U.S. Legal Support

Manage client inquiries via phone and email, set up new client accounts, perform status checks, and collaborate with internal departments to meet SLAs. | High school diploma or equivalent required, associate degree preferred, with minimum 3 years customer service experience and strong communication skills. | ABOUT U.S. LEGAL SUPPORT At U.S. Legal Support, we’re committed to delivering best-in-class litigation support services to our clients nationwide. Our people are passionate, dedicated, and driven by the goal of providing exceptional service every day. ---------------------------------------- 📍 Location: Remote, Texas 🕒 Schedule: Monday - Friday 8:30 am - 5:30 pm Position Summary The Client Support Coordinator serves as the primary point of contact for clients, providing assistance via phone and email to ensure timely and accurate resolution of inquiries. This role is the subject matter expert for all services offered by U.S. Legal Support and requires strong customer service, professionalism, and problem-solving skills. ---------------------------------------- ESSENTIAL JOB FUNCTIONS * Investigate and research issues to ensure proper corrective action is taken. * Quickly address client and sales partner inquiries and drive them to resolution. * Set up new client accounts via the company portal. * Direct, coach, and prepare new clients to use portal features effectively. * Complete front-end processing for settled cases. * Perform transcript and video status checks. * Handle client inquiries regarding price quotes for completed jobs. * Collaborate with other departments to resolve issues or fulfill requests swiftly. * Work efficiently while suggesting improvements to workflow processes. * Demonstrate genuine interest and retain knowledge of legal services offered. * Ensure service level agreements (SLAs) are consistently met or exceeded. * Perform other duties as assigned by department leadership. ---------------------------------------- REQUIREMENTS * High school diploma or equivalent required; Associate degree preferred. * 3+ years of experience in customer service or client solutions. * Professional email and phone etiquette. * Industry experience preferred but not required. * Prior administrative or office experience a plus. ---------------------------------------- SKILLS & ATTRIBUTES * Strong attention to detail and active listening skills. * Excellent communication and problem-solving abilities. * Cheerful, professional, and client-focused demeanor. * Dependable and reliable with a strong work ethic. * Flexible and adaptable in a fast-paced environment. Perks & Benefits: We offer a comprehensive benefits package, including: * ✨ Medical, Dental, and Vision Insurance * ✨ Parental Leave * ✨ LifeLock Identity Protection * ✨ Employee Engagement Activities and More!

Design, develop, and maintain .NET-based integrations and provide production support for complex technical issues. | 5+ years professional software development with strong .NET, C#, RESTful API skills and effective client communication. | SENIOR .NET INTEGRATION DEVELOPER DESCRIPTION We are seeking a Senior .NET Integration Developer to design, develop, maintain, and support integrations between internal applications and external systems. This role requires strong hands-on technical skills, production troubleshooting experience, and the ability to independently deliver reliable integration solutions. This person will own third-party integrations end to end: building and supporting them, working with clients and partners on setup and issues, and helping migrate existing scheduled integration jobs to a more stable job-processing platform. The ideal candidate will have strong experience with .NET, C#, REST APIs, SQL, and third-party integrations, along with the ability to work with internal and external teams to troubleshoot and resolve complex integration issues. 📍 Location: Houston, TX  Candidates must be able to come in to the office for meetings as needed - Must live in the Houston area 📅 Schedule: Monday–Friday 8:00-5:00 - CST KEY RESPONSIBILITIES INTEGRATION DEVELOPMENT * · Design, develop, and maintain .NET-based integrations and RESTful APIs. * · Develop and support integrations between internal applications, services, databases, and external systems. * · Work with external APIs, webhooks, SFTP, web services, file-based integrations, and other integration mechanisms. * · Implement data transformation, validation, error handling, retry mechanisms, and logging. * · Configure and maintain firm- or partner-specific mappings, credentials, and integration settings. JOB PLATFORM & MIGRATION * · Support existing scheduled integration jobs currently running across mixed platforms. * · Help migrate those jobs to a more reliable job-processing platform (such as Hangfire), including scheduling, retries, monitoring, and failure alerting. * · Improve reliability by reducing silent failures, duplicate runs, and hard-to-support job wrappers. * · Maintain and improve automated notifications related to job success, failure, and operational status. PRODUCTION SUPPORT * · Troubleshoot and resolve complex production and integration issues. * · Perform root cause analysis and implement permanent fixes. * · Analyze application logs, API responses, database records, and integration workflows to identify issues. * · Work with infrastructure teams, vendors, and external partners to resolve issues spanning multiple systems. CLIENT & PARTNER COMMUNICATION * · Participate in client meetings to understand integration requirements, troubleshoot issues, and communicate technical solutions. * · Communicate directly with clients and external partners regarding integration setup, API requirements, testing, issues, and deployment activities. * · Lead technical onboarding for new integrations, including gathering requirements, coordinating testing, and supporting go-live. * · Prepare clear and professional email communications for technical and non-technical audiences. * · Coordinate with clients and internal teams to track integration issues, dependencies, and action items. * · Translate technical details into clear business-friendly explanations when working with clients. TECHNICAL DEVELOPMENT * · Participate in technical design and architecture discussions. * · Perform code reviews and follow established coding and security standards. * · Contribute to CI/CD pipelines and deployment processes. * · Create and maintain technical and operational documentation. CORE COMPETENCIES * · Strong written and verbal communication skills * · Ability to communicate effectively with both technical and non-technical audiences * · Professional and confident communication with clients and external partners * · Strong hands-on development and integration skills * · Advanced troubleshooting and analytical abilities * · Strong understanding of API design and integration patterns * · Ability to independently solve complex technical problems * · Strong focus on code quality, reliability, security, and maintainability POSITION REQUIREMENTS * · 5+ years of professional software development experience, with significant experience developing applications and integrations * · Strong hands-on experience with .NET / .NET Core, C#, and RESTful APIs * · Experience developing and supporting internal and external integrations * · Experience working with third-party/external APIs and authentication mechanisms * · Strong understanding of HTTP, JSON, XML, and common integration patterns * · Experience with MS SQL Server, MySQL/MariaDB, or equivalent relational databases * · Proficiency with Git and source code repository practices * · Experience with Azure DevOps and CI/CD pipelines * · Experience troubleshooting production applications and performing root cause analysis * · Demonstrated experience working directly with clients, external partners, or business stakeholders on technical projects or integrations * · Strong written communication skills, with the ability to clearly document and communicate technical issues, requirements, solutions, and project status * · Bachelor's degree in Computer Science or related field, or equivalent professional experience PREFERRED / NICE-TO-HAVE SKILLS * · Experience with Hangfire or similar background-job / scheduling platforms * · Experience migrating scheduled jobs, console apps, or legacy batch processes to a modern job platform * · Experience with Salesforce or other enterprise / case-management platforms * · Experience with document management or document-based integrations * · Experience with SFTP and file-based integrations * · Experience with AWS services such as S3, EFS, SES, SNS, Lambda, or EC2 * · Experience modernizing or migrating legacy applications to modern .NET * · Experience working with legacy Java applications * · Working knowledge of Linux environments * · Experience with automated testing and application monitoring * · Experience using AI-assisted coding tools such as GitHub Copilot, Cursor, or similar tools.