USAA

Develops and implements legislative advocacy strategies, analyzes legislation, and advises management on political issues affecting the organization. | Requires 8+ years in government relations or law, experience with federal/state legislatures, and knowledge of financial services policy. | Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are currently seeking a talented Government Relations Director at our Washington, DC USAA location. As a dedicated Government Relations Director, you will identify and analyze proposed legislation that could impact USAA's operations. Acts as USAA's representative in legislative and public policy matters and in industry organizations concerned with legislation and public policy. Plays a key role in developing political strategy. Will lobby legislators and may testify on bills of special interest to USAA and its membership. Maintains information resources and reports on status of legislation to USAA CoSAs. Serves as consulting liaison for regional legislative officers and their staff. We offer a flexible work environment that requires an individual to be in the office 3-4 days per week. This position will be located at our Washington, DC office. Relocation assistance is not available for this position. What you'll do: • Analyzes proposed legislation for early identification of issues relevant to USAA and coordinates strategies to achieve USAA's legislative objectives. • Works with other company and trade association's representatives to ensure appropriate discussion and analysis are considered and the requisite coordinated action is driven. • Creates strategy for legislative advocacy and leads implementation of lobbying strategy. • Directs information resources in relation to active legislation. • Responds internally to questions on a variety of legislative issues that affect the company and frequently interacts with senior management on matters requiring inter and intracompany coordination. • Understands the political environment and applies newspapers, websites, professional contacts and trade associations to identify key issues, political figures and races that might affect USAA's operations. • Provides interpretation and explanation of the more complex legislative enactments. • Advises management on prudent political strategy and the potential reaction. • Maintains knowledge of USAA's current operations and the financial services industry. • Stays abreast of issues in the financial services industry and actively seeks to link those issues to ongoing or emerging legislative opportunities. • Maintains relationships both within and outside USAA to facilitate information gathering and dissemination. • Represents USAA before Federal and/or State Legislatures and Regulatory Agencies, where appropriate. • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. • 8 years of experience in government relations or law. • Excellent verbal and written communication skills, including ability to communicate complicated and technical points related to political strategy clearly. • Experience working with Federal and/or State Legislatures and Regulatory Agencies. • Demonstrated knowledge and application of legislative processes and procedures. • Advanced understanding of federal, state, and local political landscape and issues. • Experience advocating on behalf of an organization or issue. • Subject matter expert in Microsoft office and applicable web tools. What sets you apart: • Extensive experience in financial services policy who has recently served on Capitol Hill or at a federal financial regulatory agency. • Current role on a government relations team within a financial services company or trade association. • Juris Doctor (JD) Degree • US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $143,320 - $273,930. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Conducts financial forecasting, analysis, and reporting to support business decision-making and operational efficiency. | Requires a bachelor's degree in Business, Finance, or related field, with 2+ years of financial analysis experience, and proficiency in Excel. | Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Financial Analyst II, youll resolve business problems within established guidelines by conducting forecasting, planning, and financial modeling. These activities cover various financial aspects including income, profitability, liquidity, capital, leverage, and asset/liability management, as well as operating expenses. A core responsibility is to ensure all actions adhere to regulatory and compliance standards. This role will conduct moderately complex financial research and provide business decision support, identifying financial and operational opportunities. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, or Charlotte, NC. Relocation assistance is not available for this position. What youll do: • Prepares financial forecasts/plans for a business area or expense category; with supervision, develops routine forecasting/planning process and model improvement initiatives. • Prepares routine or ad basic hoc financial reports and analysis or cost benefit analysis to support internal and external management decision making. • With supervision, delivers moderately complex financial research and value-added business decision support to financial and operational opportunities. • Applies basic technical knowledge and performs product assignment, product pricing, product profitability and ad hoc analysis. • Provides informed, proactive analysis and business insights to assist with effective decision making and efficient resource utilization. • Acquires and applies maturing knowledge of the business, its products and processes to resolve issues and identify appropriate issues for escalation. • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelors degree in Business, Accounting, Finance, Economics, or a related field; OR 4 additional years of related (in addition to the minimum years of experience required) may be substituted in lieu of degree. • 2 years experience conducting financial/accounting analysis and preparing financial reports or financial plans OR Advanced degree in Business, Accounting, Finance, Economics, or a related field, progress towards a CPA or CFA designation and up to 2 years of financial / accounting analysis or related work experience. • Ability to communicate to various stakeholders. • Ability to apply critical thinking skills to proposed solutions. • Experience using Microsoft Office Excel to produce deliverables. • Understanding of financial compliance. What sets you apart: • Life insurance industry knowledge. • Investment industry knowledge. • Expense background or experience. Compensation range: The salary range for this position is: $63,590 - $121,530. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Leading digital and technology product strategies, collaborating across teams to develop and execute digital initiatives, and driving performance improvements. | Extensive experience in digital/technology product management, strategic planning, and cross-functional leadership, with deep understanding of digital platforms and emerging technologies. | Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Digital/Technical Product Manager Lead, the candidate selected for this opportunity will shepherd highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from innovation to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.). This role supports the P&C Digital experience, and the ideal candidate will have a strong background in developing and executing related digital strategies and programs. Immediate areas of focus will be cross-channel opportunities to advance the digital claims and P&C conversational experiences, leading strategic innovation opportunities including test and learn orchestration to build out a center of excellence, and enabling the future of digital through cross functional and cohesive story-telling and strategic communication. Leads the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. Collaborates with internal stakeholders and partners to tackle complex and challenging problems to optimize the customers’ (internal/external) experience with market offerings. Designs and drives implementation of multi-platform technology and digital solutions. Optimizes and improves existing products and experiences across delivery channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs). Employs User Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market. Develops the product strategy, vision, and goals and justifies decision-making related to the balance and mix of innovation types and investments for Digital and Technology products of complex and significant scope (portfolio level or enterprise reach). Ensures strategic alignment across the product and its stakeholders, suppliers, and customers. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: • Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance. • Leads team and stakeholders to envision, define, and translate Digital or Technology product and experience opportunities (customer “needs” and “wants” as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy. • Shepherds highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.). • Drives, quantifies, and defends Digital and Technology product and experience investments through Business Case artifacts and hypotheses, communicating the value proposition of Digital or Technology products and experiences. • Continuously leverages expert data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs; shares best practices with team members. • Guides team to generate meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements; follows through to ensure applicable improvements are implemented. • Sets the standard for preparing compelling presentations, and other forms of communication to communicate complex concepts to a diverse audience, including senior leadership, and facilitates Digital or Technology product definition, concept and collaboration sessions to coordinate discovery, development, delivery, and validation activities, as well as to mitigate risks and dependencies. • Conducts internal and external research and conducts situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products. • Actively manages ambiguity, influences others to bring in “big picture” thinking and drives clarity, solutions, and execution plan among team and stakeholders. • Maintains and applies expert knowledge of the business, technology, UX, and relevant experiences and processes and an expert understanding of Product Management. • Consistently provides guidance and mentoring to team members and acts as an escalation point and ensures issues are resolved. • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. • 8 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing. • Comprehensive knowledge of Technology/Digital products and emerging technology platforms, applications data analysis and research techniques and standards. • Proven track record to effectively develop, influence, present and communicate highly complex business, digital, or technology concepts to cross-functional teams, non-technical users and senior leadership. What sets you apart: • Best in class, executive level communication and story-telling skills, including written communication, able to clearly articulate complex concepts in consumable ways. • Deep business technology experience focused on P&C insurance, with emphasis on supporting Claims and/or Sales / Services. • Advanced understanding of digital and/or digital contact center capabilities, including emerging and innovative channel capabilities and relevant competitive landscape. • Strategic thinking, with strong organizational skills and demonstrated ability to establish best practices to support development and communication of long-term visions and roadmaps, managing transition from strategy to execution. • Expert-level experience delivering member or customer facing capabilities in a complex multi-channel, multi-product, integrated system environment. Must be able to demonstrate timely delivery of meaningful results. • Experience with operational and financial value generation. Compensation range: The salary range for this position is: $143,320 - $273,930. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Support risk assessment, model validation, and analytical reporting to aid strategic decision-making. | Pursuing a bachelor's degree in Business, Finance, or related field with foundational knowledge of risk management and data analysis tools. | **Why USAA?** At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. • *The Opportunity** • *The Quantitative Risk Analyst internship focuses on practicing skills that play a crucial role in identifying, assessing, and mitigating risk across USAA. You will learn real corporate world sophisticated quantitative techniques to model and lead risks and provide critical insights to advise strategic decisions. The opportunity may lead to selection into a two-year risk development rotational program following graduation. Rotational placings may vary depending on business needs.** Our internship program lets you showcase your skills, while gaining real-life experience that’ll help you jump-start your career. Our interns deliver innovative solutions to real business challenges, while building enduring relationships in a collaborative culture with their manager and an assigned mentor. The internship is based at USAA Corporate Headquarters in San Antonio, TX, Plano, TX, and Charlotte, NC. Interns offered full-time roles may have the opportunity to work out of one of USAA’s satellite locations. • *What you'll do:** Our Quantitative Risk Analyst Interns, work under direct supervision and following risk and compliance procedures and guidance, perform routine work assignments and problem resolution to support other team members, including the following tasks: + Applies foundational knowledge to support the assessment of future risk, opportunities, and efficiency. + Applies foundational learning to help support the team in producing standard methodologies that quantify risk and aggregate exposures. + May assist with model validation activities and model validation reporting. + Participates in the production of analytical material needed for discussions with cross functional teams to understand sophisticated business objectives and influence solution strategies. + Compiles communication materials pertaining to analytical results, findings and solutions for governance committees and business process owners to influence business analysis. + Supports internal/external audits, regulatory reviews and rating agency requests. • *What you have:** To qualify, you must be pursuing a degree from an accredited college or university, and plan to graduate after the final day of the internship. Most of our interns participate the summer between their junior and senior years. **Our 2026 internship will start on May 27, 2026 and last through August 7, 2026.** + Graduation date cannot be prior to **August 7, 2026** + Pursuing a bachelor’s degree or higher in Business, Finance, or related field at a 4-year accredited university. + 0 to 2 years of related experience and accountability for simple to moderately complex tasks and/or projects required. + Foundational and conceptual knowledge of risk management, regulatory or operations experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting or other related operational area required. + Foundational knowledge of data analysis tools and techniques. • *What sets you apart:** + Knowledge of information security/IT + Knowledge of reporting and analysis, and control testing + Data analytical skills, risk management interest + Detail oriented/strong organization/ self-starter + Proficient with Excel • *Compensation range:** The salary range for this position is: $27 - $28. Interns will receive an intern stipend to assist with expenses. • *USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).** USAA views its internship program as a pipeline to possible future employment. This is based on an individual’s graduation date, performance, role qualifications, and business need. To be considered for possible future employment opportunities interns must meet the full-time work eligibility requirements for any given role. Thus, interns should ensure their sponsorship status and other provided information is accurately reflected on their intern application. Inadequate completion of your application may render you ineligible for further consideration in the hiring process. • *Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the hourly range based on your experience and market data of the position. The actual hourly rate for this role may vary by location. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. • *Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. Interns may not be eligible for all benefits, for more details on our outstanding benefits, please visit our benefits page on USAAjobs.com. _Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._ _USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._ • *If you are an existing USAA employee, please use the internal career site in OneSource to apply.** • *Please do not type your first and last name in all caps.** • *_Find your purpose. Join our mission._** USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static\_assets/Media/enterprise\_hr\_cpra\_notice\_at\_collection.pdf) here. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. • *Why USAA?** At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. • *The Opportunity** • *The Quantitative Risk Analyst internship focuses on practicing skills that play a crucial role in identifying, assessing, and mitigating risk across USAA. You will learn real corporate world sophisticated quantitative techniques to model and lead risks and provide critical insights to advise strategic decisions. The opportunity may lead to selection into a two-year risk development rotational program following graduation. Rotational placings may vary depending on business needs.** Our internship program lets you showcase your skills, while gaining real-life experience that’ll help you jump-start your career. Our interns deliver innovative solutions to real business challenges, while building enduring relationships in a collaborative culture with their manager and an assigned mentor. The internship is based at USAA Corporate Headquarters in San Antonio, TX, Plano, TX, and Charlotte, NC. Interns offered full-time roles may have the opportunity to work out of one of USAA’s satellite locations. • *What you'll do:** Our Quantitative Risk Analyst Interns, work under direct supervision and following risk and compliance procedures and guidance, perform routine work assignments and problem resolution to support other team members, including the following tasks: + Applies foundational knowledge to support the assessment of future risk, opportunities, and efficiency. + Applies foundational learning to help support the team in producing standard methodologies that quantify risk and aggregate exposures. + May assist with model validation activities and model validation reporting. + Participates in the production of analytical material needed for discussions with cross functional teams to understand sophisticated business objectives and influence solution strategies. + Compiles communication materials pertaining to analytical results, findings and solutions for governance committees and business process owners to influence business analysis. + Supports internal/external audits, regulatory reviews and rating agency requests. • *What you have:** To qualify, you must be pursuing a degree from an accredited college or university, and plan to graduate after the final day of the internship. Most of our interns participate the summer between their junior and senior years. **Our 2026 internship will start on May 27, 2026 and last through August 7, 2026.** + Graduation date cannot be prior to **August 7, 2026** + Pursuing a bachelor’s degree or higher in Business, Finance, or related field at a 4-year accredited university. + 0 to 2 years of related experience and accountability for simple to moderately complex tasks and/or projects required. + Foundational and conceptual knowledge of risk management, regulatory or operations experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting or other related operational area required. + Foundational knowledge of data analysis tools and techniques. • *What sets you apart:** + Knowledge of information security/IT + Knowledge of reporting and analysis, and control testing + Data analytical skills, risk management interest + Detail oriented/strong organization/ self-starter + Proficient with Excel • *Compensation range:** The salary range for this position is: $27 - $28. Interns will receive an intern stipend to assist with expenses. • *USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).** USAA views its internship program as a pipeline to possible future employment. This is based on an individual’s graduation date, performance, role qualifications, and business need. To be considered for possible future employment opportunities interns must meet the full-time work eligibility requirements for any given role. Thus, interns should ensure their sponsorship status and other provided information is accurately reflected on their intern application. Inadequate completion of your application may render you ineligible for further consideration in the hiring process. • *Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the hourly range based on your experience and market data of the position. The actual hourly rate for this role may vary by location. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. • *Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. Interns may not be eligible for all benefits, for more details on our outstanding benefits, please visit our benefits page on USAAjobs.com. _Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._ _USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._ • *If you are an existing USAA employee, please use the internal career site in OneSource to apply.** • *Please do not type your first and last name in all caps.** • *_Find your purpose. Join our mission._** USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static\_assets/Media/enterprise\_hr\_cpra\_notice\_at\_collection.pdf) here. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Lead and manage a national team focused on insurance fraud detection and investigations ensuring compliance, coaching, and operational management. | 6+ years P&C claims or fraud investigation experience, 2+ years leadership in fraud detection analytics, knowledge of anti-fraud analytics, and relevant fraud investigation certifications. | Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is searching for a technically strong and proven leader to manage our SIU (Special Investigations Unit) Analytics and Digital Fraud Detection Team. The candidate will lead a team of SIU Consultants/Analysts country-wide that leverage digital fraud detection and analytical tools in identifying potential fraud. Responsible for operational management of Claims fraud investigative teams. Directs staff in the advanced identification of potential fraud in single claim, multi-claim and pre-claim environments involving questionable, suspect, or fraudulent activity. Ensures compliance with policies and procedures contributing to fraud control objectives, as well as compliance with state insurance fraud-related laws and regulations. This role is remote eligible in the continental U.S. with occasional business travel. What you'll do: • Responsible for insurance fraud detection and investigation services to reduce fraud-related claim payments and costs, while avoiding unwarranted risk. • Ensures compliance with laws and regulations relating to claims handling and unfair claims practices and reporting statutes. • Participates in the establishment and implementation of policies and procedures for fraud control and investigative practices. • Performs leadership and management tasks, i.e., providing coaching, evaluating performance, review of time sheets, managing time off, conducting quarterly check-ins/ride-alongs, etc. • Evaluates, authorizes, and implements actions and decisions to carry out proactive claim’s projects and investigations. • Reviews and evaluates investigation recommendations from investigators to ensure results and case documentation support conclusions. • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor’s degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. • 6+ years P&C industry functional work experience OR 4+ years of P&C experience plus military service experience. • 2+ years of demonstrated leadership experience, supervisory or management experience. • Extensive knowledge and experience in all levels of claims investigation or fraud investigation and regulatory reporting requirements. • Knowledge of anti-fraud analytics programs as it relates to fraud prevention and identification. • Detailed understanding of investigative and analytical tools and techniques to guide and coach fraud detection analysts. • Demonstrated ability to build and maintain collaborative relationships with internal and external partners and business areas. • Demonstrated management skills and the ability to demonstrate monthly productivity and quality outcomes from analysts assigned to the SIU team. • Ability to prepare and present training sessions and case outcomes. • Demonstrated experience facilitating and managing projects and teams. What sets you apart: • 2+ years of experience leading a fraud detection analytics team. • Experience leading a digital fraud detection program. • Technically strong with advanced skills in conducting link analysis, leveraging OSIT and using complex analytical tools. • SIU leadership experience managing diverse teams across multiple locations and functions within SIU. • First and Third-Party auto and property claims investigation or analytics experience. • SIU or Fraud Investigation Designations (CFE, CIFI, SCLA, etc.,). • Demonstrated experience in leveraging business data to inform decision making and drive strategy. • Experience leveraging Digital Fraud Detection as a source of proactive referrals. • Experience leading projects or advancement into new areas of fraud detection and investigation. • Excellent written and verbal communication skills, including presentation experience • Deep network across P&C industry. • US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $114,080 - $218,380. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, F-1, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Plan, direct, and coordinate complex business process activities to optimize claims user experience, manage process performance, lead continuous improvement, and align processes with enterprise strategy. | Requires 6+ years of business process experience, expertise in process improvement methodologies, process mapping, risk management, and data analysis, with preferred insurance claims and Guidewire system knowledge. | Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a dedicated Business Process Owner Senior - Claims User Experience - Claims Optimization. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in our Phoenix, AZ; San Antonio, TX; Plano, TX; Colorado Springs, CO; Chesapeake, VA or Tampa, FL offices. Relocation assistance is not available for this position. What you'll do: As business process owner, plans, directs, and coordinates activities for complex processes, including problem definition, evaluation of requirements, design, testing, and implementation of business processes. Understands the process operating objectives, business rules, performance requirements, risks, and controls and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance necessary to achieve efficient, effective design and execution of the process. Supports alignment of process to overall experience strategy and vision. • Develops and implements strategic customer specific business process program plans that align with enterprise strategy and influence appropriate roadmap(s). • Applies expert knowledge of the business and leads the alignment and development of business deliverable processes and capabilities to materially change and improve business performance. • Serves as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution. • Manages the performance of processes by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements. • Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes. • Develops communication plans for customers and internal stakeholders. • Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies. • Utilizes reporting, data, and analytics to measure process and project performance, deliver process operational efficiencies, and inform key stakeholders. • Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts. • Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives. • Provides mentorship and guidance support for team and applicable business partners. • Actively provides relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services. • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (10 years in lieu of a degree). • 6 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization. • Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies. • Experience in implementing and sustaining change/improvements (change champion). • Hands on experience with Process Mapping and Modeling and creating and validating process documentation. • Experience in the application of process management standards and policies, and knowledge of applicable regulations and risk management practices. • Demonstrated experience with Lean, Business Process Management, or similar methodology. • Demonstrated experience with utilizing various systems to collect and analyze data. What sets you apart: • Demonstrated P&C Claims technical acumen. • 2+ years Manager Claims Operations experience. • Guidewire ClaimCenter experience. • Familiar with core insurance systems (e.g., Guidewire) and claims workflows. • Experience working with moderate to highly complex projects and processes that deliver business impact & value. • Experience in cross-functional leadership and influencing stakeholders across business, compliance, and IT. • Experience with executive communication skills with a focus on translating complex business problems into actionable business insights. • Experience evaluating technology opportunities and developing and implementing technology solutions, strategy, plans, and roadmaps. • Ability to analyze data and translate into a compelling narrative. • Ability to collaborate, document and refine business requirements. • Deep operational knowledge of end-to-end claims processes. • Demonstrated knowledge of new and emerging industry technology solutions. • Proven ability to use analytical tools and data to inform business decisions. • Demonstrated experience planning, managing, and/or driving large or complex initiatives. • Proven thought leader. • Experience in Safe Agile methodologies. Compensation range: The salary range for this position is: $93,770-$179,240. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are an existing USAA employee, please use the internal career site in OneSource to apply. Please do not type your first and last name in all caps. Find your purpose. Join our mission. USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. California applicants, please review our HR CCPA - Notice at Collection ( here. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Analyze business problems using data to provide insights, develop BI solutions, collaborate with IT teams, and create effective data visualizations to support decision-making. | Requires a bachelor's degree or equivalent experience, 2+ years in data/analytics or related industry experience, proficiency with BI platforms and SQL, and strong communication and problem-solving skills. | Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Our Business Intelligence Analyst evaluates business problems and issues using data from internal and external sources to provide insight to analysts and decision makers. Identifies and interprets trends and patterns in datasets to locate influences. Creates specifications for reports and analysis based on business needs and required or available data elements. May participate in cross functional teams to address business issues. Prototypes solutions for displaying information based on business needs. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: • Independently or with guidance, participates in gathering business requirements by partnering with customer to define the business problem and data needs. • Utilizes working knowledge of multiple data structures and sources to support the development and implementation of business intelligence solutions, which may include data visualization, data transformation, or data collection. • Develops partnerships and works closely with IT execution teams on the development of analytic infrastructures, data engineering, or related business intelligence enablement efforts. Includes collaborating on the design and implementation of technical standards and governance practices. • Applies data visualization best practices - often selecting the right data 'tool for the job' - to identify and interpret trends or patterns while following standard Enterprise branding. • Understands the value of prototyping, usability, and the end-user experience to maximize the impact of the final data visualization product (dashboard, report, insight, or analysis). • Acts as a trusted data visualization advisor to the stakeholder/end-user in order to drive business value. • Develops working knowledge of relevant data, information, and application architecture to influence decisions. • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other business-related discipline; OR 4 years of related work experience in statistics, mathematics or quantitative analytics or related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. • 2 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, etc.) OR Advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline • Working knowledge of business intelligence platforms, data management platforms, or SQL-based languages (Tableau, Business Objects, Snowflake, Hadoop, Netezza, NoSQL, ANSI SQL, or related). • Ability to build business knowledge through meaningful partnerships at the individual contributor and leadership levels. • Demonstrated critical thinking and advanced problem-solving skills. • Demonstrated presentation and communication skills. What sets you apart: • Experience presenting analytical concepts, including data visualizations, to a non-technical audience. • Experience with data analysis. • US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $63,590 - $121,530. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Provide oversight and guidance on risk and compliance for business products and processes, analyze regulatory changes, support policy implementation, and collaborate across teams to manage operational and compliance risks. | At least 4 years in financial services or related risk/compliance roles, knowledge of risk and compliance principles, strong communication skills, and preferred privacy certifications like CIPP/US or CIPM. | Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a Privacy Advisor - Risk and Compliance Advisor I to provide independent oversight and guidance on our business products and processes within a robust risk and compliance framework. Candidates should have at least four years of experience, with an ability to analyze regulatory changes and implement compliance measures accordingly. Effective communication skills are needed, as is the ability to synthesize complex risk data for diverse partners. Relevant certifications such as CIPP/US or CIPM are preferred, alongside strong collaboration skills across all organizational levels. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, and Charlotte, NC Relocation assistance is not available for this position. What you'll do: • Partners with key team members in the business to identify, assess, aggregate and detail operational and compliance risks and controls, including operational and compliance risks associated with new or modified products, services, distribution channels, laws, regulations, and third-party operations using maturing knowledge. • Applies maturing knowledge of the business, its products, and processes, to identify, work, and raise operational risk and compliance issues. • Supports and contributes to the implementation of new risk and compliance policies, practices, and solutions to ensure multidisciplinary understanding and management of operational and compliance risks according to industry standard process. • Captures information, analyzes data trends, and produces analytical material for discussions with cross functional teams to understand business objectives and influence solution strategies. • Assists in the formulation of stress test plans for a line of business or the enterprise including the evaluation of results and framing of contingency plans in partnership with key business partners. • Supports processes that focus on improving strategies, tools, and methodologies to measure, monitor, and report on operational and compliance risks. • Contributes in cross-functional teams to identify, assess, aggregate, and mitigate current and emerging risk. • Supports and implements processes to measure, monitor, and report on operational and compliance risks. What you have: • Bachelor's degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • 4 years experience in the financial services or insurance industry or niche technical fields directly related to the role. • Knowledge of risk and/or compliance management principles, tools, and applicable systems • Awareness and ability to apply risk and compliance laws, regulations, and regulatory expectations. • Ability to work with internal and external partners in a highly collaborative environment. • Critical thinking and knowledge of data analysis tools and techniques. • Experience identifying potential concerns and recommending effective solutions. • Knowledge of Microsoft Office products including Excel and PowerPoint. What sets you apart: • 4 years of privacy, compliance, risk or regulatory related experience with accountability for programs, processes or policies. • Ability to analyze information and to evaluate the implications of a course of action or solution. • Ability to monitor and track changes in laws and regulations, and assist with the development, implementation, and administration of the compliance framework for new laws and regulations. • Shown ability to analyze large bodies of risk data and communicate results in a concise and comprehensive manner to multiple partners across the organization. • Ability to collaborate and implement among cross-functional teams, including all levels of the organization • Strong verbal and written communication skills • CIPP/US, CIPP/E, CIPM, or CIPT or related information security or risk certifications Compensation range: The salary range for this position is: $85,040, - $162,550 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Lead and manage complex strategic partnership programs ensuring timely delivery, risk mitigation, stakeholder alignment, and adherence to budgets and standards. | Bachelor’s degree with 8+ years of project/program management experience, expert knowledge of PM tools and methodologies, and experience delivering complex projects in matrixed environments. | Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a dynamic and results-driven Program/Project Manager to lead the onboarding and ongoing management of strategic partnership programs. This individual will act as the primary liaison for partners, ensuring seamless execution and sustained impact of each initiative. As a dedicated Program/Project Manager Lead, you will facilitate and lead the execution and delivery of moderately to highly complex, specific, incremental work efforts intended to accomplish business goals and objectives within prescribed timeframes, scopes, and budgets. Demonstrates an expert understanding of how activities contribute to the achievement of strategic business goals, operational objectives, and program-level requirements. Collaborates with key stakeholders, vendors, and project teams to identify mutually beneficial outcomes for competing priorities and negotiate timelines to ensure objectives are met. Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required). This position can work remotely in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site 4 days per week. What You’ll Do • Drives implementation of moderately to highly complex work efforts, typically requiring confidentiality and enterprise-level visibility within a program to achieve strategic business goals and operational objectives. • Works closely with cross-functional teams and resources to achieve work efforts and milestones within established timeframes and program guidelines. • Manages risk by using established risk management practices to address execution challenges associated with quality, schedule, and costs, in adherence with risk management framework. • Accountable for planning, directing, delegating, and coordinating activities for moderately complex work efforts to accomplish goals and objectives within a specified timeframe, scope, and budget. • Monitors and reports on business objectives, work efforts achievements, and key indicators and communicate trends to project team members. • Communicates with work efforts stakeholders and executive/senior management and provides insight on issues through root cause analyses. • Facilitates collaboration on creative alternatives to project challenges and resolves issues / removes obstacles with subject matter experts. • Removes obstacles and impediments to ensure business and operational objectives are met. • Develops, tracks, and maintains work effort(s) budgets that may include necessary capital expenditures, operational expenses, and labor funding requirements. • Manages ambiguity and consistently seeks to drive clarity amongst work effort(s) stakeholders. • Defines the control and the overall delivery of the work efforts to meet the goals, objectives, and success criteria. • Establishes overall cadence for communication with impacted stakeholders and provides framework for underlying work efforts(s) communication plans. • Identifies and determines interdependencies of work within work effort(s). • Participates in work effort(s) closure activities to determine benefit / business impact realization to include retrospective management. • Proactively manages risk by using work efforts management practices to address execution challenges associated with quality, schedule and cost and supports escalation to resolve. • Drives adoption and challenges standards. Leads subject matter experts. • Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology. • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What You’ll Have • Bachelor’s degree or 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. • 8 years of relevant experience in project or program management, including planning, tracking and delivery. • Expert knowledge of project management tools and methodologies. • Experience on project and program management and execution experience delivering complex work efforts working with recognized program and/or project methodologies (e.g., Waterfall and Agile). • Collaboration skills in a matrixed environment including providing consultative guidance to help solve enterprise level issues. • Extensive experience leading complex projects with significant number of deliverables including information technology and dependencies across organization; working within defined scope and budgets with aggressive timelines. • Extensive understanding of risk management policies and procedures. What Sets You Apart • Strong track record in the insurance or financial services sector, with deep expertise in project and partner management. • Embedded Insurance Programs: Proven experience with insurance offerings integrated at the point of sale alongside major brands—enabling USAA to meet members where they are (e.g., renters, auto, home, small business, travel, micro-insurance). • White-Labeled or MGA Insurance Models: Familiarity with launching insurance solutions through alternative models such as white-labeled platforms, managing general agents (MGAs), or fronting company partnerships. • Agent-Driven Distribution Models: Experience supporting or managing programs that national brokers, including tools, training, or platforms that enhance agent productivity and customer engagement. • Home and Auto Ancillary Services: Understanding of value-added services in the home and auto space, including maintenance, warranties, buying/selling support, and other complementary offerings. • End-to-End Project & Partner Leadership: Demonstrated ability to lead the full lifecycle of partner onboarding and program execution. Experience managing complex, cross-functional initiatives is essential. Technical fluency, including API integration knowledge, is a strong plus. • Industry Insight: Deep understanding of the insurance and financial services ecosystem, with awareness of emerging trends, technologies, and partnership models. • Stakeholder Alignment: Adept at coordinating across diverse internal and external stakeholders to ensure strategic alignment, timely delivery, and scalable growth. • Execution in Ambiguity: Comfortable operating in fast-paced, evolving environments. Skilled at structuring execution plans, navigating uncertainty, and continuously optimizing performance to meet shifting business objectives. What We Offer Compensation: The salary range for this position is: $149,170-$236,250. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Lead and mentor teams in cybersecurity threat hunting, incident response, vulnerability management, and security operations to protect organizational assets. | Requires 6+ years in cybersecurity or information security with advanced skills in threat hunting, incident response, security architecture, and scripting. | Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity If you make it on our team, you'll be part of a cutting edge unit probing USAA's defenses and supporting our members by securing their information from attackers. Our Cyber Threat Hunt team supports our Cyber Threat Operations Center and our members by fusing open-source intelligence, attacker TTPs and endless curiosity to validate our security stack on multiple levels. You will be challenged daily, both supporting and being supported by internal and external collaborative teams. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC. Relocation assistance is not available for this position. What you'll do: • Leads peers and team members in the execution of the Information Security domain activities while anticipating efforts that will impact their team. • Researches and analyzes the latest information security vulnerabilities, threats, exploits, trends and intelligence. Shares intelligence with peer teams. • Conducts advanced vulnerability management, security configuration assessments, and/or penetration testing operations and manages the resulting findings. • Develops analysts through training and knowledge sharing activities. • Monitors internal and external networks, systems, and applications for advanced security anomalies and events (e.g. suspicious behavior, attacks, and security breaches). Trains analysts in incident detection and response. • Responds to cyber incidents, performing detailed analysis using complex security tools to determine root cause and impact by using a broad range of demonstrated experience (e.g. forensics, networking, servers, coding, etc.) to determine a malicious actor's tactics, techniques, and procedures. Trains new analysts in incident detection and response. • Utilizes discoveries from the incident response process to make significant and/or complex improvements to the existing detection capabilities, operational processes and security controls. • Prepares and delivers written and/or verbal briefs with recommendations to senior leadership on latest threats, alerts, incidents, and improvements. • Provides insight on issues and serves as a mentor and coach to peers and team members for assigned area of responsibility. • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. • 6 years of related experience in Information Security, Cybersecurity and/or Information Technology with a security focus to include accountability for complex tasks and/or projects. • 4 years of related experience in one of the following domains: Security and Risk Management, Asset Security, Security Architecture and Engineering, Communications and Network Security, Identity and Access Management, Security Assessment and Testing, Security Operations, Software Development Security. • Advanced level of business acumen in the areas of business operations, risk management, industry practices and emerging trends. • Knowledge of attacker tools/tactics/procedures and applying them to access management, governance, threat hunting, investigations, and incident response. • Knowledge of defense-in-depth principles and security architecture. • Demonstrated experience with threat hunting, incident response, and detection engineering experience in Mac, Linux and Windows environments. What sets you apart: • Experience with emulating adversary tactics and techniques to identify weaknesses in our defenses and improve our security posture, using the MITRE ATT&CK framework • PowerShell or Python scripting and API integration skills. • Experience with Linux forensics and security. • Knowledge of offensive tooling and tactics. • Experience performing comprehensive incident and pre-incident investigations, identifying the scope, impact, and root cause of security anomalies. • Experience with modern SIEM (Splunk/Elastic/KQL) Compensation range: The salary range for this position is: $127,310.00 - $243,340.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Manage and analyze enterprise data quality, metadata, retention, and security while supporting compliance and process improvements across information management functions. | Requires 6+ years in data management or analytics, intermediate SQL skills, experience with data quality tools, metadata management, and strong communication skills. | Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Our Information Management Analyst manages and analyzes information using a variety of techniques and tools, supports data management efforts with business owners and technical teams to manage and analyze information and data including master and reference data in adherence to USAA internal policies, standards, procedures, and external laws and regulations. This role will support one or ideally two or more information management functions: • Metadata management to ensure information is understood. • Data Quality to ensure data is measured and trusted. • Retention Management to ensure data is retained and purged appropriately. • Data Security to ensure data is properly secured and handled based on sensitivity and regulatory requirements. This may include working with the Information Asset Stewards and technical Owners to log data sources, support the Authoritative Data Source certification, ingest metadata and data lineage into the Enterprise Data Repository, provide data quality oversight, monitor data SLAs and data quality index, remediation times, and monitor material modifications to ensure re-certification occurs if warranted. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: • Identify and implement opportunities for process improvements across all IMA responsibilities and processes within their data spoke. • Lead discussions with cross-functional teams related to program implementation, adherence and strategic enhancements. • Align best practices and tools based on business needs and to improve the efficiency and effectiveness of Information Management Program. • Responsible for the update of Information Asset Inventories and validation to ensure data and assets are classified appropriately. • Champion and support delivery of information in accordance with Information Governance standards and data management practices. • Integrate Information Management practices into existing processes including ability to incorporate data management practices into new and emerging information technologies. • Review and validate metadata repository and metadata association. Improve metadata to add additional value to the organization. • Support Data Lineage collection and stitching to ensure complete end to end data flow of critical data. • Review, validate, and assess data quality rules, thresholds, and standard metrics of quality for data elements and drive enhancements that support critical business processes. • Development of process enhancements to mitigate data quality risks including data quality plan development, implementing data quality rule checks, monitoring data quality results, reports and dashboards, as appropriate. • Identify and maintain data quality corrective action plans. • Support compliance assessment process by reviewing and documenting failures from data quality compliance assessment checks. • Analysis of Root Causes to identify existing or merging risks. Identify opportunities to strengthen controls and reduce residual data quality risks. • Recommend Master and Reference Data processes and procedures to align with Enterprise Policies and Standards. • Help drive the implementation of Data initiatives within their data spoke that help mitigate data risk and perform root cause analysis to identify areas for improvement. • Manage quality and maintenance of master data as it is created. • Partner with IT and Legal to ensure archiving and purging activities of data is in compliance with legal requirements. • Support compliance assessment process by identifying and escalating items that may be a risk to the corporation. • Lead Privacy initiatives through classification and analysis of sensitive data. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. • lity for data elements that support critical business processes. • Development of controls to mitigate data quality risks including data quality plan development, implementing data quality rule checks, monitoring data quality results, reports and dashboards, as appropriate. • Identify and maintain data quality corrective action plans. • Support compliance assessment process by reviewing and documenting failures from data quality compliance assessment checks. • Analysis of Root Causes to identify existing or merging risks. Identify opportunities to strengthen controls and reduce residual data quality risks. • Recommend Master and Reference Data processes and procedures to align with Enterprise Policies and Standards. • Create and maintain reference data in accordance to defined processes and procedures. • Manage quality and maintenance of master data as it is created. • Develop archiving and purging strategies and processes in steward capacity as needed. • Partner with IT and Legal to ensure archiving and purging activities of data is in compliance with legal requirements. • Support compliance assessment process by identifying and escalating items that may be a risk to the corporation. • Partner with IT and other Information Management resources to define and implement Access Management strategies in alignment with Information Governance policies in a Steward capacity. • Lead Privacy initiatives through classification and analysis of sensitive data. • Ensure compliance and remediation of sensitive data in accordance to defined policies and processes as a steward. • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor's degree in Business or Science discipline is required; OR 4 years of related data and analytics or technical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. • 6 years of experience in an information management practice, business application function, or data delivery; OR If Advanced degree in a Business or Science discipline, 4 years of experience in data and analytics, technical, or business relevant function. • Proven experience applying data management practices and tools to address data management risks and concerns during data lifecycle. • Intermediate SQL knowledge including SQL-based languages. • Proven ability to build business knowledge through meaningful partnerships at the individual contributor through executive levels. • Demonstrates the ability to lead efforts of analysis and resolution of problems or issues; identifies when and how to escalate problems to the appropriate level. • Experience in synthesizing key information / data and research in order to recommend information management initiatives that meet business goals. • Demonstrated expert communication skills with the ability to deliver presentations to all levels of management including concise presentation of complex technical details. What sets you apart: • Experience with Data Quality tools (i.e. Alation, Bigeye). • Experience with Metadata Management and Reference Data Management. • Experience with JWM or equivalent Agile/Project management tools. • Knowledge of data architecture and technology solutions. • Deep understanding of Data Governance principles, policies, and best practices. Compensation range: The salary range for this position is: $127,310 - $243,340. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Lead product strategy and roadmap for enterprise data and analytics platforms, prioritize features, collaborate with technical and business stakeholders, and manage delivery teams to execute product vision. | 8 years of digital/technology product management experience with expertise in strategy, innovation, analytics, and stakeholder communication, plus knowledge of emerging technology platforms and data management tools. | Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As one of USAA’s Lead Enterprise Data and Analytics Platforms Digital/Technical Product Managers you are accountable for the product strategy and roadmap of your Platforms and responsible for ensuring alignment between business goals and the technical delivery roadmap you own. This requires you to clearly prioritize objectives, key results, and features across years and quarters then manage the flow of prioritized features into the technical delivery team’s backlog. To optimize and improve existing platforms you maintain and consult key performance metrics alongside your own knowledge when prioritizing efforts. To set priorities you consult and collaborate with Architects and platform users ranging from engineers to management and executive stakeholders. To manage the delivery team’s backlog, you consult and collaborate with delivery managers, product owners, scrum masters and engineers. In all consultation and collaboration, you serve as an expert on the product vision for platform technologies at USAA. This requires you to readily invest time and energy to become an expert in USAA’s business needs and emerging technology capabilities in the quickly developing data and analytics space. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Plano, TX. Relocation assistance is not available for this position. What you'll do: Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance. Leads team and stakeholders to envision, define, and translate Digital or Technology product and experience opportunities (customer “needs” and “wants” as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy. Shepherds highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.). Drives, quantifies, and defends Digital and Technology product and experience investments through Business Case artifacts and hypotheses, communicating the value proposition of Digital or Technology products and experiences. Continuously leverages expert data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs; shares best practices with team members. Guides team to generate meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements; follows through to ensure applicable improvements are implemented. Sets the standard for preparing, compelling presentations, and other forms of communication to communicate complex concepts to a diverse audience, including senior leadership, and facilitates Digital or Technology product definition, concept and collaboration sessions to coordinate discovery, development, delivery, and validation activities, as well as to mitigate risks and dependencies. Conducts internal and external research and conducts situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products. Actively manages ambiguity, influences others to bring in “big picture” thinking and drives clarity, solutions, and execution plan among team and stakeholders. Maintains and applies expert knowledge of the business, technology, UX, and relevant experiences and processes and an expert understanding of Product Management. Consistently provides guidance and mentoring to team members and acts as an escalation point and ensures issues are resolved. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing. Comprehensive knowledge of Technology/Digital products and emerging technology platforms, applications data analysis and research techniques and standards. Proven track record to effectively develop, influence, present and communicate highly complex business, digital, or technology concepts to cross-functional teams, non-technical users and senior leadership. What sets you apart: Experience with Fivetran, Informatica Data Management Cloud (IDMC), and/or data streaming and streaming visualization platforms Experience prioritizing large bodies of work across years and quarters Experience writing and prioritizing features for technical teams to understand and deliver objectives Experience managing dialogue with executive level stakeholders US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $143-320 - $273-930. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are an existing USAA employee, please use the internal career site in OneSource to apply. Please do not type your first and last name in all caps. Find your purpose. Join our mission. USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. California applicants, please review our HR CCPA - Notice at Collection here.

Support business operations by analyzing data, improving processes, validating reports, and assisting with documentation and compliance within banking shared services. | Bachelor's degree or 4 years related experience, 4+ years in business analysis or operations, knowledge of credit card and loan processes, proficiency in MS Excel, Tableau, SQL, and experience with process improvement and compliance. | Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity The candidate selected for this role will support the consolidated Adverse Action/Risk-based Pricing (AAN/RBPN) Team within Bank Operations Shared Services. This role will be responsible for finding opportunities & improving processes spanning multiple lines of business and assisting with business operational tasks. As a dedicated Business Support Analyst I, you will support the business by analyzing and evaluating relevant moderately complex business data, information, metrics and processes to find opportunities and solutions to business plan development and optimization of business operations. The incumbent will also be responsible for supporting key functions and providing recommendations to achieve current and future business strategy needs/objectives. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX and Plano, TX. Relocation assistance is not available for this position. What you'll do: Provides moderately complex operational support on current processes and supports business operations and management in finding opportunities and solutions to meet current and future business needs. Validates information for moderately sophisticated and collaborate with other groups to include presentations of documented findings, alternatives and recommended actions. Participates in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services. Develops and maintains a understanding of overall moderately complex business functions. Captures information for moderately sophisticated processes, analyzes data and trends, identifies root causes, and develops work products. Reviews, validates, and/or analyzes reports that function as a control to existing processes. Assists with the documentation of new and revised departmental procedures. Develops and analyzes additional ad-hoc reports as needed by Management. Ensures risks associated with business activities are optimally identified, measured, supervised and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations. Proficient knowledge of a wide variety of systems coordination, process/product review initiatives and the development of management information requirements for related business functions. Knowledge of business operations and systems/business requirements processes. Knowledge of business analysis tools for ex: MS Visio MS Excel, Tableau, SQL. What sets you apart: 4+ years of experience with credit card and consumer loan processes, products & systems. Prior experience in more than one product is preferred. Attention to detail with at least 3 years analytical experience supporting business functions/processes. Knowledge of business operations and systems/business requirements processes. Experience creating and publishing KC procedures. Solid understanding of process improvement, PRCI, and Bank compliance & regulatory guidelines. Previous experience working in an Agile project management environment. Experience supporting Bank Issue Management process. Experience establishing management routines and process design/mapping. Compensation range: The salary range for this position is: $69,920 - $133,620. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are an existing USAA employee, please use the internal career site in OneSource to apply. Please do not type your first and last name in all caps. Find your purpose. Join our mission. USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. California applicants, please review our HR CCPA - Notice at Collection here.