USA for UNHCR

Support process mapping, requirements gathering, and testing for fundraising systems within a nonprofit environment. | Requires Salesforce Admin certification, 2-3 years of Business Analyst experience, and familiarity with nonprofit fundraising platforms, which are not reflected in your resume. | At USA for UNHCR, our people are the driving force behind our mission of delivering hope and opportunity to refugees worldwide. We're not just a workplace - we're a vibrant community of passionate, forward-thinking professionals committed to making a real difference. If you thrive in a dynamic, transparent, and data-driven environment, and want your career to directly impact lives across the globe, we invite you to join us! SUMMARY USA for UNHCR (U4U) is seeking a detail-oriented Business Analyst (BA) with experience in process mapping, user experience design and analytical thinking to join the Business Systems Team. This role is highly executional and is responsible for understanding business needs and supporting solution design across U4U’s integrated fundraising technology ecosystem to support U4U’s mission to protect and support refugees by mobilizing resources, elevating awareness, and driving action through a network of engaged supporters. The BA is a newly created role that will work as part of an Agile team and will be essential to the continued pursuit of operational excellence, innovation, and delivery of goals within USA for UNHCR’s 3-year Strategic Plan. Reporting to the Sr. Manager, Salesforce and Systems Administration, the BA will act as liaison between business and technical teams to translate needs into actionable requirements, streamline processes, and ensure Salesforce and other system enhancements are appropriately scoped and delivered. Working with CRM Admins, Data Engineers, Data Scientists, Fundraising and Finance stakeholders, the BA reduces friction between teams, accelerates implementation, and improves the reliability and effectiveness of U4U’s fundraising technology ecosystem. ESSENTIAL DUTIES AND RESPONSIBILITIES Business Process Mapping Create business process documents and workflow diagrams Communicate with stakeholders to understand their processes and requirements Identify gaps and opportunities for process improvement and translate findings into documented recommendations Support the development of standard operating procedures (SOPs) and training materials Translate business requirements into clear functional and technical specifications for integrated workflows across Salesforce, Data Warehouse and connected platforms following established solution direction Requirements Gathering and Documentation Independently facilitate in gathering requirements using stakeholder meetings, business process descriptions, use cases, and requirements workshops Act as a primary coordination partner between fundraising teams, system administrators, and vendors to ensure shared understanding of requirements and dependencies Clarify ambiguous or incomplete requirements directly with stakeholders and bring recommendations forward Document and maintain business requirements in a clear, organized manner Prepare and maintain system documentation and specifications Testing (QA & UAT) Own coordination for UAT across fundraising teams, vendors, and system administrators to ensure technical requirements are commonly understood and met Review work completed by technical team to ensure work adheres to quality standards and meets the requirements as outlined, flagging issues and risks Facilitate User Acceptance Testing as appropriate independently to ensure alignment with user needs Document test cases and outcomes Cross-Team Coordination Assist with developing project plans for prioritized projects and enhancements, including testing, training, communication, and deployment activities Support scoping and sequencing of work, in partnership with the Sr. Manager, to reduce cross-team friction and enable timely delivery Help track project deadlines, schedules, and deliverables Support change management activities QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Certified Salesforce Admin required 2 – 3 years of experience as a Business Analyst, preferably in a non-profit or fundraising environment Exposure to marketing platforms (Salesforce Marketing Cloud, Engaging Networks) Demonstrated career progression or growth in responsibility, scope, or complexity over time Ability to manage multiple priorities concurrently Strong strategic thinking and problem-solving skills Ability to work through ambiguity and exercise judgment within defined guardrails Excellent attention to detail and accuracy Open to learning new systems and processes Ability to effectively communicate (written and verbally) with non-technical audiences Experience working with Salesforce (specifically NPSP) Familiar with Jira or other project management platforms Understands agile methodology, experience within a scrum team is a plus Understanding of the nonprofit sector and common fundraising processes WORK LOCATION Hybrid + New York, NY + May also involve travel COMPENSATION $90,506 - $106,345 APPLICATION DEADLINE Please apply immediately or by February 5, 2026. DISABILITY SPECIFICATIONS USA for UNHCR will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. USA for UNHCR is an Equal Opportunity Employer. Refugees and all other protected classes are encouraged to apply. Why Join USA for UNHCR? Joining USA for UNHCR means becoming part of a people-first organization that lives its values every day. We're passionate about creating meaningful change, dynamic in our collaborative approach, and transparent in how we work together to support refugees. By embracing cutting-edge solutions and a data-driven mindset, we stay forward-thinking, ensuring your unique talents fuel innovation and impact. Here, you'll grow alongside a supportive team, develop your skills in a nurturing environment, and see the transformative power of your work - on the lives of refugees and on your own journey. Ready to make a difference while being a part of a team that truly cares about you? We'd love to hear from you! Apply today, and let's create a brighter future together.

Lead U.S. media relations to enhance visibility and support fundraising efforts for UNHCR, including developing media strategies, pitching stories, and managing rapid responses. | Minimum 7-9 years in U.S. media relations or public relations, with proven success in media outreach, strategic storytelling, and supporting nonprofit fundraising. | At USA for UNHCR, our people are the driving force behind our mission of delivering hope and opportunity to refugees worldwide. We're not just a workplace - we're a vibrant community of passionate, forward-thinking professionals committed to making a real difference. If you thrive in a dynamic, transparent, and data-driven environment, and want your career to directly impact lives across the globe, we invite you to join us! SUMMARY USA for UNHCR is seeking a strategic and media-savvy the Manager, Media Relations will lead the day-to-day execution of a proactive earned media strategy that increases visibility for UNHCR’s work among U.S. audiences, strengthens relationships with journalists and media outlets and positions the organization and its leadership as trusted, authoritative voices on refugee and humanitarian issues. Building U.S. media relations capacity is a priority for USA for UNHCR as the organization seeks to elevate awareness, enhance organizational credibility and amplify its mission-driven work. This role will leverage media engagement to support fundraising campaigns, donor engagement and moments of high-impact giving, while driving compelling storytelling and timely responses to news opportunities. The Manager will execute and operationalize consistent, strategic coverage across national, regional and sector-specific media, reinforcing UNHCR’s role as a leading humanitarian organization and strengthening donor confidence and support. ESSENTIAL DUTIES AND RESPONSIBILITIES Journalist & Media Engagement Build and maintain strong relationships with U.S.-based journalists, editors, producers and editorial boards across national, regional and digital outlets Serve as a primary operational point of contact for U.S. media inquiries, ensuring timely and accurate responses Pitch compelling, human-centered stories that demonstrate impact, urgency and responsible stewardship of donor support Proactive Storytelling & Donor-Driven Messaging Develop media narratives that connect global humanitarian crises to U.S. donor values, generosity and action, within established communications and strategy and messaging frameworks Draft and oversee U.S.-focused press materials, including press releases, media advisories, op-eds, talking points and media briefs that support communications objectives Elevate stories of impact, innovation and accountability that strengthen donor confidence and long-term support Media Strategy in Support of Fundraising Develop and execute a U.S. media relations strategy that supports annual fundraising goals, emergency appeals and major donor initiatives Align media outreach with fundraising campaigns, donor moments and development priorities through proactive partnership with Development teams Identify opportunities where media visibility can drive donor awareness, urgency and trust Leadership Visibility & Thought Leadership Position organizational leaders and subject matter experts as trusted spokespeople whose voices reinforce credibility with donors, partners and the public Prepare spokespeople for media engagements by assessing audience, message sensitivity and reputational risk Monitor U.S. news cycles and humanitarian developments that may impact donor sentiment or giving behavior Issues Management & Rapid Response Coordinate real-time media response execution during emergencies, crises or urgent fundraising moments, escalating as appropriate Partner with internal stakeholders to ensure messaging is accurate, ethical and aligned with fundraising and brand standards Measurement & Impact Track and analyze U.S. media coverage with a focus on reach, audience engagement and fundraising relevance Collaborate with Development teams to assess how earned media contributes to donor acquisition, retention and campaign performance and apply insights to refine outreach approaches Other Functions Serve as a liaison to and collaborate with UNHCR’s global and regional communications teams Collaborate with external consultants as appropriate Other duties as assigned QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Bachelor’s degree required Minimum of 7–9 years of progressive experience in U.S. media relations, public relations, or journalism, preferably within a nonprofit, humanitarian, or fundraising-driven organization Strong understanding of the U.S. media landscape and national news cycle Demonstrated ability to develop and execute media strategies that support nonprofit fundraising and donor engagement Proven success pitching and securing earned media coverage across national, regional, and digital outlets Excellent written and verbal communication skills, with the ability to translate complex humanitarian issues for U.S. audiences Experience exercising sound judgment and managing multiple priorities in high-profile or sensitive situations Strong understanding of ethical storytelling and donor-sensitive communications Familiarity with media monitoring tools and journalist databases (e.g., Cision) Proficiency in Microsoft Office and related software applications Understanding of refugee and displacement issues WORK LOCATION Hybrid +Washington, DC + May also involve travel to some locations within the company’s region COMPENSATION $99,710-$119,652 APPLICATION DEADLINE Please apply immediately or by January 29,2026. DISABILITY SPECIFICATIONS USA for UNHCR will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. USA for UNHCR is an Equal Opportunity Employer. Refugees and all other protected classes are encouraged to apply. Why Join USA for UNHCR? Joining USA for UNHCR means becoming part of a people-first organization that lives its values every day. We're passionate about creating meaningful change, dynamic in our collaborative approach, and transparent in how we work together to support refugees. By embracing cutting-edge solutions and a data-driven mindset, we stay forward-thinking, ensuring your unique talents fuel innovation and impact. Here, you'll grow alongside a supportive team, develop your skills in a nurturing environment, and see the transformative power of your work - on the lives of refugees and on your own journey. Ready to make a difference while being a part of a team that truly cares about you? We'd love to hear from you! Apply today, and let's create a brighter future together.

Lead U.S. media engagement and develop media strategies to support fundraising and organizational visibility. | Minimum of 7-9 years in U.S. media relations or journalism, with experience in nonprofit or humanitarian sectors preferred. | At USA for UNHCR, our people are the driving force behind our mission of delivering hope and opportunity to refugees worldwide. We're not just a workplace - we're a vibrant community of passionate, forward-thinking professionals committed to making a real difference. If you thrive in a dynamic, transparent, and data-driven environment, and want your career to directly impact lives across the globe, we invite you to join us! SUMMARY USA for UNHCR is seeking a strategic and media-savvy the Manager, Media Relations will lead the day-to-day execution of a proactive earned media strategy that increases visibility for UNHCR’s work among U.S. audiences, strengthens relationships with journalists and media outlets and positions the organization and its leadership as trusted, authoritative voices on refugee and humanitarian issues. Building U.S. media relations capacity is a priority for USA for UNHCR as the organization seeks to elevate awareness, enhance organizational credibility and amplify its mission-driven work. This role will leverage media engagement to support fundraising campaigns, donor engagement and moments of high-impact giving, while driving compelling storytelling and timely responses to news opportunities. The Manager will execute and operationalize consistent, strategic coverage across national, regional and sector-specific media, reinforcing UNHCR’s role as a leading humanitarian organization and strengthening donor confidence and support. ESSENTIAL DUTIES AND RESPONSIBILITIES Journalist & Media Engagement Build and maintain strong relationships with U.S.-based journalists, editors, producers and editorial boards across national, regional and digital outlets Serve as a primary operational point of contact for U.S. media inquiries, ensuring timely and accurate responses Pitch compelling, human-centered stories that demonstrate impact, urgency and responsible stewardship of donor support Proactive Storytelling & Donor-Driven Messaging Develop media narratives that connect global humanitarian crises to U.S. donor values, generosity and action, within established communications and strategy and messaging frameworks Draft and oversee U.S.-focused press materials, including press releases, media advisories, op-eds, talking points and media briefs that support communications objectives Elevate stories of impact, innovation and accountability that strengthen donor confidence and long-term support Media Strategy in Support of Fundraising Develop and execute a U.S. media relations strategy that supports annual fundraising goals, emergency appeals and major donor initiatives Align media outreach with fundraising campaigns, donor moments and development priorities through proactive partnership with Development teams Identify opportunities where media visibility can drive donor awareness, urgency and trust Leadership Visibility & Thought Leadership Position organizational leaders and subject matter experts as trusted spokespeople whose voices reinforce credibility with donors, partners and the public Prepare spokespeople for media engagements by assessing audience, message sensitivity and reputational risk Monitor U.S. news cycles and humanitarian developments that may impact donor sentiment or giving behavior Issues Management & Rapid Response Coordinate real-time media response execution during emergencies, crises or urgent fundraising moments, escalating as appropriate Partner with internal stakeholders to ensure messaging is accurate, ethical and aligned with fundraising and brand standards Measurement & Impact Track and analyze U.S. media coverage with a focus on reach, audience engagement and fundraising relevance Collaborate with Development teams to assess how earned media contributes to donor acquisition, retention and campaign performance and apply insights to refine outreach approaches Other Functions Serve as a liaison to and collaborate with UNHCR’s global and regional communications teams Collaborate with external consultants as appropriate Other duties as assigned QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Bachelor’s degree required Minimum of 7–9 years of progressive experience in U.S. media relations, public relations, or journalism, preferably within a nonprofit, humanitarian, or fundraising-driven organization Strong understanding of the U.S. media landscape and national news cycle Demonstrated ability to develop and execute media strategies that support nonprofit fundraising and donor engagement Proven success pitching and securing earned media coverage across national, regional, and digital outlets Excellent written and verbal communication skills, with the ability to translate complex humanitarian issues for U.S. audiences Experience exercising sound judgment and managing multiple priorities in high-profile or sensitive situations Strong understanding of ethical storytelling and donor-sensitive communications Familiarity with media monitoring tools and journalist databases (e.g., Cision) Proficiency in Microsoft Office and related software applications Understanding of refugee and displacement issues WORK LOCATION Hybrid + New York, NY + May also involve travel to some locations within the company’s region COMPENSATION $105,583-$126,700 APPLICATION DEADLINE Please apply immediately or by January 29,2026. DISABILITY SPECIFICATIONS USA for UNHCR will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. USA for UNHCR is an Equal Opportunity Employer. Refugees and all other protected classes are encouraged to apply. Why Join USA for UNHCR? Joining USA for UNHCR means becoming part of a people-first organization that lives its values every day. We're passionate about creating meaningful change, dynamic in our collaborative approach, and transparent in how we work together to support refugees. By embracing cutting-edge solutions and a data-driven mindset, we stay forward-thinking, ensuring your unique talents fuel innovation and impact. Here, you'll grow alongside a supportive team, develop your skills in a nurturing environment, and see the transformative power of your work - on the lives of refugees and on your own journey. Ready to make a difference while being a part of a team that truly cares about you? We'd love to hear from you! Apply today, and let's create a brighter future together.