USAA

Design, develop, and test complex technical solutions while resolving production issues and mentoring junior engineers. | Bachelor's degree or equivalent and 4 years of software development experience with proficiency in Java full-stack development. | Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Java Full Stack Engineer, you will join a dynamic, startup-minded team within the Investment Experience Technology organization at USAA, part of the Technology group. As an engineer on our new investment services platform, you will design and implement high-impact solutions. Collaborate with a strong team to deliver scalable, high-quality software. This is your opportunity to be part of a mission-driven company while working in an agile, fast-paced environment that values innovation and bold thinking. You’ll work with a modern tech stack—including Go, Java, APIs, OpenShift, and a wide range of USAA technologies—to help build the next generation of investment solutions. Our goal is to deliver differentiated, digital-first experiences that empower both our members and financial advisors with seamless, intelligent, and scalable tools. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, or Charlotte, NC. Relocation assistance is not available for this position. Tasks: Design, develop, code, and test complex technical solutions Investigates and resolves complex application and system technical problems and production issues through troubleshooting techniques. Continually improves operations by conducting complex systems analysis and recommending changes in policies and procedures. Prepares and installs complex solutions by determining and designing system specifications, standards, and programming. Follows the software development lifecycle. Participates in design reviews and learns key system design principles. Mentors junior engineers and may begin mentoring peer engineers; Review teammates’ code. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Minimum Education: Bachelor’s Degree or 4 additional years of experience beyond the minimum requirement can be used in lieu of a degree OR Approved certification from CodeUp, Galvanize, VetFIT (Veterans for IT) or eFIT (Employees for IT). 4 years of software development experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s). 2 years of experience delivering technology solutions in all phases of the software systems and application development lifecycle to include leading code/design reviews. Basic Understanding of one or more of the following: Java, Swift, Objective-C, Cobol, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python Developing level of business acumen in the areas of business operations, risk management, industry practices and emerging trends. Experience supporting efforts to address production issues through troubleshooting applications and systems. Experience articulating technical challenges and solutions. Basic understanding of cloud technologies and tools. What sets you apart: US military experience through military service or a military spouse/domestic partner Java Full Stack Expertise: Extensive experience in full-stack Java development, including building enterprise-level applications, with a strong command of batch processing and proficiency in Groovy. API Design and Containerization: Proven ability to design, develop, and implement robust APIs using Spring Boot and Docker, ensuring container-based applications are scalable and secure. Build, Version Control, and CI/CD: Working experience with build frameworks like Gradle or Maven, version control systems (Git), and CI/CD frameworks, particularly GitLab CI. Test-Driven Development (TDD): A strong commitment to Test-Driven Development and experience with automated testing frameworks to ensure code quality and reliability. Cloud Infrastructure Proficiency: Deep knowledge and hands-on experience with container orchestration technologies like OpenShift and even better if you have worked with cloud platforms such as AWS. Kafka and Data Streaming: Proven experience with Apache Kafka, including designing and implementing event-driven architectures, data pipelines, and real-time data streaming solutions. Batch Processing and Data Integration: Significant experience with batch processing, data integration, automated data processing, and data warehousing solutions like Snowflake, including managing data pipelines. Workflow and Integration Technologies: Experience with workflow and Business Process Management (BPM) technologies (e.g., Flowable, EWL) and integrating applications, including specific experience with DocuSign integration. Solution Design and Architecture: Demonstrated experience in solution design, capable of architecting scalable, performant, and secure applications, considering non-functional requirements Compensation range: The salary range for this position is: $93,770.00 - $179,240.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Lead technology strategy and execution for Policy Modernization including managing teams and overseeing software development. | 8+ years in technology with 3+ years leadership, experience with Guidewire ecosystem, cloud platforms, and managing complex enterprise applications. | The Opportunity We are seeking an IT Director to serve as a Solution Leader for the Policy Modernization team. Policy Modernization is P&C's most significant business transformation investment, expected to yield substantial benefits through updated systems, reimagined products, and streamlined processes. You will play a vital role in shaping technical architecture, confirming its alignment with established standards, building the roadmap, leading the execution of the same and supervising the daily software development activities of various internal and external Agile teams. You will act as the primary point of contact for escalating risks and issues identified by development teams. By leveraging your technical expertise over the Policy Mod Tech stack, coupled with a thorough knowledge of Agile methodologies and a collaborative spirit, you will work alongside stakeholders, subject matter experts, and the development team to encourage innovation and ensure the successful execution of this program. Directs, plans, and organizes activities of professional and administrative staff engaged in providing information technology services. Provides for technical leadership in the plan, design, development, testing, implementation, or maintenance of business solutions. Provides high level consultation and influence on technical solutions, including emerging technologies. Leads and directs change management, process improvement, or technical support initiatives cross-departmentally and within assigned unit. Contributes to and executes long- and short-term strategic direction. Advises senior management and provides input to aid in decision making. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based out of San Antonio; TX or Plano; TX. Relocation assistance is available for this position. What you'll do: • Architecting the Future: Lead the Solution Layer - This role is Accountable for leading the Planning, Pre-Inception readiness, Inception, Building the Roadmap for the Launch and Release, Execution of the plan leading to a successful implementation. • Leading Technology and Innovation: The role is also accountable for the overall Technology solution function, i.e., the Tech stack that includes (but not limited to) GW PolicyCenter and Earnix interfacing with multiple dependent internal and external integrations and applications. • Engineering Excellence: Lead and develop a high-performing engineering team responsible for production ownership and delivery across a portfolio of Policy Modernization applications, including Guidewire xCenter integrations, Core Customer data platforms, partner-facing systems, and shared P&C engineering utilities. • Ensure operational stability and availability of critical P&C technology systems by applying strong change and incident management practices. • Develop and maintain metrics (KPIs, SLAs, KRIs) that reflect the health, pace, and quality of technology delivery for assigned capabilities. • Create and execute a multi-year technology strategy for the assigned portfolio, with clear milestones, deliverables, and realization targets. • Build trusted relationships with IT and business leaders across the P&C organization by understanding business needs, acting as a strategic advisor, and ensuring cost-effective delivery. • Communicate complex technical decisions clearly to both technical and non-technical audiences, including senior and executive leaders. • Oversee departmental budgets, forecasts, vendor relationships, service agreements, and distributed team resources. • Identify and manage technology risks in accordance with enterprise risk and compliance policies. • Stay current on industry trends in cloud, integration, and P&C insurance technology to ensure the team's environment can evolve at pace with the business. What you have: • Bachelor's degree; OR 4 years of relevant education and/or experience. • 8+ years of experience in technology functions in software engineering, application development, or infrastructure • 3+ years of direct leadership or management experience leading IT professionals • Experience developing or integrating applications within a Guidewire ecosystem (e.g., PolicyCenter, ClaimsCenter, Contact Manager) • Experience with event-driven architecture and Kafka messaging • Experience with AWS Platform (EKS and Lambda-based applications) • Demonstrated ability to manage a broad portfolio of production applications in a complex enterprise environment • Experience overseeing the full technology lifecycle - requirements, design, build, test, deploy, and support • Strong financial acumen: budgeting, forecasting, and cost benefit analysis • Proven ability to explain complex technical decisions to technical and non-technical audiences at all organizational levels • Experience managing third-party vendors, staff augmentation, and distributed development teams • Ability to influence decisions and drive organizational change at both the team and executive level. What sets you apart: • Experience with complex and fast paced large scale transformations that spans across Business and Technology, in P&C Insurance. • Experience with large-scale mainframe system migrations to modern cloud-based SaaS platforms. • Experience working with matrix organizations, leading teams across multiple locations utilizing the SAFe framework. Compensation range: The salary range for this position is: $143,320- $273,930 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

Lead and manage complex programs and strategic initiatives to drive business value and support organizational objectives. | Bachelor's degree with 8+ years program management and 3+ years direct team leadership experience, proficient in Waterfall or Agile, managing budgets and risks. | Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Director, Program Manager for the Member Value team, you will lead and manage resources to deliver complex programs and strategic initiatives that drive business value and support organizational objectives. In this role, you’ll provide oversight of departmental programs, mentor and direct program and project management teams, and ensure effective allocation of responsibilities across work efforts. You’ll collaborate with business leaders and cross-functional partners to align program execution with corporate and line-of-business strategies, while identifying and resolving integration and execution challenges. Additionally, you’ll champion change management efforts, support the successful adoption of business initiatives, and ensure adherence to EPMO processes, standards, tools, and governance practices to deliver successful outcomes. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, or Tampa, FL Relocation assistance is not available for this position. What you'll do: Accountable for the development and integration of multiple business programs, associated work efforts, and discrete work efforts to achieve strategic business goals and operational objectives. Manages the overall program and / or discrete work efforts road map which includes multi-million-dollar complex, strategic programs within a portfolio(s). Facilitates sequencing, prioritization, and scheduling for programs; manages program scope, schedule, and budget. Participates in work effort closure activities to determine benefit / business impact realization to include retrospective management. Provides consultation to program executives and senior / functional area management across USAA to plan and execute departmental programs and makes recommendations for process improvements to ensure they are effective. Keeps abreast of industry trends and best practices and on developing business strategies, identifying benefits, and defining alternatives across departmental programs and across USAA programs and / or discrete work efforts. Builds and manages a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Adheres to governance rigor required for work efforts. Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 8 years project and / or program management experience, including experience defining a new program and/or managing large scale projects. 3 years of direct team lead or management experience. Demonstrated experience using Waterfall or Agile methodologies to execute program strategies and deliver complex work efforts. Advanced understanding and demonstrated application of risk management policies and procedures. Comprehensive knowledge of program management methodology and techniques and program performance evaluation. Proficient experience in USAA's change management methodology or similar industry change management methodology. Extensive experience developing, maintaining, and reporting on large cost work effort(s) / program budgets. What sets you apart: Proven success leading association level programs with cross-functional scope and executive-level visibility. Ability to drive innovation in highly matrixed environment, identifying and implementing optimization opportunities, and influencing senior leadership and association partners through data-driven insights and strategic recommendations. P&C or Bank experience in product management, business process ownership or digital design. Strong KPI orientation, including measurable progress reporting for delivery, quality, and risk. Demonstrate success in building and leading high-performing teams. PMP certification preferred. US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $143,320.00 - $273,930.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Lead execution and delivery of complex initiatives managing scope, timelines, budgets, and risks while collaborating with cross-functional teams and stakeholders. | Bachelor's degree or equivalent and 8+ years of project/program management experience with expertise in Waterfall and Agile methodologies and risk management. | Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Project Manager Lead serving on the Member Value team, you will lead the execution and delivery of moderately to highly complex initiatives that drive strategic business goals and operational objectives. In this role, you’ll manage project scope, timelines, budgets, and deliverables, ensuring work efforts are completed efficiently and aligned with program-level requirements. You’ll collaborate with key stakeholders, vendors, and cross-functional teams to balance competing priorities, negotiate solutions, and achieve mutually beneficial outcomes. Additionally, you’ll apply established EPMO processes, standards, tools, and controls to successfully deliver projects while supporting business transformation and operational excellence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following office locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, or Tampa, FL Relocation assistance is not available for this position. What you'll do: Drives implementation of moderately to highly complex work efforts, typically requiring confidentiality and enterprise-level visibility within a program to achieve strategic business goals and operational objectives. Works closely with cross-functional teams and resources to achieve work efforts and milestones within established timeframes and program guidelines. Manages risk by using established risk management practices to address execution challenges associated with quality, schedule, and costs, in adherence with risk management framework. Accountable for planning, directing, delegating, and coordinating activities for moderately complex work efforts to accomplish goals and objectives within a specified timeframe, scope, and budget. Monitors and reports on business objectives, work efforts achievements, and key indicators and communicate trends to project team members. Communicates with work efforts stakeholders and executive/senior management and provides insight on issues through root cause analyses. Facilitates collaboration on creative alternatives to project challenges and resolves issues / removes obstacles with subject matter experts. Removes obstacles and impediments to ensure business and operational objectives are met. Develops, tracks, and maintains work effort(s) budgets that may include necessary capital expenditures, operational expenses, and labor funding requirements. Manages ambiguity and consistently seeks to drive clarity amongst work effort(s) stakeholders. Defines the control and the overall delivery of the work efforts to meet the goals, objectives, and success criteria. Establishes overall cadence for communication with impacted stakeholders and provides framework for underlying work efforts(s) communication plans. Identifies and determines interdependencies of work within work effort(s). Participates in work effort(s) closure activities to determine benefit / business impact realization to include retrospective management. Proactively manages risk by using work efforts management practices to address execution challenges associated with quality, schedule and cost and supports escalation to resolve. Drives adoption and challenges standards. Leads subject matter experts. Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 8 years of relevant experience in project or program management, including planning, tracking and delivery. Expert knowledge of project management tools and methodologies. Experience on project and program management and execution experience delivering complex work efforts working with recognized program and/or project methodologies (e.g., Waterfall and Agile). Collaboration skills in a matrixed environment including providing consultative guidance to help solve enterprise level issues. Extensive experience leading complex projects with significant number of deliverables including information technology and dependencies across organization; working within defined scope and budgets with aggressive timelines. Extensive understanding of risk management policies and procedures. What sets you apart: Proven success leading enterprise programs with cross-functional scope and executive-level visibility. Demonstrated capability managing complex dependencies, risks, and issue escalation across multiple workstreams. Strong financial and governance discipline, including budget tracking, milestone control, and decision-ready reporting. Ability to operate in ambiguity and drive alignment, clarity, and forward decisions. P&C or Bank experience in product management, business process ownership or digital design. Ability to lead change adoption and sustainment across broad stakeholder groups. Strong KPI orientation, including measurable progress reporting for delivery, quality, and risk. PMP certification preferred. US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $103,450.00 - $197,730.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Lead business and product configuration on ALIP platform and serve as technical liaison for deployment of underwriting logic. | 6+ years development experience with 4+ years SDLC leadership in configurable business-rule-driven systems and hands-on ALIP and cloud tech experience. | Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking a dedicated Senior Software Engineer to lead our internal Polaris team in enabling Business Configuration and Product Configuration (BC/PC) delivery on the Accenture Life Insurance & Annuity Platform (ALIP) — USAA's strategic policy administration system for life and annuity products. In this role you will own the engineering practices that turn business and actuarial requirements into deployed configuration across ALIP's full policy lifecycle — application intake, underwriting, issuance, and in-force servicing — through the BC/PC configuration set and its GitLab CI/CD promotion pipelines. You will serve as the primary technical liaison between USAA and our platform partner (Accenture), translating requirements across teams, leading design and code/config reviews, and ensuring that changes to underwriting logic (HLQ), business rules, workflows, and UI configuration deploy safely and predictably to production. You will also partner closely with USAA integration, underwriting, and Data & Analytics teams to align ALIP with upstream and downstream systems — from new business and requirement-ordering integrations to reporting and staging pipelines. Demonstrates strong engineering thought leadership and applies deep technical expertise to deliver reliable, well-tested configuration and integration changes across a highly configurable, mission-critical insurance platform. Leads code and configuration reviews, mentors engineers, and drives operational improvements in the BC/PC delivery pipeline. Anticipates and troubleshoots production issues spanning configuration, integration, and infrastructure layers, and articulates complex technical trade-offs to both technical and business audiences to keep delivery aligned to USAA's mission, brand, and strategic priorities. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio; TX or Plano; TX. Relocation assistance is not available for this position. What you'll do: Design, develop, code, and test complex tactical as well as strategic technical solutions across many technologies, including emerging technologies, to integrate existing systems and tools, collaborating with Engineers or Architects within their team/department and occasionally outside of their domain. Lead code/design reviews and communicates updates to stakeholders with team to ensure smooth daily operations and accurate planning. Develop complex algorithms to solve business needs. Investigates and resolves complex application and system technical problems and production issues by directing troubleshooting of end-to-end solutions. Mentors engineers, coaches engineers on design, development, and maintenance of systems; Reviews teammates' code. Influence and help shape the future of their specific domain's architecture and quality standards and understand, identify, measure across entire solution. Identify system performance issues, to include technical debt, and optimize solution Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: 6 years of software development experience with depth in a specific discipline(s)/technology(s), including highly configurable, business-rule-driven systems. 4 years delivering solutions across all phases of the software development lifecycle, to include leading code/design reviews and coordinating delivery across vendor and internal teams. Basic understanding of one or more of: Java, JavaScript, SQL, Go, and Python — with practical experience applying at least one to configuration, data, or integration work (e.g., Java, SQL, Python, or XML/XPath). Demonstrated experience researching technical issues and troubleshooting production problems across applications, configuration, and integrations — tracing behavior from UI and business rules to data and messaging layers. Experience articulating technical challenges and solutions to technical and non-technical stakeholders, and aligning cross-functional teams without direct authority. Strong knowledge of secure coding practices and secure system fundamentals (including safe handling of sensitive member/health data) and cloud technologies (AWS, Kubernetes/EKS, containers, GitLab CI/CD). Hands-on experience deliveringBusiness/Product Configuration on the Accenture Life Insurance & Annuity Platform (ALIP)— business rules, workflows, page groups, lookup tables, TCDs, andautomated underwriting (HLQ)— deployed to production via CI/CD promotion pipelines, and integrating the platform with new business, underwriting, and requirement-ordering partners(e.g., NAAR, prefill, vendor order flows) andData & Analytics / staging pipelines. Experience inlife, annuity, or health insurance policy administrationwith command of the platform stack (AWS EKS, PostgreSQL/Aurora, ActiveMQ/AmazonMQ, Redis, Control-M), plus thetechnical leadershipto serve as the liaison between USAA and a platform vendor (e.g., Accenture), lead reviews, and mentor engineers. Compensation range: The salary range for this position is: $114,080- $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Lead coordination and command of major incidents to restore services and minimize disruption. | Bachelor's degree and 5+ years IT operations experience with 2+ years managing major incidents, plus ITSM tool proficiency. | Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking a dedicated Senior ACC Major Incident Manager to lead the end-to-end coordination and management of major incidents impacting critical enterprise technology services. This role ensures rapid restoration of service, minimizes business disruption, and maintains clear and timely communication with stakeholders during high-severity incidents. Operating within an ITIL-aligned IT Service Management (ITSM) framework, this position partners with cross-functional technical teams to drive incident triage, escalation, resolution, and post-incident improvement. The role serves as the central command function during major incidents, ensuring structured execution, accountability, and continuous improvement of incident response practices. The incident management practice focuses on restoring normal service operations as quickly as possible while minimizing negative business impact. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio, TX. Relocation assistance is not available for this position NOTE: This job may require 24x7 on-call rotation or extended hours during major incidents. High-pressure, fast-paced operational environment requiring rapid decision-making. What you'll do: Lead the coordination and command of major incidents (e.g., M1/M2 or P1/P2) impacting production systems and business services. Assess incident severity based on business impact, urgency, and scope; activate and manage the major incident process. Facilitate incident bridge calls, coordinate cross-functional response teams, and ensure clear ownership of actions. Coordinate technical teams across infrastructure, applications, cloud, network, and security domains to restore services quickly. Ensure prioritization of service restoration and business continuity, including the use of workarounds when appropriate. Track incident progress, risks, actions, and dependencies; ensure accountability and execution discipline. Serve as the single point of contact for all major incident communications. Facilitate post-incident reviews, including timelines, root cause insights, and lessons learned. Partner with Problem Management to ensure root cause analysis and corrective actions are documented and tracked. Ensure adherence to ITIL/ITSM processes, policies, and audit requirements. Collaborate with Service Desk, Change Enablement, Problem Management, and Service Level Management to improve service delivery. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience 5+ years of experience in IT operations, ITSM, service desk, NOC, or production support environments. Minimum 2+ years of experience directly managing or coordinating major/high-severity incidents in an enterprise environment. Broad understanding of enterprise IT environments, including: Application support and distributed systems Infrastructure (servers, storage, virtualization) Networking fundamentals (TCP/IP, DNS, connectivity) Cloud platforms (AWS, Azure, GCP) Experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and workflow management. Familiarity with monitoring/observability tools and alerting frameworks. Proven experience leading bridge calls, managing escalations, and coordinating resolution across multiple technical teams. Experience working within environments governed by SLAs/OLAs and formal service management processes. Experience supporting post-incident reviews and operational improvement initiatives. Excellent communication and writing skills to relay information or instructions to stakeholders and team members What sets you apart: Excellent communication and writing skills to relay information or instructions to stakeholders and team members. You can also use these skills to interact with people during an emergency when the phone or internet isn't available. ITIL 4 Foundation (preferred) ITIL 4 Managing Professional, PMP, Agile/Scrum, or other relevant certifications (preferred). Compensation range: The salary range for this position is: $103,450- $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are an existing USAA employee, please use the internal career site in OneSource to apply. Please do not type your first and last name in all caps. Find your purpose. Join our mission. USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. California applicants, please review our HR CCPA - Notice at Collection here.

Lead the Cyber Threat Operations Center by driving security solution enablement, integrating AI-driven capabilities, and managing complex security architectures. | Bachelor's degree with 10+ years in Information Security or IT and 4+ years of technical leadership, plus expertise in CrowdStrike, Microsoft Defender, and SIEM tools like Splunk. | Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking a dedicated Cyber Threat Operations Center (CTOC) Technical Principal, who will play a key role in advancing our security operations by leading security solution enablement, driving operational improvements, integrating AI-driven capabilities, and serving as a trusted subject matter expert for CTOC analysts and engineers. You will collaborate closely with teams across CTOC, Cyber Security Engineering, the Chief Technology Office, and other business partners to ensure the effective implementation of protective and detective security controls and the delivery of appropriate response capabilities. Your work will help strengthen the organization's ability to detect, respond to, and mitigate cyber threats, protecting both the Association and its Membership. Demonstrates strategic cyber security thought leadership and applies technical subject-matter-expertise to produce innovative information security and cyber security solutions towards complex work deliverables. Leads broad functional and enterprise projects and participates as a subject-matter-expert on key enterprise and portfolio level initiatives. Anticipates, identifies, and solutions information security and cyber security countermeasures to threats stemming from emergent technologies and business activities. Utilizes depth and breadth of distinct technical knowledge and experience to research, architect, influence, and integrate highly complex information security and cyber security solutions into technology initiatives aligned to USAA's mission, brand, and strategic priorities. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site What you'll do: Serves as a system engineer, anticipates operational inefficiencies and potential information security risks, and drives solutions architecture for large complex systems or networks, with a focus on managing vulnerabilities and reducing risk of system and/or asset compromises. Leads the design of secure scalable infrastructure across multiple domains and portfolios including the creation and enforcement of the standards for system change across USAA. Reserves execution for the most complex implementations, influences service delivery and maintenance task automation across multiple domains and drives monitoring and tooling at the portfolio level. Serves as a trusted advisor and leads cross-functional, matrixed delivery teams across a variety of technical domains to solve highly complex and high value Information Security related business problems and decrease the time to market of critical business decisions that impact the overall security posture and health of USAA. Analyzes trends, news and changes in threat and compliance environment with respect to organizational risk. Oversees risk and compliance self-assessments and leads internal and external risk and compliance assessments. Interfaces with external regulators to represent USAA in discussions regarding their specific information security technical domains. Collaborates with and influences senior level executive leaders on the most appropriate and feasible approach for managing information security-based risk and compliance issues. Analyzes and oversees the development of information security governance, including organizational policies, procedures, standards, baselines and guidelines with respect to information security use and operation of information systems. Owns operational information and cyber security decisions across USAA including identifying, planning, and applying advanced security concepts and principles. Builds prototypes and proofs of concept to demonstrate feasibility for new, emerging and innovative security technologies, and influences enterprise prioritization for implementation. Anticipates and translates business and security objectives into achievable controls, including developing and overseeing the technical implementation of those controls. Leads, mentors and inspires USAA Information Security professionals while raising the security quotient of technology teams, senior leadership, executives and business partners. Actively seeks opportunities to advance professional development through participation in industry organizations, writing security publications, pursuing educational opportunities, establishing personal networks and participating in professional societies and publications. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you Have: Bachelor’s degree in information security, Information Technology, Computer Science, Information Systems/Management or related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of related experience in Information Security, Cybersecurity and/or Information Technology in a large organization, major consulting firm or US military. 4 years’ of demonstrated technical leadership and/or leading teams required with deep knowledge in one or more information security domains, e.g.: Identity Protections, Data Protections, Infrastructure Protections, or Monitoring and Response. Advanced knowledge of emerging and/or evolution of existing security technologies. Mastery of complex system and environment analysis, design, optimization, and hardening. Advanced knowledge of Security Platforms (i.e. CrowdStrike, Microsoft Defender, etc), SIEM (Splunk, Elastic, etc), and Incident Response Principles Deep technical knowledge, expertise and practical application experience required in successfully applying Information Security and/or Cybersecurity theories, techniques and/or technologies to a financial services and/or business operations environment. Extensive experience in delivering modern security infrastructure solutions to support and enable the organization, this includes support of new applications of technology, and Information Technology business models in support of emerging workforce needs. Mastery of Information Security and/or Cybersecurity consulting skills to include gathering and synthesizing business and technical requirements and communicating and/or facilitating constructive opportunities to a variety of audience levels and without direct authority. Exceptional relationship management building skills which include the ability to effectively collaborate, communicate and develop high trust relationships across all levels of an organization, to include senior level executive leaders. Extensive experience explaining and influencing complex technology decisions to both technical and nontechnical audiences at all levels in the organization and with multi-functional and enterprise teams. Advanced solutions engineering and troubleshooting skills as well as deep experience with and knowledgeable of secure architectures, engineering, and design principles. What sets you apart: Demonstrates strategic cyber security thought leadership and applies technical subject-matter-expertise to produce innovative information security and cyber security solutions towards complex work deliverables. Leads broad functional and enterprise projects and participates as a subject-matter-expert on key enterprise and portfolio level initiatives. Anticipates, identifies, and solutions information security and cyber security countermeasures to threats stemming from emergent technologies and business activities. Applies depth and breadth of distinct technical knowledge and experience to research, architect, influence, and integrate highly complex information security and cyber security solutions into technology initiatives aligned to USAA's mission, brand, and strategic priorities. Compensation range: The salary range for this position is: $189,370- $361,950. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are an existing USAA employee, please use the internal career site in OneSource to apply. Please do not type your first and last name in all caps. Find your purpose. Join our mission. USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. California applicants, please review our HR CCPA - Notice at Collection here.

Lead a team to enhance security posture and oversee risk and compliance activities across the enterprise. | Bachelor's degree with 8+ years in risk management or operations including 3 years management, preferred CISSP or similar certifications, and AI risk experience. | Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As the Director, Risk and Compliance Management, you will lead a high‑performing team of Information Security and Cyber Analysts responsible for strengthening the organization’s security posture and risk management capabilities. In this role, you will provide strategic oversight and governance of risk and compliance activities across the enterprise, ensuring effective identification, measurement, monitoring, control, and reporting of key risks. You will guide the organization in understanding and managing risk through robust practices and processes that keep exposures within acceptable levels. This leadership position plays a critical role in driving cross‑functional alignment, collaborating with business units and control partners to ensure risk objectives are achieved across multiple operational domains. You will leverage your deep expertise in risk frameworks—including KRIs, risk appetite, RCSAs, and control testing—to enhance risk insight and decision‑making. Your strategic mindset, strong communication skills, and ability to influence at all leadership levels will be essential in navigating emerging risks, including those related to Artificial Intelligence, Generative AI (GenAI), and large language models (LLMs). The ideal candidate brings strong critical‑thinking abilities, a holistic understanding of how systems and processes interconnect, and industry-recognized security or risk certifications such as CISSP, CISM, or CRISC (or active pursuit of them). This role requires exceptional relationship‑building, executive‑level presentation skills, and the proven ability to lead teams and influence outcomes in a complex organizational environment. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, or Charlotte, NC. Relocation assistance is not available for this position. What you'll do: Directs staff and initiatives that support risk management programs, to include governance support, risk oversight, risk infrastructure development, identification, quantification, and aggregation of key and emerging risks and/or operational risks and controls. Builds and manages a high performing team of risk professionals through recruitment, training, coaching, performance management and related managerial activities. Partners with key stakeholders in the business and oversees the formulation of stress test plans, identification, assessment and documentation of risks and controls, including risks associated with new or modified products, services, distribution channels, regulations and/or third-party operations. Directs the oversight of model risk through model documentation review, assessment of performance monitoring, model validation, and use implementation. Directs teams in the development of risk dashboards and reporting formats in alignment with risk appetite/profile and leads teams in the identification, quantification and aggregation of risks using analytical methodologies. Reviews, communicates and recommends the development of risk policies and procedures in partnership with senior leaders to ensure appropriateness and adequacy versus industry best practices and regulatory requirements. Accountable for the development, implementation and oversight of risk management frameworks. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and the USAA Board of Directors. What you have: Bachelor's degree in Risk Management, Business, Finance, or related field; OR 4 years of relevant education and/or experience. Experiences that will support your success: 8 years of risk management, regulatory or operations experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting or other related operational area; OR advanced degree/designation in Risk Management, Business, Finance, or other discipline relevant to risk management and 6 years of work experience in a discipline relevant to risk management; OR PhD in Risk Management, Business, Finance, or other discipline relevant to risk management and 4 years of work experience in a discipline relevant to risk management. 3 years of direct team lead or management experience. Advanced risk management experience in a complex institution and/or highly matrixed environment related to banking, insurance and/or financial services. Demonstrated experience in conflict resolution management and ability to effectively challenge at all levels of management and influence business outcomes. Experience leading and directing work with both internal and external partners in a highly collaborative environment. Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities, to include demonstrated ability to effectively make data-driven decisions. Proactively identifies potential concerns and follows-up to resolve issues. Advanced knowledge of Microsoft Office products including Excel and PowerPoint. What sets you apart: US military experience through military service or a military spouse/domestic partner Experience providing oversight and governance of risk management activities within a complex organization. Strong understanding of key risk indicators (KRIs), risk appetite statements, risk and control self‑assessments (RCSAs), and control testing and assessments. Familiarity with emerging and evolving AI‑related risks, including those associated with Artificial Intelligence, Generative AI (GenAI), and large language models (LLMs). Currently hold, or be actively pursuing, industry-recognized certifications such as CISSP, CISM, CRISC, or other relevant security and risk designations. Demonstrated ability to apply critical thinking to analyze complex problems and drive positive, solution‑oriented outcomes. Strategic mindset with the ability to understand the broader organizational ecosystem and how systems, data, and processes integrate to deliver real‑time risk insights. Strong communication skills, both verbal and written, with a proven ability to build effective relationships across all business levels. Skilled in presenting to and engaging with executive leadership. Demonstrated ability to influence across multiple levels of leadership and drive alignment in a cross‑functional environment. Compensation range: The salary range for this position is: $143,320 - $273,930. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are an existing USAA employee, please use the internal career site in OneSource to apply. Please do not type your first and last name in all caps. Find your purpose. Join our mission. USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. California applicants, please review our HR CCPA - Notice at Collection here.

Lead and manage risk and compliance teams to strengthen security posture and risk management across the enterprise. | Requires extensive risk management experience, team leadership, and strong communication skills with relevant certifications like CISSP, CISM, or CRISC. | Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As the Director, Risk and Compliance Management, you will lead a high‑performing team of Information Security and Cyber Analysts responsible for strengthening the organization’s security posture and risk management capabilities. In this role, you will provide strategic oversight and governance of risk and compliance activities across the enterprise, ensuring effective identification, measurement, monitoring, control, and reporting of key risks. You will guide the organization in understanding and managing risk through robust practices and processes that keep exposures within acceptable levels. This leadership position plays a critical role in driving cross‑functional alignment, collaborating with business units and control partners to ensure risk objectives are achieved across multiple operational domains. You will leverage your deep expertise in risk frameworks—including KRIs, risk appetite, RCSAs, and control testing—to enhance risk insight and decision‑making. Your strategic mindset, strong communication skills, and ability to influence at all leadership levels will be essential in navigating emerging risks, including those related to Artificial Intelligence, Generative AI (GenAI), and large language models (LLMs). The ideal candidate brings strong critical‑thinking abilities, a holistic understanding of how systems and processes interconnect, and industry-recognized security or risk certifications such as CISSP, CISM, or CRISC (or active pursuit of them). This role requires exceptional relationship‑building, executive‑level presentation skills, and the proven ability to lead teams and influence outcomes in a complex organizational environment. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, or Charlotte, NC. Relocation assistance is not available for this position. • What you'll do: Directs staff and initiatives that support risk management programs, to include governance support, risk oversight, risk infrastructure development, identification, quantification, and aggregation of key and emerging risks and/or operational risks and controls. • Builds and manages a high performing team of risk professionals through recruitment, training, coaching, performance management and related managerial activities. • Partners with key stakeholders in the business and oversees the formulation of stress test plans, identification, assessment and documentation of risks and controls, including risks associated with new or modified products, services, distribution channels, regulations and/or third-party operations. • Directs the oversight of model risk through model documentation review, assessment of performance monitoring, model validation, and use implementation. • Directs teams in the development of risk dashboards and reporting formats in alignment with risk appetite/profile and leads teams in the identification, quantification and aggregation of risks using analytical methodologies. • Reviews, communicates and recommends the development of risk policies and procedures in partnership with senior leaders to ensure appropriateness and adequacy versus industry best practices and regulatory requirements. • Accountable for the development, implementation and oversight of risk management frameworks. • Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and the USAA Board of Directors. What You Have • Bachelor's degree in Risk Management, Business, Finance, or related field; OR 4 years of relevant education and/or experience. Experiences That Will Support Your Success • 8 years of risk management, regulatory or operations experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting or other related operational area; OR advanced degree/designation in Risk Management, Business, Finance, or other discipline relevant to risk management and 6 years of work experience in a discipline relevant to risk management; OR PhD in Risk Management, Business, Finance, or other discipline relevant to risk management and 4 years of work experience in a discipline relevant to risk management. • 3 years of direct team lead or management experience. • Advanced risk management experience in a complex institution and/or highly matrixed environment related to banking, insurance and/or financial services. • Demonstrated experience in conflict resolution management and ability to effectively challenge at all levels of management and influence business outcomes. • Experience leading and directing work with both internal and external partners in a highly collaborative environment. • Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities, to include demonstrated ability to effectively make data-driven decisions. • Proactively identifies potential concerns and follows-up to resolve issues. • Advanced knowledge of Microsoft Office products including Excel and PowerPoint. What Sets You Apart • US military experience through military service or a military spouse/domestic partner • Experience providing oversight and governance of risk management activities within a complex organization. • Strong understanding of key risk indicators (KRIs), risk appetite statements, risk and control self‑assessments (RCSAs), and control testing and assessments. • Familiarity with emerging and evolving AI‑related risks, including those associated with Artificial Intelligence, Generative AI (GenAI), and large language models (LLMs). • Currently hold, or be actively pursuing, industry-recognized certifications such as CISSP, CISM, CRISC, or other relevant security and risk designations. • Demonstrated ability to apply critical thinking to analyze complex problems and drive positive, solution‑oriented outcomes. • Strategic mindset with the ability to understand the broader organizational ecosystem and how systems, data, and processes integrate to deliver real‑time risk insights. • Strong communication skills, both verbal and written, with a proven ability to build effective relationships across all business levels. Skilled in presenting to and engaging with executive leadership. • Demonstrated ability to influence across multiple levels of leadership and drive alignment in a cross‑functional environment. Compensation range: The salary range for this position is: $143,320 - $273,930. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.