University of Texas Medical Branch

Provide support and troubleshooting for enterprise Ivanti systems, develop webforms and automation scripts, manage change, document systems, and collaborate with business partners and team members. | Bachelor's degree or equivalent with 1-2 years information services experience, ability to learn new technologies, strong documentation and customer service skills, and some programming and SQL knowledge. | About the position Responsibilities • Learn and provide support for existing enterprise-level Ivanti systems and their integrations with transactional systems. • Work closely with the team to ensure seamless system operations and support. • Application Analysts work closely with customers at all levels to enhance their understanding of the systems we support. • Experience in troubleshooting issues related to systems we support and able to manage change. • Good understanding of enterprise-level ticketing systems. • Experience in developing webforms using the given tools. • Experience with any programming language to automate Jobs around processes. • Experience with Active Directory, MS SQL server, and Windows applications. • Ability to learn new technologies quickly, share knowledge with team members, and help team members embrace the technology change required. • Ability to prioritize and follow through on assigned tasks with minimal oversight. • Demonstrate strong documentation skills, including Visio and infrastructure diagrams required. • Perform SQL queries and use database tools to examine table structures, indexes, and other database objects with minimal guidance. • Supporting the assigned technical areas & business partners. • Develop functional requirements and technical specifications for coding systems or programs, including the data sources to be utilized. • Ability to participate in business requirements gathering sessions and technical reviews. • Must be a team player with the ability to work with the team and be accountable for results, which may include the need for overtime work during peak activity periods. • Demonstrated initiative, willingness to learn new systems as needed and teach, ability to collaborate, and a propensity to care. • Provide exceptional customer service for end-users. • Self-motivated with the ability to manage projects to completion with oversight. Requirements • Bachelor's degree or equivalent and one year of related experience. • Minimum 1-2 years of experience working in information services. Nice-to-haves • Bachelor's degree in Computer Science. • Experience in REST API, SQL, SSIS, and/or SSRS is highly desirable.