USA018 Thomson Reuters Holdings Inc.

Lead business operations, process improvements, and strategic planning to support portfolio goals. | 6+ years in strategy, operations, or related fields with strong financial acumen and cross-functional influence. | Job Description The Manager, Business Operations in Product Engineering will support all business operations activities within the Bedrock LCR portfolio (Legal, Content Engineering, Risk & Fraud). This role plays a critical part in driving financial performance, operating efficiency, and customer satisfaction by implementing and operationalizing strategic business plans. Acting as an operational partner, the Manager aligns cross-functional goals, optimizes resources, and delivers data-driven insights to leadership to support key business decisions. Key Responsibilities Operational Leadership & Execution: Lead daily operations for the Bedrock LCR portfolio to support business objectives, achieve milestones, and contribute to overall financial goals. Process Improvement & Efficiency: Identify, develop, and implement continuous improvement and change management initiatives to optimize resources, products, and services. Performance Metrics & Reporting: Develop metrics for capturing, analyzing, and reporting operating effectiveness; deliver recurring and ad-hoc business intelligence reports to senior management. Strategic & Financial Planning: Contribute to pillar-level strategic planning, resource forecasting, budget management, and workforce data initiatives in close alignment with business goals. Team & Workflow Direction: Direct and review the work of enabling functions and administrative operational partners, driving performance and accountability. Problem Solving: Identify and resolve moderately complex technical, operational, and organizational challenges by adapting existing frameworks and offering innovative perspectives. Vendor Management: Establish, maintain, and negotiate day-to-day relationships with key external vendors, communicating complex concepts clearly and persuasively. Required Qualifications 6+ years of experience in strategy, operations, consulting, technology, finance, or a related field. Proven track record of implementing and managing operational cadences at scale. Strong experience working with large, complex data sets to create insightful, strategic views and dashboards. Strong financial acumen with demonstrated experience partnering closely with Finance teams for budgeting and forecasting. Proven ability to influence cross-functional teams and external partners within a highly matrixed environment. Hands-on approach with strong verbal and written communication skills, capable of presenting clearly and confidently to senior leadership. Solid understanding of business operations, cross-departmental relationships, and relevant industry trends. Preferred Qualifications Experience supporting a Technology, Engineering, or Product-led organization. Experience operating effectively in a fast-paced, ambiguous environment with multiple competing priorities. Demonstrated track record of having a strong bias for action. Proficiency or hands-on exposure to the Microsoft 365 Suite. #LI-TV1 New Position: This position is open due to an existing vacancy to support our evolving business needs. What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. Our use of AI within the recruitment process Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. Unless you opt-out, our AI system will assess the information provided by you and compare it to the requirements listed for the role, and present the result to our recruitment personnel for further review. The AI system acts as a supporting tool, but there is always a human making the decision if you will be considered for the role. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $74,200 USD - $137,800 USD. For Ontario, Canada, the base compensation range for this role is $79,000 CAD - $129,000 CAD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at HR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com At Thomson Reuters, we’re not riding the AI wave — we’re reshaping the future of professional work across law, tax, compliance, and journalism. Here, you will collaborate with smart, ambitious people who thrive on solving complex problems, delivering market-leading solutions, and innovating with curiosity and care. Learn more about a career with us 📖 Our Employer Story 🔍 Inside Thomson Reuters Blog 🏆 Awards and Recognition 🌱 Join Our Talent Community ✅ Protect Your Job Search Future-ready careers Our focus on a skills-first approach ensures you’ll have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Lead and design solution architectures for enterprise transformation programs, collaborating with stakeholders and technology teams. | Experience in solution architecture, agile methodologies, stakeholder management, and cloud services, with strong communication and leadership skills. | End to End Associate Solutions Architect Do you want to shape and deliver the Transformational architecture strategy of multi-billion dollar multi-national? Thomson Reuters is currently implementing a number of large enterprise transformation programmes, to fundamentally transform our Lead to Support processes. As part of this, end to end solutions architect roles to enable different commercial services to be onboarded through both digital channels as well as through our enterprise Platforms are critical to our success. As an employee at Thomson Reuters, you will play a role in shaping and leading the global knowledge economy. Our technology drives global markets and helps professionals around the world make decisions that matter.  Whether solving for today’s challenges or tomorrow’s aspirations, you will work with the industry’s brightest thinkers on diverse projects, creating next-generation solutions that deliver powerful results.   As the world’s leading provider of intelligent information, we want your unique perspective to create the solutions that advance our business—and your career.  About the Role In this opportunity as an nd to End Associate Solution Architect you will:  Be a Technical Leader: Research and recommend technical standards and best practices. Work with technology teams and beyond to realise their implementation Be an efficient Stakeholder Manager: collaborate and engage with external and internal stakeholders such as business teams, product owners, project management in defining roadmap for products and processes. Act as point of contact in resolving stakeholder issues Be a Decision Maker: make quick and effective date driven decisions, with good problem solving and analytical skills to infer qualitative and quantitative data, and roll out strategy that aligns with company goals Be a Team Player – ability to work in a collaborative team-oriented environment, share information, value diverse ideas, partner with cross functional and remote teams Be Curious & Innovative – continuously update yourself with next generation technology, development tools, and contribute to process development practices  Be an Agile Person – with strong sense of urgency and a desire to work in a fast-paced dynamic environment to deliver solutions against strict timelines. Be an Effective Communicator – ability to clearly articulate complex technical issues, and share ideas, participate in peer-reviews, and exhibit strong listening skills. Work with the business owners to translate requirements into actionable architectures Be Responsible for: Architecture Strategy & Roadmap - define and update solution roadmaps for the architectures in which you are involved Architectural design for future and existing enterprise transformation programmes, ensuring that technology components used fit with the overall technology strategy. Ensure also that the architecture is communicated, understood and adhered to. Architecture Governance – work as part of the Design Authority structure, work with vendor partners, and participate in the Solution Review board to ensure that solutions are governed appropriately. About You You’re a fit for the role of End to End Associate Solution Architect if you: Have a wide variety of Solutions Architecture experience – across multiple business contexts Have consulting experience with a strong track record at a leading IT consultancy or large corporate Have experience working with agile teams and methodologies and globally distributed teams. Have Solid experience the following areas: key features and capabilities provided by the market-leading CRM and Self Service platforms, integration of CRM to Self Service platforms, integration of CRM to ERP, Middleware and Web Content Management Systems, and application security best practices. Have a solid track record of experience within Blue Chip clients Ideally, have a Development/Systems background with experience across the full project lifecycle Have experience in developing solution architectures, preparing and maintaining Business process, Data Model, system, sequence and process flow diagrams Have experience in working with diverse teams, including multi country and company teams Have experience managing or directing work of others to contribute to a shared goal Have strong interpersonal and communication skills Have a self-motivated, proactive mindset Have an organized and methodical approach Experience in defining target architecture designs and roadmaps Experience in data migration between systems and be able to analyze and support in addressing the application performance issues Good understanding of AWS cloud services mainly AWS Lambda, API gateway, RDS PostgrSQL and S3 Required degree level (BA/BSc/MSc/BEng/MEng) in a Technical/Business discipline Preferred – certification in TOGAF or other architecture framework Preferred – certification in AWS or other Cloud vendors #LI-LP2 What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $118,400 USD - $219,800 USD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at HR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com At Thomson Reuters, we’re not riding the AI wave — we’re reshaping the future of professional work across law, tax, compliance, and journalism. Here, you will collaborate with smart, ambitious people who thrive on solving complex problems, delivering market-leading solutions, and innovating with curiosity and care. Learn more about a career with us 📖 Our Employer Story 🔍 Inside Thomson Reuters Blog 🏆 Awards and Recognition 🌱 Join Our Talent Community ✅ Protect Your Job Search Future-ready careers Our focus on a skills-first approach ensures you’ll have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Design and update audit and accounting solutions, oversee project teams, collaborate cross-functionally, and communicate with CPA customers to ensure product responsiveness. | CPA certification with at least 5 years of public accounting experience, preferably managerial, strong technical accounting and auditing knowledge, and research skills. | Accounting & Auditing CPA Editor Role Summary: Looking for an excellent work-life position outside the Big 4, large or mid-sized accounting firms? Desire a professional environment without the busy season hassle? Check this job out! As a full-time editor in our audit and accounting business at Thomson Reuters, you will have the opportunity to apply your public accounting and technical skills in a highly professional environment, without the usual busy seasonal challenges of public accounting. This is a dynamic hybrid (working from one of these Thomson Reuters hub locations - Dallas/Frisco TX, or Minneapolis MN) job that allows you to utilize and continuously expand your technical skills, develop information and technology solutions for accounting professionals in CPA firms or corporations across the U.S. and globally, while working with leaders in the profession and other highly expert audit and accounting professionals. About the Role In this opportunity as Accounting & Auditing CPA Editor you will: Design, develop, and update unique audit and accounting solutions relied upon by accounting professionals in CPA firms or corporations throughout the U.S. Show direction on electronic tools that provide practical, step-by-step instruction for our customers and optimize customer retention rates. Apply technical expertise and exercise professional discernment in identifying significant topics and practice problems and providing practical guidance and practice insights. Contribute oversight for the efforts of other project team members, including outside authors and in-house content operations and software development personnel to ensure that deadlines are met. Collaborate with in-house product, technology, customer service, tech support, and sales teams to bridge the gap so customers' needs are properly identified and supported. Communicate with customers (CPAs in public practice and in corporations) to resolve their needs and ensure that our products are responsive to those needs. Assist with strategic development projects as requested. About You You’re a fit for the role of Accounting & Auditing CPA Editor if you have: A CPA certification. At least 5 years of practical experience (preferably as a Manager or Senior Manager in public accounting). Broad-based technical accounting and auditing knowledge with strong research skills. Nonprofit audit and accounting experience or PCAOB (issuer) audit experience is preferred; Single Audit (Uniform Guidance) experience is a plus. The ability to execute assignments in a timely, competent manner, and identify update features, practical insights, and other improvements to our products. #LI-DS4 What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $100,100 USD - $185,900 USD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at HR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com At Thomson Reuters, we’re not riding the AI wave — we’re reshaping the future of professional work across law, tax, compliance, and journalism. Here, you will collaborate with smart, ambitious people who thrive on solving complex problems, delivering market-leading solutions, and innovating with curiosity and care. Learn more about a career with us 📖 Our Employer Story 🔍 Inside Thomson Reuters Blog 🏆 Awards and Recognition 🌱 Join Our Talent Community ✅ Protect Your Job Search Future-ready careers Our focus on a skills-first approach ensures you’ll have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Lead end-to-end UX research for complex products, provide strategic leadership, and influence product decisions. | 8+ years UX research experience, leadership skills, deep knowledge of research methods, and ability to drive user-centered product strategies. | Lead UX Researcher Role Summary: About the UX Team Come and join the Tax UX Research Team as we work to transform Thomson Reuters into a truly Digital company. We are not just changing the way customers engage with us — we are transforming and re-imagining our business by focusing on the individual user. We are looking for curious, smart, self-driven UX professionals who love the challenge of turning complex problems and constraints into elegant solutions that meet our users’ needs. Our team promotes an agile, collaborative, supportive environment where diverse thinking, innovative design, and experimentation is welcomed and encouraged. Our work focuses on a large portfolio of transformational efforts as we work together to deliver on the promise of making it easy to do business with Thomson Reuters. About the Role: In this Lead position, you will drive the end-to-end UX research practice for a complex, high-impact product portfolio. You will be expected to lead both strategic generative research and evaluative studies, shaping how the team uncovers and acts on deep user insights. As a Lead, you will go beyond execution — you will form key partnerships with product, engineering, and design to surface deeply impactful research opportunities, advocate for user-centered decisions in product roadmaps, and provide strategic and thought leadership on UX research practices and methods. You will support less experienced researchers on the team through coaching, peer review, and by continuously raising the bar for research quality and influence. About You: You are enthusiastic and knowledgeable about the end-to-end product development process, with a special emphasis on demonstrating the business impact of UX research and insights. You think beyond the click and ask: Why would anyone want to push this button in the first place? You are an experienced leader with experience working side by side with Product, Design, and Engineering leaders to solve the right problems at scale. You can write about research findings in a way that does not require voice-over — clear, compelling, and self-contained You can sketch in a collaborative way to illustrate a flow or make a point You bring deep knowledge and experience with a wide variety of research methods, both qualitative and quantitative, including:[GU2] Qualitative analysis and reporting; interviewing and group facilitation techniques Contextual Inquiries, Remote Usability Testing, Parallel Prototyping, Persona Development Un-moderated feedback tools (e.g., UserZoom) Ability to triangulate data from many sources Other User-Centered Design (UCD) methods to develop user insights You have deep knowledge and practical experience structuring user needs through fundamental UX frameworks such as Jobs to Be Done (JTBD) and Customer Experience Outcomes (CXOs). You use these frameworks not just to describe user behavior, but to connect research insights directly to business and product decisions. You can keep pace with agile testing while maintaining the strategic perspective needed to give design teams long-term goals for hitting user objectives. You influence decisions and next steps with product and design partners, are comfortable navigating trade-offs, and advocate for user-centered outcomes in roadmap prioritization. AI & Research Acceleration Experience building, using, or experimenting with AI tools (e.g., Claude and other AI platforms) Practical experience applying AI to accelerate Experience building prototypes with AI tools that pull directly from a body of insights to illustrate recommendations. A mindset focused on responsible, thoughtful adoption of AI to raise the efficiency and impact of UX research Lead Expectations in an Embedded Model Proactive and self-directed — identifies opportunities and acts without waiting for direction Provides strategic and thought leadership on UX research practices, methods, and the team’s overall research approach Partner with other customer insight functions, including Product Marketing and Customer Experience teams to create a more wholistic research roadmap and triangulate data Takes initiative to shape research strategy, not just execute studies Forms key partnerships with product, engineering, and design to unearth deeply impactful research opportunities Advocates for user-centered decisions in roadmaps and influences next steps with product and design partners Navigates trade-offs thoughtfully and helps teams make informed, user-grounded decisions under constraints Supports less experienced UX researchers through coaching, peer review, and mentorship Continuously raises the bar for what “Lead level” research looks like in quality, influence, and outcomes A strong team player who collaborates naturally while operating autonomously and owning results end to end Responsibilities In this role, you will own the full research lifecycle — from intake and scoping through execution to demonstrating measurable business impact: Quickly synthesize business objectives and customer needs to define the right research scope Develop a UX research approach, schedule, and detailed test plan Plan, partner with Research Ops on developing strategies on how best to recruit our target audience, script, facilitate, collect, analyze, and document data Lead strategic generative research to identify unmet user needs and long-horizon product opportunities Identify and articulate user needs first, and then potential usability issues, both verbally and through documentation Transform data into prioritized, actionable recommendations within a short turnaround time Influence product and design decisions — not just report findings, but drive next steps Clearly communicate qualitative analysis, recommendations, and potential design solutions Create persuasive presentations for product owners, developers, visual designers, other UX team members, and C-level executives Facilitate internal meetings to triage and manage research findings Demonstrate the business impact of research through clear before/after framing, behavioral outcomes, or measurable product changes Previous experience with design or research projects involving complex workflows, visualization of large datasets, operating system-level tools, and both web and software environments is a plus Preferred Qualifications Bachelor’s degree in a Social Science, or Master’s degree in Social Sciences, Interaction Design, Human Factors, Cognitive Psychology, Cognitive Science, or a related field 8+ years of experience applying research to high-volume, interactive B2B and B2C applications, rich web-based applications, or websites Strong analytical problem solving, decision-making, and leadership skills In-depth understanding of user-centered design principles and tools Familiarity with SharePoint and project management tools such as Jira Familiarity performing studies in a virtual lab environment Familiarity with data-logging tools and systems such as Tableau, Qualtrics, Adobe Analytics, or other BI analytic programs #LI-DS4 Replacement: This position is open due to an existing vacancy to support our evolving business needs. What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. Our use of AI within the recruitment process Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. Unless you opt-out, our AI system will assess the information provided by you and compare it to the requirements listed for the role, and present the result to our recruitment personnel for further review. The AI system acts as a supporting tool, but there is always a human making the decision if you will be considered for the role. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $127,400 USD - $236,600 USD. For Ontario, Canada, the base compensation range for this role is $132,800 CAD - $182,800 CAD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at HR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com At Thomson Reuters, we’re not riding the AI wave — we’re reshaping the future of professional work across law, tax, compliance, and journalism. Here, you will collaborate with smart, ambitious people who thrive on solving complex problems, delivering market-leading solutions, and innovating with curiosity and care. Learn more about a career with us 📖 Our Employer Story 🔍 Inside Thomson Reuters Blog 🏆 Awards and Recognition 🌱 Join Our Talent Community ✅ Protect Your Job Search Future-ready careers Our focus on a skills-first approach ensures you’ll have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.