Unlock Health

Manage client relationships, lead integrated marketing campaigns, oversee web initiatives, and support account growth. | Requires 4-6+ years in client or account management, experience with integrated marketing, web development, and digital campaigns, preferably in healthcare. | The Role: Unlock Health is seeking a passionate and results-driven Senior Manager to join our client experience team. This individual will help support existing enterprise accounts with core deliverables focused on website maintenance, integrations, content enhancements & site redesigns. This team member will help manage client relationships, ensure strong strategic guidance, execute engagements flawlessly and help drive growth for their book of clients. The ideal candidate will possess a strong digital background with a curiosity and passion for learning new services and offerings that will help grow accounts. What You’ll Do: Manage client relationships by supporting the day-to-day activities of multiple accounts Lead fully integrated marketing campaigns, ensuring alignment across strategy, creative & messaging, experience design, channel execution, and performance outcomes Guide clients through complex initiatives across the marketing spectrum, including brand development, integrated marketing, performance marketing, and website redesigns and optimizations Partner closely with strategy, creative, content, digital experience, web development, media, and analytics teams to deliver cohesive, high-impact solutions Translate client business goals into marketing roadmaps that strategically meet their needs and objectives Provide strategic oversight for web development and digital platform initiatives, ensuring strong UX, content strategy, and channel integration Oversee campaign performance across channels, helping clients understand results and identify optimization and growth opportunities Collaborate with project management to ensure integrated timelines, scopes, and dependencies are aligned across workstreams Support account growth by identifying opportunities to expand engagements across branding, creative, content, media, and digital experience Maintain accountability for client satisfaction, delivery quality, and long-term partnership health Ideal Qualifications Bachelor’s degree in marketing, communications, business, or a related field 4–6+ years of experience in client experience, client lead, or account management roles Proven experience leading integrated marketing campaigns, including combinations of brand strategy and development, marketing strategy, creative concepting, content development, media planning and execution, and analytics reporting Hands-on experience supporting or overseeing web development initiatives (e.g., redesigns, CMS platforms, UX, content architecture) Experience managing or partnering on media-heavy campaigns, including paid digital and performance-driven initiatives Strong understanding of how strategy, creative, content, media, and digital experience work together to drive results Healthcare marketing experience strongly preferred (not required) Confident communicator with experience presenting to senior client stakeholders Demonstrated ability to lead cross-functional teams and deliver complex work with clarity and consistency Perks and Benefits Competitive Salary Health, Dental and Vision benefit packages to fit all types of lifestyles Life, Short- and Long-Term Disability Insurance paid 100% by the company FSA / HSA Options 401(K) with a generous company match program Flexible Paid Time Off (aka- unlimited) Paid Parental Leave Hybrid and Remote work schedules available Employee Assistance Program (unlimited free telephonic counseling for a variety of issues such as mental health, financial support, and legal advice) Employee Referral Program Equality Opportunity Employer Statement Unlock, and its affiliate companies, is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We provide equal employment opportunities without regard to an applicant's race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. About Us: Unlock Health is a full-service marketing communication agency, grounded in technology, built for healthcare - and integrated with a managed care consultancy with deep revenue strategy expertise. We brought together leading healthcare firms to solve a core challenge: aligning brand, marketing, technology, and revenue strategy so healthcare organizations can attract and retain patients, grow brand equity, and protect their margins. We help our clients do everything from patient acquisition and brand building, to simplifying complex martech ecosystems, and creating digital experiences. Our work is rooted in clarity, authenticity, and a deep understanding of what moves healthcare forward.

Manage client relationships, provide strategic guidance, and oversee project execution to ensure client satisfaction and growth. | Experience in client services, healthcare industry knowledge, strong communication skills, and results-driven approach. | The Role Unlock Health is seeking a passionate and results-driven Manager, Client Experience to join our growing client experience team. This role is responsible for owning client relationships, providing strategic guidance, and ensuring flawless execution across a portfolio of healthcare clients. The ideal candidate brings a strong digital background, curiosity for expanding services, and the ability to translate client business goals into impactful marketing solutions. This role plays a critical part in retaining and growing client partnerships through exceptional delivery, strategic leadership, and identification of upsell and cross-sell opportunities. What You’ll Do Own day-to-day client relationships across a book of business, serving as the primary point of contact and trusted advisor while maintaining accountability for client satisfaction, delivery quality, and long-term partnership health Lead multiple client accounts of varying size and complexity with appropriate oversight, ensuring clear, proactive, and effective client communication Provide strategic guidance by translating client business goals into integrated marketing roadmaps across brand, creative, content, performance marketing, digital experience, and web initiatives Partner cross-functionally with strategy, creative, content, digital experience, web development, media, analytics, and campaign operations teams to deliver cohesive, high-impact solutions Drive flawless execution by managing scopes, timelines, budgets, and dependencies across workstreams, ensuring all milestones and commitments are met Monitor work against expectations, timelines, and budgets, proactively identifying and escalating risks or issues that could impact delivery or client relationships Oversee campaign and program performance across channels, helping clients understand results and identify optimization and growth opportunities Manage client budgets and collaborate with the Campaign Operations team to develop and deliver clear, actionable reporting Maintain fluency in Unlock’s full suite of services and capabilities, confidently representing how they apply to client needs and business challenges Support account growth by identifying opportunities to expand engagements across branding, creative, content, media, and digital experience Stay informed on industry trends, competitive dynamics, and regulatory considerations impacting healthcare organizations Ideal Qualifications Bachelor’s degree in business, marketing, or a related field 3+ years of experience in account management, client services, or a related role Healthcare industry experience required Strong communication, interpersonal, and problem-solving skills Demonstrated ability to deliver results and exceed client expectations Remote role with the ability to travel as needed for key client meetings Perks and Benefits Competitive Salary Health, Dental and Vision benefit packages to fit all types of lifestyles Life, Short- and Long-Term Disability Insurance paid 100% by the company FSA / HSA Options 401(K) with a generous company match program Flexible Paid Time Off (aka- unlimited) Paid Parental Leave Hybrid and Remote work schedules available Employee Assistance Program (unlimited free telephonic counseling for a variety of issues such as mental health, financial support, and legal advice) Employee Referral Program Equality Opportunity Employer Statement Unlock, and its affiliate companies, is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We provide equal employment opportunities without regard to an applicant's race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. About Us: Unlock Health is a full-service marketing communication agency, grounded in technology, built for healthcare - and integrated with a managed care consultancy with deep revenue strategy expertise. We brought together leading healthcare firms to solve a core challenge: aligning brand, marketing, technology, and revenue strategy so healthcare organizations can attract and retain patients, grow brand equity, and protect their margins. We help our clients do everything from patient acquisition and brand building, to simplifying complex martech ecosystems, and creating digital experiences. Our work is rooted in clarity, authenticity, and a deep understanding of what moves healthcare forward.

Manage client relationships, support project execution, and collaborate with internal teams to meet client objectives. | Bachelor's degree in a related field, 0-3 years in account management or client services, healthcare industry experience, strong communication and problem-solving skills. | The Role: Unlock Health is seeking a passionate and results-driven Associate Manager, Client Experience to be part of our growing client experience team. This role is crucial in managing relationships with our clients, executing engagements flawlessly, coordinating internal team members, and assisting in retaining and growing accounts through upsell and cross-sell opportunities. The ideal candidate will have a good understanding of account management principles, our clients' business needs, digital marketing and as it pertains to achieving results, and our service offerings. What You’ll Do: Support Client Experience team and client needs to include reporting, data, budgets. Support on project need basis can include note taking administrative work, research, deck etc. Facilitate and manage day-to day activities with a small book of business with oversight. Manage client relationships by leading the day-to-day communications with clients and delivering excellent customer service Develop and drive timelines, ensuring the internal team hits all defined milestones Possess fluency when it comes to representing our capabilities and services, and how to apply them to clients’ needs Communicate client needs and relevant context with the internal client experience team in a clear and timely manner Collaborate with internal account teams to develop and execute marketing campaigns, digital strategies, and other initiatives that support client objectives Manage clients’ budget and partner with Campaign Ops team in developing and delivering reports to clients Monitor status of work against expectations, timelines, and budget to ensure we are delivering work as we have promised to clients Identify and raise potential issues or barriers that may be putting work or client relationship(s) at risk Assist in serving as a primary point of contact and trusted advisor for clients, ensuring timely and effective communication and issue resolution Maintain a basic understanding of industry trends, competitive landscape, and regulatory requirements that impact client business Ideal Qualifications Bachelor’s degree in business, marketing, or related field 0-3 years of experience in account management, client services, or related field Experience in the healthcare industry required Excellent communication, interpersonal, and problem-solving skills Demonstrated ability to deliver results and exceed expectations Remote staffing, but ability to travel as necessary for key meetings Perks and Benefits Competitive Salary Health, Dental and Vision benefit packages to fit all types of lifestyles Life, Short- and Long-Term Disability Insurance paid 100% by the company FSA / HSA Options 401(K) with a generous company match program Flexible Paid Time Off (aka- unlimited) Paid Parental Leave Hybrid and Remote work schedules available Employee Assistance Program (unlimited free telephonic counseling for a variety of issues such as mental health, financial support, and legal advice) Employee Referral Program Equality Opportunity Employer Statement Unlock, and its affiliate companies, is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We provide equal employment opportunities without regard to an applicant's race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. About Us: Unlock Health is a full-service marketing communication agency, grounded in technology, built for healthcare - and integrated with a managed care consultancy with deep revenue strategy expertise. We brought together leading healthcare firms to solve a core challenge: aligning brand, marketing, technology, and revenue strategy so healthcare organizations can attract and retain patients, grow brand equity, and protect their margins. We help our clients do everything from patient acquisition and brand building, to simplifying complex martech ecosystems, and creating digital experiences. Our work is rooted in clarity, authenticity, and a deep understanding of what moves healthcare forward.

Manage and optimize digital marketing campaigns, monitor performance, and provide strategic insights to clients. | 3-5 years of digital marketing experience with proficiency in Google Ads, Meta platforms, and analytics tools, along with a relevant bachelor's degree. | The Role The Senior Campaign Manager ensures successful digital campaign strategy, design, development, execution, and management. The role requires junior employee mentorship, adherence to benchmarks and maintaining of technical skills. It also requires the ability to plan digital campaign strategy for new and existing service lines for active clients. What You’ll Do Campaign Management Work closely with Digital Specialists to design and construct Performance Marketing campaigns Manage day-to-day campaign operations and provide real-time information and status updates to the larger client team Collaborate with the Implementation team on call tracking, conversion pixel installation and troubleshooting Launch campaigns in a timely and accurate matter Monitor campaign performance against client goals and proactively address any issues impacting performance Cover for colleagues during absences or whenever necessary Success Measurement Craft success measurement narrative, ensuring campaign success data tells a story Recommend strategic and tactical adjustments to achieve client goals Deliver accurate and timely performance reports to be shared with clients Attend success measurement calls, collaborating with the Client Lead, Strategy team and Pod Director as necessary to provide insights and recommendations for improved performance Identify both business and platform trends, recommending adjustments to both campaigns and strategies to ensure client success Growth & Development Maintain certifications and stay up to date on industry and platform changes Meet or exceed documented performance goals Continuously learn and develop technical skills to stay updated on platform changes and iterations Cross-train in varied paid media offerings - SEM, Social & Programmatic Be willing to tackle initiatives that fall outside of your day-to-day duties, as necessary, for client success Ideal Qualifications 3-5 years of digital marketing experience including SEM, display, YouTube, and social media marketing Bachelor’s degree or relevant experience Proficiency in Google Ads and Meta platforms Google Ads experience in SEM, Mobile, Video and Display Experience with Google Ads Editor and Facebook Power Editor Mastery of Microsoft Excel Ability to work independently and remotely once given direction Strong analytical and logical skills Nice to Have Experience with Google Tag Manager and pixel implementation SEO Experience Healthcare experience Facebook Blueprint Certification Perks and Benefits Competitive Salary Health, Dental and Vision benefit packages to fit all types of lifestyles Life, Short- and Long-Term Disability Insurance paid 100% by the company FSA / HSA Options 401(K) with a generous company match program Flexible Paid Time Off Paid Parental Leave Hybrid and Remote work schedules available Employee Assistance Program (unlimited free telephonic counseling for a variety of issues such as mental health, financial support, and legal advice) Employee Referral Bonus Equality Opportunity Employer Statement Unlock, and its affiliate companies, is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We provide equal employment opportunities without regard to an applicant's race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. About Us: Unlock Health is a full-service marketing communication agency, grounded in technology, built for healthcare - and integrated with a managed care consultancy with deep revenue strategy expertise. We brought together leading healthcare firms to solve a core challenge: aligning brand, marketing, technology, and revenue strategy so healthcare organizations can attract and retain patients, grow brand equity, and protect their margins. We help our clients do everything from patient acquisition and brand building, to simplifying complex martech ecosystems, and creating digital experiences. Our work is rooted in clarity, authenticity, and a deep understanding of what moves healthcare forward.

Leading and supporting a team of campaign managers and digital specialists to execute and optimize client digital marketing strategies, ensuring alignment with client objectives and company standards. | 4-6 years of experience with digital advertising platforms, mastery of Excel, experience mentoring entry-level employees, and knowledge of tracking tags and troubleshooting. | The Role The Digital Program Director (DPD) leads and supports a team of Campaign Managers (CMs) and Digital Specialists (DSs), serving as both a people leader and strategic guide. In this role, the DPD provides day-to-day leadership, strategic direction, and thoughtful counsel—while actively developing team members’ skills, confidence, and careers. Within our pod team structure, the DPD plays a critical role in onboarding new business, ensuring campaign strategies are aligned with client business objectives, and serving as the primary point of escalation. The DPD partners closely with Campaign Managers to support execution, remove barriers, and foster consistent professional growth—helping the team deliver strong results while building sustainable, high-performing relationships. What You’ll Do Team Management Provide strategic and tactical counsel and direction for pod team members regarding client recommendations, issues, campaign optimizations and client questions. Review monthly budgets in the Unlock Media Control Platform (UMCP) to ensure accuracy for assigned accounts. Manage client performance media strategy, balancing it with content/SEO strategy. Solve campaign and account issues, both internally and externally with clients. Work directly with the Senior Director of Performance Marketing on team issues regarding performance and education/training needs. Give and receive feedback easily, comfortably, and regularly. Encourage others to resolve conflict directly as a first step; mitigate conflicts as needed. Leadership Support company leadership in direction, directives, rollouts, communication, and objectives Constructively communicate team challenges, issues, roadblocks, and areas of improvement to leadership Exhibit positive support of all company initiatives, setting the tone for direct reports Work with the Senior Director and VP of Performance Marketing to: Improve processes and create new and better “best practices” Look for areas of opportunity, client growth and process improvements, brainstorm creative solutions Monitor and balance direct report workload, and always have an intimate knowledge of current assignments; dig into workload-related concerns Identify opportunities to streamline workflow with AI and automation Be an active and collaborative part of the conversation with a problem-solver mentality Participate in department and cross-department projects and company initiatives Team Communication Have a solid understanding of operations tasks and responsibilities Drive team meetings with Client Experience Leads, Campaign Managers and Digital Specialists to discuss client business from a strategic level, ensuring performance marketing strategy is pulled through at all levels, identifying growth opportunities (e.g., Increasing client expenditures to capture additional lead gen opportunity) and to expand to additional client campaigns Other Directly manage a smaller book of business (1-2 key clients) Be the first stop for day-to-day Client Experience questions or concerns, especially client performance marketing strategy, campaign implementation issues and success measurement. Possess a global understanding of the campaign life cycle and all departmental responsibilities across the company’s job process Coach and train on this information as needed Stay up to date on new processes, systems, etc.; Pull through training sessions with the rest of the department Have a “roll up your sleeves” attitude about helping - get in there and help when needed Ideal Qualifications 4-6 years’ experience with Google Ads, Analytics, Meta, Bing, LinkedIn, various Programmatic vendors and other relevant ad and call tracking platforms Mastery of Microsoft Excel Experience with mentoring entry level employees Expertise with tracking tags, including implementation and troubleshooting Bachelor's degree or equivalent experience required Perks and Benefits Competitive Salary Health, Dental and Vision benefit packages to fit all types of lifestyles Life, Short- and Long-Term Disability Insurance paid 100% by the company FSA / HSA Options 401(K) with a generous company match program Flexible Paid Time Off (aka- unlimited) Paid Parental Leave Hybrid and Remote work schedules available Employee Assistance Program (unlimited free telephonic counseling for a variety of issues such as mental health, financial support, and legal advice) Employee Referral Bonus Equality Opportunity Employer Statement Unlock, and its affiliate companies, is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We provide equal employment opportunities without regard to an applicant's race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. About Us: Unlock Health is a full-service marketing communication agency, grounded in technology, built for healthcare - and integrated with a managed care consultancy with deep revenue strategy expertise. We brought together leading healthcare firms to solve a core challenge: aligning brand, marketing, technology, and revenue strategy so healthcare organizations can attract and retain patients, grow brand equity, and protect their margins. We help our clients do everything from patient acquisition and brand building, to simplifying complex martech ecosystems, and creating digital experiences. Our work is rooted in clarity, authenticity, and a deep understanding of what moves healthcare forward.