United Nations Development Programme (UNDP)

Lead and support independent gender-responsive evaluations, ensure quality and adherence to UN standards, manage evaluation teams, promote stakeholder ownership, and facilitate learning and accountability. | Advanced degree in evaluation or social sciences, 7+ years of professional evaluation experience including gender equality focus, strong knowledge of evaluation methodologies and UN standards, excellent communication and management skills. | Background: UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security. The mandate and functions of UN Women call for the promotion of organizational and UN system accountability on gender equality through evaluation, strengthening evaluation capacities and learning from evaluation, and developing systems to measure the results and impact of UN Women with its enhanced role at country, regional and global levels. The purpose and role of evaluation in UN Women is to enhance accountability, inform decision-making and contribute to learning on the best ways to achieve women’s empowerment and gender equality through operational and normative work. The UN Women Independent Evaluation Service (IES) of the Independent Evaluation, Audit and Investigation Service (IEAIS) evaluates the work of UN women to enhance organizational accountability, provide evidence-based information for decision-making and to contribute to learning on gender equality and the empowerment of women. As part of its evaluation plans, IES conducts evaluations under the leadership of evaluation specialists. Evaluation Specialists from IES are supported, where needed and where relevant, by thematic and methodological consultants as well as research assistants that adhere to UN Women’s Evaluation Policy and UNEG Norms, Standards, Ethical and other relevant guidelines. Quality assurance of outputs and deliverables are measured against the UN Women’s Evaluation Policy and UNEG Norms, Standards, Ethical guidelines as well as guided by the UN Women Global Evaluation Reports Assessment and Analysis System (GERAAS) available at https://www.unwomen.org/en/about-us/accountability/evaluation/decentralized-evaluations. Under the supervision of the Chief of Evaluation, the Evaluation Consultant will support the conduct of evaluations and other corporate tasks undertaken by IES. As assigned by the Chief of IES, the Consultant will be expected to support the overall implementation of the corporate evaluation plan, including conduct of evaluations, synthesis and rapid assessments. The consultant will also support other corporate tasks, as assigned. The Consultant will need to connect with the IES team during New York working hours via online platforms. Duties and Responsibilities Lead and support impartial and independent evaluations (and or synthesis products) meeting the United Nations Evaluation Group (UNEG) professional standards: • Support ongoing IES-led evaluations, promoting stakeholder’s ownership and learning, alignment with country evaluation systems and partners participation; • Support evaluations conducted by staff members and consultants; • Ensure high professional standards in line with UN Women Evaluation Policy and UN Evaluation Norms & Standards are applied; • Apply evaluation quantitative and qualitative data collection and analysis tools, including impact evaluation and contribution analysis techniques and approaches. Manage evaluations and ensure that the findings and recommendations of evaluations translate into action: • Prepare reports to senior management on a periodic basis on findings and recommendations of evaluations; • Organize meetings, workshops and other discussion fora to establish a dialogue on evaluation results and the evaluative knowledge management; • Coordinate with project / program managers on the project design, implementation and appraisal to ensure that evaluation results are taken into account; • Liaise with project/programme managers regarding to the recommendations and monitor the follow up on evaluations. • Promote UN coordination on evaluation that is gender responsive: • Serve as secretariat (help desk, reviewer) for the UN-SWAP Evaluation Performance Indicator and support preparation of annual UNEG report on the UN-SWAP Evaluation Performance Indicator • Collaborate with other UN evaluation units on joint evaluation initiatives; • Collaborate with professional evaluation bodies in the area of gender responsive evaluation in support of the Independent Evaluation Service strategy and plan. • Provide support to quality assurance of Independent Evaluation Service evaluations. • Perform other related duties and assignments as requested by the supervisor. Key Performance Indicators: • Evaluations are completed on time, are of high quality, and are impartial, independent, credible, meet UNEG professional standards; • Timely and quality advice provided to UN Women stakeholders; • Timely provision of quality capacity development leading towards improved capacity amongst UN Women’s staff and partners; • Evaluation recommendations informing programme design, implementation and results; • Quality and timely collaboration with other UN agencies. Competencies : Core Values: • Integrity; • Professionalism; • Respect for Diversity. Core Competencies: • Awareness and Sensitivity Regarding Gender Issues; • Accountability; • Creative Problem Solving; • Effective Communication; • Inclusive Collaboration; • Stakeholder Engagement; • Leading by Example. Please visit this link for more information on UN Women’s Values and Competencies Framework: Functional Competencies: • Strong technical knowledge of the different components of leading and conducting evaluation and synthesis, including evaluation design, data collection and analysis and reporting; • Substantive knowledge and experience conducting gender-responsive evaluations, respective methodological approaches, including impact and contribution analysis, and demonstrated knowledge of human rights-based approach; • Ability to conduct strategic, institutional and thematic evaluations; • Ability to synthesize evaluative information and to write succinct quality evaluation reports within time frames; • Broad and in-depth knowledge in political and social development issues particularly those pertinent to UN Women strategic priorities on gender issues and women’s rights; • Ability to plan and manage tasks and supervise evaluation teams; • Good knowledge of Results-Based Management principles and approaches; • Excellent oral skills and written communication skills; • Strong people management skills Payment plan: The consultant will work on a full-time basis remotely, and a monthly rate will be paid upon satisfactory completion of tasks and deliverables. Required Qualifications Education and Certification: • Advanced university degree in evaluation, social science or related field, or combination of first level degree with relevant experience. Experience: • A minimum of 7 years of professional experience in conducting evaluations in the area of normative, coordination and/or operational development; • Proven experience in conducting and managing complex evaluations; • Experience working on gender equality and human rights; • Experience in gender equality analytical work and programming, and current development issues; • Experience implementing normative, coordination or development programmes an asset. • Experience related to UN Women’s mandate and activities an asset. Languages: • Fluency in English is required. Fluency in French and/or Spanish, or knowledge of another UN official working language is an asset. • Statements : In July 2010, the United Nations General Assembly created UN Women, the United Nations Entity for Gender Equality and the Empowerment of Women. The creation of UN Women came about as part of the UN reform agenda, bringing together resources and mandates for greater impact. It merges and builds on the important work of four previously distinct parts of the UN system (DAW, OSAGI, INSTRAW and UNIFEM), which focused exclusively on gender equality and women's empowerment. Diversity and inclusion: At UN Women, we are committed to creating a diverse and inclusive environment of mutual respect. UN Women recruits, employs, trains, compensates, and promotes regardless of race, religion, color, sex, gender identity, sexual orientation, age, ability, national origin, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, integrity and organizational need. If you need any reasonable accommodation to support your participation in the recruitment and selection process, please include this information in your application. UN Women has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UN Women, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to UN Women’s policies and procedures and the standards of conduct expected of UN Women personnel and will therefore undergo rigorous reference and background checks. (Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.) Note: Applicants must ensure that all sections of the application form, including the sections on education and employment history, are completed. If all sections are not completed the application may be disqualified from the recruitment and selection process .

Provide tier 2 and 3 technical support, develop and maintain features across Drupal, React, and .NET platforms, coordinate with vendors, and contribute to knowledge sharing and system improvements. | Bachelor’s degree with 4+ years or Master’s degree with 2+ years in IT or related field, experience in PHP, Drupal or .NET and React development, SQL knowledge, service desk tool experience, and software testing skills. | Background Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks. Office/Unit/Project Description The United Nations Volunteers (UNV) programme is administered by UNDP and follows all UNDP rules and regulations. UNV is the UN system common service that promotes volunteerism to support peace and development worldwide. Volunteerism can transform the pace and nature of development, and it benefits both society at large and the individual volunteer. UNV contributes to peace and development by advocating for volunteerism globally, encouraging partners to integrate volunteerism into development programming, and mobilizing volunteers. UNV’s Management Services hold the responsibility for the strategic planning, managerial leadership, oversight, and quality control of an integrated platform of operational services ensuring timely, effective and efficient delivery according to corporate performance standards and in compliance with the UN Regulations and Rules and UNDP´s accountability framework. The Information and Communication Technology Section (ICTS) is responsible for the running operations of all ICT on-premises and cloud datacentres, cloud platforms and services, business applications, corporate websites, helpdesk, videoconferences, security services, hardware, software, network, and telecommunications services. This includes application system analysis, design, development and maintenance, local and global telecommunication networks, commercial hardware and software installation and operation (at both desktop and network levels), internet, and email. ICTS is also providing network and support services to other UN Agencies in UN Bonn Campus. ICTS is working in close collaboration with UNDP Information & Technology Management department. Scope of work A. Provide technical support to end-users of UNV systems and websites. • Monitor and respond to user needs, questions, and general inquiries using UNV’s corporate service desk platform (Salesforce) for the tier 2 and tier 3 service desk cases. Timely resolve and/or escalate to relevant members of the dev team or other ICTS team members the complex technical cases. • Coordinate with vendors based on existing Standard Operating Procedures. • Own end-to-end resolution of complex system errors and failures. • Provide prompt and accurate functional guidance to client queries. Liaise with relevant staff at other sections and regional offices of UNV for specific inputs as necessary. • Participate in development activities to gather skills to resolve issues if required hands-on at service desk tier 2 and tier 3 cases. • Ensure all systems-related tier 2 and tier 3 inquiries are correctly categorized in the Salesforce service desk platform. • Propose improvements and system reconfiguration based on incoming service desk inquiries. • Closely liaise with the Service Desk team (all tiers) and contribute to drafting knowledge articles and chatbot intents to increase the share of inquiries responded on the service desk tier 0 level (self-service and chatbots). B. Contribute to the development of new features in UNV systems and websites. • Contribute to the reinforcement of technical standards for integration, scalability, and security across all UNV systems. • Provide the roadmap for service desk platform enhancements, including AI-driven triage and predictive analytics. • Conduct architecture reviews and propose long-term system evolution strategies across UNV platforms (Drupal, React, .NET). • Develop and maintain application features and resolve bugs across multiple technology stacks, including Drupal (PHP), React, and .NET, while ensuring seamless integration with SQL databases and other application components. This hands-on role requires direct contribution to codebases and collaboration with cross-functional teams to deliver high-quality, scalable solutions. • Initiate automation projects to reduce manual interventions in recurring service desk cases. • Collaborate in pilot programs for chatbot enhancements and tier 0 self-service expansion. • Design and implement monitoring dashboards for real-time system health and user experience metrics. • Draft or revise SOPs and governance documents for ICTS operations and service desk workflows. Conduct technical investigations of critical production incidents. • Conduct testing of new functionalities, especially related to these related to the service desk cases; provide support with root cause analyses. • Contribute to the development and maintenance of custom monitoring scripts (in Python, dotNet etc) , ensuring recurring issues are tracked and addressed until permanently resolved. • Coordinate with UNV business owners and other sections. propose improvements and support in ongoing improvement and troubleshooting activities. • Engage with the Service desk team and support in drafting knowledge articles with a goal to decrease the number of escalated to tier 2 and tier 3 cases. • Provide technical support and guidance to UNV systems administrator users, ensuring smooth operation and timely resolution of system-related issues. • Facilitate clear and consistent communication with internal and external stakeholders, promoting collaboration and timely exchange of information across relevant platforms. C. Facilitate knowledge building and knowledge sharing • Prepare and conduct internal training sessions on emerging technologies and service desk best practices. • Maintain and contribute to ICTS service desk knowledge base. • Contribute to relevant knowledge and learning products development efforts, including for the standard user documentation and various user guides. • Share and disseminate synthesis of lessons learned and best practices directly linked to systems management. • Make sound contributions to knowledge networks and communities of practice. The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization. Institutional Arrangement The IPSA will work under the direct supervision of the Systems Development Specialist in ICTS. In the absence of the Systems Development Specialist, he/she will be required to assume additional responsibilities and provide backup for key services like UNV main website, Volunteer Reporting Application (VRA) Knowledge Portal and other Drupal applications to ensure continuity of projects and services. Core Competencies Achieve Results • Plans and monitors own work, pays attention to details, delivers quality work by deadline Think Innovatively • Open to creative ideas/known risks, is pragmatic problem solver, makes improvements Learn Continuously • Open minded and curious, shares knowledge, learns from mistakes, asks for feedback Adapt with Agility • Adapts to change, constructively handles ambiguity/uncertainty, is flexible Act with Determination • Shows drive and motivation, able to deliver calmly in face of adversity, confident Engage and Partner • Demonstrates compassion/understanding towards others, forms positive relationships Enable Diversity and Inclusion • Appreciate/respect differences, aware of unconscious bias, confront discrimination Cross-Functional & Technical competencies IT Service Delivery & Operations • Ability to deliver the IT products and services to customers at the right level of Quality and Costs, taking into account user experience. ISO 20000 knowledge. ITIL certification or similar desirable. Systems thinking & transformation • Understand that complex problems need a non-reductionistic, holistic approach. • Ability to explore challenges from multiple perspectives by zooming in and out, with a focus on relationships and flows rather than individual elements; understand how certain dynamics and conditions are driving and influencing an issue. • Ability to develop a collective understanding by a mapping systems and their dynamics (e.g.flows or resources, information ;power relations); is able to handle ambiguity and can help others navigate it. • Being able to identify intervention points to leverage change and system transformation by setting out a coherent collection of multiple interventions to probe the system for desirable effects. • Understand that change is non-linear and unpredictable; being comfortable and able to work with emergence. System Thinking • Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system IT Customer Support • Ability to support l customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar is desirable. User Experience and business analyst • Capacity to translate efficiently users needs in IT requirements around human-centred design principles. Knowledge of Oracle Cloud, ServiceNow, SalesForce.com, and Microsoft product an asset. Data literacy • Understand the potential as well as the limitations of using data driven innovation. Ability to use a mix of data sources (quantitative, qualitative or real-time techniques) to develop understanding, identify patterns to inform decision making or identify opportunities for further exploration. Required Skills and Experience Minimum Academic Education : • Advanced university degree (master’s degree or equivalent ) inInformation Technology, Computer Science or related discipline is required. Or • A first-level university degree (bachelor’s degree) in the areas stated above, in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree. Minimum years of relevant experience : • Minimum 2 years (with Master’s degree) or 4 years (with Bachelor’s degree) of relevant professional experience in systems support or development Required skills and competencies : • Working Experience in using service desk tools and platforms • Working knowledge and experience with SQL databases and queries • At least 2 years of Experience in PHP and Drupal development or NET and React development. • Working Experience in software user acceptance testing Desired skills in addition to the competencies covered in the competencies section : • Certification of IT Supplementary Training Software development or testing training certification • Experience in analysing business process workflow • Working experience using Azure portal & services is an advantage Language Requirements: • Fluency in English is required. Other: • Candidate to be located within reasonable (max 5 hours) time difference with Central European Time Zone. Disclaimer Note: • Only short-listed applicants will be contacted. • The successful candidate will hold a UNDP International Personnel Service Agreement contract. Applicant information about UNDP rosters Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements. Non-discrimination UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status. Scam warning The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.