University of Delaware

Manage student third-party billing and refunds ensuring accuracy, compliance, and interdepartmental communication. | Bachelor's degree with two years related experience or equivalent, strong analytical skills, proficiency with financial software, and effective communication abilities. | Pay Grade: 28N Context Of Job Under the limited direction of the Director of Student Billing, the Financial Coordinator ensures the accuracy, integrity, and compliance of all student accounts, third-party billing, and student refunds. This role is critical in managing third-party billing processes, processing student and scholarship refunds, overseeing veteran returns, and maintaining accurate and compliant financial records. The Financial Coordinator serves as the primary financial liaison between campus departments and internal stakeholders, facilitating clear communication, resolving discrepancies, and supporting the efficient administration of refunds and third-party billing operations. Major Responsibilities Student Third-Party Billing Management • Oversee Third-Party Billing programming and system setup, including new organization onboarding and term-based configurations. • Manage Third-Party advancements on a term-by-term basis. • Perform ongoing reconciliation of Third-Party billing each term, ensuring Letters of Credit are current and compliant with university policies and third-party agreements. • Communicate regularly with students and sponsoring organizations to ensure accuracy and completeness of Letters of Credit and contractual documentation. • Serve as liaison to the Treasury Office for Third-Party invoicing and refund processing. • Management of Cooperative Tuition Exchange. • Reconcile student tuition and fee charges within the student accounts system, ensuring accurate posting and timely resolution of discrepancies. Student Refund Management • Manage student refunds, ensuring timely and accurate processing. • Management of refund Webform and updates • Administer Title IV and Title IV Plus refunds in full compliance with federal regulations. • Process scholarship refunds, oversee veteran-related returns, and maintain accurate, compliant financial records. • Lead the review and resolution of student refund inquiries from TDX, SFS Team and shared tracking tools, partnering with Accounts Payable and Finance to resolve issues efficiently and improve processing timelines. • Reconcile uncashed checks exceeding 90 days and coordinate with Accounts Payable and Finance to initiate stop payments and reissuances. • Monitor and manage student refund indicators within the student information system. • Conduct daily credit balance analysis and liaise with the Treasury Office for payment confirmations. • Collaborate with the Financial Aid Office to confirm loans, scholarships, and disbursement activity. Interdepartmental Communication • Act as liaison between Accounts Payable, Finance, SFS Operations/Advising, Treasury (Cashier’s Office), Financial Aid, and other departments as needed. • Coordinate regularly with internal offices to ensure student account information is accurate and discrepancies related to charges, payments, and refunds are resolved promptly. • Communicate with Third-Party billing students to ensure timely renewal and accuracy of Letters of Credit each term. • Partner with the Communications team to distribute notifications regarding Third-Party billing renewals and Title IV refund processes. • Support student billing operations to ensure accurate account management. • Collaborate with the Data Analyst and Director of Student Billing to recommend and implement system and process enhancements. Policy Compliance and Record Keeping • Ensure all Third-Party billing, refund processes, and communications comply with institutional, federal, and state regulations. • Monitor changes in financial regulations and billing policies to maintain compliance and implement updated procedures as necessary. Miscellaneous • Maintain, analyze, and report financial data using PeopleSoft, Tableau, and Excel. • Develop and implement short-term goals, objectives, and operating procedures to improve workflow efficiency. • Perform additional job-related duties as assigned. Qualifications • Bachelor’s degree with two years of related professional experience, or an equivalent combination of education and experience. Degree in Accounting, Finance, or related field preferred. • Analytical, detail-oriented, and quality-driven professional with a strong focus on accuracy. • Experience gathering data from multiple sources and compiling and analyzing information with a high level of precision. • Strong working knowledge of word processing, spreadsheet, database, and presentation software. • Tableau reporting tools and PeopleSoft student systems experience preferred. • Effective interpersonal skills with the ability to build and maintain positive working relationships. • Effective organizational, problem-solving, and written and verbal communication skills. • Ability to work independently, prioritize tasks effectively, manage multiple responsibilities, and adapt to changing deadlines. • Skill establishing, implementing, and enforcing policies and procedures. • Experience in student accounts and/or higher education financial aid environments preferred. • Collaborative team player who thrives in fast-paced environments. • Committed to fostering a cooperative and productive work environment.

Processing and managing archival collections, creating research guides, and collaborating on digital collections. | Experience in archival processing, manuscript analysis, and digital collections; fluency in English and Spanish; academic background in history. | This job listing in New Castle - DE has been recently added. Tallo will add a summary here for this job shortly.

Assist with processing immigration documents and supporting international students at the university. | High school diploma with 2-3 years of administrative experience, strong organizational and communication skills, and U.S. citizenship or permanent residency. | Pay Grade:26N Context of the job: Under the general direction of the Director for Immigration Services and working in tandem with other members of the Center for Global Programs and Services (CGPS), the Administrative Assistant is responsible for processing immigration documents for international students and scholars at the University of Delaware. CGPS is the University’s global unit and home to the operations of Study Abroad, International Student and Scholar Services, World Scholars Program, and Global Outreach and Partnerships. CGPS provides immigration advising and support services to over 4,000 international students, scholars, employees and their family members at the University of Delaware annually and manages the University’s study abroad and global outreach programs including more than 100 international programs for study abroad and the World Scholars Program. CGPS is a fast-paced, team-oriented service office. More information about the office is available online at http://www.udel.edu/global. Major Responsibilities • Support CGPS in maintaining immigration document processing standards, requirements, procedures, and policies. • Provide relevant guidance and information to students and University departments as needed. • Ensure efficient and timely transmission of information and immigration documents to international students. Coordinate with university offices that support the international student admissions process, including the Office of Undergraduate Admissions, the Graduate College, and the English Language Institute. • Verify documentation to determine eligibility for student immigration documents. Prepare and issue immigration documents (I-20/DS-2019) for students and dependents. • Update international student data in the university’s student information systems and U.S. government reporting system. • Serve as Designated School Official (DSO) and Alternate Responsible Officer (ARO) for non-immigrant students and scholars on F-1 and J-1 visas. • Provide accurate, timely and customer-focused communication to international students in F and J status, departmental staff, faculty and administrators. • Perform other miscellaneous job-related duties as assigned. Qualifications: • High School diploma or GED and two to three years of administrative experience. • U.S. Citizenship or Lawful Permanent Residency is required, as mandated by SEVP federal regulations. • Excellent attention to detail and organizational skills; ability to use advanced techniques in word processing, spreadsheet, and database software. • Strong written and oral communication skills; ability to interact well with people of all ages and diverse backgrounds. • Ability to work well in a team and customer service-oriented environment. • Ability to respond well to changing priorities and urgent situations, function under pressure. • Ability to exercise discretion, confidentiality and judgment. Professionalism and punctuality, with the ability to work independently and manage time productively. • Experience with processing I-20s and DS-2019s for international students preferred. • Experience with PeopleSoft, Terra Dotta and SLATE preferred.