United Nations Development Programme (UNDP)

Develop and manage digital content, including website, campaigns, and publications, ensuring accuracy, engagement, and alignment with UN standards. | Requires at least 5 years of experience in journalism, communications, or related fields, web content management skills, and fluency in English; experience with UN or international organizations is preferred. | II. Organizational Context Background Spotlight Initiative is the United Nations high-impact initiative to end violence against women and girls. Launched in September 2017 with €500 million in seed funding from the European Union, the initiative is aimed at eliminating all forms of violence against women and girls, as well as harmful practices. It follows a transformative and evidence-based approach, addressing unequal power relations between men and women and focusing on gender equality and women’s empowerment. In line with the principles of the 2030 Agenda for Sustainable Development, the Initiative follows a human rights-based approach and takes into consideration the specific needs of women and girls who experience multiple and intersecting forms of discrimination and upholds the principle of “leaving no one behind”. This work is embedded in the broader normative framework of the sustainable development goals and builds on decades of work, existing initiatives, and accelerated momentum. Spotlight Initiative seeks to intensity the focus and accelerates progress on eliminating violence against women and girls, as well as harmful practices, through “dedicated large-scale resources, comprehensive design and focus, and evidence-based programmatic theory of change”. Spotlight Initiative aims to support transformative change on the ground to end violence against women and girls globally. It adopts a comprehensive approach to violence, implementing interventions under 4 outcome areas: laws, policies and institutions; violence prevention; response (provision of quality services and addressing impunity); and support to the women’s movement and civil society organizations. The Initiative is supported by a Secretariat to ensure coherence, alignment, quality, and strong technical support for a programme with regional specificities. The Spotlight Secretariat’s technical unit is specifically accountable for the technical quality and coherence of the Initiative. It responds to requests from the Initiative’s Strategic and Operational Committee for support and assistance to: provide key technical support and guidance in development of country programmes: collaborate with and provide support to technical officers of UN Agencies at country and regional levels to guarantee the technical quality and coherence of the Initiative, regularly brief and consult all relevant UN Agencies, serve as a liaison to civil society at the global level to build partnerships and ensure inclusion, ensure timely deployment of technical capacity to country programmes as needed, initiate and support regional programming where there is no regional structure, make the linkages between programming and policy outputs, provide on-going monitoring support for quality assurance, coordinate the evaluation of programmes, and ensure public information, communication and visibility for the Initiative and Conduct analysis and management of the Initiative’s knowledge. Under the supervision of the Communications Lead for the Spotlight Initiative, (Communications Specialist, EVAW), the Digital Editor is responsible conceptualizing, developing, writing, editing and acquiring written and visual content for the global Spotlight Initiative website, digital campaigns and platforms. The Editor will also copy-edit written products, publications and other content as required by the Secretariat. The Digital Editor ensures that the content is: • accurate, appropriate, timely and engaging • conforms to journalistic standards and Spotlight Initiative branding • provides regional balance across the Initiative’s programme countries • is well coordinated with that of core UN Agencies working on the Spotlight Initiative: UN Women, UNDP, UNFPA and UNICEF III. Scope of Work Functions: • Plan, research, write, edit and publish stories and content for Spotlight Initiative channels: • Work closely with Spotlight Initiative teams and communications focal points in country and regional programmes to develop human interest stories. • Develop and regularly update content for the website. • Foster relationships with key stakeholders, including various UN agencies, implementing partners, and civil society partners to promote collaboration and knowledge sharing • Develop and maintain digital content editorial calendar. • Produce or copyedit innovative and engaging copy for all digital content and campaigns, including the newsletter. • Work closely with the Public Information Officer and Social Media Content and Video Editor to create scripts and other content for social media and ensure integration between the website and social media channels. • Copy, edit and review all social media content for syntax and UN Editorial consistency. • Produce and edit written content for the Spotlight Initiative Secretariat as needed, including Annual Reports, Impact Reports and Report Summaries. • Contribute to the drafting of scripts, op-eds, speeches and video messages for Spotlight Initiative events, leadership and UN Global Advocates. Adapt editorial approach to meet emerging needs of the Secretariat as Spotlight Initiative enters its second phase of programming to ensure the continuing relevance of the Initiative. • 2. Build communications capacity: • Manage, develop and deliver storytelling training and workshops to build capacity within the team, country programmes and broader community. Work collaboratively with inter-agency colleagues to ensure relevant content is shared and amplified. • 3. Maintain, monitor and administer Spotlight Initiative website: • Evaluate and test website functionalities and match user requirements to ensure consistent product quality and performance. • Monitor and review Spotlight Initiative web pages — including regional and country pages — to ensure adherence to the Global Communications and Visibility Strategy, web-writing guidelines and web user manual. • Scan all content published on website to ensure quality and consistency with web-writing guidelines and the UN Editorial Manual. • Liaise with developers to identify and correct bugs, system and security issues. • Frequently update and optimize Web User Manual. 4. Coordinate the translation of web content: • Coordinate in-house translation with French- and Spanish-speaking colleagues, as required. Monitor deadlines and delivery of translations for posting. • 5. Carries out any duties assigned by the Spotlight Initiative Global Communications Lead or the Technical Advisor. IV. Competencies Core Values: • Respect for Diversity • Integrity Professionalism • Core Competencies: • Awareness and Sensitivity Regarding Gender Issues • Accountability • Creative Problem Solving • Effective Communication • Inclusive Collaboration • Stakeholder Engagement • Leading by Example Please visit this link for more information on UN Women’s Core Values and Competencies: https://www.unwomen.org/en/about-us/employment/application-process#_Values FUNCTIONAL COMPETENCIES: • Ability to produce (write or edit) fresh, accurate, jargon-free and reader-friendly copy on deadline. • Outstanding writing and copy-editing skills. • Familiarity with and ability to learn web content management systems. • Knowledge of digital analytics, audience growth and engagement strategies. • Ability to work in a deadline-driven environment with multiple projects running concurrently. • Good research and writing skills. In-depth understanding of EVAWG. • V. Minimum Qualifications Education and Certification: Advanced university degrees in Journalism, Communications, International Development or similar field, or equivalent work experience; a first-level university degree, combined with two additional years of qualifying experience, may be accepted in lieu of the advanced university degree. Experience: • At least 5 years of relevant professional experience in news reporting, journalistic writing, editing or communications, for both UN and private sector. • Experience in writing, editing, fact-checking and copy-editing skills, including a strong understanding of online storytelling. • Experience in web development and content management systems, and an understanding of modern web standards and communication principles. • Experience working closely with a large, international network of contributors. • Strong understanding of the Spotlight Initiative’s goals and objectives. • Proven experience building communications capacity within an organization. Experience leading inter-agency UN projects. • Languages: Fluency in English Statements : In July 2010, the United Nations General Assembly created UN Women, the United Nations Entity for Gender Equality and the Empowerment of Women. The creation of UN Women came about as part of the UN reform agenda, bringing together resources and mandates for greater impact. It merges and builds on the important work of four previously distinct parts of the UN system (DAW, OSAGI, INSTRAW and UNIFEM), which focused exclusively on gender equality and women's empowerment. Diversity and inclusion: At UN Women, we are committed to creating a diverse and inclusive environment of mutual respect. UN Women recruits, employs, trains, compensates, and promotes regardless of race, religion, color, sex, gender identity, sexual orientation, age, ability, national origin, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, integrity and organizational need. If you need any reasonable accommodation to support your participation in the recruitment and selection process, please include this information in your application. UN Women has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UN Women, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to UN Women’s policies and procedures and the standards of conduct expected of UN Women personnel and will therefore undergo rigorous reference and background checks. (Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.) Note: Applicants must ensure that all sections of the application form, including the sections on education and employment history, are completed. If all sections are not completed the application may be disqualified from the recruitment and selection process .

Provide tier 2 and 3 technical support, develop and maintain features across Drupal, React, and .NET platforms, coordinate with vendors, and contribute to knowledge sharing and system improvements. | Bachelor’s degree with 4+ years or Master’s degree with 2+ years in IT or related field, experience in PHP, Drupal or .NET and React development, SQL knowledge, service desk tool experience, and software testing skills. | Background Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks. Office/Unit/Project Description The United Nations Volunteers (UNV) programme is administered by UNDP and follows all UNDP rules and regulations. UNV is the UN system common service that promotes volunteerism to support peace and development worldwide. Volunteerism can transform the pace and nature of development, and it benefits both society at large and the individual volunteer. UNV contributes to peace and development by advocating for volunteerism globally, encouraging partners to integrate volunteerism into development programming, and mobilizing volunteers. UNV’s Management Services hold the responsibility for the strategic planning, managerial leadership, oversight, and quality control of an integrated platform of operational services ensuring timely, effective and efficient delivery according to corporate performance standards and in compliance with the UN Regulations and Rules and UNDP´s accountability framework. The Information and Communication Technology Section (ICTS) is responsible for the running operations of all ICT on-premises and cloud datacentres, cloud platforms and services, business applications, corporate websites, helpdesk, videoconferences, security services, hardware, software, network, and telecommunications services. This includes application system analysis, design, development and maintenance, local and global telecommunication networks, commercial hardware and software installation and operation (at both desktop and network levels), internet, and email. ICTS is also providing network and support services to other UN Agencies in UN Bonn Campus. ICTS is working in close collaboration with UNDP Information & Technology Management department. Scope of work A. Provide technical support to end-users of UNV systems and websites. • Monitor and respond to user needs, questions, and general inquiries using UNV’s corporate service desk platform (Salesforce) for the tier 2 and tier 3 service desk cases. Timely resolve and/or escalate to relevant members of the dev team or other ICTS team members the complex technical cases. • Coordinate with vendors based on existing Standard Operating Procedures. • Own end-to-end resolution of complex system errors and failures. • Provide prompt and accurate functional guidance to client queries. Liaise with relevant staff at other sections and regional offices of UNV for specific inputs as necessary. • Participate in development activities to gather skills to resolve issues if required hands-on at service desk tier 2 and tier 3 cases. • Ensure all systems-related tier 2 and tier 3 inquiries are correctly categorized in the Salesforce service desk platform. • Propose improvements and system reconfiguration based on incoming service desk inquiries. • Closely liaise with the Service Desk team (all tiers) and contribute to drafting knowledge articles and chatbot intents to increase the share of inquiries responded on the service desk tier 0 level (self-service and chatbots). B. Contribute to the development of new features in UNV systems and websites. • Contribute to the reinforcement of technical standards for integration, scalability, and security across all UNV systems. • Provide the roadmap for service desk platform enhancements, including AI-driven triage and predictive analytics. • Conduct architecture reviews and propose long-term system evolution strategies across UNV platforms (Drupal, React, .NET). • Develop and maintain application features and resolve bugs across multiple technology stacks, including Drupal (PHP), React, and .NET, while ensuring seamless integration with SQL databases and other application components. This hands-on role requires direct contribution to codebases and collaboration with cross-functional teams to deliver high-quality, scalable solutions. • Initiate automation projects to reduce manual interventions in recurring service desk cases. • Collaborate in pilot programs for chatbot enhancements and tier 0 self-service expansion. • Design and implement monitoring dashboards for real-time system health and user experience metrics. • Draft or revise SOPs and governance documents for ICTS operations and service desk workflows. Conduct technical investigations of critical production incidents. • Conduct testing of new functionalities, especially related to these related to the service desk cases; provide support with root cause analyses. • Contribute to the development and maintenance of custom monitoring scripts (in Python, dotNet etc) , ensuring recurring issues are tracked and addressed until permanently resolved. • Coordinate with UNV business owners and other sections. propose improvements and support in ongoing improvement and troubleshooting activities. • Engage with the Service desk team and support in drafting knowledge articles with a goal to decrease the number of escalated to tier 2 and tier 3 cases. • Provide technical support and guidance to UNV systems administrator users, ensuring smooth operation and timely resolution of system-related issues. • Facilitate clear and consistent communication with internal and external stakeholders, promoting collaboration and timely exchange of information across relevant platforms. C. Facilitate knowledge building and knowledge sharing • Prepare and conduct internal training sessions on emerging technologies and service desk best practices. • Maintain and contribute to ICTS service desk knowledge base. • Contribute to relevant knowledge and learning products development efforts, including for the standard user documentation and various user guides. • Share and disseminate synthesis of lessons learned and best practices directly linked to systems management. • Make sound contributions to knowledge networks and communities of practice. The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization. Institutional Arrangement The IPSA will work under the direct supervision of the Systems Development Specialist in ICTS. In the absence of the Systems Development Specialist, he/she will be required to assume additional responsibilities and provide backup for key services like UNV main website, Volunteer Reporting Application (VRA) Knowledge Portal and other Drupal applications to ensure continuity of projects and services. Core Competencies Achieve Results • Plans and monitors own work, pays attention to details, delivers quality work by deadline Think Innovatively • Open to creative ideas/known risks, is pragmatic problem solver, makes improvements Learn Continuously • Open minded and curious, shares knowledge, learns from mistakes, asks for feedback Adapt with Agility • Adapts to change, constructively handles ambiguity/uncertainty, is flexible Act with Determination • Shows drive and motivation, able to deliver calmly in face of adversity, confident Engage and Partner • Demonstrates compassion/understanding towards others, forms positive relationships Enable Diversity and Inclusion • Appreciate/respect differences, aware of unconscious bias, confront discrimination Cross-Functional & Technical competencies IT Service Delivery & Operations • Ability to deliver the IT products and services to customers at the right level of Quality and Costs, taking into account user experience. ISO 20000 knowledge. ITIL certification or similar desirable. Systems thinking & transformation • Understand that complex problems need a non-reductionistic, holistic approach. • Ability to explore challenges from multiple perspectives by zooming in and out, with a focus on relationships and flows rather than individual elements; understand how certain dynamics and conditions are driving and influencing an issue. • Ability to develop a collective understanding by a mapping systems and their dynamics (e.g.flows or resources, information ;power relations); is able to handle ambiguity and can help others navigate it. • Being able to identify intervention points to leverage change and system transformation by setting out a coherent collection of multiple interventions to probe the system for desirable effects. • Understand that change is non-linear and unpredictable; being comfortable and able to work with emergence. System Thinking • Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system IT Customer Support • Ability to support l customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar is desirable. User Experience and business analyst • Capacity to translate efficiently users needs in IT requirements around human-centred design principles. Knowledge of Oracle Cloud, ServiceNow, SalesForce.com, and Microsoft product an asset. Data literacy • Understand the potential as well as the limitations of using data driven innovation. Ability to use a mix of data sources (quantitative, qualitative or real-time techniques) to develop understanding, identify patterns to inform decision making or identify opportunities for further exploration. Required Skills and Experience Minimum Academic Education : • Advanced university degree (master’s degree or equivalent ) inInformation Technology, Computer Science or related discipline is required. Or • A first-level university degree (bachelor’s degree) in the areas stated above, in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree. Minimum years of relevant experience : • Minimum 2 years (with Master’s degree) or 4 years (with Bachelor’s degree) of relevant professional experience in systems support or development Required skills and competencies : • Working Experience in using service desk tools and platforms • Working knowledge and experience with SQL databases and queries • At least 2 years of Experience in PHP and Drupal development or NET and React development. • Working Experience in software user acceptance testing Desired skills in addition to the competencies covered in the competencies section : • Certification of IT Supplementary Training Software development or testing training certification • Experience in analysing business process workflow • Working experience using Azure portal & services is an advantage Language Requirements: • Fluency in English is required. Other: • Candidate to be located within reasonable (max 5 hours) time difference with Central European Time Zone. Disclaimer Note: • Only short-listed applicants will be contacted. • The successful candidate will hold a UNDP International Personnel Service Agreement contract. Applicant information about UNDP rosters Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements. Non-discrimination UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status. Scam warning The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.