University of Rochester

Develops and maintains reports, dashboards, and data visualizations to support university research, financial, and executive initiatives. | Requires 3+ years of experience with report development, BI tools like Tableau or Cognos, and SQL, with a bachelor's degree or equivalent experience. | As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location (Full Address): Remote Work - New York, Albany, New York, United States of America, 12224 Opening: Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 100081 University IT / Admin Apps Work Shift: UR - Day (United States of America) Range: UR URG 110 Compensation Range: $60,431.00 - $84,603.00 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Responsibilities: Completes development activities as assigned. Assists the team with advanced design and development activities and configuration, testing, implementation, maintenance, security of reporting and associated applications, supporting the core University systems and applications. Serves as a backup report administrator for the primary application tools. Utilizes software to identify metrics and recommend appropriate tasks. Provides support to research teams or management by collecting and analyzing data and reporting results based on the needs of end users and collaborates with various functional teams based on their area of focus, and IT to achieve business results. ESSENTIAL FUNCTIONS Works with users to understand and document reporting requirements. Assists in the translation of the business requirements into report objects with an understanding of the appropriate security needed. Develops and enables solutions, such as reports and visualizations to support the University’s goals. Designs and develops executive reports, as well as function specific reporting. Develops and enables reporting solutions to interact with cloud-based solutions. Writes complex ad-hoc queries and reports using various reporting/database tools to support research, financial, and executive initiatives. Analyzes and synthesizes complex and diverse information gathered from senior management and end users to develop new reports and reporting systems as needed. Designs, develops, and implements complex dashboard reports and visualizations for data warehouse and clarity. Oversees and contributes to the development and maintenance of environments that support the applications used for report writing. Develops and supports strategies for warehouse implementation, data acquisitions, and archive recovery. Designs and conducts various data testing techniques against the deliverable. Develops SQL queries and modifications to facilitate problem resolution and reporting needs. Participates in design sessions to capture requirements and data for report development. Develops and reviews report specifications and ensures those requirements are met across all functional areas. Delivers solutions to support the University’s goals. Performs analysis activities and participates in the creation of the functional specification, under the direction of more senior applications development staff. Develops and maintains security architecture, security administration, and workflow automation within the applications suite. Prepares necessary paperwork and documentation to ensure conformance to departmental/University standards and procedures. Executes unit tests. Works with application testers on the preparation of test plans, test data, and integrated unit testing. Delivers executive reports, as well as function specific reporting. Writes reports using cloud-based data sets. Writes adhoc queries and reports using various reporting/database tools to support research, financial, and executive initiatives. Designs, develops, and implements dashboard reports and visualizations for data warehouse and clarity. Supports development and maintenance of environments that support the applications used for report writing. Provides mentorship to lower level staff in the adoption of training and standards to follow. Supports the University’s communications outlets for reporting tools, such as Upstate NY Tableau Users Group and Upstate NY IBM Cognos Users Group. Coordinates with other resources to achieve goals and collaborates for solutions. Maintains current knowledge of technology, equipment, and/or systems. Other duties as assigned. MINIMUM EDUCATION & EXPERIENCE Bachelor's degree and 3 years of relevant experience, including experience with developing reports and dashboards required Or equivalent combination of education and experience Experience with one or more Business Intelligence tools, such as PowerBI, Business Objects, MicroStrategy, Qlik, IBM Cognos or Tableau required Experience in higher education, medical or healthcare industry preferred Experience with project management methodologies, including Agile, from planning through implementation preferred Experience in the Oracle on Unix DBMS environments preferred 2 years of Student, HCM & Finance experience, specifically with reporting preferred KNOWLEDGE, SKILLS AND ABILITIES Excellent verbal and written communications skills required Proven customer oriented approach to problem solving required Ability to handle multiple tasks at one time and meet required deadlines required Ability to contribute both individually and as part of or technically leading a team required Proficiency with reporting tools IBM Cognos and Tableau preferred Ability to learn new technologies quickly preferred Ability to translate business needs into solution requirements preferred Knowledge of implementing expressions and business logic within an object oriented environment preferred In depth experience and developmental knowledge with SQL programming preferred Ability to provide on-call support as required preferred LICENSES AND CERTIFICATIONS Certified Tableau Specialist (Tableau Desktop Associate Level 1) upon hire preferred Workday Report Writer certificate upon hire preferred The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law. Notice: If you are a Current Employee, please log into myURHR to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. Learn. Discover. Heal. Create. Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals. At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.

The Revenue Cycle Coordinator IV oversees daily operations of the revenue cycle team, ensuring workflow efficiency and serving as a resource for team members. This role includes troubleshooting complex issues and providing training and support to enhance team performance. | An associate's degree in Business Administration and three years of relevant experience are required, along with one year of demonstrated leadership experience. Knowledge of medical terminology and intermediate Excel skills are preferred. | As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location (Full Address): Remote Work - New York, Albany, New York, United States of America, 12224 Opening: Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 910402 United Business Office Work Shift: UR - Day (United States of America) Range: UR URCA 206 H Compensation Range: $21.71 - $29.31 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Responsibilities: GENERAL PURPOSE With considerable autonomy and discretion, the Revenue Cycle Coordinator IV plays a key role in supporting departmental leadership by overseeing daily work or production operations and ensuring workflow efficiency. This position serves as a resource and mentor to team members, providing training to new staff and offering expert guidance in complex or escalated situations. The Revenue Cycle Coordinator IV is expected to demonstrate comprehensive knowledge of revenue cycle processes both within their immediate team and across related functions. This position requires exceptional organizational and interpersonal skills, attention to detail, and strong analytical abilities. ESSENTIAL FUNCTIONS 25% Supports priorities assigned by the supervisor and/or manager. Oversees and monitors the daily activities of revenue cycle team members to ensure efficient operations. Serves as a focal point for answering questions and solving problems for difficult and unusual accounts/situations. Troubleshoots problem identification, quantification, and resolution. Maintains in-depth knowledge of the professional billing system, associated processes, and cross-functional workflows. 25% Works closely with associates to address errors offering solutions and retraining as needed. Provides timely, constructive feedback and training to support performance improvement. Assists in the development of training documents and to assist with onboarding, training and cross-training of staff. Accurately documents issues, employee errors, transactions, and inquiries in designated systems, ensuring thorough resolution and follow-up. Shares performance insights with supervisors and managers to support employee development, accountability, and strategic decision-making. 25% Provides hands-on support for various revenue cycle functions to ensure continuity during staff absences or as operational needs arise. Performs tasks such as payment posting, work queue follow-up actions, and account research with accuracy and efficiency. Identifies trends and recurring issues, escalating complex cases as needed and recommending effective solutions. Demonstrates flexibility and cross-functional knowledge to maintain workflow consistency and support team performance. 20% Recommends new procedures to management that will enhance efficiency and effectiveness within the revenue cycle. Annually reviews existing policy and procedure manual with supervisor and/or manager. Cultivates and maintains professional relationships with primary customers within area of responsibility and across the organization to foster opportunities for revenue enhancement, enhanced customer service and learning and development. 5% Performs other duties as assigned to support departmental goals and organizational priorities. MINIMUM EDUCATION & EXPERIENCE Associate’s degree in Business Administration required 3 years of medical patient accounting or consumer accounting experience; or an equivalent combination of education and experience required. 1 year of demonstrated leadership experience; or an equivalent combination of education and experience required. KNOWLEDGE, SKILLS AND ABILITIES Medical terminology experience preferred Intermediate Excel knowledge preferred The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law. Notice: If you are a Current Employee, please log into myURHR to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. Learn. Discover. Heal. Create. Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.

Lead and manage 24/7 Data Center operations, oversee staff and technical teams, enforce policies, manage budgets and SLAs, and support IT infrastructure and disaster recovery. | Bachelor’s degree or equivalent with 5-7 years relevant experience including 2 years managing technical teams, familiarity with IT and facilities management/monitoring tools. | As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location (Full Address): 300 Science Pkwy, Rochester, New York, United States of America, 14620 Opening: Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 100084 University IT / ECC Work Shift: UR - Day (United States of America) Range: UR URG 116 Compensation Range: $108,483.00 - $162,725.00 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Responsibilities: GENERAL PURPOSE With guidance from the Data Center Director and as a senior member of the University IT Management Team, provides leadership and operational oversight for the 24x7x365 Operations of the Data Center, critical IT infrastructure, and Lines of Business supported by the Service Center. The Data Center monitors shared and central resources and supports mission critical systems across the enterprise. The Data Center installs, hosts, manages and maintains physical servers, storage and network hardware. The Data Center Services Assistant Director is primarily accountable for the Data Center operations, within a governance model consisting of key partnerships and collaborative decision-making. The Data Center Services Assistant Director is able to work independently yet satisfy expectations for inclusion among the key stakeholders. The Data Center Assistant Director is also expected to assume the role of Director in their absence, exercising direction and supervision of all departmental activities. ESSENTIAL FUNCTIONS Manages Data Center Operational activities. Takes the lead in recruiting new staff, training and supervises daily operations. Oversees Data Center Manager as well as team of Data Center Technicians in a 24/7 environment Informs, communicates and enforces administrative policies and procedures, priorities and methods. Establishes operational plans and projects for the various functions of the Data Center to ensure that the activities assigned are completed in the most effective and timely manner. Manages personnel, manages and/or assigns temporary team resources at a level that ensures all service level agreements are met. Performs team assessments and performance evaluations. Provides for the continuous availability of operational support for all platforms in accordance with the institution’s needs. Supports after-hours Level 1 and Level 2 Help Desk customer service. Reviews and approves all IT activities that could impact user services; a member of the Change Review Board providing direction and approvals for infrastructure & service upgrades and maintenance activities. Provides technical and leadership expertise, including growth and scalability requirements for the Data Center teams. Responsible for making moderate to significant improvements in systems, processes or products to enhance performance of the Data Center. Works independently with users and applicable support teams to integrate a wide array of technology tools in support of the respective LOBs Creates, updates, and enforces Data Center policies and procedures pertaining to access protocol, safety protocols, Compute Floor regulations and physical security measures. Enforces procedures that ensure appropriate access to the Data Centers. Leads emergency response efforts. Problems faced are complex and require extensive investigation and analysis. Acts as a back-up for the Data Center Director. Manages Data Center on-call rotation. Leads staff meetings. Manages Data Center billing/posting. Attends management meetings. Participates in the UnivIT IMOC rotation. Informs strategic direction and University-wide IT strategy. Responsible for one or more elements on Service Level Agreements (SLA), Colocation Agreements, capital budgets, and rates. Leads the testing of disaster recovery plans. Communicates and escalates to senior IT management regarding all Data Center and computing facility incidents. Communicates with stakeholders within and outside of the Data Center and across the University Represents the University in organizations and initiatives at the local, state and national level as appropriate. Keeps abreast of trends in Information Technology including but not limited to Data Center strategy, technology and operations through Gartner and peer benchmarking, by reading industry publications and participating in meetings/seminars with vendors and professional organizations. Other duties as assigned. Manages Data Center Operational activities. Takes the lead in recruiting new staff, training and supervises daily operations. Confers with and assists with administrative policies and procedures, priorities and methods. Provides direction of the various functions of the Data Center daily operations to ensure that the activities assigned are completed in the most effective and timely manner. Allocates personnel, manages and/or assigns temporary team resources at a level that ensures all service level agreements are met. Performs team assessments and performance evaluations. Provides for the continuous availability of operational support for all platforms in accordance with the institution’s needs. Supports after-hours Level 1 and Level 2 Help Desk customer service. Reviews and approves all routine IT activities that could impact user services; a member of the Change Review Board providing direction and approvals for infrastructure & service upgrades and maintenance activities. Provides technical and leadership expertise, including growth and scalability requirements for the Data Center teams. Work independently with users and applicable support teams to integrate a wide array of technology tools in support of the respective LOBs Creates, updates, and enforces Data Center policies and procedures. Enforces procedures that ensure appropriate access to the Data Centers. Assists with or leads emergency response. Acts as a back-up for the Data Center Director. Supports Data Center on-call rotation. Leads staff meetings. Manages Data Center billing/posting. Attends management meetings. Participates in the UnivIT IMOC rotation. Assists with strategic direction and University-wide IT strategy. Provides input on Service Level Agreements (SLA), Colocation Agreements, capital budgets, and rates. Leads the testing of disaster recovery plans. May be required to communicate and escalate to senior IT management regarding all Data Center and computing facility incidents. May represent the University in organizations and initiatives at the local, state and national level as appropriate. Keeps abreast of trends in Information Technology including but not limited to Data Center strategy, technology and operations through Gartner and peer benchmarking, by reading industry publications and participating in meetings/seminars with vendors and professional organizations. Other duties as assigned. EDUCATION & EXPERIENCE Bachelor’s degree in related field and/or equivalent Military/Trade School and/or equivalent work experience PREFERRED. 5~7 years of relevant experience, including 2 years’ experience in managing technical teams or equivalent combination of education and experience REQUIRED. KNOWLEDGE, SKILLS AND ABILITIES Required Technical Skills: Familiarity with various IT and Facilities Systems, Management/Monitoring tools. Required The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law. Notice: If you are a Current Employee, please log into myURHR to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. Learn. Discover. Heal. Create. Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.