UpToDate, Inc.

Manage end-to-end lifecycle of technical transformation projects including CRM and Salesforce implementations. | 7+ years project management experience with CRM and Salesforce expertise, Agile familiarity, and strong leadership skills. | LOCATION: Hybrid – 8 days a month in the office. (See locations on the posting). OVERVIEW Wolters Kluwer Health Business Transformation team is searching for a strong Technical Project & Program Manager to play an important role in our transition to a new consolidated suite of business systems across the segments. The Technical Project & Program Manager will be responsible for managing all aspects of diverse, medium to moderately complex CRM, Salesforce CPQ, middleware, custom integrations, data migration and business transformation projects, including project planning, execution, timing, functionality, quality and cost. The person in this position will also play an active role as an internal change agent ensuring adoption of new processes and systems throughout the organization. This senior Technical Project & Program Manager must have strong technical and organizational skills and be an informed team leader that makes timely decisions within a high energy, fast-paced environment. This is a tremendous opportunity for someone with a passion for improving business results by transforming the business systems and processes of a leading healthcare information technology company. RESPONSIBILITIES Manage the end-end project lifecycle for our strategic CRM, Salesforce and other projects Create project plans, identify constraints and dependencies Proactively manage project risks and mitigation Control scope and evaluate business priorities to efficiently balance resources and projects Define goals, measure progress, manage cross functional team dependencies and timelines Facilitate requirements gathering and fit gap sessions Maintain project documentation in MS Project, Confluence, OneDrive, SharePoint and Teams Participate in a cross functional Steering Committees and facilitate trade-off/prioritization discussions as well as discuss risks and mitigation strategies Lead cross functional teams, hold regular project reviews, and drive progress towards milestones and deliverables, including with vendors and internal/external implementation partners Collaborate and work cross-functionally with various areas of the organization to identify resource, budget and time constraints, provide direction on finding solutions to issues Ensure that key stakeholder objectives are achieved throughout the transformation (including status updates, reporting, schedule tracking, and cost tracking) Produce clear and concise executive reports and have confidence to present to an executive-level audience on project status and progress including financial recognition Manage dependencies between multiple projects and multiple business unit needs Successfully lead the delivery of projects utilizing direct and non-direct reports Be an informed project leader that makes and drives timely decisions within a high energy fast-paced environment QUALIFICATIONS Education: Bachelor’s or Master’s degree in Business or an equivalent field, or MBA or equivalent understanding of business process and financial concepts Experience: 7+ years of project management experience 5+ year experience as a project manager on complex transformational technical projects Prior experience directly managing CRM, Salesforce, CPQ and related implementations in an Enterprise environment Expert knowledge in all lead to order operations Able to converse in technical language and possess knowledge of Salesforce, CRMs and other systems, systems integration, data and application development Experience in the identification, assessment, and management of risks; able to manage the risks, not just the risk log. Experience with work estimation on technical projects Familiarity with Agile and SDLC Excellent interpersonal and communications skills with a demonstrated ability to interact with high level non-technical stakeholders as well as technical development teams in a global environment Experience working with cross functional teams comprised of internal resources, shared enterprise resources and 3rd party vendors / implementation partners Proven ability to influence cross-functional teams without formal authority Comfortable in developing effective relationships with cross functional stakeholders, senior leadership, and scrum teams across the organization Conflict management skills including the ability to work with and resolve conflicting needs and requirements Ability to analyze data, properly articulate and take proactive action on risks and dependencies Ability to comprehend and communicate technical concepts Possess a sense of accountability and pride for delivering on time and on budget with expected quality Strong organization skills, ability to prioritize in the face of multiple project demands and focus on critical details Strong interpersonal leadership skills and ability to commit, influence, motivate and successfully manage teams while working in a matrix / dotted line management structure, teams are not direct reports Ability to learn new concepts/hardware/technologies quickly Excellent meeting management, presentation, and facilitation skills Self-motivated, able to stay on track, pursue solutions without supervision, and willing to do what it takes to get the job done Experience with Change Management methodologies desired Experience with multinational corporate structures is a strong plus PMI and/or Lean/Agile certification(s) are required #Li-Hybrid Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $128,900.00 - $226,050.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.

Lead product roadmap and manage lifecycle for patient engagement solutions integrating AI and healthcare technology. | 4+ years product management experience in healthcare technology or related fields, strong data and communication skills, and a relevant degree. | Senior Technical Product Manager, UpToDate Patient Solutions At Wolters Kluwer Health, the UpToDate suite helps millions of clinicians and patients make better decisions every day. In this Senior Technical Product Manager role, you will deliver patient engagement and outreach solutions that leverage UpToDate’s evidence-based content, trusted brand, and expanding AI capabilities. Our ideal candidate brings a consumer mindset to healthcare by designing for improving health outcomes – not just functionality. This role drives success for a subset of Patient products by defining horizon-based roadmaps, integrating responsible AI capabilities, and adding value in product enhancements that promote adoption, clinical impact, and revenue. As an individual contributor within the Patient product team, you will partner closely with cross-functional stakeholders to validate problems, design solutions, manage lifecycle, and deliver secure, compliant, and scalable products. Given that these solutions often reach patients through their providers’ technology, you will support diverse forms of delivery (e.g., EMR integrations, API, MCP). In addition, as a lead for a digital outreach product, you will build and test patient-facing campaigns that use AI voice technology and multimodal communications. RESPONSIBILITIES: Product roadmap Lead product roadmap for a cohort of Patient products and tools, aligning with customer value, regulatory constraints, and platform and division-level strategy. Identify and deliver AI-enabled capabilities that are anchored to client outcomes (e.g., content acceleration, conversational experiences, workflow automation). Track regulatory, market, and technology trends impacting Patient solutions, proactively assessing product impact and informing roadmap adjustments. Delivery & execution Own the end-to-end product lifecycle—from opportunity sizing and estimation, to release planning, acceptance, and post-launch iteration. Gather, validate, and translate requirements into clear guidance for product development teams to support timely deployment and adoption. Embed security and compliance into product design and operations (e.g., HIPAA/PHI handling, accessibility, messaging compliance for outreach). Outreach & population health campaigns Build and test AI-assisted voice and digital outreach campaigns that meet client specifications and compliance requirements. Partner with Customer Success to support successful campaign execution and reporting. Gather client feedback to inform use cases and value drivers. Go-to-market & customer success Partner with Product Marketing, Implementation, and Customer Success to plan launches—from early adopter to general availability—ensuring product readiness. Contribute to product launches and releases by developing documentation, demos, FAQs. For early adopters, deliver client-facing presentations, support onboarding, and gather feedback to inform post-MVP roadmap and product scaling. Leadership & collaboration Act as a product evangelist for UpToDate Patient tools, internally and externally, to drive adoption and value realization. Provide peer leadership and mentoring; elevate product management practices. QUALIFICATIONS: 4+ years of product management experience, ideally in healthcare technology, data platforms, or analytics. Strong understanding of data modeling, data integration, and analytics tools. Proven ability to translate technical concepts into business value. Experience with patient engagement solutions, voice and conversational design, accessibility, and/or AI-enabled healthcare solutions is a plus. Excellent communication, collaboration, and stakeholder management skills. Bachelor’s degree in a technical or healthcare-related field; advanced degree preferred. Travel Requirements <10% travel. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $94,200.00 - $164,450.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.

Provide technical customer support via phone and email, troubleshoot issues, document in CRM, and escalate as needed. | 2+ years in B2B technical service, strong communication, troubleshooting skills, CRM and Microsoft Office experience. | LOCATION: Hybrid - 8 days a month in the office:- Indianapolis IN or Hagerstown MD OVERVIEW You will enhance the customer experience by addressing technical issues and providing support. Your role will involve a mix of operational and administrative tasks, ensuring customers receive prompt and accurate solutions to their concerns. You will report to the Manager, Customer Service Operations. The shift will be 12:00pm ET – 9pm ET. Training for the first six weeks will be 8:00am ET – 5:00pm. RESPONSIBILITIES Receive, evaluate, and answer customer problems and issues in a timely manner following established customer service procedures via phone and email Maintain or exceed quality performance metrics, including call monitoring scores Communicate and explain information and data to customers and other team members Utilize critical thinking Software testing to identify bugs and potential fixes Assume remote control over customers’ computers when necessary to resolve problems Escalate issues for resolution when warranted Works non-standard hours when necessary Performs other duties as requested by Manager This position does not involve programming or systems administration QUALIFICATIONS Education: 2+ years’ experience in a B2B technical service role or equivalent education Experience: Knowledge of technical customer service processes Excellent verbal and written communication skills Troubleshooting and solving technical issues (connectivity, hardware, and software) Working with professionals via phone and email Building rapport with co-workers and customers Gathering and analyzing customer data and user requirements. Integrating information from multiple sources quickly and accurately. Demonstrated ability to prioritize and manage multiple projects. Working in a fast paced, dynamic, and changing environment. Experience documenting information in a CRM system. Experience using an order fulfillment system. Experience with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook TRAVEL: > 5% for occasional team meetings #LI-Hbrid Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $45,100 - $61,700 If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time. Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers. We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Careers Privacy and Cookies Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.