University of Rochester

Provides comprehensive care management services, including assessments, care planning, and coordination with healthcare providers and community resources. | Requires a Bachelor's degree or equivalent experience in human services, with skills in care coordination, patient education, and documentation. | As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location (Full Address): 60 Corporate Woods, Brighton, New York, United States of America, 14623 Opening: Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 500108 Health Equity Prog Support Ofc Work Shift: UR - Day (United States of America) Range: UR URCA 207 H Compensation Range: $20.99 - $28.34 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Responsibilities: Provides professional comprehensive care management services to patients of the Strong Memorial Hospital, Health, and Health Home Care Management Program. Collaborates with health, behavioral health and social service providers and is responsible for assessing patient's needs, developing and managing care plans with patients enrolled in care management. Special focus will be serving the most complex, high utilizing patients that need comprehensive care management services. Health Home core services include, but are not limited to: care coordination, heath promotion, comprehensive transitional care, enrollee and family support, referral to community and social supports, use of technology to link services. The position requires a highly motivated professional for the Health Home Care Manager role with the goal of delivering high quality care to health home program participants and families. The Health Home Care Manager will be dedicated to serving clients that are enrolled or eligible for Health Home, including facilitating referrals, performing assessments and interventions for patients and families. Consistent with New York State regulations and policies for the provision of Health Home services, the Health Home Care Manager conducts patient level data analyses to track patient adherence with treatment protocols and performs non-clinical interventions to assist patients in developing service plans to overcome barriers to access and care. The Health Home Care Manager communicates and collaborates regularly with patients, physicians, practice-based clinical teams, community agencies and office staff to adapt, refine and address support mobilization as needed. Demonstrates ICARE* values in each of the major responsibilities. RESPONSIBILITIES: With considerable independence and latitude for action, and under the direction of the Team Leader, the Health Home Care Manager will: Care Management Responsibilities for a Caseload Care Management (35%) Carry a caseload of assigned clients Complete initial and annual comprehensive assessment of medical, behavioral health and social service needs for assigned health home enrollees Collaborate with a variety of community providers and resources to obtain needed services and supports, utilizing community and family resources to create a sustainable support system Request and coordinate team and patient meetings as needed or requested by patient/family and/or team Escalate care management to practice-based resource when medical assessment is needed Utilize dashboard and quality metrics to develop care management strategies for difficult to manage patients, educate office staff on patient or office system issues, including communicated patient care inconsistencies between the primary care physicians and referring specialists For patients referred for health home activities, provide outreach focused on finding, connecting and retaining patients in health home care management services as appropriate Proactively seek out potential enrollees to build up caseload (10%) Work collaboratively with the Referral Coordinator to determine appropriate candidates for new referrals, reinforce existing connections to health home services in the community. Coordinate with inpatient nursing staff, physicians, social work, patients, caregivers, Lead Health Home, Excellus and URMC health home care management agencies to mobilize health home services when patients are in the hospital. Work with hospital staff, patients and caregivers to educate them on the benefits of enrolling in the Health Home Program. Patient/Family Education (10%) Work with provider clinical teams as appropriate (e.g. physician, nurse care manager) to provide disease specific education and information regarding community resources Participate in and/or conduct frequent non-medical management coaching, education, follow-up visits and phone calls to patients to monitor progress and identify new barriers or concerns Assist with financial or other social issues that may provide barriers to patient compliance Provide education/guidance to patient and family on tools to manage chronic illnesses, develop individual and web-based tools and resources to improve compliance and meet goals Identify and connect patients with community resources to assist with improving compliance with treatment protocols and social issues (e.g. legal aid) Documentation (30%) Ensure diagnostic, post-hospitalization and specialty referrals have been executed and results received and acted upon as needed Document plan of care, patient utilization, care management activities and other required information in state and practice databases Monitor assigned enrollees' utilization of services, ensuring care is accessible, attended and effective Provide regular data to team/Leader on patient engagement and strategies to improve this In compliance with UR Medicine policies, New York State Health Home regulations, and program expectations, document accurately and timely all interventions into prescribed electronic medical record system(s) to ensure patient safety and timely reimbursement Training (5%) Participate in care management discipline training and other on-call activities as directed Participate in regularly scheduled team meetings, 1:1 supervision with the Leader, and other meetings Participate in cultural competency events and training appropriate to job duties. Provide Care Management Coverage across Program as Caseload permits (10%) Provide care management coverage across the central team or embedded care practices where needed/assigned, in times of absence of assigned Care Manager REQUIRED SKILLS & EXPERIENCE: At a minimum Care Managers will have appropriate education and experience such as a Bachelor's degree and one (1) year related experience; or an associate degree and a minimum of three (3) to five (5) years related experience in providing direct services to people with serious mental illness, intellectual/developmental disabilities, alcoholism/substance abuse or experience effectively linking people with services that address social determinants of health; or a CASAC with an equivalent combination of education and experience. Care Managers providing health home service to Children or those with serious mental illness receiving Health Home Plus services must have a Bachelor's degree. Master's degree in human service field preferred. Strong ability to quickly build relationships with ambulatory and hospital staff, patients, caregivers and other key stakeholders Previous work experience in clinical setting, education, population health initiatives or care management highly desired Ability to work independently with excellent communication and demonstrated project management skills Demonstrated ability to maintain expected productivity standards Exceptional judgment and ability to learn the needs of different components of the UR Medicine Enterprise Instinctive capability to foster an inclusive, collaborative work environment Excellent verbal, written and interpersonal skills Proficiency with Microsoft Office programs (Outlook, Word, Excel, Access) and ability to learn new software as needed (Netsmart, eRecord) Must possess Valid NYS driver's license and automobile insurance, have a satisfactory driving record, and have access to reliable vehicle that enables fulfillment of the position's travel requirements. Must pass NYS DOH Health Home and URMC background check requirements. Reports to: URMC Embedded Health Home Team Leader Training / Certification Expectations: This position requires an annual re-certification in HIPAA awareness and annual renewal of an ICARE Commitment contract. *For more on the ICARE values go to: http://intranet.urmc-sh.rochester.edu/patient-experience/patient-centered-care/icare-values.asp NOTE: This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as required. The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law. Notice: If you are a Current Employee, please log into myURHR to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. Learn. Discover. Heal. Create. Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals. At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.

Performing ledger account analysis, reconciling accounts, and preparing financial reports. | Bachelor's degree in Accounting and at least 1 year of professional accounting experience. | As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location (Full Address): 601 Elmwood Ave, Rochester, New York, United States of America, 14642 Opening: Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 400049 Med M&D-Pulmnry/Crit Care Unit Work Shift: UR - Day (United States of America) Range: UR URG 107 H Compensation Range: $23.06 - $32.29 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Responsibilities: GENERAL SUMMARY Performs professional accounting work at an operating level requiring knowledge and application of general accounting theory, techniques and practices and knowledge of the University accounting system. Works closely with the various levels of the University community to research, review, and reconcile various ledger accounts within UR Financials. ESSENTIAL FUNCTIONS Completes analyses of ledger accounts to confirm completeness and accuracy of data. Determines whether account balances are reasonable. Examines accounting documents to ascertain transactions are properly supported in accordance with University policy and procedures. Initiates corrective action or recommends solutions as appropriate. Prepares routine working papers, exhibits, and summaries supporting findings and recommendations. May perform the foregoing for specific accounts or certain groups of accounts, such as those involving third party agreements, contracts, grants, auxiliary enterprises, fixed assets, etc., which require knowledge of policies, regulations, and other criteria uniquely applicable to maintaining these accounts. Participates in the preparation of quarterly financial statements and related footnote disclosures in accordance with US GAAP. Performs analysis of financial statement balances and activity. Prepares accurate reports to support research results. Prepares a variety of routine financial statements or accounting reports for which the format has been established. Other duties as assigned. MINIMUM EDUCATION & EXPERIENCE Bachelor's degree in Accounting and 1 year of professional accounting experience required Or equivalent combination of education and experience KNOWLEDGE, SKILLS AND ABILITIES Excellent analytical, organizational, communication skills and attention to detail required Strong Microsoft Office skills required Ability to work within tight deadlines required The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law. Notice: If you are a Current Employee, please log into myURHR to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. Learn. Discover. Heal. Create. Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals. At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.

The Revenue Cycle Coordinator IV oversees daily operations of the revenue cycle team, ensuring workflow efficiency and serving as a resource for team members. This role includes troubleshooting complex issues and providing training and support to enhance team performance. | An associate's degree in Business Administration and three years of relevant experience are required, along with one year of demonstrated leadership experience. Knowledge of medical terminology and intermediate Excel skills are preferred. | As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location (Full Address): Remote Work - New York, Albany, New York, United States of America, 12224 Opening: Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 910402 United Business Office Work Shift: UR - Day (United States of America) Range: UR URCA 206 H Compensation Range: $21.71 - $29.31 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Responsibilities: GENERAL PURPOSE With considerable autonomy and discretion, the Revenue Cycle Coordinator IV plays a key role in supporting departmental leadership by overseeing daily work or production operations and ensuring workflow efficiency. This position serves as a resource and mentor to team members, providing training to new staff and offering expert guidance in complex or escalated situations. The Revenue Cycle Coordinator IV is expected to demonstrate comprehensive knowledge of revenue cycle processes both within their immediate team and across related functions. This position requires exceptional organizational and interpersonal skills, attention to detail, and strong analytical abilities. ESSENTIAL FUNCTIONS 25% Supports priorities assigned by the supervisor and/or manager. Oversees and monitors the daily activities of revenue cycle team members to ensure efficient operations. Serves as a focal point for answering questions and solving problems for difficult and unusual accounts/situations. Troubleshoots problem identification, quantification, and resolution. Maintains in-depth knowledge of the professional billing system, associated processes, and cross-functional workflows. 25% Works closely with associates to address errors offering solutions and retraining as needed. Provides timely, constructive feedback and training to support performance improvement. Assists in the development of training documents and to assist with onboarding, training and cross-training of staff. Accurately documents issues, employee errors, transactions, and inquiries in designated systems, ensuring thorough resolution and follow-up. Shares performance insights with supervisors and managers to support employee development, accountability, and strategic decision-making. 25% Provides hands-on support for various revenue cycle functions to ensure continuity during staff absences or as operational needs arise. Performs tasks such as payment posting, work queue follow-up actions, and account research with accuracy and efficiency. Identifies trends and recurring issues, escalating complex cases as needed and recommending effective solutions. Demonstrates flexibility and cross-functional knowledge to maintain workflow consistency and support team performance. 20% Recommends new procedures to management that will enhance efficiency and effectiveness within the revenue cycle. Annually reviews existing policy and procedure manual with supervisor and/or manager. Cultivates and maintains professional relationships with primary customers within area of responsibility and across the organization to foster opportunities for revenue enhancement, enhanced customer service and learning and development. 5% Performs other duties as assigned to support departmental goals and organizational priorities. MINIMUM EDUCATION & EXPERIENCE Associate’s degree in Business Administration required 3 years of medical patient accounting or consumer accounting experience; or an equivalent combination of education and experience required. 1 year of demonstrated leadership experience; or an equivalent combination of education and experience required. KNOWLEDGE, SKILLS AND ABILITIES Medical terminology experience preferred Intermediate Excel knowledge preferred The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law. Notice: If you are a Current Employee, please log into myURHR to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. Learn. Discover. Heal. Create. Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.

Lead and manage 24/7 Data Center operations, oversee staff and technical teams, enforce policies, manage budgets and SLAs, and support IT infrastructure and disaster recovery. | Bachelor’s degree or equivalent with 5-7 years relevant experience including 2 years managing technical teams, familiarity with IT and facilities management/monitoring tools. | As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location (Full Address): 300 Science Pkwy, Rochester, New York, United States of America, 14620 Opening: Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 100084 University IT / ECC Work Shift: UR - Day (United States of America) Range: UR URG 116 Compensation Range: $108,483.00 - $162,725.00 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Responsibilities: GENERAL PURPOSE With guidance from the Data Center Director and as a senior member of the University IT Management Team, provides leadership and operational oversight for the 24x7x365 Operations of the Data Center, critical IT infrastructure, and Lines of Business supported by the Service Center. The Data Center monitors shared and central resources and supports mission critical systems across the enterprise. The Data Center installs, hosts, manages and maintains physical servers, storage and network hardware. The Data Center Services Assistant Director is primarily accountable for the Data Center operations, within a governance model consisting of key partnerships and collaborative decision-making. The Data Center Services Assistant Director is able to work independently yet satisfy expectations for inclusion among the key stakeholders. The Data Center Assistant Director is also expected to assume the role of Director in their absence, exercising direction and supervision of all departmental activities. ESSENTIAL FUNCTIONS Manages Data Center Operational activities. Takes the lead in recruiting new staff, training and supervises daily operations. Oversees Data Center Manager as well as team of Data Center Technicians in a 24/7 environment Informs, communicates and enforces administrative policies and procedures, priorities and methods. Establishes operational plans and projects for the various functions of the Data Center to ensure that the activities assigned are completed in the most effective and timely manner. Manages personnel, manages and/or assigns temporary team resources at a level that ensures all service level agreements are met. Performs team assessments and performance evaluations. Provides for the continuous availability of operational support for all platforms in accordance with the institution’s needs. Supports after-hours Level 1 and Level 2 Help Desk customer service. Reviews and approves all IT activities that could impact user services; a member of the Change Review Board providing direction and approvals for infrastructure & service upgrades and maintenance activities. Provides technical and leadership expertise, including growth and scalability requirements for the Data Center teams. Responsible for making moderate to significant improvements in systems, processes or products to enhance performance of the Data Center. Works independently with users and applicable support teams to integrate a wide array of technology tools in support of the respective LOBs Creates, updates, and enforces Data Center policies and procedures pertaining to access protocol, safety protocols, Compute Floor regulations and physical security measures. Enforces procedures that ensure appropriate access to the Data Centers. Leads emergency response efforts. Problems faced are complex and require extensive investigation and analysis. Acts as a back-up for the Data Center Director. Manages Data Center on-call rotation. Leads staff meetings. Manages Data Center billing/posting. Attends management meetings. Participates in the UnivIT IMOC rotation. Informs strategic direction and University-wide IT strategy. Responsible for one or more elements on Service Level Agreements (SLA), Colocation Agreements, capital budgets, and rates. Leads the testing of disaster recovery plans. Communicates and escalates to senior IT management regarding all Data Center and computing facility incidents. Communicates with stakeholders within and outside of the Data Center and across the University Represents the University in organizations and initiatives at the local, state and national level as appropriate. Keeps abreast of trends in Information Technology including but not limited to Data Center strategy, technology and operations through Gartner and peer benchmarking, by reading industry publications and participating in meetings/seminars with vendors and professional organizations. Other duties as assigned. Manages Data Center Operational activities. Takes the lead in recruiting new staff, training and supervises daily operations. Confers with and assists with administrative policies and procedures, priorities and methods. Provides direction of the various functions of the Data Center daily operations to ensure that the activities assigned are completed in the most effective and timely manner. Allocates personnel, manages and/or assigns temporary team resources at a level that ensures all service level agreements are met. Performs team assessments and performance evaluations. Provides for the continuous availability of operational support for all platforms in accordance with the institution’s needs. Supports after-hours Level 1 and Level 2 Help Desk customer service. Reviews and approves all routine IT activities that could impact user services; a member of the Change Review Board providing direction and approvals for infrastructure & service upgrades and maintenance activities. Provides technical and leadership expertise, including growth and scalability requirements for the Data Center teams. Work independently with users and applicable support teams to integrate a wide array of technology tools in support of the respective LOBs Creates, updates, and enforces Data Center policies and procedures. Enforces procedures that ensure appropriate access to the Data Centers. Assists with or leads emergency response. Acts as a back-up for the Data Center Director. Supports Data Center on-call rotation. Leads staff meetings. Manages Data Center billing/posting. Attends management meetings. Participates in the UnivIT IMOC rotation. Assists with strategic direction and University-wide IT strategy. Provides input on Service Level Agreements (SLA), Colocation Agreements, capital budgets, and rates. Leads the testing of disaster recovery plans. May be required to communicate and escalate to senior IT management regarding all Data Center and computing facility incidents. May represent the University in organizations and initiatives at the local, state and national level as appropriate. Keeps abreast of trends in Information Technology including but not limited to Data Center strategy, technology and operations through Gartner and peer benchmarking, by reading industry publications and participating in meetings/seminars with vendors and professional organizations. Other duties as assigned. EDUCATION & EXPERIENCE Bachelor’s degree in related field and/or equivalent Military/Trade School and/or equivalent work experience PREFERRED. 5~7 years of relevant experience, including 2 years’ experience in managing technical teams or equivalent combination of education and experience REQUIRED. KNOWLEDGE, SKILLS AND ABILITIES Required Technical Skills: Familiarity with various IT and Facilities Systems, Management/Monitoring tools. Required The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law. Notice: If you are a Current Employee, please log into myURHR to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. Learn. Discover. Heal. Create. Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.