United Biosource Corporation

Monitor and report on call and quality performance, analyze trends, and support process improvements. | High school diploma or equivalent, 2-4 years of quality monitoring or related experience, strong Excel and PC skills, excellent communication, and analytical skills. | As a pharmaceutical support industry leader, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation. Embark on a rewarding career journey with UBC! Grow your career while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values being: Collaborative, Conscientious, Curious, Consultative, and Compassionate. We believe in an inclusive workplace that fosters creativity. If you are seeking a career that will challenge, inspire, and reward you, join us at UBC! Job Title: OQI01F-Associate Quality and Process Improvement Analyst Brief Description: Manage, monitor, and report on the overall call and quality performance for assigned front line staff. The role is responsible for the evaluation, reporting, communication, and ongoing analysis of all call quality outcomes including call recordings, case management, and offline and patient journeys. The role may also be responsible for client specific completion and compliance reporting. Associate Quality and Process Improvement Analysts are responsible for documenting and reporting performance issues to Patient Service Center leadership. They provide trend data to various leaders within the organization during client and project implementations and ongoing through client and internal calibrations. This individual will help drive improvements by scoring to initiatives that drive strategic imperatives. Must demonstrate a high level of judgment and problem-solving skills when monitoring employee phone calls to ensure appropriate performance is being achieved. Responsible for daily monitoring of front-line staff patient interactions through Inbound and Outbound calls, including e-mail interactions and use of internal systems. Strong attention to detail and analytical skills are required to perform this job well. Specific job duties: • Fulfill call monitoring requirements to support program needs including • PSP, SOP, Compliance adherence • Customer service performance • Data entry accuracy • Assess, evaluate, and report on overall individual and group/team performance • Make recommendations to program management on addressing individual performance concerns • Complete standard Quality processes • Total quality process and scorecard training, Final Readiness assessment for new hires • Coaching for all QSO calls and identified trends • Ongoing QTips • Create and maintain a call library for both program and skill demonstration • Participate in and execute internal and client call calibrations monthly or as defined by program requirements • Compliance reporting to include identification and recording of UBC Quality errors, and client compliance assessment and reporting as defined by the program Desired Skills and Qualifications: • High school diploma required, Bachelor’s degree or equivalent experience preferred • 2 to 4 years equivalent job experience; Quality monitoring experience preferred • No certifications required, ASQ and PMP certification preferred • Excellent EXCEL skills required • General PC skills including proficiency in Microsoft office, including Microsoft Access • Strong customer service/quality background. • Excellent verbal and written communications skills. • Strong prioritization skills. • Ability to meet daily / monthly production goals. • High regard for superior quality of service. • Strong analytical skills At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally. Here are some of the exciting perks UBC offers: • Remote opportunities • Competitive salaries • Growth opportunities for promotion • 401K with company match* • Tuition reimbursement • Flexible work environment • Discretionary PTO (Paid Time Off) • Paid Holidays • Employee assistance programs • Medical, Dental, and vision coverage • HSA/FSA • Telemedicine (Virtual doctor appointments) • Wellness program • Adoption assistance • Short term disability • Long term disability • Life insurance • Discount programs UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients. #LI-SG1 #LI-remote

Monitor and evaluate call quality, report performance, and support process improvements. | High school diploma, 2-4 years of experience in quality monitoring or customer service, proficiency in Excel, strong communication and analytical skills. | As a pharmaceutical support industry leader, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation. Embark on a rewarding career journey with UBC! Grow your career while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values being: Collaborative, Conscientious, Curious, Consultative, and Compassionate. We believe in an inclusive workplace that fosters creativity. If you are seeking a career that will challenge, inspire, and reward you, join us at UBC!  Job Title:   OQI01F-Associate Quality and Process Improvement Analyst   BRIEF DESCRIPTION:   Manage, monitor, and report on the overall call and quality performance for assigned front line staff. The role is responsible for the evaluation, reporting, communication, and ongoing analysis of all call quality outcomes including call recordings, case management, and offline and patient journeys. The role may also be responsible for client specific completion and compliance reporting.   Associate Quality and Process Improvement Analysts are responsible for documenting and reporting performance issues to Patient Service Center leadership. They provide trend data to various leaders within the organization during client and project implementations and ongoing through client and internal calibrations. This individual will help drive improvements by scoring to initiatives that drive strategic imperatives. Must demonstrate a high level of judgment and problem-solving skills when monitoring employee phone calls to ensure appropriate performance is being achieved. Responsible for daily monitoring of front-line staff patient interactions through Inbound and Outbound calls, including e-mail interactions and use of internal systems. Strong attention to detail and analytical skills are required to perform this job well.   SPECIFIC JOB DUTIES: * Fulfill call monitoring requirements to support program needs including 1. PSP, SOP, Compliance adherence 2. Customer service performance 3. Data entry accuracy * Assess, evaluate, and report on overall individual and group/team performance 1. Make recommendations to program management on addressing individual performance concerns * Complete standard Quality processes 1. Total quality process and scorecard training, Final Readiness assessment for new hires 2. Coaching for all QSO calls and identified trends 3. Ongoing QTips 4. Create and maintain a call library for both program and skill demonstration * Participate in and execute internal and client call calibrations monthly or as defined by program requirements * Compliance reporting to include identification and recording of UBC Quality errors, and client compliance assessment and reporting as defined by the program     DESIRED SKILLS AND QUALIFICATIONS: * High school diploma required, Bachelor’s degree or equivalent experience preferred * 2 to 4 years equivalent job experience; Quality monitoring experience preferred * No certifications required, ASQ and PMP certification preferred * Excellent EXCEL skills required * General PC skills including proficiency in Microsoft office, including Microsoft Access * Strong customer service/quality background. 1. Excellent verbal and written communications skills. 2. Strong prioritization skills. 3. Ability to meet daily / monthly production goals. 4. High regard for superior quality of service. * Strong analytical skills At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally.  Here are some of the exciting perks UBC offers: * Remote opportunities * Competitive salaries * Growth opportunities for promotion * 401K with company match* * Tuition reimbursement * Flexible work environment * Discretionary PTO (Paid Time Off)  * Paid Holidays * Employee assistance programs  * Medical, Dental, and vision coverage * HSA/FSA * Telemedicine (Virtual doctor appointments) * Wellness program * Adoption assistance * Short term disability * Long term disability * Life insurance * Discount programs UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients. #LI-SG1 #LI-remote

Manage and coordinate pharmaceutical risk management projects, epidemiologic studies, and registries, including tracking, reporting, and process improvement. | Bachelor’s degree in a scientific or related field, experience in pharmaceutical or clinical research, knowledge of project management tools, and strong communication skills. | As a pharmaceutical support industry leader, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation.   Embark on a rewarding career journey with UBC! Grow your career while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values being: Collaborative, Conscientious, Curious, Consultative, and Compassionate. We believe in an inclusive workplace that fosters creativity.   If you are seeking a career that will challenge, inspire, and reward you, join us at UBC!    Job Title:  YLM04I-Senior Project Manager, SERRM (Safety, Epidemiology, Registries, and Risk Management) Brief Description:  As a Senior Project Manager for UBC’s Safety and Risk Management Department, you will be responsible for contributing to, tracking, and coordination of activities for SERRM projects. The individual will be involved in project management, research and business development functions. Specific job duties: * Project Management & Finance * Coordinate project-related activities in the SERRM group, with direct responsibility for ongoing tracking, management and follow-up of tasks and deliverables * Monitor and provide visibility to SERRM project timelines to help manage workload in the group and make group members aware of upcoming deliverables and due dates.  Quantify timeliness by tracking planned, actual and revised delivery dates.  If revised, provide reason for revision to project scope * Monitor and present project hours utilization * Determine resourcing in collaboration with SERRM group management for specific projects as needed * Provide input to Contracts Management group to revise scope of work as needed for projects and budget revisions as required  * Where appropriate, communicate delivery or completion of project deliverables to Finance to track invoicing and follow-up * Scientific * Lead and manage the operations of risk management projects, epidemiologic studies and/or registries.  Participate as needed in other epidemiology, registries and/or risk management-related projects independently.  Be a participant in other SERRM group research projects * Participate in preparation and design of RiskMAPs, protocols, reports, abstracts, and manuscripts * Participate in SERRM group and client project teams * May prepare EU Risk Management Plans (RMPs) and other risk management-related documents (e.g., risk evaluation mitigation strategy (REMS) and risk minimization educational materials) * May perform literature search and retrieval of information regarding epidemiology, non-clinical and clinical data from various sources (e.g., periodic safety update reports (PSURs), drug utilization studies (DUS), post-marketing safety data etc.) * Process Improvement * Contribute to overall process improvement for department  * Assist with standard operating procedures (SOP) development and maintenance * Take an active role in process improvement/initiatives and see through to completion   * Business Development * Support development of proposals – both description of services and budget.  * Monitor and report contract status for new business as a liaison between the Finance department and the project team. Supervisory Responsibility: N/A Desired Skills and Qualifications: * Bachelor’s degree (scientific, pharmaceutical and or related degree preferred)  * Relevant experience in pharmaceutical, biotechnology or clinical research organization.   * Experience in protocol writing, study design and operations is helpful, as is familiarity with medical and scientific terminology * Knowledge of project management techniques and tools * Professional, organized, detailed-oriented with a high degree of accuracy, self-motivated and quality driven * Enjoys fast-paced environment, challenge of learning about different health-related and research areas * Strong written and verbal communication/ interpersonal skills  * Strong computer skills (word processing, including proficiency with tables and figures) Benefits: At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally.  Here are some of the exciting perks UBC offers: * Remote opportunities * Competitive salaries * Growth opportunities for promotion * 401K with company match* * Tuition reimbursement * Flexible work environment * Discretionary PTO (Paid Time Off)   * Paid Holidays * Employee assistance programs * Medical, Dental, and vision coverage * HSA/FSA * Telemedicine (Virtual doctor appointments) * Wellness program * Adoption assistance * Short term disability * Long term disability * Life insurance * Discount programs UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients. #LI-JM1 #LI-REMOTE

Lead strategic feasibility and innovative study design for clinical research projects, including risk assessment, partnership management, and client-facing strategy development. | 12–15+ years in clinical research with deep expertise in site operations, feasibility analysis, real-world data, decentralized trials, and strong scientific and strategic skills. | This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Lead UBC’s strategic feasibility and evidence-generation design function to create market-leading solutions for post-marketing research, value demonstration, hybrid studies, and registration-support trials. Combines strategic feasibility leadership with innovative study design and includes a billable component for active projects. Reports To: VP, Global Strategy & Integrated Delivery Key Responsibilities: • Strategic Feasibility & Risk Assessment • Conduct proactive, data-driven feasibility analyses. • Evaluate patient population, country/site selection, protocol complexity, and regulatory landscape. • Identify risks and develop mitigation strategies. • Differentiated Study Design & Evidence Strategy • Serve as a thought leader in modern study methodologies, applying deep expertise to design innovative, fit-for-purpose research architectures. • Develop tailored study designs that incorporate advanced approaches such as: • Interoperability technologies • Real-world data (RWD) integration • Decentralized and hybrid trial models • Devices and wearables • Artificial Intelligence / Machine Learning • RWE-driven database studies • Build and maintain strong partnerships with site networks, third-party solution providers, and RWD vendors, ensuring these capabilities are effectively integrated into UBC’s research offerings. • Provide strategic guidance on when and how to leverage these methodologies to optimize trial success. • Translate complex design concepts into clear, compelling client-facing strategies and contribute to UBC’s marketing and thought leadership initiatives. • Business Development & Strategic Support • Provide methodological and operational input for proposals and bid defenses. • Identify, onboard, cultivate, and govern strategic partnerships with site networks, third-party solutions, and RWD vendors. • Stakeholder Collaboration & Leadership • Act as technical expert and liaison across BD, study teams, and site operations. • Lead feasibility processes from initial assessment through delivery. • Maintain deep industry knowledge. Qualifications • 12–15+ years in clinical research or related field. • Deep expertise in site operations and landscaping, feasibility analysis, RWD, decentralized trials, and modernized study design. • Strong scientific, analytical, and strategic thinking skills. • Ability to collaborate across functions and influence senior stakeholders. • Excellent writing and presentation skills for client-facing deliverables. Benefits • Competitive salaries • Growth opportunities for promotion • 401K with company match* • Tuition reimbursement • Flexible work environment • Discretionary PTO (Paid Time Off) • Paid Holidays • Employee assistance programs • Medical, Dental, and vision coverage • HSA/FSA • Telemedicine (Virtual doctor appointments) • Wellness program • Adoption assistance • Short term disability • Long term disability • Life insurance • Discount programs

Provide telephonic nursing services including patient support, education, data collection, and referrals for client-funded contracts. | Associate degree and RN license with 2-5 years experience, telephonic nursing skills, and willingness to obtain Compact State and California licenses. | As a pharmaceutical support industry leader, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation. Embark on a rewarding career journey with UBC! Grow your career while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values being: Collaborative, Conscientious, Curious, Consultative, and Compassionate. We believe in an inclusive workplace that fosters creativity. If you are seeking a career that will challenge, inspire, and reward you, join us at UBC! Job Title: XRN03G– Registered Nurse (Call Center) Brief Description: Provides telephonic professional nursing services in support of client funded contracts. This includes telephonic patient support and resource, referral source, data collector and nurse educator to patients, consumers, and healthcare professionals. Specific job duties: • Adheres to principles as stipulated by program specific contractual agreements and company practices which may include Patient Support: Make outbound phone calls to patients who have opted into a patient program, make additional calls as directed and be available to support these patients by phone at all other times. Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries. Resource: Answer patient, consumer and healthcare professional questions and suggest appropriate resources patients. Referral Source: Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions, and care. Collect Data: Assemble accurate, timely, clear data and complete summary of follow up phone calls, patient inquiries, and outcomes Educator: Complete patient teaching in relation to the use of products 75 % • Participates in program specific customer meetings and training sessions. 10 % • Participates in program specific orientation meetings and demonstrates clinical competency on electronic/written tests. 5 % • Performs special projects and performs other duties as it pertains to specific contract performance 10 % Desired Skills and Qualifications: • Minimum- associate degree and professional nursing license • Registered Nurse License in good standing in the state in which you work and/or cross-licensed in other states • Telephonic nursing roles are required to have a Compact State License in eligible states; additionally, employee must be willing to obtain Compact State license at such time as their state elects to adopt Compact legislation • Telephonic nursing roles are required to have a California State License and the employee must be willing to obtain additional Single State Licenses upon request. • 2-5 years’ experience • Basic database and office navigation skills • Ability to maintain a high level of customer interaction/service skills while talking with patients, prescribers and/or specialty pharmacies via phone; ability to multitask in both PC/Phone related tasks and maintain adherence to approved scripted materials. Ability to interpret information shared by the patient to determine next steps as the individual case may warrant. Benefits: At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally. Here are some of the exciting perks UBC offers: • Remote opportunities • Competitive salaries • Growth opportunities for promotion • 401K with company match • Tuition reimbursement Flexible work environment • 20 days PTO (Paid Time Off) • Paid Holidays • Employee assistance programs • Medical, Dental, and vision coverage • HSA/FSA • Telemedicine (Virtual doctor appointments) • Wellness program • Adoption assistance • Short term & Long term disability • Life insurance • Discount programs UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients

Lead and manage complex IT projects from concept through implementation, coordinating cross-functional teams, tracking progress, managing budgets, and mentoring team members. | Bachelor’s degree in Information Systems or related field, 8-12 years relevant experience with 3-5 years project management, advanced project development skills, and strong leadership and communication abilities. | As a pharmaceutical support industry leader, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation. Embark on a rewarding career journey with us as a Sr IT Project Manager! Grow your career while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values being: Collaborative, Conscientious, Curious, Consultative, and Compassionate. We believe in an inclusive workplace that fosters creativity. If you are seeking a career that will challenge, inspire, and reward you, join us at UBC!    Job Title: IPM01I – Senior IT Project Manager Brief Description: The Sr IT Project Manager is responsible for all phases of projects of a highly complex nature and acts as a single point of contact for those projects. Takes projects from original concept through final implementation. Interfaces with all areas affected by the project including end users and IT and business partners. Defines project scope and objectives. Develops detailed work plans, schedules, project estimates, resource plans, and status reports. Conducts project meeting and is responsible for project tracking and analysis. Ensures adherence to quality standards and reviews project deliverables. Recommends and takes action to direct the analysis and solution of problems. Solves complex problems; takes a broad perspective to identify innovative solutions. Works independently, with guidance in only the most complex situations. Represents the organization as the prime technical contact on contracts and projects. Interacts with senior external personnel on significant technical matters often requiring coordination between organizations. Guides the successful completion of major programs and may function in a project leadership role. Erroneous decisions or recommendations would typically result in failure to achieve major organizational objectives. Specific job duties: · Responsible for delivery and success of assigned projects. · Optimizes results within business and time constraints. · Leads meetings with project team to assess status and resolve issues as they come up. · Meet with business management to determine solutions to business problems. · Defines project scope and objectives. · Develops preliminary project plan and design, determines necessary resources, and project timeline. · Assign individual responsibilities and acts as a management resource for project team members. · Review and track status of project and deliverables and provides project updates and ongoing cost analysis to IT and business line management. · Conducts presentations regarding project status and current issues. · Provide assistance to IT team members with issues needing technical expertise or complex systems knowledge. · Mentor team to improve their understanding and skill and ensure they are familiar with resource materials available. · Ensures adherence to project management process and project documentation standards. · Develop project cost estimates and manages budget throughout projects. · Works on special projects as assigned. Supervisory Responsibility: 0 Direct Reports, 0 – 5 Indirect Reports Desired Skills and Qualifications: · Bachelor’s degree in Information Systems or related field · 8 – 12 years of relevant experience in information systems operations environment in systems analysis or development to include 3 – 5 years of previous project management experience · Certification in project management preferred · General PC knowledge including Microsoft Office; MS Project preferred · Knowledge of PBM, healthcare industry helpful · Advanced knowledge of project development, including process mapping, budgeting and timeline creation · Demonstrated ability to coordinate cross-functional work teams toward project completion · Demonstrated effective leadership and analytical skills · Advanced written and verbal communication skills are a must · Willingness to work a flexible schedule to accommodate business and some travel requirements At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally.  Here are some of the exciting perks UBC offers: * Remote opportunities * Competitive salaries * Growth opportunities for promotion * 401K with company match* * Tuition reimbursement * Flexible work environment * Discretionary PTO (Paid Time Off) OR 20 days (about 3 weeks) of PTO * Paid Holidays * Employee assistance programs  * Medical, Dental, and vision coverage * HSA/FSA * Telemedicine (Virtual doctor appointments) * Wellness program * Adoption assistance * Short term disability * Long term disability * Life insurance * Discount programs UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients. #LI-REMOTE #LI-HB1

Lead business development activities to achieve sales goals, build client relationships, manage proposals, and drive growth in patient access services within assigned territory. | Bachelor's degree preferred, 7+ years pharmaceutical industry experience including 5+ years BD management, strong sales and negotiation skills, industry knowledge of patient access and reimbursement services. | As a pharmaceutical support industry leader, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC, we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation. Embark on a rewarding career journey with UBC! Grow your career while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values being: Collaborative, Conscientious, Curious, Consultative, and Compassionate. We believe in an inclusive workplace that fosters creativity. If you are seeking a career that will challenge, inspire, and reward you, join us at UBC! VBD94K - Sr Director, Business Development - Patient Access Services Brief Description: Senior Director, Business Development – PSS is a key member of the Corporate Business Development Management team responsible for developing long-range strategic plans with an emphasis on creating and sustaining business growth in the assigned territory. From this, directing business development activities to achieve sales and new business goals, from identification through contract award, including the proposal management process. Also responsible for, establishing and maintaining relationships with senior levels within customer organizations and within UBC. Specific job duties: • Prospect for the following services: Reimbursement Hubs, Nurse Call Centers (Clinical), Site of Care solutions (Nurse Injection network, retail pharmacy options for pt. administration), suite of technology enabled services (including but not limited to: eBV, ePA, eIV), Call Center/Hotline opportunities, Field solutions (Clinical Nurse Educators, and, Field Reimbursement Roles) • Hunt for specialty products (medical and pharmacy benefit) that are expected to be approved in the assigned territory on a daily basis. • Hunt for rescue opportunities to 'take share' away from other competitors. • Acquire clients and document interactions of the sales process in UBC Salesforce.com • Work with internal partners in operations, implementation, pricing, proposals, product development, and more to position UBC services in email, PowerPoint slides, proposals, conferences, and more • Execute on your own 'sales action plan' (targeted key clients, key products, key engagement needed to hunt for specialty product opportunities for UBC) • Research and identify clients, build relationships, perform, and deliver in-depth presentations, strategic analysis, and execution of implemented plans for UBC's Patient Support Services group- including Reimbursement, Education and Adherence as well as Call Centers/Nurse Case Management and Patient Assistance support services • Provide strategic leadership and gain approval for the sales plan and budget in the assigned territory • Provide input to the SVP of Business Development & Strategy and the SVP and Head of Patient Support Services in its efforts to increase presence and market share in applicable territory • Continually assess the competitive landscape and look for potential opportunities and trends Identify new and improved services. Evaluate, review and make recommendations • Work with SVP of Business Development & Strategy to ensure consistent brand value proposition and messaging • Hit and exceed sales budget annually • Develop consistent brand value propositions and messaging • Build strong relationships with your business partners that you rely on to deliver on client messaging, pricing and strategy to drive a strong win rate • Communicate trends and opportunities to UBC leadership team • Develop proactive forecasts and risk assessment in alignment with budgetary goals for BD team • Collaborate with marketing to deliver on external campaigns as assigned • Utilize information from across the group and other internal functional groups and systems to plan, build and monitor programs • Collaborate with internal departments in identifying/implementing business development opportunities to expand the services and continually improve the business performance of each offering. Manage RFI/RFP and Bid Defense meetings • Serve as a resource for other sales and marketing staff members, internally at UBC • Aid sales team in the identification and alignment of capabilities with current and potential customer requirements • Attend and speak at trade shows and conferences • Engage and support Bid Defense efforts • Collect competitive intelligence • Ensure projected net new business and contribution margins • Play a leadership role in the budget development process and in the development of key fiscal commercial metrics • Pro-actively develop forecasts and risk assessment in alignment with budgetary targets • Work collaboratively with SVPs and Operational teams to ensure seamless project startups that exceed client expectations • Services to be sold include Reimbursement work, Nursing and HUB Call Centers, Education around medication and patient adherence, Field Nurse Educators, Patient Assistance and Engagement programs, Access resolution, e-technology solutions and executing REM Studies • Manage relationships with partners/vendors/clients • Continuously develop and cultivate business relationships within senior levels of customer organizations • Participate in proposal preparation meetings and/or proposal defense meetings as needed. Work closely with Ops team for world class proposal development and timely execution • Assist as required by SVP Business Development, in expansion activities (investments, acquisitions, corporate alliances etc.) • Enter into Salesforce key client and activity information on a weekly basis • Delight UBC's customers to drive repeat business • Provide day-to-day leadership internally and externally that mirrors the mission and values of UBC • Facilitates discussions to enable people to collaborate with each other independently; promote collaborations across all internal functions Supervisory Responsibility: N/A Desired Skills and Qualifications: Bachelor's degree in a scientific discipline (preferred) with 7+ years of progressively more responsible experience in pharmaceutical and service companies, including 5+ years of BD management experience; or an equivalent combination of education, training, and experience. Solid background and understanding of: • Sales along with ability to hunt and build pipeline funnel • Pharmaceutical and biotech industry needs • Patient access, patient services, managed markets, market access, Trade/Specialty Pharmacy's - procurement and distribution • Commercialization/drug launch, the principles of drug development and legislation/policy understanding regarding drug pricing and reimbursement. Possess a clear understanding of channel areas/services including managed care, trade development, reimbursement (Pharmacy, Medical, etc.) and Nursing/Call Centers and Pharmacy solutions • Hub Servicing (UBC has 5 US Hubs with over 1000 staff), Specialty pharmacies and distributors including why they are needed; how they are leveraged and ability to differentiate and show value to prospective buyers • Specialty and high-value therapeutics and Payer/insurance principles and mindset • Strategic business and Industry awareness and the ability to translate emerging Industry trends that impact growth • Rolodex/relationships within the desired customer base including biopharma & consulting firms • Analytical skills and experience in evaluating and managing a sales territory • Proven experience conducting and negotiating deals • Excellent presentation, communication, and negotiation skills • Proven previous sales management track record of above market growth • Ability to establish and maintain effective working relationships with coworkers, managers and clients • A successful record of accomplishment of delivering on commitments and maximizing financial returns of growth businesses through the development of a strategic vision and the execution of operating plans for assigned region • Ability to identify how changes in competitors, clients and market segments will affect UBC's stature and growth potential in the marketplace UBC Benefits: At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally. Here are some of the exciting perks UBC offers: • Remote opportunities • Competitive salaries • Growth opportunities for promotion • 401K with company match* • Tuition reimbursement • Flexible work environment • Discretionary PTO (Paid Time Off) • Paid Holidays • Employee assistance programs • Medical, Dental, and vision coverage • HSA/FSA • Telemedicine (Virtual doctor appointments) • Wellness program • Adoption assistance • Short-term disability • Long-term disability • Life insurance • Discount programs UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. We are committed to a diverse, equitable, and inclusive culture that fosters respect for each other, our clients, and our patients. #LI-RL1 #LI-REMOTE