Upside

Own and develop consumer business reporting, dashboards, and insights to support decision-making and growth. | 2+ years in business intelligence or analytics supporting consumer or growth teams, strong SQL and dashboard skills, cross-functional collaboration experience. | Meet Upside: We created Upside to transform brick-and-mortar commerce. Our technology uses the sophistication of online retail—profit measurement, attribution, and incrementality—to provide users with more value on their everyday purchases and brick-and-mortar businesses with new, profitable customers. We’ve helped millions of users earn 2 to 3 times more cashback than any other product, and hundreds of thousands of brick-and-mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our retailer partners, the consumers they serve, and important sustainability initiatives. The Impact You’ll Make We’re hiring an Analyst, Consumer Intelligence to empower business intelligence for the Consumer organization—owning reporting, dashboards, and the insights that help leadership understand and improve the health of our consumer business. You’ll quarterback reporting and insights for Upside’s consumer business, and work cross-functionally with Finance, Marketing, RGTM, and Product to standardize KPIs, operationalize a single source of truth, and turn data into clear, actionable narratives that drive decisions and outcomes. You’ll bring strong SQL and dashboarding skills and be an exceptional data storyteller, with a focus on driving scaled and profitable growth of Upside’s consumer business. What You’ll Do Own end-to-end Consumer reporting, delivering reliable weekly/monthly/quarterly business reviews and “mission control” dashboards that provide a fast, cohesive read on performance. Build, maintain, and evolve dashboards in our BI stack; write scalable SQL and apply data modeling best practices to ensure performant, trustworthy self-service. Develop automated reporting and alerting to improve clarity and speed of decision-making; contribute to data quality checks and documentation for metric definitions. Lead ad hoc deep-dives on business questions; transform analysis into crisp, executive-ready storytelling with a point of view and next steps. Collaborate with Analytics Engineering and Data partners to improve upstream data assets; advocate for reliable pipelines and well-documented semantic layers. Partner with Finance to drive profitable, scalable growth—align on national and DMA level pacing, forecasting, ROI/IRR read; translating insights into clear recommendations that influence prioritization and tradeoffs. Partner with RGTM and Consumer teams to track funnel and lifecycle outcomes and quantify consumer impact on merchant performance Define and standardize Consumer KPIs and metric definitions; align with Finance and Product on a single source of truth for core metrics and drivers. Competencies You’ll Need 2+ years of experience in business intelligence, analytics, or a similar role supporting consumer or growth-oriented teams. Strong SQL proficiency and dashboarding skills; proven experience building executive-ready dashboards and reports that drive action. Excellent data storytelling and communication—able to simplify complex analyses, tailor for different audiences, and influence decisions. Experience partnering cross-functionally with Marketing, Finance, and Product to define requirements and deliver scalable BI. Experience developing data models and partnering with analytics engineers to publish those data models into production Pragmatic, quality-focused approach to metric definitions, data validation, and governance in a fast-paced, high-ambiguity environment. Tools We Use SQL (Snowflake) Visualization and Notebooking (Hex and Looker) Data building and orchestration (DBT and Dagster) MarTech tools (AppsFlyer, Iterable, Segment) Location This hybrid role is based in our NYC office. In-office attendance is required on Monday, Tuesday, and Thursday, and may increase based on project needs and changes to Upside’s in-office policy over time. Compensation The U.S. base salary range for this full-time position is $120,000 - $140,000 + equity + benefits. The final starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Benefits: Medical, dental, and vision coverage starting on Day 1 Equity (ISOs) 401(k) program Family planning programs + paid parental leave Physical fitness and wellness memberships Emotional and mental health support programs Unlimited PTO + 10 paid federal holidays + our annual, week-long Winter Break Flexible work environment Lunch reimbursement for in-office employees Employee Resource Groups Learning and Development stipend Transparent culture Amazing mission! Diversity and Inclusion: Diversity drives innovation, and our differences make us stronger. We‘re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here! If there's anything we can do to support a disability or special need during your application or interview process, please email accommodations@upside.com. This email is for accessibility accommodations only, it should not be used to submit job applications. Notice To Recruiters And Placement Agencies: This is an in-house search with a dedicated recruiter. Please do not submit resumes to any person or email address at Upside. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners.

Own end-to-end consumer reporting, build dashboards, develop automated reports, lead deep-dives, and collaborate with cross-functional teams to drive business insights. | 2+ years in BI or analytics supporting growth teams, strong SQL and dashboard skills, experience with data modeling, and cross-functional collaboration. | Meet Upside: We created Upside to transform brick-and-mortar commerce. Our technology uses the sophistication of online retail—profit measurement, attribution, and incrementality—to provide users with more value on their everyday purchases and brick-and-mortar businesses with new, profitable customers. We’ve helped millions of users earn 2 to 3 times more cashback than any other product, and hundreds of thousands of brick-and-mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our retailer partners, the consumers they serve, and important sustainability initiatives. The Impact You’ll Make We’re hiring an Analyst, Consumer Intelligence to empower business intelligence for the Consumer organization—owning reporting, dashboards, and the insights that help leadership understand and improve the health of our consumer business. You’ll quarterback reporting and insights for Upside’s consumer business, and work cross-functionally with Finance, Marketing, RGTM, and Product to standardize KPIs, operationalize a single source of truth, and turn data into clear, actionable narratives that drive decisions and outcomes. You’ll bring strong SQL and dashboarding skills and be an exceptional data storyteller, with a focus on driving scaled and profitable growth of Upside’s consumer business. What You’ll Do • Own end-to-end Consumer reporting, delivering reliable weekly/monthly/quarterly business reviews and “mission control” dashboards that provide a fast, cohesive read on performance. • Build, maintain, and evolve dashboards in our BI stack; write scalable SQL and apply data modeling best practices to ensure performant, trustworthy self-service. • Develop automated reporting and alerting to improve clarity and speed of decision-making; contribute to data quality checks and documentation for metric definitions. • Lead ad hoc deep-dives on business questions; transform analysis into crisp, executive-ready storytelling with a point of view and next steps. • Collaborate with Analytics Engineering and Data partners to improve upstream data assets; advocate for reliable pipelines and well-documented semantic layers. • Partner with Finance to drive profitable, scalable growth—align on national and DMA level pacing, forecasting, ROI/IRR read; translating insights into clear recommendations that influence prioritization and tradeoffs. • Partner with RGTM and Consumer teams to track funnel and lifecycle outcomes and quantify consumer impact on merchant performance. • Define and standardize Consumer KPIs and metric definitions; align with Finance and Product on a single source of truth for core metrics and drivers. Competencies You’ll Need • 2+ years of experience in business intelligence, analytics, or a similar role supporting consumer or growth-oriented teams. • Strong SQL proficiency and dashboarding skills; proven experience building executive-ready dashboards and reports that drive action. • Excellent data storytelling and communication—able to simplify complex analyses, tailor for different audiences, and influence decisions. • Experience partnering cross-functionally with Marketing, Finance, and Product to define requirements and deliver scalable BI. • Experience developing data models and partnering with analytics engineers to publish those data models into production. • Pragmatic, quality-focused approach to metric definitions, data validation, and governance in a fast-paced, high-ambiguity environment. Tools We Use • SQL (Snowflake) • Visualization and Notebooking (Hex and Looker) • Data building and orchestration (DBT and Dagster) • MarTech tools (AppsFlyer, Iterable, Segment) Location This hybrid role is based in our NYC office. In-office attendance is required on Monday, Tuesday, and Thursday, and may increase based on project needs and changes to Upside’s in-office policy over time. Compensation The U.S. base salary range for this full-time position is $120,000 - $140,000 + equity + benefits. The final starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Benefits: • Medical, dental, and vision coverage starting on Day 1 • Equity (ISOs) • 401(k) program • Family planning programs + paid parental leave • Physical fitness and wellness memberships • Emotional and mental health support programs • Unlimited PTO + 10 paid federal holidays + our annual, week-long Winter Break • Flexible work environment • Lunch reimbursement for in-office employees • Employee Resource Groups • Learning and Development stipend • Transparent culture • Amazing mission! Diversity and Inclusion: Diversity drives innovation, and our differences make us stronger. We‘re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here! If there's anything we can do to support a disability or special need during your application or interview process, please email accommodations@upside.com. This email is for accessibility accommodations only, it should not be used to submit job applications. Notice To Recruiters And Placement Agencies: This is an in-house search with a dedicated recruiter. Please do not submit resumes to any person or email address at Upside. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners.

Engineers at Upside are expected to gather context and take calculated risks to drive high-quality software and user experiences. They will collaborate with cross-functional teams and document their work to ensure clarity and quality. | Candidates should have a curiosity for improving systems and a passion for building resilient partner-facing systems. Foundational debugging skills and a desire to apply generative AI across the software development lifecycle are also important. | Meet Upside: We created Upside to transform brick-and-mortar commerce. Our technology uses the sophistication of online retail—profit measurement, attribution, and incrementality—to provide users with more value on their everyday purchases and brick-and-mortar businesses with new, profitable customers. We’ve helped millions of users earn 2 to 3 times more cashback than any other product, and hundreds of thousands of brick-and-mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our retailer partners, the consumers they serve, and important sustainability initiatives. About the role: At Upside, engineers are expected to gather the right context from those around them and take thoughtful, calculated risks. By doing so, we help our teams move quickly and make informed decisions that lead to high quality software and delightful user experiences. We're looking for engineers who are curious about the “why” behind what we build, and strive to understand the bigger picture so they can make better technical choices. We value individuals who seek out opportunities to improve our systems and deliver real business impact through their work. We embrace change and foster open conversations to help ideas evolve and grow. Here are some ways we have seen engineers drive impact at Upside: Help cultivate a collaborative and safe environment. You can speak up to name problems, which will invite conversations that will then drive solutions. Learn and innovate on the ways we can improve our system. You are able to hone in on gaps in quality, security, performance, and speed of execution and generate buy-in to raise those bars. Partner deeply with cross functional teams. Whether it’s aligning with marketing on experimentation, enabling better personalization with data science, or integrating feedback from designers, you are proactive in surfacing insights and turning them into technical action. Drive quality through documentation. You record your decisions, communicate tradeoffs, and ensure others can build upon your work. Set clear expectations on delivery. We all understand that plans change. You focus on setting an accurate and achievable goal from the start, and then keeping close alignment with key partners when milestones shift. Why You Should Apply: Engineers come in many different shapes and sizes. I thought it would be helpful to highlight what I’m looking for on my team. This role is a good fit for you if: You enjoy working at the intersection of engineering and enablement. You’ll be the bridge between our external partners and Upside’s internal systems, helping to ensure integrations are smooth, scalable, and reliable. You thrive on variety. Some days you’ll be deep in code optimizing partner-facing APIs, and other days you’ll be troubleshooting an integration or shaping reusable tooling to accelerate partner onboarding. You value collaboration. You’ll work closely with internal product and platform teams, as well as directly with external technical stakeholders, to solve real business problems with clean, pragmatic engineering. You care about quality and clarity. Whether it’s writing resilient Python services, improving observability, or documenting integration flows, you take pride in building solutions that others can easily extend and rely on. You care about ownership: You enjoy owning technical relationships through different stages in the partner lifecycle: Vetting, Launching, Growing, and Maintaining. Engineering Culture: We want our engineers to have the time and support to grow in their craft and contribute meaningfully to impactful technical decisions. Engineers are encouraged to focus deeply on their work, collaborate effectively with team members, and continuously develop their skills. Teams are thoughtfully staffed to create a dynamic and diverse environment that enhances learning and innovation. Technology Stack: We don’t require them all, but love those that have experience in or are interested in learning: Python (primary), Java (partner APIs and internal services). Other areas of our engineering stack include AWS (API Gateway, Lambda, DynamoDB, EventBridge, CloudWatch), Snowflake, DBT, logging/metrics tooling, and GitHub Actions. We also leverage numerous AI tools, including OpenAI, AWS Bedrock, and GitHub Copilot. Ideal qualifications: Innate curiosity for improving quality, scalability, and observability Passionate about building resilient partner-facing systems that drive measurable business value Analytical mindset with a knack for experimenting, learning, iterating, and growing Foundational debugging skills to investigate data, build hypotheses, and make meaningful improvements A desire to apply generative AI across the SDLC (from ideation and design to coding, testing, and release) to boost velocity and quality Location: This hybrid role is based in our Austin, Chicago, DC, or NYC office. In-office attendance is required on Monday, Tuesday, and Thursday and may increase based on project-based needs and changes to Upside’s in-office policy over time. Compensation: The US base salary range for this full-time position is $120,000 - $145,000 + equity + benefits. The final starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific salary range during the hiring process. Benefits: Medical, dental, and vision coverage starting on Day 1 Equity (ISOs) 401(k) program Family planning programs + paid parental leave Physical fitness and wellness memberships Emotional and mental health support programs Unlimited PTO + 10 paid federal holidays + our annual, week-long Winter Break Flexible work environment Lunch reimbursement for in-office employees Employee Resource Groups Learning and Development stipend Transparent culture Amazing mission! Diversity and Inclusion: Diversity drives innovation, and our differences make us stronger. We‘re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here! If there's anything we can do to support a disability or special need during your application or interview process, please email accommodations@upside.com. This email is for accessibility accommodations only, it should not be used to submit job applications. Notice To Recruiters And Placement Agencies: This is an in-house search with a dedicated recruiter. Please do not submit resumes to any person or email address at Upside. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners.

Engineers at Upside are expected to gather context and take calculated risks to drive high-quality software and user experiences. They will partner with cross-functional teams and drive quality through documentation and clear expectations on delivery. | Candidates should have a curiosity for improving quality and a passion for building user experiences that drive business value. Foundational debugging skills and a desire to apply generative AI across the software development lifecycle are also important. | Meet Upside: We created Upside to transform brick-and-mortar commerce. Our technology uses the sophistication of online retail—profit measurement, attribution, and incrementality—to provide users with more value on their everyday purchases and brick-and-mortar businesses with new, profitable customers. We’ve helped millions of users earn 2 to 3 times more cashback than any other product, and hundreds of thousands of brick-and-mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our retailer partners, the consumers they serve, and important sustainability initiatives. About the role: At Upside, engineers are expected to gather the right context from those around them and take thoughtful, calculated risks. By doing so, we help our teams move quickly and make informed decisions that lead to high quality software and delightful user experiences. We're looking for engineers who are curious about the “why” behind what we build, and strive to understand the bigger picture so they can make better technical choices. We value individuals who seek out opportunities to improve our systems and deliver real business impact through their work. We embrace change and foster open conversations to help ideas evolve and grow. Here are some ways we have seen engineers drive impact at Upside: Help cultivate a collaborative and safe environment. You can speak up to name problems, which will invite conversations that will then drive solutions. Learn and innovate on the ways we can improve our system. You are able to hone in on gaps in quality, security, performance, and speed of execution and generate buy-in to raise those bars. Partner deeply with cross functional teams. Whether it’s aligning with marketing on experimentation, enabling better personalization with data science, or integrating feedback from designers, you are proactive in surfacing insights and turning them into technical action. Drive quality through documentation. You record your decisions, communicate tradeoffs, and ensure others can build upon your work. Set clear expectations on delivery. We all understand that plans change. You focus on setting an accurate and achievable goal from the start, and then keeping close alignment with key partners when milestones shift. Why You Should Apply: Engineers come in many different shapes and sizes. I thought it would be helpful to highlight what I’m looking for on my team. This role is a good fit for you if: You aren’t afraid to challenge the status quo when it makes the team and business better. You learn from those around you while utilizing data to advocate for informed change. You thrive at the intersection of systems and storytelling. Whether exploring the root cause of a bug or building a feature set, you bring empathy and desire to improve the experience for both internal team members and end users—and build solutions that empower others to experiment, iterate, and act confidently. You care about building resilient systems that scale. You bring a mindset of continuous improvement, and know when to invest in observability or automation to reduce toil and improve outcomes for the team and end users. You believe that pulling quality upstream starts with engineering. You champion best practices, encourage early testing and validation, and work closely with peers to build a culture of quality from the ground up. Engineering Culture: We want our engineers to have the time and support to grow in their craft and contribute meaningfully to impactful technical decisions. Engineers are encouraged to focus deeply on their work, collaborate effectively with team members, and continuously develop their skills. Teams are thoughtfully staffed to create a dynamic and diverse environment that enhances learning and innovation. Technology Stack: We don’t require them all, but love those that have experience in or are interested in learning: Kotlin Multiplatform, Compose Multiplatform, Swift, and Python. Other areas of our engineering stack include Java, AWS (Cognito, API Gateway, Lambda, DynamoDB, Cloudwatch, EventBridge), Snowflake, DBT, React, Java services, and Github Actions. We also leverage numerous AI tools, including OpenAI, AWS Bedrock, and Github Copilot. Ideal qualifications: Innate curiosity for improving quality and observability Passionate about building buttery smooth user experiences that drive measurable business value Analytical mindset with a knack for experimenting, learning, iterating, and growing Foundational debugging skills to see user data, build hypotheses of what that data means, and make meaningful improvements A desire to apply generative AI across the SDLC (from ideation and design to coding, testing, and release) to boost velocity and quality Location: This hybrid role is based in our Austin, Chicago, DC, or NYC office. In-office attendance is required on Monday, Tuesday, and Thursday and may increase based on project-based needs and changes to Upside’s in-office policy over time. Compensation: The US base salary range for this full-time position is $120,000 - $145,000 + equity + benefits. The final starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific salary range during the hiring process. Benefits: Medical, dental, and vision coverage starting on Day 1 Equity (ISOs) 401(k) program Family planning programs + paid parental leave Physical fitness and wellness memberships Emotional and mental health support programs Unlimited PTO + 10 paid federal holidays + our annual, week-long Winter Break Flexible work environment Lunch reimbursement for in-office employees Employee Resource Groups Learning and Development stipend Transparent culture Amazing mission! Diversity and Inclusion: Diversity drives innovation, and our differences make us stronger. We‘re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here! If there's anything we can do to support a disability or special need during your application or interview process, please email accommodations@upside.com. This email is for accessibility accommodations only, it should not be used to submit job applications. Notice To Recruiters And Placement Agencies: This is an in-house search with a dedicated recruiter. Please do not submit resumes to any person or email address at Upside. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners.

Lead strategic account plans to retain and grow partnerships with major fuel and c-store brands, coordinate internal teams, and deliver client value through reporting and service. | 7+ years client-facing experience including 4+ years in technology or retail fuels, strong public speaking, project management, analytical skills, and ability to travel up to 20%. | Meet Upside: We created Upside to transform brick-and-mortar commerce. Our technology uses the sophistication of online retail—profit measurement, attribution, and incrementality—to provide users with more value on their everyday purchases and brick-and-mortar businesses with new, profitable customers. We’ve helped millions of users earn 2 to 3 times more cashback than any other product, and hundreds of thousands of brick-and-mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our retailer partners, the consumers they serve, and important sustainability initiatives. The Impact You'll Make: We're looking for a motivated Strategic Account Manager to join our growing team. In this role, you will lead the development of strategic account plans that serve to retain and grow our partnership with some of the fuel and c-store industry's biggest brands. You will develop detailed knowledge of the product, coordinate with internal partners, strengthen client relationships through informative reporting and outstanding service, and ensure clients are always receiving excess value from the Upside platform. As a Senior Account Manager you will collaborate with multiple teams including analytics, product, marketing, and operations to represent the voice of the customer and to help achieve business growth. This role reports to our Manager, Account Management. Work with our clients through onboarding to long-term account management, cultivating trust and belief throughout their partnership with Upside Improve retention of accounts through platform education, using customized decks and data in a relevant way to ensure client understanding and participation Proactively predict and address concerns before they advance to churn risk Grow relationships, including supervising and leading account-health metrics (CSAT, Retention, and Growth) Identify and close expansion opportunities, including adding more sites, c-store launches, and conversions to long-term agreements Lead monthly account reviews with merchant partners, interpreting raw account data to build performance reports, case studies, and white papers Proactively maintain account health at multiple levels across client businesses, including senior executives of Fortune 500 companies Collaborate effectively with internal Upside teams, including analytics, product, marketing, and operations, to ensure a consistent, positive experience for our customers Competencies You Have: 7+years of client-facing experience including 4+ years of enterprise experience in technology or retail fuels; Bachelor's degree required Strong public-speaking skills, and the ability to speak to both formal and casual audiences Proven experience exceeding goals Project-management abilities, including timeline management, client communication, and report interpretation Creative demeanor, with a capability to work successfully with both internal and external clients. Strong analytical skills that will translate analysis into relatable and compelling talking points and stories Experience operating sales technology tools (e.g. Salesforce, Outreach, Gong) Ability to travel up to 20% Location: This role offers location flexibility, however, if you’re based in the Washington, D.C., Austin, Chicago, or NYC metropolitan regions, in-office attendance is required on a hybrid basis. Compensation: The U.S. base salary range for this full-time position is $159,000 - $175,000 + commissions + equity + benefits. The final starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific salary range during the hiring process. Benefits: Medical, dental, and vision coverage starting on Day 1 Equity (ISOs) 401(k) program Family planning programs + paid parental leave Physical fitness and wellness memberships Emotional and mental health support programs Unlimited PTO + 10 paid federal holidays + our annual, week-long Winter Break Flexible work environment Lunch reimbursement for in-office employees Employee Resource Groups Learning and Development stipend Transparent culture Amazing mission! Diversity and Inclusion: Diversity drives innovation, and our differences make us stronger. We‘re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here! If there's anything we can do to support a disability or special need during your application or interview process, please email accommodations@upside.com. This email is for accessibility accommodations only, it should not be used to submit job applications. Notice To Recruiters And Placement Agencies: This is an in-house search with a dedicated recruiter. Please do not submit resumes to any person or email address at Upside. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners.

Build scalable, resilient systems with a focus on quality, observability, and measurable business impact while collaborating cross-functionally in a hybrid environment. | Senior-level engineering experience with strong technical depth, mentoring skills, analytical mindset, proficiency in web fundamentals, automated testing, and a desire to apply generative AI. | Meet Upside: We created Upside to transform brick-and-mortar commerce. Our technology uses the sophistication of online retail—profit measurement, attribution, and incrementality—to provide users with more value on their everyday purchases and brick-and-mortar businesses with new, profitable customers. We’ve helped millions of users earn 2 to 3 times more cashback than any other product, and hundreds of thousands of brick-and-mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our retailer partners, the consumers they serve, and important sustainability initiatives. About the role: At Upside, engineers are expected to gather the right context from those around them and take thoughtful, calculated risks. By doing so, we help our teams move quickly and make informed decisions that lead to high quality software and delightful user experiences. We're looking for engineers who are curious about the “why” behind what we build, and strive to understand the bigger picture so they can make better technical choices. We value individuals who seek out opportunities to improve our systems and deliver real business impact through their work. We embrace change and foster open conversations to help ideas evolve and grow. Here are some ways we have seen engineers drive impact at Upside: Help cultivate a collaborative and safe environment. You can speak up to name problems, which will invite conversations that will then drive solutions. Learn and innovate on the ways we can improve our system. You are able to hone in on gaps in quality, security, performance, and speed of execution and generate buy-in to raise those bars. Partner deeply with cross functional teams. Whether it’s aligning with marketing on experimentation, enabling better personalization with data science, or integrating feedback from designers, you are proactive in surfacing insights and turning them into technical action. Drive quality through documentation. You record your decisions, communicate tradeoffs, and ensure others can build upon your work. Set clear expectations on delivery. We all understand that plans change. You focus on setting an accurate and achievable goal from the start, and then keeping close alignment with key partners when milestones shift. Why You Should Apply: Engineers come in many different shapes and sizes. I thought it would be helpful to highlight what I’m looking for on my team. This role is a good fit for you if: You aren’t afraid to challenge the status quo when it makes the team and business better. You learn from those around you while utilizing data to advocate for informed change. You thrive at the intersection of systems and storytelling. Whether creating helpful insights for merchants tracking their value on the platform, providing accurate billing or payments or ensuring the customer journey is well understood, you bring empathy for both merchants and consumers.—and build solutions that empower others to experiment, iterate, and act confidently. You care about building resilient systems that scale. You bring a mindset of continuous improvement, and know when to invest in observability, automation, or new infrastructure to reduce toil and improve outcomes for the team and end users. You believe that pulling quality upstream starts with engineering. You champion best practices, encourage early testing and validation, and work closely with peers to build a culture of quality from the ground up. Engineering Culture: We want our engineers to have the time and support to grow in their craft and contribute meaningfully to impactful technical decisions. Engineers are encouraged to focus deeply on their work, collaborate effectively with team members, and continuously develop their skills. Teams are thoughtfully staffed to create a dynamic and diverse environment that enhances learning and innovation. Technology Stack: We don’t require them all, but love those that have experience in or are interested in learning: React, Typescript, Python, Snowflake, DBT, AWS (including API Gateway, Lambda, DynamoDB, Cloudwatch, EventBridge),Terraform and Github Actions. We also leverage numerous AI tools, including OpenAI and Github Copilot. Ideal qualifications: Lead with technical depth and continuously improve quality and observability Guide, mentor and upskill the team to raise overall effectiveness and impact Drive experiences that deliver measurable business value Apply an analytical mindset to experiment, learn, iterate and grow Debug complex systems by interpreting data, forming hypotheses and making meaningful improvements Build with semantic HTML, CSS, and core JavaScript concepts Apply strong knowledge of core web and browser fundamentals (e.g., how a browser parses and constructs a web page) Write reliable automated tests as a foundation for quality Demonstrate a proven ability or strong desire to apply generative AI across the SDLC, from ideation and design to coding, testing and release, to increase velocity and quality Location: This hybrid role is based in our Austin, Chicago, DC, or NYC office. In-office attendance is required on Monday, Tuesday, and Thursday and may increase based on project-based needs and changes to Upside’s in-office policy over time. Compensation: The US base salary range for this full-time position is $180,000 - $210,000 + equity + benefits. The final starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific salary range during the hiring process. Benefits: Medical, dental, and vision coverage starting on Day 1 Equity (ISOs) 401(k) program Family planning programs + paid parental leave Physical fitness and wellness memberships Emotional and mental health support programs Unlimited PTO + 10 paid federal holidays + our annual, week-long Winter Break Flexible work environment Lunch reimbursement for in-office employees Employee Resource Groups Learning and Development stipend Transparent culture Amazing mission! Diversity and Inclusion: Diversity drives innovation, and our differences make us stronger. We‘re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here! If there's anything we can do to support a disability or special need during your application or interview process, please email accommodations@upside.com. This email is for accessibility accommodations only, it should not be used to submit job applications. Notice To Recruiters And Placement Agencies: This is an in-house search with a dedicated recruiter. Please do not submit resumes to any person or email address at Upside. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners.