in driving cross‑functional alignment, collaborating with business units and control partners to ensure risk objectives are achieved across multiple operational domains. You will leverage your deep expertise in risk frameworks—including KRIs, risk appetite, RCSAs, and control testing—to enhance risk insight and decision‑making. Your strategic mindset, strong communication skills, and ability to influence at all leadership levels will be essential in navigating emerging risks, including those related to Artificial Intelligence, Generative AI (GenAI), and large language models (LLMs). The ideal candidate brings strong critical‑thinking abilities, a holistic understanding of how systems and processes interconnect, and industry-recognized security or risk certifications such as CISSP, CISM, or CRISC (or active pursuit of them). This role requires exceptional relationship‑building, executive‑level presentation skills, and the proven ability to lead teams and influence outcomes in a complex organizational environment. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, or Charlotte, NC. Relocation assistance is not available for this position. What you'll do: Directs staff and initiatives that support risk management programs, to include governance support, risk oversight, risk infrastructure development, identification, quantification, and aggregation of key and emerging risks and/or operational risks and controls. Builds and manages a high performing team of risk professionals through recruitment, training, coaching, performance management and related managerial activities. Partners with key stakeholders in the business and oversees the formulation of stress test plans, identification, assessment and documentation of risks and controls, including risks associated with new or modified products, services, distribution channels, regulations and/or third-party operations. Directs the oversight of model risk through model documentation review, assessment of performance monitoring, model validation, and use implementation. Directs teams in the development of risk dashboards and reporting formats in alignment with risk appetite/profile and leads teams in the identification, quantification and aggregation of risks using analytical methodologies. Reviews, communicates and recommends the development of risk policies and procedures in partnership with senior leaders to ensure appropriateness and adequacy versus industry best practices and regulatory requirements. Accountable for the development, implementation and oversight of risk management frameworks. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and the USAA Board of Directors. What you have: Bachelor's degree in Risk Management, Business, Finance, or related field; OR 4 years of relevant education and/or experience. Experiences that will support your success: 8 years of risk management, regulatory or operations experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting or other related operational area; OR advanced degree/designation in Risk Management, Business, Finance, or other discipline relevant to risk management and 6 years of work experience in a discipline relevant to risk management; OR PhD in Risk Management, Business, Finance, or other discipline relevant to risk management and 4 years of work experience in a discipline relevant to risk management. 3 years of direct team lead or management experience. Advanced risk management experience in a complex institution and/or highly matrixed environment related to banking, insurance and/or financial services. Demonstrated experience in conflict resolution management and ability to effectively challenge at all levels of management and influence business outcomes. Experience leading and directing work with both internal and external partners in a highly collaborative environment. Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities, to include demonstrated ability to effectively make data-driven decisions. Proactively identifies potential concerns and follows-up to resolve issues. Advanced knowledge of Microsoft Office products including Excel and PowerPoint. What sets you apart: US military experience through military service or a military spouse/domestic partner Experience providing oversight and governance of risk management activities within a complex organization. Strong understanding of key risk indicators (KRIs), risk appetite statements, risk and control self‑assessments (RCSAs), and control testing and assessments. Familiarity with emerging and evolving AI‑related risks, including those associated with Artificial Intelligence, Generative AI (GenAI), and large language models (LLMs). Currently hold, or be actively pursuing, industry-recognized certifications such as CISSP, CISM, CRISC, or other relevant security and risk designations. Demonstrated ability to apply critical thinking to analyze complex problems and drive positive, solution‑oriented outcomes. Strategic mindset with the ability to understand the broader organizational ecosystem and how systems, data, and processes integrate to deliver real‑time risk insights. Strong communication skills, both verbal and written, with a proven ability to build effective relationships across all business levels. Skilled in presenting to and engaging with executive leadership. Demonstrated ability to influence across multiple levels of leadership and drive alignment in a cross‑functional environment. Compensation range: The salary range for this position is: $143,320 - $273,930. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are an existing USAA employee, please use the internal career site in OneSource to apply. Please do not type your first and last name in all caps. Find your purpose. Join our mission. USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. California applicants, please review our HR CCPA - Notice at Collection here.

Lead and manage risk and compliance teams to strengthen security posture and risk management across the enterprise. | Requires extensive risk management experience, team leadership, and strong communication skills with relevant certifications like CISSP, CISM, or CRISC. | Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As the Director, Risk and Compliance Management, you will lead a high‑performing team of Information Security and Cyber Analysts responsible for strengthening the organization’s security posture and risk management capabilities. In this role, you will provide strategic oversight and governance of risk and compliance activities across the enterprise, ensuring effective identification, measurement, monitoring, control, and reporting of key risks. You will guide the organization in understanding and managing risk through robust practices and processes that keep exposures within acceptable levels. This leadership position plays a critical role in driving cross‑functional alignment, collaborating with business units and control partners to ensure risk objectives are achieved across multiple operational domains. You will leverage your deep expertise in risk frameworks—including KRIs, risk appetite, RCSAs, and control testing—to enhance risk insight and decision‑making. Your strategic mindset, strong communication skills, and ability to influence at all leadership levels will be essential in navigating emerging risks, including those related to Artificial Intelligence, Generative AI (GenAI), and large language models (LLMs). The ideal candidate brings strong critical‑thinking abilities, a holistic understanding of how systems and processes interconnect, and industry-recognized security or risk certifications such as CISSP, CISM, or CRISC (or active pursuit of them). This role requires exceptional relationship‑building, executive‑level presentation skills, and the proven ability to lead teams and influence outcomes in a complex organizational environment. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, or Charlotte, NC. Relocation assistance is not available for this position. • What you'll do: Directs staff and initiatives that support risk management programs, to include governance support, risk oversight, risk infrastructure development, identification, quantification, and aggregation of key and emerging risks and/or operational risks and controls. • Builds and manages a high performing team of risk professionals through recruitment, training, coaching, performance management and related managerial activities. • Partners with key stakeholders in the business and oversees the formulation of stress test plans, identification, assessment and documentation of risks and controls, including risks associated with new or modified products, services, distribution channels, regulations and/or third-party operations. • Directs the oversight of model risk through model documentation review, assessment of performance monitoring, model validation, and use implementation. • Directs teams in the development of risk dashboards and reporting formats in alignment with risk appetite/profile and leads teams in the identification, quantification and aggregation of risks using analytical methodologies. • Reviews, communicates and recommends the development of risk policies and procedures in partnership with senior leaders to ensure appropriateness and adequacy versus industry best practices and regulatory requirements. • Accountable for the development, implementation and oversight of risk management frameworks. • Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and the USAA Board of Directors. What You Have • Bachelor's degree in Risk Management, Business, Finance, or related field; OR 4 years of relevant education and/or experience. Experiences That Will Support Your Success • 8 years of risk management, regulatory or operations experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting or other related operational area; OR advanced degree/designation in Risk Management, Business, Finance, or other discipline relevant to risk management and 6 years of work experience in a discipline relevant to risk management; OR PhD in Risk Management, Business, Finance, or other discipline relevant to risk management and 4 years of work experience in a discipline relevant to risk management. • 3 years of direct team lead or management experience. • Advanced risk management experience in a complex institution and/or highly matrixed environment related to banking, insurance and/or financial services. • Demonstrated experience in conflict resolution management and ability to effectively challenge at all levels of management and influence business outcomes. • Experience leading and directing work with both internal and external partners in a highly collaborative environment. • Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities, to include demonstrated ability to effectively make data-driven decisions. • Proactively identifies potential concerns and follows-up to resolve issues. • Advanced knowledge of Microsoft Office products including Excel and PowerPoint. What Sets You Apart • US military experience through military service or a military spouse/domestic partner • Experience providing oversight and governance of risk management activities within a complex organization. • Strong understanding of key risk indicators (KRIs), risk appetite statements, risk and control self‑assessments (RCSAs), and control testing and assessments. • Familiarity with emerging and evolving AI‑related risks, including those associated with Artificial Intelligence, Generative AI (GenAI), and large language models (LLMs). • Currently hold, or be actively pursuing, industry-recognized certifications such as CISSP, CISM, CRISC, or other relevant security and risk designations. • Demonstrated ability to apply critical thinking to analyze complex problems and drive positive, solution‑oriented outcomes. • Strategic mindset with the ability to understand the broader organizational ecosystem and how systems, data, and processes integrate to deliver real‑time risk insights. • Strong communication skills, both verbal and written, with a proven ability to build effective relationships across all business levels. Skilled in presenting to and engaging with executive leadership. • Demonstrated ability to influence across multiple levels of leadership and drive alignment in a cross‑functional environment. Compensation range: The salary range for this position is: $143,320 - $273,930. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Lead complex, strategic transformation projects delivering business outcomes through cross-functional collaboration and governance. | Senior-level experience managing large-scale transformation initiatives with expertise in agile/waterfall methodologies, stakeholder engagement, and regulatory compliance. | The Opportunity We are seeking a dedicated Transformation Manager Principal for the Member Value Team. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position must be based in our San Antonio, TX office. Relocation assistance is not available for this position. What you'll do: Put members first. Change an entire association. The Member Value team exists to ensure every decision at USAA delivers meaningful, measurable benefit to those who serve. As an expert on this team, you'll tackle complex, cross-functional challenges that drive transformational change-always anchored in what matters most to our members. If you're motivated by mission, inspired by impact, and energized by solving big problems for the military community, this is where your work turns purpose into progress. You will drive the direction and outcome of major, complex and strategic cross-functional project initiatives that align to a business' overall strategic plan and apply master expertise of waterfall and/or agile methodologies to lead the strategic development, operational planning, and budget management of business projects. As a subject matter expert on transformation, you'll serve in a capacity of extension of the executive sponsor to deliver transformation projects with significant impact to the business. You will translate business strategy into an integrated program plan that influences and provides thoughtful leadership to individuals that are responsible for the end-to-end program life-cycle which includes: negotiating trade-offs, timely execution, and successful implementation. This position is a key contributor to the operational and strategic direction of the business and ensures strategies are efficiently and effectively implemented in alignment with business goals. You will deliver on strategic transformation effectiveness through proactive identification of highly complex issues resulting from unknown risks or misalignment of business goals and will be accountable for matrixed leadership and working closely with stakeholders to identify solutions, resolve major issues, including processes any systems, and deliver on agreed upon scope for strategic outcomes. • Drives the development and execution of large and highly complex projects that deliver the strategic vision for the business and enterprise. Applies mastery skills on transformation, agile and/or waterfall methodologies to provide strategic project management, support and serve as an integration point for the development and implementation of strategic key initiative projects. • Accountable for implementing business strategy through delivery and execution of member or customer facing capabilities in a complex multi-channel, multi-product, integrated system environment. Responsible for achieving specific strategic business outcomes; drives clear goals, objectives and timelines. Assesses, triages and optimizes the delivery of strategy through the lifecycle of the effort. • Oversees project management adherence to the agile/waterfall governance practices and framework to ensure consistent execution of large, enterprise-wide strategic project delivery across USAA and / or multiple business units, supporting enterprise business objectives. • Manages systems design development, business requirements analysis and day to day processes utilizing agile/waterfall methodologies. Presents information to key executive business leaders and Board of Director's stakeholders. • Owns the project life-cycle of the strategic operational programs. Evaluates integrated plans for strategic deliverables to identify if third-party sourcing solutions are key to execute strategic program/projects. • Oversees RFP process to ensure third-party contractual services are in alignment with business processes required to deliver on strategic initiatives. Responsible that risk, compliance and regulatory requirements are adhered to and incorporated within third-party deliverables. • Negotiates agreements, settles disputes equitably and diffuses high tension situations between cross functional teams and impacted audiences by work effort. • Leads components of on-going operational planning. Engages and aligns with executive senior leadership on the strategic direction of critical and major change efforts. • Responsible for converting strategic intent into delivery planning for the transformation team to deliver on highly-complex project execution/implementation. • Maintains effective communication with key stakeholders, making them aware of critical issues confronting the Strategic Initiatives and the action plans for addressing those issues. • Partners with the Portfolio Management Office to prioritize, pace, and sequence appropriately across the Portfolio. • Anticipates risks and issues in complex, multi-workstream change efforts. Ensures the remediation plans are actively being created and actioned, and that potential issues are consistently mitigated. • Accountable for appropriate strategic/tactical solutions that ensure compliant business requirements are delivered and adopted to mitigate risk and remain a compliant company. • Proactively drives improvements to identify, address, and correct any areas of business operation requiring regulatory and/or compliance attention. • Responsible for operational strategy development and interaction with Senior Management on applicable compliance oversight. • Maintain current awareness of developments, trends and legal/regulatory changes in the Financial Services industry. Works within multiple project management disciplines, having operational awareness of both Waterfall and Agile methodologies. • Accountable for adhering to Association Portfolio Management Office processes, procedures, controls and standards and ensuring proper strategic change management is in place for program delivery along with measures for success. • Serves as an extension to executive sponsor to lead Communities of Practice and engage practitioners, share best practices, and improve USAA's collective transformation delivery capabilities. • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (14 years of experience in lieu of a degree). • 10 years professional experience in leading consulting on complex strategic initiatives, process improvement, IT, or operations within a highly regulated environment of financial services. • Deep technical experience and application of Waterfall and/or Agile methodologies within complex, multi-product, integrated systems environment. • Mastery of project management consulting skills with extensive experience in system design and development from business requirements analysis through to day to day management. • Extensive experience working with Third Parties and Vendors to include developing Statements of Work (SOW), and Request for Proposals (RFP), etc. • Expert knowledge and application of laws and regulations that govern-third-party management. • Extensive experience in the delivery of strategic change management, product development and delivery experience to include expertise in the program portfolio discipline. • Recent experience translating complex business strategy and vision into an executable business process and technology plan and successfully delivering component. • Experience collaborating with key stakeholders, influencing senior leader decisions and managing work to achieve strategic goals. • Strong relationship management building skills with the ability to effectively collaborate, communicate and develop relationships across leadership to include senior level executives. • Proven experience presenting to executive management including senior level executives. • Expert in industry standard in the program portfolio discipline. • Certification in Waterfall or Agile methodologies. What sets you apart: • US military experience through military service or a military spouse/domestic partner. • Demonstrated exceptional written and verbal communication skills, with a proven ability to articulate complex ideas clearly, concisely, and persuasively to diverse audiences across various platforms. • Extensive experience leading and managing complex change initiatives and large-scale transformation programs. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation range: The salary range for this position is: $164,780-$296,610. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

Developing and maintaining complex software solutions within a cloud environment, including coding, testing, troubleshooting, and participating in design reviews. | Experience with full stack development, cloud technologies, and leading code/design reviews; familiarity with Java, JavaScript, AWS services, and automation tools. | Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are looking for a versatile high level Software Engineer who has Full Stack development experience to join our New Business Ventures and Innovation Solutions Engineering Team at USAA’s Enterprise Chief Information Office. You will be joining the team to contribute on developing and maintaining UI applications and backend Java services/RESTful APIs within the AWS cloud environment. You will use full stack technologies such as React JS , Node JS, JAVA Spring boot framework, AWS SDK for Java, AWS CDK, Secrets Manager, EKS, Lambda, S3, RDS/Aurora Postgres and DynamoDB and other AWS Services. Additionally, you will ensure that quality, security, and compliance requirements are met in solution engineering development. Provides support to the Enterprise through delivering best in class technology solutions. Engaged in all phases of the software systems and application development lifecycle which include gathering and analyzing requirements, designing, testing, documenting, and implementing software, responding to outages. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, or Charlotte, NC. Relocation assistance is not available for this position. What youll do: • Design, develop, code, and test complex technical solutions • Investigates and resolves complex application and system technical problems and production issues through troubleshooting techniques. • Continually improves operations by conducting complex systems analysis and recommending changes in policies and procedures. • Prepares and installs complex solutions by determining and designing system specifications, standards, and programming. • Follows the software development lifecycle. • Participates in design reviews and learns key system design principles. • Mentors junior engineers and may begin mentoring peer engineers; Review teammates’ code. • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor’s Degree or 4 additional years of experience beyond the minimum requirement can be used in lieu of a degree OR Approved certification from CodeUp, Galvanize, VetFIT (Veterans for IT) or eFIT (Employees for IT). • 4 years of software development experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s). • 2 years of experience delivering technology solutions in all phases of the software systems and application development lifecycle to include leading code/design reviews. • Basic Understanding of one or more of the following: Java, Swift, Objective-C, Cobol, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python • Developing level of business acumen in the areas of business operations, risk management, industry practices and emerging trends. • Experience supporting efforts to address production issues through troubleshooting applications and systems. • Experience articulating technical challenges and solutions. • Basic understanding of cloud technologies and tools. What sets you apart: • 4+ years of strong experience with ReactJS, Node JS, Redux and React Context for state management, Java/J2EE services/APIs in AWS cloud with java Spring boot framework, AWS SDK for Java, AWS CDK, Secrets Manager, EKS, Lambda, S3, RDS/Aurora Postgres, DynamoDB. • 4+ years of good experience working on Distributed in-memory data store solutions like ElastiCache, AWS Message oriented middle wear Kafka Producer, AWS SQS etc. • 4+ years of developing automated solutions with Golang or equivalent programming scripting languages • 4+ years’ experience using Terraform for provisioning and deploying the Java Micro Services. Compensation range: The salary range for this position is: $93,770-$179,240. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Lead and manage a national team focused on insurance fraud detection and investigations ensuring compliance, coaching, and operational management. | 6+ years P&C claims or fraud investigation experience, 2+ years leadership in fraud detection analytics, knowledge of anti-fraud analytics, and relevant fraud investigation certifications. | Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is searching for a technically strong and proven leader to manage our SIU (Special Investigations Unit) Analytics and Digital Fraud Detection Team. The candidate will lead a team of SIU Consultants/Analysts country-wide that leverage digital fraud detection and analytical tools in identifying potential fraud. Responsible for operational management of Claims fraud investigative teams. Directs staff in the advanced identification of potential fraud in single claim, multi-claim and pre-claim environments involving questionable, suspect, or fraudulent activity. Ensures compliance with policies and procedures contributing to fraud control objectives, as well as compliance with state insurance fraud-related laws and regulations. This role is remote eligible in the continental U.S. with occasional business travel. What you'll do: • Responsible for insurance fraud detection and investigation services to reduce fraud-related claim payments and costs, while avoiding unwarranted risk. • Ensures compliance with laws and regulations relating to claims handling and unfair claims practices and reporting statutes. • Participates in the establishment and implementation of policies and procedures for fraud control and investigative practices. • Performs leadership and management tasks, i.e., providing coaching, evaluating performance, review of time sheets, managing time off, conducting quarterly check-ins/ride-alongs, etc. • Evaluates, authorizes, and implements actions and decisions to carry out proactive claim’s projects and investigations. • Reviews and evaluates investigation recommendations from investigators to ensure results and case documentation support conclusions. • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor’s degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. • 6+ years P&C industry functional work experience OR 4+ years of P&C experience plus military service experience. • 2+ years of demonstrated leadership experience, supervisory or management experience. • Extensive knowledge and experience in all levels of claims investigation or fraud investigation and regulatory reporting requirements. • Knowledge of anti-fraud analytics programs as it relates to fraud prevention and identification. • Detailed understanding of investigative and analytical tools and techniques to guide and coach fraud detection analysts. • Demonstrated ability to build and maintain collaborative relationships with internal and external partners and business areas. • Demonstrated management skills and the ability to demonstrate monthly productivity and quality outcomes from analysts assigned to the SIU team. • Ability to prepare and present training sessions and case outcomes. • Demonstrated experience facilitating and managing projects and teams. What sets you apart: • 2+ years of experience leading a fraud detection analytics team. • Experience leading a digital fraud detection program. • Technically strong with advanced skills in conducting link analysis, leveraging OSIT and using complex analytical tools. • SIU leadership experience managing diverse teams across multiple locations and functions within SIU. • First and Third-Party auto and property claims investigation or analytics experience. • SIU or Fraud Investigation Designations (CFE, CIFI, SCLA, etc.,). • Demonstrated experience in leveraging business data to inform decision making and drive strategy. • Experience leveraging Digital Fraud Detection as a source of proactive referrals. • Experience leading projects or advancement into new areas of fraud detection and investigation. • Excellent written and verbal communication skills, including presentation experience • Deep network across P&C industry. • US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $114,080 - $218,380. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, F-1, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Plan, direct, and coordinate complex business process activities to optimize claims user experience, manage process performance, lead continuous improvement, and align processes with enterprise strategy. | Requires 6+ years of business process experience, expertise in process improvement methodologies, process mapping, risk management, and data analysis, with preferred insurance claims and Guidewire system knowledge. | Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a dedicated Business Process Owner Senior - Claims User Experience - Claims Optimization. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in our Phoenix, AZ; San Antonio, TX; Plano, TX; Colorado Springs, CO; Chesapeake, VA or Tampa, FL offices. Relocation assistance is not available for this position. What you'll do: As business process owner, plans, directs, and coordinates activities for complex processes, including problem definition, evaluation of requirements, design, testing, and implementation of business processes. Understands the process operating objectives, business rules, performance requirements, risks, and controls and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance necessary to achieve efficient, effective design and execution of the process. Supports alignment of process to overall experience strategy and vision. • Develops and implements strategic customer specific business process program plans that align with enterprise strategy and influence appropriate roadmap(s). • Applies expert knowledge of the business and leads the alignment and development of business deliverable processes and capabilities to materially change and improve business performance. • Serves as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution. • Manages the performance of processes by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements. • Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes. • Develops communication plans for customers and internal stakeholders. • Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies. • Utilizes reporting, data, and analytics to measure process and project performance, deliver process operational efficiencies, and inform key stakeholders. • Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts. • Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives. • Provides mentorship and guidance support for team and applicable business partners. • Actively provides relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services. • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (10 years in lieu of a degree). • 6 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization. • Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies. • Experience in implementing and sustaining change/improvements (change champion). • Hands on experience with Process Mapping and Modeling and creating and validating process documentation. • Experience in the application of process management standards and policies, and knowledge of applicable regulations and risk management practices. • Demonstrated experience with Lean, Business Process Management, or similar methodology. • Demonstrated experience with utilizing various systems to collect and analyze data. What sets you apart: • Demonstrated P&C Claims technical acumen. • 2+ years Manager Claims Operations experience. • Guidewire ClaimCenter experience. • Familiar with core insurance systems (e.g., Guidewire) and claims workflows. • Experience working with moderate to highly complex projects and processes that deliver business impact & value. • Experience in cross-functional leadership and influencing stakeholders across business, compliance, and IT. • Experience with executive communication skills with a focus on translating complex business problems into actionable business insights. • Experience evaluating technology opportunities and developing and implementing technology solutions, strategy, plans, and roadmaps. • Ability to analyze data and translate into a compelling narrative. • Ability to collaborate, document and refine business requirements. • Deep operational knowledge of end-to-end claims processes. • Demonstrated knowledge of new and emerging industry technology solutions. • Proven ability to use analytical tools and data to inform business decisions. • Demonstrated experience planning, managing, and/or driving large or complex initiatives. • Proven thought leader. • Experience in Safe Agile methodologies. Compensation range: The salary range for this position is: $93,770-$179,240. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are an existing USAA employee, please use the internal career site in OneSource to apply. Please do not type your first and last name in all caps. Find your purpose. Join our mission. USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. California applicants, please review our HR CCPA - Notice at Collection ( here. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Analyze business problems using data to provide insights, develop BI solutions, collaborate with IT teams, and create effective data visualizations to support decision-making. | Requires a bachelor's degree or equivalent experience, 2+ years in data/analytics or related industry experience, proficiency with BI platforms and SQL, and strong communication and problem-solving skills. | Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Our Business Intelligence Analyst evaluates business problems and issues using data from internal and external sources to provide insight to analysts and decision makers. Identifies and interprets trends and patterns in datasets to locate influences. Creates specifications for reports and analysis based on business needs and required or available data elements. May participate in cross functional teams to address business issues. Prototypes solutions for displaying information based on business needs. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: • Independently or with guidance, participates in gathering business requirements by partnering with customer to define the business problem and data needs. • Utilizes working knowledge of multiple data structures and sources to support the development and implementation of business intelligence solutions, which may include data visualization, data transformation, or data collection. • Develops partnerships and works closely with IT execution teams on the development of analytic infrastructures, data engineering, or related business intelligence enablement efforts. Includes collaborating on the design and implementation of technical standards and governance practices. • Applies data visualization best practices - often selecting the right data 'tool for the job' - to identify and interpret trends or patterns while following standard Enterprise branding. • Understands the value of prototyping, usability, and the end-user experience to maximize the impact of the final data visualization product (dashboard, report, insight, or analysis). • Acts as a trusted data visualization advisor to the stakeholder/end-user in order to drive business value. • Develops working knowledge of relevant data, information, and application architecture to influence decisions. • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other business-related discipline; OR 4 years of related work experience in statistics, mathematics or quantitative analytics or related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. • 2 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, etc.) OR Advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline • Working knowledge of business intelligence platforms, data management platforms, or SQL-based languages (Tableau, Business Objects, Snowflake, Hadoop, Netezza, NoSQL, ANSI SQL, or related). • Ability to build business knowledge through meaningful partnerships at the individual contributor and leadership levels. • Demonstrated critical thinking and advanced problem-solving skills. • Demonstrated presentation and communication skills. What sets you apart: • Experience presenting analytical concepts, including data visualizations, to a non-technical audience. • Experience with data analysis. • US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $63,590 - $121,530. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Provide oversight and guidance on risk and compliance for business products and processes, analyze regulatory changes, support policy implementation, and collaborate across teams to manage operational and compliance risks. | At least 4 years in financial services or related risk/compliance roles, knowledge of risk and compliance principles, strong communication skills, and preferred privacy certifications like CIPP/US or CIPM. | Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a Privacy Advisor - Risk and Compliance Advisor I to provide independent oversight and guidance on our business products and processes within a robust risk and compliance framework. Candidates should have at least four years of experience, with an ability to analyze regulatory changes and implement compliance measures accordingly. Effective communication skills are needed, as is the ability to synthesize complex risk data for diverse partners. Relevant certifications such as CIPP/US or CIPM are preferred, alongside strong collaboration skills across all organizational levels. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, and Charlotte, NC Relocation assistance is not available for this position. What you'll do: • Partners with key team members in the business to identify, assess, aggregate and detail operational and compliance risks and controls, including operational and compliance risks associated with new or modified products, services, distribution channels, laws, regulations, and third-party operations using maturing knowledge. • Applies maturing knowledge of the business, its products, and processes, to identify, work, and raise operational risk and compliance issues. • Supports and contributes to the implementation of new risk and compliance policies, practices, and solutions to ensure multidisciplinary understanding and management of operational and compliance risks according to industry standard process. • Captures information, analyzes data trends, and produces analytical material for discussions with cross functional teams to understand business objectives and influence solution strategies. • Assists in the formulation of stress test plans for a line of business or the enterprise including the evaluation of results and framing of contingency plans in partnership with key business partners. • Supports processes that focus on improving strategies, tools, and methodologies to measure, monitor, and report on operational and compliance risks. • Contributes in cross-functional teams to identify, assess, aggregate, and mitigate current and emerging risk. • Supports and implements processes to measure, monitor, and report on operational and compliance risks. What you have: • Bachelor's degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • 4 years experience in the financial services or insurance industry or niche technical fields directly related to the role. • Knowledge of risk and/or compliance management principles, tools, and applicable systems • Awareness and ability to apply risk and compliance laws, regulations, and regulatory expectations. • Ability to work with internal and external partners in a highly collaborative environment. • Critical thinking and knowledge of data analysis tools and techniques. • Experience identifying potential concerns and recommending effective solutions. • Knowledge of Microsoft Office products including Excel and PowerPoint. What sets you apart: • 4 years of privacy, compliance, risk or regulatory related experience with accountability for programs, processes or policies. • Ability to analyze information and to evaluate the implications of a course of action or solution. • Ability to monitor and track changes in laws and regulations, and assist with the development, implementation, and administration of the compliance framework for new laws and regulations. • Shown ability to analyze large bodies of risk data and communicate results in a concise and comprehensive manner to multiple partners across the organization. • Ability to collaborate and implement among cross-functional teams, including all levels of the organization • Strong verbal and written communication skills • CIPP/US, CIPP/E, CIPM, or CIPT or related information security or risk certifications Compensation range: The salary range for this position is: $85,040, - $162,550 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Lead and manage complex strategic partnership programs ensuring timely delivery, risk mitigation, stakeholder alignment, and adherence to budgets and standards. | Bachelor’s degree with 8+ years of project/program management experience, expert knowledge of PM tools and methodologies, and experience delivering complex projects in matrixed environments. | Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a dynamic and results-driven Program/Project Manager to lead the onboarding and ongoing management of strategic partnership programs. This individual will act as the primary liaison for partners, ensuring seamless execution and sustained impact of each initiative. As a dedicated Program/Project Manager Lead, you will facilitate and lead the execution and delivery of moderately to highly complex, specific, incremental work efforts intended to accomplish business goals and objectives within prescribed timeframes, scopes, and budgets. Demonstrates an expert understanding of how activities contribute to the achievement of strategic business goals, operational objectives, and program-level requirements. Collaborates with key stakeholders, vendors, and project teams to identify mutually beneficial outcomes for competing priorities and negotiate timelines to ensure objectives are met. Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required). This position can work remotely in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site 4 days per week. What You’ll Do • Drives implementation of moderately to highly complex work efforts, typically requiring confidentiality and enterprise-level visibility within a program to achieve strategic business goals and operational objectives. • Works closely with cross-functional teams and resources to achieve work efforts and milestones within established timeframes and program guidelines. • Manages risk by using established risk management practices to address execution challenges associated with quality, schedule, and costs, in adherence with risk management framework. • Accountable for planning, directing, delegating, and coordinating activities for moderately complex work efforts to accomplish goals and objectives within a specified timeframe, scope, and budget. • Monitors and reports on business objectives, work efforts achievements, and key indicators and communicate trends to project team members. • Communicates with work efforts stakeholders and executive/senior management and provides insight on issues through root cause analyses. • Facilitates collaboration on creative alternatives to project challenges and resolves issues / removes obstacles with subject matter experts. • Removes obstacles and impediments to ensure business and operational objectives are met. • Develops, tracks, and maintains work effort(s) budgets that may include necessary capital expenditures, operational expenses, and labor funding requirements. • Manages ambiguity and consistently seeks to drive clarity amongst work effort(s) stakeholders. • Defines the control and the overall delivery of the work efforts to meet the goals, objectives, and success criteria. • Establishes overall cadence for communication with impacted stakeholders and provides framework for underlying work efforts(s) communication plans. • Identifies and determines interdependencies of work within work effort(s). • Participates in work effort(s) closure activities to determine benefit / business impact realization to include retrospective management. • Proactively manages risk by using work efforts management practices to address execution challenges associated with quality, schedule and cost and supports escalation to resolve. • Drives adoption and challenges standards. Leads subject matter experts. • Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology. • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What You’ll Have • Bachelor’s degree or 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. • 8 years of relevant experience in project or program management, including planning, tracking and delivery. • Expert knowledge of project management tools and methodologies. • Experience on project and program management and execution experience delivering complex work efforts working with recognized program and/or project methodologies (e.g., Waterfall and Agile). • Collaboration skills in a matrixed environment including providing consultative guidance to help solve enterprise level issues. • Extensive experience leading complex projects with significant number of deliverables including information technology and dependencies across organization; working within defined scope and budgets with aggressive timelines. • Extensive understanding of risk management policies and procedures. What Sets You Apart • Strong track record in the insurance or financial services sector, with deep expertise in project and partner management. • Embedded Insurance Programs: Proven experience with insurance offerings integrated at the point of sale alongside major brands—enabling USAA to meet members where they are (e.g., renters, auto, home, small business, travel, micro-insurance). • White-Labeled or MGA Insurance Models: Familiarity with launching insurance solutions through alternative models such as white-labeled platforms, managing general agents (MGAs), or fronting company partnerships. • Agent-Driven Distribution Models: Experience supporting or managing programs that national brokers, including tools, training, or platforms that enhance agent productivity and customer engagement. • Home and Auto Ancillary Services: Understanding of value-added services in the home and auto space, including maintenance, warranties, buying/selling support, and other complementary offerings. • End-to-End Project & Partner Leadership: Demonstrated ability to lead the full lifecycle of partner onboarding and program execution. Experience managing complex, cross-functional initiatives is essential. Technical fluency, including API integration knowledge, is a strong plus. • Industry Insight: Deep understanding of the insurance and financial services ecosystem, with awareness of emerging trends, technologies, and partnership models. • Stakeholder Alignment: Adept at coordinating across diverse internal and external stakeholders to ensure strategic alignment, timely delivery, and scalable growth. • Execution in Ambiguity: Comfortable operating in fast-paced, evolving environments. Skilled at structuring execution plans, navigating uncertainty, and continuously optimizing performance to meet shifting business objectives. What We Offer Compensation: The salary range for this position is: $149,170-$236,250. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Lead and mentor teams in cybersecurity threat hunting, incident response, vulnerability management, and security operations to protect organizational assets. | Requires 6+ years in cybersecurity or information security with advanced skills in threat hunting, incident response, security architecture, and scripting. | Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity If you make it on our team, you'll be part of a cutting edge unit probing USAA's defenses and supporting our members by securing their information from attackers. Our Cyber Threat Hunt team supports our Cyber Threat Operations Center and our members by fusing open-source intelligence, attacker TTPs and endless curiosity to validate our security stack on multiple levels. You will be challenged daily, both supporting and being supported by internal and external collaborative teams. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC. Relocation assistance is not available for this position. What you'll do: • Leads peers and team members in the execution of the Information Security domain activities while anticipating efforts that will impact their team. • Researches and analyzes the latest information security vulnerabilities, threats, exploits, trends and intelligence. Shares intelligence with peer teams. • Conducts advanced vulnerability management, security configuration assessments, and/or penetration testing operations and manages the resulting findings. • Develops analysts through training and knowledge sharing activities. • Monitors internal and external networks, systems, and applications for advanced security anomalies and events (e.g. suspicious behavior, attacks, and security breaches). Trains analysts in incident detection and response. • Responds to cyber incidents, performing detailed analysis using complex security tools to determine root cause and impact by using a broad range of demonstrated experience (e.g. forensics, networking, servers, coding, etc.) to determine a malicious actor's tactics, techniques, and procedures. Trains new analysts in incident detection and response. • Utilizes discoveries from the incident response process to make significant and/or complex improvements to the existing detection capabilities, operational processes and security controls. • Prepares and delivers written and/or verbal briefs with recommendations to senior leadership on latest threats, alerts, incidents, and improvements. • Provides insight on issues and serves as a mentor and coach to peers and team members for assigned area of responsibility. • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. • 6 years of related experience in Information Security, Cybersecurity and/or Information Technology with a security focus to include accountability for complex tasks and/or projects. • 4 years of related experience in one of the following domains: Security and Risk Management, Asset Security, Security Architecture and Engineering, Communications and Network Security, Identity and Access Management, Security Assessment and Testing, Security Operations, Software Development Security. • Advanced level of business acumen in the areas of business operations, risk management, industry practices and emerging trends. • Knowledge of attacker tools/tactics/procedures and applying them to access management, governance, threat hunting, investigations, and incident response. • Knowledge of defense-in-depth principles and security architecture. • Demonstrated experience with threat hunting, incident response, and detection engineering experience in Mac, Linux and Windows environments. What sets you apart: • Experience with emulating adversary tactics and techniques to identify weaknesses in our defenses and improve our security posture, using the MITRE ATT&CK framework • PowerShell or Python scripting and API integration skills. • Experience with Linux forensics and security. • Knowledge of offensive tooling and tactics. • Experience performing comprehensive incident and pre-incident investigations, identifying the scope, impact, and root cause of security anomalies. • Experience with modern SIEM (Splunk/Elastic/KQL) Compensation range: The salary range for this position is: $127,310.00 - $243,340.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Manage and analyze enterprise data quality, metadata, retention, and security while supporting compliance and process improvements across information management functions. | Requires 6+ years in data management or analytics, intermediate SQL skills, experience with data quality tools, metadata management, and strong communication skills. | Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Our Information Management Analyst manages and analyzes information using a variety of techniques and tools, supports data management efforts with business owners and technical teams to manage and analyze information and data including master and reference data in adherence to USAA internal policies, standards, procedures, and external laws and regulations. This role will support one or ideally two or more information management functions: • Metadata management to ensure information is understood. • Data Quality to ensure data is measured and trusted. • Retention Management to ensure data is retained and purged appropriately. • Data Security to ensure data is properly secured and handled based on sensitivity and regulatory requirements. This may include working with the Information Asset Stewards and technical Owners to log data sources, support the Authoritative Data Source certification, ingest metadata and data lineage into the Enterprise Data Repository, provide data quality oversight, monitor data SLAs and data quality index, remediation times, and monitor material modifications to ensure re-certification occurs if warranted. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: • Identify and implement opportunities for process improvements across all IMA responsibilities and processes within their data spoke. • Lead discussions with cross-functional teams related to program implementation, adherence and strategic enhancements. • Align best practices and tools based on business needs and to improve the efficiency and effectiveness of Information Management Program. • Responsible for the update of Information Asset Inventories and validation to ensure data and assets are classified appropriately. • Champion and support delivery of information in accordance with Information Governance standards and data management practices. • Integrate Information Management practices into existing processes including ability to incorporate data management practices into new and emerging information technologies. • Review and validate metadata repository and metadata association. Improve metadata to add additional value to the organization. • Support Data Lineage collection and stitching to ensure complete end to end data flow of critical data. • Review, validate, and assess data quality rules, thresholds, and standard metrics of quality for data elements and drive enhancements that support critical business processes. • Development of process enhancements to mitigate data quality risks including data quality plan development, implementing data quality rule checks, monitoring data quality results, reports and dashboards, as appropriate. • Identify and maintain data quality corrective action plans. • Support compliance assessment process by reviewing and documenting failures from data quality compliance assessment checks. • Analysis of Root Causes to identify existing or merging risks. Identify opportunities to strengthen controls and reduce residual data quality risks. • Recommend Master and Reference Data processes and procedures to align with Enterprise Policies and Standards. • Help drive the implementation of Data initiatives within their data spoke that help mitigate data risk and perform root cause analysis to identify areas for improvement. • Manage quality and maintenance of master data as it is created. • Partner with IT and Legal to ensure archiving and purging activities of data is in compliance with legal requirements. • Support compliance assessment process by identifying and escalating items that may be a risk to the corporation. • Lead Privacy initiatives through classification and analysis of sensitive data. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. • lity for data elements that support critical business processes. • Development of controls to mitigate data quality risks including data quality plan development, implementing data quality rule checks, monitoring data quality results, reports and dashboards, as appropriate. • Identify and maintain data quality corrective action plans. • Support compliance assessment process by reviewing and documenting failures from data quality compliance assessment checks. • Analysis of Root Causes to identify existing or merging risks. Identify opportunities to strengthen controls and reduce residual data quality risks. • Recommend Master and Reference Data processes and procedures to align with Enterprise Policies and Standards. • Create and maintain reference data in accordance to defined processes and procedures. • Manage quality and maintenance of master data as it is created. • Develop archiving and purging strategies and processes in steward capacity as needed. • Partner with IT and Legal to ensure archiving and purging activities of data is in compliance with legal requirements. • Support compliance assessment process by identifying and escalating items that may be a risk to the corporation. • Partner with IT and other Information Management resources to define and implement Access Management strategies in alignment with Information Governance policies in a Steward capacity. • Lead Privacy initiatives through classification and analysis of sensitive data. • Ensure compliance and remediation of sensitive data in accordance to defined policies and processes as a steward. • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor's degree in Business or Science discipline is required; OR 4 years of related data and analytics or technical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. • 6 years of experience in an information management practice, business application function, or data delivery; OR If Advanced degree in a Business or Science discipline, 4 years of experience in data and analytics, technical, or business relevant function. • Proven experience applying data management practices and tools to address data management risks and concerns during data lifecycle. • Intermediate SQL knowledge including SQL-based languages. • Proven ability to build business knowledge through meaningful partnerships at the individual contributor through executive levels. • Demonstrates the ability to lead efforts of analysis and resolution of problems or issues; identifies when and how to escalate problems to the appropriate level. • Experience in synthesizing key information / data and research in order to recommend information management initiatives that meet business goals. • Demonstrated expert communication skills with the ability to deliver presentations to all levels of management including concise presentation of complex technical details. What sets you apart: • Experience with Data Quality tools (i.e. Alation, Bigeye). • Experience with Metadata Management and Reference Data Management. • Experience with JWM or equivalent Agile/Project management tools. • Knowledge of data architecture and technology solutions. • Deep understanding of Data Governance principles, policies, and best practices. Compensation range: The salary range for this position is: $127,310 - $243,340. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Lead product strategy and roadmap for enterprise data and analytics platforms, prioritize features, collaborate with technical and business stakeholders, and manage delivery teams to execute product vision. | 8 years of digital/technology product management experience with expertise in strategy, innovation, analytics, and stakeholder communication, plus knowledge of emerging technology platforms and data management tools. | Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As one of USAA’s Lead Enterprise Data and Analytics Platforms Digital/Technical Product Managers you are accountable for the product strategy and roadmap of your Platforms and responsible for ensuring alignment between business goals and the technical delivery roadmap you own. This requires you to clearly prioritize objectives, key results, and features across years and quarters then manage the flow of prioritized features into the technical delivery team’s backlog. To optimize and improve existing platforms you maintain and consult key performance metrics alongside your own knowledge when prioritizing efforts. To set priorities you consult and collaborate with Architects and platform users ranging from engineers to management and executive stakeholders. To manage the delivery team’s backlog, you consult and collaborate with delivery managers, product owners, scrum masters and engineers. In all consultation and collaboration, you serve as an expert on the product vision for platform technologies at USAA. This requires you to readily invest time and energy to become an expert in USAA’s business needs and emerging technology capabilities in the quickly developing data and analytics space. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Plano, TX. Relocation assistance is not available for this position. What you'll do: Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance. Leads team and stakeholders to envision, define, and translate Digital or Technology product and experience opportunities (customer “needs” and “wants” as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy. Shepherds highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.). Drives, quantifies, and defends Digital and Technology product and experience investments through Business Case artifacts and hypotheses, communicating the value proposition of Digital or Technology products and experiences. Continuously leverages expert data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs; shares best practices with team members. Guides team to generate meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements; follows through to ensure applicable improvements are implemented. Sets the standard for preparing, compelling presentations, and other forms of communication to communicate complex concepts to a diverse audience, including senior leadership, and facilitates Digital or Technology product definition, concept and collaboration sessions to coordinate discovery, development, delivery, and validation activities, as well as to mitigate risks and dependencies. Conducts internal and external research and conducts situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products. Actively manages ambiguity, influences others to bring in “big picture” thinking and drives clarity, solutions, and execution plan among team and stakeholders. Maintains and applies expert knowledge of the business, technology, UX, and relevant experiences and processes and an expert understanding of Product Management. Consistently provides guidance and mentoring to team members and acts as an escalation point and ensures issues are resolved. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing. Comprehensive knowledge of Technology/Digital products and emerging technology platforms, applications data analysis and research techniques and standards. Proven track record to effectively develop, influence, present and communicate highly complex business, digital, or technology concepts to cross-functional teams, non-technical users and senior leadership. What sets you apart: Experience with Fivetran, Informatica Data Management Cloud (IDMC), and/or data streaming and streaming visualization platforms Experience prioritizing large bodies of work across years and quarters Experience writing and prioritizing features for technical teams to understand and deliver objectives Experience managing dialogue with executive level stakeholders US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $143-320 - $273-930. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are an existing USAA employee, please use the internal career site in OneSource to apply. Please do not type your first and last name in all caps. Find your purpose. Join our mission. USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. California applicants, please review our HR CCPA - Notice at Collection here.

Support business operations by analyzing data, improving processes, validating reports, and assisting with documentation and compliance within banking shared services. | Bachelor's degree or 4 years related experience, 4+ years in business analysis or operations, knowledge of credit card and loan processes, proficiency in MS Excel, Tableau, SQL, and experience with process improvement and compliance. | Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity The candidate selected for this role will support the consolidated Adverse Action/Risk-based Pricing (AAN/RBPN) Team within Bank Operations Shared Services. This role will be responsible for finding opportunities & improving processes spanning multiple lines of business and assisting with business operational tasks. As a dedicated Business Support Analyst I, you will support the business by analyzing and evaluating relevant moderately complex business data, information, metrics and processes to find opportunities and solutions to business plan development and optimization of business operations. The incumbent will also be responsible for supporting key functions and providing recommendations to achieve current and future business strategy needs/objectives. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX and Plano, TX. Relocation assistance is not available for this position. What you'll do: Provides moderately complex operational support on current processes and supports business operations and management in finding opportunities and solutions to meet current and future business needs. Validates information for moderately sophisticated and collaborate with other groups to include presentations of documented findings, alternatives and recommended actions. Participates in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services. Develops and maintains a understanding of overall moderately complex business functions. Captures information for moderately sophisticated processes, analyzes data and trends, identifies root causes, and develops work products. Reviews, validates, and/or analyzes reports that function as a control to existing processes. Assists with the documentation of new and revised departmental procedures. Develops and analyzes additional ad-hoc reports as needed by Management. Ensures risks associated with business activities are optimally identified, measured, supervised and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations. Proficient knowledge of a wide variety of systems coordination, process/product review initiatives and the development of management information requirements for related business functions. Knowledge of business operations and systems/business requirements processes. Knowledge of business analysis tools for ex: MS Visio MS Excel, Tableau, SQL. What sets you apart: 4+ years of experience with credit card and consumer loan processes, products & systems. Prior experience in more than one product is preferred. Attention to detail with at least 3 years analytical experience supporting business functions/processes. Knowledge of business operations and systems/business requirements processes. Experience creating and publishing KC procedures. Solid understanding of process improvement, PRCI, and Bank compliance & regulatory guidelines. Previous experience working in an Agile project management environment. Experience supporting Bank Issue Management process. Experience establishing management routines and process design/mapping. Compensation range: The salary range for this position is: $69,920 - $133,620. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are an existing USAA employee, please use the internal career site in OneSource to apply. Please do not type your first and last name in all caps. Find your purpose. Join our mission. USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. California applicants, please review our HR CCPA - Notice at Collection here.