USAA

You would identify and address technology resiliency gaps, coordinate recovery testing and incident remediation, and advise business teams on risk and compliance controls. | The role requires six years of relevant operations, continuity, recovery, emergency response, incident management, or operational risk experience, advanced resiliency and regulatory knowledge, and an ABCP certification or ability to obtain it within a year. | Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Technology Resiliency Engineer Senior, you will play a critical role in ensuring the resiliency and reliability of our systems and infrastructure. You will lead efforts to ensure the design, implementation, and maintenance of solutions that will enhance the resiliency of our technology stack, enabling us to withstand and recover from various disruptions and threats. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: • Applies industry knowledge of the financial services industry technology resiliency requirements, policies, and standards to daily work. • Coordinates, gathers and analyzes data trends and responds accordingly to multiple lines of business and/or Association specific technology resiliency trends, requirements and requests. • Performs research, analysis and reporting to identify, resolve, and explain complex association-wide technology resiliency issues, gaps and incidents. • Gathers information to support business analysis, resolve issues, gaps and incidents, and identify points of escalation. • Advises the IT lines of business on how to strengthen and manage their technology resiliency program to ensure alignment and integration with the Operational Resiliency Program, Legal and Risk and Compliance. • Assists in Plans, executes and oversees technology resiliency and recovery tests for multiple IT lines of business and/or the entire Association covering business interruptions, critical suppliers and disaster recovery scenarios. • Identifies operational gaps and potential technology resiliency risks and in partnership with the IT lines of business and other stakeholders recommends solutions to improve operational processes and applications to close gaps and mitigate risk. • Helps ensure all internally developed, and commercially available business applications meet or exceed technology resiliency standards and include adequate and measurable controls. • Assists in critical business operations or systems applications, processes, procedures, and incident remediation action plans to ensure appropriate escalations in support of business disruptions or other technical resiliency related matters. • Assists the IT lines of business with translating technology resiliency related control deficiencies into actionable plans and provides recommendations to minimize technology resiliency risks and strengthen the overall control environment. • Reviews IT line of business documents and forms to ensure compliance with Operational Resiliency policy, standards, and regulatory and legal requirements. • Assists in Guiding the lines of business, Compliance, Risk Management, Audit Services, and Legal on strategic and tactical responses to internal and external audit questions and analysis. • Serves as a liaison between the Technology Functions, IT Lines of Business and the Operational Resiliency Program. • Prepares executive level communications and after-action reports for senior management. • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor's degree; OR 4 years of relevant education and/or experience. • 6 years of business and/or technology operations, business continuity, disaster recovery, emergency response, incident management, crisis response, or directly related operational risk experience in these functions. • Advanced knowledge of operational and technology resiliency industry best practices and tools; IT infrastructure, data, processing and application recovery attributes. • Advanced knowledge of relevant regulatory compliance, industry regulations, regulatory data sources, and risk management practices. • Demonstrated analytical, organizational, and problem-solving abilities requiring a high attention to detail. • Strong communication skills with the ability to collaborate and execute among cross-functional teams, including all levels of the organization and with external civic, crisis, and emergency management agencies. • Active, or the ability to obtain a valid Associate Business Continuity Professional (ABCP) certification within first year of employment. What sets you apart: • Strong understanding of cloud computing principles and technologies, such as AWS, Azure, or Google Cloud Platform. • Experience with Fusion Risk Management System, including Testing Incidents, Recovery Plans, and Dashboards / Reporting or other Operational Resiliency Risk Management tools. • Relevant certifications (e.g., Certified Business Continuity Professional, AWS Certified Solutions Architect, Certified Information Systems Security Professional) are a plus. • Proven experience in designing, implementing, supporting, or testing resilient systems and infrastructure in large-scale environments. Compensation range: The salary range for this position is: $103,450.00 - $197,730.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Lead the database security team, manage database account lifecycles and compliance, and set strategy, budgets, and stakeholder partnerships for technology support. | Requires a bachelor’s degree, 8+ years in technology, 3+ years of management, and deep expertise in database security, infrastructure operations, and frameworks such as COBIT or ITIL. | Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Director, Information Technology, you will lead the Database Security team within USAA's Technology Infrastructure and Operations department. The role will be responsible for the full lifecycle of database account management including provisioning, rotation, and retirement while maintaining compliance with security and data governance in the highly regulated financial services industry. You will direct, plan, and organize activities of professional and administrative staff engaged in providing information technology services. Provide for technical leadership in the plan, design, development, testing, implementation, or maintenance of business solutions. Provide high level consultation and influence on technical solutions, including emerging technologies. Lead and direct change management, process improvement, or technical support initiatives cross-departmentally and within assigned unit. Contribute to and execute long- and short-term strategic direction. Advise senior management and provide input to aide in decision making. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Plano, TX. Relocation assistance is not available for this position. What you'll do: Responsible for developing, maintaining, testing, and monitoring an internal control environment, including preventative and detective controls, to effectively manage risks. Builds and oversees a team of employees for assigned technology support area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Oversees efforts in establishing documentation standards and quality assurance methodologies for technology support functions and ensure adherence to standards across teams. Accountable for the identification, research, and analysis of end to end business, processes, and technology support opportunities. Develops and oversees metrics for technology support capabilities and/or processes (KPIs, KRIs, etc.). Creates a multi-year plan to operationalize a technology support strategy, with key milestones, deliverables, and realization targets. Oversees the creation and execution of departmental budgets and forecasts for applicable technology support function. Oversees the availability management of technology solutions / domains by applying strong change and incident management practices. Works across multiple functional areas and influences future business strategy to be able to best utilize available technology support functions as well as future ones. Stays abreast of industry trends and understands the direction of applicable technology support capabilities and ensures technology environment is agile enough to change quickly to support. Builds successful stakeholder relationships with other IT and business leaders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost-effective delivery of technology support services to meet those needs. Participates in the development of 3rd Party vendors strategy and provides oversight to ensure achievement of technology support objectives. May provide oversight of vendor management activities including service agreements, staff augmentation and technology contracts. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 8 years of experience in a technology function in a Software Development/Engineering or Infrastructure environment. 3 years of direct team lead or management experience of IT professionals. Experience overseeing the technology life cycle from requirements analysis, feasibility estimates, design, code, documentation, testing, implementation, and support. Technical knowledge and understanding of technical domains that reside within Infrastructure Services, Data or Application Development. Experience conducting cost benefit analyses and leveraging results to drive technology support solutions. Demonstrated thought leadership in embedding intuitive story telling of technology support functions including concise presentation of complex technical details. Previous experience managing multiple tasks and responsibilities in high-pressure environments; excelling at pinpointing and resolving problems in early stages to avoid cost/time expenses. Experience and ability to drive a culture of quality and personal accountability through technology support teams. Demonstrated experience in vendor contract management and management of distributed development teams and resources. Demonstrated financial acumen involving budgets, forecasting, and executing on the budgets for applicable technology support function. Advanced facilitation, collaboration and consensus building skills, with experience in presenting to cross-functional teams and Senior/Executive leaders. Experience in inspiring, leading, and defining vision, strategy and organizational change. Demonstrated experience in explaining complex technology decisions to both technical and nontechnical audiences at all levels in the organization. Demonstrated ability to influence change at the executive level and team level. Understanding of relevant industry frameworks, i.e. COBIT, ITIL, SAFe, etc. Understanding of Legislative and Regulatory Compliance Requirements. What sets you apart: Experience leading technical teams in the technology infrastructure and/or information security environment. Experience supporting multiple database technologies such as Oracle, IBM Distributed DB2, SQL Server, Yugabyte, Snowflake, Cassandra, and AWS Cloud Native Databases. Deep understanding of database security processes and technologies. Experience in automating technology infrastructure operations. Experience operating IT infrastructure in a highly regulated industry such as financial services. US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $143,320 - $273,930. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Develop and maintain Java applications and REST APIs for a policy platform, lead troubleshooting and performance improvements, and mentor engineers on secure coding and operational practices. | Requires a bachelor's degree or equivalent experience, six years of software development, and demonstrated Java, Spring Boot, containerized-platform, and production troubleshooting skills. | Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Provides support to the Enterprise by delivering reliable technology solutions for a business-critical P&C Auto policy administration platform. Engaged throughout the software systems and application development lifecycle, with an emphasis on Java and Spring Boot development, production troubleshooting, system stability, observability, resilience, refactoring, and performance optimization within a containerized OpenShift and Kubernetes environment. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX. Relocation assistance is not available for this position. What you'll do: Bachelor's degree; OR 4 years of relevant education and/or experience. Design, develop, code, test, and maintain complex Java applications and REST APIs supporting Auto policy administration, acquisition, servicing, and document processing. Investigate and resolve complex application, integration, and production issues by troubleshooting end-to-end solutions across Java, OpenShift, Kubernetes, and connected systems. Improve system reliability and resilience by identifying failure points, reducing operational risk, limiting incident blast radius, and addressing recurring production issues. Identify system performance issues and technical debt, then refactor and optimize existing solutions to improve stability, scalability, and supportability. Develop and enhance application observability through logging, monitoring, custom dashboards, metrics, and alerting using tools such as Kibana and Datadog. Lead code and design reviews, communicate technical updates to stakeholders, and support accurate planning and reliable daily operations. Mentor engineers on application development, production support, troubleshooting, secure coding, and system maintenance practices. Identify opportunities to improve engineering and operational processes through automation, DevOps, Site Reliability Engineering, and AI-assisted capabilities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of software development experience demonstrating technical depth in Java, Spring Boot, REST APIs, or similar enterprise application technologies. 4 years of experience delivering technology solutions across all phases of the software systems and application development lifecycle, including leading code or design reviews. Experience developing and supporting containerized services using Docker, Kubernetes, and OpenShift. Demonstrated experience troubleshooting complex production applications, performing root-cause analysis, and resolving issues across integrated systems. Experience refactoring and optimizing existing applications to improve performance, resilience, security, and operational stability. Experience with event-driven architecture or messaging technologies such as Kafka. Experience improving application observability through logging, monitoring, dashboards, and alerting using Kibana, Datadog, or similar tools. Strong knowledge of secure coding practices and the ability to communicate technical challenges, risks, and solutions to technical and nontechnical stakeholders. What sets you apart: Experience supporting applications that integrate with mainframe or other legacy technologies. Experience applying DevOps or Site Reliability Engineering practices to business-critical production applications. Experience with AWS technologies and services. Experience using automation or AI-assisted tools to improve engineering and production support processes. Compensation range: The salary range for this position is: $114,080.00 - $218,030.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Develop, validate, and deploy predictive models and analytical solutions for P&C underwriting, while communicating actionable recommendations and following model risk controls. | Requires a quantitative bachelor's degree or equivalent, predictive analytics and statistical modeling experience, Python or similar scripting, database querying, and communication of analytical results. | Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are looking for a highly skilled Data Scientist to join the P&C Underwriting Data Science team. This role will be tackling some of our most challenging analytical problems in P&C Underwriting by experimenting with data, prototyping statistical models, and deploying new data science products in operations. We're looking for someone with a high level of curiosity that can ask the right questions and has the technical skills to test business hypothesis quickly in an iterative way. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Plano, TX, Tampa, FL or Colorado Springs, CO. Relocation assistance is not available for this position. What you'll do: • Gathers, interprets, and manipulates structured and unstructured data to enable advanced analytical solutions for the business. • Develops scalable, automated solutions using machine learning, simulation, and optimization to deliver business insights and business value. • Selects the appropriate modeling technique and/or technology with consideration to data limitations, application, and business needs. • Develops and deploys models within the Model Development Control (MDC) and Model Risk Management (MRM) framework. • Composes technical documents for knowledge persistence, risk management, and technical review audiences. • Assesses business needs to propose/recommend analytical and modeling projects to add business value. • Participates in the prioritization of analytics and modeling problems/research efforts with business and analytics leaders. • Contributes to the development of a robust library of reusable, production-quality algorithms and supporting code, to ensure model development and research efforts are transparent and based on the highest quality data. • Translates business request(s) into specific analytical questions, executes on the analysis and/or modeling, and then communicates outcomes to non-technical business colleagues with focus on business action and recommendations. • Works closely with Data Engineering, IT, the business, and other internal stakeholders to deploy production-ready analytical assets that are aligned with the customer's vision and specifications while being consistent with modeling best practices and model risk management standards. • Maintains awareness of cutting-edge techniques. • Actively seeks opportunities and materials to learn new techniques, technologies, and methodologies. • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor's degree in Mathematics, Computer Science, Statistics, Economics, Finance, Actuarial Science, Science, Engineering, or quantitative field; OR 4 years of relevant education and/or experience. • 4 years of experience in a predictive analytics or data analysis OR Advanced Degree (e.g., Master's, PhD) in mathematics, computer science, statistics, economics, finance, actuarial sciences, science and engineering, or other similar quantitative discipline and 2 years of experience in predictive analytics or data analysis. • 2 years of experience in training and validating statistical, physical, machine learning, and other advanced analytics models. • 2 years of experience in one or more dynamic scripted language (such as Python, R, etc.) for performing statistical analyses and/or building and scoring AI/ML models. • Experience writing code that is easy to follow, well documented, and commented where necessary to explain logic (high code transparency). • Experience in querying and preprocessing data from structured and/or unstructured databases using query languages such as SQL, HQL, NoSQL, etc. • Experience in working with structured, semi-structured, and unstructured data files such as delimited numeric data files, JSON/XML files, and/or text documents, images, etc. • Experience in performing ad-hoc analytics using descriptive, diagnostic, and inferential statistics. • Ability to assess regulatory implications and expectations of distinct modeling efforts. • Experience with the concepts and technologies associated with classical supervised modeling for prediction such as linear/logistic regression, discriminant analysis, support vector machines, decision trees, forest models, etc. • Experience with the concepts and technologies associated with unsupervised modeling such as k-means clustering, hierarchical/agglomerative clustering, neighbors algorithms, DBSCAN, etc. • Experience communicating analytical and modeling results to non-technical business partners with emphasis on business recommendations and actionable applications of results. What sets you apart: • Risk modeling experience • Experience building and deploying machine learning models in production • P&C Insurance domain experience • Experience solving data problems with high levels of ambiguity • Experience working in a collaborative environment with multiple stakeholders • Strong attention to detail Compensation range: The salary range for this position is: $114,080- $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Lead strategic planning and execution initiatives to align business goals and drive organizational performance. | Requires 8+ years in business planning consultation, 3+ years management experience, strong strategic and financial acumen, and ability to influence senior executives. | Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity USAA is excited to continue to serve veterans and their families as we launch our new USAA Investment Services Company (ISCO). The Investment Services Company will combine personalized advice with investment products and solutions designed to help members achieve their financial goals. Come be part of an organization dedicated to serving more members, serving them well and helping each other succeed! USAA is seeking a talented Director, Business Management & Strategic Execution, who will be accountable for leading a team of strategic planning professionals that execute initiatives, including analysis, oversight and support of business strategy development. Works closely with Executive Management to create, communicate, execute and sustain the strategic business plan that are aligned with USAA Strategy and the Transformation Plan. Provides insight to industry best practices and competitive analysis to support business plan. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the Plano, TX. Campus. Relocation assistance not available for this position Job Description What you'll do: • Leads Executive Leadership Team member(s) and/or senior executives in the development of short and long-term strategic business goals and vision, encourage high-level strategic thinking, and support development of business-unit and functional strategies. • Facilitates, influences, collaborates and establishes accountability across senior leadership for strategic direction, planning and action. • Accountable for the development, execution, and maintenance to the policies, standards and procedures as it relates to the USAA strategy framework. • Oversees critical risks associated with their business objectives and activities to ensure they adhere to and support Enterprise Risk Management Framework. • Matures and facilitates the strategy management process in alignment with Function or Line of Business strategy to drive a robust capability in strategy formulation, strategy management, performance management processes and deliverables in coordination with 1st and 2nd line. • Responsible for the identification and oversight of the required planning budget for the organization to include financial management and adherence and tracking against the approved budget. • Conducts business strategy reviews to set the Function or Line of Business growth strategy and assesses progress of strategy achievement. • Oversees a team of employees responsible for supporting the development and communication of business plans; drives accountability and provides guidance to team members through performance management and development. • Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What You Have • Bachelor's degree OR 4 years of relevant education and/or experience. • 8 years of directly related business planning consultation experience to include experience leading the development of business strategy for short-term and/or long-term goals. • 3 years of direct team lead or management experience. • Experience influencing and managing communication to senior executives, internal colleagues through concise, official and regular updates on status, progress, strategies and roadmaps. • Strong level business acumen in financial services or related industry, and a proven ability to balance strategic thinking with practical implementation skills. • Extensive experience working with clients/customers to realize business issues and develop a strategy for the business's direction from the gathered insights • Demonstrated ability to implement lessons learned to improve training program/strategy. What Sets You Apart • US military experience through military service or a military spouse/domestic partner • Current FINRA Series 7, 66 (or 63 + 65) • Current FINRA Series 9/10 • Experience leading cross-function work with digital, product, technology, training, marketing, and front-line teams to launch new capabilities and improve existing processes • Experience working in a contact center environment with direct managerial responsibilities of FINRA licensed advisors. • Direct experience launching and growing a new business and/or organization within a company. • Owns the execution of strategic initiatives across wealth management operations, digital investing, and self-direct platforms • Ability to turn business priorities into plans with clear milestones, owners, measures of success and updates senior leadership Compensation range: The salary range for this position is: $135,190 - $243,340 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Lead cyber incident response and cross-functional coordination, improve response operations and playbooks, investigate threats, and brief senior stakeholders. | Requires a bachelor’s degree or equivalent experience, 8 years in security-related work, 6 years in a relevant security domain, and demonstrated incident investigation and risk-management experience. | Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Cybersecurity Incident Manager - Lead, the candidate selected for this position serves as a Lead within the Cyber Threat Monitoring and Response (CTMR) team, responsible for leading and coordinating cybersecurity incident response activities throughout the incident lifecycle across security, technology, business, and third-party partner organizations. Acts as an Incident Commander during active cybersecurity incidents by establishing response objectives, maintaining situational awareness, coordinating cross-functional response teams, and communicating incident status, business impact, and response actions to stakeholders and senior leadership. This role also supports the ongoing development and maturity of the Cyber Threat Operations Center by driving improvements to incident response processes, operating models, playbooks, training, metrics, and after-action review practices. The successful candidate will identify opportunities to enhance response effectiveness, operational readiness, and cyber resilience through continuous improvement, operational excellence, and the application of industry best practices. Investigates, analyzes, and responds to security anomalies and events (e.g. suspicious behavior, attacks, and security breaches) within USAA's environments using a variety of cyber defense tools to detect and respond to threats. Conducts vulnerability, security configuration, and/or penetration testing assessments of systems and networks. Identifies cyber threats, analyzes operational impacts, and communicates to appropriate stakeholders. Stays current with latest information security threats, exploits, trends, and intelligence We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ or Colorado Springs, CO. Relocation assistance is not available for this position. What you'll do • Influences and leads efforts across the Information Security department and enterprise as a subject matter expert in their domain. • Leads research efforts and analysis of the latest information security vulnerabilities, threats, exploits, trends and intelligence. Shares intelligence with the enterprise. Collaborates in the Intelligence community with external organizations. • Serves as subject matter expert, leads, and improves the vulnerability management, security configuration assessment, and/or penetration testing programs. • Develops analysts through training and knowledge sharing activities. • Monitors internal and external networks, systems, and applications for advanced security anomalies and events (e.g.suspicious behavior attacks, and security breaches). Trains analysts in incident detection and response. • Leads and improves the incident response program. • Leads and responds to cyber incidents, performing detailed analysis using complex security tools to determine root cause and impact by using a broad range of demonstrated experience (e.g.forensics, networking, servers, coding, etc.) to determine a malicious actor's tactics, techniques, and procedures. • Acts as leader for cyber incidents. • May testify as expert witness in court. • Incorporates discoveries from the incident response process to substantially improve the existing detection capabilities, operational processes, security controls, and overall program. • Prepares and delivers written and verbal briefs with recommendations to senior leadership and external parties on latest threats, alerts, incidents, and improvements. • Drives and directs quality work efforts. Serves as the primary resource for cross-functional team members on escalated issues of a unique nature. • Maintains expert level knowledge of USAA Information Security standards as well as industry information security best practices, frameworks, laws, and regulations. • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor's degree OR 4 years of relevant education and/or experience. • 8 years of related experience in Information Security, Cybersecurity and/or Information Technology with a security focus to include accountability for complex tasks and/or projects. • 6 years of related experience in one of the following domains: Security and Risk Management, Asset Security, Security Architecture and Engineering, Communications and Network Security, Identity and Access Management, Security Assessment and Testing, Security Operations, Software Development Security. • Expert level of business acumen in the areas of business operations, risk management, industry practices and emerging trends. • Experience performing security reviews to identify gaps, resulting in recommendations for inclusion in risk mitigation strategies. • Experience investigating potentially malicious activity to determine weaknesses exploited, exploitation methods, effects on system and information. What sets you apart: • Experience leading technical investigations and response activities during cybersecurity incidents, including coordinating responders, prioritizing actions, and validating containment efforts. • Experience across multiple incident response disciplines, including security monitoring, alert triage, incident investigation, case disposition, malware analysis, digital forensics, threat intelligence, endpoint security, network security, identity security, and incident containment. • Demonstrated ability to coordinate cross-functional teams and maintain situational awareness during complex or high-severity cybersecurity incidents. • Experience responding to ransomware, credential compromise, insider threats, data exfiltration, cloud compromise, advanced malware, or other large-scale cyber threats. • Familiarity with proactive cybersecurity activities such as threat hunting, detection engineering, cyber threat intelligence, purple teaming, red teaming, or adversary emulation. • Experience developing and maturing incident response programs, processes, playbooks, operating models, and after-action review programs to improve response capabilities and operational effectiveness. • Experience communicating technical findings, business impact, and response recommendations to senior leadership and stakeholders during active cybersecurity incidents. • Experience coordinating cybersecurity response activities across security, technology, business, and third-party partner organizations. Compensation range: The salary range for this position is: $142,320 - $273,930. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Lead product management team to develop and optimize investment service products and strategies to enhance member engagement and growth. | Requires 8+ years in financial services or related fields with 4+ years in product management and 3+ years in team leadership, plus knowledge of relevant regulations. | Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity USAA is excited to continue to serve veterans and their families as we launch our new USAA Investment Services Company (ISCO). The Investment Services Company will combine personalized advice with investment products and solutions designed to help members achieve their financial goals. Come be part of an organization dedicated to serving more members, serving them well and helping each other succeed! The Investment Nurturing team is responsible for bringing together the what, where, why, and how of member interactions into one continuous conversation post account opening to grow member trust, increase engagement, and expand lifetime value by orchestrating personalized, compliant, and consistent post-account opening experience across channels. It is not transactional or administrative support (change of address) but rather uses triggers to build experiences that deepen the Member relationship with USAA Investment Advisory. We are currently seeking a Director, Product Management, to support the Nurturing efforts within the USAA Investment Service Company (ISCO). This role will manage a team of individual contributors responsible for formulating product/sales strategy recommendations based on analysis of profitability, competitiveness and sales performance for the product life cycle. Compile, analyze and interpret data to make strategic and tactical recommendations or decisions pertaining to sales/product performance. Responsible for defining the business questions and providing insights to improve business performance. Supports the maintenance of existing products and/or may lead in the development and launch of less complex, new products with channel partners managing and prioritizing deliverables in accordance with Agile principles. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on Plano TX. Or Charlotte, NC. Campus Relocation assistance NOT available for this position. Job Description What you'll do: • Responsible for communicating and promoting the product value proposition to Distribution organization. • Ensures product team delivers sales support to all distribution channels (e.g., .com, mobile, contact center) so that the product is properly positioned to customers (sales tool and collateral development, sales training, etc.). • Develops new product or sales offerings and enhanced features/services to existing product or sales offerings utilizing Agile methodologies to deliver innovative solutions. • Leads research, analysis and evaluates performance metrics to drive recommendations for market opportunities or product enhancements. • Leverages resources to gather data and member information to support formulation of product strategy and acquire competitive intelligence. • Partners with appropriate stakeholders to develop communications for product and pricing strategies to key stakeholders and committees within the respective Function, Line of Business, and across the association. • Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. • Interprets performance results to inform product or sales forecast and planning. • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor's degree in Business, Marketing, Supply Chain, Engineering, Finance, Behavioral Psychology or Statistics OR 4 years of relevant education and/or experience (in addition to the minimum years of experience required) may be substituted in lieu of degree(Total of 12 years of experience without bachelor's degree) • 8 years of relevant industry experience in Actuary, Underwriting, Marketing, Distribution or Sales/Service or Finance/Accounting Operations, Financial Services or Wealth Management. • 4 years of product management, or similar strategic management experience (similar experience includes direct support in managing product performance). • 3 years of direct team lead or management experience. • Knowledge of relevant laws and regulations (i.e. FINRA). • Experienced in market research to create product roadmap, make product decisions and iterate rapidly. • Expert knowledge of applicable product related regulations and, risk and compliance requirements. What sets you apart: • US military experience through military service or a military spouse/domestic partner • Digital Member Experience Expertise Experience developing and optimizing digital customer or member experiences that improve engagement, retention, and satisfaction. • Growth Strategy & Journey Optimization Experience identifying and implementing strategies that drive digital adoption, deepen relationships, and increase share of wallet (SOW). • Data-Driven Decision-Making Ability to leverage customer, product, and performance data to identify opportunities, measure outcomes, and inform business recommendations. • Conversion & Lifecycle Management Experience improving digital conversion funnels, lead generation programs, and customer lifecycle strategies, including digital-to-human engagement models. • Cross-Functional Influence & Collaboration Proven ability to partner effectively across Product, Marketing, Digital, Analytics, Operations, and Advisory teams to deliver business outcomes. • Wealth Management Knowledge Understanding of digital investing, brokerage, managed accounts, and member retention strategies, with familiarity measuring success through AUM growth, satisfaction, and retention metrics. Compensation range: The salary range for this position is: $152,180 - $273,930 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Lead audit assurance and advisory services across cybersecurity and core technology portfolios, developing and executing risk-based audit strategies. | Requires 10+ years in audit, risk management, or cybersecurity with 6+ years people leadership and experience developing audit plans in complex environments. | Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Reporting directly to the Head of I.T. Audit, the AVP, Audit Services - Cybersecurity & Core Technology will lead audit assurance and advisory services across the Cybersecurity and Core Technology Audit portfolios, including technology infrastructure, security operations, resiliency, cloud, artificial intelligence, identity and access management, data protection, third-party technology risk, and other enterprise technology domains. This executive will also develop, coordinate, and oversee a comprehensive, risk-based audit strategy that provides independent and objective assurance over the effectiveness of governance, risk management, compliance, and control processes. Moreover, this executive will be responsible for the long-term strategy, audit coverage model, talent strategy, and execution of the annual audit plan for assigned areas. He or she will need to partner with senior executives, business leaders, risk and control partners, regulators, and governance committees to provide credible challenge, identify emerging risks, and ensure audit coverage remains aligned with enterprise strategy, regulatory expectations, and the evolving technology and cyber threat landscape. He or she will also need to maintain strong knowledge of financial services regulations, technology risk management standards, internal audit professional practices, and heightened regulatory expectations. Location • USAA offers a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Plano, TX (strong preference); Charlotte, NC. Relocation assistance is available for this position. What You'll Do • Lead the design and execution of the enterprise risk-based audit strategy, annual audit plan, and audit universe for Cybersecurity and Core Technology, ensuring alignment with USAA's business strategy, technology roadmap, regulatory expectations, and enterprise risk profile. • Oversee all aspects of audit delivery for assigned portfolios, including risk assessment, audit scoping, execution, reporting, issue follow-up, continuous monitoring, quality, resource prioritization, and timely escalation of significant risks or control concerns. • Provide independent, objective assurance and advisory insight on the effectiveness of technology and cyber governance, risk management, compliance, internal controls, operational resilience, third-party technology risk, and regulatory readiness. • Serve as a senior Audit point of contact for technology, cyber security, infrastructure, and enterprise risk governance forums, ensuring insights from committee participation and continuous monitoring are communicated across Audit Services and incorporated into audit planning. • Engage senior business, technology, cyber security, risk, compliance, and executive stakeholders to discuss risks and controls, provide credible challenge, influence risk-informed decisions, and promote appropriate balance between strategic objectives and control discipline. • Monitor technology, cyber, regulatory, operational, and industry trends to identify emerging risks, adjust audit coverage, and ensure the audit approach remains responsive to changes in the business, threat environment, and regulatory landscape. • Review and approve audit reports and key deliverables for assigned areas, ensuring conclusions are well supported, issues are clearly articulated, work complies with audit methodology, regulatory expectations, and IIA standards, and recommendations drive meaningful risk reduction. • Build, develop, and retain a high-performing team of employees and third-party resources with deep technology, cyber security, infrastructure, risk management, and internal audit capabilities, including succession planning, skills assessment, coaching, and performance management. • Support the Head of Technology Audit, Audit Executive leadership, CAE, and applicable Board or management committees through briefings, reporting, regulatory engagement support, special audits, strategic initiatives, and enterprise-wide audit practice evolution. • Coordinate across Audit Services, other assurance leaders, external auditors, regulators, and the Insights and Delivery team to promote integrated coverage, consistent quality, effective use of data and analytics, and efficient sharing of risk intelligence across the enterprise. What You Have • Bachelors degree, or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • 10+ years of experience in internal audit, risk management, compliance, technology risk, cybersecurity, technology operations, or other control partner experience within a complex, matrixed environment. • 6+ years of people leadership experience building, managing, and developing high-performing teams. • 4+ years of experience accountable for developing and overseeing technology, cyber security, infrastructure, or related audit plans and execution. • Experience interacting with regulators regarding audits, controls, regulatory readiness, supervisory matters, or examination activities. • Expert knowledge of internal auditing standards, audit methodologies, risk assessment practices, and techniques required to perform complex audits. • Strong understanding of technology risk management, cyber security, infrastructure operations, information security, resilience, third-party risk, cloud, data protection, and related control frameworks. • Knowledge of financial services operations, including banking, insurance, investment operations, and associated regulatory expectations. • Demonstrated ability to collaborate with senior leaders, influence audit and risk decisions, provide credible challenge, and drive work to achieve strategic objectives. • Working knowledge of applicable regulatory guidance and supervisory expectations, including FFIEC, OCC, Federal Reserve, CFPB, SEC, state insurance regulations, Dodd-Frank, Heightened Standards, UDAAP, and other relevant requirements. What Sets You Apart • Deep subject matter expertise across both Cybersecurity Audit and Core Technology Audit, including cyber operations, infrastructure, cloud, identity and access management, data protection, technology resilience, vulnerability management, third-party technology risk, and emerging technology risk. • Experience leading an integrated technology and cyber audit portfolio, which reflects industry practice as organizations increasingly assess cyber risk as part of broader digital, infrastructure, resilience, third-party, and enterprise technology risk management rather than as a standalone compliance activity. Internal audit guidance and industry perspectives emphasize evaluating cyber security within the broader technology governance, risk, control, resilience, and business strategy context. • Proven ability to develop integrated cyber and technology audit coverage that connects risks across IT governance, security operations, cloud, data, infrastructure, operational resilience, and third-party ecosystems, consistent with emerging internal audit focus areas around cyber, cloud, resilience, AI, interconnected systems, and supply chain risk. • Current knowledge of technology and cyber regulatory expectations for large financial institutions, including experience supporting regulatory examinations, issue remediation, and executive or Board-level reporting. • Track record of leading transformational change through innovative audit strategies, continuous monitoring, data-driven insights, automation, and proactive identification of emerging risks. • Deep experience with OCC Heightened Standards, risk governance frameworks, risk culture, roles and responsibilities, policies, procedures, and processes to identify, measure, monitor, control, and report risks. • Experience in second line of defense functions, such as Enterprise Risk Management, Operational Risk Management, Technology Risk, or Cyber Risk, with demonstrated ability to assess risk culture across people, processes, and technology. • Strong accomplishments auditing or leading Third Party Risk Management, technology resiliency, business continuation, disaster recovery, or operational resilience programs. • Working knowledge of additional risk categories, including fraud, credit risk, market risk, liquidity risk, interest rate risk, compliance risk, reputation risk, and operational risk. • CISA, CIA, CISSP, CRISC, CISM, or other relevant audit, cyber security, technology risk, or risk management certifications. Visa Sponsorship • USAA does not provide visa sponsorship for this position. Please do not apply for this position if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation • The salary range for this position is $195,230 to $351,410. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Coordinate and manage major IT incidents to restore critical services quickly. | 3+ years IT operations experience with major incident management and ITSM knowledge. | The Opportunity We are seeking a dedicated Mid-Level ACC Major Incident Manager who will be responsible for coordinating and managing the lifecycle of Major Incidents affecting critical technology services and business operations. This role serves as the primary coordinator during high-impact outages, ensuring timely restoration of services through effective incident command, stakeholder communication, escalation management, and cross-functional coordination. Working within an ITIL-aligned IT Service Management (ITSM) framework, the incumbent facilitates Major Incident response activities, leads incident bridge calls, coordinates technical teams, and ensures compliance with established operational standards and procedures. The role partners closely with Technology Operations, Infrastructure, Application Support, Cybersecurity, Service Desk, Business Continuity, and vendor support teams to minimize service disruptions and business impact. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio, TX. Relocation assistance is not available for this position. NOTE: This job may require 24x7 on-call rotation or extended hours during major incidents. High-pressure, fast-paced operational environment requiring rapid decision-making. What you'll do: • Lead the coordination and command of major incidents (e.g., M1/M2 or P1/P2) impacting production systems and business services. • Assess incident severity based on business impact, urgency, and scope; activate and manage the major incident process. • Facilitate incident bridge calls, coordinate cross-functional response teams, and ensure clear ownership of actions. • Coordinate technical teams across infrastructure, applications, cloud, network, and security domains to restore services quickly. • Ensure prioritization of service restoration and business continuity, including the use of workarounds when appropriate. • Track incident progress, risks, actions, and dependencies; ensure accountability and execution discipline. • Serve as the single point of contact for all major incident communications. • Facilitate post-incident reviews, including timelines, root cause insights, and lessons learned. • Partner with Problem Management to ensure root cause analysis and corrective actions are documented and tracked. • Ensure adherence to ITIL/ITSM processes, policies, and audit requirements. • Collaborate with Service Desk, Change Enablement, Problem Management, and Service Level Management to improve service delivery. • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor's degree; OR 4 years of relevant education and/or experience • 3 years of experience in IT operations, ITSM, service desk, NOC, or production support environments. • 2+ years of experience directly managing or coordinating major/high-severity incidents in an enterprise environment. • Proven experience leading bridge calls, managing escalations, and coordinating resolution across multiple technical teams. • Experience working within environments governed by SLAs/OLAs and formal service management processes. • Proven experience with IT Service Management (ITSM) principles, including Incident, Major Incident, Change, and Problem Management. • Proven experience and possession of excellent communication and writing skills to relay information or instructions to stakeholders and team members • Strong understanding of service restoration, operational recovery, and IT operational support environments. • Demonstrated ability to implement and improve ITSM processes to ensure efficient IT operations. • Basic understanding of Windows Server, Linux, Networking Concepts and cloud technologies along with Monitoring and alerting platforms What sets you apart: • Working as an incident manager, you are expected to have proven communication and writing skills to relay information or instructions to stakeholders and team members. • ITIL 4 Foundation certification preferred. Compensation range: The salary range for this position is: $85,040- $162,550 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

Coordinate and manage major incidents impacting critical technology services to ensure timely restoration. | 3+ years IT operations experience with 2+ years managing major incidents, ITIL knowledge, and strong communication skills. | The Opportunity We are seeking a dedicated Mid-Level ACC Major Incident Manager who will be responsible for coordinating and managing the lifecycle of Major Incidents affecting critical technology services and business operations. This role serves as the primary coordinator during high-impact outages, ensuring timely restoration of services through effective incident command, stakeholder communication, escalation management, and cross-functional coordination. Working within an ITIL-aligned IT Service Management (ITSM) framework, the incumbent facilitates Major Incident response activities, leads incident bridge calls, coordinates technical teams, and ensures compliance with established operational standards and procedures. The role partners closely with Technology Operations, Infrastructure, Application Support, Cybersecurity, Service Desk, Business Continuity, and vendor support teams to minimize service disruptions and business impact. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio, TX. Relocation assistance is not available for this position. NOTE: This job may require 24x7 on-call rotation or extended hours during major incidents. High-pressure, fast-paced operational environment requiring rapid decision-making. What you'll do: • Lead the coordination and command of major incidents (e.g., M1/M2 or P1/P2) impacting production systems and business services. • Assess incident severity based on business impact, urgency, and scope; activate and manage the major incident process. • Facilitate incident bridge calls, coordinate cross-functional response teams, and ensure clear ownership of actions. • Coordinate technical teams across infrastructure, applications, cloud, network, and security domains to restore services quickly. • Ensure prioritization of service restoration and business continuity, including the use of workarounds when appropriate. • Track incident progress, risks, actions, and dependencies; ensure accountability and execution discipline. • Serve as the single point of contact for all major incident communications. • Facilitate post-incident reviews, including timelines, root cause insights, and lessons learned. • Partner with Problem Management to ensure root cause analysis and corrective actions are documented and tracked. • Ensure adherence to ITIL/ITSM processes, policies, and audit requirements. • Collaborate with Service Desk, Change Enablement, Problem Management, and Service Level Management to improve service delivery. • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor's degree; OR 4 years of relevant education and/or experience • 3 years of experience in IT operations, ITSM, service desk, NOC, or production support environments. • 2+ years of experience directly managing or coordinating major/high-severity incidents in an enterprise environment. • Proven experience leading bridge calls, managing escalations, and coordinating resolution across multiple technical teams. • Experience working within environments governed by SLAs/OLAs and formal service management processes. • Proven experience with IT Service Management (ITSM) principles, including Incident, Major Incident, Change, and Problem Management. • Proven experience and possession of excellent communication and writing skills to relay information or instructions to stakeholders and team members • Strong understanding of service restoration, operational recovery, and IT operational support environments. • Demonstrated ability to implement and improve ITSM processes to ensure efficient IT operations. • Basic understanding of Windows Server, Linux, Networking Concepts and cloud technologies along with Monitoring and alerting platforms What sets you apart: • Working as an incident manager, you are expected to have proven communication and writing skills to relay information or instructions to stakeholders and team members. • ITIL 4 Foundation certification preferred. Compensation range: The salary range for this position is: $85,040- $162,550 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

Design, develop, and test complex technical solutions while resolving production issues and mentoring junior engineers. | Bachelor's degree or equivalent and 4 years of software development experience with proficiency in Java full-stack development. | Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Java Full Stack Engineer, you will join a dynamic, startup-minded team within the Investment Experience Technology organization at USAA, part of the Technology group. As an engineer on our new investment services platform, you will design and implement high-impact solutions. Collaborate with a strong team to deliver scalable, high-quality software. This is your opportunity to be part of a mission-driven company while working in an agile, fast-paced environment that values innovation and bold thinking. You’ll work with a modern tech stack—including Go, Java, APIs, OpenShift, and a wide range of USAA technologies—to help build the next generation of investment solutions. Our goal is to deliver differentiated, digital-first experiences that empower both our members and financial advisors with seamless, intelligent, and scalable tools. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, or Charlotte, NC. Relocation assistance is not available for this position. Tasks: Design, develop, code, and test complex technical solutions Investigates and resolves complex application and system technical problems and production issues through troubleshooting techniques. Continually improves operations by conducting complex systems analysis and recommending changes in policies and procedures. Prepares and installs complex solutions by determining and designing system specifications, standards, and programming. Follows the software development lifecycle. Participates in design reviews and learns key system design principles. Mentors junior engineers and may begin mentoring peer engineers; Review teammates’ code. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Minimum Education: Bachelor’s Degree or 4 additional years of experience beyond the minimum requirement can be used in lieu of a degree OR Approved certification from CodeUp, Galvanize, VetFIT (Veterans for IT) or eFIT (Employees for IT). 4 years of software development experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s). 2 years of experience delivering technology solutions in all phases of the software systems and application development lifecycle to include leading code/design reviews. Basic Understanding of one or more of the following: Java, Swift, Objective-C, Cobol, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python Developing level of business acumen in the areas of business operations, risk management, industry practices and emerging trends. Experience supporting efforts to address production issues through troubleshooting applications and systems. Experience articulating technical challenges and solutions. Basic understanding of cloud technologies and tools. What sets you apart: US military experience through military service or a military spouse/domestic partner Java Full Stack Expertise: Extensive experience in full-stack Java development, including building enterprise-level applications, with a strong command of batch processing and proficiency in Groovy. API Design and Containerization: Proven ability to design, develop, and implement robust APIs using Spring Boot and Docker, ensuring container-based applications are scalable and secure. Build, Version Control, and CI/CD: Working experience with build frameworks like Gradle or Maven, version control systems (Git), and CI/CD frameworks, particularly GitLab CI. Test-Driven Development (TDD): A strong commitment to Test-Driven Development and experience with automated testing frameworks to ensure code quality and reliability. Cloud Infrastructure Proficiency: Deep knowledge and hands-on experience with container orchestration technologies like OpenShift and even better if you have worked with cloud platforms such as AWS. Kafka and Data Streaming: Proven experience with Apache Kafka, including designing and implementing event-driven architectures, data pipelines, and real-time data streaming solutions. Batch Processing and Data Integration: Significant experience with batch processing, data integration, automated data processing, and data warehousing solutions like Snowflake, including managing data pipelines. Workflow and Integration Technologies: Experience with workflow and Business Process Management (BPM) technologies (e.g., Flowable, EWL) and integrating applications, including specific experience with DocuSign integration. Solution Design and Architecture: Demonstrated experience in solution design, capable of architecting scalable, performant, and secure applications, considering non-functional requirements Compensation range: The salary range for this position is: $93,770.00 - $179,240.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Lead technology strategy and execution for Policy Modernization including managing teams and overseeing software development. | 8+ years in technology with 3+ years leadership, experience with Guidewire ecosystem, cloud platforms, and managing complex enterprise applications. | The Opportunity We are seeking an IT Director to serve as a Solution Leader for the Policy Modernization team. Policy Modernization is P&C's most significant business transformation investment, expected to yield substantial benefits through updated systems, reimagined products, and streamlined processes. You will play a vital role in shaping technical architecture, confirming its alignment with established standards, building the roadmap, leading the execution of the same and supervising the daily software development activities of various internal and external Agile teams. You will act as the primary point of contact for escalating risks and issues identified by development teams. By leveraging your technical expertise over the Policy Mod Tech stack, coupled with a thorough knowledge of Agile methodologies and a collaborative spirit, you will work alongside stakeholders, subject matter experts, and the development team to encourage innovation and ensure the successful execution of this program. Directs, plans, and organizes activities of professional and administrative staff engaged in providing information technology services. Provides for technical leadership in the plan, design, development, testing, implementation, or maintenance of business solutions. Provides high level consultation and influence on technical solutions, including emerging technologies. Leads and directs change management, process improvement, or technical support initiatives cross-departmentally and within assigned unit. Contributes to and executes long- and short-term strategic direction. Advises senior management and provides input to aid in decision making. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based out of San Antonio; TX or Plano; TX. Relocation assistance is available for this position. What you'll do: • Architecting the Future: Lead the Solution Layer - This role is Accountable for leading the Planning, Pre-Inception readiness, Inception, Building the Roadmap for the Launch and Release, Execution of the plan leading to a successful implementation. • Leading Technology and Innovation: The role is also accountable for the overall Technology solution function, i.e., the Tech stack that includes (but not limited to) GW PolicyCenter and Earnix interfacing with multiple dependent internal and external integrations and applications. • Engineering Excellence: Lead and develop a high-performing engineering team responsible for production ownership and delivery across a portfolio of Policy Modernization applications, including Guidewire xCenter integrations, Core Customer data platforms, partner-facing systems, and shared P&C engineering utilities. • Ensure operational stability and availability of critical P&C technology systems by applying strong change and incident management practices. • Develop and maintain metrics (KPIs, SLAs, KRIs) that reflect the health, pace, and quality of technology delivery for assigned capabilities. • Create and execute a multi-year technology strategy for the assigned portfolio, with clear milestones, deliverables, and realization targets. • Build trusted relationships with IT and business leaders across the P&C organization by understanding business needs, acting as a strategic advisor, and ensuring cost-effective delivery. • Communicate complex technical decisions clearly to both technical and non-technical audiences, including senior and executive leaders. • Oversee departmental budgets, forecasts, vendor relationships, service agreements, and distributed team resources. • Identify and manage technology risks in accordance with enterprise risk and compliance policies. • Stay current on industry trends in cloud, integration, and P&C insurance technology to ensure the team's environment can evolve at pace with the business. What you have: • Bachelor's degree; OR 4 years of relevant education and/or experience. • 8+ years of experience in technology functions in software engineering, application development, or infrastructure • 3+ years of direct leadership or management experience leading IT professionals • Experience developing or integrating applications within a Guidewire ecosystem (e.g., PolicyCenter, ClaimsCenter, Contact Manager) • Experience with event-driven architecture and Kafka messaging • Experience with AWS Platform (EKS and Lambda-based applications) • Demonstrated ability to manage a broad portfolio of production applications in a complex enterprise environment • Experience overseeing the full technology lifecycle - requirements, design, build, test, deploy, and support • Strong financial acumen: budgeting, forecasting, and cost benefit analysis • Proven ability to explain complex technical decisions to technical and non-technical audiences at all organizational levels • Experience managing third-party vendors, staff augmentation, and distributed development teams • Ability to influence decisions and drive organizational change at both the team and executive level. What sets you apart: • Experience with complex and fast paced large scale transformations that spans across Business and Technology, in P&C Insurance. • Experience with large-scale mainframe system migrations to modern cloud-based SaaS platforms. • Experience working with matrix organizations, leading teams across multiple locations utilizing the SAFe framework. Compensation range: The salary range for this position is: $143,320- $273,930 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.