UpToDate, Inc.

Generate qualified sales opportunities through prospecting, outreach, and collaboration with sales and marketing teams to meet lead and meeting quotas. | Requires 1+ years sales or sales development experience, preferably in healthcare or IT, with skills in prospecting, CRM usage, and ability to present to decision makers, plus a bachelor's degree or equivalent experience. | Clinical Effectiveness (CE) Sales and Business Development Rep. will work closely with the Sales & Marketing Teams to identify target prospects and customers through Salesforce and other marketing automation efforts. The Sales Development Representative will serve as the front-line in prospect outreach with the goal of generating qualified opportunities to pursue. The candidate must be analytical, metrics driven, and able to identify business challenges and opportunities. Essential Duties and responsibilities Work closely with Sales Manager to develop and define a strategic target list of key prospects across segments Develop creative tactics and strategies to reach target prospects; schedule qualified discovery calls with said target prospects; generate qualified meetings Work on new logo and net new sales opportunities Work and develop opportunities with named corporate accounts Build strategies for exploring potential subscription opportunities for Commercial Sales Record and track all activity in Salesforce, and other required tools as identified, to provide background and next steps for the Marketing and Sales Manager to ensure alignment of teams as well as effective follow up with prospects Create strategic emails to target prospect and corporate accounts Conduct on-going research to identify new leads, obtain contact information Working closely with Sales Manager and Business Development Reps. to accelerate and enhance the sales cycle Consistently meet or exceed qualified lead/meeting quotas Performs other duties as assigned by supervisor. Other Duties Performs other duties as assigned by supervisor Job Qualifications Education: Bachelor's Degree in business or related field; OR, if no degree, 5 years sales experience preferably in Healthcare or IT related industry Experience: Position requires 1 years of sales or sales development experience Preferred 3 plus years B2B sales development experience within information services, including: • Prospecting to healthcare professionals and IT professionals • Prospecting a complex product/service requiring in-depth knowledge of the client's business and the products functionality • Developing accurate sales lead forecasts • Demonstrated ability to learn a complex product line quickly through self-initiative and discipline Other Knowledge, Skills, Abilities or Certifications: (First list requirements, followed by preferences.) Required: Developing and qualifying prospect lists Making in-person presentations and web conference presentations to prospective clients to explain the business' products and services and their alignment with the client's needs Track record of success in building relationships and presenting to high level decision makers in securing qualified leads Consistent achievement of sales development/lead quotas Preferred: Experience with a CRM tool (e.g. NetSuite or Salesforce) Experience with Contact tools (e.g. ZoomInfo) Travel requirements Position requires Valid US driver’s license and ability to manage overnight travel up to 10% in territory or for training purposes Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $121,350 - $170,050 If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time. Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers. We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Careers Privacy and Cookies Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.

Provide technical customer support via phone and email, troubleshoot issues, document in CRM, and escalate as needed. | 2+ years in B2B technical service, strong communication, troubleshooting skills, CRM and Microsoft Office experience. | LOCATION: Hybrid - 8 days a month in the office:- Indianapolis IN or Hagerstown MD OVERVIEW You will enhance the customer experience by addressing technical issues and providing support. Your role will involve a mix of operational and administrative tasks, ensuring customers receive prompt and accurate solutions to their concerns. You will report to the Manager, Customer Service Operations. The shift will be 12:00pm ET – 9pm ET. Training for the first six weeks will be 8:00am ET – 5:00pm. RESPONSIBILITIES Receive, evaluate, and answer customer problems and issues in a timely manner following established customer service procedures via phone and email Maintain or exceed quality performance metrics, including call monitoring scores Communicate and explain information and data to customers and other team members Utilize critical thinking Software testing to identify bugs and potential fixes Assume remote control over customers’ computers when necessary to resolve problems Escalate issues for resolution when warranted Works non-standard hours when necessary Performs other duties as requested by Manager This position does not involve programming or systems administration QUALIFICATIONS Education: 2+ years’ experience in a B2B technical service role or equivalent education Experience: Knowledge of technical customer service processes Excellent verbal and written communication skills Troubleshooting and solving technical issues (connectivity, hardware, and software) Working with professionals via phone and email Building rapport with co-workers and customers Gathering and analyzing customer data and user requirements. Integrating information from multiple sources quickly and accurately. Demonstrated ability to prioritize and manage multiple projects. Working in a fast paced, dynamic, and changing environment. Experience documenting information in a CRM system. Experience using an order fulfillment system. Experience with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook TRAVEL: > 5% for occasional team meetings #LI-Hbrid Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $45,100 - $61,700 If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time. Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers. We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Careers Privacy and Cookies Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.