UPMC

Integrate complex healthcare data from multiple sources, investigate data errors, develop integration methods, and maintain dataset quality for health economics, predictive modeling, and clinical program evaluation. | Requires a bachelor's degree, at least five years of relevant experience, strong SQL skills, and experience with Snowflake or Databricks. | UPMC Health Plan is hiring a full-time Senior Analytics Data Integration Developer to join the Medicare/SNP Stars Team. This is a remote position working Monday through Friday. Candidates must be available during core business hours, with required availability from 9:00 a.m. to 4:00 p.m. EST. The ideal candidate will have a strong background in data engineering, including advanced SQL skills and experience working with Snowflake, or Databricks. Success in this role requires the ability to compile, integrate, and analyze large, complex datasets from multiple sources while ensuring data accuracy, quality, and integrity. The Analytics Data Integration Developer Senior creates highly complex programming, data set infrastructure, and other advanced technical processes to integrate healthcare data elements from disparate sources throughout the UPMC enterprise. This integration results in a layer of information that fuels health economics activities including strategic analysis, predictive modeling, and clinical program evaluation. Must be legally authorized to work in the United States, without requiring, now or in the future, sponsorship for employment visa status. UPMC does not participate in STEM OPT. Responsibilities: Investigate data errors/variances and derive solutions with appropriate follow-up monitoring. Make recommendations for optimal data extraction, manipulation, and integration methodologies based upon research and analysis. Maintain up-to-date information on status and effort related to each project. Maintain policies and procedures of the team/department. Assist team leadership with distribution and monitoring of work assignments. Develop high-complexity integrated data sets to support analysis, data science, clinical operations, and decision support activities. Coordinate ongoing communication with other departments in order to manage information integrity and maintain cross-department processes. Perform validation and ensure quality standards for high-complexity data sets created by fellow team members. Assist with orientation and process-specific training of new staff members. Provide technical consultation and act as reference point to peers, other business areas, senior leadership and external customers. Adopt and promote best practices, tools, and methods set by team/department leadership. Develop and maintain working relationships with internal UPMC health Plan departments, and external contacts as appropriate. Meet deadlines and turnaround times set by supervisor. (These deadlines will, at times, require the employee to work until the project is completed, meaning extended daily work hours, extended work weeks, or both.) Bachelor's degree in information systems, data management, healthcare management, business, or related field. Master's or other advanced degree is a bonus. Minimum of five years of work experience in information technology, healthcare, business, or research is required. Demonstrated experience compiling, transforming, and managing large datasets from multiple sources strongly preferred. Experience and high technical proficiency in SQL strongly preferred. Experience and high technical proficiency in Snowflake or Databricks strongly preferred. Experience in data engineering strongly preferred. Experience building efficient data structures strongly preferred. Experience in health insurance or healthcare industry is preferred, but those with relevant experience in other industries may be considered. Extensive experience managing/preparing data sets for use in analysis, modeling, or business operations is required. Experience with Microsoft Office products (particularly Excel) is required. Advanced problem-solving skills are required. The ability to effectively communicate issues and results, verbally and in writing, is required. The ability to use effective time management skills, including prioritization multiple tasks, is necessary for success. Attention to detail is critically important in this role. Ability to succeed in a fast-paced, ambiguous/fluid environment. A strong customer/stakeholder focus is expected at all times. Ability to work extra hours if required. Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran

Lead business operations including reporting, planning, resource and customer management, contracting, vendor management, forecasting, and business tools administration. | Bachelor's degree and 3+ years experience in operational process design, business intelligence, and strong analytical and communication skills. | UPMC Enterprises is hiring a full-time Services Operations Manager who will play a key role in ensuring that the Technology Solutions department delivers a world-class experience to our customers. Our close and effective partnership with our customers has been one of the most foundational reasons for our recent success and growth. In this role, you will operate as a key thought and execution leader in the services organization, taking responsibility for the tools, content, and processes that we use to ensure customers are successful. The Services Operations Manager will assist the Director of Services Delivery and Development with business operations. Business operations will handle the non-technical aspects of the services organization, including but not limited to reporting, budget planning, resource management, customer management (including CSAT surveys), contracting (subscription renewals, SOW’s), vendor and supplier management, business tools ownership & administration and forecasting. This position will be on site for three days. Responsibilities: Drive the delivery of best practice collateral to customers and prospects Manage the tools and scorecards that the services team uses to track customer activity and team success (e.g Tracker Dashboards, reporting) Manage and administer operations around key organization success measurement indicators, including CSAT surveys Act as the Services liaison with other UPMCE partner functions to install smooth processes, tracking mechanisms, and instituting accountability across all of the org; helping the org scale by leveraging other functions Manages the partner network within the Services Delivery function Manage and operationalize broader Services mandated initiatives within the Services Team Document policies and procedures related to daily Service Delivery operations. Manages the vendor management program Manage Services Team Member participation in customer events Design, implement and manage collateral used by the team, such as templates and email pitch kits Drive the shared account planning model with other supporting functions around the company, including service delivery management, account executives/prospecting, product, marketing, finance and legal Development and training of other service operations professionals A bachelor’s degree in business, business administration, or a relevant field Three (3) years of experience designing and driving operational processes in a complex and fast-paced business environment preferred A comparable combination of education and experience will be considered in lieu of the above- stated preferences A proven track record of business process transformation or operational improvements at scale Experience using business intelligence tools (e.g. Microsoft, Tableau, Qlik, AWS) Strong technical skills across a variety of tools (such as Excel, Power BI, and other online tools) Experience driving operational processes for a strategic or professional services consulting organization in the Healthcare IT (HIT) sector preferred Experience collaborating with business services functions (e.g. HR, Legal, Marketing, Finance) to achieve operational and process outcomes Must have experience operating effectively within a fast-paced and high-growth environment with a focus on continuous improvement Must have solid technical skills and strong analytical skills with the ability to effectively analyze data for creation of services content Must have strong time management skills to meet aggressive timelines Must be able to effectively communicate and influence customers, peers, direct reports, and internal stakeholders Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

Support secure system development through automation, security process execution, compliance evaluation, disaster recovery management, and 24/7 on-call participation. | 4-year technical degree or 5+ years IT experience, strong knowledge of network principles, packet analysis, firewalls, operating systems; F5 Big-IP certification preferred. | UPMC is looking for an Application Delivery Engineer Senior to join their team. This position will be a fully remote role. Description Support Information Assurance Services efforts to develop secure systems and networks through the identification and use of automated tools, execution of security processes, procedures and reporting. Work with Data Stewards and Application Support representatives to ensure delivery of highly available and secure applications. Responsibilities: Assists with Auditing exercises. Develops and executes plan to remediate shortfalls. Evaluate application and infrastructure designs for compliance with hardening standards, monitoring and compliance, incident response, and disaster recovery requirements. Participates in 24x7 on call rotation and supports Application Delivery changes and issues outside of standard business hours as needed. Demonstrate a high level functional understanding of network routing and switching technology for the purpose of solving network connectivity problems and implementing network configurations. Uses sniffers and other advance tools to troubleshoot and isolate source of application issues at the packet level. Escalates and communicates issues as appropriate to management and stakeholders. Promote/teach IT security awareness, basics and literacy, and training to IT and non-IT employees commensurate with their responsibilities. Proactively apprises management of issues effecting project status and offer solutions to solve the issues. Seeks to improve overall service to our customers by analyzing past events & issues and looks for improvement opportunities. Improves security and efficiency of applications delivery through automation and the use of technical capabilities. Coach and mentor team members on managing and troubleshooting the Application Delivery architecture and supporting systems. Assists and mentors others involved with project planning and execution. Offers constructive criticism and contributes in a positive manner. Qualifications · Typically has a 4 year academic degree including courses in computer programming, systems analysis, system development, or systems engineering and/or has acquired 5+ years of core IT skills and knowledge via practical experience. · Intuitively grasps familiar, stable system performance situations. Ability to independently respond to unfamiliar, undefined, unexpected, or unstable situations with the professionally prescribed standard response. · Ability to establish and maintain effective work relationships with all levels of personnel both internally and externally; e.g. leadership, executives, application owners, and vendors. · Strong working knowledge of: o Network principles best practices and standards o Packet Analysis o Web Application Firewalls and Next Generation Firewalls o Linux and Windows Operating Systems o Security Frameworks Licensure, Certifications, and Clearances: F5-Certified Big-IP Administrator or equivalent preferred. Act34 UPMC is an Equal Opportunity Employer/Disability/Veteran

Lead cloud strategy, infrastructure, security, automation, and mentor team members ensuring compliance. | 3+ years Azure experience, 5+ years IT experience, scripting, networking, security, communication, and project management skills required. | UPMC is looking for a Cloud Engineer to join their team. This position will remote and offers a competitive salary and an excellent total rewards package. If you are looking for an opportunity that involves cutting edge tech, driving innovation and automation APPLY NOW!! Purpose: UPMC is looking to hire a Senior Cloud Engineer to work within the Corporate Technology Services Team. This position will be working on a team that has three major goals: Innovation, Collaboration, and Continuous Improvement, on a 360 platform, responsible for Cloud Strategy including, but not limited to Infrastructure, Security, Architecture, and Governance. Under the general direction of managemcnt, this Senior position requires a degree of technical expertise in the areas of cloud, security, network, and systems design to drive development, DevOps, implementation, and automation across various domains and projects. Technical experience and analytical capabilities to troubleshoot complex systems. Define project plans, implement, and maintain Cloud environments, and provide services to meet client and business needs within budget and targeted deadlines. Responsibilities: While under the direction of management and other senior team members, the Senior Cloud Engineer, maintains systems, participates in projects, provides end user and application support, contributes to team documentation, and continually contributes to process improvement. Plan and execute on technical design, delivery, and architecture on major new platforms and products for a team of engineers. Analyze customer needs, create technical designs and documents as needed. Document Cloud policies, and procedures. Perform research and analysis required for project proposals, system modifications, and new products. Review Cloud tool sets regularly for efficiency, cost, and performance. Conduct research on cloud environment issues and attend meetings to propose technical solutions for user requests. Own the overall system design, security, scalability, reliability, and performance of Cloud projects. Implement tools and processes to maximize efficiency and automation. Oversee and develop team members through mentoring, coaching, and best practice collaboration to provide stretch opportunities. Performs all other related duties as assigned, including responding to production issues as needed 24x7x365. *Performs in accordance with system-wide competencies/behaviors. *Performs other duties as assigned. Ideal candidate will have 3+ years Azure (IaaS, PaaS, & SaaS) with 5+ years overall IT experience in mid to complex sized organizations or equivalent educational qualifications. Microsoft Azure Administrator and/or AWS certification preferred. Multi-cloud experience preferred. Must have sound understanding of SQL, Web, Networking, and Security best practices. Must have a Security mindset with an understanding of HIPAA and Data Privacy. Working knowledge of DevOps, application, and data integration. Understanding of Container services. Ability to script using PowerShell. Ability to develop complex Azure Resource Manager Templates. Ability to multi-task, manage projects, and have a production support mentality. Excellent written and verbal communication skills. Licensure, Certifications, and Clearances: Act 34 Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran

Manage day-to-day IT team operations including budget, resources, and talent development. | Seven years experience with at least one year in senior or lead role and strong IT strategy and leadership skills required. | New Position! UPMC is hiring a full-time Supervisor, IT, to join their Essential Solutions IT department. This opportunity offers work life balance and career growth. If you have excellent leadership, organizational, and communication skills, APPLY NOW! Work Location: Hybrid position: you may have to go off site and visit locations as needed and come into the office once a month or more depending on the project. Work Hours: Day Shift with Core Business hours. Eastern standard time. Purpose: Under the general direction of the manager, supervises the day-to-day operations of a functional team of individual contributors within the Information Services Division. Provides support for development, installation, and delivery of technology products and services within specific departmental teams. Responsibilities: · Run the Procedural service IT support. · Budget and resource planning. · Grow and develop talent with 4 Direct reports. · Lead UPMC procedural space into the future with new technology implementations. · Establish a relationship with our Operational partners and align IT with their goals. · Supervises a team as part of a technology operations program. · Completes performance evaluations and coaches/mentors staff. · Facilitates successful completion of projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with multiple teams and offers feedback, where appropriate, to complete individual and group efforts. · Work with ISD staff, clients, and/or vendors to evaluate, develop, and implement solutions. · Creates and applies process improvement to increase product and service quality to achieve business objectives. · Responds to unfamiliar, undefined, unexpected, or unstable situations with the professionally prescribed standard response. · Shows the ability to adjust and be flexible to change by adapting approach when necessary. · Assures quality of information through business case and solution testing; validate results to initial business needs. · Designs and documents system level, IS operations level, and/or end-user level procedures to support business applications. · Acts as primary point of contact for team's Disaster Recovery Plan. · *Performs in accordance with system-wide competencies/behaviors. · *Performs other duties as assigned. · DATA GOVERNANCE Role: Application Steward Applications: Cedaron, Neodata, Witt Hamot. · Seven years of total related experience, including one year experience as a senior or lead, OR equivalent combination of education/experience. · Professional knowledge of IT methods. · Proficient understanding of IT strategy and how it relates to business objectives. · Ability to successfully supervise projects to completion on time and within budget. · Ability to make decisions or recommendations based on various types and amounts of information. · Additionally, this position may be required to maintain a stand-by status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the stand-by period. The frequency varies based upon the number of colleagues in the rotation. Top 3 Skills Needed: 1. Leadership 2. Organizational Skills 3. Communication Preferred: (not a must) · Previous OR or surgical application experience · Project management background · Previous leadership experience. Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran