US1113 FreshPoint Southern California, Inc.

Lead and manage a customer service team to meet corporate goals, coordinate order entry, and ensure customer satisfaction. | High school diploma, 2 years customer service experience preferred, management skills, good communication, and basic computer proficiency. | Position Purpose: Increase market share by motivating, training, delegating and coaching a staff of Customer Service Representatives to achieve established corporate goals. Responsible for coordinating customer service with other departments. Primary Responsibilities: • Identify customer needs and satisfy them profitably. • Maintain existing customer base through effective customer service skills. • Responsible for overall order entry process – review flow accuracy, ensure cut off times are adhered to, communicate with Sales Management regarding potential issues • Insure follow through with customer requests by customer service. • Hire, hold team accountable, training, write schedules, manage CMP process and conduct 30,60,90 day reviews. • Understand edit procedure, operate the phone system and by cross training with customer service representatives, run necessary reports as needed. Education: • High School Diploma or GED Experience: • Two (2) year experience in a customer service related position preferred or call center experience Skills: • Good communication skills • Proved ability to communicate effectively to satisfy the customers’ needs. • Experience managing individuals, motivating, training and disciplining a staff. • Good computer skills - Working knowledge of MS Office (Word, Excel, Outlook) a plus. • Bilingual English/Spanish a plus • Ability to handle multiple tasks. • Strong organizational skills and ability to handle crisis situations effectively